FAQs for BSNL Hello TV for PC/Data Card users 1. What is BSNL ...
FAQs for BSNL Hello TV for PC/Data Card users 1. What is BSNL ...
FAQs for BSNL Hello TV for PC/Data Card users 1. What is BSNL ...
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
<strong>FAQs</strong> <strong>for</strong> <strong>BSNL</strong> <strong>Hello</strong> <strong>TV</strong> <strong>for</strong> <strong>PC</strong>/<strong>Data</strong> <strong>Card</strong> <strong>users</strong><br />
<strong>1.</strong> <strong>What</strong> <strong>is</strong> <strong>BSNL</strong> <strong>Hello</strong> <strong>TV</strong> <strong>for</strong> <strong>PC</strong> / <strong>Data</strong> <strong>Card</strong> <strong>users</strong>?<br />
<strong>Hello</strong> <strong>TV</strong> <strong>is</strong> the one stop entertainment destination where you can watch your favorite videos, movies and<br />
Live <strong>TV</strong> channels on your <strong>PC</strong> / Laptop through your data card.<br />
2. How it <strong>is</strong> different from Mobile <strong>TV</strong>?<br />
You can also see <strong>BSNL</strong> „<strong>Hello</strong> <strong>TV</strong>‟ on your mobile (small screen). But if you want to see <strong>TV</strong> on bigger<br />
screen i.e. on Laptop/<strong>PC</strong> screen the same <strong>is</strong> provided through, “<strong>Hello</strong> <strong>TV</strong> service <strong>for</strong> <strong>PC</strong> / <strong>Data</strong> <strong>Card</strong>”<br />
3. <strong>What</strong> kind of entertainment can I find on <strong>Hello</strong> <strong>TV</strong>?<br />
Music videos, Movies and 50+ live <strong>TV</strong> channels. <strong>Hello</strong> <strong>TV</strong> has the best of entertainment. Just browse<br />
through our massive library of 1000+ items and take your pick from the best of Indian entertainment.<br />
4. How do I avail the <strong>Hello</strong> <strong>TV</strong> service?<br />
You can avail th<strong>is</strong> service on <strong>BSNL</strong>'s – FTTH, WiMAX, DSL, GSM/EVDO <strong>Data</strong> cards & also through<br />
other operator's any internet access by browsing http://bsnl.hellotv.in/ web page.<br />
For Live <strong>TV</strong> channel:<br />
a) Access http://bsnl.hellotv.in/ webpage<br />
b) Create a <strong>Hello</strong> <strong>TV</strong> account<br />
c) Log in by using username and password.<br />
d) Choose your channel and click on the subscribe button<br />
e) Select payment option.<br />
But <strong>for</strong> payment purpose <strong>BSNL</strong>’s GSM number will have to be mentioned. Money will be deducted from<br />
th<strong>is</strong> mobile number after authentication.<br />
5. Can other operator customers subscribe <strong>BSNL</strong> <strong>Hello</strong> <strong>TV</strong> service, if yes. How other operator/<br />
service provider‟s customer can avail th<strong>is</strong> service?<br />
They can subscribe using TRUST <strong>Card</strong> payment option on the website.<br />
6. How to access th<strong>is</strong> service through internet?<br />
Through any internet media access, customer can browse http://bsnl.hellotv.in, login & use th<strong>is</strong> service,<br />
even if it <strong>is</strong> subscribed with other types of net access or payment modes.<br />
7. <strong>What</strong> are the different channels we can watch on <strong>Hello</strong> <strong>TV</strong>?<br />
