TIBCO Fulfillment Orchestration Suite

TIBCO Fulfillment Orchestration Suite
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TIBCO Fulfi llment
Orchestration Suite
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TIBCO Fulfi llment Orchestration provides a
comprehensive suite of products that accelerates the
concept-to-cash cycle for multi-play Communications
Service Providers (CSPs) by automating the end-toend
process from product defi nition and design to the
effi cient, accurate fulfi llment of associated orders.
It’s no secret that communications service
providers (CSPs) are facing an incredible
challenge as they enter the second
decade of the 21st century. Competition
is fi erce and coming from all directions.
Churn management has often become as
important as customer acquisition. New
network rollouts such as LTE and Fiber
are coming at a fast pace, and CSPs are
looking at new value-added offerings
such as smartphones, mobile broadband,
convergence, and mobile payments. They
are also partnering with virtual operators,
media companies, and internet players
to extract further value from their assets
and are focusing efforts on operational
effi ciency for improved customer
experience.
In this environment, CSPs face the
challenge of defi ning, managing, and
delivering numerous complex products
and their variations to the market in
the most effective way to differentiate
themselves.
• New product offerings must be
designed and rolled out in a few
weeks, including implementation in
the entire fulfi llment chain.
• Fulfi llment orders shall come from a
large variety of channels with different
SLAs, such as self-care portals,
customer sales representatives, or
even network elements detecting
service access.
• Fulfi llment orders must be instantly
executed and provisioned in-network
to maximize customer experience.
TIBCO supports these needs by
providing CSPs with a comprehensive and
integrated solution ready for complete
end-to-end fulfi llment automation.
TIBCO Fulfi llment Orchestration software
enables CSPs to defi ne new product and
service offerings along with associated
fulfi llment rules and processes, while
automating the delivery from order
capture to network service activation.
TIBCO Fulfi llment Orchestration has
been deployed and hardened in more
than 80 CSPs around the world and
integrated into a wide variety of IT
systems as well as into over 300 network
and VAS platforms. It has been deployed
at greenfi eld organizations and top
telecommunications providers – in both
emerging and saturated markets.
The TIBCO Fulfi llment Orchestration suite
of products (see diagram) consists of the
following interrelated applications:
• Catalog: TIBCO® ActiveCatalog
defi nes and manages the lifecycles of
commercial and technical offerings.
• Order management: TIBCO®
ActiveFulfi llment automates the
orchestration of business delivery
processes for commercial offers.
• Provisioning: TIBCO® KPSA automates
the activation of underlying network
services and the allocation of network
resources.

Benefits
Customers
Retail Shop
CRM
Self-Care
Auto
VAS
TIBCO Fulfillment Orchestration Suite
Networks Data & Msg VAS OSS/BSS
3G HSPA+ LTE
FTTx xDSL
WiMAX
Business & Marketing
Order Management
Provisioning
SMSC MMSC
Blackberry PushMail
xGSN PRBT
• Fosters innovation and differentiation by giving marketing
and business owners the freedom to design customer-driven
bundles and products, while making available – in extremely
short timeframes – the latest network and value-added
services for creating first-to-market product offerings
• Eases and accelerates product development by protecting
business users from the functional and technical complexity
that underpins new commercial offerings and enabling them to
reuse existing product and service components to create new
offerings
• Speeds time-to-market by providing an easy, straight-through
process to design, validate, and deploy new commercial
offerings along all components of the pre-integrated suite
• Improves first-time-right ratio by managing the rules that
govern how a complex product must be fulfilled with all
dependencies, regional variations, and provisioning policies
• Optimizes the billable period by increasing fulfillment success
rates and providing sophisticated error handling options to
speed errors correction
• Eliminates revenue leakage caused by network and inventory
discrepancy by reversing all changes made by incomplete
fulfillment orders
• Revolutionizes the customer experience by seamlessly handling
multiple customer service channels for order capture and
in-flight changes while guaranteeing extreme provisioning
performances for instant, auto, and self-provisioning processes
across technologies and advanced services platforms
IT Delivery & Operations
Catalog
IPTV HD
Mobile Money
VPN
Billing
IN/Prepaid
Resource Mgr
& Planner
Partners
Social
Networks
Content
Providers
MVNO
Service
Providers
• Captures new B2B revenue by securely sharing access to
products, services and inventory assets for use by 3rd parties
(e.g., MVNO or OTT players)
• Cuts IT and operating costs by:
o Providing vendor independence on IT, VAS, and
network side
o Enabling configuration and customization ownership
and therefore outsourcing to internal or SI
development and operations team
o Using the pre-integrated fulfillment suite – or by
selecting one or more products of the suite to
optimize reuse of legacy assets whenever required
o Being deployable on premise, in the cloud, or in
fabric-based infrastructure
• Endorses industry standards and benefits from leading TIBCO
infrastructure products, such as TeleManagement Forum
eTOM, SID, SOA, BPM, MDM, and CEP
• Offers extended capabilities via:
o TIBCO ActiveMatrix® BPM for work order
management
o TIBCO Spotfire® for advanced business and technical
analytics
o tibbr® for ad-hoc process handling and social
business collaboration for internal or customer
interactivity
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ATTRIBUTES AND CAPABILITIES
Modelling-Editing of Product Offerings
Comprehensive Fulfi llment Suite
TIBCO Fulfi llment Orchestration is a comprehensive and modular
suite of pre-integrated TMF eTOM compliant products, including
TIBCO® ActiveCatalog for product and services master catalog,
TIBCO® ActiveFulfi llment for order management, and TIBCO®
KPSA for provisioning and service activation. The applications are
bundled to maximize the automation and fl ow-through processing
of complex and converged product offering delivery, however
they can also be purchased separately.
Convergent Fulfi llment Suite
TIBCO Fulfi llment Orchestration provides a unique convergent
solution set that handles and combines the fulfi llment of any
customer types (including residential, corporate, post-paid, and
pre-paid), network access technologies (including wire-less/
LTE, wire-line broadband, PSTN, and NGN/IMS), and services
(including high-speed internet, voice, TV, content, and new M2M
and mobile payments services) – all with support for long-running
orders with manual interactions and short-lived automated orders.
Product and Service Catalog
TIBCO ActiveCatalog empowers CSPs by giving them complete
control on product offering design, validation rules, and fulfi llment
policies from resource-facing services up to product bundles.
Aligned to TMF SID, catalog concepts are managed through
a commercial and a technical view. IT and OSS departments
build up customer services from network resources and service
platform capabilities which are used by marketing and business
departments to design commercial products and bundles.
• SID-based product and service modeling with a re-usable
building block approach
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• Complex bundling and composition capabilities enabled
through relationships, hierarchies, attributes, conditions, and
rules
• Product and service mappings to fulfi llment processes for
dynamic fulfi llment, provisioning, and activation
• Collaborative product lifecycle management using inbuilt data
authoring workfl ows from product design to rollout
• Product lifecycle process for offering, products, prices, and
services
• Built on TIBCO’s multi-domain master data management
(MDM) technology for rich and fully featured data management
capabilities
Monitoring and viewing each orders end-to-end fulfi llment process in
Gantt Chart diagram

