BMC Remedy AR System 7.1.00 Compatibility Matrix
BMC Remedy AR System 7.1.00 Compatibility Matrix
BMC Remedy AR System 7.1.00 Compatibility Matrix
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Contents<br />
<strong>BMC</strong> <strong>Remedy</strong> <strong>AR</strong> <strong>System</strong> <strong>7.1.00</strong> <strong>Compatibility</strong> <strong>Matrix</strong><br />
INTRODUCTION................................................................................................................................................................................................................................. 2<br />
SUPPORT POLICY FOR LATER VERSIONS OF VENDOR PRODUCTS RELEASED AFTER <strong>AR</strong> SYSTEM <strong>7.1.00</strong>............................................................................................. 3<br />
<strong>AR</strong> SYSTEM SERVER SUPPORTED CONFIGURATIONS........................................................................................................................................................................ 4<br />
JAVA SUPPORT.................................................................................................................................................................................................................................. 5<br />
<strong>AR</strong> SYSTEM MID-TIER SUPPORTED CONFIGURATIONS..................................................................................................................................................................... 6<br />
BROWSER SUPPORTED CONFIGURATIONS......................................................................................................................................................................................... 8<br />
<strong>AR</strong> SYSTEM CLIENT SUPPORTED CONFIGURATIONS......................................................................................................................................................................... 9<br />
FULL TEXT SE<strong>AR</strong>CH SUPPORTED CONFIGURATIONS ......................................................................................................................................................................... 9<br />
SCREEN READER SUPPORTED CONFIGURATIONS.............................................................................................................................................................................. 9<br />
OTHER PRODUCT COMPATIBILITY SUPPORTED CONFIGURATIONS ................................................................................................................................................. 10<br />
LANGUAGE OFFERINGS .................................................................................................................................................................................................................. 10<br />
REMEDY APPLICATIONS AND PRODUCTS........................................................................................................................................................................................ 11<br />
COMP<strong>AR</strong>ISON OF SUPPORT BETWEEN <strong>AR</strong> SYSTEM VERSION 7.0.01 AND <strong>7.1.00</strong>............................................................................................................................... 14<br />
Revision History<br />
v1.0 Initial Release<br />
v1.0_1 Clarified FTS version support, corrected E-mail Engine version support, clarified Java vendor support.<br />
v1.0_2 Updated Migrator support against <strong>AR</strong> <strong>System</strong> <strong>7.1.00</strong>, added minimum Java versions, rephrased 32-bit Oracle DB client support on Linux, added<br />
preliminary support for Mac OS X 10.5 and Safari<br />
v1.0_3 Added support declaration for screen readers, removed preliminary note of Safari support (it is now fully supported), corrected Java vendor info<br />
v1.0_4 Added web services note, added reference to CA HP-UX Integrity release.<br />
v1.0_5 Added support for Citrix 4.0 and 4.5 (Windows), bumped support policy up to be header 2
Introduction<br />
<strong>BMC</strong> <strong>Remedy</strong> <strong>AR</strong> <strong>System</strong> <strong>7.1.00</strong> <strong>Compatibility</strong> <strong>Matrix</strong><br />
The <strong>BMC</strong> <strong>Remedy</strong> <strong>AR</strong> <strong>System</strong> <strong>7.1.00</strong> <strong>Compatibility</strong> <strong>Matrix</strong> is broken down into 6 areas:<br />
• <strong>AR</strong> <strong>System</strong> Server<br />
• <strong>AR</strong> <strong>System</strong> Mid-Tier<br />
• <strong>AR</strong> <strong>System</strong> Clients<br />
• <strong>AR</strong> <strong>System</strong> Full Text Search<br />
• <strong>Compatibility</strong> with other products<br />
• Comparison of support between versions<br />
Each of these sections is broken down into 4 sections<br />
• Supported Configurations<br />
• Known Issues<br />
• Potential Issues<br />
Supported Configurations are those where the configuration is expected to work properly based on design, testing or general understanding of<br />
the interaction between products. For supported configurations, <strong>BMC</strong> Customer Support will work with customers on an issue involving the<br />
configuration until either the issue is resolved or a defect / enhancement is logged.<br />
Configurations not listed may still operate properly with <strong>AR</strong> <strong>System</strong> and thus customers may choose to run <strong>AR</strong> <strong>System</strong> in a configuration not<br />
listed as supported. Such configurations would be considered as “unconfirmed”. <strong>BMC</strong> <strong>Remedy</strong> will accept issues reported in unconfirmed<br />
configurations but we reserve the right to request customer assistance in problem determination, including recreating the problem on a supported<br />
configuration. Reported defects either found to be unique to an unconfirmed configuration or not reproducible within a supported environment will<br />
be addressed at the discretion of <strong>BMC</strong> <strong>Remedy</strong>. Defects requiring time and resources beyond commercially reasonable effort may not be<br />
addressed. If a configuration is found to be incompatible with <strong>AR</strong> <strong>System</strong> or ITSM applications, support for that configuration will be specifically<br />
documented as not supported (or unsupported – c.f. Known Issues below).<br />
The Known Issues section documents any known additional requirements or incompatibilities between <strong>BMC</strong> products and products from other<br />
vendors. This list represents only those situations that <strong>BMC</strong> has encountered or researched and may not represent an exhaustive list.<br />
The Potential Issues section document issues of supportability or incompatibility between <strong>BMC</strong> products and products from other vendors that<br />
are for informational purposes only. Final word on these statements would need to be stated in documentation from the other vendor.<br />
In all tables, Italics indicate an addition since <strong>AR</strong> <strong>System</strong> 7.0.01.
