NHS Volunteer OPPS 16PP FEB2013 unplanned_Layout 1 27/02/2013 16:04 Page 1

NHS Volunteer OPPS 16PP FEB2013 unplanned_Layout 1 27/02/2013 16:04 Page 1


NHS Volunteer OPPS 16PP FEB2013 unplanned_Layout 1 27/02/2013 16:04 Page 3 

Activities Support Volunteer 

36. Daycase Chemotherapy Unit 

Support/Welcomer 

Location: Northern General Hospital 

Volunteers are required to help with being involved in patient 

activities on a variety of wards. Some patients have extended 

The Daycase Chemotherapy Unit is a newly refurbished 

treatment 

stays in hospital 

area 

and 

that 

we 

is open 

would 

Monday 

like volunteers 

- Friday 

to 

9am 

spend 

until 

time 

7pm, with patients, with patients playing coming games, in reading for treatment the newspaper throughout or just 

the to chat. day. 

Personal Characteristics/Personal Characteristics/Person Specification 

• Reliable 

• Enthusiastic 

Flexible approach to assist with activities for patients aimed at 

• Empathic, willing and sensitive 

giving stimulation 

• Good communication skills 

• 

Able 

Good 

to 

friendly 

work as 

manner 

part of 

and 

a team 

sense 

and 

of humour 

autonomously 

• Interest Must be in willing Oncology to take part in ward activities/games alongside 

the regular staff 

The • Good role communication includes: skills 

• Providing lunches and drinks for patients receiving treatment 

• Outgoing and flexible. 

on the unit 

• Helping the staff to keep the unit tidy 

• 

The 

Stocking 

volunteer 

up 

role involves: 

• Running Short ward of based errands activities to stimulate patients, supervised by 

• Welcome regular team patients to the unit 

• Sitting Short periods with patients of relaxation - taking patients outdoors for a walk 

within the hospital grounds under the supervision of the staff 

What we can offer: 

• Reading to patients and talking to patients who do not have 

• Induction with the housekeepers and support workers 

visitors 

• Completing Friends and Family Test cards with patients. 


• To join an established team of staff who are motivated in adding 

to our patient’s hospital experience by becoming involved in 

patients activities. 

Volunteers are required any day during the week. 

Site: Weston Park Hospital 

3


Nutrition Assistant Volunteer 


Location: Northern General Hospital & Royal Hallamshire Hospital 


The Nutrition Assistant role requires a person with a keen 

interest in nursing or health care. You will contribute to the 

encouragement 

The Daycase Chemotherapy 

of good nutrition 

Unit 

and 

is a 

hydration 

newly refurbished 

and so 

maintaining 

treatment area 

the patient’s 

that is open 

health 

Monday 

and wellbeing. 

- Friday 9am until 

7pm, with patients coming in for treatment throughout 

the Please day. note: This role includes training in the theory and practice of 

feeding patients. A one year’s commitment is required. 

Personal Characteristics/Person Characteristics/Personal Specification 

• Good Reliable verbal communication skills 

• Ability Enthusiastic to use own initiative 

• Reliable Empathic, willing and sensitive 

• Understanding Good communication of confidentiality skills 

• Patient Able to work as part of a team and autonomously 

• Enthusiastic Interest in Oncology 

• Caring 

• 

The 

Friendly. 

role includes: 


The on volunteer the unit role involves: 

• Assisting Helping the in the staff feeding to keep of patients the unit tidy 

• Assisting Stocking patients up with drinks 

• Conversation Running of errands with patients 

• Preparing Welcome patient patients and to area the unit for mealtimes (eg cleaning patient’s 

• hands Sitting and with tables) patients 

• Assisting nursing and hotel support staff to serve meals 

• What Cleaning we can and offer: tidying patient locker tops/beds, tables 

• Topping Induction up with water the jugs housekeepers between domestic and support rounds workers 

• Helping patients complete menu cards. 


