Winners of “Logistics Genius 2011” have been - Hellmann ...
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partner<br />
HELLMANN PARTNER MAGAZINE, 02/2012<br />
FOCUS:<br />
Politically relevant shipment order: UN Transport vehicles for Syria (p. 14)<br />
The <strong>Winners</strong> <strong>of</strong> <strong>“Logistics</strong> <strong>Genius</strong> <strong>2011”</strong> <strong>have</strong> <strong>been</strong> found (p. 18)<br />
The 18 th Intermodal South America exhibition (p. 24)<br />
Introducing e-freight (p. 26)<br />
Who loves, doesn’t sleep (p. 28)<br />
THINKING AHEAD – MOVING FORWARD
FOREWORD<br />
2<br />
05<br />
06<br />
14<br />
29<br />
IMPRINT<br />
Publisher:<br />
<strong>Hellmann</strong> Worldwide Logistics<br />
GmbH & Co. KG<br />
Elbestrasse 1<br />
49090 Osnabrueck<br />
Germany<br />
Editorial Staff:<br />
Kirsten Willenborg<br />
Tel.: +49 541 605-1279, Fax: -451279<br />
E-Mail: kirsten.willenborg@de.hellmann.net<br />
Sandra Winter<br />
E-Mail: sandra.winter@de.hellmann.net<br />
Lectorate:<br />
Michael Claus, NWHQ Miami<br />
Graphic Design:<br />
Dajana Reichert, <strong>Hellmann</strong> Osnabrueck<br />
Paper:<br />
The illustration printing paper is PEF-<br />
Certified. It contains between 70 % to<br />
100 % certified chemical pulp.<br />
Appears:<br />
Three times a year, April / August / December<br />
Next Deadline:<br />
Please send your articles for the next issue to<br />
the editorial staff in Osnabrueck at the latest<br />
by November 01, 2012!<br />
CONTENT<br />
hellmann partner 02/12<br />
Foreword................................................................................................................................... 03<br />
Regulatory Compliance Training – US Branches ....................................................................... 04<br />
<strong>Hellmann</strong> utilizes train connections between Bremen and Hamburg<br />
to reduce CO ² emissions............................................................................................................ 05<br />
A sound mind in a healthy body................................................................................................ 06<br />
<strong>Hellmann</strong> UK announces partnership with Diehl Spedition....................................................... 09<br />
<strong>Hellmann</strong> announces the opening <strong>of</strong> a new branch at the Airport <strong>of</strong> Vilnius, Lithuania ............ 10<br />
<strong>Hellmann</strong> transports Bolting Rig to Guatemala......................................................................... 11<br />
Exciting variety within the HELIOS Program: Project boom in 2012.......................................... 12<br />
All HELIOS Modules: S<strong>of</strong>tware Upgrade.................................................................................... 13<br />
Politically relevant shipment order: UN transport vehicles for Syria ......................................... 14<br />
Corporate Social Responsibility................................................................................................. 16<br />
Customer Branch visit at <strong>Hellmann</strong> Columbus.......................................................................... 16<br />
<strong>Hellmann</strong> increases efficiency with the longliner....................................................................... 17<br />
The <strong>Winners</strong> <strong>of</strong> <strong>“Logistics</strong> <strong>Genius</strong> <strong>2011”</strong> <strong>have</strong> <strong>been</strong> found...................................................... 18<br />
Becoming better acquainted and sharing new opportunities in Europe…............................... 20<br />
Celebrating 60 years in the UK................................ ................................................................. 22<br />
<strong>Hellmann</strong> Leadership Training in AMCS ..................................................................................... 23<br />
<strong>Hellmann</strong> awarded “Most Improved Customs Broker” ............................................................. 23<br />
Royal Caribbean 2012 Supplier Conference............................................................................... 23<br />
The 18 th Intermodal South America exhibition......................................................................... 24<br />
Introducing e-freight................................................................................................................. 26<br />
Air Cargo Advanced Screening (ACAS)....................................................................................... 27<br />
Who loves, doesn’t sleep.............................................................................................................28<br />
Toyota Grand Prix <strong>of</strong> Long Beach............................................................................................... 30<br />
Disney´s Princess Half Marathon................................................................................ ................30<br />
Bring Your Child to Work Day..................................................................................................... 30<br />
<strong>Hellmann</strong> Miami gains shipment for State Department............................................................. 30<br />
Employer Branding..................................................................................................................... 31<br />
2012 West Regional Meeting.................................................................................................... 31<br />
<strong>Hellmann</strong> Costa Rica Service Center gives back........................................................................ 31<br />
<strong>Hellmann</strong> donates Locks Of Love............................................................................................... 31<br />
FOREWORD<br />
Dear Reader,<br />
Summer in the northern hemisphere is<br />
usually a more quiet time, and so the economic<br />
and political news are few, with the<br />
exception <strong>of</strong> the still looming problems in<br />
Europe and the hope, globally, that this will<br />
not lead to just another global recession. In<br />
the UK we celebrated wonderful and peaceful<br />
Olympic Games with a fantastic atmosphere<br />
all visitors enjoyed. Well, many <strong>of</strong><br />
you are also on vacation and we hope that<br />
you enjoyed them, that you could recharge<br />
your batteries and had some time for your<br />
families.<br />
But <strong>of</strong> course there is no stand-still in our<br />
company. We are about to open our own <strong>of</strong>fice<br />
in Tanzania, the 4 th ‘<strong>Hellmann</strong> country’<br />
on the African continent, after the previous<br />
owners sold us 100 percent <strong>of</strong> their shares.<br />
Tanzania is important, it is a major gateway<br />
into the landlocked countries <strong>of</strong> Central Africa<br />
and it will <strong>have</strong> a positive impact on<br />
our development there.<br />
The German economy is still growing, but<br />
many countries in Europe are struggling.<br />
Some <strong>of</strong> our <strong>of</strong>fices <strong>have</strong> to work hard to<br />
stay within budget and it will take a united<br />
effort <strong>of</strong> all <strong>of</strong> us to make ends meet. Nontraditional<br />
markets for us like Africa and<br />
also the Caspian region/Central Asia will<br />
play a major role in our future concept as<br />
many companies are investing there due to<br />
the abundance <strong>of</strong> oil and commodities. They<br />
are challenging markets but well worth for<br />
us to look closer into it.<br />
Jost <strong>Hellmann</strong> Klaus <strong>Hellmann</strong><br />
As you will read in this latest edition <strong>of</strong> our<br />
Magazine there are very interesting developments<br />
in Germany as well. We are not only<br />
talking the talk but also walking the walk. We<br />
actively support green logistics in utilizing the<br />
rail not only for our long hauls but also on<br />
short distances, like now from our LCL hub in<br />
Bremen to Hamburg for our global consolidation<br />
business. In doing so we save on fuel and<br />
also reduce the CO ² emission substantially,<br />
which is one <strong>of</strong> our declared goals. This is also<br />
true for the German Longliners, large trucks<br />
which some customers now use and which<br />
are still not accepted everywhere in Germany<br />
and Europe by the governments, but as you<br />
will read later, there are tremendous savings<br />
in fuel consumption, thus another benefit for<br />
the environment.<br />
You will read quite a number <strong>of</strong> interesting<br />
articles, as usual, in our Partner Magazine<br />
and we both encourage you to make use <strong>of</strong> it<br />
yourself. Write about interesting events, hobbies,<br />
happenings, and it does not need to be<br />
business related. This is a magazine from the<br />
<strong>Hellmann</strong> team for the <strong>Hellmann</strong> team and<br />
should continue to be interesting for everyone<br />
to read and enjoy.<br />
We are now well into the 2 nd half <strong>of</strong> 2012 and<br />
we need to increase all our efforts, work hand<br />
in hand to achieve our goals for this year. Let’s<br />
move forward with an extra effort and both<br />
<strong>of</strong> us and the entire management appreciates<br />
your dedication and commitment for our companies<br />
worldwide.<br />
We thank you and remain with best regards<br />
