Summary of Chapter 11-16 - Olena's

Conclusion
248 “These practices (deceitful ones) are not
immutable. In an imperfect world, they cannot be
wiped out altogether; but surely they can be
reduced and counteracted.”
249 “Trust and integrity are precious resources,
easily squandered, hard to regain.”
“They can thrive only on a foundation of respect for
veracity.”