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partner<br />

HELLMANN PARTNER MAGAZINE, 02/2012<br />

FOCUS:<br />

Politically relevant shipment order: UN Transport vehicles for Syria (p. 14)<br />

The <strong>Winners</strong> <strong>of</strong> <strong>“Logistics</strong> <strong>Genius</strong> <strong>2011”</strong> <strong>have</strong> <strong>been</strong> found (p. 18)<br />

The 18 th Intermodal South America exhibition (p. 24)<br />

Introducing e-freight (p. 26)<br />

Who loves, doesn’t sleep (p. 28)<br />

THINKING AHEAD – MOVING FORWARD


FOREWORD<br />

2<br />

05<br />

06<br />

14<br />

29<br />

IMPRINT<br />

Publisher:<br />

<strong>Hellmann</strong> Worldwide Logistics<br />

GmbH & Co. KG<br />

Elbestrasse 1<br />

49090 Osnabrueck<br />

Germany<br />

Editorial Staff:<br />

Kirsten Willenborg<br />

Tel.: +49 541 605-1279, Fax: -451279<br />

E-Mail: kirsten.willenborg@de.hellmann.net<br />

Sandra Winter<br />

E-Mail: sandra.winter@de.hellmann.net<br />

Lectorate:<br />

Michael Claus, NWHQ Miami<br />

Graphic Design:<br />

Dajana Reichert, <strong>Hellmann</strong> Osnabrueck<br />

Paper:<br />

The illustration printing paper is PEF-<br />

Certified. It contains between 70 % to<br />

100 % certified chemical pulp.<br />

Appears:<br />

Three times a year, April / August / December<br />

Next Deadline:<br />

Please send your articles for the next issue to<br />

the editorial staff in Osnabrueck at the latest<br />

by November 01, 2012!<br />

CONTENT<br />

hellmann partner 02/12<br />

Foreword................................................................................................................................... 03<br />

Regulatory Compliance Training – US Branches ....................................................................... 04<br />

<strong>Hellmann</strong> utilizes train connections between Bremen and Hamburg<br />

to reduce CO ² emissions............................................................................................................ 05<br />

A sound mind in a healthy body................................................................................................ 06<br />

<strong>Hellmann</strong> UK announces partnership with Diehl Spedition....................................................... 09<br />

<strong>Hellmann</strong> announces the opening <strong>of</strong> a new branch at the Airport <strong>of</strong> Vilnius, Lithuania ............ 10<br />

<strong>Hellmann</strong> transports Bolting Rig to Guatemala......................................................................... 11<br />

Exciting variety within the HELIOS Program: Project boom in 2012.......................................... 12<br />

All HELIOS Modules: S<strong>of</strong>tware Upgrade.................................................................................... 13<br />

Politically relevant shipment order: UN transport vehicles for Syria ......................................... 14<br />

Corporate Social Responsibility................................................................................................. 16<br />

Customer Branch visit at <strong>Hellmann</strong> Columbus.......................................................................... 16<br />

<strong>Hellmann</strong> increases efficiency with the longliner....................................................................... 17<br />

The <strong>Winners</strong> <strong>of</strong> <strong>“Logistics</strong> <strong>Genius</strong> <strong>2011”</strong> <strong>have</strong> <strong>been</strong> found...................................................... 18<br />

Becoming better acquainted and sharing new opportunities in Europe…............................... 20<br />

Celebrating 60 years in the UK................................ ................................................................. 22<br />

<strong>Hellmann</strong> Leadership Training in AMCS ..................................................................................... 23<br />

<strong>Hellmann</strong> awarded “Most Improved Customs Broker” ............................................................. 23<br />

Royal Caribbean 2012 Supplier Conference............................................................................... 23<br />

The 18 th Intermodal South America exhibition......................................................................... 24<br />

Introducing e-freight................................................................................................................. 26<br />

Air Cargo Advanced Screening (ACAS)....................................................................................... 27<br />

Who loves, doesn’t sleep.............................................................................................................28<br />

Toyota Grand Prix <strong>of</strong> Long Beach............................................................................................... 30<br />

Disney´s Princess Half Marathon................................................................................ ................30<br />

Bring Your Child to Work Day..................................................................................................... 30<br />

<strong>Hellmann</strong> Miami gains shipment for State Department............................................................. 30<br />

Employer Branding..................................................................................................................... 31<br />

2012 West Regional Meeting.................................................................................................... 31<br />

<strong>Hellmann</strong> Costa Rica Service Center gives back........................................................................ 31<br />

<strong>Hellmann</strong> donates Locks Of Love............................................................................................... 31<br />

FOREWORD<br />

Dear Reader,<br />

Summer in the northern hemisphere is<br />

usually a more quiet time, and so the economic<br />

and political news are few, with the<br />

exception <strong>of</strong> the still looming problems in<br />

Europe and the hope, globally, that this will<br />

not lead to just another global recession. In<br />

the UK we celebrated wonderful and peaceful<br />

Olympic Games with a fantastic atmosphere<br />

all visitors enjoyed. Well, many <strong>of</strong><br />

you are also on vacation and we hope that<br />

you enjoyed them, that you could recharge<br />

your batteries and had some time for your<br />

families.<br />

But <strong>of</strong> course there is no stand-still in our<br />

company. We are about to open our own <strong>of</strong>fice<br />

in Tanzania, the 4 th ‘<strong>Hellmann</strong> country’<br />

on the African continent, after the previous<br />

owners sold us 100 percent <strong>of</strong> their shares.<br />

Tanzania is important, it is a major gateway<br />

into the landlocked countries <strong>of</strong> Central Africa<br />

and it will <strong>have</strong> a positive impact on<br />

our development there.<br />

The German economy is still growing, but<br />

many countries in Europe are struggling.<br />

Some <strong>of</strong> our <strong>of</strong>fices <strong>have</strong> to work hard to<br />

stay within budget and it will take a united<br />

effort <strong>of</strong> all <strong>of</strong> us to make ends meet. Nontraditional<br />

markets for us like Africa and<br />

also the Caspian region/Central Asia will<br />

play a major role in our future concept as<br />

many companies are investing there due to<br />

the abundance <strong>of</strong> oil and commodities. They<br />

are challenging markets but well worth for<br />

us to look closer into it.<br />

Jost <strong>Hellmann</strong> Klaus <strong>Hellmann</strong><br />

As you will read in this latest edition <strong>of</strong> our<br />

Magazine there are very interesting developments<br />

in Germany as well. We are not only<br />

talking the talk but also walking the walk. We<br />

actively support green logistics in utilizing the<br />

rail not only for our long hauls but also on<br />

short distances, like now from our LCL hub in<br />

Bremen to Hamburg for our global consolidation<br />

business. In doing so we save on fuel and<br />

also reduce the CO ² emission substantially,<br />

which is one <strong>of</strong> our declared goals. This is also<br />

true for the German Longliners, large trucks<br />

which some customers now use and which<br />

are still not accepted everywhere in Germany<br />

and Europe by the governments, but as you<br />

will read later, there are tremendous savings<br />

in fuel consumption, thus another benefit for<br />

the environment.<br />

You will read quite a number <strong>of</strong> interesting<br />

articles, as usual, in our Partner Magazine<br />

and we both encourage you to make use <strong>of</strong> it<br />

yourself. Write about interesting events, hobbies,<br />

happenings, and it does not need to be<br />

business related. This is a magazine from the<br />

<strong>Hellmann</strong> team for the <strong>Hellmann</strong> team and<br />

should continue to be interesting for everyone<br />

to read and enjoy.<br />

We are now well into the 2 nd half <strong>of</strong> 2012 and<br />

we need to increase all our efforts, work hand<br />

in hand to achieve our goals for this year. Let’s<br />

move forward with an extra effort and both<br />

<strong>of</strong> us and the entire management appreciates<br />

your dedication and commitment for our companies<br />

worldwide.<br />

We thank you and remain with best regards<br />

and wishes, <br />

partner 02/12


COUNTRY-REPORT<br />

4<br />

REGUlATORy COMplIANCE TRAINING – US bRANCHES<br />

Phyllis Dearborn, <strong>Hellmann</strong> Miami<br />

The <strong>Hellmann</strong> Boston, Massachusetts Brand with their Certificates<br />