and wishes, <br />
partner 02/12
COUNTRY-REPORT<br />
4<br />
REGUlATORy COMplIANCE TRAINING – US bRANCHES<br />
Phyllis Dearborn, <strong>Hellmann</strong> Miami<br />
The <strong>Hellmann</strong> Boston, Massachusetts Brand with their Certificates<br />
Each year, the employees in the US<br />
branches receive one week <strong>of</strong> regulatory<br />
compliance training based on their<br />
tenure and responsibilities. For new employees<br />
hired since the training tour <strong>of</strong><br />
last year, there is classroom training for<br />
the following: Automated Export Systems,<br />
Transportation Security Administration<br />
Federal Maritime Commission and<br />
Denied Parties and Embargoed countries.<br />
The <strong>Hellmann</strong> San Francisco Brand with their Certificates<br />
For supervisors and managers, there is classroom<br />
training for export licensing requirements.<br />
For experienced export and domestic<br />
personnel there is a full day <strong>of</strong> shipment simulations.<br />
During this training, each person<br />
is given five sets <strong>of</strong> documents specific to<br />
their function <strong>of</strong> air or ocean. They then <strong>have</strong><br />
to process those shipments completely ensuring<br />
that all information on the documents is<br />
correct or corrected and that all regulatory<br />
compliance requirements are met. In addition,<br />
there is also a general training for all personnel<br />
on Incoterms 2010. At the end <strong>of</strong> the day,<br />
there is a full review <strong>of</strong> each shipment in<br />
detail including discussions on changes that<br />
should be made. <br />
HEllMANN UTIlIzES TRAIN CONNECTIONS bETWEEN bREMEN<br />
AND HAMbURG TO REDUCE CO ² EMISSIONS<br />
Max Siep, <strong>Hellmann</strong> Osnabrueck<br />
Reduction <strong>of</strong> CO ² emissions and optimization<br />
<strong>of</strong> transport chains – these are two<br />
goals that firms in the industry <strong>of</strong> logistics<br />
constantly strive to improve. To achieve<br />
these goals, <strong>Hellmann</strong> implemented<br />
a network termed “Rail Solutions”<br />
in 2004. The program is considered<br />
a great success since its inception<br />
in 2004. In May 2012, this process was<br />
developed further to transfer worldwide<br />
express cargo via rail transport from the<br />
<strong>Hellmann</strong> HUB in Bremen to the Port <strong>of</strong><br />
Hamburg.<br />
<strong>Hellmann</strong> operates this program in conjunction<br />
with its Bremen based partner, DCP, and<br />
has for a few weeks utilized the cargo railway<br />
system <strong>of</strong> the ACOS Group (also based<br />
in Bremen). With this comprehensive system,<br />
international groupage freight, whether<br />
sent from one <strong>of</strong> <strong>Hellmann</strong>’s various branch<br />
<strong>of</strong>fices located throughout Germany or de-<br />
livered daily from a customer via direct<br />
truck transport to DCP, is packed into <strong>Hellmann</strong><br />
containers designated for worldwide<br />
destinations and loaded directly onto the railway<br />
network. The packing division <strong>of</strong> DCP has<br />
a direct rail connection that conducts daily<br />
operations between Bremen and the Port<br />
<strong>of</strong> Hamburg. “For us, Green Logistics is not<br />
some form <strong>of</strong> lip service”, explains Karl Engelhard.<br />
“The new solution with our partner<br />
DCP clearly demonstrates how effectively we<br />
can reduce CO ² emissions by optimizing our<br />
transport chain. With this solution we expect<br />
to reduce annual CO ² emissions by approximately<br />
200 tons.”<br />
With the “Rail Solutions” product, <strong>Hellmann</strong><br />
connects Northern Germany’s centers<br />
with various destinations in Southern Germany<br />
by means <strong>of</strong> daily blocktrains. It is expected<br />
that with this system 240 truck trips will be<br />
replaced, saving approximately 36,000 liters<br />
<strong>of</strong> diesel fuel and nearly 86 tons <strong>of</strong> CO ² carbon<br />
emissions each day. In this comparison,<br />
the train emissions (which account for approximately<br />
20% <strong>of</strong> truck emissions) <strong>have</strong> <strong>been</strong><br />
taken into account. <br />
partner 02/12
COUNTRY-REPORT<br />
6<br />
A SOUND MIND IN A HEAlTHy bODy<br />
Michael Claus, <strong>Hellmann</strong> Miami<br />
Climb up to Zuikerbossie<br />
Although Winston Churchill once famously<br />
said ‘Sport is a Killer’, I beg to<br />
differentiate, and the fact he lived a long<br />
life has certainly to do more with his<br />
gene pool than the fact he did not do<br />
any sports …. Some <strong>of</strong> us in the <strong>Hellmann</strong><br />
world are pretty active, running<br />
marathons, doing Ironman’s, running<br />
cross peninsulas or countries and some<br />
<strong>of</strong> us enjoying bicycling racing for the<br />
fun <strong>of</strong> it.<br />
Every year the 2nd Sunday in March, Cape<br />
Town / South Africa is hosting the largest cycling<br />
event in the world, the Cape-Argus-Race<br />
with up to 35,000 (!) participants. This race<br />
has seen cycling greats like the Belgian superstar<br />
Eddy Merckx, the Spaniard Alberto Contador,<br />
the Italian Gilberto Simoni, the German<br />
Jan Ullrich and the US-Star Lance Armstrong,<br />
to name only a few in a long line, and lately<br />
the <strong>Hellmann</strong> colors show <strong>of</strong>f proudly for the<br />
race as well.<br />
For Team South Africa’s own Juan Enslin this is<br />
a ‘must-do’ event since many years. For Klaus<br />
Hrazdira from HPL, René Baumann from Team<br />
ATS-<strong>Hellmann</strong> Switzerland and myself this<br />
was the first time and we were accompanied<br />
by my Buddy Nickel Gösecke, a Realtor from<br />
Miami/Hamburg.<br />
The race is started right around sunrise at<br />
the Cape Town waterfront and despite the<br />
many racers, it is so excellently organized,<br />
there is no pushing, shoving, rushing or what<br />
Juan Argus<br />
<strong>have</strong> you, very relaxed, very pr<strong>of</strong>essional. Great<br />
job by the organizers. The distance is 110 kms<br />
and the route follows the Indian Ocean to<br />
almost the Cape <strong>of</strong> Good Hope, then crosses<br />
the Peninsular and down (and later up) the<br />
Atlantic ocean side. Stunning vistas, cheering<br />
folks over the entire distance and we all got<br />
the idea how the Tour de France must be for<br />
those super pr<strong>of</strong>essionals.<br />
Of course, for Nickel and I from the flatlands<br />
<strong>of</strong> Hamburg and Miami, the hilly peninsula<br />
had its challenges, climbs like up Chapman’s<br />
Peak or Zuikerbossie right out <strong>of</strong> Hout Bay<br />
were tough. But, after every climb there is a<br />
Bildunterschrift<br />
Juan Argus F. l.: Nickel Gösecke, Michael Claus and Klaus Hrazdira at the finish line<br />
Climb up to Chapman's Peak<br />
long and nice descent where we could catch<br />
our breath again, tell our burning legs to ‘shut<br />
up’ and think about the well-earned and deserved<br />
beers at the finish line.<br />
Some older sports/cycle enthusiasts may<br />
remember ‘The Look’, the famous ‘look’<br />
Lance Armstrong gave to Jan Ullrich during<br />
one <strong>of</strong> the Tour de France, checking him out<br />
and then getting out <strong>of</strong> the saddle and accelerate<br />
forcefully, and Jan could not follow<br />
and consequently lost the Tour. Well I know<br />
how Jan Ullrich must <strong>have</strong> felt, because this<br />
is what Klaus Hrazdira did to me, checking<br />
me out, whether there is something left in the<br />
tank going up Chapman’s Peak, and I had to<br />
let him go as well. These guys training every<br />
day in the mountains, how can I possibly get<br />
to that level <strong>of</strong> climbing, when living in the<br />
flatlands?<br />
The temperatures peaked at 41°C (106 F),<br />
but the medical support for those in trouble<br />
was phantastic. Service stations every 10-15<br />
miles with drinks and energy bars to load up<br />
on those carbs, massage beds for those who<br />
needed it, everything well thought through.<br />
This was truly the greatest sports event I<br />
ever participated in, and my fellow colleagues<br />
agreed 100%. We did it in slightly more than<br />
partner 02/12
COUNTRY-REPORT<br />
8<br />
4 hours, Juan in less than 3 (!), we never saw<br />
him … and the goal for next time will be less<br />
than 4 hours. Juan? Guess we will still not see<br />
him as he is speeding away …<br />
There are a number <strong>of</strong> candidates who<br />
consider joining next time and I herewith ask<br />
them to get going, start training, don’t give<br />
up, join us.<br />
Since at the exact same time <strong>of</strong> the 2013 Cape<br />
Argus Race we will <strong>have</strong> the 2013 Worldwide<br />
Meeting in Istanbul, I am afraid we will therefore<br />
not be able to come to Istanbul…<br />
Just kidding, but we prepare for the 2014<br />
Cape-Argus and many more to come. I talked<br />
to the oldest participant after the race, 94<br />
(ninety-four) years <strong>of</strong> age. He finished in unbelievable<br />
5 ½ hours, wow. Hats up, that man<br />
got my respect. No excuses for us, get going.<br />
We should do this more <strong>of</strong>ten, in other<br />
parts <strong>of</strong> the world as well, and we can use<br />
the Worldwide Circular to distribute the ideas,<br />
running, cycling (mountain or road), triathlons/<br />
