Incivility in Nursing
Incivility in Nursing
Incivility in Nursing
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Be able to def<strong>in</strong>e <strong>Incivility</strong><br />
Understand how <strong>Incivility</strong> Impacts Nurs<strong>in</strong>g<br />
Describe Behaviors that are Considered<br />
Uncivil<br />
Discuss what we can do to Reduce this<br />
Problem
“<strong>Incivility</strong> <strong>in</strong> nurs<strong>in</strong>g education is def<strong>in</strong>ed<br />
as rude or disruptive behaviors which<br />
often result <strong>in</strong> physiological or<br />
psychological distress for people<br />
<strong>in</strong>volved and if left unaddressed, may<br />
progress <strong>in</strong>to a threaten<strong>in</strong>g situation”<br />
(Clark, Farnsworth & Landrom, 2008).
Patient Safety<br />
Student and Faculty Safety<br />
Patient Satisfaction<br />
Learn<strong>in</strong>g Environment
Arriv<strong>in</strong>g Late<br />
Rude<br />
Comments<br />
Threaten<strong>in</strong>g<br />
or<br />
Intimidat<strong>in</strong>g<br />
Violence
Manag<strong>in</strong>g Multiple<br />
Roles<br />
Competitive<br />
Environment<br />
Time Commitments<br />
Stress
Disrespect to other Students/Faculty<br />
Attitudes<br />
Inappropriate Emails/Social Network<br />
Question<strong>in</strong>g Faculty Credibility<br />
Us<strong>in</strong>g Cell Phones <strong>in</strong> Class
Mak<strong>in</strong>g others feel <strong>in</strong>adequate<br />
Refusal to help others<br />
Refusal to work with students<br />
Threaten<strong>in</strong>g or <strong>in</strong>timidat<strong>in</strong>g
Be<strong>in</strong>g Unavailable<br />
Subjective Grad<strong>in</strong>g<br />
Condescend<strong>in</strong>g Remarks<br />
Not Allow<strong>in</strong>g Questions
Attrition<br />
Low Self-Esteem<br />
Physical/Emotional Distress<br />
F<strong>in</strong>ancial Implications
Students Faculty and Nurses<br />
Be Prepared Clear Expectations<br />
Be Respectful Respect for Students<br />
Be Open m<strong>in</strong>ded Objective Feedback<br />
Contract Contract
Intimidat<strong>in</strong>g & disruptive behaviors are<br />
unprofessional<br />
It’s everyone’s responsibility to behave <strong>in</strong><br />
a civil manner<br />
Patients, students, nurses, and faculty<br />
benefit from positive environment
American Association of Colleges of Nurses.<br />
(2011). AACN Standards for Healthy Work<br />
Environment. Retrieved from<br />
http://www.aacn.org<br />
Clark, C. M., & Davis-Kenaley, B. L. (2011).<br />
Faculty empowerment of students to foster<br />
civility <strong>in</strong> nurs<strong>in</strong>g education: A merg<strong>in</strong>g of<br />
two conceptual models. Nurs<strong>in</strong>g Outlook,<br />
59(3), 158- 165.
Clark, C.M., Farnsworth, J. & Landrum,<br />
R.E. (2008). Development of description<br />
of the <strong>in</strong>civility <strong>in</strong> nurs<strong>in</strong>g education. The<br />
Journal of Theory Construction and<br />
Test<strong>in</strong>g, 13(1), 7-15.<br />
Jo<strong>in</strong>t Commission. (2008). Behaviors that<br />
underm<strong>in</strong>e a culture of safety. Retrieved<br />
from<br />
http://www.jo<strong>in</strong>tcommission.org/sent<strong>in</strong>el<br />
events
Luparell, S. (2011). Academic education.<br />
<strong>Incivility</strong> <strong>in</strong> nurs<strong>in</strong>g: the connection<br />
between academia and cl<strong>in</strong>ical sett<strong>in</strong>gs.<br />
Critical Care Nurse, 31(2), 92-95. doi:<br />
10.4037/ccn2011171<br />
Robertson, J.E. (2012). Can’t we all just<br />
get along? A primer on student <strong>in</strong>civility<br />
<strong>in</strong> nurs<strong>in</strong>g. Nurs<strong>in</strong>g Education<br />
Perspectives,33(1), 21-26. doi:<br />
10.5480/1536-5026-33.1.21
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