Each year, the employees in the US<br />

branches receive one week <strong>of</strong> regulatory<br />

compliance training based on their<br />

tenure and responsibilities. For new employees<br />

hired since the training tour <strong>of</strong><br />

last year, there is classroom training for<br />

the following: Automated Export Systems,<br />

Transportation Security Administration<br />

Federal Maritime Commission and<br />

Denied Parties and Embargoed countries.<br />

The <strong>Hellmann</strong> San Francisco Brand with their Certificates<br />

For supervisors and managers, there is classroom<br />

training for export licensing requirements.<br />

For experienced export and domestic<br />

personnel there is a full day <strong>of</strong> shipment simulations.<br />

During this training, each person<br />

is given five sets <strong>of</strong> documents specific to<br />

their function <strong>of</strong> air or ocean. They then <strong>have</strong><br />

to process those shipments completely ensuring<br />

that all information on the documents is<br />

correct or corrected and that all regulatory<br />

compliance requirements are met. In addition,<br />

there is also a general training for all personnel<br />

on Incoterms 2010. At the end <strong>of</strong> the day,<br />

there is a full review <strong>of</strong> each shipment in<br />

detail including discussions on changes that<br />

should be made. <br />

HEllMANN UTIlIzES TRAIN CONNECTIONS bETWEEN bREMEN<br />

AND HAMbURG TO REDUCE CO ² EMISSIONS<br />

Max Siep, <strong>Hellmann</strong> Osnabrueck<br />

Reduction <strong>of</strong> CO ² emissions and optimization<br />

<strong>of</strong> transport chains – these are two<br />

goals that firms in the industry <strong>of</strong> logistics<br />

constantly strive to improve. To achieve<br />

these goals, <strong>Hellmann</strong> implemented<br />

a network termed “Rail Solutions”<br />

in 2004. The program is considered<br />

a great success since its inception<br />

in 2004. In May 2012, this process was<br />

developed further to transfer worldwide<br />

express cargo via rail transport from the<br />

<strong>Hellmann</strong> HUB in Bremen to the Port <strong>of</strong><br />

Hamburg.<br />

<strong>Hellmann</strong> operates this program in conjunction<br />

with its Bremen based partner, DCP, and<br />

has for a few weeks utilized the cargo railway<br />

system <strong>of</strong> the ACOS Group (also based<br />

in Bremen). With this comprehensive system,<br />

international groupage freight, whether<br />

sent from one <strong>of</strong> <strong>Hellmann</strong>’s various branch<br />

<strong>of</strong>fices located throughout Germany or de-<br />

livered daily from a customer via direct<br />

truck transport to DCP, is packed into <strong>Hellmann</strong><br />

containers designated for worldwide<br />

destinations and loaded directly onto the railway<br />

network. The packing division <strong>of</strong> DCP has<br />

a direct rail connection that conducts daily<br />

operations between Bremen and the Port<br />

<strong>of</strong> Hamburg. “For us, Green Logistics is not<br />

some form <strong>of</strong> lip service”, explains Karl Engelhard.<br />

“The new solution with our partner<br />

DCP clearly demonstrates how effectively we<br />

can reduce CO ² emissions by optimizing our<br />

transport chain. With this solution we expect<br />

to reduce annual CO ² emissions by approximately<br />

200 tons.”<br />

With the “Rail Solutions” product, <strong>Hellmann</strong><br />

connects Northern Germany’s centers<br />

with various destinations in Southern Germany<br />

by means <strong>of</strong> daily blocktrains. It is expected<br />

that with this system 240 truck trips will be<br />

replaced, saving approximately 36,000 liters<br />

<strong>of</strong> diesel fuel and nearly 86 tons <strong>of</strong> CO ² carbon<br />

emissions each day. In this comparison,<br />

the train emissions (which account for approximately<br />

20% <strong>of</strong> truck emissions) <strong>have</strong> <strong>been</strong><br />

taken into account. <br />

partner 02/12


COUNTRY-REPORT<br />

6<br />

A SOUND MIND IN A HEAlTHy bODy<br />

Michael Claus, <strong>Hellmann</strong> Miami<br />

Climb up to Zuikerbossie<br />

Although Winston Churchill once famously<br />

said ‘Sport is a Killer’, I beg to<br />

differentiate, and the fact he lived a long<br />

life has certainly to do more with his<br />

gene pool than the fact he did not do<br />

any sports …. Some <strong>of</strong> us in the <strong>Hellmann</strong><br />

world are pretty active, running<br />

marathons, doing Ironman’s, running<br />

cross peninsulas or countries and some<br />

<strong>of</strong> us enjoying bicycling racing for the<br />

fun <strong>of</strong> it.<br />

Every year the 2nd Sunday in March, Cape<br />

Town / South Africa is hosting the largest cycling<br />

event in the world, the Cape-Argus-Race<br />

with up to 35,000 (!) participants. This race<br />

has seen cycling greats like the Belgian superstar<br />

Eddy Merckx, the Spaniard Alberto Contador,<br />

the Italian Gilberto Simoni, the German<br />

Jan Ullrich and the US-Star Lance Armstrong,<br />

to name only a few in a long line, and lately<br />

the <strong>Hellmann</strong> colors show <strong>of</strong>f proudly for the<br />

race as well.<br />

For Team South Africa’s own Juan Enslin this is<br />

a ‘must-do’ event since many years. For Klaus<br />

Hrazdira from HPL, René Baumann from Team<br />

ATS-<strong>Hellmann</strong> Switzerland and myself this<br />

was the first time and we were accompanied<br />

by my Buddy Nickel Gösecke, a Realtor from<br />

Miami/Hamburg.<br />

The race is started right around sunrise at<br />

the Cape Town waterfront and despite the<br />

many racers, it is so excellently organized,<br />

there is no pushing, shoving, rushing or what<br />

Juan Argus<br />

<strong>have</strong> you, very relaxed, very pr<strong>of</strong>essional. Great<br />

job by the organizers. The distance is 110 kms<br />

and the route follows the Indian Ocean to<br />

almost the Cape <strong>of</strong> Good Hope, then crosses<br />

the Peninsular and down (and later up) the<br />

Atlantic ocean side. Stunning vistas, cheering<br />

folks over the entire distance and we all got<br />

the idea how the Tour de France must be for<br />

those super pr<strong>of</strong>essionals.<br />

Of course, for Nickel and I from the flatlands<br />

<strong>of</strong> Hamburg and Miami, the hilly peninsula<br />

had its challenges, climbs like up Chapman’s<br />

Peak or Zuikerbossie right out <strong>of</strong> Hout Bay<br />

were tough. But, after every climb there is a<br />

Bildunterschrift<br />

Juan Argus F. l.: Nickel Gösecke, Michael Claus and Klaus Hrazdira at the finish line<br />