Aastha Divya U<strong>TV</strong> Stars Zoom <strong>TV</strong> Music India U<strong>TV</strong> Bindaas<br />
Star News Raj Tv Kairali <strong>TV</strong> Raj News Hamaar <strong>TV</strong><br />
Sangeet<br />
Bhojpuri<br />
PTC Punjabi PTC Chakde Kairali News Raj Digital Plus Sangeet Bangla 24 Ghanta<br />
B4U Movies Manoranjan <strong>TV</strong> PTC News DD National V<strong>is</strong>sa <strong>TV</strong> Jaya <strong>TV</strong><br />
Aaj Tak<br />
Headlines<br />
Today<br />
Bloomberg<br />
U<strong>TV</strong><br />
U<strong>TV</strong> Movies Mh1 B4U Music Raj Musix<br />
Tez ET Now Live India Times now Star Majha<br />
Star Ananda NewsX Tv9 Gujrat Tv9 Mumbai<br />
* And Many More
8. <strong>What</strong> are the different kinds of value packs available in three channel pack option ? These are<br />
combination of different channel packs designed as per market demands.<br />
e.g. Namkeen Teen, Super South, Breaking News Pack, North Ka Dhamal , Aami Bengali, Aamchi Pack<br />
& Ekdam Bollywood.<br />
9. Is there any service other than <strong>TV</strong> channels?<br />
Yes, you can access Music Videos & Movies in addition to <strong>TV</strong> channels:<br />
For Music videos:<br />
a) Create a <strong>Hello</strong> <strong>TV</strong> account<br />
b) Log in by using username and password.<br />
For Movies:<br />
a) Create a <strong>Hello</strong> <strong>TV</strong> account<br />
b) Log in by using username and password.<br />
10. <strong>What</strong> are the different kinds of subscriptions packs that I can choose from <strong>Hello</strong> <strong>TV</strong>? There are<br />
many kinds of subscription packs you can choose from -<br />
Pack No. of channels Subscription fee Validity<br />
Jumbo 30 99* 1 month<br />
South Special 30 99* 1 month<br />
Value Packs 3 29* 1 month<br />
Single Channel<br />
1 10* Daily<br />
1 20* Weekly<br />
1 29* Monthly<br />
*<strong>for</strong> latest tariff, please v<strong>is</strong>it <strong>BSNL</strong> website – http://www.bsnl.co.in<br />
1<strong>1.</strong> <strong>What</strong> are the mode of payments in <strong>Hello</strong> <strong>TV</strong> account?<br />
You can pay by 2 modes after creating an account:<br />
a) TRUST card<br />
b) <strong>BSNL</strong> Mobile number talk-time:- the subscription charge will be deducted from balance of<br />
your prepaid <strong>BSNL</strong> Mobile Number (GSM Mobile or <strong>Data</strong> <strong>Card</strong> Number) or billed, in case of<br />
<strong>BSNL</strong> Postpaid number.<br />
12. Is there any limit on the number of items I can subscribe from <strong>Hello</strong> <strong>TV</strong>?<br />
Absolutely not, we believe entertainment has no limits, so why limit your access to entertainment?<br />
13. Do I need to be a member of <strong>Hello</strong> <strong>TV</strong> to access the entertainment?<br />
Yes, you have to create a <strong>Hello</strong> <strong>TV</strong> account to enjoy browsing and sampling all the videos and movie<br />
content available on the site. For Live <strong>TV</strong> you have to create a <strong>Hello</strong> <strong>TV</strong> account and subscribe to the<br />
channel packs.<br />
14. I am very selective about the content I subscribed, what plan do you recommend?<br />
If you would like to pick just one item at a time, choose single channel pack. If you are likely to go <strong>for</strong><br />
more than one channel at a time, you can go <strong>for</strong> the jumbo pack.
