Download Annual Report - Interchange

Creating Opportunities
for people with a disability
and their families
Interchange Victoria
Annual General Meeting - Thursday 15th November 2012

Contents
Presidents Message 01 - 02
CEO’s Message 03
Our Organisation 04 - 05
Jean Simpson Award Winner 06
Promoting Interchange 07 - 08
Interchange State-wide Forums 09
Interchange Activities @ School 10
Treasurers Report 11
Financial Reports 12
Auditors Report 13
We would like to Thank 14
Interchange Victoria Board
Merrilyn Newnham - President
Peter Marshall - Vice President
Debbie Knight - Treasurer
Christian Anderson
Ashleigh Wilkie
Sandra Martin
Geri Baker
Ben Otter
Interchange Victoria Staff
Jetha Devapura - CEO
Ekram Awadallah - Volunteer & Finance Officer
Shini Kelly - Marketing & Communications Coordinator
Meet Liam Shay & Tim Thompson
Liam Shay, a 17 year old volunteer with
Interchange Wodonga, is always willing to help out
and go the extra mile. Liam won the Wodonga Youth
Ambassador Award in 2012 for his work at
Interchange. This is the highest award at the
Wodonga Red Carpet Youth Awards.
On a recent camp Liam supported Tim, a 17 year
old with Autism, who has been a participant with
Interchange for many years. While on camp Liam
and Tim participated in horse riding, flying fox, high
ropes, archery and a talent show where they
performed a comedy skit.
This picture shows Tim (left) and Liam (right) after
completing a survivor mud challenge course at the
camp.

President’s Message
2011-2012 has been a year of change for Interchange Victoria, as indeed it has been for many of our Member
Agencies.The significance and the implications of the NDIS, with its potential to advance the rights and equality of
people in the Disability sector cannot be ignored. It is heartening that the community is so forceful in its support, and also
that the Australian Government so committed to its success.
Changing Attitudes!
Bluearth Foundation has remained our major partner to introduce the Interchange Activities program into Primary
Schools in 2012. Bluearth submitted an excellent evaluation response, identifying a significant and positive shift in
children’s awareness of the experience of disability once they had participated in the Activities.
In 2013 our volunteer lead generation program for Host and Recreation volunteers will see this inspiring program
presented to Secondary Schools and Universities. This should offer an excellent channel to potential volunteer
candidates.
The Interchange Victoria advertising campaign early this year in local print publications, which supported our Members
in their quest to attract more Volunteer awareness and response, was very well received.
Communication Is Key!
The Interchange Intranet is now available and we encourage all Members to log in ASAP! The Intranet can only be an
effective interactive communication tool if used frequently.
Supporting even stronger communication between our Members and Interchange Victoria is the appointment of Geri
Baker as Interchange Victoria Board of Management Member Liaison Officer - already much valuable exchange of
information has resulted from this appointment.
A number of interstate disability service provider organisations have requested membership of Interchange Victoria.
While Interchange Victoria membership is not within our constitution for interstate applicants, a formal Interchange
Licensee Agreement has been established. Centacare in Queensland has joined in this capacity as has Interchange in
South Australia and Langford in Tasmania. While not eligible to benefit from the marketing and promotional campaigns
available to Victorian Members, the support and assistance received from their Interchange Victoria Agency colleagues
provides much value.
Three Interchange Forums have been well attended and the feedback from each shows the content and networking is
greatly appreciated and valued by all the participants. Our sincere thanks to all those who did such a sterling job
presenting at the Host Staff, Recreational Staff and Manager’s Forums, the participants, and without doubt the
Interchange Victoria team which works so hard to organise these events.
Getting The Fundamentals Right!
Throughout 2012 the Interchange Victoria CEO, Interchange Victoria team and Board of Management has had a strong
focus once more on the areas of compliance, governance, and Interchange Victoria accountability. There is a high
degree of satisfaction with the progress that has been made and we greatly appreciate the support of our Members
during this process.
It has been with disappointment that we have seen the closure of Community Connections, but encouraging that Ozchild
will carry on the good work of the Interchange programs in the South Western region of Warrnambool, Hamilton and
Portland. We have accepted reluctantly, the resignation of Family Care and Gippsland East. In the current climate of
diminishing funding, we are mindful that a number of stand-alone Interchange agencies may merge with other
organisations to keep their programs operational.
This highlights the importance of a powerful and strategic promotional program to keep the Interchange brand shining
brightly in the community. Long live Interchange!
01

