Customer Network Management (CNM)

Customer Network 

Management (CNM) 

for SMARTRing 

Network Wholesale Operations 

Cust. Education Template 

CG-SRCN-001 

Issue 1, April 14, 2005

Customer Network Management (CNM) for 

SMARTRing 

CG-SRCN-001 

Copyright Issue 1, April 14, 2005 

© BellSouth 

Ravi Gaikwad 

N/A 

Page ii 

Copyright 

April 14, 2005

CG-SRCN-001 Customer Network Management (CNM) for 

SMARTRing 

Issue 1, April 14, 2005 Table of Contents 

Contents 

Subject Page 

Introduction / Revision History . . . . . . . . ............................. v 

Purpose ...................................................... v 

Disclaimer .................................................... v 

Version Information .............................................. v 

1. WEBSITE Addresses . . ....................................... 1 

1.1 BellSouth Ordering Guide . . ...................................... 1 

1.2 Tariff Reference .............................................. 1 

2. SMARTRing CNM Service Description . . . . . . . . . ................... 3 

2.1 Service Description ............................................ 3 

2.2 Service Availability ............................................ 3 

3. Service Restrictions . . ....................................... 5 

3.1 Restrictions ................................................. 5 

4. SMARTRing CNM Pricing . . . . . . . . . ............................. 7 

4.1 SMARTRing CNM Pricing Overview ................................ 7 

4.2 BellSouth CNM for SMARTRing Pricing Illustration for Surveillance Only ........ 8 

4.3 BellSouth CNM for SMARTRing Pricing Illustration for Surveillance with 

Reconfiguration .............................................. 9 

5. Minimum Bill Requirements . . . . . . . ............................. 11 

5.1 Minimum Bill Requirements ...................................... 11 

6. Due Date Intervals . . . . ....................................... 13 

6.1 Due Date Intervals ............................................. 13 

7. Service Inquiry Requirements . . . . . ............................. 15 

7.1 Service Inquiry Requirements ..................................... 15 

8. CNM Application Process . . . . . . . . ............................. 17 

8.1 Establishing Access to the CNM Application Platform ...................... 17 

9. USOC- Universal Service Order Codes . . . . . . . . . ................... 19 

9.1 USOCS for SMARTRing CNM .................................... 19 

10. Ordering Information . . ....................................... 21 

10.1 Miscellaneous Ordering Information ................................. 21 

11. Acronyms ................................................. 23 

11.1 Acronyms Defined ............................................. 23 

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CG-SRCN-001 



SMARTRing 

Issue 1, April 14, 2005 Introduction / Revision History 

Introduction / Revision History 

Purpose 

The Customer Network Management (CNM) for SMARTRing Reference and Ordering Guide is intended 

to provide product descriptions and general ordering information specific to this product. 

Note: This is not a complete ordering guide. Please reference the Access Service Ordering Guide 

(ASOG) for complete ordering information. 

Disclaimer 

The information contained in this ordering guide is subject to change. BellSouth will provide notification 

of changes through the Carrier Notification Process. 

Version Information 

Convert entire document from PDF to XML. 

Chapter Action 

Request 

# 

Table A Revision History 

Date / Issue Description Change Requested 

By / Made By 

All N/A April 14, 2005 / 1 Convert entire document 

from PDF to XML. 

Jason Parson, 

205-977-0287 / 

Ravi Gaikwad, 

404-927-3738 

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SMARTRing 

Issue 1, April 14, 2005 WEBSITE Addresses 

1. WEBSITE Addresses 

1.1 BellSouth Ordering Guide 

The WEBSITE address from the BellSouth Ordering Guide can be accessed by clickinghere. 

1.2 Tariff Reference 

Customer Network Management (CNM) for SMARTRing is addressed in the BellSouth tariff FCC#1, 

Section 7.4.12 which is available online by clicking this link. 

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Issue 1, April 14, 2005 SMARTRing CNM Service Description 

2. SMARTRing CNM Service Description 

2.1 Service Description 

BellSouth’s Customer Network Management (CNM) for SMARTRing service is an optional feature 

available with all SMARTRing systems that provide customers with “true” network management 

capabilities. The service is available with two options: 

“Surveillance Only” which includes real-time network alarm monitoring and limited 

Performance Monitoring (PM) data collection. 