Climb up to Chapman's Peak<br />

long and nice descent where we could catch<br />

our breath again, tell our burning legs to ‘shut<br />

up’ and think about the well-earned and deserved<br />

beers at the finish line.<br />

Some older sports/cycle enthusiasts may<br />

remember ‘The Look’, the famous ‘look’<br />

Lance Armstrong gave to Jan Ullrich during<br />

one <strong>of</strong> the Tour de France, checking him out<br />

and then getting out <strong>of</strong> the saddle and accelerate<br />

forcefully, and Jan could not follow<br />

and consequently lost the Tour. Well I know<br />

how Jan Ullrich must <strong>have</strong> felt, because this<br />

is what Klaus Hrazdira did to me, checking<br />

me out, whether there is something left in the<br />

tank going up Chapman’s Peak, and I had to<br />

let him go as well. These guys training every<br />

day in the mountains, how can I possibly get<br />

to that level <strong>of</strong> climbing, when living in the<br />

flatlands?<br />

The temperatures peaked at 41°C (106 F),<br />

but the medical support for those in trouble<br />

was phantastic. Service stations every 10-15<br />

miles with drinks and energy bars to load up<br />

on those carbs, massage beds for those who<br />

needed it, everything well thought through.<br />

This was truly the greatest sports event I<br />

ever participated in, and my fellow colleagues<br />

agreed 100%. We did it in slightly more than<br />

partner 02/12


COUNTRY-REPORT<br />

8<br />

4 hours, Juan in less than 3 (!), we never saw<br />

him … and the goal for next time will be less<br />

than 4 hours. Juan? Guess we will still not see<br />

him as he is speeding away …<br />

There are a number <strong>of</strong> candidates who<br />

consider joining next time and I herewith ask<br />

them to get going, start training, don’t give<br />

up, join us.<br />

Since at the exact same time <strong>of</strong> the 2013 Cape<br />

Argus Race we will <strong>have</strong> the 2013 Worldwide<br />

Meeting in Istanbul, I am afraid we will therefore<br />

not be able to come to Istanbul…<br />

Just kidding, but we prepare for the 2014<br />

Cape-Argus and many more to come. I talked<br />

to the oldest participant after the race, 94<br />

(ninety-four) years <strong>of</strong> age. He finished in unbelievable<br />

5 ½ hours, wow. Hats up, that man<br />

got my respect. No excuses for us, get going.<br />

We should do this more <strong>of</strong>ten, in other<br />

parts <strong>of</strong> the world as well, and we can use<br />

the Worldwide Circular to distribute the ideas,<br />

running, cycling (mountain or road), triathlons/<br />

ironmans all in the <strong>Hellmann</strong> colors, true to our<br />

slogan ‘the young company since 1871’.<br />

One final thought and wish: Shortly after the<br />

race our cycle buddy René Baumann got diagnosed<br />

with cancer. I understand he is doing a<br />

lot better now and that the treatment works.<br />

Here is hoping René will be back in good<br />

health and shape very soon, and we can call<br />

him René ‘Lance’ Baumann in the next race.<br />

<br />

Get well soon, René Baumann<br />

HEllMANN UK ANNOUNCES pARTNERSHIp WITH<br />

DIEHl SpEDITION<br />

Matthew Marriott, <strong>Hellmann</strong> Lichfield<br />

<strong>Hellmann</strong> UK has announced a new<br />

partnership with Diehl Spedition in<br />

Stuttgart. The partnership, which will<br />

commence on June 01, 2012 will see<br />

<strong>Hellmann</strong> UK’s operation for European<br />

Land services working with Diehl Spedition<br />

on distribution on a cross continental<br />

level.<br />

The new cooperation means that both companies<br />

will operate a daily groupage system<br />

between the <strong>Hellmann</strong> UK hub operations in<br />

Lichfield and Basildon to Stuttgart and back<br />

based on express trailers, allowing <strong>Hellmann</strong><br />

to continue its development <strong>of</strong> the German<br />

market with key System Alliance Europe<br />

members. Diehl Spedition, which recently<br />

joined the Gebrüder Weiss Family, will <strong>have</strong><br />

the key benefit <strong>of</strong> the complete Star Service<br />

structure. The Star Service structure is a newly<br />

launched <strong>Hellmann</strong> service <strong>of</strong>fering that<br />

provides customers with special transit time<br />

options. Within the partnership with Diehl<br />

Spedition, both companies will be able to<br />

<strong>of</strong>fer 48 hour door-to-door services with key<br />

features including pre 10am deliveries and<br />

allocated time slots.<br />

The daily system that <strong>Hellmann</strong> UK will<br />

run with Diehl will compliment our current<br />

structure and enhance the service and<br />

growth potential for the German market.<br />

Diehl Spedition is a well respected organisation<br />

and therefore the opportunity for both<br />

businesses to prosper is excellent. Dieter Alber,<br />

a member <strong>of</strong> the management board <strong>of</strong><br />

Diehl Spedition, also comments that he sees<br />

great potential in developing the market further<br />

with <strong>Hellmann</strong> UK due to the 1st class<br />

quality <strong>of</strong> both companies which will cement<br />

the market leading position <strong>of</strong> Diehl in the<br />

Stuttgart market. <br />

partner 02/12


COUNTRY-REPORT<br />

10<br />

HEllMANN ANNOUNCES THE OpENING OF A NEW<br />

bRANCH AT THE AIRpORT OF VIlNIUS, lITHUANIA<br />

Patrick Nathe and Michael Mihm, <strong>Hellmann</strong> East Europe Maintal<br />

In July 2012, <strong>Hellmann</strong> announced the<br />

opening <strong>of</strong> a new branch at the airport <strong>of</strong><br />

Vilnius in Lithuania. <strong>Hellmann</strong> has <strong>been</strong><br />

operating in Lithuania since 2007. Due to<br />

the rapid growth and development during<br />

the previous 5-year period, the expansion<br />

became a necessity as storage and aircraft<br />

activity reached peak capacities. However,<br />

with this new expansion, all employees<br />

in Vilnius <strong>have</strong> now <strong>been</strong> granted<br />

with 2,500 m² <strong>of</strong> space, with options<br />

<strong>of</strong> 10,000 m² <strong>of</strong> storage and 600 m²<br />

<strong>of</strong> available <strong>of</strong>fice space.<br />

<strong>Hellmann</strong> currently has 33 active employees<br />

in Vilnius, 12 in Kaunas and two in Klaipeda,<br />

in 2011 they reported a turnover <strong>of</strong> 9.5<br />

million Euros. In addition to its acquisition <strong>of</strong><br />

additional real estate, <strong>Hellmann</strong> is also expanding<br />

its product portfolio in the region to<br />

include rail transport and 3PL services alongside<br />

its standard road, air and sea freight<br />

services. It is estimated that up to 3,000<br />

packages are shipped monthly with regular line<br />

The new branch in Vilnius shines in new splendour<br />

services throughout Europe and are cleared for<br />

worldwide export with <strong>Hellmann</strong>’s sea and air<br />

network.<br />

The development <strong>of</strong> the past few years has<br />

<strong>been</strong> very positive. In the past year alone,<br />

we <strong>have</strong> had an increase <strong>of</strong> 200% in our sea<br />

freight operations and transit to Russia has<br />

also grown. Our target for 2012 is continuous<br />

growth at a minimum <strong>of</strong> 30% with the new<br />

location and with air freight in particular. <br />

HEllMANN TRANSpORTS bOlTING RIG TO GUATEMAlA<br />

Christopher Haase, Transmodal Guatemala<br />

Using a combination <strong>of</strong> RO/RO (roll on<br />

– roll <strong>of</strong>) carriers, <strong>Hellmann</strong> successfully<br />

transported an Atlas Copco bolting rig<br />

from Wallhamn, Sweden to Santo Tomás<br />

de Castilla, Guatemala, with transshipment<br />

at Livorno, Italy.<br />

Atlas Copco is supplying several mines in<br />

Guatemala with specialized machinery, parts<br />

and equipment and <strong>Hellmann</strong> has <strong>been</strong> providing<br />

most <strong>of</strong> the logistics services for these.<br />

Cargoes originate mainly from Sweden, Atlas<br />

Copco’s headquarters, with additional volumes<br />

from South Africa and Belgium, among other<br />

countries. The successfully executed shipment<br />

<strong>of</strong> this bolting rig is the result <strong>of</strong> the combined<br />

pr<strong>of</strong>essional efforts <strong>of</strong> Transmodal, S.A. in Guatemala,<br />

Greencarrier AB in Sweden and <strong>Hellmann</strong><br />

in Italy. <br />

partner 02/12


COUNTRY-REPORT<br />

12<br />

ExCITING VARIETy WITHIN THE HElIOS pROGRAM:<br />

pROjECT bOOM IN 2012<br />

Britta Kemper, <strong>Hellmann</strong> Osnabrueck<br />

For four years we <strong>have</strong> <strong>been</strong> live with<br />

HELIOS, and up until this point we <strong>have</strong><br />

never <strong>been</strong> so busy working on so many<br />

modules at the same time. At the moment<br />

our HELIOS Team is supporting 10<br />

projects in total, which involves planning,<br />

preparation and on-going support…<br />

The Worldwide “Classics“<br />

At this stage, we are experienced with our<br />

“classic modules” (Customer Relationship<br />

Management, Master Data Management,<br />

Human Resources and Self Service) and as a<br />

result we are able to bring new countries on<br />

board quite quickly, provided <strong>of</strong> course that<br />

the countries <strong>have</strong> made sufficient preparation,<br />

in terms <strong>of</strong> data cleansing within the<br />

legacy systems and laying the groundwork<br />

for new roles and responsibilities.<br />

The roll-out <strong>of</strong> our Customer Relationship<br />

Management is almost complete in all <strong>Hellmann</strong><br />

countries with an existing sales structure,<br />

and is at a much more advanced stage<br />

than the roll-out <strong>of</strong> other modules. Besides<br />

roll-out and support <strong>of</strong> the five modules, with<br />

which at least one country is working, many<br />

other different projects were started simultaneously…<br />

The „New Ones“ in the pipeline: Focus<br />

Germany<br />

In order to manage our land transport, we<br />

<strong>have</strong> found a solution for our future <strong>Hellmann</strong><br />

Transport Management System (HTM). This<br />

means that the project will now really start to<br />

gather momentum and we can make preparation<br />

for the pilot branch Crivitz.<br />

By implementing the Purchasing module,<br />

our internal order process will be a lot<br />

easier. We will create and maintain our<br />

purchase orders ourselves and, we will be<br />

able to track them in the system until the<br />

desired product (e.g. mobile phone, notebook,…)<br />

is delivered. The Travel Expense<br />

module is also coming up soon. This tool<br />

will help us to process our travel expense<br />

account easier and much faster. We are<br />

moving from a paper-based workflow to an<br />

automatic solution, therefore saving time,<br />

Module Specific Adaptations<br />

effort and enabling quicker repayment to<br />

the employee.<br />

Besides maintaining personal master<br />

data, the upstream recruitment process<br />

will be included in the integrated HELIOS<br />

system soon. In the future, we will be able<br />

to create and manage the whole process<br />

within this new HELIOS module - from the<br />

vacancy request, application arrival and selection<br />

process <strong>of</strong> internal and external applicants<br />

(e.g. interviews) to the recruitment.<br />

Within our Customer Excellence project we<br />

are moving forward as well. Main target<br />

is to gather our customer contacts across<br />

all entry channels and contact points (e.g.<br />

telephone, email,…) within the Customer<br />

Service. Therefore, two pilot branches <strong>have</strong><br />

<strong>been</strong> nominated (Bremen and Osnabrueck)<br />

and initial information events and process<br />

analyses are planned soon.<br />

You will hear from us regarding the implementation<br />

<strong>of</strong> the new modules in Germany. If<br />

All HElIOS MODUlES: SOFTWARE UpGRADE<br />

Verena Marks, <strong>Hellmann</strong> Osnabrueck<br />

As you might <strong>have</strong> already noticed, we<br />

<strong>have</strong> updated our HELIOS system in order<br />

to provide you with a more stable system<br />

as well as enhanced functionality. Therefore,<br />

we are working with the new system<br />

version since the end <strong>of</strong> July 2012.<br />

You find major modifications within the<br />

overall navigation, which carry different<br />

advantages for you.<br />

First <strong>of</strong> all the overview <strong>of</strong> your assigned responsibilities<br />

