Nordstrom Supplier Compliance Contact Information
Nordstrom Supplier Compliance Contact Information
Nordstrom Supplier Compliance Contact Information
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
<strong>Nordstrom</strong> <strong>Supplier</strong> <strong>Compliance</strong> <strong>Contact</strong> <strong>Information</strong><br />
*Note: The <strong>Supplier</strong> <strong>Compliance</strong> teams include all <strong>Nordstrom</strong> departments that provide input to our website www.nordstromsupplier.com, this includes the groups listed below.<br />
<strong>Nordstrom</strong> <strong>Supplier</strong> <strong>Compliance</strong> Hotline (877-444-1313) between the hours of 8:00 AM and 4:00 PM Pacific Standard Time, Monday through Friday.<br />
<strong>Nordstrom</strong> Floor Ready Management, select option 1 or email frm@nordstrom.com<br />
For inquires regarding: Hangers, Tickets, Packaging, Cartons and Carton Labels as well as ASN questions<br />
<strong>Nordstrom</strong> CMIO <strong>Compliance</strong>, select option 2 or email cmio.compliance@nordstrom.com<br />
For inquires regarding: EDI Setup, Missing PO and FA research and all General Inquires<br />
<strong>Nordstrom</strong> EDI Group, select option 3 or email edi.group@nordstrom.com<br />
For inquires regarding: Technical Transmission of Data and EDI Mapping, for initial EDI Setups contact CMIO<br />
<strong>Compliance</strong><br />
<strong>Nordstrom</strong> Transportation, select option 4 or email traffic@nordstrom.com<br />
Questions specific to the Routing Guide, select option 1<br />
For inquires regarding; Routing, Carries, Store/DC List<br />
Questions specific to the <strong>Nordstrom</strong> Order Verfication System (NOVS), select option 2<br />
For inquires regarding: Pick Up Windows and Missing PO's<br />
Questions specific to the Freight Agreements, select option 3<br />
Questions specific to the Freight Chargebacks, select option 4<br />
<strong>Nordstrom</strong> Accounts Payable, select option 5 – contact information found on http://portal.nordstrom.com<br />
For inquires regarding: amount or timing of invoices, checks, claim cost differences, or any other accounts payable<br />
related issues and charges, please visit <strong>Nordstrom</strong>'s AP Vendor Inquiry at http://portal.nordstrom.com. If after using<br />
the web, you still need assistance, please send your inquiry and web findings to the corresponding Vendor<br />
Representative in our Accounts Payable Department. For a listing of the Accounts Payable Vendor Reps, please<br />
see the '<strong>Contact</strong> Us' section of the website.<br />
<strong>Nordstrom</strong> <strong>Supplier</strong> Portal <strong>Contact</strong> <strong>Information</strong> - http://portal.nordstrom.com<br />
If you are in need of setting up intial access to the Portal or having problems with your access please email<br />
web.admin@nordstrom.com<br />
If you need to be set up to access <strong>Nordstrom</strong> sales data via the <strong>Supplier</strong> Toolkit please email<br />
supplier.reports@nordstrom.com, they will also be able to help with any general inquires or access issues. Please note<br />
there is a $100 fee per <strong>Supplier</strong> to access this information.<br />
updated November 2008
NORDSTROM Accounts Payable<br />
INQUIRY and CONTACT INFORMATION<br />
The <strong>Nordstrom</strong> Merchandise Vendor Inquiry Website is the primary resource for invoice status, claim copies and<br />
check information (https://portal.nordstrom.com).<br />
Inquiry Time Limit: 12 months (from ‘invoice date’ for open invoices and ‘check date’ for claims/chargebacks), per our PO<br />
Terms and Conditions which can be found on our <strong>Compliance</strong> Website, www.nordstromsupplier.com<br />
INVOICE INQUIRIES<br />
Please check invoice status using the “Inquire on: Invoice” function FIRST, before contacting Accounts Payable. You must<br />