<strong>BMC</strong> <strong>Remedy</strong> <strong>AR</strong> <strong>System</strong> <strong>7.1.00</strong> <strong>Compatibility</strong> <strong>Matrix</strong><br />
Support Policy for later versions of vendor products released after <strong>AR</strong> <strong>System</strong> <strong>7.1.00</strong><br />
It is expected that a vendor will retain full backwards compatibility with existing major or minor versions of an operating system when releasing<br />
maintenance releases, service packs, patches, updates or other similar level of changes. Unless otherwise stipulated by written communication<br />
from <strong>BMC</strong> Software, such maintenance level changes are by default supported and do not require further certification from <strong>BMC</strong>.<br />
In the case of major and minor releases, unless otherwise stipulated by written communication from <strong>BMC</strong> Software, the goal is to provide support<br />
for new major or minor version changes in the next available version of <strong>BMC</strong> <strong>Remedy</strong> products after the vendor makes their release generally<br />
available. However, major architectural changes may take longer to tolerate and exploit and other business or technical reasons may require a<br />
different release timeframe. At <strong>BMC</strong>’s discretion, new major or minor versions may be also added to the compatibility matrix between releases –<br />
either through certification by <strong>BMC</strong> or through the release of an <strong>AR</strong> <strong>System</strong> patch.
<strong>BMC</strong> <strong>Remedy</strong> <strong>AR</strong> <strong>System</strong> <strong>7.1.00</strong> <strong>Compatibility</strong> <strong>Matrix</strong><br />
<strong>AR</strong> <strong>System</strong> Server Supported Configurations<br />
<strong>Remedy</strong> Email Engine, <strong>Remedy</strong> Approval Server, <strong>Remedy</strong> Distributed Server Option (DSO) and <strong>Remedy</strong> Encryption share the same requirements<br />
as the Server.<br />
Platform Operating <strong>System</strong> Databases<br />
32 or 64 bit x86 PC<br />
Compatible<br />
Sun SP<strong>AR</strong>C Solaris 9, 10<br />
IBM pSeries / Power5 IBM AIX 5L 5.2, 5.3<br />
PA-RISC HP-UX 11iv2, 11iv3<br />
HP Integrity / Itanium HP-UX 11iv2, 11iv3<br />
32 or 64 bit PC<br />
Compatible<br />
32 or 64 bit PC<br />
Compatible<br />
Windows 2000, 2003 (32 or x64)<br />
[Server, Advanced Server, Datacenter, Enterprise, Standard]<br />
Red Hat Enterprise Linux 4, 5 (32 or x64)<br />
[Server Editions]<br />
Novell SuSE Linux 9, 10 (32 or x64)<br />
[Enterprise Server]<br />
Microsoft SQL Server 2000, 2005 (32 or 64-bit) [Enterprise, Standard]<br />
Oracle 9i, 10g [Standard, Std One, Enterprise + RAC]<br />
IBM DB2 8.2.2, 9.1 [Enterprise, Workgroup, Workgroup Unlimited]<br />
Oracle 9i, 10g [Standard, Std One, Enterprise + RAC]<br />
IBM DB2 8.2.2, 9.1 [Enterprise, Workgroup, Workgroup Unlimited]<br />
Sybase ASE 12.5.3, 15<br />
Informix Dynamic Server 10<br />
Oracle 9i, 10g [Standard, Std One, Enterprise + RAC]<br />
IBM DB2 8.2.2, 9.1 [Enterprise, Workgroup, Workgroup Unlimited]<br />
Sybase ASE 12.5.3, 15<br />
Informix Dynamic Server 10<br />
Oracle 9i, 10g [Standard, Std One, Enterprise + RAC]<br />
IBM DB2 8.2.2, 9.1 [Enterprise, Workgroup, Workgroup Unlimited]<br />
Sybase ASE 12.5.3, 15<br />
Informix Dynamic Server 10<br />
Sybase ASE 12.5.3, 15<br />
Informix Dynamic Server 10<br />
Oracle 9i, 10g [Standard, Std One, Enterprise + RAC]<br />
IBM DB2 8.2.2, 9.1 [Enterprise, Workgroup, Workgroup Unlimited]<br />
Oracle 9i, 10g [Standard, Std One, Enterprise + RAC]<br />
IBM DB2 8.2.2, 9.1 [Enterprise, Workgroup, Workgroup Unlimited]<br />
For information on support of virtual environments, Refer to the <strong>BMC</strong> <strong>Remedy</strong> Virtual Environment Support Statement of Direction found on<br />
http://www.bmc.com/support in the documentation area for <strong>AR</strong> <strong>System</strong>.