has become more concise by changing<br />

the flat work list to a hierarchic structure.<br />

Secondly, if you <strong>have</strong> set up certain favorites<br />

on the HELIOS homepage, you are now able<br />

to switch between your “Favorites” directly.<br />

Before the upgrade, this was only possible by<br />

navigating via the home button.<br />

Beyond these overall adjustments <strong>of</strong> the navigation<br />

you also find specific adaptions within<br />

each module (Picture on top).<br />

For further information about the update and<br />

the effects for the module(s) you are working<br />

with, check our HELIOS Wiki for updated training<br />

material. Just navigate through the legend<br />

on the left side and click on the respective mo-<br />

you want to get more information right now,<br />

please visit our HELIOS Wiki: http://wiki.hellmann.net/helios_enduser<br />

or send us a message<br />

to: helios-feedback@hellmann.net.<br />

Best regards, Your HELIOS Team <br />

dule to get access to the current training material.<br />

Also, feel free to contact your local key user.<br />

http://wiki.hellmann.net/helios_enduser/doku.<br />

php?id=comm:keyuser <br />

partner 02/12


FOCUS<br />

14<br />

pOlITICAlly RElEVANT SHIpMENT ORDER: UN<br />

TRANSpORT VEHIClES FOR SyRIA<br />

Markus Lingohr, <strong>Hellmann</strong> Dusseldorf<br />

At the beginning <strong>of</strong> May our long-term,<br />

Berlin based partner in air freight “Flying<br />

Wheels” was given contract with very<br />

unique terms that put it in the middle<br />

<strong>of</strong> a political predicament. The contract<br />

was for the transportation <strong>of</strong> 25 armored<br />

Toyota Land Cruisers from Leipzig to the<br />

Syrian capital <strong>of</strong> Damascus. The SUV’s<br />

would then be utilized by United Nations<br />

(UN) soldiers and staff for the planned observing<br />

mission in the war-torn country.<br />

As in most cases <strong>of</strong> air freight, time was both<br />

the deciding and challenging factor. The contract<br />

was presented to Flying Wheels on 8th<br />

May, the decision on whether or not to accept<br />

the contract would <strong>have</strong> to be made by May<br />

11, 2012 and in accordance with the specifications<br />

outlined by UN headquarters in New<br />

York, the SUV’s must arrive in Damascus by<br />

the following day on May 12, 2012.<br />

“We immediately worked feverishly to<br />

purchase suitable cargo aircraft", explained<br />

Managing Director Rainer Landgraf.” At ACS<br />

Air Charter Service in Frankfurt, we finally<br />

found a solution." Two Airbus A300F and<br />

a McDonnell Douglas MD11 were commissioned<br />

for the assignment.<br />

Of course even with the acquisition <strong>of</strong> the<br />

necessary aircraft, there was still much to do.<br />

As is <strong>of</strong>ten the case with aircraft, it is necessary<br />

to acquire certain landing permits and in<br />

situations in which there is a crisis occurring<br />

this can be quite difficult, and Syria presented<br />

no exception. Despite the support and backing<br />

<strong>of</strong> the UN, permission to land was not<br />

granted in either Leipzig or Damascus until<br />

the last minute.<br />

On May 11, 2012, the two Airbus planes<br />

were loaded at the Leipzig airport. The transport<br />

utility vehicles were loaded into the cargo<br />

room <strong>of</strong> each aircraft in groups <strong>of</strong> 6, with<br />

each vehicle weighing 5.3 tons, the combined<br />

weight came up to about 31.8 tons per plane.<br />

The next challenge Flying Wheels was faced<br />

with, was during the loading <strong>of</strong> the third<br />

airplane. The plane in question, an MD11<br />

from Nairobi, finally arrived in Leipzig after<br />

a 4 hour delay.<br />

Our colleagues at <strong>Hellmann</strong> Damascus<br />

were kept informed about the status <strong>of</strong> the<br />

loading process in Leipzig and were able to<br />

make preparations for the <strong>of</strong>floading process<br />

in Damascus in an effort to make up<br />

for the delay.<br />

On Saturday morning, May 12, 2012, the<br />

final Airbus landed at Damascus, and the<br />

second arrived shortly thereafter at noon.<br />

The last plane, the MD11 landed at 6 PM<br />

and the last vehicle was delivered at exactly<br />

11:45 that evening, thus fulfilling the UN’s<br />

contractual requirements: that all the vehicles<br />

are to be delivered by May 12, 2012.<br />

Congratulations on the perfect delivery!<br />

“Our thanks also go out to our colleagues at<br />

<strong>Hellmann</strong> Damascus, the loading crew Port-<br />

ground in Leipzig, the chartering firm ACS in<br />

Frankfurt and the truck drivers who brought<br />

the armored vehicles to Leipzig”, said Rainer<br />

Landgraf on behalf <strong>of</strong> Flying Wheels. “All<br />

parties <strong>have</strong> worked with the precision <strong>of</strong> a<br />

Swiss timepiece in ensuring the success <strong>of</strong> the<br />

completion <strong>of</strong> the contract. Many thanks!” <br />

Bildunterschrift<br />

partner 02/12


COUNTRY-REPORT<br />

16<br />

CORpORATE SOCIAl RESpONSIbIlITy<br />

Ken Finneran, <strong>Hellmann</strong> Miami<br />

On April 20, 2012, <strong>Hellmann</strong> hosted nearly<br />

80 visitors, who had gathered in our training<br />

room for networking and to hear information<br />

about the Ultimate Life Entrepreneurship<br />

Camp. ULEC is a business camp led in partnership<br />

with the Casimiro Global Foundation<br />

for youth ages 13-20 highlighting entrepre-<br />

neurship, leadership, and social responsibility,<br />

which were hosted at our facility from<br />

July 16-20, 2012. <strong>Hellmann</strong> has hosted and<br />

sponsored this fantastic initiative the past<br />

two years, thereby benefitting over 75 young<br />

entrepreneurs. Because the principles and<br />

mindsets taught in the ULEC are so closely<br />

CUSTOMER bRANCH VISIT AT HEllMANN COlUMbUS<br />

Steven Dullaghan, <strong>Hellmann</strong> Columbus<br />

Cintas received a tour <strong>of</strong> the Columbus<br />

branch <strong>of</strong>fice and the warehouse facility that<br />

was opened for Cintas in September 2011. At<br />

their request, Ryan Murvine (Warehouse Supervisor)<br />

demonstrated loading and unloading<br />

trailers in the warehouse. He also walked<br />

them through the different types <strong>of</strong> load bars<br />

and equipment. After a lunch on the grill, the<br />

Cintas crew was <strong>of</strong>f to a presentation by<br />

Paul Goldsbrough (Hong Kong Sales at <strong>Hellmann</strong><br />

Asia). To end their trip, Cintas received<br />

a hands-on tour <strong>of</strong> the Hong Kong charters<br />

by Sandy Spence <strong>of</strong> Kalitta. Nothing was <strong>of</strong>f<br />

limits, they were able to speak with the charter<br />

crew and sit in the cockpit. <br />

aligned to our DNA, <strong>Hellmann</strong> also <strong>of</strong>fers<br />

partial scholarships to relatives <strong>of</strong> our employees,<br />

who wish to attend this life-changing<br />

event. <br />

Picture: Master Trainer for the ULEC, Juan Casimiro,<br />

getting the crowd excited at <strong>Hellmann</strong><br />

Group Picture from left: Andrea Huang (Advanced<br />

Management Partner, Cintas), Glynn<br />

Meeks (Global Logistics Specialist, Cintas),<br />

Joni Hathaway (BDE <strong>Hellmann</strong>, Columbus),<br />

Sandy Spence (Kalitta), Alex Pancorvoa (Global<br />

Logistics Manager, Cintas) and Michann<br />

Brown (Import/Export Specialist, Cintas)<br />

HEllMANN INCREASES EFFICIENCy WITH THE lONGlINER<br />

Hendrik Jansen, <strong>Hellmann</strong> Osnabrueck<br />

After a long period <strong>of</strong> planning and approval<br />

procedures, <strong>Hellmann</strong> successfully<br />

started using the long truck since<br />

June 12, 2012. The nearly 20 kms distance<br />

between our customer Duni, located<br />

in Bramsche, and the company's<br />

head <strong>of</strong>fice in Osnabrueck will be covered<br />

by two longliners instead <strong>of</strong> the<br />

three long stretchers which <strong>have</strong> <strong>been</strong><br />

driving on that route. At that time, 15<br />

runs were needed in order to move the<br />

pallets which are distributed via the<br />

<strong>Hellmann</strong> transshipment hall. By using<br />

the longliner, the number <strong>of</strong> runs needed<br />

to pick-up the table covers and<br />

napkins could be rescued to 10. Due<br />

to the permitted weight <strong>of</strong> 44 tons and<br />

the maximum length <strong>of</strong> 25.25 meters,<br />

the logistic operational sequence is optimized<br />

and the environmental pollution<br />

is minimized.<br />

After a tough process, we <strong>have</strong> managed to<br />

be more efficient for our customers and to<br />

relieve the road transport altogether. The recent<br />

field test in the extension <strong>of</strong> the route<br />

network shows that we are on the right track<br />

and that we will continue to utilize the saving<br />

potentials for our customer's sake and in<br />

order to preserve the environment.<br />

In 2006, <strong>Hellmann</strong> has already taken<br />

part in a longliner test which was orga-<br />

nized by the Lower Saxony. Back then,<br />

the vehicle covered over 130,000 kilometers.<br />

Aside from the CO ² emissions, also the Diesel<br />

consumption could be reduced up to 21,000<br />

liters. <br />

partner 02/12


FOCUS<br />

18<br />

THE WINNERS OF “lOGISTICS GENIUS <strong>2011”</strong> HAVE bEEN FOUND<br />

Vreni Mummenh<strong>of</strong>f, <strong>Hellmann</strong> Osnabrueck<br />

Over a year ago, <strong>Hellmann</strong> launched the<br />

search for the <strong>“Logistics</strong> <strong>Genius</strong> <strong>2011”</strong>.<br />

