1 Department of Energy and Climate Change The Green Deal and ...

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DECC and Ofgem should together ensure that practices and policies for the Green Deal, particularly in relation to the role of suppliers in recovering the Green Deal charge, are aligned with Ofgem’s Retail Market Review and consideration of what information needs to be on the energy bill. Responsible lending to protect customers and energy suppliers Customers who are already in debt should not be encouraged to sign up to a Green Deal plan if they are unable to make repayments easily. In addition, where a customer takes out a Green Deal plan and has existing debt with their electricity supplier, monies collected must be allocated to the outstanding electricity debt first. 4
Introduction 1. E.ON is one of the UK’s largest power and gas companies, generating electricity, and retailing power and gas to around 5.3 million electricity and gas customers nationwide, covering domestic, small business and industrial markets. We are very supportive of the Green Deal concept and this, alongside the ECO, will be an important tool to reduce carbon dioxide (CO2) emissions from buildings and lift people out of fuel poverty. 2. Emissions from all buildings accounted for 43% of all UK CO2 emissions in 2009. The majority of cost effective measures in the domestic and non-domestic sectors are those to improve the efficiency with which energy is consumed and these must be encouraged as a priority. It is therefore important to deliver the most cost effective energy efficiency measures in a property before installing more costly renewable heat and electricity measures. 3. We support a whole-building approach, combining the delivery of energy efficiency and renewable heat and electricity measures to provide the most efficient mix of measures for each property, with the market taking advantage of the various Government schemes to achieve the best result. We continue to investigate ways to improve the building fabric and we are currently undertaking a number of trials related to energy efficiency measures. We are also investigating the costs, challenges and technology performance of different types of solid wall insulation and trials are also focusing on advanced heating control systems. 4. In the mid to long term energy prices are likely to continue to rise, and to counteract these increases it is important to increase the adoption rates of energy efficiency measures and the installation of low carbon technologies to help minimise costs for customers, allowing customers to lower their energy usage and control their bills. Critical to this is the need to help those less able to help themselves, including both the fuel poor and those living in hard to treat properties. This is why the ECO is of key importance and the Green Deal should support the delivery of ECO as well as unlocking customer demand in other segments. We believe that to engage customers in the most effective way in respect of both the ECO and the Green Deal, energy companies will need to work with communities and those more active citizens who understand the people that live in their area. 5. Since 2010 E.ON have been active in activities which inform our responses. These include: a) Our market launch of Energy FIT where we marketed the concept of Energy Fitness to customers and introduced those engaged enough, to participate in a 20 minute on-line self assessment of their energy situation, and set energy related goals. 5
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a brokerage or to a supplier. Note
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Green Deal monitoring and evaluatio
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significant financial consequences.
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