Business Contract Services Price Guide 2012 - Royal Mail

2012 

Price guide 

From 2nd April 2012 

Business contract services

Helping your business thrive 

and prosper 

Royal Mail is a driving force for helping all individuals and businesses 

communicate and trade with each other to thrive 

and prosper. 

We focus on not just delivering to schedule, but on helping you with your wider needs 

around communication and trade with individuals and businesses locally, across the 

UK and worldwide – helping you do things you didn’t think possible. 

All delivered by Royal Mail. 

This price guide is one of two separate brochures: 

• Business contract services 

• Delivery and collection services 

You can download either of these guides at: www.royalmail.com/prices2012 

We also have a full range of International services to send outbound mail from the 

UK and receive inbound mail from overseas. To find out more go to: 

www.royalmail.com/internationalbusiness 

Of course, if you have any questions about our prices or services, or need advice on 

which services may be best for your business, just call our Business Customer Helpline 

on: 08457 950 950 between 8.00am and 6.00pm – Monday to Friday. 

This price guide replaces last year’s – so now you no longer need your 2011 guide. 

When you throw it away you can be assured that it’s made of 100% recyclable paper. 

Although correct at the time this tariff guide was produced (April 2012), postal fees and 

other conditions are subject to revision from time to time and services may need to be 

added or withdrawn. 

Up-to-date information may be obtained by visiting www.royalmail.com or by calling 

Royal Mail Sales on 08457 950 950. 

Contents 

1st and 2nd Class 2 

Packet Despatch Royal Mail Sameday ® 3 

Special Delivery 3 

Royal Mail Tracked ® 4 

Packets 5 

Packetpost Returns 8 

Marketing Services Advertising Mail 9 

Advertising Mail with Response 13 

Sustainable ® Advertising Mail 13 

Door to Door 16 

General Correspondence Business Mail 1st Class 17 

(including bills and statements) Business Mail 17 

Response Services License Fee 21 

Special Delivery with Response 21 

Business Reply Plus 21 

Freepost Plus 22 

Business Reply Standard 22 

Freepost Standard 22 

Freepost NAME 23 

Publishing Services Publishing Mail 24 

Online Business Account 

The best way to access services in this price guide is via a Royal Mail Online Business Account, 

which is our online ordering and invoicing system. It allows you to order mail services and 

manage your Royal Mail invoices quickly and simply in one place. For more information go to: 

www.royalmail.com/oba 

08457 950 950 www.royalmail.com Royal Mail Price Guide April 2012

1st and 2nd Class 2 

1st Class and 2nd Class 

1st Class – is a fast and efficient next-day delivery service. 

The right choice for your business if you: 

• need reliable, good-value, next-day delivery including Saturdays 

• want the simplicity and convenience of a proven mail service 

• want to benefit from the same price anywhere in the UK 

2nd Class – is a cost-effective service with delivery within three working days after posting. 


• don’t require urgent delivery 

• want to save money on postage 

• want the simplicity and convenience of a proven mail service 

1st and 2nd Class can be paid for using stamps, franking, online postage, Smartstamp, or on account. 

Account prices are shown below. For other prices, please see our Delivery and collection services price 

guide. These services do not offer any discounts for volume or presentation and are VAT exempt. 

You can find the terms and conditions for these services in the Inland Letter Post Scheme. 

To find out more go to www.royalmail.com/1stclass or www.royalmail.com/2ndclass 

Format Weight 2nd April 

2012 Price 

1st Class 2nd Class 

30th April 


2nd April 


30th April 


Letter 0–100g 39p 46p 28p 33p 

Large Letter 0–100g 55p 70p 44p 57p 

101–250g 79p 96p 65p 80p 

251–500g £1.10 £1.28 90p £1.05 

501–750g £1.60 £1.80 £1.30 £1.47 

Packet 0–100g £1.36 £2.50 £1.14 £2.05 

101–250g £1.69 £2.50 £1.48 £2.05 

251–500g £1.90 £2.50 £1.59 £2.05 

501–750g £2.36 £2.50 £1.92 £2.05 

751–1000g £2.86 £3.50 £2.31 £2.70 

1001–1250g £3.98 £4.90 

Prices in this table are exempt from VAT. 

1251–1500g £4.68 £5.80 

1501–1750g £5.37 £6.60 

1751–2000g £5.99 £7.40 

2001–4000g £7.83 £9.60 

Each additional 2000g 

or part thereof add £2.67 £3.30 

Please note items 

heavier than 1000g 

cannot be sent 2nd Class 

Royal Mail Price Guide April 2012 www.royalmail.com 08457 950 950 

Packet Despatch 3 

Royal Mail Sameday ® – is a nationwide, same-day courier service. 


• would like same-day collection and delivery to most of the UK 

• would benefit from online real-time satellite tracking 

• require email delivery confirmation 

• require an evening delivery on the same day or a specified day 

To find out more, get a quote or make a booking go to www.royalmail.com/sameday 

Special Delivery – guarantees * delivery of your urgent or valuable items before 9.00am ** or 

1.00pm the next working day to 99% of the UK. 