<strong>BMC</strong> <strong>Remedy</strong> <strong>AR</strong> <strong>System</strong> <strong>7.1.00</strong> <strong>Compatibility</strong> <strong>Matrix</strong><br />
Known Issues for <strong>AR</strong> <strong>System</strong> Server Supported Configurations<br />
1. <strong>AR</strong> <strong>System</strong> is compiled on 32-bit platforms with compatible 32-bit database connectivity libraries. 64-bit connectivity (either local or<br />
remote) & execution depends on operating system and database compatibility requirements. Consult your operating system and database<br />
vendors for information about compatibility support for 32-bit clients on 64-bit operating systems and how those 32-bit clients<br />
communicate to a local or remote 64-bit database.<br />
2. <strong>AR</strong> <strong>System</strong> can communicate with a database on the same machine as <strong>AR</strong> <strong>System</strong> or with a database installed on a remote system. <strong>BMC</strong><br />
has found the following clients (supplied from the vendor) to operate properly with <strong>AR</strong> <strong>System</strong><br />
• Oracle : 32-bit Oracle 10gR2 database client<br />
• Sybase : 32-bit Sybase 12.5.3 database client (a.k.a. OpenClient 12.5.1.x)<br />
• IBM DB2 : 32-bit 8.2.x database client<br />
• Informix : 32-bit 9.2 Informix database client<br />
3. Trusted extensions for Solaris are supported. Please see http://www.sun.com/software/solaris/faqs/security.xml for more information<br />
4. Generally Available support for the Itanium processor is achieved through the <strong>AR</strong>IES translation engine provided with HP-<br />
UX. <strong>AR</strong> <strong>System</strong> remains a 32-bit application and was compiled on a PA-RISC processor. Performance issues may result due<br />
to the reliance on the <strong>AR</strong>IES translation engine. Please see http://devresource.hp.com/drc/STK/docs/refs/Aries.jsp for more<br />
information. Also see the “<strong>BMC</strong> <strong>Remedy</strong> Action Request <strong>System</strong> <strong>7.1.00</strong> for HP-UX on Itanium-based HP Integrity servers”<br />
Statement of Direction found on http://www.bmc.com/support in the documentation area for <strong>AR</strong> <strong>System</strong>.<br />
Known Incompatibilities for <strong>AR</strong> <strong>System</strong> Server<br />
1. A database is required for <strong>AR</strong> <strong>System</strong>. Flat files are not supported.<br />
2. MS SQL Server x64 on Itanium is not supported.<br />
Potential Incompatibilities for <strong>AR</strong> <strong>System</strong> Server<br />
1. Oracle Corporation has stated that it does not support a 32-bit database client running on a 64-bit operating system. However, a 32-bit<br />
client running on a 32-bit operating system communicating to a 64-bit database running on a remote 64-bit operating system is supported.<br />
2. IBM may not support the version 8.2.x client when communicating to a version 9.1 database.<br />
3. Some vendors may not yet support Java 6.0. Please check with your vendor for an official position on Java 6.0.<br />
Java Support<br />
<strong>AR</strong> <strong>System</strong> (Server and Mid-Tier) <strong>7.1.00</strong> requires Java 5.0 and supports that version or higher. Supported Vendors are:<br />
Operating <strong>System</strong> Vendor Minimum recommended version<br />
Windows, Solaris, Linux (Red Hat and SuSE) Sun Microsystems JDK 1.5.0_12<br />
HP-UX HP HP JDK 1.5 build 1.5.0.05<br />
IBM IBM JDK 1.5 SR2<br />
Note: Sun Microsystems Refers to Java 1.5 as "5.0" and 1.6 as “6.0”. See http://java.sun.com/j2se/j2se-namechange.html for more details.
