NICE Gaming Solutions - NICE Systems

NICE Gaming Solutions
Solutions for Surveillance, Security and Table Game Management
Insight from Interactions
Double Down with

ENHANCE SECURITY OPERATIONS AND
IMPROVE BUSINESS PERFORMANCE
Each year, more than 250 million visitors enter casinos worldwide, including
individuals whose intent is nefarious or even criminal. Casinos are left with
the task of identifying them and then tracking, recording and preventing their
potentially criminal actions. Whether it‘s an attempt to cheat or scam at table
games, the manipulation of slot machines or fraudulent liability claims — they
cost your casino millions of dollars annually. Finding a solution to mitigate
these risks and insolate your casino from these types of losses, is a just the
challenge that NICE Gaming Solutions responds to.
NICE Systems offers tailored security solutions specifically designed for casinos
and gaming that deliver effective front-line defense with proactive security
features utilizing innovative video surveillance technology. With NICE’s table
game management solution (NICE TGM), gaming operators can now capture
every card and game outcome on Black Jack or Baccarat table games.
Comprehensive in nature, NICE’s Gaming Solution also provides the best second
line of defense — knowledge. In the event that an incident does occur, gaming
operators are armed with recorded evidence of exactly what happened and
when. NICE Systems offers a unique and revolutionary incident information
management solution that enables casinos to aggregate, manage and share
incident information and evidence, all in one place. As a result, investigations
and incident follow-up are markedly streamlined and more effective.
NICE Gaming Solutions provide a complete range of casino surveillance and
security products, applications and services. Gaming organizations can now
benefit from total multi-media capture, analysis, reporting and evidence
disclosure needed to combat the unnecessary losses posed by criminal and
fraudulent behavior.

Encoder 1008
Encoder 1008
Encoder 1008
Redundant
Encoder 1008
Transmission
NiceVision User Interface
Database
Redundant
Database
Recording
Management
Zero-Points-of-Failure Concept
NVR 1
NVR 2
NVR 3
Redundant
NVR
CASINO SURVEILLANCE
SOLUTIONS FOR SURVEILLANCE OPERATIONS
NICE helps surveillance operators to maintain game
integrity, settle disputes effectively and ensure business
continuity by offering three main product features.
SURVEILLANCE-TAILORED USER INTERFACE
The NICE control interface is designed to fit the particular
needs of surveillance operators. The intuitive, easy-touse
user interface improves response time and personnel
productivity while efficient investigation tools reduce
dispute settlement time and improve table productivity.
The integrated map functionality makes it easy to position
and locate cameras throughout the casino premises. A full
virtual matrix enables costs savings as well as collaborative
event management for improved event response.
ZERO POINTS OF FAILURE
NICE‘s gaming product suite features non-stop video
recording to keep your casino running 24/7. Our unique,
patent-pending fail-over technology provides an
automatic and seamless change over to back-up units
in the event of a component failure. NICE’s field-proven
products deliver an unprecedented level of resilience at
all system levels to prevent costly interruptions, ensuring
reliable video monitoring. NICE‘s non-stop surveillance
solutions include:
•
•
•
•
•
•
Surveillance-
tailored
user interface
Zero points
of failure
Single point for
evidentiary
aggregation
Redundant central database (hot standby)
Redundant network video recorders
(N+1 redundancy)
RAID-based storage
Unique, patent-pending encoder redundancy
(N+1 redundancy)
Support of dual power supplies in NVRs and
encoders
Support for dual IP networks for network redundancy

