Temenos Cloud Close of Business OPERATIONS MANUAL

4
1 Background
As part of a new strategy to put cloud-based core systems in place for microfinance
institutions, Temenos has partnered with Microsoft® to avail its T24 core banking system in
the Windows Azure platform.
2 Teams & Contacts
The various teams that will work under this proposal are detailed below:
2.1 Client Name
This will include the staff of the . It could be End Users and will only be
contacted when Temenos resources are unable to reach the partner for critical
communication.
Name Title Role Contact
2.2 Partner IT SMG
This is Partner’s IT Support Management Group that will provide in general IT and application
related support to all the Clients. The support provided by the Partner is detailed in the
Partner SLA document, see www.temenos/Cloud/SLSA. For COB-related issues, the COB
Support team will contact the Partner Support team at the details provided below:
Name Title Role Contact
Temenos Cloud COB Support
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