The contest gives primary pupils the opportunity<br />

to explore the world <strong>of</strong> logistics.<br />

These children were asked to present<br />

their ideas by sending in projects, art,<br />

concepts or by recording short videos.<br />

Klaus <strong>Hellmann</strong> said about the contest: “Our<br />

children grow up in a society in which everything<br />

is available: the fresh milk for breakfast, the<br />

magazines in the shop, or the bus which takes<br />

them safely to school everyday. How could we<br />

help children realize the extensive logistical processes<br />

which are involved every day?<br />

With this contest we would like to clarify<br />

how fun and exciting logistics is, because<br />

whether they are aware <strong>of</strong> it or not, they subconsciously<br />

solve logistical challenges in their<br />

daily lives. No sooner said than done: nearly<br />

6,000 elementary schools in Germany <strong>have</strong><br />

<strong>been</strong> informed about our contest. The children<br />

could participate with their class, alone or in<br />

small groups up to three members.<br />

A jury was selected to examine and evaluate<br />

the projects. The jury included Klaus <strong>Hellmann</strong>,<br />

Pr<strong>of</strong>. Gerhard Lohmeier (our Environmental Officer),<br />

Stephan Wessolek (Chief Editor <strong>of</strong> “spielen<br />

und lernen”), Björn Helmke (Chief Editor <strong>of</strong><br />

DVZ), Pr<strong>of</strong>. Kai H<strong>of</strong>fmann (Manager <strong>of</strong> the Logistics<br />

School <strong>of</strong> the European Fernhochschule<br />

Hamburg), Pr<strong>of</strong>. Wolfgang Bode (Hochschule<br />

Osnabrück, and Head <strong>of</strong> the Institute <strong>of</strong> Traffic<br />

and Logistics, LOGIS.NET), and Christoph Biemann<br />

(Editor “Sendung mit der Maus”). The<br />

winning team won a 10,000 euro voucher for<br />

computer equipment and the single winner received<br />

a family weekend at Disneyland®. The<br />

winners were awarded during the presentation<br />

ceremony at “Speicher III” in Osnabrueck.<br />

The <strong>Winners</strong><br />

At the ceremony, the winners were announced.<br />

The winners in the category small<br />

groups are Pascal Heptner (10), Philipp Hollenberg<br />

(9) and Mariano Machado (9) with<br />

their idea for an online shop for second-hand<br />

children clothes. Hannes Neupauer (11) won<br />

second place with his self-built document<br />

transportation robot that he built to save<br />

the school secretary the trouble <strong>of</strong> having to<br />

move documents to the staff room. The third<br />

place was shared by two winners: Pia Hinrichs<br />

(9) and Lukas-Fabian Zange (8).<br />

In the group evaluations, the students <strong>of</strong><br />

class 3c from the Diesterwegschule took the<br />

first prize. They developed a vehicle they called<br />

“Foxmobil”, a solar powered module <strong>of</strong><br />

transportation that could adapt its size, depending<br />

on the number <strong>of</strong> passengers. Close<br />

runner-up was class 3b from the Grundschule<br />

Duesseldorfer Straße in Bremen with their<br />

project “Die Giraffen backen Apfelkuchen”<br />

(The giraffes bake apple-pie). The third place<br />

was split between class 2a from Grundschule<br />

Gesmold and class 4 <strong>of</strong> the Grundschule Proesen.<br />

Unfortunately, due to the distance, the<br />

class was not able to attend the award ceremony.<br />

However, the students still received<br />

their award as our colleague from Leipzig,<br />

Gunter Marienfeld, visited them in person.<br />

The <strong>“Logistics</strong> <strong>Genius</strong> <strong>2011”</strong> was a great<br />

success. “Many ideas which simplify our daily<br />

lives today, seemed to be impossible for<br />

a long time and today they are indispensable.”,<br />

Klaus <strong>Hellmann</strong> clarified. “The world<br />

<strong>of</strong> logistics benefits from the input <strong>of</strong> younger<br />

generations and the children <strong>have</strong> shown<br />

how innovative processes and procedures<br />

can be developed with new perspectives.<br />

Young people change the world.”<br />

After all, one thing is for sure: The project<br />

”Logistics <strong>Genius</strong>” will continue in 2012. <br />

The happy trio won a weekend at Disneyland ® Paris<br />

Klaus <strong>Hellmann</strong> and the proud winners <strong>of</strong> the Diesterwegschule Osnabrueck<br />

The happy runner-up from Bremen<br />

The kids enjoying the action <strong>of</strong> "Ice-Ali"<br />

Christoph Biemann signing autographs<br />

Lukas won third place<br />

Happy Pia also won the third prize<br />

partner 02/12


COUNTRY-REPORT<br />

20<br />

bECOMING bETTER ACqUAINTED AND SHARING NEW<br />

OppORTUNITIES IN EUROpE…<br />

Eberhard Scholz, <strong>Hellmann</strong> Osnabrueck<br />

This is a goal we <strong>have</strong> set ourselves together<br />

with our longtime European<br />

partners in land transport. In order to<br />

succeed, we <strong>have</strong> organized workshops<br />

in which representatives from various<br />

operating departments are involved. One<br />

goal <strong>of</strong> these workshops is to foster and<br />

develop personal relationships between<br />

the employees <strong>of</strong> the partner branches.<br />

Everyone should know who their<br />

colleagues “on the other side” are, how<br />

they work, and how it may be possible<br />

to bypass the obstacles normally associated<br />

with working partnerships.<br />

Other discussion points include:<br />

Cost optimization<br />

Improvement <strong>of</strong> services<br />

Transit time stabilization<br />

Customer satisfaction<br />

In November 2011, employees from eight <strong>of</strong><br />

our branches <strong>have</strong> met with Gebrüder Weiss<br />

employees in Munich. Representatives from<br />

all Austrian Gebrüder Weiss branches which<br />

cooperate with <strong>Hellmann</strong> <strong>have</strong> attended the<br />

meeting.<br />

In the evening prior to the meeting, the<br />

participants were able to socialize on a more<br />

personal level allowing all participants to con-<br />

centrate on the functional contents the next<br />

day. Some remaining open topics <strong>have</strong> <strong>been</strong><br />

discussed in March 2012 during a second<br />

workshop which took place in Vienna.<br />

On March 16, 2012, a meeting with our<br />

partner Heppner in Strasbourg was held.<br />

Heppner sent representatives from 10<br />

branch <strong>of</strong>fices, while <strong>Hellmann</strong> employees<br />

from six branches participated.<br />

In the various working groups, opportunities<br />

in each <strong>of</strong> the mentioned discussion<br />

fields were listed and brought into a plan<br />

<strong>of</strong> approach. Some decisions were implemented<br />

with immediate effect, others<br />

according to a schedule. A few other projects<br />

will be handled within smaller groups.<br />

All remaining topics will be covered during<br />

a workshop in Osnabrueck, planned to be<br />

held in October 2012.<br />

The meeting that Heppner had arranged<br />

in Strasbourg was very well organized. The<br />

meeting, which set no timely constraints<br />

to creativity and promoted the input <strong>of</strong><br />

new ideas, has led to a slight delay <strong>of</strong> the<br />

planned dinner event set to take place at<br />

a restaurant specializing in cultural cuisine,<br />

which included delicacies such as the famous<br />

Alsatian Flammkuchen.<br />

We <strong>have</strong> also had the opportunity to exchange<br />

ideas with Essers, our Belgian partner.<br />

On November 11, 2011 our counterparts<br />

from Essers joined us in Osnabrueck where<br />

they were able to share experiences regarding<br />

cargo handling, fleet management and<br />

controlling. At the end <strong>of</strong> the visit, Essers returned<br />

the favor by inviting their <strong>Hellmann</strong><br />

counterparts to visit their facility in Genk/<br />

Belgium on February 29, 2012 in order to<br />

demonstrate how their own organization is<br />

managed.<br />

As a result <strong>of</strong> the meeting, a second HUB<br />

in West Belgium has <strong>been</strong> established. Since<br />

April 1, 2012, the Osnabrueck branch has begun<br />

its initial phase with a second HUB in Ternat,<br />

with the other <strong>Hellmann</strong> <strong>of</strong>fices following<br />