NICE GAMING PRODUCT PORTFOLIO
IP Cameras
Megapixel
Cameras
Edge Devices
Third-Party IP Cameras
NVE 1002
Smart Encoders
NVE 1008
Eight-Channel
Encoders
Encoders
Third-Party Analog
Cameras
SINGLE POINT FOR EVIDENTIARY AGGREGATION
NICE products integrate with the full spectrum of
casino third-party systems including PoS, table and
slot management systems, incident management, and
others. Trigger your CCTV system with alerts coming from
your pit or slot management system to automatically
display a predefined monitor layout showing all relevant
video of an event. NICE‘s sophisticated gaming products
enable fast, informed decision-making using complete
alarm management and instant verification tools.
Avoid potential losses by improving event response and
verification on your gaming floor.
OPEN INTEGRATION PLATFORM
NICE‘s open platform architecture allows you to integrate
various third-party IP and mega pixel cameras from
leading camera manufactures. Take advantage of hybrid
technology by combining your preferred optical unit
with NICE‘s high-quality recording and efficient video
management along with analytic features.
Remote Viewing / Mobile
PDA client Web Viewer
IP
NVR 9000
Scalable Enterpriseclass
Solutions
Control Room Management
Virtual Matrix
Decoders
NVD 1002
NVD 5004
Support of various
Keyboards and
Monitors
Network Video Recording (NVR)
and Management Solutions
DAS / SAN / iSCSI /
NAS Storage
Solutions
ADVANCED VIRTUAL VIDEO MATRIX
NICE offers a fully integrated virtual video matrix
maintaining the usage of keyboard, joystick and jog
shuttle for PTZ control and enhanced playback options
– fast reverse playback for example. The intelligent video
switching functionality enables surveillance operators
to easily access live or play-back video, then view it
in their preferred layout and order on the video wall.
NICE’s Advanced Virtual Video Matrix makes any camera
available, to any monitor, at any time.
Double Down with

CASINO SECURITY
ENHANCED SECURITY OPERATIONS
With extensive experience garnered from securing some of the world’s most
security conscious locations, NICE Systems has identified the Intelligent Security
Cycle as a proactive, systematic approach to managing security incidents and
mitigating their risk. Security teams from varying industries use video surveillance
to accelerate five primary activities as part of their security process. NICE‘s gaming
solutions are designed to help security managers implement the Intelligent
Security Cycle and NICE advanced video surveillance, maximizing your casino’s
security while improving operational efficiency.
• Detect events proactively while
effectively scanning abundant
video information
• Verify event severity to
differentiate between
threats and innocent
activities
• Resolve events efficiently using
collaborative event management
tools and features
• Investigate event data and reconstruct incidents
quickly to understand threats and opportunities
• Improve security infrastructure, personnel
effectiveness and operations
NiceVision GUI showing
integrated Video Content
Analytics
EARLY DETECTION AND PREVENTION
NICE takes security operations to the next level by changing
tedious monitoring and rather responsive operations to
proactive security with the ability to identify events as
they evolve. Security operators can effectively respond to
security threats and focus on making decisions instead of
the ineffective monitoring of numerous cameras.
Now, automatically detect security threats by using
NICE‘s integrated video content analytics enabling better
overall awareness and detection of events. Activities such
as securing cash handling areas, detecting unauthorized
parking of vehicles, or tracking the occupancy in critical
areas, can all be managed by using NICE intelligent video
solutions. NICE‘s ability to interface with third-party
systems such as smoke detectors, access control systems
or license plate recognition applications, increase the
interoperability in your security environment.

ACCELLERATED VERICATION
NICE has developed capabilities that allow security
operators to screen alarms of various types and verify
whether it is a real threat or just an accidental trigger. The
system can immediately reconstruct event scenarios and
display different views of relevant cameras to gain better
awareness of the situation.
EFFECTIVE RESOLUTION
Gaming operators can leverage the power of IP video and
use collaborative event management tools to effectively
unfold and resolve security events immediately with
NICE Gaming Solutions. By enabling operators to share
real-time video with the relevant stakeholders, regardless
of their location on the network – such as streaming to
handheld devices – the risk of potential incidents can be
drastically mitigated.
INCIDENT MANAGEMENT
Today, gaming operators face increasing challenges
investigating cases and expeditiously delivering the
evidence needed to convict criminals and fraud.
Multimedia evidence has become essential in solving
crimes and delivering indisputable evidence. But with all of
the multimedia data sources available, the amount of raw,
unstructured multimedia data keeps growing and in most
cases remains incomplete due to the inconvenience of
accessing it. Much of this information exists in standalone
systems that weren’t designed for interoperability, making
the process of utilizing it time consuming and difficult.
Video, audio, photographic and electronic-based evidential
and event information needs to be captured, organized
and stored, accurately, efficiently and easily. Now, security
operators can rely on a powerful incident management
tool – NICE Inform.
NICE Inform graphical user interface
NICE INFORM
Being the first and only solution of its kind, NICE Inform
captures the full spectrum of multimedia information,
streamlines investigations and case reconstructions and
delivers a complete chronological visual and audible history
of an incident. With all interactions consolidated into a
single system, all elements of an incident can be heard and
seen as it unfolds; giving security investigators a 360° view
of what, when and where things happened. All incidentrelated
multimedia information is organized, packaged
and retained in a secure electronic folder, eliminating
time-consuming aggregation and enabling operators
to rapidly package, export and deliver authenticated
multimedia evidence. NICE Inform also supports online
storage for enhanced collaboration and sharing of
evidence and maintains an audit trail detailing user
access and file movement within the case folder.
BENEFITS OF NICE INFORM
•
•
•
•
•
•
Increased efficiency with centralized
multimedia incident information for quicker
review and tracking of the events
Generates evidence quickly and easily
Reduces investigation time and effort
Provides an overall perspective of the entire
incident scenario
Removes the need of tape and media
management with online storage of
investigations and evidence
Maintains the long-term protection and
availability of sensitive incident information

