PRELIMINARY PROGRAM - Canadian interRAI Conference

HOSTED BY 

2012 Canadian interRAI Conference 

MAY 7–10, 2012 

VANCOUVER, BRITISH COLUMBIA 

www.canadianinterRAI.org 

PRELIMINARY 

PROGRAM

2012 CANADIAN interRAI CONFERENCE 

The 6th Canadian interRAI Conference provides an important forum that brings together 

researchers, policy makers and practitioners using the interRAI system of instruments 

in community and home care, residential/long-term care, acute care, assisted living, 

mental health and palliative care. These evidence-based electronic instruments capture 

client/patient assessment information that is used to support care planning and delivery, 

quality improvement, health system management and policy development. 

HOST ORGANIZATIONS 

interRAI is a collaborative network of researchers in over 30 

countries committed to improving health care for persons who 

are elderly, frail, or disabled. Our goal is to promote evidencebased 

clinical practice and policy decisions through the collection 

and interpretation of high quality data about the characteristics 

and outcomes of persons served across a variety of health and 

social services settings. 

The Ministry of Health (MoH) has overall responsibility for 

ensuring that quality, appropriate, cost effective and timely health 

services are available to all British Columbians. The Ministry 

works with health authorities, care providers, agencies and other 

groups to guide and enhance the Province’s health services 

and ensure British Columbians are supported in their efforts to 

maintain and improve their health and to provide access to care. 

The Ministry provides leadership, direction and support to these 

service delivery partners and sets province-wide goals, standards 

and expectations for health service delivery by health authorities. 

The Ministry enacts this leadership role through the development 

of social policy, legislation and professional regulation, through 

funding decisions, negotiations and bargaining, and through 

its accountability framework for health authorities and oversight 

of health professional regulatory bodies. 

Established in 1994, the Canadian Institute for Health Information 

(CIHI) is an independent, not-for-profit corporation that provides 

essential information on Canada’s health system and the health 

of Canadians. Funded by federal, provincial and territorial 

governments, we are guided by a Board of Directors made up of 

health leaders across the country. CIHI collaborates with interRAI 

in supporting standardized pan-Canadian information across 

hospital, home care, continuing care and mental health sectors. 

Founded in 1924, the Ontario Hospital Association (OHA) 

uses advocacy, education and partnerships to build a strong, 

innovative and sustainable health care system for all Ontarians. 

Today, representing approximately 151 public hospitals, the 

OHA assumes a leadership role, focused on patients, and 

promoting an efficient and effective health system. 

2012 Canadian interRAI Conference PRELIMINARY PROGRAM www.canadianinterRAI.org 2

GENERAL INFORMATION 

CONFERENCE VENUE 

Four Seasons Hotel Vancouver 

791 West Georgia Street 

Vancouver, British Columbia 

V6C 2T4 

Situated in the heart of downtown 

Vancouver, the Four Seasons Hotel 

Vancouver is connected at lobby level 

to the 140 shops and services of Pacific 

Centre, and located just minutes from 

world famous Stanley Park, art galleries, 

theatres, sport venues and night clubs. 

West Coast mountains, beaches and 

golf courses are all nearby. 

HOTEL ACCOMMODATIONS 

If you require hotel accommodations, 

please contact the Four Seasons Hotel 

Vancouver at 604-689-9333 or toll-free 

at 1-866-223-9333. When making 

your reservation, please indicate that 

you are attending the 2012 Canadian 

interRAI Conference to secure the special 

conference room rate. 

Bedroom Rate (single/double 

occupancy): $205.00 plus applicable taxes 

per night 

Cut-off Date: April 7, 2012 

Reservations received after the cut-off 

date of April 7, 2012 (or earlier if the 

group rate sells out) will be on a space 

and room availability basis. 

* Please note that hotel guest rooms are sold 

out at the conference venue on the evenings of 

Friday May 4th and Saturday May 5th as a 

result of the Vancouver Marathon taking place 

that weekend. Should attendees be considering 

extending their stay in Vancouver, it is 

recommended they do so on the days following 

the conference. 

For additional information related to 

the hotel, visit: 

www.fourseasons.com/vancouver 

DIRECTIONS TO THE CONFERENCE 

VENUE AND PARKING 

Vancouver International Airport is 

located approximately 30 minutes 

south of downtown Vancouver and the 

conference venue. 

Limousines, taxis, buses, car rentals 

and the SkyTrain – Canada Line (public 

transit) all provide service to the 

conference venue. 

Driving to the Conference Venue 

For driving directions to the conference 

venue, please visit: 

www.fourseasons.com/vancouver/ 

destination/directions_and_maps/ 

Parking 

Parking is available underneath the 

conference venue and is operated by 

the Pacific Centre. Two underground 

parkades are available on Howe Street 

through points on Robson Street, 

Dunsmuir Street, and Pender Street. 

The parkades offer 24-hour service 

and monthly, daily, and hourly parking 

is available. 

Taxis 

Taxis are readily available outside both 

airport terminals and the conference 

venue. Taxis charge a metered rate based 

on time and distance travelled. 

SkyTrain 

The Canada Line provides rapid transit 

from the airport to downtown Vancouver 

in approximately 25 minutes. The Canada 

Line departs from the Link Building, 

which is located between the domestic 

and international terminals. You may 

purchase your ticket from a machine 

on the Canada Line platform before 

boarding the train. Fares are charged 

by zone; a two-zone fare is required to 

get to the conference venue. Please note 

that there is a limited amount of room for 

luggage on the train. 

The nearest stop to the conference venue 

is Vancouver Centre Station. From the 

station, there are two walking routes: 

• Follow the escalators towards West 

Georgia Street. Leave the station, turn 

left and proceed to the intersection. The 

conference venue is located directly 

across the street. 

• During mall operating hours you may 

remain underground and proceed to 

the Pacific Centre Mall. The entrance 

to Pacific Centre will be on your 

immediate left after heading up the 

escalators from the platform level. 

Follow the mall corridor until you reach 

the second set of escalators. Go up to 

the next level. The entrance to the Four 

Seasons Vancouver Hotel lobby will be 

on your left. 

TRAVEL RATES 

Special travel rates are available for 

individuals attending the 2012 Canadian 

interRAI Conference. When making 

travel reservations, please be sure to 

inform reservations staff that you will be 

attending the 2012 Canadian interRAI 

conference, and mention the travel 

codes below in order to qualify for these 

special rates. 

Car Rental – Hertz 

Reservations may be placed through 

the Hertz Meeting Sales Desk at 

1-800-654-2240 (toll-free in the 

U.S. and Canada). When booking 

reservations, please reference 

the promotion code CV# 04T0001. 

Attendees may also place their 

reservations online at www.hertz.com. 

At the time of reservation, the meeting 

rates will be automatically compared 

to other Hertz rates and delegates will be 

quoted the best comparable rate available. 

Train – VIA Canada 

VIA Rail Canada will offer a 5% discount 

towards the best available adult fare. 

When making reservations, please make 

sure to mention the fare reduction code 

CR 709916 by calling toll-free at 

1-888-842-7245 to receive the discount, 

or book online at www.viarail.ca 

Air Canada 

Air Canada will offer a 10% discount 

on all fares, except Tango fares by 

mentioning the promotion code: 

FNM9KNA1. To make reservations 

please call (in Canada or in the U.S.) 

1-888-247-2262 (toll-free) or book 

online at www.aircanada.com 

WestJet 

WestJet will offer a 10% discount off best 

available fares at the time of booking 

using the promotion code CC7273. To 

book reservations using this discount 

code, contact the WestJet Groups 

department at 1-888-493-7853. This 

convention code cannot be used to book 

flights online at www.westjet.com 


SPONSORS 

For the changing face of care 

EXHIBITORS 

The Conference Planning Committee gratefully acknowledges the contributions of the 

following organizations 

Gold 

Capture and analyze client/patient assessment information how you want, where you 

want, when you want. AcuteNet offers Health Service Providers the most user-friendly, 

secure,adaptable and mobile interRAI Integrated Suite of 12 Instruments available. 

Unlike others, Acutenet interRAI certified solutions follow your workflow, rather than 

impose one on you. 

www.acutenet.com 

Gold 

Established in 1994, CIHI is an independent, not-for-profit corporation that provides 

essential information on Canada’s health system and the health of Canadians. Funded 

by federal, provincial and territorial governments, we are guided by a Board of Directors 

made up of health leaders across the country. CIHI collaborates with interRAI in 

supporting standardized pan-Canadian information across hospital, home care, 

continuing care and mental health sectors. 

www.cihi.ca 

Gold 

Momentum Healthware specializes in the development, delivery, integration and 

support of seamless information technology software for the continuum of care. We 

are proud to offer the fully integrated suite of assessment tools from InterRAI and have 

successfully deployed these standardized assessments across Regional, Provincial and 

National health systems. 

www.momentumhealthware.com 

Innovation Awards 

AIS is the worldwide leader in providing eLearning solutions for MDS / RAI assessment 

instruments. AIS’ solutions extend the reach and effectiveness of instructor-led 

education, and through standardized evaluations, provides educators with reliable data 

to improve assessment accuracy. 

www.aissystems.com 

Lanyards 

GoldCare is the leading provider of interRAI-certified/IAR-accredited software for 

electronically completing and submitting the interRAI CHA and other assessments. Our 

mobile solutions support point-of-care assessment. GoldCare’s integrated care-plan 

builder, health records and reporting engine centralize management of CAPs, outcome 

scores, diagnoses and other information to achieve clinical and program outcomes. 

www.mygoldcare.com 

Bronze 

Revera is a leading provider of seniors’ accommodation, care and services; built on 

a 50 year history of helping seniors live life to the fullest. Our 30,000 dedicated 

employees are committed to meeting clients’ individual needs, with a focus on 

quality outcomes, patient safety and compassionate care. 