ironmans all in the <strong>Hellmann</strong> colors, true to our<br />
slogan ‘the young company since 1871’.<br />
One final thought and wish: Shortly after the<br />
race our cycle buddy René Baumann got diagnosed<br />
with cancer. I understand he is doing a<br />
lot better now and that the treatment works.<br />
Here is hoping René will be back in good<br />
health and shape very soon, and we can call<br />
him René ‘Lance’ Baumann in the next race.<br />
<br />
Get well soon, René Baumann<br />
HEllMANN UK ANNOUNCES pARTNERSHIp WITH<br />
DIEHl SpEDITION<br />
Matthew Marriott, <strong>Hellmann</strong> Lichfield<br />
<strong>Hellmann</strong> UK has announced a new<br />
partnership with Diehl Spedition in<br />
Stuttgart. The partnership, which will<br />
commence on June 01, 2012 will see<br />
<strong>Hellmann</strong> UK’s operation for European<br />
Land services working with Diehl Spedition<br />
on distribution on a cross continental<br />
level.<br />
The new cooperation means that both companies<br />
will operate a daily groupage system<br />
between the <strong>Hellmann</strong> UK hub operations in<br />
Lichfield and Basildon to Stuttgart and back<br />
based on express trailers, allowing <strong>Hellmann</strong><br />
to continue its development <strong>of</strong> the German<br />
market with key System Alliance Europe<br />
members. Diehl Spedition, which recently<br />
joined the Gebrüder Weiss Family, will <strong>have</strong><br />
the key benefit <strong>of</strong> the complete Star Service<br />
structure. The Star Service structure is a newly<br />
launched <strong>Hellmann</strong> service <strong>of</strong>fering that<br />
provides customers with special transit time<br />
options. Within the partnership with Diehl<br />
Spedition, both companies will be able to<br />
<strong>of</strong>fer 48 hour door-to-door services with key<br />
features including pre 10am deliveries and<br />
allocated time slots.<br />
The daily system that <strong>Hellmann</strong> UK will<br />
run with Diehl will compliment our current<br />
structure and enhance the service and<br />
growth potential for the German market.<br />
Diehl Spedition is a well respected organisation<br />
and therefore the opportunity for both<br />
businesses to prosper is excellent. Dieter Alber,<br />
a member <strong>of</strong> the management board <strong>of</strong><br />
Diehl Spedition, also comments that he sees<br />
great potential in developing the market further<br />
with <strong>Hellmann</strong> UK due to the 1st class<br />
quality <strong>of</strong> both companies which will cement<br />
the market leading position <strong>of</strong> Diehl in the<br />
Stuttgart market. <br />
partner 02/12
COUNTRY-REPORT<br />
10<br />
HEllMANN ANNOUNCES THE OpENING OF A NEW<br />
bRANCH AT THE AIRpORT OF VIlNIUS, lITHUANIA<br />
Patrick Nathe and Michael Mihm, <strong>Hellmann</strong> East Europe Maintal<br />
In July 2012, <strong>Hellmann</strong> announced the<br />
opening <strong>of</strong> a new branch at the airport <strong>of</strong><br />
Vilnius in Lithuania. <strong>Hellmann</strong> has <strong>been</strong><br />
operating in Lithuania since 2007. Due to<br />
the rapid growth and development during<br />
the previous 5-year period, the expansion<br />
became a necessity as storage and aircraft<br />
activity reached peak capacities. However,<br />
with this new expansion, all employees<br />
in Vilnius <strong>have</strong> now <strong>been</strong> granted<br />
with 2,500 m² <strong>of</strong> space, with options<br />
<strong>of</strong> 10,000 m² <strong>of</strong> storage and 600 m²<br />
<strong>of</strong> available <strong>of</strong>fice space.<br />
<strong>Hellmann</strong> currently has 33 active employees<br />
in Vilnius, 12 in Kaunas and two in Klaipeda,<br />
in 2011 they reported a turnover <strong>of</strong> 9.5<br />
million Euros. In addition to its acquisition <strong>of</strong><br />
additional real estate, <strong>Hellmann</strong> is also expanding<br />
its product portfolio in the region to<br />
include rail transport and 3PL services alongside<br />
its standard road, air and sea freight<br />
services. It is estimated that up to 3,000<br />
packages are shipped monthly with regular line<br />
The new branch in Vilnius shines in new splendour<br />
services throughout Europe and are cleared for<br />
worldwide export with <strong>Hellmann</strong>’s sea and air<br />
network.<br />
The development <strong>of</strong> the past few years has<br />
<strong>been</strong> very positive. In the past year alone,<br />
we <strong>have</strong> had an increase <strong>of</strong> 200% in our sea<br />
freight operations and transit to Russia has<br />
also grown. Our target for 2012 is continuous<br />
growth at a minimum <strong>of</strong> 30% with the new<br />
location and with air freight in particular. <br />
HEllMANN TRANSpORTS bOlTING RIG TO GUATEMAlA<br />
Christopher Haase, Transmodal Guatemala<br />
Using a combination <strong>of</strong> RO/RO (roll on<br />
– roll <strong>of</strong>) carriers, <strong>Hellmann</strong> successfully<br />
transported an Atlas Copco bolting rig<br />
from Wallhamn, Sweden to Santo Tomás<br />
de Castilla, Guatemala, with transshipment<br />
at Livorno, Italy.<br />
Atlas Copco is supplying several mines in<br />
Guatemala with specialized machinery, parts<br />
and equipment and <strong>Hellmann</strong> has <strong>been</strong> providing<br />
most <strong>of</strong> the logistics services for these.<br />
Cargoes originate mainly from Sweden, Atlas<br />
Copco’s headquarters, with additional volumes<br />
from South Africa and Belgium, among other<br />
countries. The successfully executed shipment<br />
<strong>of</strong> this bolting rig is the result <strong>of</strong> the combined<br />
pr<strong>of</strong>essional efforts <strong>of</strong> Transmodal, S.A. in Guatemala,<br />
Greencarrier AB in Sweden and <strong>Hellmann</strong><br />
in Italy. <br />
partner 02/12
COUNTRY-REPORT<br />
12<br />
ExCITING VARIETy WITHIN THE HElIOS pROGRAM:<br />
pROjECT bOOM IN 2012<br />
Britta Kemper, <strong>Hellmann</strong> Osnabrueck<br />
For four years we <strong>have</strong> <strong>been</strong> live with<br />
HELIOS, and up until this point we <strong>have</strong><br />
never <strong>been</strong> so busy working on so many<br />
modules at the same time. At the moment<br />
our HELIOS Team is supporting 10<br />
projects in total, which involves planning,<br />
preparation and on-going support…<br />
The Worldwide “Classics“<br />
At this stage, we are experienced with our<br />
“classic modules” (Customer Relationship<br />
Management, Master Data Management,<br />
Human Resources and Self Service) and as a<br />
result we are able to bring new countries on<br />
board quite quickly, provided <strong>of</strong> course that<br />
the countries <strong>have</strong> made sufficient preparation,<br />
in terms <strong>of</strong> data cleansing within the<br />
legacy systems and laying the groundwork<br />
for new roles and responsibilities.<br />
The roll-out <strong>of</strong> our Customer Relationship<br />
Management is almost complete in all <strong>Hellmann</strong><br />
countries with an existing sales structure,<br />
and is at a much more advanced stage<br />
than the roll-out <strong>of</strong> other modules. Besides<br />
roll-out and support <strong>of</strong> the five modules, with<br />
which at least one country is working, many<br />
other different projects were started simultaneously…<br />
The „New Ones“ in the pipeline: Focus<br />
Germany<br />
In order to manage our land transport, we<br />
<strong>have</strong> found a solution for our future <strong>Hellmann</strong><br />
Transport Management System (HTM). This<br />
means that the project will now really start to<br />
gather momentum and we can make preparation<br />
for the pilot branch Crivitz.<br />
By implementing the Purchasing module,<br />
our internal order process will be a lot<br />
easier. We will create and maintain our<br />
purchase orders ourselves and, we will be<br />
able to track them in the system until the<br />
desired product (e.g. mobile phone, notebook,…)<br />
is delivered. The Travel Expense<br />
module is also coming up soon. This tool<br />
will help us to process our travel expense<br />
account easier and much faster. We are<br />
moving from a paper-based workflow to an<br />
automatic solution, therefore saving time,<br />
Module Specific Adaptations<br />
effort and enabling quicker repayment to<br />
the employee.<br />
Besides maintaining personal master<br />
data, the upstream recruitment process<br />
will be included in the integrated HELIOS<br />
system soon. In the future, we will be able<br />
to create and manage the whole process<br />
within this new HELIOS module - from the<br />
vacancy request, application arrival and selection<br />
process <strong>of</strong> internal and external applicants<br />
(e.g. interviews) to the recruitment.<br />
Within our Customer Excellence project we<br />
are moving forward as well. Main target<br />
is to gather our customer contacts across<br />
all entry channels and contact points (e.g.<br />
telephone, email,…) within the Customer<br />
Service. Therefore, two pilot branches <strong>have</strong><br />
<strong>been</strong> nominated (Bremen and Osnabrueck)<br />
and initial information events and process<br />
analyses are planned soon.<br />
You will hear from us regarding the implementation<br />
<strong>of</strong> the new modules in Germany. If<br />
All HElIOS MODUlES: SOFTWARE UpGRADE<br />
Verena Marks, <strong>Hellmann</strong> Osnabrueck<br />
