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Tax Guide for U.S. Citizens and Resident Aliens Abroad

Tax Guide for U.S. Citizens and Resident Aliens Abroad

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or 3 to 4 weeks after mailing a paper re- Bulletins, <strong>and</strong> Cumulative Bulletins avail- If you are outside the United States, you can get<br />

turn. If you filed Form 8379 with your re- able <strong>for</strong> research purposes.<br />

tax assistance by writing to the address below.<br />

turn, wait 14 weeks (11 weeks if you filed<br />

electronically). Have your 2010 tax return<br />

available so you can provide your social<br />

security number, your filing status, <strong>and</strong> the<br />

exact whole dollar amount of your refund.<br />

If you check the status of your refund <strong>and</strong><br />

are not given the date it will be issued,<br />

• Services. You can walk in to your local<br />

<strong>Tax</strong>payer Assistance Center every busi-<br />

ness day <strong>for</strong> personal, face-to-face tax<br />

help. An employee can explain IRS letters,<br />

request adjustments to your tax account,<br />

or help you set up a payment plan. If you<br />

Be<strong>for</strong>e January 3, 2011<br />

Internal Revenue Service<br />

International Section<br />

P.O. Box 920<br />

Bensalem, PA 19020-8518<br />

please wait until the next week be<strong>for</strong>e need to resolve a tax problem, have queschecking<br />

back.<br />

• Other refund in<strong>for</strong>mation. To check the<br />

status of a prior year refund or amended<br />

return refund, call 1-800-829-1040.<br />

Evaluating the quality of our telephone<br />

services. To ensure IRS representatives give<br />

accurate, courteous, <strong>and</strong> professional answers,<br />

we use several methods to evaluate the quality<br />

of our telephone services. One method is <strong>for</strong> a<br />

second IRS representative to listen in on or<br />

record r<strong>and</strong>om telephone calls. Another is to ask<br />

some callers to complete a short survey at the<br />

end of the call.<br />

If you are outside the United States, taxtions<br />

about how the tax law applies to your<br />

individual tax return, or you are more com<strong>for</strong>table<br />

talking with someone in person,<br />

visit your local <strong>Tax</strong>payer Assistance<br />

Center where you can spread out your<br />

records <strong>and</strong> talk with an IRS representative<br />

face-to-face. No appointment is necessary<br />

—just walk in. If you prefer, you<br />

can call your local Center <strong>and</strong> leave a<br />

message requesting an appointment to resolve<br />

a tax account issue. A representative<br />

will call you back within 2 business<br />

days to schedule an in-person appoint-<br />

ment at your convenience. If you have an<br />

After January 2, 2011<br />

Internal Revenue Service<br />

International Section<br />

Philadelphia, PA 19255-0525<br />

DVD <strong>for</strong> tax products. You can order<br />

Publication 1796, IRS <strong>Tax</strong> Products<br />

DVD, <strong>and</strong> obtain:<br />

• Current-year <strong>for</strong>ms, instructions, <strong>and</strong> pub-<br />

lications.<br />

• Prior-year <strong>for</strong>ms, instructions, <strong>and</strong> publica-<br />

tions.<br />

• <strong>Tax</strong> Map: an electronic research tool <strong>and</strong><br />

payer assistance is available at the following ongoing, complex tax account problem or finding aid.<br />

U.S Embassies or consulate.<br />

Beijing, China (86) (10)<br />

Frankfurt, Germany (49) (69)<br />

London, Engl<strong>and</strong> (44) (20)<br />

Paris, France (33) (1)<br />

8531-4000<br />

7535-3834<br />

7894-0476<br />

4312-2555<br />

a special need, such as a disability, an<br />

appointment can be requested. All other<br />

issues will be h<strong>and</strong>led without an appointment.<br />

To find the number of your local<br />

office, go to<br />

• <strong>Tax</strong> law frequently asked questions.<br />

• <strong>Tax</strong> Topics from the IRS telephone re-<br />

sponse system.<br />

• Internal Revenue Code —Title 26 of the<br />

Please contact the office <strong>for</strong> times when<br />

assistance will be available. If you cannot get to<br />

one of these offices, taxpayer assistance is<br />

www.irs.gov/localcontacts or look in the<br />

phone book under United States Government,<br />

Internal Revenue Service.<br />

U.S. Code.<br />

• Fill-in, print, <strong>and</strong> save features <strong>for</strong> most tax<br />

<strong>for</strong>ms.<br />

available at (267) 941-1000 (not a toll free call).<br />

If you are in a U.S. territory (American Sa-<br />

moa, Guam, Northern Mariana Isl<strong>and</strong>s, Puerto<br />

If you are outside the United States during the<br />

filing period (January to mid-June), you can get<br />

• Internal Revenue Bulletins.<br />

• Toll-free <strong>and</strong> email technical support.<br />

Rico, <strong>and</strong> U.S. Virgin Isl<strong>and</strong>s) <strong>and</strong> have a tax<br />

question, you can call 1-800-829-1040.<br />

the necessary federal tax <strong>for</strong>ms <strong>and</strong> publications<br />

from most U.S. Embassies <strong>and</strong> consulates.<br />

• Two releases during the year.<br />

– The first release will ship the beginning<br />

Walk-in. Many products <strong>and</strong> services Also, during filing season, the IRS conducts an of January 2011.<br />

are available on a walk-in basis. overseas taxpayer assistance program. To find – The final release will ship the beginning<br />

out if IRS personnel will be in your area, contact of March 2011.<br />

• Products. You can walk in to many post<br />

offices, libraries, <strong>and</strong> IRS offices to pick up<br />

certain <strong>for</strong>ms, instructions, <strong>and</strong> publica-<br />

tions. Some IRS offices, libraries, grocery<br />

stores, copy centers, city <strong>and</strong> county gov-<br />

ernment offices, credit unions, <strong>and</strong> office<br />

supply stores have a collection of products<br />

available to print from a CD or photocopy<br />

the consular office at the nearest U.S. Embassy.<br />

Mail. You can send your order <strong>for</strong><br />

<strong>for</strong>ms, instructions, <strong>and</strong> publications to<br />

the address below. You should receive<br />

a response within 10 days after your request is<br />

received.<br />

Purchase the DVD from National Technical<br />

In<strong>for</strong>mation Service (NTIS) at www.irs.gov/<br />

cdorders <strong>for</strong> $30 (no h<strong>and</strong>ling fee) or call<br />

1-877-233-6767 toll free to buy the DVD <strong>for</strong> $30<br />

(plus a $6 h<strong>and</strong>ling fee).<br />

from reproducible proofs. Also, some IRS Internal Revenue Service<br />

offices <strong>and</strong> libraries have the Internal Rev- 1201 N. Mitsubishi Motorway<br />

enue Code, regulations, Internal Revenue Bloomington, IL 61705-6613<br />

Page 38 Chapter 7 How To Get <strong>Tax</strong> Help

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