• need to track your items online and require a signature on delivery 

• need online tracking and electronic proof of delivery 

• require a Saturday guarantee for an additional fee 

• send valuable items and require a high level of compensation cover available up to £2,500 

*On time delivery or your money back – restrictions apply 

**Exceptions to the 9.00am guarantee apply 

To find out more go to www.royalmail.com/specialdelivery or www.royalmail.com/special-delivery-9am 

Special Delivery 9.00am 

Special Delivery 9.00am Special Delivery 9.00am 

with Saturday Guarantee * 

Weight up to Compensation for loss or damage Compensation for loss or damage 

Up to 

£50 

Up to 

£1000 

Up to 

£2500 

Up to 

£50 

Up to 

£1000 

Up to 

£2500 

100g £12.92 £14.75 £17.67 £15.42 £17.25 £20.17 

500g £14.29 £16.13 £19.04 £16.79 £18.63 £21.54 

1000g £15.50 £17.33 £20.25 £18.00 £19.83 £22.75 

2000g £18.88 £20.71 £23.63 £21.38 £23.21 £26.13 

Prices in this table exclude VAT, which is charged at the standard rate. 

Royal Mail Price Guide April 2012 www.royalmail.com 08457 950 950


Special Delivery – continued 

Special Delivery Next Day 

Special Delivery Next Day Special Delivery Next Day 

with Saturday Guarantee 

Weight up to Compensation for loss or damage Compensation for loss or damage 

Up to 

£500 

Up to 

£1000 

Up to 

£2500 

Up to 

£500 

Up to 

£1000 

Up to 

£2500 

100g £5.65 £6.65 £8.65 £8.15 £9.15 £11.15 

500g £6.00 £7.00 £9.00 £8.50 £9.50 £11.50 

1000g £7.10 £8.10 £10.10 £9.60 £10.60 £12.60 

2000g £8.90 £9.90 £11.90 £11.40 £12.40 £14.40 

10000g £23.35 £24.35 £26.35 £25.85 £26.85 £28.85 


Special Delivery 9.00am and Next Day with Consequential loss 

You can pay an additional amount to cover any consequential loss to you or your business in the unlikely 

event of the late or non-arrival of your item. Prices start from an extra £1.90 excluding VAT, which is 

charged at the standard rate. 

Royal Mail Tracked ® – means you know where your goods are, from despatch to their safe arrival 

into your customers’ hands. 


• want more control for you and your customers 

• want a choice of delivery speeds 

• require a signature or SMS/email delivery option 

• would benefit from management information reports 

• would like to know where your goods are from despatch to arrival 

To find out more or get a quote go to www.royalmail.com/tracked 



Packets – is an efficient, cost-effective packet delivery service that you and your customers can trust. 


• require a UK wide choice of delivery – 1st Class or 2nd Class 

• want to use an efficient value-for-money service 

• want to earn savings for the volume of items you send 

• want an option to earn extra savings by sorting your packets with Packetsort 8 or Packetsort Plus 

To find out more go to www.royalmail.com/packets 

Format * and 

Delivery Speed 

Weight Number of items per sales order † 

Packets 0-99 100- 250- 750- 2,000+ 

249 749 1,999 

1st Class 0-750g £2.360 £2.336 £2.313 £2.289 £2.266 

751-1000g £3.290 £3.257 £3.224 £3.191 £3.158 

1001-1250g £4.570 £4.524 £4.479 £4.433 £4.387 

1251-1500g £5.380 £5.326 £5.272 £5.219 £5.165 

1501-1750g £6.180 £6.118 £6.056 £5.995 £5.933 

1751-2000g £6.890 £6.821 £6.752 £6.683 £6.614 

2001-4000g £9.000 £8.910 £8.820 £8.730 £8.640 

2nd Class ** 0-750g £1.920 £1.901 £1.882 £1.862 £1.843 

751-1000g £2.540 £2.515 £2.489 £2.464 £2.438 


*For prices for sending large letters, go to page 17. **Please note items heavier than 1000g cannot be sent 2nd Class. 

† In order to qualify for a price based on number of items, items must be of the same service, class and format, and be contained on a single 

sales order. 

To help you understand how you can benefit from Packets we have shown a selection of prices, formats 

and entry levels. To see 1st Class Packet prices above 4000g and all Packet prices go to our website. 

If you send a minimum of 5000 items a year per posting site (Packetpost) 

Format and 



Large Letters 0 - 249 250 - 750 - 2,000 - 5,000+ 

749 1,999 4,999 

1st Class 0-100g £0.650 £0.640 £0.627 £0.614 £0.601 

101-250g £0.904 £0.890 £0.872 £0.854 £0.836 

251-500g £1.219 £1.200 £1.176 £1.152 £1.127 

501-750g £1.730 £1.704 £1.670 £1.635 £1.601 

2nd Class 0-100g £0.500 £0.493 £0.483 £0.473 £0.463 

101-250g £0.740 £0.729 £0.714 £0.699 £0.685 

251-500g £0.993 £0.978 £0.958 £0.939 £0.919 

501-750g £1.406 £1.385 £1.357 £1.328 £1.300 


† In order to qualify for a price based on number of items, items must be of the same service, class and format, and be contained on a 

single sales order. 


