Ben Hartley MS, RD New Employee Training Lead - Arizona ...

Ben Hartley MS, RD 

New Employee Training Lead 

Bureau of Nutrition and Physical Activity 

Health and Wellness for all Arizonans

Arizona WIC 

New Employee Training Plan FY 2013 



“Tell me what this planet says to you about the 

hopes you have for your staff.” 



“Tell me what you’re doing today to make your 

hopes and dreams for Arizona WIC come true.” 



What’s Better About Training 


Health and Wellness for all Arizonans 

in FY2013? 

• Added Conversational Assessment Training 

• Timeline and sequence of activities 

• Competence Achievement Checklists 

• Better Continuity 

• It makes USDA happy!

What’s Better in FY2013? 

• The base layers = same foundation. 

• The icing = sequence of activities and planned 

interaction 



Familiar Friends 

LMS courses: 

WIC 101 

AIM 101* 

Civil Rights 

Anthropometrics 

Hematology 

Basic Nutr. 

Breastfeeding 



Prenatal Nutr. 

Child Nutr. 

Infant Nutr. 

Postpartum 

Nutr. 

WIC Listens 

PCE course

More Old Friends 

• New Employee Orientation 

– HR paperwork etc. 

– Computer login/email 

– Answering telephones 

– Clinic procedures 

– Other clinic procedure information 

• Food Package training 

• Nutrition Education/Health Check training 



• Blended 

Learning 

Guidebooks 

New Friends! 

1. Anthropometrics 

2. Hematology 

3. Basic Nutrition 

4. Breastfeeding 

5. Prenatal Nutrition 

6. Child Nutrition 



7. Infant Nutrition 

8. Postpartum 

Nutrition 

9. WIC Listens PCE 

(Western Region)

More New Friends 

• ABCDE Assessment Workbook 

• ABCDE Assessment Website 

• GTHM Training (quarterly) 



GTHM Trainings 

(Wed/Thurs 2 day training) 

• November 28-29, 2012 

• February 6-7, 2013 

• May 1-2, 2013 

• August 28-29, 2013 

• *ABCDE Assessment training must be 

completed prior to GTHM training and before 

6 th month of employment 



Help for Trainers 

• A guidebook has been put together for the 

LA Trainers 

• Explains each part of the training plan with 

places for notes and checklists for tasks 

• Overview: 

– Phase One: 8 Week Timeline 

– Phase Two: Monthly observations, chart 

reviews, final comprehensive evaluation (6th month) 



Who are “Trainers”? 

• Designated by LA Director or Nutrition 

Coordinator to provide new employee 

training 

• More than one Trainer 

may be involved in 

training a new 

employee 



Learning Agreement 

• Trainer and New Employees (called 

“Nutrition Educators”) will read and initial a 

Learning Agreement. (week one) 

• The Learning Agreement establishes the 

necessary courses and activities to 

complete training, as well as the 

responsibilities of the Trainer and Nutrition 

Educators. 



Phase One: 8 Week Timeline 

• Training activities have a specific order 

and suggested time frames 

• Periodic discussions and hands-on 

practice with the Trainer is required before 

moving on to new activities 

• Timeline activities may be completed more 

quickly than 8 weeks 



Phase One: 8 Weeks 

• All required courses and activities which are 

required to perform the job functions of a WIC 

CPA 

• Specific sequence of activities not to be 

changed 

• Chart Reviews of all certifications by Trainer 



6 Months of Training 

• Phase One = 8 weeks 

– All required courses, activities completed 

• Phase Two = Monthly Monitoring (4 mos) 

– Observations 

– Chart reviews 

• Final Comprehensive Evaluation (6 th 

month) 



Phase Two: Monthly Tasks 

• Nutrition Educators work independently 

• Trainers observe 7 certifications monthly 

(2 infants, 2 child, 1 PG, 1P, 1EN/PN) 

• Trainers review 15 charts each month (5 

infants, 5 women, 5 children) 

•(6th month) Nutrition Educators pass 

comprehensive evaluations for each 

category 



Chapter 7 and 8 Week Timeline 

• Chapter 7 in the P&P lists the activities 

that would be completed by the end of 

each week of training 

• The Trainer’s Instructional Guidebook 

includes weekly activities listed from 

Chapter 7 in the weekly checklists (p.12- 

19) 



8 Week Training Timeline in Ch. 7 



• Tasks listed daily at 

top to show 

example of how 

they might break 

down 

• List of all weekly 

task below to sign 

off as completed 





What if… 

• Trainer gets behind on 8 week timeline? 

