(Binder Spotlights) PDF File - J. Fletcher Creamer & Son, Inc.

Dealer service vital
J. Fletcher Creamer & Son demands productive
equipment and a high level of dealer service to meet
intensive schedules like that of the Route 4 and 17
project. The company has turned to tough Komatsu
equipment from Binder Machinery Company. The
Creamer fleet includes more than 30 Komatsu
hydraulic excavators, including PC35R-8s, PC95-1s,
PC128UU-1s, PC228USLCs, PC220LC-6s,
PC300LC-6s and PC400HD-6s, and Komatsu
WA380 and WA420 wheel loaders.
Creamer has also purchased numerous Ingersoll-
Rand compactors and fork lifts from Binder. Binder
North Jersey Field Sales Manager Kirk Chagon
services the Creamer account.
“The product is a good product,” commented
Fletch, Jr., “but more important than that is the service
Binder provides. It’s the best in the industry right now.”
Whether needing new or rental equipment or parts
and service support, Fletch, Jr. knows Binder will
service his company’s needs. “The relationship that
our two companies have built is important,” he
emphasized. “A lot of what we do in this business is
building relationships. When there’s a problem, we
can call Kirk and things get done.”
Industry relationships
Another area in which relationships are important
to J. Fletcher Creamer & Son is the company’s
involvement in industry organizations, especially the
Utility and Transportation Contractors Association
(UTCA) and the National Utility Contractors
Association (NUCA).
Fletch, Jr. currently serves as vice president for
NUCA’s Northeast region, and he has been involved
with UTCA since 1987. Fletch, Jr. and his father,
Creamer, Sr., are the only father-and-son pair to ever
win UTCA’s top honor, the prestigious William
Feather, Jr. Memorial Award.
Fletch, Jr. was UTCA president in 1997 when the
association inducted his father into the New Jersey
Construction Industry Hall of Fame. “One of my last
duties was to present my father with the award,” he
recalled. “That was probably the easiest speech I
ever made, no notes, no nothing. It was right from the
heart.”
Good times now
J. Fletcher Creamer, Jr. is optimistic about the
future of his family’s 77-year-old company. “We’re in
a great time right now,” he stated. “Business is good.
I’ve been around long enough to know that this is a
cyclical business, and there’s probably going to be a
downturn or two before my turn is up here. It’s just a
matter of finding out when it’s going to be. I think we’ll
be in pretty good shape for the next five years.”
With two children already in the business, Fletch,
Jr., and his brothers are training the next generation to
carry on the work of J. Fletcher Creamer & Son, Inc.
“My younger brother’s wife is expecting twins, so that
will make 10 grandkids,” smiled Fletch, Jr. “My son is
the oldest at 26, the youngest is 2 1/2, and then we
have two on the way. There’s a big gap between
them, so it will be interesting.”
Crews from J. Fletcher
Creamer & Son, Inc. have
expertise in numerous
construction applications,
including pile-driving work.
Kirk Chagnon of Binder
(right) visits with Fletch
Creamer, Jr. at the
contractorʼs headquarters in
Hackensack. The company
has turned to Binder for
much of its equipment needs
over the years, including a
large fleet of Komatsu and
Ingersoll-Rand equipment.
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