Packet Despatch 6 Packet Despatch 7 

Packets – continued 

If you send a minimum of 5000 items a year (Packetpost) 

Format and 



Packets 0 - 99 100 - 250 - 750 - 2,000+ 

249 749 1,999 

1st Class 0-750g £2.190 £2.157 £2.113 £2.059 £2.015 

751-1000g £2.570 £2.531 £2.480 £2.416 £2.364 

1001-1250g £3.080 £3.034 £2.972 £2.895 £2.834 

1251-1500g £3.330 £3.280 £3.213 £3.130 £3.064 

1501-1750g £3.740 £3.684 £3.609 £3.516 £3.441 

1751-2000g £4.140 £4.078 £3.995 £3.892 £3.809 

2nd Class 0-750g £1.630 £1.606 £1.557 £1.500 £1.467 

751-1000g £2.080 £2.049 £1.986 £1.914 £1.872 

1001-1250g £2.450 £2.413 £2.340 £2.254 £2.205 

1251-1500g £2.660 £2.620 £2.540 £2.447 £2.394 

1501-1750g £2.990 £2.945 £2.855 £2.751 £2.691 

1751-2000g £3.310 £3.260 £3.161 £3.045 £2.979 



sales order. 

If you are willing to sort your items (Packetsort 8 * ) 

Format and 



Large Letters 0 - 249 250 - 750 - 2,000 - 5,000+ 

749 1,999 4,999 

1st Class 0-100g £0.624 £0.615 £0.602 £0.590 £0.577 

101-250g £0.868 £0.855 £0.838 £0.820 £0.803 

251-500g £1.170 £1.152 £1.129 £1.106 £1.082 

501-750g £1.661 £1.636 £1.603 £1.570 £1.536 

2nd Class 0-100g £0.480 £0.473 £0.463 £0.454 £0.444 

101-250g £0.710 £0.699 £0.685 £0.671 £0.657 

251-500g £0.953 £0.939 £0.920 £0.901 £0.882 

501-750g £1.350 £1.330 £1.303 £1.276 £1.249 


*Minimum annual volume is 5,000 items per class per format, with a minimum daily posting of 250 items. 


sales order. 

If you are sending more than 1,000 items a day, see Packetsort Plus on our website. 


Packets – continued 

If you are willing to sort your items (Packetsort 8 * ) 

Format and 



Packets 0 - 99 100 - 250 - 750 - 2,000+ 

249 749 1,999 

1st Class 0-750g £2.102 £2.070 £2.028 £1.976 £1.934 

751-1000g £2.467 £2.430 £2.381 £2.319 £2.270 

1001-1250g £2.957 £2.913 £2.854 £2.780 £2.720 

1251-1500g £3.197 £3.149 £3.085 £3.005 £2.941 

1501-1750g £3.590 £3.536 £3.464 £3.375 £3.303 

1751-2000g £3.974 £3.914 £3.835 £3.736 £3.656 

2nd Class 0-750g £1.565 £1.542 £1.495 £1.440 £1.409 

751-1000g £1.997 £1.967 £1.907 £1.837 £1.797 

1001-1250g £2.352 £2.317 £2.246 £2.164 £2.117 

1251-1500g £2.554 £2.516 £2.439 £2.350 £2.299 

1501-1750g £2.870 £2.827 £2.741 £2.640 £2.583 

1751-2000g £3.178 £3.130 £3.035 £2.924 £2.860 


*Minimum annual volume is 5,000 items per class per format, with a minimum daily posting of 250 items. 


sales order. 

If you are sending more than 1,000 items a day, see Packetsort Plus on our website. 

To help you understand how you can benefit from Packetpost and Packetsort 8 we have shown prices 

for formats and weights up to 2000g. To see all Packetpost, Packetsort 8 and Packetsort Plus prices, 

including those above 2000g please go to our website. 



Packetpost Returns – provide your customers with free returns, and build better relationships. 


• receive more than 2,000 items per year from customers, sent to a single address within the UK 

• want to increase customer satisfaction 

• need to improve budgeting 

• want the flexibility of choosing a 1st or 2nd Class service 

To find out more go to www.royalmail.com/returns 

Packetpost Returns 

Weight 1st Class 2nd Class * 

0-750g £2.245 £1.685 

751-1000g £2.625 £2.135 

1001-1250g £3.135 £2.505 

1251-1500g £3.385 £2.715 

1501-1750g £3.795 £3.045 

1751-2000g £4.195 £3.365 


*2nd Class Packetpost Returns items have a maximum weight limit of 5000g. 

To help you understand how you can benefit from Packetpost Returns we have shown prices 

for weights up to 2000g. To see all Packetpost Returns prices, including those above 2000g 

go to our website. 

If you need a service that allows your customers to return valuable or urgent items to you at no cost to 

them, use Special Delivery with Response (see page 21). 

