Temenos Cloud Close of Business OPERATIONS MANUAL

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Table of Contents
Document History ...................................................................................................................... 3
1 Background ........................................................................................................................ 4
2 Teams & Contacts .............................................................................................................. 4
2.1 Client Name ............................................................................................................... 4
2.2 Partner IT SMG .......................................................................................................... 4
2.3 COB Offsite Team ..................................................................................................... 5
2.4 Escalation .................................................................................................................. 5
3 The COB Support Team ..................................................................................................... 5
3.1 COB Support ............................................................................................................. 5
3.2 List of Non-Core COB Jobs ....................................................................................... 5
3.3 Additional COB Requests .......................................................................................... 6
3.4 COB Operators Process ............................................................................................ 6
3.4.1 Backup processes ................................................................................................. 6
3.4.1.1 Daily Pre-COB Backup .................................................................................. 6
3.4.1.2 Daily Post-COB Backup ................................................................................. 6
3.4.1.3 Weekly Post-COB Backup ............................................................................. 6
3.4.1.4 Monthly Backup ............................................................................................. 6
3.4.1.5 Yearly Backup ................................................................................................ 6
3.4.2 COB initiation ......................................................................................................... 7
3.4.3 COB Monitoring ..................................................................................................... 7
3.4.4 COB Crash handling procedures ........................................................................... 8
3.4.4.1 COB Errors .................................................................................................... 8
3.4.4.2 COB crash handling procedures.................................................................... 8
Temenos Cloud COB Support