President’s Message cont..
Behind The Scenes!
Jetha Devapura, Shini Kelly and Ekram Awadallah have been kept busy with a heavy schedule. The Interchange
Activities Program, Member Forums, Member Planning Day are just some of the activities undertaken by this tight knit
team. There is a great deal to be done by a small team and we thank Jetha, Shini and Ekram for their ongoing
contribution to supporting and enhancing our Members endeavours to continue delivering the vitally important high
quality respite and related services to families of people with disability.
We thank too, Chris Alp, Director of Fordham Group, and Perpetual Trustees, of which Fordham is part. We are
extremely grateful for the ongoing and valued support we have received; a magnificent monthly meeting space, and
Chris’ own professional support and advice to the Board on occasions.
Thanks to our Patron Simon McKeon. We also acknowledge and thank Bluearth Foundation and Big Picture Group for
their ongoing support. Having made the decision earlier in the year to move our service agreement from HACC North
West Region to HACC Central Office, our sincere thanks to HACC for its continued funding in 2012.
The Interchange Victoria Board of Management has grown in 2012. In March we farewelled Mike O’Shea, and then
shortly afterwards our Secretary Kate Toner moved on, due to a career change. In their places we were delighted to
welcome Ashleigh Wilkie, Pinarc Disability Support Services, Sandra Martin, OzChild, and more recently Ben Otter,
Driver Group. Each of these new members brings a wealth of expertise to the Board. Peter Marshall and Merilyn
Newnham exchanged positions early in the year, due to increasing work demands on Peter Marshall’s time.
Finally I thank all the Board members for their extraordinary commitment of time and energy through this year of change
and challenge. Much has been achieved. Thank you too, to our Members. On behalf of the Interchange Victoria Board I
offer our pledge to uphold that empowering Interchange Victoria Mission; to support and enhance all of Interchange
Victoria’s members to deliver effective, high quality respite and related services to families of people with disability.
Merilyn Newnham
President I Interchange Victoria
02

CEO’s Message
n behalf of Interchange Victoria and our members, I would like to convey my thanks and congratulations to our
oJean Simpson Award winner the Parsons family. Their dedication and commitment in volunteering to create
opportunities for Clair and the Wignell family and staff at Interchange Northern is admirable.
I am pleased to report that Interchange Victoria has achieved much with our modest budget. Once again we have
worked with our funders, partners and supporters, who play a vital role in enabling us to deliver the services to our
members and the community. The following are some of the highlights of the last financial year.
Volunteer & Family Enquiries: The Interchange Victoria TV Commercial which is played as a community
announcement (free TV), was also played as a paid advertisement in the months of April - June 2012. We were able to
negotiate with the networks and purchased slots which would promote our member programs at appropriate times. We
were also able to offer members an opportunity to place advertisements in their local papers and covered costs up to
$700/member program. This was to ensure there is good local coverage and awareness and also an opportunity for our
member programs to place an editorial as part of the media spend. The outcomes from the investment in advertising and
promotions were extremely encouraging. I’m pleased to report a 60% increase in enquiries from the previous financial
year.
State-Wide Forums: As part of the services provided to our member agencies, Interchange Victoria hosted three
State-wide forums for the Host and Recreation staff as well as Managers. It was an opportunity for members to learn,
share and network. We were pleased to see good attendances and very positive feedback.
Marketing & Communications: There was considerable amount of consultation with member programs to
choose the best initiatives to promote their program. Members choose 5 initiatives from 11 and Interchange Victoria
focused to deliver them. A Poster, Brochure and a Print Advertisement was developed which enabled member programs
to add their own content and contact details. A new website was also developed which provided each member a page to
promote their program. It also enabled all enquiries to automatically go directly to the member program selected by the
potential volunteer or client.
Ability to meet and communicate regularly has been a challenge for member organsiations who are situated across the
state. To promote greater connectedness amongst the membership, Interchange Victoria developed and launched a
new Intranet in July 2012. We encourage all members to take advantage of the Intranet to keep in touch and share to
ensure greater efficiency and effectiveness.
Interchange Activities Program: Interchange Activities is an initiative to educate, engage and empower.
Educate students and the school community about disability, engage them in volunteering with Interchange and
empower communities to be more inclusive. The pre and post assessment results show encouraging signs of change in
attitudes towards disability and the focus in the next year would be to look at ways to engage the school community and
tertiary institutes to volunteer with Interchange. With limited resources for member programs to get involved,
Interchange Victoria will look into a resource to coordinate this important and promising initiative.
Thank You: In light of our service agreement moving from HACC North West Region to HACC Central Office, I would
like to thank HACC North West for the funding and support in the past, and I look forward to working with HACC Central
Office going forward. I like to thank Allbeau Pty Ltd and Dame Beryl Beaurepaire, as well as the Birchall Family
Foundation Trust for their kind donations. We thank our members, our patron, ambassador, partners, donors and
supporters for providing us with the support and resources to continue our work. The Interchange Victoria Board
members have dedicate their time and effort on a voluntary basis and I take this opportunity to thank the President
Merilyn Newnham and all Board members for their support, effort and commitment. I look forward to working with the
Board and the members on the Strategic Plan which would point our direction for the next three to five years. I’m
confident this direction will ensure the sustainability and growth of Interchange Victoria into the future.
I like to especially thank Bluearth Foundation for working with us on the Interchange Activities program and look forward
to working with them in 2013. Many thanks also to St Marks, Fawkner and St Martin de Porres, Laverton for their
enthusiasm and support with the Activities in their schools. A big thank you also goes to Big Picture Group for their long
standing partnership and commitment to support Interchange Victoria.
I like to thank my staff for their dedication and for being part of the vision to serve our community and members to the best
of our ability. We look forward to another year where we can learn from the past and take advantage of the future.
Jetha Devapura
Chief Executive Officer I Interchange Victoria
03

