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<str<strong>on</strong>g>Please</str<strong>on</strong>g> <str<strong>on</strong>g>find</str<strong>on</strong>g> <str<strong>on</strong>g>attached</str<strong>on</strong>g> <str<strong>on</strong>g>my</str<strong>on</strong>g> <str<strong>on</strong>g>powerpoint</str<strong>on</strong>g> <str<strong>on</strong>g>presentati<strong>on</strong></str<strong>on</strong>g> <strong>on</strong> <strong>the</strong> <strong>review</strong> <strong>of</strong> <strong>the</strong> DDA to<br />

<strong>the</strong> Productivity Commissi<strong>on</strong>. The views and comments within this submissi<strong>on</strong><br />

are based <strong>on</strong> <str<strong>on</strong>g>my</str<strong>on</strong>g> pers<strong>on</strong>al experience <strong>of</strong> a pers<strong>on</strong> with a disability and as an<br />

advocate and representative <strong>of</strong> people wih a disability.<br />

They are not necessarily <strong>the</strong> views <strong>of</strong> <str<strong>on</strong>g>my</str<strong>on</strong>g> employer or <strong>the</strong> State Government<br />

<strong>of</strong> South Australia.<br />

Regards<br />

Maurice Corcoran<br />

SA


DDA Review by<br />

Productivity<br />

Commissi<strong>on</strong><br />

■ Presentati<strong>on</strong> by Maurice<br />

Corcoran<br />

■ Friday 4 July 2003


C<strong>on</strong>text <strong>of</strong><br />

Presentati<strong>on</strong><br />

■ As an individual complainant in<br />

cases which include complants<br />

against:<br />

■ TransAdelaide, PTB and Minister for<br />

Transport;<br />

■ Courts Authority;<br />

■ Adelaide Entertainment Centre &<br />

Minister for Tourism;<br />

■ Kendell Airlines;<br />

■ Qantas Airlines; and<br />

■ Comm<strong>on</strong>wealth bank.


Complaints Process<br />

and C<strong>on</strong>ciliati<strong>on</strong><br />

■ My experience has been:<br />

■ with <strong>the</strong> support <strong>of</strong> DDA<br />

legal advocate;<br />

■ with <strong>the</strong> support <strong>of</strong> a<br />

lawyer and firm;<br />

■ as an individual with<br />

advocacy and Social Work<br />

experience.


HREOC advice and<br />

process <strong>of</strong> c<strong>on</strong>ciliati<strong>on</strong><br />

■ Complaints informati<strong>on</strong> and<br />

briefing workshops very useful;<br />

■ Hearing formality very<br />

stressful.<br />

■ Risk to <strong>the</strong> sector <strong>of</strong> poorly<br />

prepared cases without<br />

appropriate support.<br />

■ Legal support and preparati<strong>on</strong><br />

also stressful.<br />

■ Made far more stressful and<br />

as a deterrent when costs<br />

decisi<strong>on</strong> made and<br />

enforcement in Federal Court.


Experience as paid<br />

Advocate<br />

■ Benefit <strong>of</strong> <strong>the</strong> DDA as a<br />

potential tool.<br />

■ Awareness and Training<br />

crucial in <strong>the</strong> past, present<br />

and future.<br />

■ Disability Acti<strong>on</strong> Plans as a<br />

pro-active systems<br />

approach with local<br />

government to achieve<br />

change.<br />

■ Mandated Acti<strong>on</strong> Plans by<br />

all levels <strong>of</strong> Government<br />

and measuring incremental<br />

change.


Standards development<br />

■ Pressure <strong>of</strong> being a<br />

volunteer in a pr<strong>of</strong>essi<strong>on</strong>al<br />

role am<strong>on</strong>gst<br />

pr<strong>of</strong>essi<strong>on</strong>als.<br />

■ Inequity <strong>of</strong> resources<br />

between volunteer reps<br />

and industry.<br />

■ Passi<strong>on</strong> and Commitment<br />

V’s a job.<br />

■ RIS development and<br />

benefit analysis.<br />

■ Training and research<br />

funding.<br />

■ Safety in taxis, buses &<br />

light aircraft.


■ Annual reporting <strong>of</strong><br />

implementati<strong>on</strong> across<br />

Transport modes.<br />

■ Handling <strong>of</strong> complaints.<br />

■ Power to investigate by<br />

HREOC.<br />

■ Resources for <strong>the</strong> DDA<br />

Standards Project and<br />

security<br />

■ Resources for promoti<strong>on</strong>.

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