As you might <strong>have</strong> already noticed, we<br />
<strong>have</strong> updated our HELIOS system in order<br />
to provide you with a more stable system<br />
as well as enhanced functionality. Therefore,<br />
we are working with the new system<br />
version since the end <strong>of</strong> July 2012.<br />
You find major modifications within the<br />
overall navigation, which carry different<br />
advantages for you.<br />
First <strong>of</strong> all the overview <strong>of</strong> your assigned responsibilities<br />
has become more concise by changing<br />
the flat work list to a hierarchic structure.<br />
Secondly, if you <strong>have</strong> set up certain favorites<br />
on the HELIOS homepage, you are now able<br />
to switch between your “Favorites” directly.<br />
Before the upgrade, this was only possible by<br />
navigating via the home button.<br />
Beyond these overall adjustments <strong>of</strong> the navigation<br />
you also find specific adaptions within<br />
each module (Picture on top).<br />
For further information about the update and<br />
the effects for the module(s) you are working<br />
with, check our HELIOS Wiki for updated training<br />
material. Just navigate through the legend<br />
on the left side and click on the respective mo-<br />
you want to get more information right now,<br />
please visit our HELIOS Wiki: http://wiki.hellmann.net/helios_enduser<br />
or send us a message<br />
to: helios-feedback@hellmann.net.<br />
Best regards, Your HELIOS Team <br />
dule to get access to the current training material.<br />
Also, feel free to contact your local key user.<br />
http://wiki.hellmann.net/helios_enduser/doku.<br />
php?id=comm:keyuser <br />
partner 02/12
FOCUS<br />
14<br />
pOlITICAlly RElEVANT SHIpMENT ORDER: UN<br />
TRANSpORT VEHIClES FOR SyRIA<br />
Markus Lingohr, <strong>Hellmann</strong> Dusseldorf<br />
At the beginning <strong>of</strong> May our long-term,<br />
Berlin based partner in air freight “Flying<br />
Wheels” was given contract with very<br />
unique terms that put it in the middle<br />
<strong>of</strong> a political predicament. The contract<br />
was for the transportation <strong>of</strong> 25 armored<br />
Toyota Land Cruisers from Leipzig to the<br />
Syrian capital <strong>of</strong> Damascus. The SUV’s<br />
would then be utilized by United Nations<br />
(UN) soldiers and staff for the planned observing<br />
mission in the war-torn country.<br />
As in most cases <strong>of</strong> air freight, time was both<br />
the deciding and challenging factor. The contract<br />
was presented to Flying Wheels on 8th<br />
May, the decision on whether or not to accept<br />
the contract would <strong>have</strong> to be made by May<br />
11, 2012 and in accordance with the specifications<br />
outlined by UN headquarters in New<br />
York, the SUV’s must arrive in Damascus by<br />
the following day on May 12, 2012.<br />
“We immediately worked feverishly to<br />
purchase suitable cargo aircraft", explained<br />
Managing Director Rainer Landgraf.” At ACS<br />
Air Charter Service in Frankfurt, we finally<br />
found a solution." Two Airbus A300F and<br />
a McDonnell Douglas MD11 were commissioned<br />
for the assignment.<br />
Of course even with the acquisition <strong>of</strong> the<br />
necessary aircraft, there was still much to do.<br />
As is <strong>of</strong>ten the case with aircraft, it is necessary<br />
to acquire certain landing permits and in<br />
situations in which there is a crisis occurring<br />
this can be quite difficult, and Syria presented<br />
no exception. Despite the support and backing<br />
<strong>of</strong> the UN, permission to land was not<br />
granted in either Leipzig or Damascus until<br />
the last minute.<br />
On May 11, 2012, the two Airbus planes<br />
were loaded at the Leipzig airport. The transport<br />
utility vehicles were loaded into the cargo<br />
room <strong>of</strong> each aircraft in groups <strong>of</strong> 6, with<br />
each vehicle weighing 5.3 tons, the combined<br />
weight came up to about 31.8 tons per plane.<br />
The next challenge Flying Wheels was faced<br />
with, was during the loading <strong>of</strong> the third<br />
airplane. The plane in question, an MD11<br />
from Nairobi, finally arrived in Leipzig after<br />
a 4 hour delay.<br />
Our colleagues at <strong>Hellmann</strong> Damascus<br />
were kept informed about the status <strong>of</strong> the<br />
loading process in Leipzig and were able to<br />
make preparations for the <strong>of</strong>floading process<br />
in Damascus in an effort to make up<br />
for the delay.<br />
On Saturday morning, May 12, 2012, the<br />
final Airbus landed at Damascus, and the<br />
second arrived shortly thereafter at noon.<br />
The last plane, the MD11 landed at 6 PM<br />
and the last vehicle was delivered at exactly<br />
11:45 that evening, thus fulfilling the UN’s<br />
contractual requirements: that all the vehicles<br />
are to be delivered by May 12, 2012.<br />
Congratulations on the perfect delivery!<br />
“Our thanks also go out to our colleagues at<br />
<strong>Hellmann</strong> Damascus, the loading crew Port-<br />
ground in Leipzig, the chartering firm ACS in<br />
Frankfurt and the truck drivers who brought<br />
the armored vehicles to Leipzig”, said Rainer<br />
Landgraf on behalf <strong>of</strong> Flying Wheels. “All<br />
parties <strong>have</strong> worked with the precision <strong>of</strong> a<br />
Swiss timepiece in ensuring the success <strong>of</strong> the<br />
completion <strong>of</strong> the contract. Many thanks!” <br />
Bildunterschrift<br />
partner 02/12
COUNTRY-REPORT<br />
16<br />
CORpORATE SOCIAl RESpONSIbIlITy<br />
Ken Finneran, <strong>Hellmann</strong> Miami<br />
On April 20, 2012, <strong>Hellmann</strong> hosted nearly<br />
80 visitors, who had gathered in our training<br />
room for networking and to hear information<br />
about the Ultimate Life Entrepreneurship<br />
Camp. ULEC is a business camp led in partnership<br />
with the Casimiro Global Foundation<br />
for youth ages 13-20 highlighting entrepre-<br />
neurship, leadership, and social responsibility,<br />
which were hosted at our facility from<br />
July 16-20, 2012. <strong>Hellmann</strong> has hosted and<br />
sponsored this fantastic initiative the past<br />
two years, thereby benefitting over 75 young<br />
entrepreneurs. Because the principles and<br />
mindsets taught in the ULEC are so closely<br />
CUSTOMER bRANCH VISIT AT HEllMANN COlUMbUS<br />
Steven Dullaghan, <strong>Hellmann</strong> Columbus<br />
Cintas received a tour <strong>of</strong> the Columbus<br />
branch <strong>of</strong>fice and the warehouse facility that<br />
was opened for Cintas in September 2011. At<br />
their request, Ryan Murvine (Warehouse Supervisor)<br />
demonstrated loading and unloading<br />
trailers in the warehouse. He also walked<br />
them through the different types <strong>of</strong> load bars<br />
and equipment. After a lunch on the grill, the<br />
Cintas crew was <strong>of</strong>f to a presentation by<br />
Paul Goldsbrough (Hong Kong Sales at <strong>Hellmann</strong><br />
Asia). To end their trip, Cintas received<br />
a hands-on tour <strong>of</strong> the Hong Kong charters<br />
by Sandy Spence <strong>of</strong> Kalitta. Nothing was <strong>of</strong>f<br />
limits, they were able to speak with the charter<br />
crew and sit in the cockpit. <br />
aligned to our DNA, <strong>Hellmann</strong> also <strong>of</strong>fers<br />
partial scholarships to relatives <strong>of</strong> our employees,<br />
who wish to attend this life-changing<br />
event. <br />
Picture: Master Trainer for the ULEC, Juan Casimiro,<br />
getting the crowd excited at <strong>Hellmann</strong><br />
Group Picture from left: Andrea Huang (Advanced<br />
Management Partner, Cintas), Glynn<br />
Meeks (Global Logistics Specialist, Cintas),<br />
Joni Hathaway (BDE <strong>Hellmann</strong>, Columbus),<br />
Sandy Spence (Kalitta), Alex Pancorvoa (Global<br />
Logistics Manager, Cintas) and Michann<br />
Brown (Import/Export Specialist, Cintas)<br />
HEllMANN INCREASES EFFICIENCy WITH THE lONGlINER<br />
Hendrik Jansen, <strong>Hellmann</strong> Osnabrueck<br />
After a long period <strong>of</strong> planning and approval<br />
procedures, <strong>Hellmann</strong> successfully<br />
started using the long truck since<br />
June 12, 2012. The nearly 20 kms distance<br />
between our customer Duni, located<br />
in Bramsche, and the company's<br />
head <strong>of</strong>fice in Osnabrueck will be covered<br />
by two longliners instead <strong>of</strong> the<br />
three long stretchers which <strong>have</strong> <strong>been</strong><br />
driving on that route. At that time, 15<br />
runs were needed in order to move the<br />
pallets which are distributed via the<br />
<strong>Hellmann</strong> transshipment hall. By using<br />
the longliner, the number <strong>of</strong> runs needed<br />
to pick-up the table covers and<br />
napkins could be rescued to 10. Due<br />
to the permitted weight <strong>of</strong> 44 tons and<br />
the maximum length <strong>of</strong> 25.25 meters,<br />
the logistic operational sequence is optimized<br />
and the environmental pollution<br />
is minimized.<br />
After a tough process, we <strong>have</strong> managed to<br />
be more efficient for our customers and to<br />
relieve the road transport altogether. The recent<br />
field test in the extension <strong>of</strong> the route<br />
network shows that we are on the right track<br />
and that we will continue to utilize the saving<br />