include your web findings (status of invoice) in your email. Please note, failure to do so may result in your inquiry being<br />
returned for more information and delaying resolution:<br />
NOTE: If you are inquiring on multiple invoices (more than 10), please list the invoices on an Excel spreadsheet attached to<br />
your email (include: Vendor Number, Invoice number, Invoice Date, Due Date, PO Number, and Amount) along with<br />
your web findings. Templates are located under the ‘Documentation’ link. A list of rep names can be found on the ‘<strong>Contact</strong><br />
Us’ page - email firstname.lastname@nordstrom.com. We will research and request POD if needed.<br />
STATUS = “OPEN”: Indicates your invoice has been received, but not yet processed for payment. If invoice is PAST DUE<br />
with Open status, email the invoice number, PO number, and your Vendor Number to your Vendor Relations Representative.<br />
STATUS = “NOT FOUND”: Please verify you entered the invoice number correctly, and try again. Then try ‘Inquire by PO’<br />
number, as the invoice number could be entered differently in our system. If it is still not found, retransmit the missing<br />
invoice(s). Check the web again after 5 business days (to allow time for upload). If, after 5 days it is still not found, contact<br />
edi.group@nordstrom.com to determine why the invoice is rejecting.<br />
STATUS = “SCHEDULED FOR PAYMENT”: The due date displayed is based on ROG (receipt of goods) calculation.<br />
Merchandise Check runs occur weekly on Tuesdays and Invoices with 10th of the month terms will be combined with the<br />
following weekly check run if received timely. Check runs that fall on a holiday will move to the following business day. For<br />
your convenience, specific information regarding disbursement dates can be found on the Merchandise Check Run Calendar<br />
posted under the 'Documentation Link' within the AP Application of our portal at https://portal.nordstrom.com/pwe/welcome.<br />
Please allow 2 check runs before inquiring on payment status with your Vendor Rep.<br />
STATUS = “PAID”, “PARTIALLY PAID” or “CANCELLED” – if you note any discrepancies or have not received your<br />
check for ‘paid’ invoices, contact your Vendor Relations Representative.<br />
MISCELLANEOUS INVOICE QUESTIONS<br />
• If your invoice was paid, but is short/over of the amount you expected, send invoice copy, check remittance and<br />
explanation to PO BOX 870, Seattle, WA 98111.<br />
• Discount Disputes for discount taken off invoice at time of payment (found in the ‘discount amount’ column on your check<br />
remit) should be addressed with the buyer. The buyer will contact AP if a correction is needed. Post payment discount<br />
should be directed to apaudit@nordstrom.com<br />
• Corrected Invoice copies (status is ‘open’) – If EDI, transmit only the remaining balance. Otherwise, send paper copy with<br />
explanation to PO BOX 870, Seattle, WA 98111.<br />
• <strong>Nordstrom</strong> Direct INVOICING REQUIREMENTS – can be found in our <strong>Compliance</strong> Manual at<br />
www.nordstromsupplier.com. Click on the “Accounts Payable” section.<br />
NEW VENDORS<br />
updated November 2008
If you are a new Vendor, the ‘New Vendor Account Setup’ form is required before any payments can be processed. The<br />
intent of this form is to accurately set-up your account. If you require a copy of this form, please contact the Accounts<br />
Payable Vendor Desk, at vendor.desk@nordstrom.com<br />
updated November 2008
Code (on AP<br />
website)<br />
NORDSTROM<br />
Document Description mapping from Legacy AP system to New AP system - launched October 2008<br />
LEGACY - Prior to October 2008 NEW - October 2008<br />
Document Category Document Type<br />
Description on Remittance and AP Website<br />
(prior to 10/3/2008)<br />
(on remit & AP website) as<br />