www.reveraliving.com/Long-Term-Care.aspx 

For the changing face of care 


CONFERENCE AT A GLANCE 

MONDAY MAY 7 

9:00 am – 12:00 pm Site Visits 

11:00 am – 5:00 pm Onsite Registration, Badge, and Delegate Material Pick-Up 

12:00 pm – 4:00 pm Pre-Conference Workshop 

TUESDAY MAY 8 

8:00 am – 5:00 pm Onsite Registration, Badge and Delegate Material Pick-Up 

8:00 am – 9:00 am Networking Breakfast 

9:00 am – 9:30 am Welcome and Opening Remarks 

9:30 am – 10:30 am Plenary Session #1 

10:30 am – 11:00 am Networking Refreshment Break, Exhibits and Poster Viewing 

11:00 am – 12:15 pm Concurrent Session A 

12:15 pm – 1:45 pm Networking Luncheon, Exhibits and Poster Viewing 

1:45 pm – 2:45 pm Plenary Session #2 

2:45 pm – 3:15 pm Networking Refreshment Break, Exhibits and Poster Viewing 

3:15 pm – 4:45 pm Concurrent Session B 

4:45 pm – 6:00 pm Welcome Reception 

WEDNESDAY MAY 9 

7:00 am – 8:00 am Early Morning Walk/ Run through Downtown Vancouver 

8:00 am – 5:00 pm Onsite Registration, Badge and Delegate Material Pick-Up 

8:00 am – 9:00 am Networking Breakfast 

9:00 am – 10:45 am Concurrent Session C 


11:15 am – 12:15 pm Plenary Session #3 

12:15 pm – 1:45 pm Networking Luncheon, Exhibits and Poster Viewing 

1:45 pm – 3:30 pm Concurrent Session D 

3:30 pm – 4:00 pm Networking Refreshment Break, Exhibits and Poster Viewing 

4:00 pm – 5:00 pm Plenary Session #4 

6:00 pm – 11:00 pm RAI Fest Dinner and Entertainment 

THURSDAY MAY 10 

8:00 am – 11:00 am Onsite Registration, Badge and Delegate Material Pick-Up 

8:00 am – 9:00 am Networking Breakfast and Table-Top Issues Discussion 

9:00 am – 10:00 am Concurrent Session E 


10:30 am – 11:30 am Plenary Session #5 

11:30 am – 12:00 pm Innovation Awards 

12:00 pm – 12:15 pm Closing Remarks and Adjournment 


MONDAY, MAY 7 

SITE VISITS 

(Ticketed event – separate 

registration is required) 

9:00 am – 12:00 pm 

Take advantage of this unique 

opportunity to participate in a guided 

tour of two residential care settings 

in downtown Vancouver. Participants 

should meet at the Four Seasons Hotel 

registration desk at 8:45 am. There is 

limited space – so register early to avoid 

disappointment. 

Windermere Care Centre 

This care facility is a private high-rise 

facility located in the South Granville 

neighborhood and just across from the 

Vancouver General Hospital. This facility 

is surrounded by beautiful landscapes 

and secured gardens with paved 

walkways for residents to enjoy. The 

Windermere Care Centre can comfortably 

hold up to 196 residents. 

Success Simon Ky Lee Seniors Home 

This care facility is a non-profit 

culturally-specific facility in the heart 

of Chinatown in Vancouver. This care 

facility is home to 103 residents and 

twenty-one beds that are dedicated 

for special care for cognitively 

impaired residents that require special 

environmental adaptation. Success 

Simon KY Lee adopts the philosophy 

of “Eden Alternative”, meaning they are 

committed to building a human habitat 

that fights three plagues in an elder care 

home – loneliness, helplessness, and 

boredom. 

REGISTRATION 

11:00 am – 5:00 pm 

PRE-CONFERENCE WORKSHOP: 

SUPPORTING TRANSITIONS 

ACROSS THE HEALTH CARE 

CONTINUUM (Ticketed event – 

separate registration is required) 

12:00 pm – 4:00 pm 

The wealth of standardized information 

being collected in the Continuing 

Care Reporting System (CCRS) and 

Home Care Reporting System (HCRS) 

serve as foundation data for planning, 

management and policy decisions, and 

accountability. This interactive 1/2 day 

workshop is designed to help managers, 

decision support analysts, researchers 

and others explore ways to tap into 

these rich data sources and translate the 

information into action across the care 

continuum. The workshop will use a case 

study approach to: 

• Understand characteristics of pathways 

across the care continuum 

• Review various reports and other 

outputs available from HCRS and CCRS 

• Use RAI data to support and plan 

placement decisions 

• Network with health care colleagues 

WORKSHOP NETWORKING 

LUNCHEON 

12:00 pm 

WORKSHOP 

1:00 pm – 4:00 pm 


TUESDAY, MAY 8 

ONSITE REGISTRATION, BADGE 

AND DELEGATE MATERIAL 

PICK-UP 

8:00 am – 5:00 pm 

NETWORKING BREAKFAST 

8:00 am – 9:00 am 

WELCOME and 

OPENING REMARKS 

9:00 am – 9:30 am 

MASTER OF CEREMONIES: 

Keir Johnson 

PLENARY SESSION #1 

USING INTERRAI SYSTEMS TO 

FACILITATE CONSULTATION 

AT A DISTANCE 

9:30 am – 10:30 am 

For people living in rural communities, 

and for older people and people with 

disabilities, access to specialist health 

care is often precluded because of travel 

requirements. Telemedicine offers an 

opportunity to bring the service to the 

person – in their local community, at 

home, in the local hospital or in the 

nursing home. A key to successful 

telemedicine is careful case preparation 

and hosting at the distant site. interRAI 

systems and their administrating 

assessors provide an ideal foundation 

for consultation at a distance, whether 

online or by video-conference. In 

this presentation, Professor Gray will 

demonstrate how this approach has been 

developed and implemented in acute care 

in Australia, and how it is being currently 

developed for long term care. 

Dr. Len Gray 

The Masonic Chair in Geriatric Medicine 

Director, Centre for Research in Geriatric Medicine 

Director, Centre for Online Health 

The University of Queensland, Australia 

NETWORKING REFRESHMENT 

BREAK, EXHIBITS AND POSTER 

VIEWING 

10:30 am – 11:00 am 

CONCURRENT SESSION A 

11:00 am –12:15 pm 

A1 – SUPPORTING INTEGRATED 

TEAMS 

A1.1 – The ART of Integrating 

RAI Information into Long-Term 

Care Clinical Solutions: Assess, 

Respond, Track 

PRESENTERS: 

Deanne O’Rourke (Revera Long Term 

Care); Leslie Orlikow (Revera Long 

Term Care); Jennifer Harwood 

(Revera Long Term Care) 

This presentation details the use of RAI 

information to identify and address 

clinical issues by Revera Manitoba. 

Examples of clinical challenges will be 

highlighted along with details of how the 

use of evidence-informed practice has 

led to improvement in communication 

and collaboration between members of 

the resident care team. 

A1.2 – Leaning the MDS Process 

to Improve the Quality of Care 

for Residents 

PRESENTERS: 

Daile Moffat (Specialty Care Inc.); 

Cathy Cotton (Woods Park Care Centre) 

Winner of the 2011 Ontario Long Term 

Care Association (OLTCA) Quality 

Team Award, the Specialty Care Woods 

Park team leaned the RAI MDS process, 

through the reduction of duplication, and 

implementation of an interdisciplinary 

team approach to reviewing resident 

RAI MDS outcomes. This resulted in a 

savings of 2,417 hours of staff time and 

an improved team approach to care and 

care planning. 

A2 – USING RAI TO 

SUPPORT CAREGIVERS 

A2.1 – A Snapshot of Home Care in 

Canada for Seniors and the Impact 

on Their Caregivers. 

PRESENTER: 

Shilpi Majumder (Health Council 

of Canada) 

The Health Council of Canada’s 

findings on home care for seniors will 

be presented. The needs of vulnerable 

seniors and their caregivers are 

highlighted. Challenges and gaps are 

addressed in the context of integrated 

practices. Options for providing 

appropriate care to the elderly and their 

caregivers will be discussed. 

A2.2 – Using RAI HC Data to Estimate 

the Value of Informal Care Providers 

to the Health System 

PRESENTER: 

Mary Henderson Betkus 

(Northern Health) 

This presentation examines the clinical 

profiles of clients with and without a 

formal care provider and stress/non 

stressed care provider and attaches an 

average value of informal care for each of 

these groups, specific to the organization 

of rural and northern health care. 

A2.3 – From Cold to Hot: The 

Caregiver Framework for Seniors 

in Toronto 

PRESENTER: 

Nancy Ackerman (Toronto Central 

Community Care Access Centre) 

This presentation will highlight how 

the RAI HC supported project planning 

and implementation of the Toronto 

Caregiver Framework for Seniors by 

focusing system partners on population 

identification using heat maps to ensure 

access to health services in diverse, high 

priority neighbourhoods. 


A3 – FACILITATING TRANSITIONS 

IN ACUTE CARE 

A3.1 – Development of a Hospital 

Admission Risk Prediction System 

for Home Care 

PRESENTERS: 

Lori Mitchell (Winnipeg Regional 

Health Authority); Jeff Poss (University 

of Waterloo) 

This presentation outlines development 

of a risk prediction system for Home Care 

to identify clients at risk for emergency 

department and hospital utilization. RAI 

Home Care, emergency department and 

hospital data were used for the prediction 

algorithm. With this algorithm, Home 

Care can better target interventions to 

reduce the risk of acute care use. 

A3.2 – The MOPED Study: 

Pan-Canadian Emergency 

Department Research Informing 

Policy and Practice in 

British Columbia 

PRESENTERS: 

Andrew P. Costa (University of 

Waterloo); Cheryl Beach (Vancouver 

Island Health Authority) 

Studies have shown that emergency 

departments are relatively ineffective 

in meeting the needs of elderly persons. 