“Surveillance with Reconfiguration” which additionally enables customers to reconfigure 

circuit connections in the ring multiplexers 

When used in conjunction with BellSouth’s Flexserv service these features can be enabled from the circuits 

“A” location to the “Z” location, providing visibility and control of the entire transmission path. 

2.2 Service Availability 

Customer Network Management (CNM) for SMARTRing is available for customers with interstate rings 

from the FCC tariff #1 for Special Access (SPA) services only. SMARTRings purchased from other 

applicable tariffs can currently implement CNM via a “special assembly” request. CNM will be provided 

in IntraLata jurisdictions as SMARTRing tariffs are filed. 

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Issue 1, April 14, 2005 Service Restrictions 

3. Service Restrictions 

3.1 Restrictions 

Customer Network Management (CNM): 

Available on SMARTRing Service OC-3, OC-12, OC-48, OC-48+, OC-192 and OC-192+ 

capacities 

Within each STS-1 group, all activated interfaces must be optioned the same, either all 

Surveillance only or all Surveillance with Reconfiguration. 

A SMARTRing Service Rearrangement charge does not applywhen FlexServ (a.k.a. 

Customer Reconfiguration) is added to an existing SMARTRing Service installed prior to 

June 3, 1994 and the entire ring in being upgraded to a new higher level SMARTRing 

Service at the same time. 

Grooming existing DS3s to a CNM reconfigurable SMARTRing will require one “D” and two 

“N” orders. Any subsequent reconfiguring of the DS3s will require changing of circuit IDs 

because one circuit will transform to two or more circuits. 

Customer Reconfiguration is not available on SMARTRing service channel interfaces that 

transport Switched Access Service. 

The Customer Surveillance option does not have the capacity to reconfigure circuits. 

Surveillance with Reconfirguration must be ordered with a sufficient quantity of spare 

channel interfaces at every Customer Node and Central Office Node where reconfiguration 

capability is desired. 

All node on the SMARTRing must be included for the ring to have the Customer Surveillance 

feature. 

Whether the customer has normal SMARTRing Service or SMARTRing Service with CNM, 

SMARTRing Channel Interfaces must be orderedfrom the appropriate SMARTRing FCC 

or GSST tariff. 

Reconfiguration is not a stand-alone option you must have Surveillance with Reconfiguration. 

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Issue 1, April 14, 2005 SMARTRing CNM Pricing 

4. SMARTRing CNM Pricing 

4.1 SMARTRing CNM Pricing Overview 

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CG-SRCN-001 

SMARTRing CNM Pricing Issue 1, April 14, 2005 

4.2 BellSouth CNM for SMARTRing Pricing Illustration for Surveillance Only 

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SMARTRing 

Issue 1, April 14, 2005 SMARTRing CNM Pricing 

4.3 BellSouth CNM for SMARTRing Pricing Illustration for Surveillance with 

Reconfiguration 

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SMARTRing 

Issue 1, April 14, 2005 Minimum Bill Requirements 

5. Minimum Bill Requirements 

5.1 Minimum Bill Requirements 

The customer will pay non-recurring charges to establish CNM on a SMARTRing service in addition to a 

flat rate monthly charge from the option requested. 

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Issue 1, April 14, 2005 Due Date Intervals 

6. Due Date Intervals 

6.1 Due Date Intervals 

Due Dates are negotiated on an individual case basis using the Service Inquiry (SI) process. 

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Issue 1, April 14, 2005 Service Inquiry Requirements 

7. Service Inquiry Requirements 

7.1 Service Inquiry Requirements 

CNM options are requested on the SMARTRing SI for design. 

The Customer will contact their BellSouth Account Team Representative to advise they are requesting 

CNM for SMARTRing Service. 

Note: The SMARTRing SI must indicate the CNM option (Surveillance only or Surveillance and 

Reconfiguration only). The SMARTRing CNM service inquiry from must also be completed 

and submitted to Olyn Sexton at the CNMS center for implementation. This is a separate 

document from the SMARTRing SI. 

The CNM SI should include: 

SecureID Card forms for all employees that will be using the CNMS system; fax the completed 

form RF-1747 Customer to Olyn Sexton @ 803–343–2822 

SMARTRing MSR document 

Firm Order documents from Network IP, that includes the “as billed” and “as built” diagrams 

of the ring. 

