Unreasonable Complainants and Querulent Litigants

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Focus of complaint Service provider + 1 or more others 1 or more other Complaints org contacted Persistent (%) Control (%) 75 23
Legal Action-Complaints Action Complaints organisation Legal action Persistent Control p against: (%) (%) -Provider Provider of initial service 29 4
Page 1 and 2: Unreasonable Complainants And Queru
Page 3 and 4: THE SPECTRUM COMPLAINANTS NORMAL
Page 5 and 6: The Difficult Complainant Aggrieve
Page 7 and 8: CLAIMS ARISING FROM PRE- PRE EXISTI
Page 9 and 10: STUDIES ON THE QUERULANT Age: 4 th
Page 11 and 12: STUDIES ON THE QUERULANT - PERSONAL
Page 13 and 14: KEY EXPERIENCES Age Related Re-eva
Page 15 and 16: STUDYING THE PERSISTENT COMPLAINANT
Page 17 and 18: Months Between First Complaint and
Page 19 and 20: Description of communications Inapp
Page 21: THREATS In written material CASES C
Page 25 and 26: DANGER SIGNS Increasingly dispropo
Page 27 and 28: THE QUERULANT IN COURT Self-repres
Page 29 and 30: Managing Unreasonable Complainants

Unreasonable Complainants and Querulent Litigants

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