Management Report and Consolidated Financial ... - Do & Co

GB Zahlenteil Neu 7 Englisch:Layout 1 16.10.2008 8:58 Uhr Seite 139
There are several factors responsible for this impressive growth.
Turkish DO & CO, the Turkish joint venture in which DO & CO and Turkish Airlines
each hold a 50 % stake, is included in the consolidated accounts for the entire business
year for the first time in this reporting period (it was included last year for only one
quarter).
Turkish DO & CO further strengthened its position as market leader in airline catering
in Turkey. Approximately 1,400 employees prepared nearly 27 million meals at the
new business locations in Istanbul Atatürk, Istanbul Sabiha Gökcen, Ankara, Antalya,
Izmir, Bodrum, Adana, Dalaman and Trabzon.
Growth has been stimulated considerably by the return catering the Turkish DO & CO
business locations provide on a number of short and medium flights operated by Turkish
Airlines. As a result, DO & CO now services an increasingly large share of Turkish Airlines’
outward and return flights on short and medium-distance routes. A major development
in this context in 2007/2008 is the daily long-distance flight now operating
from Istanbul to New York.
DO & CO significantly increased the customer satisfaction of Turkish Airlines passengers
(from 49 % to 89 %) with its introduction of a new on-board product. Business
passengers on long-distance flights now enjoy an appealing buffet featuring antipasti,
fresh salads, exquisite international and Turkish main dishes, and a selection of fresh
desserts and handmade petits fours. Economy passengers are served freshly prepared
local and international specialty dishes.
The local sales team has forged ties with a number of new national and international
clients and stepped up business with existing customers. Azerbaijan Airlines, European
Airpost, AirBlue, and Freebird were all added to the clientele of Turkish DO & CO. With
its concept of fresh products and premium meals, Turkish DO & CO has solidified its
market position and become even more attractive.
The positive business trend in Airline Catering in Austria also boosted growth considerably
and contributed to this division’s fine performance.
The Austrian Airlines Group, a key account since the fourth quarter of the previous
year, greatly increased the volume and value of Airline Catering business.
DO & CO services all flights of the Austrian Airlines Group in Vienna, Linz, Graz and
Salzburg and thus handles airline catering for more than 10 million passengers and
80,000 departures.
Along with classic services like supplying meals and beverages and handling and storing
equipment, DO & CO now also performs a full range of agency services for the
Austrian Airlines Group.
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