Our Organisation
Our vision
To be part of a community that shares the responsibility for the wellbeing of all, celebrates and promotes
difference and strives for inclusiveness. We want a community where all are treated with dignity and respect
and have the opportunity to access and participate in activities of their own choice.
Our Mission
Interchange supports and enhances all its members to deliver effective, high quality respite and related
services to families of people with a disability.
Our Purpose
To assist Interchange members when requested to maximise the potential of Interchange programs, through:
- The provision of information and resource material to members.
- Coordination of promotional/publicity material.
- The promotion of the core values and principles of Interchange and its reference to supporting families and
persons with a disability.
- The provision and coordination of training and development opportunities.
- Facilitating the exchange of information between members.
- Undertaking fund-raising initiatives and activities.
Our Values
Integrity
We are open, honest and accountable in all our practices
Social Justice
We contribute to and work with the broader community to bring about positive changes for individuals and
society. We recognize that a fair community means that all people have the right to opportunity and justice and
can participate fully in their communities.
Quality
We create the environment for the Board, Staff, Volunteers and Partners to excel in the provision of services
with standards and systems that support and build on strengths of Interchange
Positive work environment
We value and promote a positive and safe work environment that supports diversity and values individual
abilities and contribution.
Sustainability
We will aim to maximize our enterprise opportunities and undertake responsible financial management.
04

Our Organisation
About Interchange
Interchange Victoria is a not-for-profit, community based organisation that provides various
services to its member agencies.
The agencies in turn provide support through a wide range of programs to families who have a
child or young person with a disability. The children and young people have a range of physical,
intellectual or sensory disabilities.
These programs provide parents with the opportunity to have a break from their role as carers
and give children the chance to have fun and make new friends away from home.
Victoria's first Interchange agency started in 1980 by parents of children with disabilities and
supporters. There are now six stand alone Interchange agencies and seven auspice Interchange
programs throughout Victoria and three Interchange Licensee programs interstate.
Interchange Victoria was created in response to the Interchange agencies requiring a central body
to provide vital services. Interchange Victoria provides the following services:
Marketing and Promotions
Training & Development
Support and Resourcing
Leadership
The main goal of Interchange Victoria is to
support its members in the delivery of respite
care services by promoting their program
and the need for volunteers .
Interchange Victoria is accountable to a Board of
Management and receives recurring funding from the
Ministry of Health - Home and Community Care program.
Interchange Victoria also relies on government and
philanthropic grants, partners, sponsors, donors and
supporters to deliver services to it’s member programs.
Interchange Victoria
Members & Licensees
Marketing & Events
Coordinator
Interchange Victoria
Board
CEO
Volunteer & Finance
Officer
Interchange Families & Volunteers
Interchange Victoria
Members & Licensees
Partners, Sponsors
and Supporters
Interchange
Victoria
Volunteers
When required
05