• Local induction to include a tour of the unit, location and layout 

of wards 

• The opportunity to obtain an understanding of the work of the 

many allied health professionals within the area 

• Allocation of a ward and introduction to staff within the area. 

Volunteers are required Monday to Sunday 11.30am until 2.30pm 

Site: or Weston 4.30pm until Park 7.30pm. Hospital 

4


Patient Feedback Volunteers 

Location: All hospital sites 

The Sheffield Teaching Hospitals NHS Foundation Trust collects 

on the spot feedback from patients using hand-held digital 

devices and paper based questionnaires. 

Volunteers are required to help in assisting with capturing 

patients views whilst on wards or clinics within the hospital. 

The feedback received is used to help improve services and 

patient care. 

Personal Characteristics/Person Specification 

• Excellent communication skills, both written and oral 

• Friendly, approachable manner 

• Able to use own initiative, reliable, confident 

• Understands confidentiality 

• Enthusiastic and confident. 

The volunteer role involves: 

• Talking to patients about their experience in hospital 

• Completing patient questionnaires on a variety of wards and 

clinic areas 

• Collecting Friends & Family test cards 

• Communicating with patients and staff. 


• Hand-held monitor training 

• A chance to meet a variety of patients and staff 

• An opportunity to see wards and clinics 

• Update meetings to receive information on the survey results 

and meet other volunteers. 

Volunteers are required Monday to Friday 9am until 12 noon 

or 2pm to 5pm and weekends 10.30am until 1.30pm. 

5


Accident & Emergency Support Volunteer 


Accident & Emergency is a very busy area, which treats a high 

volume of patients with both major and minor conditions. The A 

& E at the Northern General Hospital sees adult patients only, with 

annual attendance of approximately 93,000. 


• An understanding and appreciation of the need for confidentiality 

at all times 

• Have good verbal communication skills to engage patients and 

relatives with differing levels of comprehension 

• Ability to work as part of a multi-disciplinary team 

• Ability to liaise with and work under the direction of the nurse 

co-ordinator at all times 

• The ability to be non-judgemental and treat all people with dignity 

and respect 


• Liaise with nursing staff and housekeeping staff in each clinical 

zone as to which patients can be offered food and drink 

• Collect sandwiches from the catering department as required 

• Provide general support and companionship for patients and 

relatives 

• Provide directions for patients and relatives from/to X ray and 

around the department in general 

• Collect prescriptions from pharmacy as directed by the nurse 

co-ordinator 

• Assist in keeping waiting area clean and tidy. 


• Local induction to the A & E Department and orientation to the 

layout. Opportunity to develop communication skills in a dynamic 

health care setting. Insight into the many occupations and roles 

important to providing emergency care. 

Volunteers are required any day during the week. 

Early shift between 7am and 3pm or late shift 1pm until 9pm. 

6


Discharge Lounge Support Volunteer 


The Discharge Lounge provides an area for patients waiting 

for medication and/or transport home. The unit has 17 chairs 

and up to 6 beds for patients. 


• Reliable 

• Enthusiastic, and well presented 


• Outgoing, helpful, cheerful and chatty 


• Making all patients welcome 

• Offering a drink on arrival 

• Distributing sandwiches and drinks at lunchtime 

• Collecting forgotten items from wards 

• Escorting patients to onward transport 

• Chatting to patients, and giving out reading materials 

• Reporting to staff on the above 

• Reminding patients to complete Friends and Family test cards. 


• A welcoming service to all patients coming in to the lounge 

• To aid the lounge staff in ensuring that the lounge patients 

have someone to chat to and they are not ignored when the 

lounge is busy and staff are collecting patients. 

Volunteers are required between 10am and 3pm, Monday to Friday 

7


Smoking Cessation Volunteer 

Location: Sheffield Teaching Hospitals Foundation NHS Trust 

This new role requires enthusiastic volunteers to offer support 

and promotion to patients and their families within Inpatient 

wards and outpatient clinics throughout the Trust. 

