Asda Credit Card - Frequently asked questions - Asda Money

Asda Credit Card - Frequently asked questions
1) What does the change mean to me?
We changed our credit card provider for new applications in July this year.
After midnight on 15 January 2013 you’ll no longer be able to use your Asda
Reward/Everyday/Store card and any outstanding balance you have will remain with
Santander.
You don’t have to pay off the full outstanding balance in one go, although if you wish to
do so you can.
You’ll need to pay at least the minimum payment or more each month until the balance
is cleared.
If you use your Asda Reward/Everyday/Store card to pay for Grocery Home Shopping,
the last day you’ll be able to place an order is 26/12/12. This is because our system
allows you to book a delivery slot 21 days in advance but we don’t take payment until
we deliver your order.
If your card details are stored / saved anywhere to make payments automatically (ie by
Direct Debits or Continuous Payment Authorities), these will need to be changed
(including Asda Home Shopping).
You can apply for a new Asda Money Credit Card and, providing you’re accepted,
transfer a balance across to the new card at 0% for 12 months. (2.9% fee applicable).
2) Will I still get my reward points?
Yes, providing you don’t close your account with Santander before your November
statement. Your reward voucher(s) will arrive with your November statement as usual.
You’ll no longer earn reward points after 31 October 2012.
3) Do I lose my Asda benefits, including free home shopping delivery?
You’ll no longer earn reward points after 31 October 2012. All other benefits linked to
the Asda Reward/Everyday/Store card will end at midnight on 15 January 2013.
If you use your Asda Reward/Everyday/Store card to pay for Grocery Home Shopping,
the last day you’ll be able to place an order is 26 December 2012. This is because our
system allows you to book a delivery slot 21 days in advance but we don’t take payment
until we deliver your order.

If your card details are stored to automatically pay for your home shopping, these will
need to be changed. You can do this by using the ‘edit card’ section under ‘My Account’
on the website.
4) I use my card for my Asda Home Shopping will this be affected?
If you use your Asda Reward/Everyday/Store card to pay for Grocery Home Shopping,
the last day you’ll be able to place an order is 26/12/12. This is because our system
allows you to book a delivery slot 21 days in advance but we don’t take payment until
we deliver your order.
If your card details are stored to automatically to pay for your Home Shopping, these will
need to be changed. You can do this by using the ‘edit card’ section under ‘My Account’
on the website.
5) What happens to my outstanding balance?
You’ll need to pay at least the minimum payment or more each month until the balance
is cleared.
6) What if I do nothing from midnight 15 January 2013?
After midnight on 15 January 2013 you’ll no longer be able to use your Asda
Reward/Everyday/Store card and any outstanding balance you have will remain with
Santander. You won’t have to pay off the full outstanding balance in one go, although if
you wish to do so you can. You’ll need to pay at least the minimum payment or more
each month until the balance is cleared.
You could apply for a new Asda Money Credit Card and, providing you’re accepted,
transfer your balance across to the new card at 0% for 12 months (2.9% fee applicable).
7) What happens to my online account manager?
You’ll still be able to access your account online through the Asda Money website until midnight
on 15 January 2013. Currently there are two links, one for the Asda Reward/Everyday/Store
card and the other for the new Asda Money Credit Card. After midnight on 15 January 2013
you’ll access online account management via the following website address
www.santandercards.co.uk/service/authentication/asda

