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Heathrow's preparations for the London 2012 ... - Heathrow Airport

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Planning and delivering <strong>the</strong> Games is a major undertaking. The Olympic and<br />

Paralympic Programme is being led by Normand Boivin, <strong>Heathrow</strong>’s Chief<br />

Operating Officer. There are around 50 staff currently working full-time on <strong>the</strong><br />

programme, a number that is expected to increase significantly in <strong>the</strong> run up to<br />

and during Games time, including 1,000 volunteers. We are also working closely<br />

with every member of <strong>the</strong> airport community to coordinate plans and make<br />

changes to <strong>the</strong> way <strong>the</strong>y normally operate so that toge<strong>the</strong>r we can ensure <strong>the</strong><br />

best possible experience <strong>for</strong> all passengers.<br />

Governance structures <strong>for</strong> planning:<br />

ORWG:<br />

• BAA<br />

• Airline Operators<br />

Committee (AOC)<br />

• <strong>Airport</strong> Coordination<br />

Limited (ACL)<br />

• Airlines<br />

• LOCOG<br />

• Department <strong>for</strong> Transport<br />

• UKBA<br />

• Met Police.<br />

• Paralympics<br />

• Games Terminal<br />

BAA Olympic and Paralympic Sponsoring Group<br />

• Airside Coordination<br />

• Passengers (Arrivals/Accreditation)<br />

• Passengers (Departure)<br />

• Passenger Experience<br />

and Wayfinding<br />

• Live Events<br />

• Volunteers and Training<br />

• Baggage and Build<br />

• Surface Access<br />

Workstreams<br />

BAA Programme<br />

Review Board<br />

• Operational Readiness<br />

• Proving<br />

• FIT<br />

• Contingency, Command<br />

and Control<br />

• Cost and Finance<br />

• Programme Management<br />

• Capacity and Forecasting<br />

• Media, Internal<br />

and Stakeholder<br />

• Decommissioning.<br />

9

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