What is Vonage Extensions™? Extensions™ is a feature of Vonage ...

What is Vonage Extensions?
Extensions is a feature of Vonage service that allows you to associate one non-Vonage
telephone number to each of your Vonage lines. You can enjoy the same low international
rates as your Vonage home calling plan from any phone, even mobiles, at no extra charge.
Can I have more than one Extension?
Yes, you can add a second Extension to your Vonage plan for only $4.99/mo. (plus tax). It's
fast and easy to register, and you'll enjoy unlimited¹ calling or low per-minute rates, the same
as your Vonage home plan.Log in and sign up in your Online Account today! Adding a second
Extension is available on all plans except World Premium Unlimited.
How do I make international calls using my Extension?
Your Vonage Extension line will have the same International plan as your Vonage home
calling plan, so if you're regular line is Vonage World, then so is your mobile. International
calling when you want, when it's convenient for you.
1. Dial your access number from your registered phone.
2. Enter your PIN.
3. Dial the international destination number.
How is the sound quality with Vonage?
Vonage call quality is comparable to that of traditional landline or mobile phone service.
What do I need to get started with Vonage?
In order to use Vonage service, you will need the following:
• A broadband Internet connection, such as cable or DSL.
• A U.S. billing and shipping address.
• A Vonage Phone Adapter is included with your online purchase, shipped Priority, at no
additional charge when you place your order online! (Excludes shipping to AK & HI)
• Any touch-tone phone, corded or cordless.
Do I need a computer to use Vonage?
All you need is a, high-speed Internet connection, a touchtone phone, and a Vonage phone
adapter. Priority shipping of your free Vonage phone adapter is included at no additional
charge when you place your order online! (Excludes AK & HI.)
What are the per-minute rates to mobile phones not included in my plan?
If your plan does not include calls to mobile phones for the country you call most, you will still
get GREAT per-minute rates for those calls too!
Will I still receive calls if my power or Internet service goes out?
Yes. Just set up your Network Availability Number when you sign up, and during an outage,
all calls are forwarded to the landline or mobile number you provided.
Are calls to mobile numbers free with Vonage World?

Vonage World includes free unlimited¹ calling to cell phones in the Bahamas, Brunei, Canada,
China, Guam, Hong Kong, India, Macau, Malaysia, Puerto Rico, Saipan, San Marino,
Singapore, Thailand, the United States and the US Virgin Islands. See included countries list
If free unlimited calling to cell phones is not included for the country you call most, you still get
GREAT per-minute rates for those calls too.
Are there any restrictions for "unlimited calling"?
Our worldwide phone service is for normal residential use only and may not be used for
commercial or other special purposes. See our Reasonable Use Policy and Terms of
Service for more information.
Is an Internet connection included with your service?
No. In order to use Vonage service, you'll need to have broadband Internet service from a
third-party Internet Service Provider (ISP). Vonage works with any high-speed Internet service
(such as DSL or cable).
How can I get a Fax Line with Vonage?
After you have established service with Vonage you can add a fax line through your Online
Account. Residential customers can quickly add a fax line at any time for only $9.99 per
month (plus taxes and fees). For business customers, a fax line with unlimited incoming and
500 minutes of outgoing fax service to the US, Canada and Puerto Rico is included at no
extra charge. Activating your fax line is quick and easy from your Online Account.
Is Vonage easy to install?
Yes, very easy. All you need to do is connect your Vonage Phone Adapter to your high-speed
Internet connection and your touchtone phone. An installation guide is included with the
adapter. Free Priority shipping is included at no additional charge when you place your order
online! (Excludes AK & HI)
Does Vonage provide installation services?
Yes, although Vonage is easy enough for most users to install on their own. For more
technical installations, or to make all the phone jacks in your home or office work with
Vonage, we have professional installers who can help. Home installation guide.
Which countries are included with Vonage World?
Vonage World includes unlimited calling to landline phones in all cities and locations in more
than 60 countries. Plus, it also includes unlimited calling to mobile phones in select
countries. See included country list.
Can I use my Vonage phone line to send a fax?
Yes, you can use your Vonage phone line to send faxes. Simply connect your phone line to
your fax machine, ensure that the Baud Rate on your machine is set to 9600, and you are
ready to send or receive a fax. Even though you can use your main phone line to send faxes,
it is highly recommended to have a dedicated fax line.
What are "Special Numbers"?
Special Numbers are designated as Non-Geographic, Satellite and External Territories. Some
examples of special numbers are:

Australia External Territories, NGN Special Services, LCFA Special Services, NCFA Special
Services, audiotext Special Services (telephone-based audio information or entertainment
programs such as horoscopes, sports information,etc.), SpaceMob Special Services, Ellipso
Satellite System, EMSAT Special Services, Global MobilSatServ Special Services, Globalstar
- Avrasya Special Services, Inmasat Special Services, Iridium Special Services, MCP Network
Special Services, Oration Special Services, Satellite Network Special Services, Satellite
Special Services, UPT.
Will I receive a paper bill?
No, but you can see your statement anytime by logging in to your Vonage Online Account.
You can also see past and present billing activity and print copies of your statements to keep
for your own records.
How do I add more lines with my order? (including fax)
Additional lines (including fax lines) can be added by logging into your Vonage Online Account
once your primary number is activated with your initial order. If you are planning to order more
than one phone line with Vonage you must first complete your order online, and then log into
your Vonage Online Account to add the additional phone lines and/or fax lines.
Can I transfer my number to Vonage and how long will the number transfer take?
The number transfer usually takes 7 to 10 business days from the time you complete the
Number Transfer Authorization (NTA). If there are any issues, Vonage will email you or call
you on the contact information you have on file. You can check the status of your number
transfer by logging into your Online Account and clicking on "Existing Phone Number Transfer
Status".
Will Vonage work with my home alarm system?
At this time, Vonage doesn't work with home alarm systems.