<strong>BMC</strong> <strong>Remedy</strong> <strong>AR</strong> <strong>System</strong> <strong>7.1.00</strong> <strong>Compatibility</strong> <strong>Matrix</strong><br />
<strong>AR</strong> <strong>System</strong> Mid-Tier Supported Configurations<br />
The following Web / Application Servers and Servlet Engines are supported on all operating systems.<br />
Web / Application Servers Servlet Engines<br />
Apache 2.0.x, 2.2.x<br />
Tomcat 5.0.x, 5.5.x<br />
JBoss 3.2.4+, 4.02+<br />
BEA WebLogic 9.1, 9.2<br />
ServletExec 5.0<br />
Tomcat 5.0.x, 5.5.x<br />
JBoss (Embedded) 3.2.4+, 4.02+<br />
BEA WebLogic Servlet Engine 9.1, 9.2<br />
The following additional Web / Application Servers and Servlet Engines are supported<br />
Operating <strong>System</strong> Web / Application Servers Servlet Engines<br />
Windows 2000, 2003 (32 or x64)<br />
Solaris 9, 10<br />
IBM AIX 5L 5.2, 5.3<br />
HP-UX 11iv2, 11iv3<br />
HP-UX 11iv2, 11iv3<br />
(Itanium)<br />
Red Hat Enterprise Linux 4, 5 (32 or x64)<br />
Novell SuSE Linux 9, 10 (32 or x64)<br />
Microsoft IIS 6.0<br />
IBM WebSphere 6.1<br />
Oracle AS 10gR3<br />
Sun Java <strong>System</strong> Web Server 6.1, 7.0<br />
IBM WebSphere 6.1<br />
Oracle AS 10gR3<br />
Sun Java <strong>System</strong> Web Server 6.1, 7.0<br />
IBM WebSphere 6.1<br />
Oracle AS 10gR3<br />
IBM WebSphere 6.1<br />
Oracle AS 10gR3<br />
Sun Java <strong>System</strong> Web Server 6.1, 7.0<br />
HP-UX Web Server Suite 2.1<br />
Sun Java <strong>System</strong> Web Server 6.1, 7.0<br />
IBM WebSphere 6.1<br />
Oracle AS 10gR3<br />
IBM WebSphere 6.1<br />
Oracle AS 10gR3<br />
IBM WebSphere Servlet Engine 6.1<br />
Oracle AS Servlet Engine 10gR3<br />
Sun Java Web Server Servlet Engine 6.1, 7.0<br />
IBM WebSphere Servlet Engine 6.1<br />
Oracle AS Servlet Engine 10gR3<br />
Sun Java Web Server Servlet Engine 6.1, 7.0<br />
IBM WebSphere Servlet Engine 6.1<br />
Oracle AS Servlet Engine 10gR3<br />
IBM WebSphere Servlet Engine 6.1<br />
Oracle AS Servlet Engine 10gR3<br />
Sun Java Web Server Servlet Engine 6.1, 7.0<br />
Sun Java Web Server Servlet Engine 6.1, 7.0<br />
IBM WebSphere Servlet Engine 6.1<br />
Oracle AS Servlet Engine 10gR3<br />
IBM WebSphere Servlet Engine 6.1<br />
Oracle AS Servlet Engine 10gR3
<strong>BMC</strong> <strong>Remedy</strong> <strong>AR</strong> <strong>System</strong> <strong>7.1.00</strong> <strong>Compatibility</strong> <strong>Matrix</strong><br />
Known Issues for <strong>AR</strong> <strong>System</strong> Mid-Tier Supported Configurations<br />
1. Patch 3412804 is required for proper operation of Flashboards on Oracle AS 10gR2<br />
2. Support for the Itanium processor is achieved through the <strong>AR</strong>IES translation engine provided with HP-UX. <strong>AR</strong> <strong>System</strong> remains a 32-bit<br />
application and was compiled on a PA-RISC processor. Performance issues may result due to the reliance on the <strong>AR</strong>IES translation<br />
engine. Please see http://devresource.hp.com/drc/STK/docs/refs/Aries.jsp for more information.<br />
3. The PA-RISC version of BEA WebLogic is required for use on the HP Itanium processor running HP-UX.<br />
4. Crystal Enterprise (not included) is required for web-based reporting using Crystal reports.<br />
5. The following minimum standards are required to use the Mid-Tier<br />
• Servlet API Version 2.3+<br />
• JSP API Version 1.2+<br />
• SOAP Version 1.1 or 1.2<br />
• HTML Version 4.0+<br />
• Javascript Version 1.3+<br />
6. Sun Java <strong>System</strong> Web Server 6.1 requires SP7<br />
7. Use of webservices requires that all <strong>AR</strong>S/Mid-tier/Admin Tool components be at 7.0.1 patch 004 or above, or all be at 7.0.1 patch 003 or<br />
below.<br />
Known Incompatibilities for <strong>AR</strong> <strong>System</strong> Mid-Tier<br />
1. <strong>AR</strong> <strong>System</strong> is compiled on 32-bit platforms and is intended for use within a 32-bit Java Virtual Machine. The Mid-Tier may not execute<br />
properly within a 64-bit JVM and use of a 64-bit JVM is considered to be unsupported.<br />
2. Unless otherwise noted, native 64-bit versions of Application Servers, Web Servers or Servlet Engines have not been tested and are<br />
therefore unsupported.<br />
3. Business Objects XI, Crystal Report Server XI, and Crystal Enterprise 10 are only supported on Windows.<br />
Potential Incompatibilities for <strong>AR</strong> <strong>System</strong> Mid-Tier<br />
1. Some vendors may not yet support Java 6.0. Please check with your vendor for an official position on Java 6.0.<br />
2. The following combinations may work properly, but are classified by <strong>BMC</strong> as “unconfirmed”.<br />
a. Sun Microsystems may not support ServletExec 5.0 on Sun Java <strong>System</strong> Web Server 7.0.<br />
b. ServletExec 5.0 and Tomcat 5.0 may not be supported on Apache 2.2.<br />
c. Oracle Corporation has stated that it does not support Java 5.0 with Oracle AS 10gR2 or 10gR3.<br />
d. IBM has stated that it does not support Java 5.0 with WebSphere 6.0.<br />
e. BEA has stated that it does not support Java 5.0 with WebLogic 9.0.