Previous experience of stopping smoking would be desirable. 


• Passionate about improving health for patients 

• Previous experience of stopping smoking would be desirable 

• Ability to manage own time 

• Confidence in approaching patients 


• Ability to raise concerns with staff 

• Reliable and flexible. 


• Provide a supportive and friendly relationship to patients and 

families 

• Explain their own experiences of smoking cessation 

• Establish the motivation of patients (using a scoring card) to 

assess how ready they are to stop smoking 

• Offer promotional written material around the facts/risks of 

smoking 

• Provide written information for patients on how to self refer 

• Record the number of patients seen and motivational score. 


• The opportunity to support patients through informal 

communication and conversation 

• Provide basic training around the facts and risks of smoking 

• The opportunity to experience an NHS environment. 

Volunteers are required between 10am and 3pm, Monday to Friday. 

8


Radiotherapy Patient Support Volunteer 



Location: Weston Park Hospital 

Radiotherapy is the treatment of people with cancer using 

ionising radiation (x-rays). Most of the patients are outpatients 


and the majority are able to care for themselves and are 

treatment area that is open Monday - Friday 9am until 

independent. We have about 300 patients a day that will 

7pm, with patients coming in for treatment throughout 

attend 

the day. 

the department for treatment and most attend each 

day. It is a large department occupying a significant 

proportion Personal Characteristics/Personal of the lower ground floor. Specification 

• Reliable 

Personal • Enthusiastic Characteristics/Person Specification 

• Reliable Empathic, willing and sensitive 

• Flexible Good communication approach skills 

• Friendly 

Able to 

manner 

work as 

and 

part 

can 

of a 

put 

team 

people 

and 

at 

autonomously 

ease 

• Interest in Oncology 


• The Dedicated. role includes: 


The 

on 

volunteer 

the unit 

role involves: 

• Chat Helping to patients the staff who to keep are waiting the unit for tidy treatment, particularly those 

• who Stocking are elderly up and attend without an escort 

• Provide Running drinks of errands if required 

• General 

Welcome 

help 

patients 

on reception 

to the 

receiving 

unit 

patients 

• Sitting with patients 

• Escort patients to treatment machines 

• What To provide we can general offer: help and support to patients such as chatting 

• to Induction them when with they the arrive housekeepers at reception. and support workers 


• The opportunity to be part of a multidisciplinary team 

• The opportunity to learn about the radiotherapy treatment 

process. 

Volunteers are required Monday to Friday 

anytime between 9.30 and 4.30pm. 


9


Aqua Natal Support Volunteer 


Location: King Edward VII Swimming Pool, Clarkehouse Road, 

(Royal Hallamshire Hospital Site) 


The Aqua Daycase natal is Chemotherapy an exercise session Unit in is the a newly swimming refurbished pool. It is 

treatment available to area pregnant that is women, open Monday as well as - Friday to women 9am who until have 

7pm, had babies with patients recently. coming in for treatment throughout 

the day. 

• The sessions are run every Friday throughout the year (with the 

Personal Characteristics/Personal Specification 

exception of Easter and Christmas) at 1:15-2pm. 

• Reliable 


The venue is King Edward VII pool on Clarkehouse Road, 

• Empathic, Sheffield S10 willing 2LB. and sensitive 


• Women Able who to work have as given part birth of a team bring their and autonomously 

babies with them. The 

• mothers Interest get in in Oncology the pool to exercise but the babies stay on the side 

of the pool where the mothers can see them. The babies are 

The role includes: 

ultimately the responsibility of their mothers. 


Between on the 12-20 unit babies attend Aqua natal each week. 

• Helping the staff to keep the unit tidy 

Personal • Stocking Characteristics/Person up 

Specification 

• Running Reliable of errands • Patient 

• Welcome Enthusiastic patients to the unit • Mature attitude 

• • Sitting Well presented with patients • Good communication skills. 

