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Annual Review 2011 - The Nuance Group

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<strong>The</strong> <strong>Nuance</strong> <strong>Group</strong><br />

<strong>Annual</strong> <strong>Review</strong> <strong>2011</strong><br />

Refreshing and expanding<br />

our presence<br />

30+<br />

15<br />

Creating unique experiences<br />

We developed a programme of ‘bespoke’<br />

and unique customer experiences in our stores<br />

throughout the year. <strong>The</strong>se events encompassed<br />

all product categories, ranging from interactive<br />

showcases in Hong Kong with leading skincare<br />

brands to the ‘festive market’ in our Zurich duty free<br />

store, as well as spearheading numerous product<br />

exclusives and ‘firsts’, such as the Indian market<br />

launch for Johnnie Walker Platinum and Smirnoff<br />

Gold in our Bangalore shop. <strong>The</strong>se are just a few<br />

of the exclusive initiatives that we brought to our<br />

customers across the globe in <strong>2011</strong>, with many<br />

more planned for 2012.<br />

We operate in a fast-changing environment and<br />

work hard to create and maintain a relevant, lively and<br />

growing presence in all our global markets. Every year<br />

we open many new stores and undertake extensive<br />

refurbishment work, and <strong>2011</strong> was no different. During<br />

the year we opened or refurbished over 30 stores<br />

across our portfolio, creating modern, exciting and<br />

innovative retail environments to ensure we provide<br />

the perfect platform for the multitude of top brands<br />

in our stores.<br />

Financial statements <strong>Review</strong> of <strong>2011</strong> Overview Overview

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