Using the enhanced Immigration Automated Clearance System ...

Using the enhanced Immigration Automated Clearance System (eIACS)
by Employment Pass Holders and their Dependants
Q 1 What is the enhanced Immigration Automated Clearance System
(eIACS)?
The enhanced-Immigration Automated Clearance System (eIACS) is an
immigration self clearance system harnessing biometric and automation
technology at the checkpoints. The system offers travellers “express”
immigration clearance via automated lanes. The system allows automated
clearance by scanning and retrieval of data based on the traveller’s ICAO
(International Civil Aviation Organisation) compliant machine-readable
passport.
Adult Singapore Citizens and Permanent Residents who have already
registered their fingerprint records with ICA during the issuance of their
Singapore identity cards will be eligible to seek immigration self-clearance
via the eIACS using their ICAO compliant machine-readable passports.
Singapore Citizens who are minors, but have provided their fingerprint
records to ICA during the issuance of their BioPass can also use the
eIACS. Similarly, ICA issued Long Term Pass holders who have
registered their fingerprint records with ICA during the issuance of their
polycarbonate pass card will also be able to use eIACS with their ICAOcompliant
machine-readable passport. For Permanent Residents and ICA
Long Term Pass holders seeking to use the eIACS, they must ensure that
their latest passport details are updated with ICA.
From Mar 2010 onwards, the eIACS is further extended to holders of
MOM-issued polycarbonate pass card, provided the ICAO-compliant
passport they are holding is updated with MOM.
For details on how to use eIACS, please refer to ICA website
(www.ica.gov.sg) .
Q2 How do I know if my passport can be used for eIACS?
An ICAO (International Civil Aviation Organisation) compliant passport is one
which has a machine readable zone (MRZ) available in the biodata page of
passport printed in a manner suitable for optical character recognition in
compliance with the ICAO’s MRTD Doc 9303 standards.
Q 3 What are the benefits of using the eIACS?
ICA is first in the world to employ ICAO compliant passport MRZ scanning
for large scale automated immigration clearance via fingerprint biometrics
technology. eIACS offers a more definitive verification of a person's identity
via the use of biometrics technology, and eligible users will be able to clear
through the automated lanes without the need for a smart card.
Q 4 Which pass holders (holding passes issued by MOM) are eligible to use
the eIACS?
The following group of pass holders who have enrolled their fingerprint and
photo biometrics with the Ministry of Manpower (MOM) can use the eIACS
Last updated on 01 April 2011 Page 1 of 4

Using the enhanced Immigration Automated Clearance System (eIACS)
by Employment Pass Holders and their Dependants
facility for immigration clearance with immediate effect:
i. Employment Pass (EP);
ii. Personalised Employment Pass (PEP);
iii. Entrepass;
iv. Dependant’s Pass (DP)*, Long Term Visit (LTVP) Pass of the above
Passes v. Training Employment Pass (TEP); and
vi. Work Holiday Pass (WHP)
In order to use eIACS, the pass holders must have valid passes and their
latest ICAO compliant passport details must be updated with MOM.
* Registration of fingerprint is compulsory for all aged 15 and above. It is
optional for those between 6 & 14 years old. Children 5 years and below
are exempted.
Q 5 I am currently a Work Permit holder / S Pass holder / Dependant’s Pass
or Long Term Visit Pass holder of an S Pass holder. Can I use the
eIACS?
No. The eIACS facility is not available to these pass holders at the moment.
MOM is working with ICA to extend the facility to these pass holders in
phases. This will be announced in due course.
As in current process, these pass holders can still use the manned
immigration counters for clearance when entering or leaving the country.
Q6 I am an existing pass holder issued with a laminated Disembarkation /
Embarkation (DE) Card, can I use the eIACS?