Browser Supported Configurations<br />
Operating <strong>System</strong> Browsers<br />
Windows Vista [Enterprise, Business, Ultimate]<br />
Windows 2000, 2003 (32 or x64), XP (32 only)<br />
<strong>BMC</strong> <strong>Remedy</strong> <strong>AR</strong> <strong>System</strong> <strong>7.1.00</strong> <strong>Compatibility</strong> <strong>Matrix</strong><br />
Internet Explorer 7 or higher<br />
Firefox 2.0 or higher<br />
Internet Explorer 6 or higher<br />
Firefox 2.0 or higher<br />
HP-UX 11iv2, 11iv3 Mozilla 1.7.3 or higher<br />
Solaris 9, 10 Mozilla 1.7.3 or higher<br />
IBM AIX 5L 5.2, 5.3 Mozilla 1.7.3 or higher<br />
Red Hat Enterprise Linux 4, 5 (32 or x64)<br />
Novell SuSE Linux 9, 10 (32 or x64)<br />
Macintosh OS X 10.1 to 10.4<br />
Macintosh OS X 10.5<br />
Firefox 2.0 or higher<br />
Mozilla 1.7.3 or higher<br />
Firefox 2.0 or higher<br />
Mozilla 1.7.3 or higher<br />
Firefox 2.0 or higher<br />
Mozilla 1.7.3 or higher<br />
Firefox 2.0 or higher<br />
Safari 3.0 or higher<br />
Known Issues for <strong>AR</strong> <strong>System</strong> Browser Supported Configurations<br />
1. Mozilla.org officially provides pre-compiled versions of the Firefox browser only on Windows, Macintosh and Linux platforms. <strong>BMC</strong><br />
will support only those compiled versions provided by Mozilla.org.<br />
2. For optimal browser colors in <strong>AR</strong> <strong>System</strong> forms, set the color depth in the client system to at least 24 bits.<br />
3. HTTP Version 1.1 required
<strong>AR</strong> <strong>System</strong> Client Supported Configurations<br />
Operating <strong>System</strong> <strong>AR</strong> <strong>System</strong> Clients<br />
Windows Vista, XP<br />
<strong>AR</strong> <strong>System</strong> User Tool<br />
<strong>AR</strong> <strong>System</strong> Administration Tool<br />
Windows 2000, 2003 (32 or x64) <strong>AR</strong> <strong>System</strong> Administration Tool<br />
<strong>BMC</strong> <strong>Remedy</strong> <strong>AR</strong> <strong>System</strong> <strong>7.1.00</strong> <strong>Compatibility</strong> <strong>Matrix</strong><br />
Known Issues for <strong>AR</strong> <strong>System</strong> Client Supported Configurations<br />
1. <strong>AR</strong> <strong>System</strong> is compiled as a 32-bit executable. 64-bit execution depends on operating system compatibility requirements. Consult your<br />
operating system and database vendors for information about compatibility support for 32-bit clients on 64-bit operating systems.<br />
2. The <strong>Remedy</strong> User Tool installation includes optional Crystal Reports XI reader libraries.<br />
a. <strong>BMC</strong> does not guarantee backwards compatibility of Crystal based reports that are not compatible with Crystal Reports XI viewer.<br />
Please refer to http://www.crystaldecisions.com for information regarding backwards compatibility with previous Crystal releases.<br />
3. An IE browser required to correctly view Flashboards, View Fields and the Application List field in the Home Page<br />
Full Text Search Supported Configurations<br />
Operating <strong>System</strong><br />
Windows 2000 SP4, 2003 (32 bit only)<br />
HP-UX 11iv2 (PA-RISC only)<br />
Solaris 9, 10<br />
IBM AIX 5L 5.2, 5.3<br />
Red Hat Enterprise Linux 4 (32-bit only)<br />
Known Issues for Full Text Search Supported Configurations<br />
1. AIX 5.2 requires IBM hot fix for /usr/sbin/automountd dated 2003 April 2 14:14 IBM case number: PMR76291,004,000.<br />
Screen Reader Supported Configurations<br />
The following screen reader is supported to make <strong>AR</strong> <strong>System</strong> accessible to people with disabilities:<br />
Product Version<br />
Freedom Scientific JAWS® for Windows<br />
7.0.1
Other Product <strong>Compatibility</strong> Supported Configurations<br />