ATTRIBUTES AND CAPABILITIES
Analyze process execution duration per product and service
Order Management
TIBCO ActiveFulfillment accurately and efficiently automates the
end-to-end lifecycle of customer orders for products received
from order entry systems, such as a CRM application. It includes
order establishment, capture, validation, decomposition,
optimization, and orchestration. TIBCO ActiveFulfillment interacts
with TIBCO ActiveCatalog to decompose product orders into
logic of service orders which can be transparently provisioned by
TIBCO® KPSA.
• Supports order establishment step-through offer configuration
and validation capability
• Semantic and catalog-based validation of orders
• Dynamic decomposition of customer orders into plans of
execution
• Fulfillment plan orchestration handling and jeopardy
management
High-Performance Provisioning
TIBCO KPSA automates the end-to-end lifecycle of service orders
received from TIBCO ActiveFulfillment order management or
other customer applications. It includes order validation, order
decomposition, orchestration, and network activation. TIBCO
KPSA interacts with TIBCO ActiveCatalog to decompose service
orders into a logic of resource orders which are executed by
network elements and service platforms.
• High-performance multi-threaded architecture supports
massive parallel execution and low latency
• Semantic and catalog-based validation of orders
• Pre-defined domain capabilities including order sequencing,
scheduling, prioritization, and duplicate detection
• Dynamic decomposition of service orders into plans of
execution
• Provisioning plans orchestration which handles complete
rollback
• Activation process execution resilient to network failure
• Configurable, easy-to-upgrade network and OSS connectivity
with a large library of domain protocols
• Extended support of complex zero-touch provisioning flows
o Handles activation/de-activation and resume/suspend/
update
o Enables barring/unbarring, audits/hot-line, and service
parameterization/self-care
o Performs network discovery, network configuration, and
network driven auto-provisioning
o Supports number portability and prepaid management
End-To-End Order Fulfillment Operations
• End-to-end visibility and tracking of customer order’s progress
down to service orders.
• Customer order in-flight change and service order cancel,
suspend/resume, and repair.
Track Service and Resource Order’s at every step of execution
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About TIBCO
TIBCO Software Inc. (NASDAQ: TIBX) is a provider of infrastructure software for companies to use on-premise or as part of cloud computing environments. Whether it’s
optimizing claims, processing trades, cross-selling products based on real-time customer behavior, or averting a crisis before it happens, TIBCO provides companies
the two-second advantageTM – the ability to capture the right information at the right time and act on it preemptively for a competitive advantage. More than 4,000
customers worldwide rely on TIBCO to manage information, decisions, processes and applications in real time. Learn more at www.tibco.co
Global Headquarters
3303 Hillview Avenue
Palo Alto, CA 94304
Tel: +1 650-846-1000
+1 800-420-8450
Fax: +1 650-846-1005
www.tibco.com
© 2011 TIBCO Software Inc. All rights reserved. TIBCO, the TIBCO logo, The Power of Now, TIBCO Software, TIBCO Fulfillment Orchestration, TIBCO ActiveCatalog, TIBCO ActiveFulfillment,
TIBCO ActiveMatrix BPM, TIBCO Spotfire, tibbr, and TIBCO KPSA are trademarks or registered trademarks of TIBCO Software Inc. in the United States and/or other countries. All other product
and company names and marks mentioned in this document are the property of their respective owners and are mentioned for identification purposes only.