We've developed a simple online tool to help you select the right packet delivery products from 

Special Delivery, Royal Mail Tracked ® , Packets and UK Goods Return with options to meet your specific 

needs. To see prices and get a quote go to: www.royalmail.com/choice 


Marketing Services 9 

Advertising Mail TM – provides flexibility and savings on your direct mail and marketing campaigns. 

It is already building many best-known brands’ relationships with customers. With direct marketing 

campaigns delivering return on investment like never before, it’s time to make it really work for you. 


• want a reliable medium that enables you to speak directly to customers and measure the effect 

• need a service that is ideal for retaining existing customers, as well as acquiring new ones 

• are sending over 1,000 letters or 250 large letters or packets per day 

• can meet our data criteria for mail that is 100% advertising content 

You can customise Advertising Mail TM to meet your needs by choosing from the following options. 

To find out more go to www.royalmail.com/advertising-mail 

If you do not want to make your mail machine-readable or do any sorting, simply hand your mail over to 

us and we will do the rest. 

Format and 


Letter 1000- 

2,499 


2,500- 

9,999 

10,000- 

24,999 

25,000+ 

1st Class 0-100g 43.3p 42.5p 41.6p 40.7p 

2nd Class 0-100g 29.6p 29.0p 28.4p 27.8p 

Large Letter 250- 

749 

750- 

1,999 

2,000- 

4,999 

5,000+ 

1st Class 0-100g 65.0p 63.7p 62.4p 61.1p 

101-250g 90.6p 88.8p 86.9p 85.1p 

251-500g 122.1p 119.7p 117.2p 114.7p 

501-750g 173.4p 169.8p 166.3p 162.8p 

2nd Class 0-100g 51.2p 50.2p 49.1p 48.1p 

101-250g 73.9p 72.4p 70.9p 69.4p 

251-500g 98.5p 96.5p 94.5p 92.5p 

501-750g 139.9p 137.0p 134.2p 131.4p 


Prices in this table exclude the Mailing Standards Levy of 0.2% which is not subject to VAT. 

Further details of the Mailing Standards Levy can be found in the specific terms relating to Advertising Mail. 


sales order. 


Marketing Services 10 Marketing Services 11 

Advertising Mail TM – continued 

Machine-readable options 

Format and 


Option Weight Number of items per sales order † 

Letter 1000- 2,500- 10,000- 25,000+ 

2,499 9,999 24,999 

1st Class Barcode 0-100g 39.9p 39.1p 38.3p 37.5p 

OCR 0-100g 40.1p 39.3p 38.5p 37.6p 

Plus Barcode 0-100g 38.6p 37.8p 37.0p 36.3p 

Plus OCR 0-100g 38.8p 38.0p 37.2p 36.4p 

2nd Class Barcode 0-100g 25.1p 24.6p 24.1p 23.6p 

OCR 0-100g 25.3p 24.8p 24.3p 23.8p 

Plus Barcode 0-100g 24.3p 23.8p 23.3p 22.8p 

Plus OCR 0-100g 24.5p 24.0p 23.5p 23.0p 

Large Letter 250- 750- 2,000- 5000+ 

749 1,999 4,999 

1st Class OCR/ 

0-100g 62.1p 60.8p 59.5p 58.3p 

Plus OCR 

101-250g 87.7p 85.9p 84.1p 82.3p 

251-500g 119.2p 116.8p 114.3p 111.9p 

501-750g 170.4p 166.9p 163.5p 160.0p 

2nd Class OCR/ 

0-100g 48.3p 47.3p 46.3p 45.3p 

Plus OCR 

101-250g 70.9p 69.5p 68.0p 66.6p 

251-500g 95.5p 93.6p 91.7p 89.7p 

501-750g 136.9p 134.1p 131.4p 128.6p 





sales order. 



Letters: Low Sort and High Sort options 

Delivery Speed Option Number of items per day * 

4,000- 

19,999 

20,000- 

39,999 

40,000- 

79,999 

80,000- 

119,999 

120,000+ 

1st Class Low Sort Machinereadable 

Barcode 

35.1p 34.4p 33.5p 33.1p 32.7p 

Low Sort Machinereadable 

OCR 

35.6p 34.9p 34.0p 33.6p 33.2p 

High Sort Direct 41.4p 41.0p 40.3p 39.6p 39.4p 

High Sort Residue * 43.2p 42.8p 42.5p 42.3p 42.3p 

2nd Class Low Sort Machinereadable 

Barcode 

20.2p 19.8p 19.3p 19.1p 18.9p 


OCR 

20.5p 20.1p 19.6p 19.4p 19.2p 



Economy Low Sort Machinereadable 

Barcode 

18.1p 17.7p 17.3p 17.1p 16.9p 


OCR 

18.4p 18.0p 17.6p 17.3p 17.1p 






*The price for Residue is based on the number of items per mailing, not per day. 