<strong>BMC</strong> <strong>Remedy</strong> <strong>AR</strong> <strong>System</strong> <strong>7.1.00</strong> <strong>Compatibility</strong> <strong>Matrix</strong><br />
<strong>Remedy</strong> Component Products Comments<br />
<strong>AR</strong> Server SNMP Agent <strong>BMC</strong> Patrol, Patrol Express SNMP v2<br />
<strong>AR</strong> Server SNMP Agent <strong>BMC</strong> Patrol Enterprise Manager <strong>AR</strong> <strong>System</strong> API<br />
<strong>Remedy</strong> Email Engine (Windows) Microsoft Exchange 2000, 2003 SP1, 2007 (64-bit) Email/MAPI, IMAP, POP3, SMTP<br />
<strong>AR</strong> ODBC (Windows) Microsoft 2000, 2003 (Excel, Access)<br />
<strong>AR</strong> ODBC (Windows) Crystal Reports 10, XI [Professional, Advanced, Developer] Design and run reports through the <strong>AR</strong> ODBC interface<br />
<strong>Remedy</strong> User Tool Crystal Reports XI reader libraries<br />
<strong>Remedy</strong> Mid-Tier (Windows) Crystal Enterprise 10 [Pro, Premium)]<br />
Business Objects Enterprise XI R1, R2<br />
<strong>Remedy</strong> Mid-Tier (Windows) Crystal Reports Server XI<br />
Supports Unix Web Servers through WebConnector<br />
<strong>Remedy</strong> User Tool Citrix Metaframe XP 1.2 (Unix) and 3.0, 4.0, 4.5 (Windows) <strong>Remedy</strong> User Tool is supported on Windows 2003 when<br />
running with Citrix<br />
<strong>Remedy</strong> User Tool Microsoft Windows Terminal Server 2003<br />
Language Offerings<br />
Localization (L10N): <strong>AR</strong> <strong>System</strong> end user interfaces are localized into<br />
• English<br />
• French<br />
• German<br />
• Italian<br />
• Spanish<br />
• Japanese<br />
Internationalization (I18N): <strong>AR</strong> <strong>System</strong> supports the following character set encodings:<br />
• MS 1252/ISO-8859-1<br />
• MS 1250/ISO-8859-2<br />
• MS 1257/ISO-8859-13 and -15<br />
• Shift-Jis/EUC<br />
• BIG5<br />
• GB2312<br />
• Simplified Chinese<br />
• Russian<br />
• Korean<br />
• EUC-KR/ISO-2022-KR<br />
• Unicode<br />
This represents support for the following language sets<br />
• L1 = Latin-1: English, Danish, Dutch, Finnish, French, German, Icelandic, Italian, Norwegian, Portuguese, Spanish and Swedish<br />
• L2 = Latin-2: English, Albanian, Croatian, Czech, Hungarian, Polish, Romanian, Slovak, Slovenian<br />
• L4 = Latin-4: English, Estonian, Greenlandic, Lappish, Latvian, Lithuanian<br />
• J = Japanese, English<br />
• TC = Traditional Chinese, English<br />
• SC = Simplified Chinese, English<br />
• K = Korean, English<br />
• Cyr = Cyrillic: Russian, English
<strong>Remedy</strong> Applications and Products<br />
<strong>BMC</strong> <strong>Remedy</strong> <strong>AR</strong> <strong>System</strong> <strong>7.1.00</strong> <strong>Compatibility</strong> <strong>Matrix</strong><br />
Client / Add-On / Application Supported on<br />
Supported on<br />
Supported on<br />
Server 6.3.00?<br />
Server 7.0.01?<br />
Server <strong>7.1.00</strong>?<br />
<strong>AR</strong> <strong>System</strong> Administrator 6.3.00 Yes Yes [6.3.00 features] Yes [6.3.00 features]<br />
<strong>AR</strong> <strong>System</strong> Administrator 7.0.01 Yes [6.3.00 features] Yes Yes [7.0.01 features]<br />
<strong>AR</strong> <strong>System</strong> Administrator <strong>7.1.00</strong> Yes [6.3.00 features] Yes [7.0.01 features] Yes<br />
<strong>AR</strong> <strong>System</strong> User 6.3.00 Yes Yes [6.3.00 features] Yes [6.3.00 features]<br />
<strong>AR</strong> <strong>System</strong> User 7.0.01 Yes [6.3.00 features] Yes Yes [7.0.01 features]<br />
<strong>AR</strong> <strong>System</strong> User <strong>7.1.00</strong> Yes [6.3.00 features] Yes [7.0.01 features] Yes<br />
Distributed Server Option 6.3.00 Yes Yes [6.3.00 features] Yes [6.3.00 features]<br />
Distributed Server Option 7.0.01 Yes [6.3.00 features] Yes Yes [7.0.01 features]<br />