(on remit) of 10/4/2008<br />
Detailed definition of document types<br />
Style<br />
Detail On<br />
Web <strong>Contact</strong> information Required information or backup<br />
A1-A9 ADV. PARTIAL REINSTATE ALLOWANC ADV CO-OP Reinstating Advertising Co-op chargeback that had previously been written off advcoop@nordstrom.com Vendor Number, Chargeback Number, Check Number<br />
AC ADVERTISING CANCEL ALLOWANC ADV CO-OP Reversal of Advertising Co-op chargeback advcoop@nordstrom.com Vendor Number, Chargeback Number, Check Number<br />
AA, AB, AE,<br />
AM, AO, AP,<br />
AQ, AS, AT ADVERTISING CORRECTION ALLOWANC ADV CO-OP Adjustment, plus or minus, to Advertising Co-op chargeback advcoop@nordstrom.com Vendor Number, Chargeback Number, Check Number<br />
AD ADVERTISING DED/CLAIM ALLOWANC ADV CO-OP Deduction of Advertising Co-op agreement advcoop@nordstrom.com Vendor Number, Chargeback Number, Check Number<br />
AN ADVERTISING NON-DED ALLOWANC ADV CO-OP Billed Advertising Co-op agreement being deducted after 60 days advcoop@nordstrom.com Vendor Number, Chargeback Number, Check Number<br />
AR ADVERTISING REINSTATE ALLOWANC ADV CO-OP Reinstating Advertising Co-op chargeback that had previously been written off advcoop@nordstrom.com Vendor Number, Chargeback Number, Check Number<br />
AV, AZ ADVERTISING REVENDOR ALLOWANC ADV CO-OP Moving Advertising Co-op from one account to another advcoop@nordstrom.com Vendor Number, Chargeback Number, Check Number<br />
S1-S9 CORRECTION ALLOWANC ADV CO-OP Correction/Adjustment for <strong>Nordstrom</strong> Direct Advertising co-op claims advcoop@nordstrom.com Vendor Number, Chargeback Number, Check Number<br />
AG-AL ADD'L PAYMENT CORRECTION ALLOWANC APA Adjustment, plus or minus, to Advertising Co-op chargeback advcoop@nordstrom.com Vendor Number, Chargeback Number, Check Number<br />
AF ADD'L PAYMENT DEDUCTION ALLOWANC APA Deduction of Advertising APA Co-op agreement advcoop@nordstrom.com Vendor Number, Chargeback Number, Check Number<br />
CA CLAIM ALLOWANCE ALLOWANC CLAIM ALLOWANCE Allowance agreement for additional discount or lower pricing <strong>Contact</strong> your sales rep (RA# noted on check under ‘PO NO’)<br />
A-K ginny.grover@nordstrom.com & L-Z<br />
Vendor Number, Chargeback Number, Check Number<br />
UW COSMETIC CANCEL ALLOWANC COSM REBATE Reversal of Cosmetic Rebate chargeback<br />
jamie.nelson@nordstrom.com<br />
A-K ginny.grover@nordstrom.com & L-Z<br />
Vendor Number, Chargeback Number, Check Number<br />
UM COSMETIC CREDIT MEMO ALLOWANC COSM REBATE Cosmetic Rebate Credit<br />
jamie.nelson@nordstrom.com<br />
A-K ginny.grover@nordstrom.com & L-Z<br />
Vendor Number, Chargeback Number, Check Number<br />
UC COSMETIC REBATE ALLOWANC COSM REBATE Deduction of Cosmetic Rebate chargeback<br />
jamie.nelson@nordstrom.com<br />
A-K ginny.grover@nordstrom.com & L-Z<br />
Vendor Number, Chargeback Number, Check Number<br />
U1-U9 COSMETIC REBATE ADJUST. ALLOWANC COSM REBATE Adjustment, plus or minus, to Cosmetic Rebate chargeback<br />
jamie.nelson@nordstrom.com Vendor Number, Chargeback Number, Check Number<br />
UH, UI, UO,<br />
A-K ginny.grover@nordstrom.com & L-Z<br />
US, UT COSMETIC SALARY ADJUST. ALLOWANC COSM REBATE Adjustment, plus or minus, to Cosmetic Rebate salary chargeback<br />
jamie.nelson@nordstrom.com Vendor Number, Chargeback Number, Check Number<br />
SI CATALOG ADV CLM (3RD) ALLOWANC DIRECT CO-OP <strong>Nordstrom</strong> Direct Advertising Co-op claim advcoop@nordstrom.com Vendor Number, Chargeback Number, Check Number<br />
SJ CATALOG ADV CLM (4TH) ALLOWANC DIRECT CO-OP <strong>Nordstrom</strong> Direct Advertising Co-op claim advcoop@nordstrom.com Vendor Number, Chargeback Number, Check Number<br />
SA NDIRECT ADV COOP ALLOWANC DIRECT CO-OP <strong>Nordstrom</strong> Direct Advertising Co-op claim<br />
(new!) Allowance agreement for miscellaneous expenses (travel, style shows,<br />
