Troubleshooting the Troubleshooting System - Kepner-Tregoe
Troubleshooting the Troubleshooting System - Kepner-Tregoe
Troubleshooting the Troubleshooting System - Kepner-Tregoe
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We leave behind a process for continuous improvement, so<br />
that as <strong>the</strong> organization changes <strong>the</strong> troubleshooting system and<br />
related procedures can change with it.<br />
We work closely with top management to consider <strong>the</strong> human<br />
factors associated with installing <strong>the</strong> troubleshooting system and<br />
associated analytical skills.<br />
<strong>Troubleshooting</strong> <strong>System</strong> Overview<br />
<strong>Troubleshooting</strong> <strong>System</strong><br />
Log Issues<br />
& Prioritize<br />
Deploy<br />
Resources<br />
Reactive <strong>Troubleshooting</strong><br />
State <strong>the</strong><br />
Problem<br />
Proactive <strong>Troubleshooting</strong><br />
Identify<br />
Potential<br />
Problem<br />
Select and<br />
Implement<br />
Interim Fix<br />
Identify<br />
Likely<br />
Causes<br />
Conduct<br />
<strong>Troubleshooting</strong><br />
Analysis<br />
Find and Test<br />
Root Cause<br />
Take<br />
Preventive<br />
Actions<br />
14<br />
Track<br />
Progress<br />
Select and<br />
Implement<br />
Corrective<br />
Action<br />
Plan<br />
Contingent<br />
Actions<br />
Provide<br />
Recognition<br />
for Success<br />
Think Beyond<br />
<strong>the</strong> Fix/<br />
Prevent<br />
Recurrence<br />
Set<br />
Triggers
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