Distributed Server Option <strong>7.1.00</strong> Yes [6.3.00 features] Yes [7.0.01 features] Yes<br />
Flashboards 6.3.00 Yes No No<br />
Flashboards 7.0.01 No Yes No<br />
Flashboards <strong>7.1.00</strong> No No Yes<br />
<strong>Remedy</strong> Link for Tivoli v6.3 Yes Yes Yes<br />
Enterprise Integration Engine 5.1.00 Yes [5.1 features] Yes [5.1 features] Yes [5.1 features]<br />
Enterprise Integration Engine 7.0.00 Yes Yes Yes<br />
Atrium Integration Engine <strong>7.1.00</strong> No Yes Yes<br />
<strong>Remedy</strong> Link for Oracle / SQL Server 5.1.00 Yes [5.1 features] Yes Yes<br />
<strong>Remedy</strong> Link for Oracle / SQL Server 7.0.00 Yes Yes Yes<br />
<strong>AR</strong> <strong>System</strong> Migrator 6.0.01 Yes [6.0.01 features] Yes [6.0.01 features] No<br />
<strong>AR</strong> <strong>System</strong> Migrator 7.0.x Yes [6.3.00 features] Yes No<br />
<strong>AR</strong> <strong>System</strong> Migrator <strong>7.1.00</strong> Yes [6.3.00 features] Yes [7.0.01 features] Yes<br />
<strong>Remedy</strong> Approval Server 6.3.00 Yes Yes [6.3.00 features] Yes [6.3.00 features]<br />
<strong>Remedy</strong> Approval Server 7.0.01 No Yes Yes [7.0.01 features]<br />
<strong>Remedy</strong> Approval Server <strong>7.1.00</strong> No Yes [7.0.01 features] Yes
<strong>BMC</strong> <strong>Remedy</strong> <strong>AR</strong> <strong>System</strong> <strong>7.1.00</strong> <strong>Compatibility</strong> <strong>Matrix</strong><br />
Client / Add-On / Application Supported on<br />
Supported on<br />
Supported on<br />
Server 6.3.00?<br />
Server 7.0.01?<br />
Server <strong>7.1.00</strong>?<br />
<strong>Remedy</strong> Link for MS Project 2000 Yes Yes Yes<br />
<strong>Remedy</strong> Developer Plus 6.0 / 6.3 Yes Yes Yes<br />
<strong>Remedy</strong> Email Engine 6.3.00 Yes No No<br />
<strong>Remedy</strong> Email Engine 7.0.01 No Yes No<br />
<strong>Remedy</strong> Email Engine <strong>7.1.00</strong> No No Yes<br />
<strong>AR</strong> <strong>System</strong> Mid-Tier server 6.3.00 Yes Yes [6.3 00 features] Yes [6.3 00 features]<br />
<strong>AR</strong> <strong>System</strong> Mid-Tier server 7.0.01 Yes [6.3 00 features] Yes Yes [7.0.01 features]<br />
<strong>AR</strong> <strong>System</strong> Mid-Tier server <strong>7.1.00</strong> Yes [6.3 00 features] Yes [7.0.01 features] Yes<br />
<strong>AR</strong> <strong>System</strong> Encryption 6.3.00 Yes Yes Yes<br />
<strong>AR</strong> <strong>System</strong> Encryption 7.0.01 No Yes Yes<br />
<strong>AR</strong> <strong>System</strong> Encryption <strong>7.1.00</strong> No Yes Yes<br />
<strong>Remedy</strong> Full Text Search (6.0.1 and prior) No No No<br />
<strong>BMC</strong> <strong>Remedy</strong> Full Text Search 7.0.00 No Yes No<br />
<strong>BMC</strong> <strong>Remedy</strong> Full Text Search <strong>7.1.00</strong> No No Yes<br />
<strong>Remedy</strong> Help Desk 7 No Yes Yes<br />
<strong>Remedy</strong> Help Desk 6.0 Yes Yes Yes<br />
<strong>Remedy</strong> Help Desk 5.6 Yes Yes Yes<br />
<strong>Remedy</strong> ITSP 3.0 Yes No No<br />
<strong>Remedy</strong> ITSP 3.1 Yes No No<br />
<strong>Remedy</strong> ITSP 4.0 Yes Yes Yes<br />
<strong>Remedy</strong> Asset Management 7 No Yes Yes<br />
<strong>Remedy</strong> Asset Management 6.0 Yes Yes Yes<br />
<strong>Remedy</strong> Asset Management 5.6 Yes Yes Yes<br />
<strong>Remedy</strong> Change Management 7 No Yes Yes<br />
<strong>Remedy</strong> Change Management 6.0 Yes Yes Yes<br />
<strong>Remedy</strong> Change Management 5.6 Yes Yes Yes
<strong>BMC</strong> <strong>Remedy</strong> <strong>AR</strong> <strong>System</strong> <strong>7.1.00</strong> <strong>Compatibility</strong> <strong>Matrix</strong><br />
Client / Add-On / Application Supported on<br />
Supported on<br />
Supported on<br />
Server 6.3.00?<br />
Server 7.0.01?<br />