advcoop@nordstrom.com<br />
CA CLAIM ALLOWANCE ALLOWANC EXPENSE OFFSET fixtures, etc.) advcoop@nordstrom.com Vendor Number, Chargeback Number, Check Number<br />
CA CLAIM ALLOWANCE ALLOWANC FREE SHIP PROMO (new!) Free customer shipping promotion for Direct division advcoop@nordstrom.com Vendor Number, Chargeback Number, Check Number<br />
CP VENDOR CONTEST ALLOWANC VENDOR CONTEST Per signed vendor agreement, Vendor sponsored contest advcoop@nordstrom.com<br />
CA CLAIM ALLOWANCE ALLOWANC VFMD Per signed vendor agreement, Vendor Funded Markdowns or other allowances advcoop@nordstrom.com Vendor Number, Chargeback Number, Check Number<br />
QT 187 QUALITY CENTER CHRGBACK 187 QUALITY CEN <strong>Nordstrom</strong> Quality Center - defective product claim (customer returns) Yes nqch@nordstrom.com Claim Number<br />
CE CLAIM ALTERATIONS CHRGBACK ALTERATIONS Charges incurred by <strong>Nordstrom</strong> to alter or hem garments for sale to customer Jeanie Ahn 206-303-2651<br />
C9 CLAIM CORRECTION CHRGBACK AUDIT COST ADJS<br />
DQ DISCOUNT CORRECTION CHRGBACK AUDIT DISC ADJS<br />
(new!) Post Payment Audit - deduction for price discrepancies found on<br />
'CHRGBACK' transactions apaudit@nordstrom.com<br />
(new!) Post Payment Audit - deduction for discount discrepancies found on<br />
'CHRGBACK' transactions apaudit@nordstrom.com PO Number, Claim Number and explanation<br />
updated November 2008 Page 4 of 7
Code (on AP<br />
website)<br />
NORDSTROM<br />
Document Description mapping from Legacy AP system to New AP system - launched October 2008<br />
Description on Remittance and AP Website<br />
(prior to 10/3/2008)<br />
Document Category<br />
Document Type<br />
(on remit & AP website) as<br />
(on remit) of 10/4/2008<br />
Detailed definition of document types<br />
Style<br />
Detail On<br />
Web <strong>Contact</strong> information Required information or backup<br />
CR CLAIM COST DIFFERENCE CHRGBACK COST DIFFERENCE Price discrepancy - invoiced price is greater than PO price Yes<br />
*Cost and Discount discrepancies contact Vendor Relations<br />
*Unit discrepancies (on DC/FC issued claims), contact DC/FC Invoice Number, PO Number, Claim Number, explanation<br />
C1-C6 CLAIM CORRECTION CHRGBACK COST/DISC ADJST claim adjustments, both payment and deduction Vendor Relations (see <strong>Contact</strong> Us page for listing)<br />
CU CLAIM OVERAGE ADJ. CHRGBACK COST/DISC ADJST Chargeback claim adjustment for cost variance - vendor reimbursement Vendor Relations (see <strong>Contact</strong> Us page for listing)<br />
MO CREDIT MEMO CHRGBACK CREDIT MEMO Deduction taken per Vendor's credit memo or statement credit apaudit@nordstrom.com<br />
MN CREDIT MEMO CANCELLED (will be same as original document description)<br />
Post Payment Audit - Reimbursement for credit memo or statement credit taken<br />
in error apaudit@nordstrom.com<br />
QF CLAIM DESTROY IN FIELD CHRGBACK DESTROY IN FIEL Defective product - Destroyed in Field per agreement (vs. returning to vendor) Issuing Store (contact Store <strong>Information</strong> Manager)<br />
CW CLAIM GRATIS MERCHANDISE CHRGBACK GRATIS MERCHAND RTV for COST of product pulled per Gratis agreement (Cosmetics) Issuing Store (contact Store <strong>Information</strong> Manager)<br />
CS CLAIM SHORT SHIPPED CHRGBACK QUANTITY SHORT Quantity discrepancy - Invoiced for more items than received Yes Vendor Relations (see <strong>Contact</strong> Us page for listing)<br />
MJ STATEMENT CREDIT MEMO CHRGBACK STATEMENT CREDI Credit issued by vendor, on monthly statement apaudit@nordstrom.com<br />
CX CLAIM TESTERS FROM STOCK CHRGBACK TESTER STOCK RTV for COST of product pulled for in-store testers<br />
Annual subscription fee to access Portal reporting tool for Sales and Stock-on-<br />
Issuing Store (contact Store <strong>Information</strong> Manager)<br />