This presentation will illustrate findings 

from the M.O.P.E.D. Study— a large 

study that included two hospitals from 

the Vancouver Island Health Authority. 

Policy and practice implications relevant 

to British Columbia will be presented. 

A3.3 – The interRAI Mini-Suite for 

Care of Older People in Hospital 

PRESENTER: 

Len Gray (The University 

of Queensland) 

Hospital care of older people is 

characterised by marked changes 

in health and functional status, which 

often threaten previous social and 

living arrangements. Traditionally, new 

assessments with different observations 

and scales are used to measure progress 

through multiple phases of care. 

Members of the interRAI Network of 

Excellence in Acute Care are currently 

building a suite of instruments to support 

care across the hospital continuum. 

This suite will comprise a core set of 

observations and scalar measures which 

will be consistent for each setting, thus 

improving transfer of information and 

continuity of care. 

A4 – INNOVATIVE SYSTEMS 

IMPLEMENTATION 

A4.1 – The Missing Link: The 

interRAI Community Health 

Assessment (interRAI CHA) 

PRESENTERS: 

Janeil Neilson (VON Canada); 

Leslie Eckel (University of Waterloo) 

The interRAI CHA is a modular 

instrument that can be used to assess 

the well elderly individual and identify 

those persons who merit further 

assessment. This presentation will 

demonstrate its power in supporting 

clinical decision-making, resource 

allocation, best practices and quality 

initiatives for vulnerable adults living 

in the community. 

A4.2 – The Mental Health 

and Addictions Quality Initiative: 

Incorporating RAI MH Data 

in Publically Comparing 

Hospital Indicators 

PRESENTERS: 

Pamela Namorada Prince (The Royal 

Ottawa Health Care Group); Peggie 

Willett (Centre for Addiction and Mental 

Health); Anne Milliken (Ontario Shores 

Centre for Mental Health Sciences); 

Debra Wicks (Waypoint Centre for 

Mental Health Care) 

Ontario’s four specialty mental health 

hospitals have come together and 

developed a new innovative and 

standardized approach to measure critical 

performance indicators of mental health 

care – a first for the province. Among 

others, key indicators based on RAI 

MH include client complexity, client 

outcomes and client safety. 

A4.3 – Sustaining the MDS 2.0 in 

Residential Care: Practical Solutions 

PRESENTERS: 

Robert Gill (Fraser Health); Gita Rafiee 

(Fraser Health); Jennifer Brett (Fraser 

Health) 

Fraser Health implemented the MDS 2.0 

assessment tool across all 87 residential 

care sites in 2007. Practical strategies 

used in one of the residential care 

sites in Fraser Health will be shared to 

demonstrate a successful approach that 

ensures compliance with the standards, 

staff engagement and improved quality. 

A5 – PROMOTING DATA QUALITY 

A5.1 – Building a Culture of 

Continuous Quality Improvement, 

By Investing Time in Data 

Quality and Education 

PRESENTER: 

Jennifer Wright (Central Community 

Care Access Centre) 

Community Care Access Centres 

are increasingly using the interRAI 

assessment tools to support client and 

program decisions. The presentation 

will demonstrate the value of investing 

time in RAI education, data quality and 

development of tools and critical thinking 

to support continuous improvement, 

leading to the advancement of quality 

client care. 

A5.2 – RAIsing the Bar for 

Coding Competency 

PRESENTER: 

Eleanor Risling (Alberta 

Health Services) 

In this presentation, Alberta Health 

Services will share their learnings in 

the journey to RAIse the bar on coding 

competency. Using technology and 

a provincial standard, Alberta has 

established common criteria that all 

RAI assessors/educators must meet. 

Implementation hurdles, results to date 

and visions for the future will 

be discussed. 

A5.3 – RAI HC Coding Reviews— 

Our Success Story 

PRESENTER: 

To be confirmed 

It was recognized that new assessors 

required additional support when they 

began to complete RAI HC assessments. 

We were faced with the challenge of 

addressing this need within a large 

geographic area where it would be 

impossible to physically attend in-home 

RAI HC assessments with each Assessor. 

In this presentation, hear our innovative 

approach to achieving accurate coding 

by new RAI HC Assessors in a large 

geographic area. 

NETWORKING LUNCHEON, 

EXHIBITS AND POSTER VIEWING 

12:15 pm – 1:45 pm 



USING THE INTERRAI SUITE 

OF INSTRUMENTS IN A 

MULTILINGUAL CONTEXT: THE 

BELGIAN EXPERIENCE 

1:45 pm – 2:45 pm 

The interRAI suite of instruments is used 

in Belgium in home care, in nursing 

homes and in geriatric hospital wards. 

The instruments are interlinked and the 

data follow the client. For instance, when 

a home care client goes into hospital, 

the interRAI home care assessment 

can be seen by the hospital staff. Since 

Belgium has three official languages, the 

assessments can be seen and are filled out 

in either Dutch, French or German. Hear 

how Belgium uses these interrelated data 

to facilitate continuity of care across the 

health care continuum. 

Dr. Anja Declercq 

Assistant Professor, Faculty of Social 

Sciences, Sociological Research Unit 

Head, Elderly Care Research Unit, LUCAS 

Research Institute Katholieke Universiteit 

Leuven, Belgium 



VIEWING 

2:45 pm – 3:15 pm 

CONCURRENT SESSION B 

3:15 pm – 4:45 pm 

B1 – USING RAI TO FACILITATE 

RESOURCE ALLOCATION 

DECISIONS 

B1.1 – Case-Mix and Quality-Based 

Funding for Long-Term Care: 

Can interRAI Data Help? 

PRESENTER: 

Kimberlyn McGrail (Centre for Health 

Services and Policy Research) 

Case-mix adjustments and payments 

for quality are two potential funding 

reforms in residential care. We analyzed 

13,540 interRAI assessments from British 

Columbia’s Interior Health Authority 

and found significant variability in case 

mix and quality. Case-mix based funding 

may be desirable. Payment for quality 

appears more problematic with both 

methodological and ethical challenges. 

B1.2 – Transitioning to a New Case 

Mix Grouper to Fund Long-Term 

Care Homes in Ontario, Canada 

PRESENTER: 

Ross Smith (Ontario Ministry of 

Health and Long-Term Care) 

This presentation will discuss the details 

of the development of the case mix 

transition plan, as well as the year 2 and 

3 estimates of funding changes as a result 

of application of the funding corridor 

as mitigation strategy. Ongoing and 

emerging challenges will be described. 

B1.3 – What Does Ontario Patient 

Level Cost Data Say About Ontario 

Continuing Care Resource Use? 

PRESENTER: 

Ian Joiner (Canadian Institute for 

Health Information) 

Encounter level case costs are created by 

linking Ontario Case Costing Initiative 

(OCCI) data to Continuing Care 

Reporting System (CCRS) clinical data. 

The distribution of several cost measures 

are profiled by RUG-III 44 group. 

Population descriptive measures and data 

quality will be described. Future tools 

to assess cost efficiency at the facility/ 

system level may develop from this work. 

B1.4 – Using interRAI CHA 

Outcomes to Support the Equitable 

Allocation of Subsidized Community 

Support Services 

PRESENTERS: 

Alison Kilbourn (Circle of Care); 

Debbie Taylor (Circle of Care) 

This presentation illustrates Circle of 

Care’s innovative use of interRAI CHA 

outcomes to determine the allotment 

of subsidized services to low income 

clients through the use of a new tool, 

the ‘Subsidy Calculator’. This approach 

supports future planning and budgeting, 

and allows us to make a case for 

increased funding. 

B2 – INNOVATIVE SYSTEMS 

IMPLEMENTATION 

B2.1 – Wading Into the Weeds: Things 

to Consider When Implementing an 

interRAI Tool 

PRESENTER: 

Leslie Eckel (University of Waterloo) 

How an interRAI tool is implemented is 

as important as the tool itself in ensuring 

that the rich information produced 

translates into improved efficiencies 

and client care. Speakers will address 

strategies for an effective implementation 

and sustainability plan and share lessons 

learned from both the Canadian and 

American perspective. 

B2.2 – A Novel Use of interRAI to 

Assist Emergency Teams After the 

New Zealand Earthquake 

PRESENTER: 

Andrew Downes (HIQ Ltd) 

Analysis of clinical risk profiles using 

interRAI data in the aftermath of 

the Christchurch earthquake helped 

emergency response teams identify 

vulnerable and frail elderly. 

Using pre-defined risk profiles can 

be considered part of disaster 

preparedness in order to help 

prioritise emergency responses. 

B2.3 – The Value of the RAI CA 

in First Nations Communities: 

Reaching Far Beyond Home Care 

PRESENTERS: 

Renee Rebryna (Redaka Consulting 

Services Inc); Melanie Pooyak-Henry 

(Health Canada, FNIH Alberta Region) 

The pilot implementation of the 

interRAI CA in six Alberta First Nations 

communities provides an obvious 

opportunity to make service provision 

decisions. In addition, the assessment 

contributes to continuity in care as it can 

be used as an interdisciplinary client 

overview tool. The possibilities with the 

use of data are endless. 


B3 – SUPPORTING TRANSITIONS 

IN MENTAL HEALTH CARE 

B3.1 – Building Bridges: interRAI 

Instruments and Outcome 

Measures Connecting Inpatient and 

Community Mental Health Care 

PRESENTERS: 

Connie Paris (Canadian Institute for 

Health Information); Karen Luyendyk 

(Canadian Institute for Health 

Information) 

Improving outcomes and continuity of 

care as a person travels between mental 

health sectors is a goal at multiple 

levels – from care teams up to ministries 

of health. This presentation explores 

models for “hybrid” reporting across the 

inpatient and community mental 

health sectors that support efforts to 

streamline care. 