potentials for our customer's sake and in<br />
order to preserve the environment.<br />
In 2006, <strong>Hellmann</strong> has already taken<br />
part in a longliner test which was orga-<br />
nized by the Lower Saxony. Back then,<br />
the vehicle covered over 130,000 kilometers.<br />
Aside from the CO ² emissions, also the Diesel<br />
consumption could be reduced up to 21,000<br />
liters. <br />
partner 02/12
FOCUS<br />
18<br />
THE WINNERS OF “lOGISTICS GENIUS <strong>2011”</strong> HAVE bEEN FOUND<br />
Vreni Mummenh<strong>of</strong>f, <strong>Hellmann</strong> Osnabrueck<br />
Over a year ago, <strong>Hellmann</strong> launched the<br />
search for the <strong>“Logistics</strong> <strong>Genius</strong> <strong>2011”</strong>.<br />
The contest gives primary pupils the opportunity<br />
to explore the world <strong>of</strong> logistics.<br />
These children were asked to present<br />
their ideas by sending in projects, art,<br />
concepts or by recording short videos.<br />
Klaus <strong>Hellmann</strong> said about the contest: “Our<br />
children grow up in a society in which everything<br />
is available: the fresh milk for breakfast, the<br />
magazines in the shop, or the bus which takes<br />
them safely to school everyday. How could we<br />
help children realize the extensive logistical processes<br />
which are involved every day?<br />
With this contest we would like to clarify<br />
how fun and exciting logistics is, because<br />
whether they are aware <strong>of</strong> it or not, they subconsciously<br />
solve logistical challenges in their<br />
daily lives. No sooner said than done: nearly<br />
6,000 elementary schools in Germany <strong>have</strong><br />
<strong>been</strong> informed about our contest. The children<br />
could participate with their class, alone or in<br />
small groups up to three members.<br />
A jury was selected to examine and evaluate<br />
the projects. The jury included Klaus <strong>Hellmann</strong>,<br />
Pr<strong>of</strong>. Gerhard Lohmeier (our Environmental Officer),<br />
Stephan Wessolek (Chief Editor <strong>of</strong> “spielen<br />
und lernen”), Björn Helmke (Chief Editor <strong>of</strong><br />
DVZ), Pr<strong>of</strong>. Kai H<strong>of</strong>fmann (Manager <strong>of</strong> the Logistics<br />
School <strong>of</strong> the European Fernhochschule<br />
Hamburg), Pr<strong>of</strong>. Wolfgang Bode (Hochschule<br />
Osnabrück, and Head <strong>of</strong> the Institute <strong>of</strong> Traffic<br />
and Logistics, LOGIS.NET), and Christoph Biemann<br />
(Editor “Sendung mit der Maus”). The<br />
winning team won a 10,000 euro voucher for<br />
computer equipment and the single winner received<br />
a family weekend at Disneyland®. The<br />
winners were awarded during the presentation<br />
ceremony at “Speicher III” in Osnabrueck.<br />
The <strong>Winners</strong><br />
At the ceremony, the winners were announced.<br />
The winners in the category small<br />
groups are Pascal Heptner (10), Philipp Hollenberg<br />
(9) and Mariano Machado (9) with<br />
their idea for an online shop for second-hand<br />
children clothes. Hannes Neupauer (11) won<br />
second place with his self-built document<br />
transportation robot that he built to save<br />
the school secretary the trouble <strong>of</strong> having to<br />
move documents to the staff room. The third<br />
place was shared by two winners: Pia Hinrichs<br />
(9) and Lukas-Fabian Zange (8).<br />
In the group evaluations, the students <strong>of</strong><br />
class 3c from the Diesterwegschule took the<br />
first prize. They developed a vehicle they called<br />
“Foxmobil”, a solar powered module <strong>of</strong><br />
transportation that could adapt its size, depending<br />
on the number <strong>of</strong> passengers. Close<br />
runner-up was class 3b from the Grundschule<br />
Duesseldorfer Straße in Bremen with their<br />
project “Die Giraffen backen Apfelkuchen”<br />
(The giraffes bake apple-pie). The third place<br />
was split between class 2a from Grundschule<br />
Gesmold and class 4 <strong>of</strong> the Grundschule Proesen.<br />
Unfortunately, due to the distance, the<br />
class was not able to attend the award ceremony.<br />
However, the students still received<br />
their award as our colleague from Leipzig,<br />
Gunter Marienfeld, visited them in person.<br />
The <strong>“Logistics</strong> <strong>Genius</strong> <strong>2011”</strong> was a great<br />
success. “Many ideas which simplify our daily<br />
lives today, seemed to be impossible for<br />
a long time and today they are indispensable.”,<br />
Klaus <strong>Hellmann</strong> clarified. “The world<br />
<strong>of</strong> logistics benefits from the input <strong>of</strong> younger<br />
generations and the children <strong>have</strong> shown<br />
how innovative processes and procedures<br />
can be developed with new perspectives.<br />
Young people change the world.”<br />
After all, one thing is for sure: The project<br />
”Logistics <strong>Genius</strong>” will continue in 2012. <br />
The happy trio won a weekend at Disneyland ® Paris<br />
Klaus <strong>Hellmann</strong> and the proud winners <strong>of</strong> the Diesterwegschule Osnabrueck<br />
The happy runner-up from Bremen<br />
The kids enjoying the action <strong>of</strong> "Ice-Ali"<br />
Christoph Biemann signing autographs<br />
Lukas won third place<br />
Happy Pia also won the third prize<br />
partner 02/12
COUNTRY-REPORT<br />
20<br />
bECOMING bETTER ACqUAINTED AND SHARING NEW<br />
OppORTUNITIES IN EUROpE…<br />
Eberhard Scholz, <strong>Hellmann</strong> Osnabrueck<br />
This is a goal we <strong>have</strong> set ourselves together<br />
with our longtime European<br />
partners in land transport. In order to<br />
succeed, we <strong>have</strong> organized workshops<br />
in which representatives from various<br />
operating departments are involved. One<br />
goal <strong>of</strong> these workshops is to foster and<br />
develop personal relationships between<br />
the employees <strong>of</strong> the partner branches.<br />
Everyone should know who their<br />
colleagues “on the other side” are, how<br />
they work, and how it may be possible<br />
to bypass the obstacles normally associated<br />
with working partnerships.<br />
Other discussion points include:<br />
Cost optimization<br />
Improvement <strong>of</strong> services<br />
Transit time stabilization<br />
Customer satisfaction<br />
In November 2011, employees from eight <strong>of</strong><br />
our branches <strong>have</strong> met with Gebrüder Weiss<br />
employees in Munich. Representatives from<br />
all Austrian Gebrüder Weiss branches which<br />
cooperate with <strong>Hellmann</strong> <strong>have</strong> attended the<br />
meeting.<br />
In the evening prior to the meeting, the<br />
participants were able to socialize on a more<br />
personal level allowing all participants to con-<br />
centrate on the functional contents the next<br />
day. Some remaining open topics <strong>have</strong> <strong>been</strong><br />
discussed in March 2012 during a second<br />
workshop which took place in Vienna.<br />
On March 16, 2012, a meeting with our<br />
partner Heppner in Strasbourg was held.<br />
Heppner sent representatives from 10<br />
branch <strong>of</strong>fices, while <strong>Hellmann</strong> employees<br />
from six branches participated.<br />
In the various working groups, opportunities<br />
in each <strong>of</strong> the mentioned discussion<br />
fields were listed and brought into a plan<br />
<strong>of</strong> approach. Some decisions were implemented<br />
with immediate effect, others<br />
according to a schedule. A few other projects<br />
will be handled within smaller groups.<br />
All remaining topics will be covered during<br />
a workshop in Osnabrueck, planned to be<br />
held in October 2012.<br />
The meeting that Heppner had arranged<br />
in Strasbourg was very well organized. The<br />
meeting, which set no timely constraints<br />
to creativity and promoted the input <strong>of</strong><br />
new ideas, has led to a slight delay <strong>of</strong> the<br />
planned dinner event set to take place at<br />
a restaurant specializing in cultural cuisine,<br />
which included delicacies such as the famous<br />
Alsatian Flammkuchen.<br />
We <strong>have</strong> also had the opportunity to exchange<br />
ideas with Essers, our Belgian partner.<br />
On November 11, 2011 our counterparts<br />
from Essers joined us in Osnabrueck where<br />
they were able to share experiences regarding<br />
cargo handling, fleet management and<br />
controlling. At the end <strong>of</strong> the visit, Essers returned<br />
the favor by inviting their <strong>Hellmann</strong><br />
counterparts to visit their facility in Genk/<br />
Belgium on February 29, 2012 in order to<br />
demonstrate how their own organization is<br />
managed.<br />
As a result <strong>of</strong> the meeting, a second HUB<br />
in West Belgium has <strong>been</strong> established. Since<br />
April 1, 2012, the Osnabrueck branch has begun<br />
its initial phase with a second HUB in Ternat,<br />
with the other <strong>Hellmann</strong> <strong>of</strong>fices following<br />
on June 1, 2012.<br />
One thing remains certain: each <strong>of</strong> these<br />
meetings has effectively improved cooperation<br />
between employees who work together. The<br />
communication through un<strong>of</strong>ficial channels<br />
seems to be effective as everyone is looking after<br />
each other’s needs – a positive outcome from<br />
which the customers will surely benefit. <br />
partner 02/12
COUNTRY-REPORT<br />
22<br />
CElEbRATING 60 yEARS IN THE UK<br />