on June 1, 2012.<br />

One thing remains certain: each <strong>of</strong> these<br />

meetings has effectively improved cooperation<br />

between employees who work together. The<br />

communication through un<strong>of</strong>ficial channels<br />

seems to be effective as everyone is looking after<br />

each other’s needs – a positive outcome from<br />

which the customers will surely benefit. <br />

partner 02/12


COUNTRY-REPORT<br />

22<br />

CElEbRATING 60 yEARS IN THE UK<br />

Matthew Marriott, <strong>Hellmann</strong> Lichfield<br />

It’s not <strong>of</strong>ten that a nation is lucky<br />

enough to celebrate its monarch<br />

reigning for sixty years but, here in the<br />

UK, that’s exactly what happened over<br />

a double bank holiday weekend in June.<br />

With river pageants, concerts, and street<br />

parties galore, the country was unified<br />

through its celebrations. To be honest<br />

the British don’t need much <strong>of</strong> an excuse<br />

to <strong>have</strong> a party and believe me we had<br />

a BIG party!<br />

London was at bursting point with tens <strong>of</strong><br />

thousands <strong>of</strong> people lining up to watch the<br />

Thames River Pageant, while 14.7 million Brits<br />

tuned in to watch the Diamond Jubilee concert.<br />

However, while everyone was enjoying<br />

the four day long extended weekend, <strong>Hellmann</strong><br />

European Operations opened up on the<br />

bank holiday Tuesday to make sure we continued<br />

distribution operations.<br />

Celebrating and still maintaining operations<br />

was no mean feat but, with some serious<br />

forward planning, it all ran like clockwork.<br />

Just as well considering <strong>Hellmann</strong> UK saw a<br />

30% increase in volume on the Wednesday<br />

morning which continued through to Friday.<br />

So, just how did we do it? Well, we opened<br />

our three European hubs in Bradford, Lichfield<br />

and Basildon on the bank holiday Tuesday<br />

from 8am until 4pm so we were still set up to<br />

receive shipments from partners. This meant<br />

that all continental trailers arriving in the<br />

UK could be unloaded and trunked across the<br />

network for delivery on Wednesday.<br />

We also operated a complete truck network<br />

on the Tuesday evening, which made sure we<br />

delivered a day quicker than our competitors’<br />

transit times and removed the chance <strong>of</strong> bottlenecks<br />

in the distribution lines. And finally,<br />

we pre-organised an increase in the number<br />

<strong>of</strong> domestic vehicles to make sure we had<br />

plenty <strong>of</strong> capacity across the UK.<br />

Sounds simple, doesn’t it? I can safely say<br />

that an extraordinary amount <strong>of</strong> forward<br />

planning went into that weekend – and not<br />

only from Buckingham Palace’s side! Without<br />

it, <strong>Hellmann</strong> UK would <strong>have</strong> had considerable<br />

distribution delays like many <strong>of</strong> our rivals<br />

but, thanks to all the management and staff<br />

involved, we were able to manage a challenging<br />

period. <br />

Jodi Raphael's (Regional Sales Manager) son<br />

also dressed for the occasion<br />

HEllMANN lEADERSHIp<br />

TRAINING IN AMCS<br />

Ken Finneran, <strong>Hellmann</strong> Miami<br />

Kenneth A. Finneran (Chief People Officer - Americas) and Johana<br />

Bohorquez (Regional HR Generalist) <strong>have</strong> led the <strong>Hellmann</strong> Leader<br />

training sessions for country management teams as<br />

well as Emerging Leader 1 & 2 sessions for Branch Managers,<br />

managerial and supervisory staff in branches<br />

throughout the AMCS organization. The highly interactive,<br />

informative, and action-oriented sessions<br />

were well received by all participants<br />

in the USA and Latin America. <br />

Johana Bohorquez leading<br />

brand training in Latin America<br />

HEllMANN AWARDED “MOST<br />

IMpROVED CUSTOMS bROKER”<br />

Mark M. Sola, <strong>Hellmann</strong> Miami<br />

F. l.: Barry Baxter, Greg Davis, Mark M. Sola, Sandra Jaramillo,<br />

Alicia Aguado, Andrea Goldstein, Brent Demery and Kenny Rush<br />

<strong>Hellmann</strong> was awarded the "Most Improved Broker" award for<br />

2011 at Walmart's Annual Broker Conference. <strong>Hellmann</strong> was<br />

able to achieve a double-digit improvement in its score over last<br />

year, a feat which Walmart was quick to note is very difficult to<br />

achieve! We increased our overall score 14.50 percent; the next<br />

highest score was an overall improvement <strong>of</strong> 6.50 percent. Based<br />

on our outstanding results Walmart has also decided to raise<br />

the bar for all brokers beginning with this year's new scorecard.<br />

The entire <strong>Hellmann</strong> Perishable Logistics and Miami Walmart<br />

team has <strong>of</strong>fered the continuous support<br />

and dedication required in order<br />

to bring these results to fruition. This<br />

team includes Jerome Arzadon, Shirley<br />

Certain, Jairon Gonzales, Carlos Morejon,<br />

Sandra Jaramillo, Cedric Evans,<br />

Jessica Barrera, Andrea Goldstein and<br />

Walmart's Strategic Account Manager –<br />

Alicia Aguado.<br />

US Branch Managers following<br />

the Emerging Leader 2 training<br />

in Atlanta<br />

ROyAl CARIbbEAN 2012 SUpplIER<br />

CONFERENCE<br />

Jonathan Bales, <strong>Hellmann</strong> Miami<br />

Members <strong>of</strong> the Costa Rican<br />

Shared Service Center after<br />

their bridge-building exercise<br />

<strong>Hellmann</strong> Cruise Logistics was well-represented during a recent twoday<br />

Supplier Conference hosted by Royal Caribbean Cruise Lines. Ijlal<br />

Torres, Jonathan Bales and Christian Finnern attended the Conference<br />

along with more than 100 representatives <strong>of</strong> RCCL’s suppliers. The<br />

conference was focused on preparing for the cruise line’s multiple dry<br />

docks scheduled over the next year and a half. Recognizing our <strong>Hellmann</strong><br />

Cruise Logistics’ hard working Project Team, <strong>Hellmann</strong> was the<br />

only full service logistics provider included in the conference. On the<br />

first day, after an introductory session with all participants, there were<br />

breakout sessions focusing on everything from legal and purchasing<br />

to logistics and fulfillment.<br />

The second day featured executive presentations from Chairman &<br />

CEO <strong>of</strong> Royal Caribbean International, the President <strong>of</strong> Royal Caribbean<br />

Cruise Lines as well as an interesting session with consultants<br />

hired by RCCL to evaluate and improve the entire dry dock process.<br />

The two days were both educational and productive with a lot <strong>of</strong> networking<br />

with both the RCCL Project Management Team as well as the<br />

variety <strong>of</strong> suppliers (who always need reliable logistics partners!). <br />

F. l.: Mike Jones (VP Supply Chain), Keith Washington (Director Newbuild Project<br />

Purchasing), Ijlal Torres (Global VP, <strong>Hellmann</strong> Cruise Logistics) and Jonathan<br />

Bales (Director, HCL Global Operations)<br />

partner 02/12


FOCUS<br />

24<br />

THE 18 th INTERMODAl SOUTH AMERICA ExHIbITION<br />

Ary Chander, <strong>Hellmann</strong> São Paulo<br />

The show is one <strong>of</strong> the largest and most<br />

important Latin America exhibitions<br />

bringing together business pr<strong>of</strong>essionals<br />

and interactive discussions on the latest<br />

<strong>of</strong> the industry.<br />

The 18 th fair was held from April 10-12, 2012,<br />

at the Transamerica Expo Center in São Paulo.<br />

From left: Francisco Pruden (Linde), Angel Santana Ackermann and Ary<br />

Chander (<strong>Hellmann</strong> Brasil) and Lucas Mac Gaw (<strong>Hellmann</strong> Argentina)<br />

Over 550 exhibiting companies participated<br />

in the event. It was attended by more than<br />

45,000 well targeted business visitors, from<br />

several different nations and the leading<br />

industries, like machine manufacturers, electronics,<br />

medical, automobile, textile, food,<br />

sea and air pr<strong>of</strong>essionals. We had numerous<br />

meetings at our booth and we were able to<br />

talk to top market leaders and industry decision<br />

makers from this sector, besides, we<br />

welcomed about 50 <strong>of</strong> our major customers,<br />

such as Puma, SPX, P&G, Johnson Controls,<br />

CommScope/Andrew, Fresenius, Crocs, Fibria,<br />

Impsa Auto and others.<br />

It was a pleasure to <strong>have</strong> our <strong>Hellmann</strong><br />

colleagues from abroad and for the upcoming<br />

F. l.: Two colleagues from Rotta, Ariel Kraft (<strong>Hellmann</strong> Automotive<br />

Brasil), Katia Sampaio (<strong>Hellmann</strong> Brasil), Edson Orlando (Rieter /<br />

Automeum) and Ana Paula (Rotta)<br />

F. l.: Jose Luis Moreano, General Manager <strong>Hellmann</strong> Peru, Gerhard Allgaeuer, Roger Haeussler, Global COO & CEO The Americas, Angel Santana<br />

Ackermann, President & CEO ( <strong>Hellmann</strong> Brasil)<br />

years we hope to get together again. Thanks<br />

for attending the fair Roger Häussler, Gerhard<br />

Allgäuer, Jose Luis Moreano, Alex Delrue,<br />

Markus Fellmann, Lucas Mac Gaw, James Rinchiuso,<br />

Piotr Zaleski, Juan Jose Barahona and<br />

Antonio Jung. <br />

F. l.: Rodrigo Maranzatto (All Quality), Susi<br />

Kornillo (<strong>Hellmann</strong> Healthcare Manager),<br />

Leonardo Nery (All Quality)<br />

F. l.: Hector Rodriquez (Interteam - MEX), Piotr Zaleski (Branch Manager <strong>Hellmann</strong> Mexico),<br />

Susana Alvarez (Interteam), Kurt Giess (Interteam), unknown (Interteam's agent), unknown<br />