B3.2 – Connecting the Dots: 

Integrating MDS 2.0 from Tertiary 

Mental Health Transitions into 

Residential Care 

PRESENTER: 

Jo-Ann Tait (Providence Health Care) 

Parkview, a new tertiary mental health 

unit, opened in October 2011 to provide 

a unique service to older adults with 

Behavioural and Psychological Symptoms 

of Dementia (BPSD). Integrating 

the MDS 2.0 in a new C.A.R.E. 

(Comprehensive Approach to Responding 

to our Elders) Needs model will be 

reviewed and how the MDS 2.0and CAPs 

are utilized as an innovative approach to 

resident transitions. 

B3.3 – Using the RAI MH to 

Support Clinical Decision-Making 

about Housing Needs of Mental 

Health Inpatients 

PRESENTER: 

Carrie Gibbons (St. Joseph’s 

Care Group) 

We used the RAI MH to assist with 

clinical decision-making regarding the 

accommodation needs of mental health 

inpatients. However, use of this tool 

proved limited due to lack of congruence 

between staff and RAI-based ratings, 

as well as poor inter-rater reliability. 

Further work to improve on these 

issues is required. 

B4 – INTEGRATING 

COMMUNITY HEALTH 

B4.1 – Electronically Managing 

Referrals and Client Records within 

a Privacy Compliant Web Interface 

PRESENTERS: 

Janeil Neilsen (VON Canada); 

Paula Hucko (GoldCare) 

Learn how VON Canada implemented a 

centralized web-based client information 

system that manages thousands of 

interRAI CHA records for community 

support services agencies in the South 

East and Mississauga Halton Local 

Health Integration Networks, achieving 

integrated clinical assessment, care 

planning and outcome measurement that 

complies with privacy regulations and 

establishes sector best practices. 

B4.2 – Continuing the CHA Journey— 

Supportive Housing Innovation 

and Measurement: Award Winning 

Program Impacts Return on 

Investment 

PRESENTERS: 

Judith Bowyer (Mississauga Halton 

Local Health Integration Network); 

Lisa Gammage (Nucleus Independent 

Living) 

Changing the “face” of supportive 

housing by utilizing interRAI CHA data 

to bring awareness to, and subsequent 

raising of, acuity levels has played a major 

role in long-term care and emergency 

department diversion in the Mississauga 

Halton Local Health Integration Network 

as well as a substantial return on 

investment in both dollars and quality. 

B4.3 – Full Implementation of RAI 

CHA and Business Process in the 

Community Sector 

PRESENTERS: 

Naomi Ziegler (SPRINT–Senior 

Peoples Resource in North Toronto); 

Anne Marie Powell (SPRINT) 

For the first time, interRAI has been 

introduced to the community support 

service sector, facilitating greater 

collaboration with larger institutions 

(i.e. acute care settings, hospitals). 

This presentation will highlight one 

community support service organization’s 

change management process with 

implementing the interRAI CHA 

along with the new business processes 

reflecting current practices. 

B5 – ADVANCING CLINICAL CARE 

B5.1 – Falling for the Continuum– 

Examining Falling and 

Non-Falling Across Community 

and Long-Term Care 

PRESENTER: 

Leslie Orlikow (Revera Long Term 

Care); Jennifer Harwood (Revera Long 

Term Care) 

This presentation explores the challenge 

of falls prevention with a focus on the 

prevalence of falling across changes in 

care settings. An in-depth, retrospective 

chart audit was undertaken in response 

to data from the fallers CCRS quality 

indicator. Implications for practice and 

policy will be highlighted. 

B5.2 – Falls by Persons with 

Neurological Conditions Receiving 

Home Care: Physical and 

Occupational Therapy and Outcomes 

PRESENTER: 

Katherine Berg (University of Toronto) 

Persons with neurological conditions 

enrolled in Ontario’s home care system 

were at a greater risk of falls than 

unaffected counterparts. Even though 

more clients received physical and 

occupational therapy when fall risk was 

triggered, there were wide variations 

in the amount and pattern of 

rehabilitation utilization. 

B5.3 – Using RAI MDS to Support 

Introduction of Falls and Pain 

Clinical Practice Guidelines 

PRESENTERS: 

Rachel Keung (Vancouver Coastal 

Health); Sandra Pettman (Vancouver 

Coastal Health); Andrea Felzmann 

(Vancouver Coastal Health) 

An innovative clinical initiative in 

Vancouver Coastal Health’s residential 

facilities to support the integration of 

Clinical Practice Guidelines (CPGs) on 

falls and pain uses RAI items and outputs 

to measure the efficacy of staff care 

planning and clinical interventions in 

enhancing quality of care. The initiative 

engaged leaders, care staff, residents 

and caregivers. 

WELCOME RECEPTION 

4:45 pm – 6:00 pm 



WEDNESDAY, MAY 9 

EARLY MORNING GROUP RUN/ 

WALK THROUGH DOWNTOWN 

VANCOUVER 

7:00 am – 8:00 am 

ONSITE REGISTRATION, 

BADGE AND DELEGATE 

MATERIAL PICK-UP 

8:00 am – 5:00 pm 

NETWORKING BREAKFAST 

8:00 am – 9:00 am 

CONCURRENT SESSION C 

9:00 am – 10:45 am 

C1 – ADVANCING CLINCAL CARE 

IN ACUTE AND COMPLEX CARE 

C1.1 – Streaming Complex 

Care Patients for Specialized 

Programming Utilizing the 

RAI HC Assessment Tool 

PRESENTER: 

Wendy Robb (Niagara Health System) 

The delivery of Complex Care Services 

through an integrated approach is being 

implemented in Southern Ontario. 

Working collaboratively with many 

partners, a significant change in practice 

and access to specialized programming in 

Complex Care is being redefined through 

the use of the RAI HC assessment tool. 

C1.2 – Using RAI MDS to Facilitate 

Patient Movement Through the 

Continuum in a Complex Continuing 

Care Hospital 

PRESENTER: 

Nancy Tunnicliffe (Bruyère 

Continuing Care) 

Specific elements and outcome measures 

from MDS are used to facilitate patient 

movement through the care levels 

in a large Complex Continuing Care 

(sub-acute) hospital. Objective data from 

section “P” and the CHESS scale have 

been found to be useful indicators of 

when patients are ready to be moved. 

C1.3 – Using the RAI to Reduce 

Transfers to Acute Care Due 

to Infections 

PRESENTER: 

Jean A. Chouinard (Bruyère 


We have developed a simple algorithm 

which flags patients at high risk of 

transfer to acute care because of an 

infectious complication (typically 

pneumonia or urinary infection). We 

hope to reduce the rate of transfers to 

acute care through earlier recognition 

and management of the infection. 

C2 – ADVANCING SERVICE 

DELIVERY DECISION-MAKING 

C2.1 – RAI HC: Exploring Client 

Groups, Post-Assessment Service 

Patterns and Use in Planning 

PRESENTERS: 

Karen Archibald (British Columbia 

Ministry of Health); Robyn Kuropatwa 

(RKL Consulting) 

BC Ministry of Health and health 

authorities explored how RAI HomeCare 

assessment information and related 

summary measures can inform the 

definition of client sub-groups or profiles, 

as well as relationships between client 

service use patterns post assessment and 

the RAI HC defined client sub-groups. 

C2.2 – RAI HC Based Assisted Living 

and Residential Care Eligibility 

Decision Support Tool - Post 

Implementation Evaluation 

PRESENTERS: 

Ronald Kelly (Fraser Health); 

Robert Gill (Fraser Health) 

A decision support tool based on the RAI 

HC was implemented in 2010 and this 

presentation outlines the evaluation and 

success of the tool. Ensuring the tool 

meets the needs of clients will lead to 

quality care across the continuum. 

C2.3 – Using the RAI HC to Build 

Policy and Guide Practice in Self- 

Managed Home Support 

PRESENTERS: 

Cheryl Beach (Vancouver Island 

Health Authority); Karen Archibald 

(British Columbia Ministry of Health); 

Teresa Coles (Vancouver Coastal Health 

Authority) 

BC Ministry of Health and Health 

Authorities reviewed RAI HC outcomes 

to develop new eligibility criteria for BC’s 

self-managed home support program. The 

ADL Long Form and MAPLe aligned best 

with policy direction. The new eligibility 

criteria fit the majority of current clients; 

provincial policy and practice guidelines 

were successfully implemented. 

C2.4 – Using the RAI HC to Create 

Home Support Allocation Guidelines 

PRESENTERS: 

Cheryl Beach (Vancouver Island 

Health Authority); Jeff Poss 

(University of Waterloo) 

A model was created for home support 

allocation by examining the relationships 

between the RAI HC assessment and 

authorized home support hours. The 

model included: ADL Long Form, IADL 

Summary, caregiver co-resides, Cognitive 

Performance Scale, CHESS, behaviours, 

antidepressant use and primary means 

of locomotion. Recommendations 

for implementation into practice 

were presented. 

C3 – RAI TRAINING AND 

KNOWLEDGE TRANSFER 

C3.1 – A Transition Experience: 

Case Manager to RAI HC Educator 

PRESENTERS: 

Nesreen Miniano (Vancouver 

Coastal Health); Joyce Fung 

(Vancouver Coastal Health) 

Despite clinical expertise and coding 

experience in Acute/Community, we had 

uncertainties about what was required 

to transition from clinical practice to 

educator pathway. The experience has 

been with important lessons that now 

allow us to influence understanding and 

perspective of fellow Case Managers 

and coders in Acute/Community of 

the RAI HC. 


C3.2 – National interRAI 

Training Service: New Zealand 

PRESENTER: 

Mary Cousins (Canterbury 

District Health Board) 

This paper describes New Zealand’s 

national approach to interRAI 

training, particularly for home care 

assessments. It provides the framework 

for the training approach, details of 

the training programme and describes 

how competency and consistency are 

managed across a variety of private 

organisations and District Health 

Board services. 