Large Letters: Low Sort and High Sort options 

Delivery Speed Option Weight Number of items per day * 

1st Class Low Sort Machine- 

readable OCR 

1,000- 

9,999 

10,000- 

19,999 

20,000- 

39,999 

40,000- 

59,999 

60,000+ 

0-100g 50.8p 50.2p 49.9p 49.7p 49.1p 

101-250g 57.4p 56.8p 56.5p 56.2p 55.5p 

High Sort Direct 0-100g 48.6p 48.0p 47.2p 46.4p 46.1p 

101-250g 54.6p 53.9p 53.0p 52.1p 51.8p 

High Sort Residue * 0-100g 54.6p 54.1p 53.8p 53.5p 53.5p 

101-250g 61.4p 60.8p 60.5p 60.1p 60.1p 

2nd Class Low Sort Machine- 

readable OCR 

0-100g 30.8p 30.5p 30.3p 30.2p 29.8p 

101-250g 40.6p 40.1p 39.9p 39.7p 39.2p 


101-250g 38.9p 38.5p 37.8p 37.1p 36.9p 


101-250g 43.8p 43.3p 43.1p 42.9p 42.9p 

Economy Low Sort Machine- 

readable OCR 

0-100g 26.7p 26.4p 26.2p 26.1p 25.8p 

101-250g 35.0p 34.7p 34.5p 34.3p 33.9p 


101-250g 34.1p 33.5p 32.7p 32.3p 32.0p 


101-250g 38.3p 38.1p 37.9p 37.9p 37.9p 





Packets * : Sorted option 

Delivery Speed Weight Number of items per day** 

1,000- 

4,999 

5,000- 

7,999 

8,000- 

11,999 

12,000- 

19,999 

20,000+ 

1st Class 0-750g £1.938 £1.918 £1.907 £1.887 £1.877 

751-1000g £2.280 £2.256 £2.244 £2.220 £2.208 

2nd Class 0-750g £1.425 £1.410 £1.403 £1.388 £1.380 

751-1000g £1.805 £1.786 £1.777 £1.758 £1.748 

Economy 0-750g £1.283 £1.269 £1.262 £1.249 £1.242 

751-1000g £1.663 £1.645 £1.636 £1.619 £1.610 




*Different size limits apply for Packets. For more details go to our website. 

**Direct and Residue prices are the same, however the Residue option will be based on the number of items per mailing, not per day. 



Big Book – on-time delivery of heavy items such as catalogues and brochures. 


Heavyweight – for considerable savings on high volume, heavyweight mailings. 


To help you understand how you can benefit from Advertising Mail we have shown a selection of 

prices, formats and entry levels. To see all Advertising Mail prices go to our website. 

Advertising Mail with Response – is the perfect mailing solution if you want to add a response 

item and earn savings (formerly mailmedia). 


• want to include a pre-paid response item, such as a reply paid postcard or envelope, to drive response 

• want to pre-book and predict your response rate, and see the savings 

To find out more go to www.royalmail.com/advertising-mail-with-response 

Sustainable ® Advertising Mail – enables you to reach customers through direct mail, with a 

focus on the environment. 

With Sustainable ® Advertising Mail you can keep your green credentials intact. Make the most of this 

highly versatile and targeted medium, and save money too. Derived from PAS 2020, the standard 

developed by the direct marketing industry to reduce the environmental impact of campaigns. 


• are using direct mail and want your mailings to have a low environmental impact 

• can meet the entry or intermediate level specifications for Sustainable ® Advertising Mail and so qualify 

for savings on Advertising Mail 

• are posting at least 4,000 Letters or 1,000 Large Letters per day 

You can customise Sustainable ® Advertising mail to meet your needs by choosing from the following options. 

See over. 