Matthew Marriott, <strong>Hellmann</strong> Lichfield<br />
It’s not <strong>of</strong>ten that a nation is lucky<br />
enough to celebrate its monarch<br />
reigning for sixty years but, here in the<br />
UK, that’s exactly what happened over<br />
a double bank holiday weekend in June.<br />
With river pageants, concerts, and street<br />
parties galore, the country was unified<br />
through its celebrations. To be honest<br />
the British don’t need much <strong>of</strong> an excuse<br />
to <strong>have</strong> a party and believe me we had<br />
a BIG party!<br />
London was at bursting point with tens <strong>of</strong><br />
thousands <strong>of</strong> people lining up to watch the<br />
Thames River Pageant, while 14.7 million Brits<br />
tuned in to watch the Diamond Jubilee concert.<br />
However, while everyone was enjoying<br />
the four day long extended weekend, <strong>Hellmann</strong><br />
European Operations opened up on the<br />
bank holiday Tuesday to make sure we continued<br />
distribution operations.<br />
Celebrating and still maintaining operations<br />
was no mean feat but, with some serious<br />
forward planning, it all ran like clockwork.<br />
Just as well considering <strong>Hellmann</strong> UK saw a<br />
30% increase in volume on the Wednesday<br />
morning which continued through to Friday.<br />
So, just how did we do it? Well, we opened<br />
our three European hubs in Bradford, Lichfield<br />
and Basildon on the bank holiday Tuesday<br />
from 8am until 4pm so we were still set up to<br />
receive shipments from partners. This meant<br />
that all continental trailers arriving in the<br />
UK could be unloaded and trunked across the<br />
network for delivery on Wednesday.<br />
We also operated a complete truck network<br />
on the Tuesday evening, which made sure we<br />
delivered a day quicker than our competitors’<br />
transit times and removed the chance <strong>of</strong> bottlenecks<br />
in the distribution lines. And finally,<br />
we pre-organised an increase in the number<br />
<strong>of</strong> domestic vehicles to make sure we had<br />
plenty <strong>of</strong> capacity across the UK.<br />
Sounds simple, doesn’t it? I can safely say<br />
that an extraordinary amount <strong>of</strong> forward<br />
planning went into that weekend – and not<br />
only from Buckingham Palace’s side! Without<br />
it, <strong>Hellmann</strong> UK would <strong>have</strong> had considerable<br />
distribution delays like many <strong>of</strong> our rivals<br />
but, thanks to all the management and staff<br />
involved, we were able to manage a challenging<br />
period. <br />
Jodi Raphael's (Regional Sales Manager) son<br />
also dressed for the occasion<br />
HEllMANN lEADERSHIp<br />
TRAINING IN AMCS<br />
Ken Finneran, <strong>Hellmann</strong> Miami<br />
Kenneth A. Finneran (Chief People Officer - Americas) and Johana<br />
Bohorquez (Regional HR Generalist) <strong>have</strong> led the <strong>Hellmann</strong> Leader<br />
training sessions for country management teams as<br />
well as Emerging Leader 1 & 2 sessions for Branch Managers,<br />
managerial and supervisory staff in branches<br />
throughout the AMCS organization. The highly interactive,<br />
informative, and action-oriented sessions<br />
were well received by all participants<br />
in the USA and Latin America. <br />
Johana Bohorquez leading<br />
brand training in Latin America<br />
HEllMANN AWARDED “MOST<br />
IMpROVED CUSTOMS bROKER”<br />
Mark M. Sola, <strong>Hellmann</strong> Miami<br />
F. l.: Barry Baxter, Greg Davis, Mark M. Sola, Sandra Jaramillo,<br />
Alicia Aguado, Andrea Goldstein, Brent Demery and Kenny Rush<br />
<strong>Hellmann</strong> was awarded the "Most Improved Broker" award for<br />
2011 at Walmart's Annual Broker Conference. <strong>Hellmann</strong> was<br />
able to achieve a double-digit improvement in its score over last<br />
year, a feat which Walmart was quick to note is very difficult to<br />
achieve! We increased our overall score 14.50 percent; the next<br />
highest score was an overall improvement <strong>of</strong> 6.50 percent. Based<br />
on our outstanding results Walmart has also decided to raise<br />
the bar for all brokers beginning with this year's new scorecard.<br />
The entire <strong>Hellmann</strong> Perishable Logistics and Miami Walmart<br />
team has <strong>of</strong>fered the continuous support<br />
and dedication required in order<br />
to bring these results to fruition. This<br />
team includes Jerome Arzadon, Shirley<br />
Certain, Jairon Gonzales, Carlos Morejon,<br />
Sandra Jaramillo, Cedric Evans,<br />
Jessica Barrera, Andrea Goldstein and<br />
Walmart's Strategic Account Manager –<br />
Alicia Aguado.<br />
US Branch Managers following<br />
the Emerging Leader 2 training<br />
in Atlanta<br />
ROyAl CARIbbEAN 2012 SUpplIER<br />
CONFERENCE<br />
Jonathan Bales, <strong>Hellmann</strong> Miami<br />
Members <strong>of</strong> the Costa Rican<br />
Shared Service Center after<br />
their bridge-building exercise<br />
<strong>Hellmann</strong> Cruise Logistics was well-represented during a recent twoday<br />
Supplier Conference hosted by Royal Caribbean Cruise Lines. Ijlal<br />
Torres, Jonathan Bales and Christian Finnern attended the Conference<br />
along with more than 100 representatives <strong>of</strong> RCCL’s suppliers. The<br />
conference was focused on preparing for the cruise line’s multiple dry<br />
docks scheduled over the next year and a half. Recognizing our <strong>Hellmann</strong><br />
Cruise Logistics’ hard working Project Team, <strong>Hellmann</strong> was the<br />
only full service logistics provider included in the conference. On the<br />
first day, after an introductory session with all participants, there were<br />
breakout sessions focusing on everything from legal and purchasing<br />
to logistics and fulfillment.<br />
The second day featured executive presentations from Chairman &<br />
CEO <strong>of</strong> Royal Caribbean International, the President <strong>of</strong> Royal Caribbean<br />
Cruise Lines as well as an interesting session with consultants<br />
hired by RCCL to evaluate and improve the entire dry dock process.<br />
The two days were both educational and productive with a lot <strong>of</strong> networking<br />
with both the RCCL Project Management Team as well as the<br />
variety <strong>of</strong> suppliers (who always need reliable logistics partners!). <br />
F. l.: Mike Jones (VP Supply Chain), Keith Washington (Director Newbuild Project<br />
Purchasing), Ijlal Torres (Global VP, <strong>Hellmann</strong> Cruise Logistics) and Jonathan<br />
Bales (Director, HCL Global Operations)<br />
partner 02/12
FOCUS<br />
24<br />
THE 18 th INTERMODAl SOUTH AMERICA ExHIbITION<br />
Ary Chander, <strong>Hellmann</strong> São Paulo<br />
The show is one <strong>of</strong> the largest and most<br />
important Latin America exhibitions<br />
bringing together business pr<strong>of</strong>essionals<br />
and interactive discussions on the latest<br />
<strong>of</strong> the industry.<br />
The 18 th fair was held from April 10-12, 2012,<br />
at the Transamerica Expo Center in São Paulo.<br />
From left: Francisco Pruden (Linde), Angel Santana Ackermann and Ary<br />
Chander (<strong>Hellmann</strong> Brasil) and Lucas Mac Gaw (<strong>Hellmann</strong> Argentina)<br />
Over 550 exhibiting companies participated<br />
in the event. It was attended by more than<br />
45,000 well targeted business visitors, from<br />
several different nations and the leading<br />
industries, like machine manufacturers, electronics,<br />
medical, automobile, textile, food,<br />
sea and air pr<strong>of</strong>essionals. We had numerous<br />
meetings at our booth and we were able to<br />
talk to top market leaders and industry decision<br />
makers from this sector, besides, we<br />
welcomed about 50 <strong>of</strong> our major customers,<br />
such as Puma, SPX, P&G, Johnson Controls,<br />
CommScope/Andrew, Fresenius, Crocs, Fibria,<br />
Impsa Auto and others.<br />
It was a pleasure to <strong>have</strong> our <strong>Hellmann</strong><br />
colleagues from abroad and for the upcoming<br />
F. l.: Two colleagues from Rotta, Ariel Kraft (<strong>Hellmann</strong> Automotive<br />
Brasil), Katia Sampaio (<strong>Hellmann</strong> Brasil), Edson Orlando (Rieter /<br />
Automeum) and Ana Paula (Rotta)<br />
F. l.: Jose Luis Moreano, General Manager <strong>Hellmann</strong> Peru, Gerhard Allgaeuer, Roger Haeussler, Global COO & CEO The Americas, Angel Santana<br />
Ackermann, President & CEO ( <strong>Hellmann</strong> Brasil)<br />
years we hope to get together again. Thanks<br />
for attending the fair Roger Häussler, Gerhard<br />
Allgäuer, Jose Luis Moreano, Alex Delrue,<br />
Markus Fellmann, Lucas Mac Gaw, James Rinchiuso,<br />
Piotr Zaleski, Juan Jose Barahona and<br />
Antonio Jung. <br />
F. l.: Rodrigo Maranzatto (All Quality), Susi<br />
Kornillo (<strong>Hellmann</strong> Healthcare Manager),<br />
Leonardo Nery (All Quality)<br />
F. l.: Hector Rodriquez (Interteam - MEX), Piotr Zaleski (Branch Manager <strong>Hellmann</strong> Mexico),<br />
Susana Alvarez (Interteam), Kurt Giess (Interteam), unknown (Interteam's agent), unknown<br />
(Interteam's agent)<br />
partner 02/12
FOCUS<br />
26<br />
INTRODUCING E-FREIGHT<br />
Benno Nelles, <strong>Hellmann</strong> Dusseldorf<br />
What is e-freight? The IATA e-freight project<br />
aims to take the paper out <strong>of</strong> the air<br />
cargo supply chain and replace it with a<br />
cheaper, more accurate and more reliable<br />
electronic messaging system, including<br />