Completed CNM SI 

The completed CNM SI with handoff package should be e-mailed to the following: 

CNMS.request@bellsouth.com 

CC to: 

Olyn Sexton (Manage CNMS Center) 

Deborah Huggins (CNM Trainer) 

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Issue 1, April 14, 2005 CNM Application Process 

8. CNM Application Process 

8.1 Establishing Access to the CNM Application Platform 

For initial service establishment of access to the CNM for SMARTRing software application, the account 

team will complete the RF-1747CUSTOMER form. 

Use the service order number of a circuit that is part of the Customer Reconfiguration arrangement in the 

field where this information is requested ( or a BAN is applicable). This form should be faxed to the 

CNMS (Attention: Olyn Sexton) @ (803) 401–2924. CNMS will verify the accuracy and forward to 

RASM for processing, RASM will send the user ID for the card to CNMS so that user ID can be built 

into the web-access system. 

When the user receives the SecureID card they will receive the user-ID and initial P.I.N. for secure access 

to the BellSouth network. The customer is provided the INC login with their SecureID or during training. 

If a customer has an existing Secure ID card (issued by BellSouth for access to another service), the 

marketing rep still needs to fill out the RF-1747CUSTOMER for and process as described above. 

Customer Reconfiguration may be ordered using the Ordering and Billing Forum’s Access Service 

Request (ASR). To order BellSouth Customer Reconfiguration service, the customer should send the ASR 

to the InterExchange Carrier Service Center (ICSC). If the ring and CNMS are being ordered from GSST 

as Resale then the package will go to the CSRG. 

Note: SMARTRing CNM, FlexServ, Network Visibility Service (NVS) and CNM (retail branding 

for NVS) use the same software application platform. Customers that have existing access to 

any of these applications have a user profile in the database and, thus, already have access 

to the SMARTRing CNM application GUI. Simply note existing customer access on the 

CNM SI in the “remarks/comments” section. 

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Issue 1, April 14, 2005 USOC- Universal Service Order Codes 

9. USOC- Universal Service Order Codes 

9.1 USOCS for SMARTRing CNM 

USOCs are the primary source driving information for service provisioning and billing of all services and 

equipment shown on a service order or customer record. When used on a service order, they provide proper 

billing for recurring and non-recurring charges. USOCs are a combination of three or five alphanumeric 

characters used on service orders and equipment records to identify items of service and equipment in 

BellSouth. 

USOCS below are applicable when a CNM option is requested on a ring: 

CNM Type USOC Description 

Surveillance SHNSN -- 

-- SHNS4 Per Node, OC48 and OC48+ 

-- SHNS9 Per Node, OC192+ 

Reconfiguration SHNRC Per SMARTRing Customer or 

Central Office Channel Interface 

USOCS below are applicable when a CNM option is added to an existing ring: 

CNM Type USOC Description 

Surveillance SHNRR Per Node, Per SMARTRing Service 

Reconfiguration SHNR1 Per STS-1 Group, Per Node 

Interface 

The above USOCS are used to bill the implementation of CNM Surveillance or Reconfiguration or both. 

Once SMARTRing CNM is established, then the USOCSs in the box at the top of this page will be used 

for the MRC billing of CNM Surveillance and Reconfiguration. 

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Issue 1, April 14, 2005 Ordering Information 

10. Ordering Information 

10.1 Miscellaneous Ordering Information 

When a ring has CNM, Surveillance or Surveillance and Reconfiguration, the fifth character 

of the SNID will always be a C. 

SPEC Code of CNMCSX will always be used for lower level circuits. 

A Ring with Surveillance only will have the same NCI codes as a Ring without Surveillance. 

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Issue 1, April 14, 2005 Acronyms 

11. Acronyms 

11.1 Acronyms Defined 

Acronym Definition 

ASOG Access Service Ordering Guide 

ASR Access Service Request 

BAN Billing Account Number 

CNM Customer Network Manangement 

CNMS Customer Network Management Service 

CO Central Office 

DS1 Digital Service Level 1 

DS3 Digital Service Level 3 

FCC Federal Communications Commission 

ICSC Interexhange Carrier Service Center 

INC Integrated Network Controller 

NC Network Channel 

NCI Network Channel Interface 

NVS Network Visibility Service 

OC1 Optical Carrier 1 





OC48+ Optical Carrier 48+ 


OC192+ Optical Carrier 192+ 

PM Performance Monitoring 

RASM Remote Access Security Management 

SI Service Inquiry 

SMART Self-Healing Multi-Nodal Alternate Route Topology 

STS-1 Synchronous Transfer Signal 1 

USOC Universal Service Order Code 

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Customer Network Management (CNM)

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