C3.3 – Networking, Knowledge 

Transfer and Supporting Other 

RAI Coordinators 

PRESENTERS: 

Shirley Connelly (Hillsdale Estates, 

Regional Municipality of Durham); 

Janice Mansholt (Lakeview 

Manor,Regional Municipality 

of Durham) 

This presentation will provide an 

overview of the Durham Region RAI 

Coordinator Network, along with how 

to develop, implement and sustain a 

network within your area. We will also 

cover how to disseminate knowledge and 

information to other disciplines as well as 

review the SHRTN Collaborative. 

Learn the benefits of becoming a part 

of a RAI 2.0 Community of Interest. 

C3.4 – Quality Improvement and 

Measurement: Do RAI Quality 

Consultants Make a Difference? 

PRESENTERS: 

Eleanor Risling (Alberta Health 

Services); Carol L. Anderson 

(Alberta Health and Wellness) 

Using RAI Quality Consultants to 

assist front-line staff to utilize RAI 2.0 

outputs for care planning and quality 

improvement makes a difference in 

resident care. This presentation will 

describe the outcomes of a collaborative 

initiative undertaken by Alberta Health 

& Wellness, Alberta Health Services and 

contracted long-term care partners. 

C4 – SENIORS MENTAL HEALTH 

ACROSS THE CARE CONTINUUM 

C4.1 – Empirical Testing of the 

Interpersonal Theory of Suicide 

among Older Adults Using the 

RAI MH 

PRESENTER: 

Eva Neufeld (University of Waterloo) 

The goal of this research was to 

empirically test the Interpersonal Theory 

of Suicide (IPTS; Joiner, 2005) among an 

aging population. Data were examined 

for 12,694 older adults assessed with the 

RAI MH in Ontario. Constructs of the 

IPTS and associated factors are examined 

vis-à-vis the interRAI Severity of Self- 

Harm Scale. 

C4.2 – Use of the RAI MH: Experience 

of a Geriatric Mental Health Program 

PRESENTERS: 

Gabriella Golea (Centre for Addiction 

and Mental Health); Peggie Willett 

(Centre for Addiction and Mental Health) 

Engagement of all members of the 

interprofessional team in the assessment 

of specific domains has meant that there 

has been greater accuracy and specificity 

in the development of Mental Health 

Assessment Protocols (MHAPs) for 

care-planning and for the development 

of behavioural plans when transitioning 

clients to community settings. 

C4.3 – Older Adults Admitted for 

Inpatient Mental Health: Using RAI 

MH Data to Support Continuity 

of Care 

PRESENTER: 

Thomas G. Baker (Homewood Research 

Institute); Chris Perlman (Homewood 

Research Institute); Shannon Remers 

(Homewood Health Centre) 

Among older adults, many transitions 

take place between care settings. 

Using items from the RAI MH, the 

characteristics and needs of older 

adults can be summarized to support 

documentation during transitions in 

care. This RAI MH data may be utilized 

by other service providers following 

discharge to support continuity of care. 

C4.4 – When the Golden Years are 

Blue: Late-Life Depression in 

Long-Term Care 

PRESENTERS: 

Eva Neufeld (University of Waterloo); 

Shannon Freeman (University of 

Waterloo) 

This study examined depression among 

older adults newly admitted to long-term 

care facilities (LTCFs), and examined 

changes over time. Logistic regression 

identified correlates of depression after 

three months. The increasing prevalence 

of depression in LTCFs indicates a need 

to effectively manage a large number 

of older adults with depression and 

concurrent medical needs. 

C5 – IMPROVING QUALITY 

OF CARE 

C5.1 – One Health Care Region’s 

Approach to Using RAI for Quality 

Improvement 

PRESENTER: 


Access to valuable information stemming 

from CCRS e-reports presents new 

challenges such as how to analyse, 

organize and communicate the 

information in a meaningful way, how 

to ensure buy-in at multiple levels and 

how to promote quality improvement. 

This presentation discusses strategies 

implemented in one region to achieve 

these goals. 

C5.2 – Autopopulation— 

An Inconvenient Truth 

PRESENTERS: 

Leslie Orlikow (Revera Long Term 

Care); Marion Pringle (Revera Long 

Term Care) 

The use of Continuing Care Reporting 

System (CCRS) Quality Indicators 

triggered a data accuracy review, and 

autopopulation and staff data entry 

were identified as the cause of coding 

errors. Inaccurate data impacts clinical 

care, quality initiatives and management 

decisions, so a strategy was launched 

to address the issues and, ultimately, 

autopopulation is being abandoned. 


C5.3 – Using RAI MDS to Advance 

Quality and Promote Transparency 

in Long-Term Care: The Health 

Quality Ontario Experience 

PRESENTERS: 

Stephanie Soo (Health Quality 

Ontario); Gayle Stuart (Health 

Quality Ontario) 

Through its quality improvement and 

public reporting activities, Health Quality 

Ontario (HQO) is working to support 

quality and enhance transparency across 

Ontario’s health system. HQO leverages 

RAI 2.0 both to publicly report on the 

quality of care provided in long-term care 

homes and other sectors and to support 

province-wide long-term care quality 

improvement through the Residents 

First program. 

C5.4 – Interdisciplinary Approach 

to RAI-MDS in Assessing and 

Evaluating Residents using 

RAI Outputs 

PRESENTERS: 


Suzy Gardner (Granite Ridge) 

Specialty Care staff recognized the 

need for an interdisciplinary approach 

to assessment and documentation 

of residents needs. Engaging staff in 

the development of a team approach 

to care using the RAI 2.0, resulted 

in a comprehensive methodology 

and interdisciplinary meeting, and 

documentation tool improving resident 

care and their quality indicators. 



VIEWING 

10:45 am – 11:15 am 


OPTIMIZING MEDICATION USE IN 

THE ELDERLY – EXPLORING THE 

INTERRAI POTENTIAL 

11:15 am – 12:15 pm 

Steadily growing use of medication 

by older persons increases the cost of 

medical care. Due to the changing risk/ 

benefit ratio of many drugs in old age 

and often inappropriate drug use, the 

risk of iatrogenic medication-related 

adverse drug events is high in older 

patients, particularly in those with 

complex polypharmacy. Comprehensive 

client assessments using setting-specific 

interRAI instruments require medication 

data to be fully complete. Drug 

databases combined with clinical client 

characteristics offer great potential for 

pharmacoepidemiological research, safer 

drug prescribing and development of 

guidelines and medication-related quality 

indicators. 

Dr. Eva Topinková 

Head, Department of Gerontology & Geriatrics 

1 st Faculty of Medicine, Charles 

University, Prague, Czech Republic 

President, Clinical Section, International 

Association of Geriatrics and 

Gerontology — European Region 

NETWORKING LUNCHEON, 

EXHIBITS AND POSTER VIEWING 

12:15 pm – 1:45 pm 

CONCURRENT SESSION D 

1:45 pm – 3:30 pm 

D1 – PLANNING AND POLICY FOR 

INTEGRATED CARE 

D1.1 – Modelling the Optimal Living 

Option for Alberta Continuing Care 

Clients Using the RAI HC 

PRESENTERS: 

Rob Weaver (Alberta Health 

Services / University of Calgary); 

Glenda Stein (Alberta Health Services) 

Alberta assesses individuals’ optimal 

living option from a range of supportive 

living levels and long-term care. This 

presentation reports on a project using 

RAI HC items and scales to differentiate 

between the living options. Using logistic 

regression, scales were developed that 

could predict the optimal living option 

with 80% accuracy. 

D1.2 – Reducing Duplication and 

Maxmising Health Spend to 

Integrated Family Health Centres 

PRESENTER: 

Jo Smith (MidCentral District 

Health Board) 

This presentation will focus on two 

initiatives that maximize the health 

journey of older adults: one is how 

automatic Packages of Temporary 

Supports (PoTS) are being used to 

aid on-time discharge through 

the completion of interRAI Contact 

Assessments by social workers in 

inpatient units. And the second, unique 

to New Zealand, is how older adults in 

the community are being supported 

through a direct contract with a GP 

consortium to quickly assess these 

clients without presenting to a separate 

siloed service. 


D1.3 – Initiating Integration of RAI 

Foundation between Primary and 

Community Care 

PRESENTERS: 

Teresa Coles (Vancouver Coastal Health 

Authority); Petra Pardy (Vancouver 

Coastal Health Authority); 

JoAnne Douglas (Vancouver 

Coastal Health Authority) 

In response to a provincial mandate 

creating an Integrated Primary and 

Community Care system, one health 

area established a RAI-based screening 

tool to identify fragile elderly clients for 

referral to case management services. 

This supports consistency in common 

language across care settings and a 

proactive approach to care delivery. 

D2 – PERSON-CENTRED CARE 

AND ENGAGEMENT 

D2.1 – Enhancing Purpose and 

Activity: Using interRAI 2.0 to 

Advance Person-Centered Care 

PRESENTER: 

Bonnie Roberts (CapitalCare) 

RAI 2.0 can be an important tool in 

achieving person-centered care. Learn 

how CapitalCare is using RAI 2.0 and 

its suite of tools in conjunction with 

embracing the person-centered care 

philosophy in order to advance 

quality care. 

D2.2 – Existing Client Pilot: Using the 

interRAI CHA to Respond to Risk 

and Optimize Client Independence 

PRESENTERS: 

Alison Kilbourn (Circle of Care); 

Debbie Taylor (Circle of Care) 

We used the interRAI CHA to respond 

to risks and changes in client status 

flagged by frontline staff, and to 

identify clients who would benefit from 

receiving additional support. This project 

illustrates how the interRAI CHA enables 

community support service agencies to 

shift from a service focus to a client focus, 

in order to identify unmet client needs 

and better support client independence. 