an electronic Air Waybill (e-AWB). Today,<br />
the air cargo industry still relies heavily<br />
on paper-based processes to enable<br />
the movement <strong>of</strong> freight. The average<br />
airfreight shipment generates up to 30<br />
different paper documents – increasing<br />
the cost <strong>of</strong> airfreight, lengthening transit<br />
times and supporting green logistics<br />
efforts. IATA e-freight replaces 20 <strong>of</strong><br />
these documents with electronic messages.<br />
Facilitated by IATA, the project is an<br />
industry-wide initiative involving carriers,<br />
freight forwarders, ground handlers, shippers<br />
and customs authorities. As <strong>of</strong> January<br />
2013, e-freight mandates an e-AWB.<br />
Key benefits include:<br />
Lower costs: eliminates paper handling<br />
and processing costs<br />
Faster service: a reduced cycle time <strong>of</strong> 24<br />
hours on average<br />
Greater reliability and accuracy: one-time<br />
electronic data entry at point <strong>of</strong> origin<br />
Better visibility: electronic documentation<br />
allows for online track and trace functionality<br />
Increased security: electronic documents<br />
are only made available to parties who<br />
require them for the completion <strong>of</strong> a shipment<br />
Environmentally friendly: e-freight will eliminate<br />
more than 7,800 tons <strong>of</strong> paper documents,<br />
the equivalent <strong>of</strong> 80 Boeing 747<br />
freighters. This will also lead to weight reduction<br />
on board, which in its turn leads<br />
to less CO ² emission<br />
How does it work and what is needed to<br />
be e-freight enabled?<br />
E-freight may sound difficult, but it is really easy.<br />
It fits within our existing tools and processes.<br />
Currently, every paper Air Waybill includes an<br />
agreement clause which can be found on<br />
the back side <strong>of</strong> the Air Waybill. However,<br />
the new electronic Air Waybill can only work<br />
if a single global agreement has <strong>been</strong> signed<br />
with our airline partners in advance. In the<br />
cases where there is no signed agreement,<br />
the paper Air Waybill will be handed over as<br />
a transport document. Please note that the<br />
shipper <strong>of</strong> goods still needs to know the terms<br />
<strong>of</strong> conditions for air cargo shipments according<br />
to IATA resolution 600b (see Conditions<br />
<strong>of</strong> contract as per reverse side <strong>of</strong> the Air Waybill).<br />
Technical set-up, testing and rollout is<br />
being executed through our Global Business<br />
Process Management (BPM) and IS Team.<br />
So far, we are doing e-freight with:<br />
American Airlines<br />
Air Canada<br />
Cathay Pacific<br />
Delta<br />
Emirates<br />
IAG (British Airways and Iberia)<br />
Lufthansa Cargo<br />
Swiss<br />
Others, like Air France / KLM / Martinair and<br />
United are already approached. Current IATA<br />
project status for international and domestic<br />
e-freight (June 2012):<br />
42 Live countries / administrative areas<br />
430 Live airports<br />
2,208 Live stakeholders (airlines &<br />
freight forwarders)<br />
10,481 Live Trade lanes<br />
Here you will learn what the e-freight<br />
terms mean:<br />
EAW: new special handling code indicating<br />
shipment is full e-freight<br />
On November 3, 2010, CBP and TSA began<br />
meeting with various trade partners<br />
to better understand business practices<br />
and develop a mechanism to collect cargo<br />
data as soon as possible in the supply<br />
chain, as a security type filing. This was in<br />
response to when the global counter-terrorism<br />
community disrupted a potential<br />
attack by individuals with ties to Al-Qaida<br />
in the Arabian Peninsula/Yemen (AQAP).<br />
AQAP attempted to conceal and ship explosive<br />
devices in cargo on board aircraft<br />
ultimately destined for the United States.<br />
EAP: new special handling code indicating<br />
partial e-freight shipment only, meaning<br />
that some documents, that cannot be<br />
sent with the e-pouch, are still with the<br />
shipment<br />
FWB: EDI message containing information<br />
on Master Air Waybill level<br />
FHL: EDI message containing information<br />
on House Air Waybill level<br />
E-pouch: electronic way <strong>of</strong> transmitting<br />
AIR CARGO ADVANCED SCREENING (ACAS)<br />
Melissa Portunato, <strong>Hellmann</strong> Miami<br />
The overall objective <strong>of</strong> the ACAS pilot program<br />
is to receive pre-departure cargo data<br />
globally, allowing CBP and TSA to conduct a<br />
joint security risk analysis in order to identify<br />
potential threats to aviation. Security concerns<br />
for identified shipments will be mitigated<br />
through host-country intervention or TSA<br />
implemented security screening protocols<br />
conducted by the carrier prior to landing.<br />
<strong>Hellmann</strong> Worldwide Logistics is taking<br />
steps to position an entrance into the program<br />
by late fourth quarter 2012. We are<br />
working with several <strong>of</strong> our preferred air<br />
documents (invoice, packing list etc.) to<br />
Destination Freight Forwarder (DFF)<br />
EFOP: E-Freight Operating Procedures<br />
e-AWB: electronic Air Waybill<br />
Thank you for supporting this initiative! <br />
carriers, origin <strong>of</strong>fices, and service providers<br />
to ensure that adequate training along with<br />
data integration are completed to maintain<br />
the high level <strong>of</strong> excellence and reliability that<br />
our clients require.<br />
We will continue to monitor the ACAS program<br />
and keep you informed <strong>of</strong> any significant<br />
updates.<br />
partner 02/12
FOCUS<br />
28<br />
WHO lOVES, DOESN’T SlEEp<br />
Dr. Suzann Schmiegel-Kirschner<br />
One <strong>of</strong> the most successful novels,<br />
“Brother Sleep” from the author Robert<br />
Schneider, portrays a man who, out <strong>of</strong><br />
love, loses his ability to sleep, and eventually<br />
his life as a result. One aspect that<br />
makes this book so unique and impressive<br />
is the detail used in the depiction<br />
<strong>of</strong> the mental and physical effects that<br />
sleep deprivation <strong>have</strong> on the human<br />
body. To put this into context, a complete<br />
lack <strong>of</strong> sleep in a 24 hour period<br />
is roughly equivalent to having a .001<br />
blood alcohol level. The film “Sleepless<br />
in Seattle” with Tom Hanks and Meg<br />
Ryan refers to this very subject to which<br />
many <strong>of</strong> us can certainly relate. The plot<br />
<strong>of</strong> the film is based on the concept <strong>of</strong><br />
being sleepless in love, a “night without<br />
sleep”, in which two people in a high<br />
spirits, sleep only for a few hours at a<br />
time and are able to lift the weight <strong>of</strong><br />
the world <strong>of</strong>f its hinges.<br />
Even so, many <strong>of</strong> us are familiar with the opposite<br />
problem: permanent lack <strong>of</strong> sleep or<br />
sleep disorders which influence ones sleeping<br />
or the falling into sleep. Our lives filled with<br />
multimedia, active daily routines from morning<br />
to evening, stress, parenthood as well as<br />
being a few years older, provoke disruptions<br />
in our sleep rhythm. As a result, we feel dull,<br />
broken, depressed, ill-tempered, and maybe<br />
even depressed. The existence <strong>of</strong> these conditions<br />
<strong>have</strong> <strong>been</strong> confirmed by various scientific<br />
studies, in which results <strong>have</strong> shown that<br />
sleep plays a vital role in the body’s capacity<br />
to function and are not merely figments <strong>of</strong><br />
imagination or sensitive feelings. In our sleep<br />
learning structures are established just as memories<br />
saved.<br />
A lack <strong>of</strong> sleep weakens the body´s (immune)<br />
system, as our (defense-nerve tissue) cells<br />
do not repair properly without sufficient rest.<br />
The body essentially becomes more vulnerable<br />
to bacterial infection and viruses (herpes,<br />
fever, stomach and intestinal infections, etc.)<br />
and even more dangerous diseases. And the<br />
potential consequences are not limited to just<br />
physical conditions. Psychological disorders<br />
that may occur include burn-out and depression,<br />
just to name a few examples.<br />
Unfortunately, it is still considered heroic<br />
to follow the strict sleeping schedule <strong>of</strong> only<br />
getting by with approximately three or four<br />
hours <strong>of</strong> sleep per night, a method that traces<br />
back to Napoleon who was infamous for<br />
working around the clock. People are entitled<br />
to speculate whether Napoleon’s death at<br />
the age <strong>of</strong> 52 may <strong>have</strong> <strong>been</strong> a result <strong>of</strong> his<br />
haphazard sleep schedule…either way, the<br />
amount <strong>of</strong> sleep required varies between individuals.<br />
Most people require approximately 6<br />
to 8 hours <strong>of</strong> rest in order to function properly.<br />
Sleep is a dynamic process, its stages are divided<br />
into the following phases: sleep, light<br />
sleep, deep sleep, and dream sleep. The last<br />
two phases, deep and dream sleep, are considered<br />
to be the most important considering<br />
that, after withdrawal, our body tries to catch<br />
up on these faces.<br />
Regardless <strong>of</strong> the reason, whether it is love,<br />