• Trainer gets ahead of 8 week timeline? 

• Trainer changes order of timeline 

activities?

8 Week Training Timeline 

WIC 101 AIM 101* Civil Rights 

LMS, No Guidebooks 

Anthropometry Hematology Basic Nutr. Breastfeeding 

Prenatal Nutr. Child Nutr. Infant Nutr. Postpartum Nutr. WIC Listens 

9 LMS Courses with Blended Learning 

Guidebooks 

Nutrition Assess. 

(WB/website) 

Food Pkg. 

Med/High 

Risk Referrals 



Nutr. Ed, 

Health Chk 

Chart 

Reviews

Blended Learning Guidebooks 

• 2 versions: Trainer version, Nutrition 

Educator version 

• Part self-paced, part interactive 

(discussion or demonstration) 

• Reflect LMS content 

• Competency Achievement Checklist in 

each Guidebook (signed by Trainer) to 

keep on file 



Guidebook Activity (Basic Nutrition) 

Think It Through: 

• The parents of a WIC child ask you about physical 

activity. What recommendations for children can you 

share based on the Dietary Guidelines? (Module 1, Slide 

18) 

• How would you assist a participant asking for resources 

that discuss physical activity? 



Rocked it for 8 weeks. 

Now what? 

• After the 8 week timeline is complete, the 

Nutrition Educator works independently. 

• Trainer observes 7 certifications/month (2 

infant, 2 child, 1 PG, 1 BF, 1 P) 

• BF = EN or PN 

• Trainer performs chart reviews for a 

sample of the infants, children and women 

participants (5 each category) 



Monthly Tasks: 

Observations 

Chart Audits 

6th month only: 

Comprehensive 

Evaluations 



Monthly Observations: 

2 Infant, 2 Child, 1 Pregnant, 1 

Postpartum, 1 Breastfeeding 

5 Infant, 5 Child, 5 Women 

Chart Reviews per Month 

Comprehensive Evaluations: 

Infant, Child, Preg. Breastfeeding, 

Postpartum

Comprehensive Evaluations 

• Sixth month of employment 

• Observe start to finish certification for each 

WIC category (infant, child, pregnant, 

breastfeeding, postpartum) 

• ME Tools for Certification Observation, 

Scale Rubric for Arizona WIC 

Appointments used (p.25-30 and at 

azwic.gov) 



Trainer Instruction manual 

p. 3 Forms to be 

submitted 

p. 4-7 Intro, 

Overview of 

Training Plan 

p. 8-11 Learning 

Agreement 

p. 12-19 Weekly 

Activities 

(8 WeekTimeline) 



p. 20-24 Monthly 

chart review, 

observations 

p. 25-30 ME Tools 

for Comprehensive 

Evaluations 

p.31-34 Checklists 

for Trainer to sign

Available Upon Request 

• Detailed Daily Schedule for 8 Week 

Training Timeline 

• Supplement to evaluating Nutrition 

Assessment Conversations (ABCDE) 



I’ve got a new hire. Help! 

Nutrition Services 

• Carrie Pfab 

• Tasha Foster 

• Terri Green 

• Heather Liddell 

• Maggie Mack 

Training Team 

– Ben Hartley, New Employee Training Lead 

Benjamin.Hartley@azdhs.gov 



Learning 

Agreement 

8 Week 

Timeline 

Checklist 



Monthly 

Tasks 

Checklist 

Comprehensive 

Evaluation 

Checklist









Assessment 

Skills in the 

house! 



PCE Skills in 

the house!

Ben Hartley MS, RD New Employee Training Lead - Arizona ...

Create successful ePaper yourself

Delete template?

Save as template?