D2.3 – Promoting Choice and 

Independence for Complex 

Community Clients: System 

Redesign that Works! 

PRESENTERS: 

Elisabeth Antifeau (Interior Health); 

Cydney Higgins (Interior Health) 

There is growing interest in self-managed 

care options for disabled community 

clients to self-determine and direct 

their own support service needs. 

This presentation,using case exemplars 

and open discussion methodology, 

will describe excellence in the case 

management role and outcomes of 

system delivery re-design for the 

Choice in Supports for Independent 

Living (CSIL) program. 

D3 – MENTAL HEALTH AND 

SPECIAL POPULATIONS 

D3.1 – Predictors and Outcomes of 

Control Interventions in Inpatient 

Mental Health: Engaging Data to 

Inform Care 

PRESENTERS: 

Connie Paris (Canadian Institute for 

Health Information); Karen Luyendyk 

(Canadian Institute for Health 

Information) 

Use of control interventions (acute 

control medication, physical/mechanical 

restraint, and seclusion) has been 

associated with adverse outcomes, such 

as further provocation of aggression, and 

injury to staff or patients. Understanding 

predictors and outcomes of control 

interventions can contribute to 

successful implementation of a policy 

of least restraint. 

D3.2 – Evaluating Incidence of 

Depressive Symptoms in Hospital 

Using Information from the RAI MH 

PRESENTERS: 

Chris Perlman (Homewood Research 

Institute); Shannon Remers 

(Homewood Health Centre) 

The incidence of depressive symptoms 

was evaluated among patients admitted 

to specialized inpatient mental 

health services using the RAI MH. 

This presentation will explore patient 

characteristics associated with the 

incidence of depressive symptoms 

to begin to identify quality improvement 

opportunities for better meeting patient 

needs for depression. 

D3.3 – interRAI Child and Youth 

Mental Health (ChYMH): Overview 

and Preliminary Findings of a 

Multi- Site Evaluation 

PRESENTER: 

Shannon L. Stewart (Child and 

Parent Resource Institute) 

This presentation involves a detailed 

overview of the interRAI Child and Youth 

Mental Health (ChYMH), a standardized 

assessment instrument developed for use 

in child/youth inpatient and outpatient 

mental health facilities. The preliminary 

results of a multi-site evaluation study of 

the ChYMH in inpatient and outpatient 

settings will also be presented. 

D3.4 – Predictive Model of Length of 

Stay versus Admission Instances into 

Psychiatric Institutions Among Child 

Patients 

PRESENTERS: 

Shannon L. Stewart (Child and Parent 

Resource Institute) 

The current study proposes a theoretical 

model that differentiates predictors 

of Length of Stay (LOS) from those of 

psychiatric admission. Among child 

patients, we found that the severity of 

psychiatric conditions better predicts LOS 

while patients’ background conditions 

better predict instances of hospitalization. 

Implications to mental health policies 

are discussed. 

D4 – QUALITY IMPROVEMENT IN 

RESIDENTIAL / LONG-TERM CARE 

D4.1 – Quality Improvement: 

Assignment of Services to Long-Term 

Care Clients by Applying AI to RAI 

HC data 

PRESENTERS: 

George Tien (Fraser Health); 

Ronald Kelly (Fraser Health); 

Lori Godin (Fraser Health) 

A Neural Network (AI) approach was 

used to identify long-term care clients 

who may be appropriate for telephone 

nurse care management, and to screen 

out clients who are not appropriate 

Results indicate that a more efficient 

case identification process can be 

implemented based on the neural 

network approach. 


D4.2 – The Use of Audit and Feedback 

as a Quality Improvement Strategy 

in Long-Term Care 

PRESENTER: 

Hannah O’Rourke (University 

of Alberta) 

This project describes an audit and 

feedback intervention that has potential 

to improve care practices in long-term 

care facilities. 

D4.3 – Using the Resident Assessment 

Instrument (RAI 2.0) to Promote 

Continual Quality Improvement 

Across the Winnipeg Long-Term Care 

Region 

PRESENTER: 

Joe Puchniak (Winnipeg Regional 

Health Authority) 

The Winnipeg Regional Health Authority 

is taking an innovative approach to 

promoting evidence-informed front line, 

facility and regional decision-making 

using RAI 2.0 data. This presentation 

will describe a project that focuses on 

the reduction of antipsychotic medication 

use that potentially marks the start 

of a new era of evidence-based 

care and management for long-term 

care in Winnipeg. 

D4.4 – Quality and Safety in 

Long–Term Care 

PRESENTER : 

Joe Griffiths (Canadian Institute 

for Health Information) 

Canadian Institute for Health 

Information’s “Quality and Safety in 

Long-Term Care” represents the first 

public reporting by CIHI of region 

level quality indicators for this sector. 

Interesting findings and report 

highlights will be used to illustrate the 

power of the data to drive innovation 

for quality improvement. 

D5 – FACILITATING TRANSITIONS 

IN ACUTE CARE 

D5.1 – Predicting Unplanned Acute 

Care Use among Home Care Clients: 

Evidence from the Hamilton Niagara 

Haldimand Brant Local Health 

Integration Network Region 

PRESENTERS: 

Andrew P. Costa (University of 

Waterloo); Tom Peirce (Hamilton 

Niagara Haldimand Brant Community 


This presentation will identify strong 

predictors for unplanned acute care use 

based on the RAI HC as well as other 

information sources. These predictors 

and scales provide an avenue to mitigate 

the need for acute services and allow 

for more effective and timely use of 

limited resources. 

D5.2 – Using RAI HC and 

Administrative Data to Understand 

the Effects of Home First in Ontario 

PRESENTERS: 

Jeff Poss (University of Waterloo); 

John Hirdes (University of Waterloo) 

Using RAI HC data tied to administrative 

home care episode and service data, 

the effects of Ontario’s ‘Home First’ 

philosophy, which seeks to return more 

high-needs seniors in hospital and to 

keep them at home, is described over 

time. Results show services were targeted 

in ways consistent with this policy 

direction. 

D5.3 – There’s No Place Like 

Home: Using RAI to Facilitate Care 

Planning for Alternate Level of 

Care Clients 

PRESENTERS: 

Gayle Seddon (Toronto Central 

Community Care Access Centre); 

Kathryn Wise (Toronto Central 


The Toronto Central Community Care 

Access Centre transitions over 7,000 

clients a month out of local hospitals 

to the community. Using the RAI HC 

in the hospital setting has enabled case 

managers to use a standardized method 

of assessment and communication in 

describing those clients that can be 

supported at home. 

D5.4 – Seniors and Alternate Level 

of Care (ALC): Building on 

Our Knowledge 

PRESENTER : 

Norma Jutan (Canadian Institute 


This presentation will explore an 

urgent policy issue (ALC) through an 

innovative data linkage between the RAI 

HC, RAI 2.0 and Canadian Institute for 

Health Information’s Discharge Abstract 

Database. These analyses will shed light 

on the characteristics of patients in 

transition from acute care to home and 

residential care and the factors related to 

discharge destination 


BREAK, EXHIBITS and POSTER 

VIEWING 

3:30 – 4:00 pm 


USING CIHI’S RAI DATA 

TO SUPPORT RESOURCE 

ALLOCATION: A 

PAN-CANADIAN DISCUSSION 

4:00 pm – 5:00 pm 

PRESENTERS: 


In this facilitated panel discussion, 

stakeholders from Canadian provincial 

governments and regional health 

authorities will discuss how they are 

using data based on the interRAI 

instruments to support activity-based 

funding models and resource allocation 

across sectors. Panelists will highlight 

findings to-date, and discuss key success 

factors as well as lessons learned. 

COCKTAILS 

6:00 pm – 7:00 pm 


RAI FEST DINNER AND 

ENTERTAINMENT 

(Ticketed event – separate 

registration is required) 

7:00 pm – 11:00 pm 



THURSDAY, MAY 10 

ONSITE REGISTRATION, BADGE 

AND DELEGATE MATERIAL 

PICK-UP 

8:00 am – 11:00 am 

NETWORKING BREAKFAST AND 

TABLE-TOP ISSUES DISCUSSION 

8:00 am – 9:00 am 

CONCURRENT SESSION E 

9:00 am – 10:00 am 

E1 – PALLIATIVE CARE 

E1.1 – Quality End of Life Care Using 

the interRAI Palliative Care Clinical 

Assessment Protocols (CAPs) 

PRESENTERS: 

Shannon Freeman (University 

of Waterloo); Trevor Frise Smith 

(Nipissing University) 

Clinical Assessment Protocols embedded 

within the interRAI Palliative Care 

assessment instrument enable clinicians 

to respond to person-level preferences 

and needs over time to facilitate quality 

end-of-life care. An overview of eight 

CAPs will illustrate how they may be 

used to address client-specific needs of 

persons with a life-limiting illness. 

E1.2 – Using RAI Data to Understand 

Factors Related to Hospitalization 

among Community Palliative 

Care Clients 

PRESENTERS: 

Jeff Poss (University of Waterloo); 

Barbara Busing (Hamilton Niagara 

Haldimand Brant Community Care 

Access Centre) 

Using data from RAI instruments 

(interRAI Palliative Care and RAI HC), 

this work identifies factors that can 

predict hospitalizations among clients 

receiving palliative care services in 

the community. Hospitalizations may 

be prevented through identification of 

clients at greatest risk and focusing on 

treating factors for which palliative care 

services are well-equipped. 

E2 – QUALITY OF LIFE 

E2.1 – Correlates and Predictors 

of Quality of Life of Residents in 

Canadian Long-Term Care Facilities 

PRESENTER: 

Vahe Kehyayan (University of Waterloo) 

The Quality of Life (QoL) of 928 

long-term care facility residents in six 

Canadian provinces was measured 

using the interRAI Self-Report Nursing 

Home Quality of Life Survey instrument. 

