TCP/IP Version 2 Release 4 Program Directory - IBM

Figure 16 (Page 2 of 2). Component IDs
Retain
COMPID Release
3.3 Service Information
The IBM Software Support Center provides you with telephone assistance in problem diagnosis and
resolution. You can call the IBM Software Support Center at any time; you will receive a return call within
eight business hours (Monday—Friday, 8:00 a.m.—5:00 p.m., local customer time). The number to call is:
1-800-237-5511
Outside of the United Sates or Puerto Rico, contact your local IBM representative or your authorized
supplier.
| Some installation and service-related information, such as the Preventive Service Planning (PSP) “bucket,”
| is also available on-line, via the TCP/IP for VM home page on the World Wide Web. The URL for this
| home page is:
/ http://www.ibm.com/s39/vm/related/tcpip/
3.3.1 Problem Documentation
Component Name FESN
| 5735FAL00 241 Kerberos US Feature
0461035
| 5735FAL00 242 Kerberos WT Feature
0461035
| 5735FAL00 243 NFS Feature
0461035
5735FAL00 244 Source Feature 0461035
When working with TCP/IP for VM support personnel on problems associated with an active Problem
Management Record (PMR), diagnostic information may be requested at times. In such cases, the
support staff will work with you to determine how to provide the requested documentation. For reference,
the addresses that can be used to submit various documentation formats are listed in this section.
Note: The addresses that follow cannot be used as a problem reporting facility. All requests for problem
assistance must be processed through the IBM Software Support Center, as described above.
Documentation submitted to any of these addresses will be reviewed only if it is associated with an active
PMR.
12 TCP/IP V2 R4 for VM Program Directory