NW WEB RPTS SUBSCRPT YR FEE CHRGBACK TOOLKIT SUBSCRI hand reports (<strong>Supplier</strong> Toolkit) cmio.chargebacks@nordstrom.com Vendor Number, Chargeback Number<br />
CC CLAIM CANCELLED (will be same as original document description) Chargeback and claim cancellation Vendor Relations (see <strong>Contact</strong> Us page for listing)<br />
A-K kimberly.murphy@nordstrom.com & L-Z<br />
CV CLAIM REVENDOR (will be same as original document description) RTV transferred to related pay-to account<br />
bob.rutkosky@nordstrom.com<br />
FD FREIGHT DECREASE FRT CHGB ADJUSTMENT Adjustment to a freight chargeback traffic@nordstrom.com<br />
Signed BOL, buyer emails, freight contract or PO showing<br />
FC FREIGHT CHARGEBACK LV10 FRT CHGB AGREEMENT (new!) Chargeback for freight cost per PO agreement<br />
Cancellation of outbound freight/handling on RTVs if product returned or<br />
traffic@nordstrom.com<br />
allowance<br />
CK CLAIM FRT/HANDLING CANCEL FRT CHGB CANCEL<br />
<strong>Nordstrom</strong> error traffic@nordstrom.com<br />
F1-F9 FREIGHT CHARGEBACK CANCEL FRT CHGB CANCEL Cancellation of FC - Freight Chargeback traffic@nordstrom.com<br />
FI FREIGHT MERCH INVOICE FRT CHGB MERCH INVOICE Freight chargeback for freight included on merchandise invoice in error traffic@nordstrom.com See Routing Guide for Freight Invoicing instructions<br />
FC FREIGHT CHARGEBACK LV10 FRT CHGB PO TERMS (new!) Chargeback for freight cost per PO terms traffic@nordstrom.com<br />
FC FREIGHT CHARGEBACK LV10 FRT CHGB PO VIOLATION<br />
(new!) Chargeback for in-bound freight cost for merchandise not ordered (PO<br />
Violation) traffic@nordstrom.com<br />
FC FREIGHT CHARGEBACK LV10 FRT CHGB ROUTING VIOLATI (new!) Chargeback for freight routing violation<br />
(new!) Post Payment Audit - deduction for price discrepancy found on<br />
traffic@nordstrom.com<br />
CR CLAIM COST DIFFERENCE INVOICE AUDIT COST ADJS ‘INVOICE’ transactions<br />
(new!) Post Payment Audit - deduction for discount discrepancy found on<br />
apaudit@nordstrom.com<br />
DQ DISCOUNT CORRECTION INVOICE AUDIT DISC ADJS ‘INVOICE’ transactions apaudit@nordstrom.com<br />
I1-I9 INVOICE CORRECTION INVOICE COST ADJSTMNT Merchandise invoice payment adjustment Vendor Relations (see <strong>Contact</strong> Us page for listing)<br />
IU, I1-I9 INVOICE UNDERPYMT CORR. INVOICE COST ADJSTMNT Merchandise invoice adjustment - additional amount due to underpayment Vendor Relations (see <strong>Contact</strong> Us page for listing)<br />
A-K kimberly.murphy@nordstrom.com & L-Z<br />
DR, D1-D9 DEBIT REINSTATEMENT (will be same as original document description) Reinstating chargeback that had previously been written off<br />
bob.rutkosky@nordstrom.com<br />
A-K kimberly.murphy@nordstrom.com & L-Z<br />
n/a INVOICE DEBIT BALANCE M (new!) Debit balance move from AP to AR<br />
bob.rutkosky@nordstrom.com<br />
DP, DA-DC DISCOUNT PAYBACK INVOICE DISC ADJSTMNT Discount reimbursement for discount (DQ) taken in error apaudit@nordstrom.com<br />
Signed BOL, buyer emails, freight contract or PO showing<br />
allowance<br />
Signed BOL, buyer emails, freight contract or PO showing<br />
allowance<br />
Signed BOL, buyer emails, freight contract or PO showing<br />
allowance<br />
updated November 2008 Page 5 of 7
NORDSTROM<br />
Document Description mapping from Legacy AP system to New AP system - launched October 2008<br />
Document Category Document Type<br />
Style<br />
Code (on AP<br />
website)<br />
Description on Remittance and AP Website<br />
(prior to 10/3/2008)<br />
(on remit & AP website) as<br />
(on remit) of 10/4/2008<br />
Detailed definition of document types<br />
Detail On<br />
Web <strong>Contact</strong> information Required information or backup<br />
SM DROP SHIP FREIGHT INVOICE DROP SHIP FREIG Automated Freight reimbursement for Drop Ship vendors Vendor Relations (see <strong>Contact</strong> Us page for listing)<br />