Server <strong>7.1.00</strong>?<br />
<strong>Remedy</strong> Service Level Management 7 No Yes Yes<br />
<strong>Remedy</strong> Service Level Agreements 6.0 Yes Yes Yes<br />
<strong>Remedy</strong> Service Level Agreements 5.6 Yes Yes Yes<br />
<strong>Remedy</strong> Customer Support 5.6 Yes Yes Yes<br />
<strong>Remedy</strong> Customer Support 5.0.1 Yes No No<br />
<strong>Remedy</strong> Customer Support 4.5 Yes No No<br />
<strong>Remedy</strong> CRM Server 4.5 Yes No No<br />
<strong>Remedy</strong> CRM Server 4.4 No (French and German - Yes) No No<br />
<strong>Remedy</strong> Quality Management 5.6 No Yes Yes<br />
<strong>Remedy</strong> Quality Management 5 Yes No No<br />
<strong>Remedy</strong> Quality Management 4.5 - English Yes No No<br />
Atrium Configuration Management Database (CMDB) 1.1 Yes Yes Yes<br />
Atrium Configuration Management Database (CMDB) 2.0 No Yes Yes<br />
Atrium Configuration Management Database (CMDB) 2.0.1 No Yes Yes<br />
Atrium Configuration Management Database (CMDB) 2.1 No No Yes<br />
Known Issues for <strong>Remedy</strong> Application and Products<br />
1. It is strongly recommended that all users on a single <strong>AR</strong> Server use the same <strong>Remedy</strong> Administrator version.<br />
2. <strong>AR</strong> <strong>System</strong> servers co-located on the same machine must be the same version.<br />
3. Running <strong>Remedy</strong> 6.0.01 Migrator with <strong>AR</strong> <strong>System</strong> 6.3 or later requires Patch 1356 for Migrator<br />
4. <strong>Remedy</strong> Developer Plus must be at patch level 1492 for compatibility with <strong>AR</strong> <strong>System</strong> 6.3 or above<br />
5. A minimum of <strong>AR</strong> <strong>System</strong> 7.0.00 Patch 001 is recommended for use with ITSM 7.0.00 applications<br />
6. A minimum of <strong>AR</strong> <strong>System</strong> 7.0.01 is required for use with ITSM 7.0.01 or ITSM 7.0.02 applications<br />
7. A minimum of <strong>AR</strong> <strong>System</strong> 7.0.00 patch 002 is required for CMDB 2.0
<strong>BMC</strong> <strong>Remedy</strong> <strong>AR</strong> <strong>System</strong> <strong>7.1.00</strong> <strong>Compatibility</strong> <strong>Matrix</strong><br />
Comparison of support between <strong>AR</strong> <strong>System</strong> version 7.0.01 and <strong>7.1.00</strong><br />
Support removed is highlighted in red. Support added is highlighted in bold.<br />
7.0.01 <strong>7.1.00</strong><br />
Operating <strong>System</strong>s<br />
Windows 2000, 2003 (32 or x64), XP (32 only) Windows 2000, 2003 (32 or x64), XP (32 only)<br />
HP-UX 11iv1, 11iv2 HP-UX 11iv2, 11iv3<br />
Solaris 9, 10 Solaris 9, 10<br />
IBM AIX 5L 5.2, 5.3 IBM AIX 5L 5.2, 5.3<br />
Red Hat Enterprise Linux 3, 4 (32 or x64) Red Hat Enterprise Linux 4 (32 or x64), 5 (32 or x64)<br />
Novell SuSE Linux 9 Novell SuSE Linux 9, 10 (32 or x64)<br />
Windows Vista, XP (client only) Windows Vista, XP (client only)<br />
Databases<br />
Microsoft SQL Server 2000, 2005 (32 or 64-bit) Microsoft SQL Server 2000, 2005 (32 or 64-bit)<br />
Oracle 9i, 10g Oracle 9i, 10g<br />
IBM DB2 8.1, 8.2 IBM DB2 8.2.2, 9.1<br />
Sybase ASE 12.5.3, 15 Sybase ASE 12.5.3, 15<br />
Informix Dynamic Server 10 Informix Dynamic Server 10<br />
Web Servers<br />
Apache 2.0.x Apache 2.0.x, 2.2.x<br />
Tomcat 5.0.x, 5.5.x Tomcat 5.0.x, 5.5.x<br />
JBoss 3.2.4+, 4.0.2+ JBoss 3.2.4+, 4.0.2+<br />
BEA WebLogic 8.1, 9.0 BEA WebLogic 9.1, 9.2<br />
Microsoft IIS 6.0 Microsoft IIS 6.0<br />
IBM WebSphere 5.1.1, 6.0 IBM WebSphere 6.1<br />
Oracle AS 10gR1, 10gR2 Oracle AS 10gR3<br />
Sun Java <strong>System</strong> Web Server 6.1 Sun Java <strong>System</strong> Web Server 6.1, 7.0<br />
Servlet Engines<br />
ServletExec 5.0 ServletExec 5.0<br />
In addition, Java vendor support for Linux was changed from IBM to Sun.