The results showed select resident and 

facility characteristics to be significantly 

associated with QoL, and others were 

found to be predictors of QoL. 

E2.2 – Quality of Life in Mental 

Health Settings 

PRESENTER: 

John Hirdes (University of Waterloo) 

This presentation will report on 

interRAI’s ongoing work to develop self 

reported quality of life instruments across 

the continuum of care. The interRAI 

Mental Health Quality of Life survey can 

be used to obtain the person’s perspective 

on recovery, personal outlook, social 

relationships, community engagement 

and service quality. Results will be 

presented for current pilot studies in 

Canada and internationally. 

E3 – RAI TRAINING AND 

KNOWLEDGE TRANSFER 

E3.1 – Transforming RAI Training 

PRESENTER: 

Lynn McNeely (Canadian Institute 


Canadian Institute for Health 

Information’s new Home and Continuing 

Care RAI training model promotes 

accessibility and sustainability in an 

environment of fiscal restraint. 

This presentation will explain how this 

program builds capacity and promotes 

critical thinking, which ultimately 

supports quality of care. 

E4 – ADVANCING CLINICAL CARE 

E4.1 – Managing Parkinson’s Disease 

in the Home: An Exploration of RAI 

HC Data from Finland and Ontario 

PRESENTER: 

Andrea D. Foebel (University 

of Waterloo) 

Use of medications for Parkinson’s disease 

(PD) in home care is higher in Finland 

than in Ontario. Behavioural symptoms, 

cognitive impairment, older age and more 

comorbidity were associated with less 

PD medication use. Designing initiatives 

to target these populations can improve 

client outcomes, promote independence 

and delay institutionalization. 

E4.2 – Implementing a Successful 

Restorative Care Program in 

Long-Term Care 

PRESENTERS: 


Annette Zuccaro-Vanin 

(Villa Leonardo Gambin) 

Through an interdisciplinary approach, 

Specialty Care Villa Leonardo Gambin has 

developed a successful restorative model 

which focuses on improving resident ADL 

functions. The interdisciplinary team 

approach uses RAI 2.0 outcome 

scores quarterly to analyze resident’s 

ADL status. This model has been 

successfully implemented throughout 

Specialty Care and several independent 

homes in Ontario. 


E5 – INTEGRATING HOME CARE 

E5.1 – RAI HC Assessment within 

Occupational Therapy and 

Physiotherapy Home Care Practice 

PRESENTERS: 

Cheryl Beach (Vancouver Island Health 

Authority); Ana Maria Gidofalvi 

(Vancouver Island Health Authority); 

Debbie Mills (Vancouver Island Health 

Authority); Elaine Vance 

(Vancouver Island Health Authority); 

Cathy Hazzard (Vancouver Island 

Health Authority) 

The purpose was to trial the use of the 

RAI HC assessment by occupational 

therapists (OT) and physiotherapists(PT) 

in Home and Community Care in 

Vancouver Island Health Authority 

(VIHA). Workflows were examined and 

feedback from the therapist collected. 

The RAI HC assessment shows potential 

for use beyond traditional case 

management practice. 

E5.2 – Integrated Care for Seniors 

Toronto: Using the RAI HC to Target 

and Design Wrap-Around Care 

Models 

PRESENTER: 

Gayle Seddon (Toronto Central 


The Integrated Client Care Model-Seniors 

is a program in Toronto, Ontario that 

supports medically complex seniors in 

the community. This presentation will 

highlight the use of the RAI HC as 

a catalyst for planning, as a framework 

for model development and for 

communicating care plans across 

the continuum. 



VIEWING 

10:00 am– 10:30 am 


NEUROLOGICAL CONDITIONS 

ACROSS THE CONTINUUM 

OF CARE: USING INTERRAI 

INSTRUMENTS TO RESPOND 

TO THE NEEDS OF SPECIAL 

POPULATIONS 

10:30 am – 11:30 am 

This presentation will report on the 

results of a multi-year research project 

funded by the Public Health Agency of 

Canada regarding the needs, caregiver 

issues and access to services of persons 

with neurological conditions across the 

continuum of care. The project uses 

data from eight provinces and territories 

including mental health, home care 

and residential care settings to examine 

the experience of this population in 

different care settings. In addition, the 

presentation deals with the applicability 

of interRAI assessments to unique 

clinical subpopulations in different 

service settings. 

Dr. John Hirdes 

Professor and Ontario Home Care Research 

and Knowledge Exchange Chair 

School of Public Health and Health 

Systems, University of Waterloo 

Senior Canadian Fellow and Board Member, 

interRAI 

INNOVATION AWARDS 

11:30 am – 12:00 pm 

CLOSING REMARKS and 

ADJOURNMENT 

12:00 pm – 12:15 pm 


POSTER PRESENTATIONS 

A Preliminary Examination of 

Gender Differences among Forensic 

Patients Based on the interRAI 

Forensic Supplement 

PRESENTER : 

Krista Mathias (University of Waterloo) 

This presentation will identify 

criminogenic risk factors and clinical 

outcomes within an Ontario forensic 

inpatient population using the interRAI 

Forensic Supplement. This information 

along with clinical data obtained from 

the RAI MH will be examined to 

determine what gender differences 

exist and how this can improve care 

planning for this population. 

Can We Budge the Needle? Using 

RAI Quality Indicator Data in 

Conversations about Quality Care 

PRESENTERS: 

Tilly Schalkwyk (Providence Health 

Care); Andrea Felzmann (Vancouver 

Coastal Health) 

Vancouver Coastal Health recently 

revised their quarterly quality report to 

be more understandable and clinically 

relevant for their 56 care homes. Since 

the revision, two QIs were used to 

evaluate ongoing clinical initiatives. 

We will discuss if providing RAI 

residential care data like these will 

help us budge the needle. 

Comparison of Home Care Quality 

Indicators and the Influence of Risk 

Adjustment between Two Provinces 

PRESENTER : 

Amanda Mofina (Wilfrid 

Laurier University) 

Home care quality indicators (HCQIs) 

generated from RAI HC are expressed 

as rates of negative outcomes. New 

risk adjusters will be developed for the 

cognitive impairment HCQI to control 

for client characteristics that may 

increase the HCQI rates irrespective 

of the quality of care (N≈100,000).’ 

Correlation of Select RAI MH Scales 

and Adverse Events in Inpatient 

Psychiatry Units 

PRESENTERS: 

Sandra Stewart (North Bay Regional 

Health Centre); Laurie Hillier (North 

Bay Regional Health Centre); 

Brenda Pace (North Bay Regional 

Health Centre); Lisa Macduff (North 

Bay Regional Health Centre) 

Average monthly RAI MH Cognitive 

Performance and Aggressive Behaviours 

scales collected from select inpatient 

psychiatric care units will be correlated 

with incidents of patient restraint. 

Results may lead to a new model of 

clinical information dissemination to 

the care unit level with implications 

for quality improvement initiatives 

and practice change. 

Data in Motion 

PRESENTERS: 

Karen Ptacek (Preferred Health 

Care Services); Corinna S.Y. Tam 

(Leisureworld Mississauga) 

We are going to show how the CCRS 

QI report as evidenced for the decision 

which we made towards quality 

improvement initiatives in our home(s). 

We will also include a comparison and 

observation of internal key risk indicators 

and the CCRS eQuarterly data relating to 

the improvement initiatives. 

Dual Sensory Loss and its 

Relationship to Communication 

and Functional Status 

PRESENTER: 

Dawn Guthrie (Wilfrid Laurier 

University); Jeremiah Beggs (University 

of Ontario Institute of Technology) 

Little is known about home care 

clients with both vision and hearing 

impairments, or dual sensory loss (DSL). 

The Deafblind Severity Index is based on 

two items from the RAI HC. This index 

may be useful in targeting clients with 

DSL who are at risk of communication 

difficulties and functional dependence. 

Employing RAI MH Data to Predict 

Length of Stay in an Acute Inpatient 

Psychiatric Unit 

PRESENTERS 

Albert Gouge (Health Sciences North); 

Stacey Roles (Health Sciences North); 

Maureen McLelland (Health Sciences 

North) 

RAI MH symptom scales were examined 

for their utility in predicting extended 

Length of Stay in an Acute Inpatient 

Psychiatric unit. A four factor solution 

was able to correctly classify 72.7% of all 

admissions. This automatically calculated 

assessment could be implemented to aid 

in planning care and bed utilization. 

Examining the Association 

between PTSD and Mood Disorders 

among Youth in Adult Mental 

Health Facilities 

PRESENTER: 



This study examines some of the factors 

that predict DSM-IV mood disorder in 

youth in adult mental health facilities. 

Using logistic regression, we found that 

post-traumatic stress disorder (PTSD), 

temporary residence, risk of self-harm, 

negative symptoms, sleep problems, and 

withdrawal from activities of interest 

predicted mood disorders among our 

study population. 

Gender Differences in the Effect 

of Psychiatric Re-Admission on 

Subsequent Stay Length among 

Child Patients 

PRESENTER: 



The current study examines the effect of 

previous psychiatric admissions on 

children’s subsequent length of stay 

(LOS) in a longitudinal design. Utilizing 

hierarchical linear modeling, it was 

found that the temporal relationship 

between the number of previous 

admissions and the subsequent LOS is 

stronger for boys than for girls. 


Impact of Admission Source on 

HRQOL of Seniors with Dementia 

in Residential Care 

PRESENTER: 

Robert Gill (Fraser Health) 

Admission source appears to play a role 

in the Health Related Quality of Life 

(HRQOL) of seniors with dementia living 

in residential care. Using the MDS-Health 

Status Index (MDS-HSI) to measure 

HRQOL, this study shows the associated 

decline in HRQOL for seniors admitted 

from acute care compared to 

the community. 