(Interteam's agent)<br />

partner 02/12


FOCUS<br />

26<br />

INTRODUCING E-FREIGHT<br />

Benno Nelles, <strong>Hellmann</strong> Dusseldorf<br />

What is e-freight? The IATA e-freight project<br />

aims to take the paper out <strong>of</strong> the air<br />

cargo supply chain and replace it with a<br />

cheaper, more accurate and more reliable<br />

electronic messaging system, including<br />

an electronic Air Waybill (e-AWB). Today,<br />

the air cargo industry still relies heavily<br />

on paper-based processes to enable<br />

the movement <strong>of</strong> freight. The average<br />

airfreight shipment generates up to 30<br />

different paper documents – increasing<br />

the cost <strong>of</strong> airfreight, lengthening transit<br />

times and supporting green logistics<br />

efforts. IATA e-freight replaces 20 <strong>of</strong><br />

these documents with electronic messages.<br />

Facilitated by IATA, the project is an<br />

industry-wide initiative involving carriers,<br />

freight forwarders, ground handlers, shippers<br />

and customs authorities. As <strong>of</strong> January<br />

2013, e-freight mandates an e-AWB.<br />

Key benefits include:<br />

Lower costs: eliminates paper handling<br />

and processing costs<br />

Faster service: a reduced cycle time <strong>of</strong> 24<br />

hours on average<br />

Greater reliability and accuracy: one-time<br />

electronic data entry at point <strong>of</strong> origin<br />

Better visibility: electronic documentation<br />

allows for online track and trace functionality<br />

Increased security: electronic documents<br />

are only made available to parties who<br />

require them for the completion <strong>of</strong> a shipment<br />

Environmentally friendly: e-freight will eliminate<br />

more than 7,800 tons <strong>of</strong> paper documents,<br />

the equivalent <strong>of</strong> 80 Boeing 747<br />

freighters. This will also lead to weight reduction<br />

on board, which in its turn leads<br />

to less CO ² emission<br />

How does it work and what is needed to<br />

be e-freight enabled?<br />

E-freight may sound difficult, but it is really easy.<br />

It fits within our existing tools and processes.<br />

Currently, every paper Air Waybill includes an<br />

agreement clause which can be found on<br />

the back side <strong>of</strong> the Air Waybill. However,<br />

the new electronic Air Waybill can only work<br />

if a single global agreement has <strong>been</strong> signed<br />

with our airline partners in advance. In the<br />

cases where there is no signed agreement,<br />

the paper Air Waybill will be handed over as<br />

a transport document. Please note that the<br />

shipper <strong>of</strong> goods still needs to know the terms<br />

<strong>of</strong> conditions for air cargo shipments according<br />

to IATA resolution 600b (see Conditions<br />

<strong>of</strong> contract as per reverse side <strong>of</strong> the Air Waybill).<br />

Technical set-up, testing and rollout is<br />

being executed through our Global Business<br />

Process Management (BPM) and IS Team.<br />

So far, we are doing e-freight with:<br />

American Airlines<br />

Air Canada<br />

Cathay Pacific<br />

Delta<br />

Emirates<br />

IAG (British Airways and Iberia)<br />

Lufthansa Cargo<br />

Swiss<br />

Others, like Air France / KLM / Martinair and<br />

United are already approached. Current IATA<br />

project status for international and domestic<br />

e-freight (June 2012):<br />

42 Live countries / administrative areas<br />

430 Live airports<br />

2,208 Live stakeholders (airlines &<br />

freight forwarders)<br />

10,481 Live Trade lanes<br />

Here you will learn what the e-freight<br />

terms mean:<br />

EAW: new special handling code indicating<br />

shipment is full e-freight<br />

On November 3, 2010, CBP and TSA began<br />

meeting with various trade partners<br />

to better understand business practices<br />

and develop a mechanism to collect cargo<br />

data as soon as possible in the supply<br />

chain, as a security type filing. This was in<br />

response to when the global counter-terrorism<br />

community disrupted a potential<br />

attack by individuals with ties to Al-Qaida<br />

in the Arabian Peninsula/Yemen (AQAP).<br />

AQAP attempted to conceal and ship explosive<br />

devices in cargo on board aircraft<br />

ultimately destined for the United States.<br />

EAP: new special handling code indicating<br />

partial e-freight shipment only, meaning<br />

that some documents, that cannot be<br />

sent with the e-pouch, are still with the<br />

shipment<br />

FWB: EDI message containing information<br />

on Master Air Waybill level<br />

FHL: EDI message containing information<br />

on House Air Waybill level<br />

E-pouch: electronic way <strong>of</strong> transmitting<br />

AIR CARGO ADVANCED SCREENING (ACAS)<br />

Melissa Portunato, <strong>Hellmann</strong> Miami<br />

The overall objective <strong>of</strong> the ACAS pilot program<br />

is to receive pre-departure cargo data<br />

globally, allowing CBP and TSA to conduct a<br />

joint security risk analysis in order to identify<br />

potential threats to aviation. Security concerns<br />

for identified shipments will be mitigated<br />

through host-country intervention or TSA<br />

implemented security screening protocols<br />

conducted by the carrier prior to landing.<br />

<strong>Hellmann</strong> Worldwide Logistics is taking<br />

steps to position an entrance into the program<br />

by late fourth quarter 2012. We are<br />

working with several <strong>of</strong> our preferred air<br />

documents (invoice, packing list etc.) to<br />

Destination Freight Forwarder (DFF)<br />

EFOP: E-Freight Operating Procedures<br />

e-AWB: electronic Air Waybill<br />

Thank you for supporting this initiative! <br />

carriers, origin <strong>of</strong>fices, and service providers<br />

to ensure that adequate training along with<br />

data integration are completed to maintain<br />

the high level <strong>of</strong> excellence and reliability that<br />

our clients require.<br />

We will continue to monitor the ACAS program<br />

and keep you informed <strong>of</strong> any significant<br />

updates.<br />

partner 02/12


FOCUS<br />

28<br />

WHO lOVES, DOESN’T SlEEp<br />

Dr. Suzann Schmiegel-Kirschner<br />

One <strong>of</strong> the most successful novels,<br />

“Brother Sleep” from the author Robert<br />

Schneider, portrays a man who, out <strong>of</strong><br />

love, loses his ability to sleep, and eventually<br />

his life as a result. One aspect that<br />

makes this book so unique and impressive<br />

is the detail used in the depiction<br />

<strong>of</strong> the mental and physical effects that<br />

sleep deprivation <strong>have</strong> on the human<br />

body. To put this into context, a complete<br />

lack <strong>of</strong> sleep in a 24 hour period<br />

is roughly equivalent to having a .001<br />

blood alcohol level. The film “Sleepless<br />

in Seattle” with Tom Hanks and Meg<br />

Ryan refers to this very subject to which<br />

many <strong>of</strong> us can certainly relate. The plot<br />

<strong>of</strong> the film is based on the concept <strong>of</strong><br />

being sleepless in love, a “night without<br />

sleep”, in which two people in a high<br />

spirits, sleep only for a few hours at a<br />

time and are able to lift the weight <strong>of</strong><br />

the world <strong>of</strong>f its hinges.<br />

Even so, many <strong>of</strong> us are familiar with the opposite<br />

problem: permanent lack <strong>of</strong> sleep or<br />

sleep disorders which influence ones sleeping<br />

or the falling into sleep. Our lives filled with<br />

multimedia, active daily routines from morning<br />

to evening, stress, parenthood as well as<br />

being a few years older, provoke disruptions<br />

in our sleep rhythm. As a result, we feel dull,<br />

broken, depressed, ill-tempered, and maybe<br />

even depressed. The existence <strong>of</strong> these conditions<br />

<strong>have</strong> <strong>been</strong> confirmed by various scientific<br />

studies, in which results <strong>have</strong> shown that<br />

sleep plays a vital role in the body’s capacity<br />

to function and are not merely figments <strong>of</strong><br />

imagination or sensitive feelings. In our sleep<br />

learning structures are established just as memories<br />

saved.<br />

A lack <strong>of</strong> sleep weakens the body´s (immune)<br />

system, as our (defense-nerve tissue) cells<br />

do not repair properly without sufficient rest.<br />

The body essentially becomes more vulnerable<br />

to bacterial infection and viruses (herpes,<br />

fever, stomach and intestinal infections, etc.)<br />

and even more dangerous diseases. And the<br />

potential consequences are not limited to just<br />

physical conditions. Psychological disorders<br />

that may occur include burn-out and depression,<br />

just to name a few examples.<br />

Unfortunately, it is still considered heroic<br />

to follow the strict sleeping schedule <strong>of</strong> only<br />

getting by with approximately three or four<br />

hours <strong>of</strong> sleep per night, a method that traces<br />

back to Napoleon who was infamous for<br />

working around the clock. People are entitled<br />

to speculate whether Napoleon’s death at<br />

the age <strong>of</strong> 52 may <strong>have</strong> <strong>been</strong> a result <strong>of</strong> his<br />