TABLE GAME MANAGEMENT
NICE TABLE GAME MANAGEMENT
The NICE Table Game Management System offers a
modular solution for automated, accurate and seamless
card recognition, game tracking, chip tracking and player
recognition at casino table games. The solution enables
casino organizations to track, manage and improve player
profiling, game security, operational efficiency, and dealer
performance. It works with numerous card games, including
Blackjack, Baccarat and Pai Gow Poker with the casino’s
existing playing cards, chips and dealing procedures, and
operates all in a way that is invisible to both player and
dealer.
BENEFITS OF NICE TABLE GAME MANAGEMENT
•
•
•
•
Maximizes the effectiveness of Player development
with features that empower you to award
complementaries based on the patron’s actual skill and
theoretical win
Vastly increases game security and integrity with
functionality to quickly detect potential advantage
play or employee collusion
Improves dealer productivity and accountability with
reports that help you assess and manage dealer
performance
The solution is completely invisible to dealers and
players
Game Callback
Player Analysis

NICE GAMING EXPERTISE
ASSISTANCE FROM A TO Z
Our dedicated gaming team will assist you with
your project from the start through to product
training and after-sales support.
•
•
•
•
•
CONTACTS
Consulting
Implementation
Certification
Product Training
Support & Service
PROVEN TRACK RECORD
IN GAMING SECURITY
•
•
•
•
•
Install base of over 180 casinos worldwide
Leading-edge technology with over 20 years of
video technology expertise
Focused approach to the gaming vertical with
dedicated personnel and specifically developed
solutions
Extensive network of certified partners and
resellers in over 140 countries
Technology approved internationally by more
than 10 Gaming Boards
Global International HQ, Israel, T +972 9 775 3777, F +972 9 743 4282 • Americas, North America, T +1 201 964 2600,
F +1 201 964 2610 • EMEA, Europe & Middle East, T +44 8707 224 000, F +44 8707 224 500 • APAC, Asia Pacific, T +852
2598 3838, F + 852 2802 1800, www.nice.com/nicevision. 360o View, Alpha, ACTIMIZE, Actimize logo, Customer Feedback,
Dispatcher Assessment, Encorder, eNiceLink, Executive Connect, Executive Insight, FAST, FAST alpha Blue, FAST alpha Silver,
FAST Video Security, Freedom, Freedom Connect, IEX, Interaction Capture Unit, Insight from Interactions, Investigator, Last
Message Replay, Mirra, My Universe, NICE, NICE logo, NICE Analyzer, NiceCall, NiceCall Focus, NiceCLS, NICE Inform, NICE
Learning, NiceLog, NICE Perform, NiceScreen, NICE SmartCenter, NICE Storage Center, NiceTrack, NiceUniverse, NiceUniverse
Compact, NiceVision, NiceVision Alto, NiceVision Analytics, NiceVision ControlCenter, NiceVision Digital, NiceVision
Harmony, NiceVision Mobile, NiceVision Net, NiceVision NVSAT, NiceVision Pro, Performix, Playback Organizer, Renaissance,
Scenario Replay, ScreenSense, Tienna, TotalNet, TotalView, Universe, Wordnet are trademarks and/or registered trademarks
of NICE Systems Ltd. All other trademarks are the property of their respective owners.
DATE 04/2009 V2.6 • CONTENTS OF THIS DOCUMENT ARE COPYRIGHT © 2009
Insight from Interactions
Double Down with