15. Can I hold multiple subscription plans at the same time?<br />
Yes, you can hold multiple subscription plans at the same time.<br />
16. Can I change my plan be<strong>for</strong>e I pay <strong>for</strong> the content?<br />
Sure you can. When you are on the shopping cart page, just choose the price plan which best suits your<br />
requirement. Only when you are sure that you are opting <strong>for</strong> the right price plan, that <strong>is</strong> when you should<br />
click on “Proceed to payment”.<br />
17. <strong>What</strong> can I find in the My Cart?<br />
Your “My Cart” cons<strong>is</strong>ts of all the items you want to purchase. To go to the My Cart, just click on My<br />
Cart items.<br />
18. Can I create playl<strong>is</strong>t of the content in my content library?<br />
No.<br />
19. Can anyone else access My Account?<br />
Your “My Account” <strong>is</strong> your own private collection of purchased content. So long as you do not share<br />
your <strong>Hello</strong> <strong>TV</strong> username/password, no one else can access your content library.<br />
20. Do I have unlimited access to the content in “My Account”?<br />
Yes, you can access your content library as often as you want to, by simply authenticating yourself with<br />
username/password and going to “My Account”.<br />
2<strong>1.</strong> I have a question about one of my transactions l<strong>is</strong>ted here, who do I ask?<br />
You can Email us your query on the following email ids:<br />
Sr. No. Zone Name of the Call center E-mail id<br />
1<br />
Karnal bsnl_wscc_karnal@bsnl.co.in<br />
2 Dehradun bsnl_wscc_dehradunl@bsnl.co.in<br />
3 North zone Ajmer bsnl_wscc_ajmer@bsnl.co.in<br />
4 Lucknow bsnl_wscc_lucknow@bsnl.co.in<br />
5<br />
Ahmedabad bsnl_wscc_ahmedabad@bsnl.co.in<br />
6 West zone Pune bsnl_wscc_pune@bsnl.co.in<br />
7 Bhopal bsnl_wscc_bhopal@bsnl.co.in<br />
8<br />
Guwahati bsnl_wscc_guwahati@bsnl.co.in<br />
9 East zone Bhubaneshwar bsnl_wscc_bhubaneshwar@bsnl.co.in<br />
10 Kolkata bsnl_wscc_kolkata@bsnl.co.in<br />
11 Patna bsnl_wscc_patna@bsnl.co.in<br />
12<br />
Hyderabad bsnl_wscc_hyderabad@bsnl.co.in<br />
13 South zone Bangalore bsnl_wscc_bangalore@bsnl.co.in<br />
14 Chennai bsnl_wscc_chennai@bsnl.co.in<br />
Our customer support will revert with a response .
22. Are all the entertainment content (music videos, movies and live <strong>TV</strong> channels) on <strong>Hello</strong> <strong>TV</strong><br />
available <strong>for</strong> subscription?<br />
No, Music videos and movies do not require any kind of subscription. You can simply log in and click on<br />
the content and it will play. Only <strong>for</strong> Live <strong>TV</strong> channels subscription <strong>is</strong> required.<br />
23. <strong>What</strong> <strong>is</strong> the minimum speed required to enjoy th<strong>is</strong> service?<br />
Minimum bandwidth required <strong>is</strong> 256 kbps.<br />
24. Why should I pay <strong>for</strong> subscribing content from <strong>Hello</strong> <strong>TV</strong> when I can download it free from<br />
other sites?<br />
<strong>Hello</strong> <strong>TV</strong> offers the latest content available on the entertainment circuit. We also ensure that the content<br />
you are subscribing from the site <strong>is</strong> of good quality and <strong>is</strong> free of any viruses or spyware. Th<strong>is</strong> way, you<br />
are subscribing to the best of entertainment, and that too legally.<br />
25. Can I be sure that the entertainment content I download from <strong>Hello</strong> <strong>TV</strong> <strong>is</strong> legal?<br />
<strong>BSNL</strong> ensures that all the content available on the site <strong>is</strong> legal. Be it the videos, movies or live <strong>TV</strong><br />
channels, all the content featured on <strong>Hello</strong> <strong>TV</strong> <strong>is</strong> being offered legally <strong>for</strong> your entertainment and<br />
downloading purposes.<br />
26. If I find any inappropriate content on the site, what should I do?<br />
You can report th<strong>is</strong> inappropriate content to us. Click on the „contact us‟ link or fill out the <strong>for</strong>m of<br />
Feedback. Our team will promptly look into th<strong>is</strong>.<br />
27. Can I get th<strong>is</strong> service on my mobile?<br />
Yes. Live <strong>TV</strong>, videos and movies are available on “<strong>BSNL</strong>LIVE” WAP Portal which you can access from<br />
your mobile. Please v<strong>is</strong>it http://bsnllive.info in to get more in<strong>for</strong>mation on th<strong>is</strong>.<br />
28. From where I can get Trust <strong>Card</strong>?<br />
Its available at ITZ world's outlet, <strong>BSNL</strong> Franch<strong>is</strong>ees, <strong>BSNL</strong> Customer Service Centers, <strong>BSNL</strong> retailers.<br />
29. Is there any other service charges applicable apart from Service pack charges?<br />
<strong>Data</strong> / browsing charges are applicable as per the data plan.
Change language