No. You can only access the eIACS facility after you have enrolled your
fingerprint/photo biometrics with MOM upon issuance with a Long Term
Pass cards. If you are previously issued with the paper-laminated DE card at
the time when you obtained your pass, you will be required to enrol your
fingerprint/photo biometrics only when your pass is due for renewal.
Q7 I am currently issued with an Access Card by ICA. If I am now issued
with a Long Term Pass Card by MOM, do I continue to use Access Card
for immigration clearance via eIACS?
You may continue to use the Access Card until such time when it expires.
Q8 Do I still need to carry my passport when I travel if I am issued with a
Long Term Pass Card by MOM?
Yes. The Long Term Pass Card is not a substitute for a valid passport.
Please note that you have to carry your Long Term Pass Card with you at all
times as it serves as a form of identification.
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Using the enhanced Immigration Automated Clearance System (eIACS)
by Employment Pass Holders and their Dependants
Q9 I have wet/dry fingers. Can I use the eIACS?
The system may not be able to read effectively fingerprint images for those
with wet/dry fingers. If you experience difficulties in using the eIACS, you are
advised to use the manned immigration counters for clearance.
Q 10 What happens if my Long Term Pass Card is damaged or lost? Can I
still use the eIACS?
If your Work Pass Card is damaged or lost, you should make an
appointment via MOM’s website under ‘Services and Forms” to visit the
Employment Pass Services Centre (EPSC) for a Card Replacement. A card
replacement fee of S$60 is payable and the new card will be ready for
collection 4 working days later.
If you need to leave Singapore pending replacement / collection of your new
Long Term Pass Card, you may still use the eIACS facility.
Q 11 Can I still use the eIACS if there is a change in my passport details (e.g,
passport number / expiry date) which is different from what I have
submitted to MOM earlier?
No. You will need to notify MOM on your latest passport details so that when
you use the latest/updated passport at the checkpoint, the eIACS is able to
retrieve the correct information for verification.
Q12 How do I notify MOM on the changes to my passport details?
You can download the “Request Form for Amendment of Personal
Particulars (EP Online)” at MOM’s website (www.mom.gov.sg) under
Services & Forms. You can submit the scanned copy of the completed form
and the required documents (copy of personal particulars page in the travel
document) via the iSubmit web portal (http://www.mom.gov.sg/iSubmit).
Please select ‘2. Amendment of Personal Particulars for EP / S Pass
Holders’ under ‘Request Type’ on the iSubmit portal.
MOM will notify you once we have processed your request. Pending the
change in your passport details, please continue to use the manned
immigration counters.
Q13 I have multiple passports issued by my country to facilitate my
travelling. Can I use the eIACS facility using any of these passports?
You can only use the passport bearing the same passport details residing in
MOM’s records for immigration clearance via eIACs.
If you need to use an alternative passport for traveling (i.e. the passport
details does not reside in MOM’s records), please use the manned
immigration counters.
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Using the enhanced Immigration Automated Clearance System (eIACS)
by Employment Pass Holders and their Dependants
Q14 I did not change my passport details or have wet / dry fingers but I am
still unable to clear the immigration via eIACS. What can I do?
You should instead use the manned immigration counters for clearance.
You may later contact MOM at 6438 5122 or email to
wpd_mom@mom.gov.sg to report on this. We will then look into the matter.
Q15 My dependant* was not required to register his / her fingerprints
biometrics information with MOM when he / she was issued with the
Long Term Pass Card. Can he / she use the eIACS?
No. He / She will not be able to use the eIACS as his / her fingerprints
biometrics information were not registered with MOM. In this instance, he /
she need to approach the manned counters for immigration clearance.
* Registration of fingerprint is compulsory for all aged 15 and above. It is
optional for those between 6 & 14 years old. Children 5 years and below
are exempted.
Q 16 Can I still use the eIACS if my Work Pass / Long Term Pass is no longer
valid?
No. You will need to proceed to the manned immigration counter for
clearance.
Last updated on 01 April 2011 Page 4 of 4