To find out more go to www.royalmail.com/sustainable-advertising-mail 



Sustainable ® Advertising Mail - continued 

Letters: Low Sort and High Sort options 


and Level 

1st Class 

Entry Level 

1st Class 

Intermediate 

Level 

2nd Class 

Entry Level 

2nd Class 

Intermediate 

Level 

Economy 

Entry Level 

Economy 

Intermediate 

Level 

Option Number of items per day * 

4,000- 20,000- 40,000- 80,000- 120,000+ 

19,999 39,999 79,999 119,999 


Barcode 

34.5p 33.8p 32.9p 32.5p 32.2p 


OCR 

35.0p 34.3p 33.5p 33.0p 32.7p 




Barcode 

33.7p 33.0p 32.2p 31.8p 31.4p 


OCR 

34.2p 33.6p 32.7p 32.3p 31.9p 




Barcode 

19.9p 19.5p 19.0p 18.7p 18.5p 


OCR 

20.2p 19.8p 19.3p 19.1p 18.9p 




Barcode 

19.4p 19.1p 18.6p 18.3p 18.1p 


OCR 

19.7p 19.4p 18.9p 18.6p 18.4p 




Barcode 

17.8p 17.4p 17.0p 16.8p 16.6p 


OCR 

18.0p 17.7p 17.3p 17.0p 16.9p 




Barcode 

17.4p 17.0p 16.6p 16.4p 16.2p 


OCR 

17.6p 17.3p 16.9p 16.7p 16.5p 











and Level 

1st Class 

Entry Level 

1st Class 

Intermediate 

Level 

2nd Class 

Entry Level 

2nd Class 

Intermediate 

Level 

Option Weight Number of items per day * 

1000- 10,000- 20,000- 40,000- 60,000+ 

9,999 19,999 39,999 59,999 

Low Sort Machine- 0-100g 49.6p 49.1p 48.8p 48.5p 48.0p 

readable OCR 101-250g 56.2p 55.6p 55.3p 55.0p 54.4p 


101-250g 53.4p 52.8p 51.9p 51.0p 50.7p 


101-250g 60.2p 59.6p 59.3p 59.0p 59.0p 




101-250g 52.4p 51.8p 50.9p 50.0p 49.7p 


101-250g 59.4p 58.8p 58.5p 58.2p 58.2p 




101-250g 38.1p 37.6p 37.0p 36.3p 36.1p 


101-250g 42.9p 42.5p 42.3p 42.1p 42.1p 




101-250g 37.3p 36.9p 36.3p 35.6p 35.4p 


101-250g 42.3p 41.9p 41.7p 41.5p 41.5p 






Marketing Services 16 General Correspondence (including bills and statements) 17 




and Level 

Economy 

Entry Level 

Economy 

Intermediate 

Level 

Option Weight Number of items per day * 

1000- 

9,999 

10,000- 

19,999 

20,000- 

39,999 

40,000- 

59,999 

60,000+ 




101-250g 33.3p 32.8p 32.0p 31.6p 31.3p 


101-250g 37.6p 37.4p 37.2p 37.2p 37.2p 




101-250g 32.7p 32.1p 31.4p 31.0p 30.7p 


101-250g 37.0p 36.9p 36.7p 36.7p 36.7p 





To help you understand how you can benefit from Sustainable® Advertising Mail we have shown a 

selection of prices, formats and entry levels. To see all Sustainable® Advertising Mail prices including 

large letter prices between 251-750g go to our website. 

Door to Door – is the action medium. 

With total UK coverage for your unaddressed “door drop” material Door to Door is the right choice 

for your business if you: 

• wish to send unaddressed, “door drop” promotional material as part of your marketing activity, 

either on its own, or as part of an integrated campaign, for example, by following up national or 

regional advertising 

• need unbeatable coverage combined with excellent value. Door to Door gives you access to over 

29 million homes – that’s every address registered to receive mail in the UK - from just 5p per item 

(excluding VAT) using our trusted postal delivery network 

Door to Door offers an end-to-end solution to your door drop requirements including: 

• targeting options to help you identify potential new customers in your chosen area 

• creative and design support for your items to help you achieve maximum returns from your campaign 

• print, pack and despatch management options to handle all production aspects of your campaign 

• management of responses from your Door to Door campaign 

To find out more, get a quote or make a booking, visit www.royalmail.com/doortodoor or 

call us 0845 611 2666 


Business Mail 1st Class and Business Mail – is the perfect solution for your general business 

correspondence and transactional mail, such as bills, statements or invoices. 

Business Mail 1st Class is the right option for businesses or organisations looking to send critical or 

time-sensitive mail quickly – and get a response just as fast. For items that do not require urgent 

delivery, Business Mail is the perfect solution. 


• are sending out general correspondence and transactional mail 

• want to reach your customers and build trust and relationships 

• want to earn savings for the volume of mail you send or doing some preparation of your mail 

You can customise Business Mail 1st Class and Business Mail to meet your needs by choosing from the 

following options. 

To find out more go to www.royalmail.com/business-mail-1 or www.royalmail.com/business-mail 

If you do not want to make your mail machine-readable or do any sorting, simply hand your mail over to 

us and we will do the rest. 

Format and 



Letter 0-999 1000- 2,500- 10,000- 25,000+ 

2,499 9,999 24,999 

1st Class 0-100g 44.0p 43.3p 42.5p 41.6p 40.7p 

2nd Class 0-100g 31.0p 30.5p 29.9p 29.3p 28.7p 

Large Letter 0-249 250- 750- 2,000- 5,000+ 

749 1,999 4,999 

1st Class 0-100g 66.0p 65.0p 63.7p 62.4p 61.1p 

101-250g 92.0p 90.6p 88.8p 86.9p 85.1p 

251-500g 124.0p 122.1p 119.7p 117.2p 114.7p 

501-750g 176.0p 173.4p 169.8p 166.3p 162.8p 

2nd Class 0-100g 53.0p 52.2p 51.1p 50.1p 49.0p 

101-250g 76.0p 74.9p 73.3p 71.8p 70.3p 

251-500g 101.0p 99.5p 97.5p 95.4p 93.4p 

501-750g 143.0p 140.9p 138.0p 135.1p 132.3p 



sales order. 


