Annual Review 2011 - The Nuance Group

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The Nuance Group Annual Review 2011 What we do 02 Global strength with a local touch Across four continents, we create diverse retail environments and sales channels that reflect passenger profiles as well as local culture and history. Innovative and hugely popular with customers, our store concepts form one of the industry’s most dynamic portfolios. Airports Our airport retail operation is a major part of our business. Drawing on decades of experience understanding the consumer’s needs, we combine local market knowledge with our global expertise to provide travellers with a unique shopping experience. Working closely with our airport partners around the globe, we develop innovative retail offers, tailored to the needs of their markets. Our store concepts As a leading travel retail operator, we constantly evolve our retail offer to match the passenger profiles at any given location. Our portfolio of store concepts around the globe has been developed to meet these diverse needs. Tax and duty free stores Many of our tax and duty free concepts are effectively general merchandise stores, encompassing a diverse array of product categories, including perfume and cosmetics, liquor, tobacco, confectionery and travel accessories. Each category is presented in its own carefully designed environment to guarantee maximum appeal to customers. Gate shops and arrivals shops complement this group of concepts. Arrival shops We also offer duty free shopping upon arrival where legislation permits. Passengers usually welcome being able to stock up on items such as liquor, tobacco, perfumes and confectionery at duty free prices on arrival. The introduction of restrictions for liquids and gels in travellers’ hand luggage makes this an increasingly popular retail opportunity.
The Nuance Group Annual Review 2011 343 Shops 59 Locations Retail Services & Distribution 75,801 Global retail space square metres Our Retail Services & Distribution (RS&D) operation offers independent travel retail operators and airlines a wide assortment of core category and selected specialty goods. By utilising the full strength of the Group, RS&D has successfully harnessed our best practice expertise in product assortment, category management, marketing and training for our clients, extending the benefits of our retail knowledge and innovation. Major brands and products Our global retail platform brings thousands of products to market as well as unique concepts developed specifically for our stores. We work closely with suppliers to offer customers a strong and exciting range of international brands within each product category. Concept stores We have a growing portfolio of concept stores around certain product categories or specific customer segments. We have already successfully introduced exciting concepts across beauty, confectionery, fashion and accessories, technology and many more, and we continue to enhance this offering through the introduction of innovative concepts in many locations. 03 Brand boutiques Many of the world’s most recognised global brands trust us to handle their airport retail operations. The development of these stand-alone shops involves close co-operation between our brand partners and our category professionals, to ensure that the brand’s offer aligns with the needs of consumers in the travel environment. Overview Review of 2011 Financial statements
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Annual Review 2011 - The Nuance Group

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