The Chiltern Railway Company Limited Franchise Agreement - Gov.uk

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(c) The Franchise Operator shall have in place reasonable contingency arrangements for
the provision of alternative transport arrangements under this Clause in the event of a
disruption to the Passenger Services.
8.3 Bicycles
(a) The Franchise Operator shall have a policy setting out the services and facilities it
provides for bicycles both on the Passenger Services and at the Stations. Such policy
shall reflect the Franchise Operator’s obligations under this Franchise Agreement and
shall include any restrictions on bicycles. The Franchise Operator shall publish (as
defined in Clause 7.1(e) of this Franchise Agreement) such policy, as in force from time
to time.
(b) The Franchise Operator shall, so far as reasonably practicable and subject to the
availability of appropriate space on its rolling stock and sub-Clause (f) below, ensure
that facilities for the transport of bicycles on trains are made available, at reasonable
charges (if any), to passengers using or intending to use the Passenger Services
provided that no charge shall be made to passengers for the reservation of space in
designated bicycle storage facilities on trains.
(c) No charge shall be made to passengers using or intending to use the Passenger
Services for the use of facilities provided in accordance with paragraph 6 of Schedule 4,
except to the extent the Authority otherwise agrees.
(d) The Franchise Operator shall, except to the extent the Authority otherwise agrees, not
cease to provide the level of facilities for the carriage and storage of bicycles on trains
used in the Passenger Services as was provided prior to the Previous Franchise
Commencement Date on the Passenger Services.
(e) Except to the extent the Authority otherwise agrees having regard to, inter alia, the
likely use of such facilities (such agreement not to be unreasonably withheld), any new
rolling stock which is procured directly or indirectly by the Franchise Operator shall
include facilities for the carriage and storage of bicycles.
(f) Notwithstanding any of the above, the Franchise Operator shall not be in breach of any
of its obligations under this Clause 8.3 if the reason for its failure to comply with any
such obligation is the use by it on any particular occasion of some or all space
otherwise available to cyclists and/or bicycles for the carriage and/or accommodation of
wheelchairs and/or wheelchair users and/or those travelling with them.
8.4 National Passenger Surveys
(a) The Authority shall carry out National Passenger Surveys in respect of such aspects of
the Franchise Services and in such form and manner and at such time as the Authority
may determine from time to time provided that:
FRANCHISE AGREEMENT –
M40/CHILTERN
(i) subject to Clause 8.4(c), as at the date of this Franchise Agreement, the
Authority proposes to carry out two National Passenger Surveys in each
calendar year; one during the first six months and one during the second
six months of any year;
(lviii) the National Passenger Surveys described in Clause 8.4(a)(i) are
“Actionable National Passenger Surveys” for the purposes of this Clause
8.4 and Schedule 15;
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