General Correspondence (including bills and statements) 18 General Correspondence (including bills and statements) 19 

Business Mail 1st Class and Business Mail - continued 

Machine-readable options (formerly Cleanmail ® , Cleanmail ® Plus, Cleanmail ® Advance and Automated 

Standard Tariff Large Letter) 

Format and 


Option Number of items per sales order † 

Letter Weight 500-999 1,000- 2,500- 10,000- 25,000+ 

2,499 9,999 24,999 

1st Class Barcode 0-100g 40.5p 39.9p 39.1p 38.3p 37.5p 

OCR 40.7p 40.1p 39.3p 38.5p 37.6p 

Plus Barcode 39.2p 38.6p 37.8p 37.0p 36.3p 

Plus OCR 39.4p 38.8p 38.0p 37.2p 36.4p 

Advanced 39.4p 38.8p 38.0p 37.2p 36.4p 

2nd Class Barcode 0-100g 26.5p 26.1p 25.6p 25.0p 24.5p 

OCR 26.7p 26.3p 25.8p 25.2p 24.7p 

Plus Barcode 25.7p 25.3p 24.8p 24.3p 23.8p 

Plus OCR 25.9p 25.5p 25.0p 24.5p 24.0p 

Advanced 25.9p 25.5p 25.0p 24.5p 24.0p 

Large Letter Weight 250- 750- 2,000- 5,000+ 

749 1,999 4,999 

1st Class OCR/ 

Plus OCR 

2nd Class OCR/ 

Plus OCR 

0-100g 62.1p 60.8p 59.5p 58.3p 

101-250g 87.7p 85.9p 84.1p 82.3p 

251-500g 119.2p 116.8p 114.3p 111.9p 

501-750g 170.4p 166.9p 163.5p 160.0p 

0-100g 49.3p 48.3p 47.3p 46.3p 

101-250g 71.9p 70.4p 69.0p 67.5p 

251-500g 96.5p 94.6p 92.6p 90.7p 

501-750g 137.9p 135.1p 132.3p 129.5p 



sales order. 



Letters: Low Sort and High Sort options (formerly Mailsort ® 70 and 1400) 

Delivery Speed Option Number of items per day * 

4,000- 

19,999 

20,000- 

39,999 

40,000- 

79,999 

80,000- 

119,999 

120,000+ 


Barcode 

35.1p 34.4p 33.5p 33.1p 32.7p 


OCR 

35.6p 34.9p 34.0p 33.6p 33.2p 




Barcode 

24.3p 23.9p 23.3p 23.0p 22.7p 


OCR 

24.7p 24.3p 23.6p 23.3p 23.1p 




Barcode 

21.9p 21.5p 20.9p 20.6p 20.4p 


OCR 

22.2p 21.8p 21.3p 21.0p 20.8p 






General Correspondence (including bills and statements) 20 Response Services 21 


Large Letters: Low Sort and High Sort options (formerly Mailsort ® 1400) 



OCR 

1,000- 

9,999 

10,000- 

19,999 

20,000- 

39,999 

40,000- 

59,999 

60,000+ 

0-100g 50.8 50.2 49.9 49.7 49.1 

101-250g 57.4 56.8 56.5 56.2 55.5 

High Sort Direct 0-100g 48.6 48 47.2 46.4 46.1 

101-250g 54.6 53.9 53 52.1 51.8 

High Sort Residue * 0-100g 54.6 54.1 53.8 53.5 53.5 

101-250g 61.4 60.8 60.5 60.1 60.1 


OCR 

0-100g 35.6 35.2 35 34.8 34.4 

101-250g 46.3 45.8 45.6 45.3 44.8 

High Sort Direct 0-100g 34.5 34.1 33.5 32.9 32.7 

101-250g 44.8 44.3 43.5 42.8 42.5 

High Sort Residue * 0-100g 38.8 38.4 38.2 38 38 

101-250g 50.4 49.9 49.6 49.4 49.4 


OCR 

0-100g 31.9 31.5 31.3 31.2 30.8 

101-250g 41.2 40.8 40.5 40.3 39.9 

High Sort Direct 0-100g 31 30.4 29.7 29.4 29.1 

101-250g 39.8 39.1 38.2 37.7 37.4 

High Sort Residue * 0-100g 34.8 34.7 34.5 34.5 34.5 

101-250g 44.7 44.5 44.3 44.3 44.3 



To help you understand how you can benefit from Business Mail 1st Class and Business Mail we have 

shown a selection of prices, formats and entry levels. To see all Business Mail 1st Class and Business 

Mail prices including Large Letter prices between 251-750g go to our website. 


License Fee 

To use any of our Response Services, you’ll need to sign up for the appropriate annual licence. Once 

you’ve signed up you’ll only pay postage for the replies you receive. 

Service 

Business Reply Plus, Freepost Plus, Business Reply 

Annual Licence Fee 

Standard and Freepost Standard 

£83 

Freepost NAME £200 

Special Delivery with Response £110 


Please note that a deposit is required. 

Special Delivery TM with Response – is the safest way to encourage your customers to respond. 


• need a service that allows your customers to return valuable or urgent items to you and at no 

extra cost to them 

• want the security and speed of Special Delivery Next Day 

• need the flexibility to have items of all sizes and weights returned to you 

• want to be able to track the progress of the item online 

To find out more go to www.royalmail.com/responseservices 

Business Reply Plus – is our best-value way to increase response rates from your 

business customers. 