haphazard sleep schedule…either way, the<br />

amount <strong>of</strong> sleep required varies between individuals.<br />

Most people require approximately 6<br />

to 8 hours <strong>of</strong> rest in order to function properly.<br />

Sleep is a dynamic process, its stages are divided<br />

into the following phases: sleep, light<br />

sleep, deep sleep, and dream sleep. The last<br />

two phases, deep and dream sleep, are considered<br />

to be the most important considering<br />

that, after withdrawal, our body tries to catch<br />

up on these faces.<br />

Regardless <strong>of</strong> the reason, whether it is love,<br />

stress, a newborn baby, or because <strong>of</strong> old age,<br />

it is important to recognize the importance <strong>of</strong><br />

sleep and the impact it has on your health and<br />

mood. Therefore it is important to ensure that<br />

every person gets enough rest and that a lack<br />

<strong>of</strong> sleep is regained on holidays, weekends, or<br />

in the afternoon.<br />

Below you will find a few tips on how to ensure<br />

a good nights rest…<br />

Sleeping Tips<br />

Avoid c<strong>of</strong>fee, nicotine and black or green<br />

tea in the afternoon (these items can <strong>have</strong><br />

an effect that can last up to 14 hours)<br />

Try not to eat too late at night and not<br />

in copious quantities. If the stomach and<br />

digestive system remain active in the evenings,<br />

it may be difficult for the body to<br />

achieve a relaxed state required for sleep<br />

Before going to bed, try not to engage in<br />

excessive sports (jogging, squash, fitnesscenter,<br />

etc.). Your body would need too<br />

much time to wind down<br />

It is recommended that your mind be<br />

equally at ease two hours before going<br />

to bed and all exciting activities be completed<br />

Take a warm foot bath<br />

Massage your feet with warm sesame oil.<br />

Wear wool socks to bed<br />

Ventilate the bedroom with fresh air before<br />

retiring<br />

Eliminate any sources <strong>of</strong> light; make sure<br />

the room is dark<br />

Tips on how to ensure a full nights rest…<br />

Do not sleep naked (if the temperature <strong>of</strong><br />

your body decreases between the hours <strong>of</strong><br />

2 and 6 o’clock in the morning, your body<br />

will sense the change in temperature and<br />

will proceed to wake up).<br />

If possible wear pajamas with sleeves that<br />

cover your shoulders and reduce the likelihood<br />

<strong>of</strong> the body cooling down too quickly.<br />

Block out any potential sources <strong>of</strong> noise.<br />

That means sleep with the windows closed<br />

when your bedroom borders on a busy<br />

road or if your average sleep-time goes<br />

beyond the morning hours in which birds<br />

start singing.<br />

Avoid consuming any alcohol just before<br />

going to bed. Doing so will decrease the<br />

amount <strong>of</strong> time necessary for you to fall<br />

asleep and reduce the chances <strong>of</strong> any sleeping<br />

troubles in the later hours.<br />

Try to reduce the amount “evening rituals”<br />

that occur at night (such as the hourly trips<br />

to the refrigerator or bathroom. It is also<br />

advised that you stop drinking 3 hours in<br />

advance <strong>of</strong> going to bed, no later.<br />

Avoid leaving lights on when you go to<br />

bed, as your body’s “internal clock” will<br />

assume that it is still daytime and will resist<br />

switching into a resting phase.<br />

Another suggested consideration, would<br />

be for you and your spouse to sleep in<br />

separate bedrooms if he/she snores or<br />

moves <strong>of</strong>ten while sleeping. Whether you<br />

are making this request to your spouse or<br />

receiving it, ensure that your spouse understands<br />

that this accommodation is in<br />

the interest, not due to a lack, <strong>of</strong> love and<br />

trust. <br />

partner 02/12


COUNTRY-REPORT<br />

30<br />

TOyOTA GRAND pRIx OF lONG bEACH<br />

Melissa Portunato, <strong>Hellmann</strong> Miami<br />

On April 13-15, 2012 our vendor<br />

JMKC Express invited Jose Montoya<br />

to the 38th Annual Toyota<br />

Grand Prix! As a guest, Jose was<br />

able to take our customer Living<br />

Textiles’ Harold Lee - President<br />

CEO. <br />

Pictured to the right: Harold Lee and<br />

Jose Montoya<br />

bRING yOUR CHIlD TO WORK DAy<br />

Melissa Portunato, <strong>Hellmann</strong> Miami<br />

On April 26, 2012 our <strong>Hellmann</strong> US <strong>of</strong>fice in Newark, New Jersey participated<br />

in “National Bring Your Child to Work Day”. The children<br />

participating played games and drew pictures <strong>of</strong> what they think their<br />

par-ents do at work. After a pizza lunch for the kids, Angelo Calcavecchio<br />

and Dinah Thomas gave a mini demonstration <strong>of</strong> what freight<br />

forwarding is all about with maps, model boats, trucks, containers, and<br />

air planes. 10 child participants in the Miami, <strong>Hellmann</strong> Perishables<br />

and <strong>Hellmann</strong> Americas Headquarters were happy to learn more about<br />

their parents’ workplace and enjoyed various activities throughout<br />

the day. “National Bring Your Child to Work Day” was observed on<br />

May 3, 2012, in the South Florida community; due to state wide testing<br />

held the previous week. <br />

DISNEy'S pRINCESS HAlF MARATHON<br />

Genevieve Corporan, <strong>Hellmann</strong> Miami<br />

Amy Bernauer from <strong>Hellmann</strong> Miami ran in and sucessfully completed<br />

Disney’s Princess Half Marathon which took place on February<br />

27, 2012. Disney's Princess Half Marathon Weekend benefits The<br />

Leukemia & Lymphoma Society ® (LLS), an organization dedicated<br />

to the fight against blood cancers. <br />

CONGRATULATIONS FOR THIS FANTASTIC ACCOMPLISHMENT!<br />

HEllMANN MIAMI GAINS SHIpMENT<br />

FOR STATE DEpARTMENT<br />

Ivette Valdes, <strong>Hellmann</strong> Miami<br />

US Despatch is a division <strong>of</strong> the State Department which handles the<br />

shipment <strong>of</strong> household goods, <strong>of</strong>ficial vehicles, furniture, supplies, etc.<br />

for the US Embassies around the world. Each year <strong>Hellmann</strong> Miami<br />

gains a given lane by the bidding process. This year they were awarded<br />

all shipments to Venezuela. In addition, US Despatch has OTO - one<br />

time only shipments which are for destinations not covered under<br />

their bidding process. Several forwarders including <strong>Hellmann</strong> were requested<br />

to provide a rate, the most competitive gained the shipments.<br />

<strong>Hellmann</strong> gained a shipment to Vladivostok, Russia under the OTO<br />

quote concept for an armored vehicle which will be used during the<br />

coming visit in August by the Secretary <strong>of</strong> State Hillary Clinton! <br />

EMplOyER bRANDING<br />

Melissa Portunato, <strong>Hellmann</strong> Miami<br />

Ken Finneran promoted <strong>Hellmann</strong>'s employer brand as he introduced<br />

and moderated the Keynote Panel Discussion on Talent Management<br />

at the HR Summit US held in mid-May in Atlanta. Along<br />

with a stellar group <strong>of</strong> Chief HR Officers from Coca-Cola, Rescare,<br />

and Lockheed Martin, Ken facilitated the best practice sharing and<br />

discussed about the most effective action steps to be taken in the<br />

crucial space <strong>of</strong> talent management. Marisa Roth, Summit Director,<br />

called the panel "fantastic" and stated that the delegates rated it<br />

"one <strong>of</strong> the top sessions <strong>of</strong> the entire event, esp. in terms <strong>of</strong> application<br />

in the workplace." <br />

2012 WEST REGIONAl MEETING<br />

Todd L. Robbins, <strong>Hellmann</strong> Indianapolis<br />

The 2012 West Regional Meeting was held on May 30 - June 1, 2012<br />

in Indianapolis. All branch managers from the West Region attended<br />

the three day meeting which included the following speakers: Bruce<br />

Barash, James Rinchiuso, Barbara Bender and Ken Zoller. During their<br />

time together the region discussed items such as sales initiatives, strategies,<br />

and best practices. The meeting was the perfect venue for the<br />

region to build relationships and <strong>of</strong>fer support! <br />

HEllMANN DONATES lOCKS OF lOVE<br />

Melissa Portunato, <strong>Hellmann</strong> Miami<br />

Three very special <strong>Hellmann</strong> ladies took the time and effort to contribute<br />

to the Locks <strong>of</strong> Love Organization last month. After growing<br />

their hair to over 30 inches combined, they tied it and snipped it all<br />

<strong>of</strong>f for a great cause! Locks <strong>of</strong> Love is a public non-pr<strong>of</strong>it organization<br />

that provides hairpieces to financially disadvantaged children<br />

HEllMANN COSTA RICA SERVICE<br />

CENTER GIVES bACK<br />

Genevieve Corporan, <strong>Hellmann</strong> Miami<br />

Manuela Barrera and Elizabeth Steck Glass donated more than 30 inches <strong>of</strong> hair to the "Locks <strong>of</strong> Love"<br />

In August 2011, the Costa Rica Service Center partnered up with a<br />

local school in their community. Since then, they <strong>have</strong> not only <strong>been</strong><br />

sponsoring three students, but their families as well. Every month<br />

they gather food for the three families. They provide the students<br />

with school supplies, clothing, and shoes. This past January, the Service<br />

Center gave the students and families a tour <strong>of</strong> the facility, and<br />

took the kids shoe shopping. <br />

in the United States and Canada under age 21 suffering from longterm<br />

medical hair loss from any diagnosis. The hairpieces made for<br />

these children and young adults helps restore their self esteem and<br />

confidence during difficult times. <br />

partner 02/12


THINKING AHEAD – MOVING FORWARD<br />

...in Hong Kong.<br />

<strong>Hellmann</strong> Worldwide Logistics is a family run business with <strong>of</strong>fices in more than 150 countries around<br />

the world. Our proximity to our customers is what allows us to build long-lasting partnerships and tailor<br />

made solutions for all your logistic needs.To learn more go to: www.hellmann.net

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