stress, a newborn baby, or because <strong>of</strong> old age,<br />
it is important to recognize the importance <strong>of</strong><br />
sleep and the impact it has on your health and<br />
mood. Therefore it is important to ensure that<br />
every person gets enough rest and that a lack<br />
<strong>of</strong> sleep is regained on holidays, weekends, or<br />
in the afternoon.<br />
Below you will find a few tips on how to ensure<br />
a good nights rest…<br />
Sleeping Tips<br />
Avoid c<strong>of</strong>fee, nicotine and black or green<br />
tea in the afternoon (these items can <strong>have</strong><br />
an effect that can last up to 14 hours)<br />
Try not to eat too late at night and not<br />
in copious quantities. If the stomach and<br />
digestive system remain active in the evenings,<br />
it may be difficult for the body to<br />
achieve a relaxed state required for sleep<br />
Before going to bed, try not to engage in<br />
excessive sports (jogging, squash, fitnesscenter,<br />
etc.). Your body would need too<br />
much time to wind down<br />
It is recommended that your mind be<br />
equally at ease two hours before going<br />
to bed and all exciting activities be completed<br />
Take a warm foot bath<br />
Massage your feet with warm sesame oil.<br />
Wear wool socks to bed<br />
Ventilate the bedroom with fresh air before<br />
retiring<br />
Eliminate any sources <strong>of</strong> light; make sure<br />
the room is dark<br />
Tips on how to ensure a full nights rest…<br />
Do not sleep naked (if the temperature <strong>of</strong><br />
your body decreases between the hours <strong>of</strong><br />
2 and 6 o’clock in the morning, your body<br />
will sense the change in temperature and<br />
will proceed to wake up).<br />
If possible wear pajamas with sleeves that<br />
cover your shoulders and reduce the likelihood<br />
<strong>of</strong> the body cooling down too quickly.<br />
Block out any potential sources <strong>of</strong> noise.<br />
That means sleep with the windows closed<br />
when your bedroom borders on a busy<br />
road or if your average sleep-time goes<br />
beyond the morning hours in which birds<br />
start singing.<br />
Avoid consuming any alcohol just before<br />
going to bed. Doing so will decrease the<br />
amount <strong>of</strong> time necessary for you to fall<br />
asleep and reduce the chances <strong>of</strong> any sleeping<br />
troubles in the later hours.<br />
Try to reduce the amount “evening rituals”<br />
that occur at night (such as the hourly trips<br />
to the refrigerator or bathroom. It is also<br />
advised that you stop drinking 3 hours in<br />
advance <strong>of</strong> going to bed, no later.<br />
Avoid leaving lights on when you go to<br />
bed, as your body’s “internal clock” will<br />
assume that it is still daytime and will resist<br />
switching into a resting phase.<br />
Another suggested consideration, would<br />
be for you and your spouse to sleep in<br />
separate bedrooms if he/she snores or<br />
moves <strong>of</strong>ten while sleeping. Whether you<br />
are making this request to your spouse or<br />
receiving it, ensure that your spouse understands<br />
that this accommodation is in<br />
the interest, not due to a lack, <strong>of</strong> love and<br />
trust. <br />
partner 02/12
COUNTRY-REPORT<br />
30<br />
TOyOTA GRAND pRIx OF lONG bEACH<br />
Melissa Portunato, <strong>Hellmann</strong> Miami<br />
On April 13-15, 2012 our vendor<br />
JMKC Express invited Jose Montoya<br />
to the 38th Annual Toyota<br />
Grand Prix! As a guest, Jose was<br />
able to take our customer Living<br />
Textiles’ Harold Lee - President<br />
CEO. <br />
Pictured to the right: Harold Lee and<br />
Jose Montoya<br />
bRING yOUR CHIlD TO WORK DAy<br />
Melissa Portunato, <strong>Hellmann</strong> Miami<br />
On April 26, 2012 our <strong>Hellmann</strong> US <strong>of</strong>fice in Newark, New Jersey participated<br />
in “National Bring Your Child to Work Day”. The children<br />
participating played games and drew pictures <strong>of</strong> what they think their<br />
par-ents do at work. After a pizza lunch for the kids, Angelo Calcavecchio<br />
and Dinah Thomas gave a mini demonstration <strong>of</strong> what freight<br />
forwarding is all about with maps, model boats, trucks, containers, and<br />
air planes. 10 child participants in the Miami, <strong>Hellmann</strong> Perishables<br />
and <strong>Hellmann</strong> Americas Headquarters were happy to learn more about<br />
their parents’ workplace and enjoyed various activities throughout<br />
the day. “National Bring Your Child to Work Day” was observed on<br />
May 3, 2012, in the South Florida community; due to state wide testing<br />
held the previous week. <br />
DISNEy'S pRINCESS HAlF MARATHON<br />
Genevieve Corporan, <strong>Hellmann</strong> Miami<br />
Amy Bernauer from <strong>Hellmann</strong> Miami ran in and sucessfully completed<br />
Disney’s Princess Half Marathon which took place on February<br />
27, 2012. Disney's Princess Half Marathon Weekend benefits The<br />
Leukemia & Lymphoma Society ® (LLS), an organization dedicated<br />
to the fight against blood cancers. <br />
CONGRATULATIONS FOR THIS FANTASTIC ACCOMPLISHMENT!<br />
HEllMANN MIAMI GAINS SHIpMENT<br />
FOR STATE DEpARTMENT<br />
Ivette Valdes, <strong>Hellmann</strong> Miami<br />
US Despatch is a division <strong>of</strong> the State Department which handles the<br />
shipment <strong>of</strong> household goods, <strong>of</strong>ficial vehicles, furniture, supplies, etc.<br />
for the US Embassies around the world. Each year <strong>Hellmann</strong> Miami<br />
gains a given lane by the bidding process. This year they were awarded<br />
all shipments to Venezuela. In addition, US Despatch has OTO - one<br />
time only shipments which are for destinations not covered under<br />
their bidding process. Several forwarders including <strong>Hellmann</strong> were requested<br />
to provide a rate, the most competitive gained the shipments.<br />
<strong>Hellmann</strong> gained a shipment to Vladivostok, Russia under the OTO<br />
quote concept for an armored vehicle which will be used during the<br />
coming visit in August by the Secretary <strong>of</strong> State Hillary Clinton! <br />
EMplOyER bRANDING<br />
Melissa Portunato, <strong>Hellmann</strong> Miami<br />
Ken Finneran promoted <strong>Hellmann</strong>'s employer brand as he introduced<br />
and moderated the Keynote Panel Discussion on Talent Management<br />
at the HR Summit US held in mid-May in Atlanta. Along<br />
with a stellar group <strong>of</strong> Chief HR Officers from Coca-Cola, Rescare,<br />
and Lockheed Martin, Ken facilitated the best practice sharing and<br />
discussed about the most effective action steps to be taken in the<br />
crucial space <strong>of</strong> talent management. Marisa Roth, Summit Director,<br />
called the panel "fantastic" and stated that the delegates rated it<br />
"one <strong>of</strong> the top sessions <strong>of</strong> the entire event, esp. in terms <strong>of</strong> application<br />
in the workplace." <br />
2012 WEST REGIONAl MEETING<br />
Todd L. Robbins, <strong>Hellmann</strong> Indianapolis<br />
The 2012 West Regional Meeting was held on May 30 - June 1, 2012<br />
in Indianapolis. All branch managers from the West Region attended<br />
the three day meeting which included the following speakers: Bruce<br />
Barash, James Rinchiuso, Barbara Bender and Ken Zoller. During their<br />
time together the region discussed items such as sales initiatives, strategies,<br />
and best practices. The meeting was the perfect venue for the<br />
region to build relationships and <strong>of</strong>fer support! <br />
HEllMANN DONATES lOCKS OF lOVE<br />
Melissa Portunato, <strong>Hellmann</strong> Miami<br />
Three very special <strong>Hellmann</strong> ladies took the time and effort to contribute<br />
to the Locks <strong>of</strong> Love Organization last month. After growing<br />
their hair to over 30 inches combined, they tied it and snipped it all<br />
<strong>of</strong>f for a great cause! Locks <strong>of</strong> Love is a public non-pr<strong>of</strong>it organization<br />
that provides hairpieces to financially disadvantaged children<br />
HEllMANN COSTA RICA SERVICE<br />
CENTER GIVES bACK<br />
Genevieve Corporan, <strong>Hellmann</strong> Miami<br />
Manuela Barrera and Elizabeth Steck Glass donated more than 30 inches <strong>of</strong> hair to the "Locks <strong>of</strong> Love"<br />
In August 2011, the Costa Rica Service Center partnered up with a<br />
local school in their community. Since then, they <strong>have</strong> not only <strong>been</strong><br />
sponsoring three students, but their families as well. Every month<br />
they gather food for the three families. They provide the students<br />
with school supplies, clothing, and shoes. This past January, the Service<br />
Center gave the students and families a tour <strong>of</strong> the facility, and<br />
took the kids shoe shopping. <br />
in the United States and Canada under age 21 suffering from longterm<br />
medical hair loss from any diagnosis. The hairpieces made for<br />
these children and young adults helps restore their self esteem and<br />
confidence during difficult times. <br />
partner 02/12
THINKING AHEAD – MOVING FORWARD<br />
...in Hong Kong.<br />
<strong>Hellmann</strong> Worldwide Logistics is a family run business with <strong>of</strong>fices in more than 150 countries around<br />
the world. Our proximity to our customers is what allows us to build long-lasting partnerships and tailor<br />
made solutions for all your logistic needs.To learn more go to: www.hellmann.net