• want to make it free and easy for your customers to respond 

• communicate with businesses 

• want a response device branded for a professional image 

• recognise that more two-way customer communication can lead to more business 

• can pre-print your response item to ensure that it is machine-readable 

• want a choice of 1st or 2nd Class service 



Response Services 22 Response Services 23 

Freepost Plus – is a cost-effective way to increase response rates from your consumer mailings. 



• recognise that more two-way customer communication can lead to more business 

• want a range of response device design options such as a separate card, an envelope or 

a tear-off card 

• can pre-print your response item to ensure that it is machine-readable 

• want a choice of 1st or 2nd Class service 


Business Reply Plus & Freepost Plus 

Format and weight 1st Class 2nd Class 

Letter * 0-100g 38.9p 27.3p 


*Only Letter format item can be sent using Business Reply Plus and Freepost Plus. 

Business Reply Standard – is our flexible, creative way to increase response rates. 


• want to make it free and easy for your business customers to respond with a pre-printed response 

• want to tailor the shape and size of response devices and increase creativity 


Freepost Standard – is a simple and flexible way to encourage a response. 



• want to tailor the shape and size of response devices and increase creativity 

• want to give your customers the opportunity to handwrite a response 



Freepost NAME – is our simplest way for your customers to respond. 



• want to build awareness with a simple, highly memorable address that can be used in advertising 

• want to enable your customers to handwrite a response without writing an address 


Business Reply Standard & Freepost Standard Freepost NAME 

Format Weight 1st Class 2nd Class 1st Class 

Letter 0-100g £0.446 £0.331 £0.515 

Large Letter 0-100g £0.614 £0.499 £0.684 

101-250g £0.866 £0.719 £0.936 

251-500g £1.192 £0.982 £1.262 

501-750g £1.717 £1.402 £1.787 

Packet 0-750g £2.350 £1.800 £2.420 

751-1000g £2.960 £2.400 £3.030 

1001-1250g £4.240 n/a £4.310 

1251-1500g £4.800 n/a £4.870 

1501-1750g £5.500 n/a £5.570 

1751-2000g £6.100 n/a £6.170 

2001-4000g £8.250 n/a £8.320 

For each additional 

2000g or part 

thereof add 

£2.804 n/a £2.804 



Publishing Services 24 

Publishing Mail – is our specialist mailing service for publishers and distributors of magazines, 

journals and newsletters (formerly Presstream). 


• publish magazines, newsletters, periodicals or journals with at least one-sixth editorial content 

• distribute a minimum of 1,000 items at least twice a year – there is no limit on the amount you 

can send 

• want free collections and returns of undeliverable items 

• can sort your mail 

You can customise Publishing Mail to meet your needs by choosing from the below options. 

To find out more go to www.royalmail.com/publishing-mail 



1st Class Low Sort Machine- 

readable OCR 

1,000- 

9,999 

10,000- 

19,999 

20,000- 

39,999 

40,000- 

59,999 

60,000+ 

0-100g 44.8p 44.3p 44.1p 43.9p 43.4p 

101-250g 48.8p 48.2p 48.0p 47.7p 47.2p 


101-250g 47.8p 47.3p 46.5p 45.6p 45.4p 


101-250g 52.1p 51.6p 51.3p 51.0p 51.0p 

2nd Class Low Sort Machine- 

readable OCR 

0-100g 32.0p 31.7p 31.5p 31.3p 31.0p 

101-250g 40.7p 40.3p 40.1p 39.8p 39.4p 


101-250g 39.6p 39.2p 38.5p 37.8p 37.6p 


101-250g 43.2p 42.7p 42.5p 42.3p 42.3p 



Premium – enables you to have later access to our network. For more information go to 

www.royalmail.com/publishing-mail 

To help you understand how you can benefit from Publishing Mail we have shown a selection of prices, 

formats and entry levels. To see all Publishing Mail prices including large letter prices between 

251-750g and all Packet format prices go to our website. 


Notes 25 

Contact us 

If you wish to get in touch, please contact your 

Royal Mail Account Manager or our Business 

Customer Helpline: call: 08457 950 950 

or through our website: 

www.royalmail.com/contact 

Alternative formats 

If it would help you to have this booklet in a different 

format, we can provide it free of charge as: 

A large print booklet An audio tape 

An audio CD A Braille booklet 

Simply call us on 08457 950 950. 

If you are deaf, or hard of hearing, we offer a 

textphone service on 08456 000 606. 

Royal Mail, the Cruciform and the colour red, all TM and ® are registered trade marks of Royal Mail Group Ltd. 

Business contract services Price guide 2012 © Royal Mail Group 2012. Royal Mail is a trading name of Royal Mail Group Ltd, registered in England and Wales 

number 4138203. Registered office 100 Victoria Embankment, LONDON, EC4Y 0HQ. All rights reserved.

RMLT34

Business Contract Services Price Guide 2012 - Royal Mail

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