8) When is the last date I can use my Asda Reward/Everyday/Store card?
The last day you’re able to spend on your card is 15 January 2013.
If you use your Asda Reward/Everyday/Store card to pay for Grocery Home Shopping,
the last day you’ll be able to place an order is 26 December 2012. This is because our
system allows you to book a delivery slot 21 days in advance but we don’t take payment
until we deliver your order.
If your card details are stored to pay for your Asda Home Shopping, these will need to be
changed after 26 December 2012. You can do this by using the ‘edit card’ section under
‘My Account’ on the website.
9) Is there an incentive to pay off early?
Yes, paying off your card by more than the minimum payment each month will reduce the
amount of interest you’ll be charged.
10) Will my payment date change?
No.
11) Can I still withdraw cash from a cash machine with my Asda Reward/Everyday card?
Yes, until midnight on 15 January 2013.
12) What happens with current recurring payments (ie. direct debits) that come from my card?
After the 15 January 2013 you’ll need to cancel any recurring payments collected from your card
and make alternative arrangements. You can do this by contacting the service provider or by
contacting Santander on 0871 522 5888.
13) Will my interest rate change?
From midnight on 15 January 2013 your account will remain with Santander. Any changes to
the account will be communicated to you by Santander.

14) I haven’t received any communication about the change?
We’ve communicated the change to all customers using the address details we have. All our
customers have been sent an Important Notice with the August/September statements and we’ll
include further messages in the October, November and December statements. If you’d like to
check your address details please contact Santander customer services on 0871 5225 888.
15) What is the customer services number to call Santander?
Santander Customer Services 0871 522 5888. Calls cost 10p per minute plus network charges.
16) Will I be automatically transferred to the new Asda Money Credit Card?
No, you’ll need to apply for a new card. You can do this online through the Asda Money
website, by calling 0871 7043369, or by picking up a leaflet in-store.
17) Will I be guaranteed to be accepted for the new Asda Money Credit Card?
No, you’ll have to apply and go through the process as a new customer.
18) Can I apply for a new Asda Money Credit Card?
Yes, you’ll need to apply as a new customer. You can do this by can do this online through the
Asda Money website, by calling 0871 7043369, or by picking up a leaflet in-store.
19) What is the quickest way to apply for the new Asda Money Credit Card?
The quickest way is to apply is online through the Asda Money website. Most applications will
get an instant response, with your card arriving within 7 - 10 days.
20) Can I transfer my balance to the new Asda Money Credit Card?
Yes, providing your application is successful. The new card has a 0% balance transfer rate for 12
months. (2.9% fee applicable).

21) Why are you changing the card providers?
At Asda we review the products and services we offer to our customers to make sure they are
delivering great value and the happy to help service. We’ve worked with Santander for over 6
years to offer credit cards to our customers and both of us felt it was time for a change. By
working with a new provider, Asda will be taking all the success of our previous relationship and
launching with a refreshed and exciting new card for our customers.
22) Who is the new card provider?
After speaking to many different providers across the market, we chose to work with Creation
for our credit card. Creation specialise in credit products for customers and are the provider
behind many different retail brands.
23) What are the benefits of the old cards vs the new Asda Money Credit Card?
To find out more about the Asda Money Credit Card, please visit www.asda.com/money. You
can also call our team on 0871 4100 755 or pick up a leaflet in-store. Please call Santander on
0871 5225888 to confirm the current offers on your existing card.
24) Do I get free home shopping delivery?
Yes, free Home Shopping delivery is a benefit of the new Asda Money Credit Card. If
you use your ASDA Reward/Everyday/Store card to pay for Grocery Home Shopping, the
last day you’ll be able to place an order is 26 December 2012. This is because our
system allows you to book a delivery slot 21 days in advance but we don’t take payment
until we deliver your order.
25) Why has my Asda Money Credit Card application been rejected?
At this time your application has not met the credit criteria. These are rules that are applied to
ensure responsible lending. If you would like to appeal the decision, please contact our team on
0871 4100 755.
26) What if I already have a creation card?
You’re able to apply and providing your application is successful, you will then be able to get all
the benefits of the new Asda Money Credit Card. However, you’re not able to transfer a balance
from one creation card to another.

27) How do I get a refund for something after the 16 January 2013?
All retailers have a process to resolve refunds when the original payment method is no longer
available. For example the retailer may offer solutions of gift cards, re-credit a different payment
method or cash. In the highly unlikely event of a dispute between a customer and retailer then
please contact Santander customer services on 0871 5225888.