The What volunteer we can offer: role involves: 

• Induction Keep an eye with on the housekeepers babies with minimal and support interruption workers 

• Pick up a baby if crying a lot and cannot be settled 

• Following safe procedures for handling babies 

• Following infection control procedures after handling individual 

babies. 


• Local Induction. 

Volunteers required Friday between 12.30pm and 2.30pm. 


10


Obsteric Ward Welcomer/Support Volunteer 

Location: Jessop Wing 

We have 4 Obstetric in-patient wards at Jessop Wing which 

include Concord, Rivelin, Whirlow and Norfolk, caring for Ante 

natal and Post natal women. 


• Polite and able to communicate well 

• Smart and punctual 

• Experience of dealing with the public a bonus 

• Reliable and dedicated 

• Flexible manner 

• Able to use initiative. 


• Meeting and greeting patients and visitors 

• Making refreshments 

• Telephone answering (maintaining confidentiality) 

• General errands 

• Assisting midwives, support workers, housekeepers and the wider 

team in non-clinical duties. 


• Experience in meeting the public 

• Experience in a health care setting in a safe and supportive 

environment 

• Team working with the labour ward staff and associated wider 

multidisciplinary team. 

Volunteers required any day during the week. 

11


Hearing Aid Support Volunteer 



Location: Community based 

Sheffield offers a specialist service for adults with hearing loss 

and learning disabilities which is a specialism within the larger 


Adult 

treatment 

Audiology 

area that 

Service. 

is open Monday - Friday 9am until 

Adult 7pm, Audiology with patients Service coming is looking in for for treatment dedicated throughout volunteers to 

the day. 

provide information to individuals or groups on how to use a 

hearing 

Personal 

aid. 

Characteristics/Personal 

An interest in audiology 

Specification 

would be beneficial. The 

role • Reliable will involve visiting venues within the community. 


Personal • Empathic, Characteristics/Person willing and sensitive Specification 

• Patience Good communication skills 

• Good Able to communication work as part skills of a team and autonomously 

• The Interest ability in to Oncology work with a wide range of people 

• Friendly 

• 

The 

Dedicated 

role includes: 

and reliable 


• Well Presented. 

on the unit 

The • Helping volunteer the staff role to involves: keep the unit tidy 

• Going 

Stocking 

to the 

up 

client's place of residence and providing information 

• Running of errands 

to the client and care team, on how to use a hearing aid 

• Welcome patients to the unit 

• To Sitting learn with basic patients information about a range of hearing aids 

• Present information to adults with learning disabilities and their 

What carers. we This can could offer: be a one-to-one session, or in a small group 

• setting. Induction with the housekeepers and support workers 


• The role provides basic training in hearing aids, and the 

opportunity to work with a varied group of people. 

Volunteers required between Monday to Friday. 


12


Community Midwife Support Volunteer 

Location: Sheffield Children’s Centres 

The Children’s Centres and community venues used by 

community midwives are varied and different to suit the needs 

of their community. Midwives work in these centres to help 

families to access care in a child friendly environment where 

other services are easily signposted, including nursery provision. 


• Friendly, welcoming and sensitive to the family’s needs 

• Well presented 

• Mature and patient 

• Reliable and dedicated. 


• Setting up clinic spaces with the clinic midwifes 

• Putting equipment away at the end of clinic sessions 

• Meeting and greeting pregnant women and their families 

• Welcoming families to the clinic and escorting them to the waiting 

area 

• Assisting families in registration at clinic 

• Signposting to facilities 

• Assisting in maintenance of child and baby safe equipment 

• Maintaining confidentiality. 


• Experience of working with a community midwifery team 

• A unique view of the work of Children’s Centres 

• An understanding of the work of the multi-disciplinary team 

• An understanding of the normal care pathway undertaken by 

pregnant women in a community setting 

• A basic understanding of referral pathways when women deviate 

from the normal care pathway. 

Volunteers are required Tuesday to Friday. 