IF INVOICE FREIGHT INVOICE FREIGHT Freight charges on merchandise invoice (payment) - will be reversed with FI traffic@nordstrom.com<br />
FB, FL, FP FREIGHT BILL INVOICE FREIGHT BILL Freight bill payment to carrier traffic@nordstrom.com<br />
IM INVOICE INVOICE LAST CHANCE (new!) Invoice payment for merchandise sold to Last Chance store(s) bob.rutkosky@nordstrom.com<br />
BI BALANCE OF INVOICE INVOICE MERCHANDISE Invoice payment (partial or full) for merchandise lost/damaged by carrier<br />
Reversal of payment for BI - if vendor is responsible for lost/damaged<br />
Vendor Relations (see <strong>Contact</strong> Us page for listing) Vendor Number, Chargeback Number, Check Number<br />
B1 BALANCE OF INVOICE REV. INVOICE MERCHANDISE merchandise Vendor Relations (see <strong>Contact</strong> Us page for listing) Vendor Number, Chargeback Number, Check Number<br />
ZC CLAIM ACCEPT INVOICE MERCHANDISE Cancellation of PO Violation claim (merchandise accepted into inventory) Vendor Relations (see <strong>Contact</strong> Us page for listing) Vendor Number, Chargeback Number, Check Number<br />
Z1-Z9 CLAIM ADJUSTMENT INVOICE MERCHANDISE Adjustment, plus or minus, to Claim Accept (ZC) Vendor Relations (see <strong>Contact</strong> Us page for listing) Vendor Number, Chargeback Number, Check Number<br />
IM INVOICE INVOICE MERCHANDISE Merchandise invoice payment Vendor Relations (see <strong>Contact</strong> Us page for listing)<br />
IO INVOICE OVERPYMT CORR. INVOICE MERCHANDISE Merchandise invoice adjustment - deduction for overpayment Vendor Relations (see <strong>Contact</strong> Us page for listing)<br />
IV INVOICE REVENDOR INVOICE MERCHANDISE Merchandise invoice transfer to related pay-to account Vendor Relations (see <strong>Contact</strong> Us page for listing)<br />
IM INVOICE INVOICE SAMPLE (new!) Invoice payment for sample merchandise advcoop@nordstrom.com<br />
QX CLAIM VDR ACCOMMODATION MRCH RTN ACCOMMODATION Return to Vendor - overstock/ slow selling merchandise - per vendor agreement<br />
(new!) Post Payment Audit - Deduction for cost / pricing correction on 'MRCH<br />
Issuing Store (contact Store <strong>Information</strong> Manager)<br />
C9 CLAIM CORRECTION MRCH RTN AUDIT COST ADJS RTN' claim<br />
(new!) Post Payment Audit - Deduction for discount correction on 'MRCH RTN'<br />
apaudit@nordstrom.com<br />
DQ DISCOUNT CORRECTION MRCH RTN AUDIT DISC ADJS claim apaudit@nordstrom.com PO Number, Claim Number and explanation<br />
CU CLAIM OVERAGE ADJ. MRCH RTN COST/DISC ADJST RTV claim adjustment for cost variance - vendor reimbursement Vendor Relations (see <strong>Contact</strong> Us page for listing)<br />
QV DC COORDINATED RETURN MRCH RTN DC CONSOLIDATIO Distribution Center return for multiple stores (consolidated) per agreement Yes <strong>Contact</strong> DC/FC generating the Return<br />
Claim Number, Check number and explanation. Note: For<br />
price/discount discrepancies you must provide a PO#. For a<br />
piece discrepancies you must include the total cartons received.<br />
*Cost and Discount discrepancies, contact Vendor Relations<br />
Claim Number, Check number and explanation. Note: For<br />
price/discount discrepancies you must provide a PO#. For a<br />
CD CLAIM DEFECTIVE MDSE. MRCH RTN DEFECTIVE Defective product returns (or Destroy in Field for specific Cosmetic vendors)<br />
Quality inspection at FC or DC finds product defect or product that was not<br />
Yes *Unit discrepancies (on DC/FC issued claims), contact DC/FC piece discrepancies you must include the total cartons received.<br />
QQ QUALITY ASSURANCE FAILED MRCH RTN DEFECTIVE<br />
ordered in shipment <strong>Contact</strong> DC/FC generating the Return<br />
QI CLAIM DISCONTINUED MRCH RTN DISCONTINUED Cosmetics that have been discontinued from product line<br />
Outbound Freight charges, primarily associated to returned PO violation<br />
Issuing Store (contact Store <strong>Information</strong> Manager)<br />
