Guidance on Unruly Passenger Prevention and Management - IATA
Guidance on Unruly Passenger Prevention and Management - IATA
Guidance on Unruly Passenger Prevention and Management - IATA
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This <str<strong>on</strong>g>Guidance</str<strong>on</strong>g> is not intended to replace or to c<strong>on</strong>tradict any current State regulati<strong>on</strong>s.<br />
Air Carriers should always comply with the regulati<strong>on</strong>s <strong>and</strong> requirements of their competent Authority.<br />
To order the <strong>IATA</strong> Security Manual: www.iata.org/publicati<strong>on</strong>s/Pages/security-manual.aspx or c<strong>on</strong>tact<br />
securitymanual@iata.org<br />
For informati<strong>on</strong> <strong>on</strong> the <strong>IATA</strong> Security Course for Crew, offered by the <strong>IATA</strong> Training <strong>and</strong> Development<br />
Institute (ITDI): www.iata.org/training/Pages/index.aspx<br />
To order related documents by the Internati<strong>on</strong>al Civil Aviati<strong>on</strong> Organizati<strong>on</strong> (ICAO) via their <strong>on</strong> line<br />
store: www.icao.int<br />
To reference the <strong>IATA</strong> Operati<strong>on</strong>al St<strong>and</strong>ards Audit (IOSA) Manual:<br />
www.iata.org/whatwedo/safety/audit/iosa/Pages/index.aspx<br />
To order the <strong>IATA</strong> <strong>Passenger</strong> Service C<strong>on</strong>ference Resoluti<strong>on</strong>s Manual:<br />
www.iata.org/publicati<strong>on</strong>s/Pages/pscrm.aspx<br />
For further informati<strong>on</strong>, or to comment of this guidance material, please c<strong>on</strong>tact: cabin_safety@iata.org<br />
<strong>IATA</strong> UNRULY PASSENGER PREVENTION AND MANAGEMENT 1 st Editi<strong>on</strong> December 2012<br />
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