Implementation of the RAI HC in 

First Nations Communities: Unique 

Considerations You Could Employ 

PRESENTER: 

Melanie Pooyak-Henry (Health 

Canada, FNIH Alberta Region) 

The pilot implementation of the RAI HC 

in six Alberta First Nations communities 

is laying the foundation for a 

pan-Canadian First Nations approach. 

Although unique and innovative 

strategies have created a First Nations 

model for success, we encourage 

others to discover the widespread value 

and usefulness. 

Improving Safety and Quality of 

Care to Seniors in Care 

PRESENTER: 


This study engaged front line residential 

caregivers to use RAI data to develop and 

action targeted, facility-specific quality 

improvement strategies. Teams were 

supported to inform action plans with 

evidence, enhancing understanding of 

how research can influence practice and 

how teams can collaborate to improve 

quality of care and work life. 

Integrated Cluster Care: An 

Innovative Approach 

PRESENTER: 

Jeffrey Cole (Central Community 


The Central Community Care Access 

Centre (CCAC) and Circle of Care, a 

contracted Service Provider developed 

an innovative, integrated model of service 

delivery where accountability for services 

was shifted from the CCAC to the Service 

Provider. A 26 week pilot measured 

clients’ health status through use of 

the RAI HC. 

MDS-RAI — The Foundation 

to Delivering Integrated Care 

PRESENTER: 

Joanna Martin (Windermere 

Care Centre) 

This poster will encourage those who are 

starting the RAI 2.0 journey and those 

who are stumbling with it. We did not 

want to add RAI 2.0 to our workload, 

rather we decided to adjust RAI 2.0 into 

our workflow in a slow, methodical way 

building success along the way. 

MHAOnt: An Ontological Model 

for Community Mental Health 

Assessment Analytics 

PRESENTERS: 

Lingkai Zhu (University of Waterloo); 

Helen Chen (University of Waterloo) 

The interRAI Community Mental Health 

(CMH) instrument is limited by relying 

on empirical knowledge while 

performing statistical analysis. The MHA 

ontology based on interRAI CMH can 

serve as a central mediator guiding 

mental health data analytics processes, 

possibly bringing innovation to data 

visualization, concept visualization, and 

data analysis processes. 

Physical and Occupational Therapy 

Home Care Visits for Persons with 

Neurological Conditions 

PRESENTER: 

Sophia Hsueh (University of Toronto) 

The pattern of physical and occupational 

service use in Ontario’s home care system 

vary by neurological disorder. Common 

among the neurological conditions was 

that only a modest percentage of clients 

received physical or occupational therapy 

visits despite having identified problem 

areas that could be addressed by 

rehabilitation. 

Solving the RAI Accuracy Challenge 

PRESENTER: 

Laureen Nein (Saskatoon 

Health Region) 

An effective strategy to improve RAI data 

accuracy was developed in Saskatoon 

Health Region to promote use of the data 

by care teams, managers and senior 

leadership. RAI assessors were provided 

with incentives to improve accuracy 

and strategic planners were provided 

with information to improve confidence 

in RAI data. 

Staff Engagement in the RAI HC 

Assessment Process — Then to Now 

PRESENTER: 

Nancy Ackerman (Toronto Central 


This presentation will showcase the 

Toronto Central Community Care Access 

Centre’s staff commitment to improving 

front line staff and subsequent client 

engagement in the RAI HC assessment 

through improved understanding of the 

assessment tool and its outputs and by 

consistent communication of this 

information through the medium of a 

committed group. 

Stepping Stones: The Quality 

Indicator Report Builds the Path 

Linking RAI-MDS Data to 

Improved Care 

PRESENTER: 

Nancy Tunnicliffe (Bruyère 


Properly designed, with appropriate 

stepping stones for all levels of staff, the 

Quality Indicator reporting process can 

be used to set goals and gain valuable 

feedback on the path to quality care. This 

poster illustrates the experience of one 

large Complex Continuing Care facility. 

Traumatic Head Injury and 

Publically Funded Home Care 

Use in Ontario 

PRESENTER: 

Sophia Hsueh (University of Toronto) 

Traumatic head injury clients in Ontario’s 

home care system are older adults, and a 

majority of them are at high risk of 

institutionalization. Despite the need for 

long term support in this population, 

there is little publicly funded 

rehabilitation offered at home. 


Using RAI Data to Predict Risk of 

Seclusion/Restraint in a Psychiatric 

Intensive Care (PIC) Unit 

PRESENTERS: 

Stacey Roles (Health Sciences North); 

Albert Gouge (Health Sciences North); 

Maureen McLelland (Health 

Sciences North) 

Following a retrospective review, factors 

within the RAI MH were examined for 

their ability to predict actual seclusion/ 

restraint events. A six factor solution 

was able to correctly classify 82.6% 

of all admissions. This automatically 

calculated risk assessment could be 

implemented to potentially reduce 

the use of restrictive measures through 

early identification/intervention. 

Using RAI Data to Refine 

a Residential Care Bed 

Prediction Model 

PRESENTERS: 

Mary Henderson Betkus 

(Northern Health); Matthew Amsel 

(Northern Health) 

This presentation uses RAI data (RAI HC, 

RAI 2.0) and simulation modeling 

(Rockwell ARENA) to predict residential 

care bed need in a geographic 

dispersed population. 

Using the RAI 2.0 to Support Positive 

Nursing Restorative Outcomes 

PRESENTERS: 

Cheryl Ho (The O’Neill Centre Long 

Term Care Home); Francine 

Georgopoulos (Fairview Nursing 

Home); Danielle Loreto (Cedarvale 

Terrace Long Term Care Home) 

We demonstrate how the RHM homes 

utilized the RAI 2.0 system into our 

nursing restorative program and how it 

has helped us bring about positive 

outcomes. We also share actual success 

stories of real residents, evidence of 

quality improvement from one of our 

homes, MDS Quality Indicators, and 

resident testimonial. 

Violence, Trauma and Self-Harm: 

An Analysis of Forensic Psychiatric 

Inpatients Using the interRAI MH 

PRESENTERS: 

Krista Mathias (University of 

Waterloo); Eva Neufeld (University 

of Waterloo) 

This research presents preliminary 

findings on the associations between 

violent behavior, trauma and self-harm 

among forensic inpatients in Ontario 

hospitals. Current level of violence, 

traumatic life events and self-harm were 

examined among 2,729 forensic 

inpatients using the RAI MH instrument. 

Understanding this interaction 

may increase patient safety and 

promote recovery. 

Virtual Classroom for RAI Training 

PRESENTER: 

Susan Hartnell (Interior Health) 

Development of the Virtual Classroom 

can support standardized RAI training. 

Centralized training is possible and 

desirable for a large geographical 

organization. It ensures consistency 

of training standards and messaging. 

Supporting the Virtual Classroom 

with multiple technological elements 

provides a complete and robust RAI 

training package for new and 

experienced assessors. 


REGISTRATION 

Registration will begin on Monday, May 7, 2012, at 11:00am 

at the Four Seasons Hotel Vancouver, 791 West Georgia Street, 

Vancouver, British Columbia. 

Space is not guaranteed, unless payment is received prior to the event. 

Registration Fee for Full Conference (May 8 – 10, 2012)* 

Fee: $715.00 + HST $85.80 = $800.80 

*Fees do not include Pre-Conference Workshop, Site Visits or RAI Fest 

Site Visits (May 7, 2012 – Morning) 

Fee: $20.00 + HST $2.40 = $22.40 

Pre-Conference Workshop (May 7, 2012 – Afternoon) 

Fee: $99.00 + HST $11.88 = $110.88 

Registration Fee for Individual Conference Days 

Tuesday May 8: $410.00 + HST $49.20 = $459.20 

Wednesday May 9: $410.00 + HST $49.20 = $459.20 

Thursday May 10 (½ day): $350.00 + HST $42.00 = $392.00 

RAI Fest and Entertainment (May 9, 2012) 

Dinner & Entertainment: $71.00 + HST $8.52 = $79.52 

Cancellation Policy 

Notice of cancellation must be provided in writing 3 days prior 

to the date of the program. A 50% administration fee will apply 

to all refunds. Registrants who fail to attend the program or 

cancel after the deadline date shall be liable for the entire fee. 

Substitutions are welcome. The Ontario Hospital Association 

reserves the right to cancel or reschedule a program. 

Accommodation 

If you require accommodations, please contact the Four Seasons 

Hotel Vancouver at 604-689-9333 or 1-866-223-9333. Please be 

sure to indicate that you are attending the Canadian interRAI 

Conference to secure a special room rate of $205 for single/double 

occupancy. Be sure to make your hotel reservation before 

April 7, 2012, as accommodations for that time period are filling 

up quickly. 

If you require extra assistance or have special requirements, 

please let us know when registering for the conference to ensure we can 

accommodate them. 

Three Easy Ways to Register 

1. Online: www.canadianinterRAI.org 

2. Fax: 416-205-1340 

3. Mail: If paying with a cheque, complete the form and mail 

together with payment to: 

Ontario Hospital Association 

2012 Canadian interRAI Conference Secretariat 

200 Front Street West, Suite 2800, Toronto, Ontario, M5V 3L1 

For additional registration and program information, 

please contact Elizabeth Barrasso at 416-205-1352 (toll free 

at 1-800-598-8002 x1352) or ebarrasso@oha.com 

Canadian interRAI Conference 

MAY 7-10, 2012 

VANCOUVER, BRITISH COLUMBIA 


791 West Georgia Street, Vancouver 

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www.canadianinterRAI.org The Ontario Hospital Association is acting as this year’s Conference Secretariat

Integration: Advancing Quality Care 

Across the Continuum 

www.canadianinterRAI.org

PRELIMINARY PROGRAM - Canadian interRAI Conference

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