13


CACTI Volunteer 




The Adult Speech & Language Therapy (SLT) Service in Sheffield offer 

people with acquired speech/ language difficulties following a stroke the 

ability The to Daycase continue Chemotherapy to practice speech Unit therapy is a exercises newly refurbished 

at home on a 

computer. treatment After area people that have is open had regular Monday therapy - Friday with a 9am speech until and 

language 7pm, with therapist patients they can coming continue in to for practice treatment improving throughout their 

communication the day. skills by practising exercises at home on a computer. 

Volunteers are needed to visit them in their own homes once a week to 

support Personal them Characteristics/Personal using the computer exercises. Specification 

Personal 

• Reliable 

Characteristics/Person Specification 

• 

• 

Good 

Enthusiastic 

communication and listening skills 

• Empathic, willing and sensitive 

• Open and non-judgemental 


• Ability to learn new skills and follow advice from SLT about the most 

• Able to work as part of a team and autonomously 

appropriate communication strategies 

• Interest in Oncology 

• Ability to use own initiative 

• The Ability role to adhere includes: to confidentiality policy 

• • Basic Providing computer lunches skills (switching and drinks on and for opening patients program receiving on a treatment PC, use 

of on e-mail) the unit 

• • Good Helping spoken the English. staff to keep the unit tidy 

• Stocking up 

The 

• 

volunteer 

Running of 

role 

errands 

includes: 

• 

• 

Supporting 

Welcome 

the 

patients 

person you 

to 

visit 

the 

to 

unit 

practice computer exercises set up by a 

• 

speech 

Sitting 

and 

with 

language 

patients 

therapist, to help improve their ability to communicate 

• A commitment to visiting regularly once a week for 6 months 

• What Completion we can of regular offer: weekly feedback sheet for Scheme Co-ordinator 

• re: Induction successes/concerns with the etc; housekeepers the form is returned and support by post or workers email 


• Opportunities for conversations that can be both enjoyable and challenging 

• Training before the volunteer placement starts 

• Training is also provided on how to use the computer programs and how to 

assist a person with communication difficulties to use them 

• Regular contact with Scheme Co-ordinator 

• Valuable experience for those who are applying for SLT Assistant roles or 

who are thinking of training as SLTs 

• Travel expenses. 


14


Conversation Partner Scheme Volunteer 


The Conversation Partner Scheme is operated by the Adult Speech & 

Language Therapy (SLT) Service in Sheffield for people with acquired 

speech/language difficulties following a stroke. Each person has a 

different set of speech and language difficulties; these can include 

slurred speech which is hard to understand, comprehension problems, 

and expressive difficulties. People with acquired speech and language 

difficulties are visited in their own homes once/week for support with 

their communication, accessing opportunities for conversation and 

social inclusion. 


• Reliable • Mature attitude 

• Enthusiastic and well presented • Patient 

• Good communication skills • Understanding of confidentiality. 

The volunteer role includes: 

• Providing the person you visit with opportunities for enjoyable 

conversations 

• A commitment to visiting regularly once a week for 6 months 

• Some preparation before visits, for example, to gather appropriate 

materials - this may include finding books/magazines/brochures etc. 

which reflect patient’s own interests, accessing old photos of Sheffield 

or patient’s ownsignificant places, accessing catalogues, internet research 

• Completion of regular weekly feedback sheet for Scheme 

Coordinator re: successes/concerns etc; the form is returned by post or 

email. 


• Opportunities for conversations that can be both enjoyable and 

challenging 

• Training before volunteer role commences 

• Regular contact with Scheme Co-ordinator 

• Regular bi-monthly support group meetings for volunteers to exchange 

ideas and give/receive support 

• Valuable experience for those who are applying for SLT assistant roles 

or who are thinking of training as SLTs 

• Travel expenses. 