CF CLAIM FREIGHT CHARGES MRCH RTN FREIGHT CHRGS merchandise Vendor Relations (see <strong>Contact</strong> Us page for listing)<br />
QG CLAIM GWP OVERSTOCKS MRCH RTN GWP/PWP OVERSTO Cosmetic Gift With Purchase overstock returns per agreement Issuing Store (contact Store <strong>Information</strong> Manager)<br />
QW CLAIM PWP OVERSTOCKS MRCH RTN GWP/PWP OVERSTO Cosmetic Purchase With Purchase overstock returns Issuing Store (contact Store <strong>Information</strong> Manager)<br />
SK RETURN TO INTERNET MRCH RTN INTERNET (new!) Merchandise return from Direct division 808clvndrrqst@nordstrom.com.<br />
CO CLAIM MDSE NOT ORDERED MRCH RTN NOT ORDERED RTV for PO violations - SKUs not on Purchase Order <strong>Contact</strong> DC/FC generating the Return Invoice Number, PO Number, Claim Number, explanation<br />
CL CLAIM PAST CANCEL MRCH RTN NOT ORDERED RTV for PO violations outside of the shipping window <strong>Contact</strong> DC/FC generating the Return<br />
CG CLAIM SHIPPED TOO SOON MRCH RTN NOT ORDERED RTV for PO violations outside of the shipping window <strong>Contact</strong> DC/FC generating the Return<br />
CJ CLAIM OVERSTOCK MRCH RTN OVERSTOCK RTV direct from store per Return Authorization (RA) agreement<br />
Claim payment/adjustment for restocking fees on sellable goods (per merchant<br />
Issuing Store (contact Store <strong>Information</strong> Manager)<br />
QS RESTOCKING CHARGES MRCH RTN RESTOCKING FEE agreement) Vendor Relations (see <strong>Contact</strong> Us page for listing)<br />
QR CLAIM VENDOR RECALL MRCH RTN VENDOR RECALL Return to vendor - recalled product Issuing Store (contact Store <strong>Information</strong> Manager)<br />
updated November 2008 Page 6 of 7
NORDSTROM<br />
Document Description mapping from Legacy AP system to New AP system - launched October 2008<br />
Document Category Document Type<br />
Style<br />
Code (on AP<br />
website)<br />
Description on Remittance and AP Website<br />
(prior to 10/3/2008)<br />
(on remit & AP website) as<br />
(on remit) of 10/4/2008<br />
Detailed definition of document types<br />
Detail On<br />
Web <strong>Contact</strong> information Required information or backup<br />
NL NON COMP UCC LBL MISSING NON-COMP 128 LBL MISSING Missing GS1-128 carton label cmio.chargebacks@nordstrom.com Vendor Number, Chargeback Number, PO Number<br />
NG NON COMP UCC UNSCANNABLE NON-COMP 128 UNSCANNABLE Unusable GS1-128 carton label cmio.chargebacks@nordstrom.com Vendor Number, Chargeback Number, PO Number<br />
NP EDI NON COMP-PO NON-COMP EDI PO (850)<br />
Expense offset fee when vendor is not able to receive an electronic PO (EDI<br />
850) cmio.chargebacks@nordstrom.com Vendor Number, Chargeback Number, PO Number<br />
SV ND FLAT SHIPPED HANGING NON-COMP FLAT SHIPD HANG Merchandise ordered to ship flat but merchandise was received hanging cmio.chargebacks@nordstrom.com Vendor Number, Chargeback Number, PO Number<br />
NN INACCURATE ASN NON-COMP INACCURATE ASN Quantities received do not match ASN quantities cmio.chargebacks@nordstrom.com Vendor Number, Chargeback Number, PO Number<br />
NH INCORRECT HANGER NON-COMP INCORRCT HANGER Merchandise not on correct VICS hanger cmio.chargebacks@nordstrom.com Vendor Number, Chargeback Number, PO Number<br />
NE INVOICE CORRECTION NON-COMP INVOICE CORRECT Expense offset fee for correcting vendor invoice errors in AP system Vendor Relations (see <strong>Contact</strong> Us page for listing) Vendor Number, Chargeback Number, PO Number<br />
NA EDI NON COMP - ASN NON-COMP MISSING ASN ASN Missing or Unusable at time shipment is received at DC/FC cmio.chargebacks@nordstrom.com Vendor Number, Chargeback Number, PO Number<br />
ND MISSING UPC BARCODE NON-COMP MISSING BARCODE Barcode missing from hangtag (ticket) cmio.chargebacks@nordstrom.com Vendor Number, Chargeback Number, PO Number<br />
