Unreasonable Complainants and Querulent Litigants

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Management of Unreasonable Complainants Counter Staff e.g. Registry Offices, Reception Staff. Complaints Officers. Court Officers. Police. Psychiatrists and Hospital Staff.
Managing Unreasonable Complainants Principles. Their psychological makeup. Recognition of signs. Defusing. Containment. History of events (incl. collateral). Interviewing Refocus. Reframe. Family and Friends Termination. WORKSHOP Management Protocols- for unreasonable behaviours eg persistent, demanding, uncooperative, aggressive (anger, intimidation and threats i.e. to staff member, to third party or self harm and suicide). Specific Techniques (Interviews- phone and in person; minimising Anger, managing Escalating Anger, Threats, ‘Avoiding Becoming a Covert Hostage').
Page 1 and 2: Unreasonable Complainants And Queru
Page 3 and 4: THE SPECTRUM COMPLAINANTS NORMAL
Page 5 and 6: The Difficult Complainant Aggrieve
Page 7 and 8: CLAIMS ARISING FROM PRE- PRE EXISTI
Page 9 and 10: STUDIES ON THE QUERULANT Age: 4 th
Page 11 and 12: STUDIES ON THE QUERULANT - PERSONAL
Page 13 and 14: KEY EXPERIENCES Age Related Re-eva
Page 15 and 16: STUDYING THE PERSISTENT COMPLAINANT
Page 17 and 18: Months Between First Complaint and
Page 19 and 20: Description of communications Inapp
Page 21 and 22: THREATS In written material CASES C
Page 23 and 24: Legal Action-Complaints Action Comp
Page 25 and 26: DANGER SIGNS Increasingly dispropo
Page 27: THE QUERULANT IN COURT Self-repres

Unreasonable Complainants and Querulent Litigants

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