15

NHS Volunteer OPPS 16PP FEB2013 unplanned_Layout 1 27/02/2013 16:04 Page 16 

Your Charity 

Sheffield Hospitals Charity 

is the official NHS charity 

for the Sheffield Teaching 

Hospitals NHS Foundation 

Trust (STH). With the help 

of our supporters, Sheffield Local supporters celebrating the end of their sponsored walk 

Hospitals Charity raises 

funds to improve the care and treatment of thousands of local patients being treated 

for almost every type of condition at the STH. 

As a volunteer in the STH you will see first-hand the difference the Charity makes. In 

fact, you’re already benefiting from our support as the Charity provides annual 

grants to the Volunteer Services Team. This funding helps them to manage the 

wonderful teams of volunteers who provide that vital “something extra” through 

their dedication to the hospitals and their patients. 

Our funds have helped patients in many different ways including: 

• A specialist nurse at the Cardiothoracic Centre, in the Chesterman Wing of the Northern 

General Hospital, to help save lives by detecting and treating serious inherited cardiac 

conditions. 

• The library at Weston Park Hospital that provides patients with the opportunity to borrow 

books, newspapers, magazines, DVDs and CDs. A trolley service is also provided for patients 

who do not feel well enough to visit the library. 

• A twin cot with heated mattress for premature twin babies being treated in the Special 

Care Baby Unit at the Jessop Wing Hospital, enabling twins to be nursed together. This 

helps them to bond and supports their development in the long-term. 

• The creation of an en-suite bedroom in the Haematology Department at the Royal 

Hallamshire Hospital, so partners and family members can stay overnight with leukaemia 

and other blood disorder patients. 

16


How you can make a difference 

As a volunteer at the STH you are already making life better for patients, but there are many 

other ways you can help to make a difference with Sheffield Hospitals Charity. 

You could join a fundraising event for us, like running in the Sheffield Half Marathon, or organise 

your own, such as a family fun day or a sponsored walk. You could make a single donation via 

our website or help us to plan for the future with security and confidence by making a regular 

donation, which you can do by contacting our Fundraising Team (see below for details). 

If you have a particular hospital, ward or clinical area that you’d like to direct your gift or 

fundraising efforts towards, just let us know and we’ll make sure it goes to the right place. 

Spread the word 

Make more people aware of our work by letting patients and their families know about us and 

what they can do to help. Follow us on social networking sites like Facebook and Twitter, where 

you can share our posts and encourage our other supporters, so your friends and family can see 

what we do for patients in Sheffield. 

Can you volunteer a little more of your time? 

The STH are made up of five hospitals in different sites across Sheffield. As a result the Charity 

struggles for the time and resources to keep our literature within the hospitals stocked and upto-date 

and our collection tins maintained and regularly emptied. As a volunteer already on site, 

you are in a perfect position to help us if you have the time. 

If you can spare an hour or so whilst you’re volunteering at one of our hospitals and can help us 

with the stocking of Charity literature or the emptying of collection tins, we’d be very grateful if 

you could get in touch with us (see details below). 

Contact us 

For more information on any method of support, please contact the 

Fundraising Team by calling 0114 271 1351, emailing charity@shct.nhs.uk 

or visit our website sheffieldhospitalscharity.org.uk



The League of Friends has 

provided in the last year: 

• A Courtesy Bus for the 

Northern General Hospital 

• Furniture for a flat in the 

Spinal Injuries Unit at the 

Northern General Hospital. 

The flat is available for 

relatives who need to stay 

overnight or longer term 

• Furniture for a day room on 

Ward Firth 8 at the Northern 

General Hospital 

• Christmas meal menus for 

patients at the Northern 

General Hospital and Royal 

Hallamshire Hospital. 

Join us and make 

a difference 

The Sheffield Teaching Hospital League 

of Friends is a registered charity 

established in 1969. 

Dedicated volunteers devote their time 

to raising money for additional services, 

facilities and equipment for the benefit 

of patients, visitors and staff. 

For more information on how to 

volunteer, make a donation or 

become a member please contact: 

The Voluntary Services Team 

Telephone: 0114 2715735 or 0114 2266045 

Email: volunteer@sth.nhs.uk 

18

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