NM MISSING HANGER NON-COMP NO VICS HANGER Merchandise not on VICS hanger cmio.chargebacks@nordstrom.com Vendor Number, Chargeback Number, PO Number<br />
NI, NY, NZ NON-CONSOLIDATED INVOICE NON-COMP NON-CONSOL INVO Expense offset for non-consolidation of invoice - require only one per shipment Vendor Relations (see <strong>Contact</strong> Us page for listing) Vendor Number, Chargeback Number, PO Number<br />
IE EDI NONCOMP-INVOICE NON-COMP NON-EDI INVOICE Expense offset fee for failure to transmit EDI 810 Invoice - paper copy received cmio.chargebacks@nordstrom.com Vendor Number, Chargeback Number, PO Number<br />
SU ND NOT PCKD AS SLLG UNIT NON-COMP NOT PCKD AS SLG Merchandise missing display box (e.g. watches) cmio.chargebacks@nordstrom.com Vendor Number, Chargeback Number, PO Number<br />
SN ND POLYBAG SEALED INCRCT NON-COMP PBAG SEALD INCR Polybag sealed incorrectly<br />
Expense Offset fee to reshoot original sample photo (on figure) when<br />
cmio.chargebacks@nordstrom.com Vendor Number, Chargeback Number, PO Number<br />
SG SMPL RESHOOT FIGURE NON-COMP PHOTO RESHT FIG production item differs<br />
Expense Offset fee to reshoot original sample photo (flat) when production item<br />
cmio.chargebacks@nordstrom.com Vendor Number, Chargeback Number, PO Number<br />
SF SAMPLE RESHOOT FLAT NON-COMP PHOTO RESHT FLA differs cmio.chargebacks@nordstrom.com Vendor Number, Chargeback Number, PO Number<br />
SS ND POLY BAG NOT SEALED NON-COMP PLYBG NOT SEALD Polybag not sealed cmio.chargebacks@nordstrom.com Vendor Number, Chargeback Number, PO Number<br />
SO ND POLY BAG TO THIN NON-COMP PLYBG TOO THIN Polybag does not meet required thickness<br />
Expense offset fee for handling merchandise that was not ordered or allocated<br />
cmio.chargebacks@nordstrom.com Vendor Number, Chargeback Number, PO Number<br />
NQ PO VIOLATION NOT ORDERED NON-COMP PO VIOLATION<br />
to incorrect store cmio.chargebacks@nordstrom.com Vendor Number, Chargeback Number, PO Number<br />
SX ND POLY BAG MISSING NON-COMP POLYBAG MISSING Polybag missing - <strong>Nordstrom</strong> Direct cmio.chargebacks@nordstrom.com Vendor Number, Chargeback Number, PO Number<br />
SB ND QUALITY CONTROL NON-COMP QUALITY ASSURAN Merchandise does not me Quality Standards<br />
Expense Offset fee to touch-up original sample photo when production item<br />
cmio.chargebacks@nordstrom.com Vendor Number, Chargeback Number, PO Number<br />
SE SAMPLE PHOTO TOUCHUP NON-COMP SMPL PHOTO TOUC differs cmio.chargebacks@nordstrom.com Vendor Number, Chargeback Number, PO Number<br />
NB UNSCANNABLE BARCODE NON-COMP UNSCANNABLE BAR Barcode on hangtag (ticket) was unscannable<br />
UPC Catalog data not loaded at time of item setup or UPC not available on<br />
cmio.chargebacks@nordstrom.com Vendor Number, Chargeback Number, PO Number<br />
NU EDI NONCOMP-UPC CATALOG NON-COMP UPC CATALOG Catalog at time of order cmio.chargebacks@nordstrom.com Vendor Number, Chargeback Number, PO Number<br />
N1-N3 EDI NONCOM CORRECTION (will be same as original document description) miscellaneous correction for any of the non-compliance chargebacks Vendor Relations (see <strong>Contact</strong> Us page for listing)<br />
SZ ND REVERSAL (will be same as original document description) Reversal of <strong>Nordstrom</strong> Direct non-compliance chargeback cmio.chargebacks@nordstrom.com<br />
NC NONCOM CHARGEBACK CANCEL (will be same as original document description) Reversal of non-compliance chargeback cmio.chargebacks@nordstrom.com<br />
VZ CHECK REISSUE (will be same as original document description) Reissued check if original check was lost Vendor Relations (see <strong>Contact</strong> Us page for listing) Vendor Number, Chargeback Number, Check Number<br />
*Note: All direction to Vendor Relations (see <strong>Contact</strong> Us page) is referencing the '<strong>Contact</strong> Us' page within <strong>Nordstrom</strong>'s AP Vendor Inquiry website at<br />
updated November 2008 Page 7 of 7
Change language