Jean Simpson Award Winners 2012
This award was established in 2004 to celebrate the life and achievements of the late Jean Simpson who was a long
time campaigner for the provision of flexible respite for families caring for a child with a disability. Jean Simpson's
influence and vision has left an on-going legacy at Interchange. This legacy is maintained by the wonderful
contribution of staff and volunteers to the Interchange program. Each year we call upon member agencies to
nominate a staff and volunteer in their respective categories to be in the running for this award. A panel of five
judges carefully deliberates over the candidates and chooses the one that best demonstrates a strong
commitment to Interchange and a continual effort to strive towards excellence. We are pleased to announce the
following winner for 2012:
Volunteer of the year - The Parsons Family
This match has been a very special one, not only in the length of
match, but also the closeness and commitment of the two families.
The hosts have provided exceptional commitment and support that
has brought great joy, companionship, trust, and experiences for
Claire and respite for Judy and Brian by providing Friday to Sunday
respite on a monthly basis.
The depth of this match was demonstrated in 1995 when the
Parsons family relocated interstate. After moving to Canberra, ICN
records show an average of 200 hours of respite continued to be
provided yearly for the next 5 years. This was not just respite for
the Wignell family but a great experience for Claire, including
travelling from Melbourne to Canberra to visit for the weekend with
mum and dad seeing her off in Melbourne and Debra and Mark
collecting her at Canberra airport.
The Parsons family – Debra, Mark, Laura (22) Georgia (19)
and Hugh (16), have been members of the Interchange
Northern (ICN) program for 21 years and matched with the
Wignell family - Judy, Brian, Marcus and Claire.
Claire is 39 years old and has a profound intellectual
disability. Debra and Mark and their children have assisted
Claire in becoming the independent person she is today.
They have provided her with a high degree of care and
support along with a consistent approach to management
during their hosting times. Claire will always require support
to allow her to maintain her personal independence, as she
is nonverbal and has a lack of safety awareness. The
Parsons family continue to show their commitment to Claire
and her family.
Two years ago, when Claire’s brother Marcus was to be married in New York, Debra Parsons took leave without pay to
travel with the family to provide support to Judy and Brian as they, and Claire, participated in their son’s wedding.
Debra’s professional background is that of occupational therapy. In the early 90’s Debra participated in, then led, the first
ICN youth group activity - she was involved in the planning and organisation of the group. Debra fulfilled every aspect of
her voluntary role to the highest of standards. The 20 year anniversary of this dedicated and long distance match was
recognised in September 2011 at the Interchange Northern Annual Dinner Dance. We would like to congratulate the
Parsons for their commitment and dedication.
A special mention to all of the nominees who clearly embodied the spirit, strength and
commitment of the late Jean Simpson. Many thanks for your ongoing contribution to
Interchange. Interchange Victoria would also like to thank those who were involved in the
judging panel for lending their time, expertise and good guidance.
06

Promoting Interchange
Interchange Victoria consulted with its members to find out how best we can promote their
program. During the consultation process several initiatives were discussed and five key
initiatives were chosen.
Brochures & Posters
An exciting campaign was launched to engage volunteers for
our programs as well as maintain a consistent brand for
Interchange. The material developed included a new
brochure and poster which focus on empowering the
Volunteer. The statement “You Can Volunteer” was used as
the key message to engage the reader and encourage them
to volunteer with Interchange. The content and layout is
simple, attractive and brief to capture the attention of the
potential volunteer and encourage them to contact the
Interchange to gain more information. All promotional
material was designed to enable each of our members to
include local information and contact details for greater
effectiveness in localised marketing campaigns.
Website
The website was revamped with a new look and more straight forward and accessible format. Each
member program was given a page to promote their local program with links directly to their website.
Enquiries were also automated where all enquiries whether volunteer or family was directed to the
respective program with copies to Interchange Victoria. This was made possible by the enquirer
choosing the Interchange program of choice or closest to their locality. In the 2011 - 2012 financial
year there were 17,326 pages views compared to 9,023 in the 2010 - 2011 financial year. The
comments from the member programs were very positive and we are thankful to our partner Big
Picture Group for upgrading the website pro-bono.
INTERCHANGE LOGO GUIDE Developed by
Interchang e Victoria
for its member organisations Apri l 2012 Logo Guide
A logo guideline document was developed to establish
consistency in the Interchange brand and identity. The
guidelines have enabled consistency in branding
across the membership and licensees. This document
outlines how the Interchange brand can be used and
will reflect in Interchange communication material
throughout the network.
07

Promoting Interchange
Media Advertising
A statewide media campaign was launched in the months of April to June 2012 to promote
volunteering with Interchange. Paid TV commercials were aired on WIN TV, Channel 31 and GO!
amounting approximately one thousand 30 second spots. The above TV channels were chosen to
cover both rural and metro member programs. Newspaper advertisements were also developed for
each member program, which appeared in local newspapers that covered the regions of each
member program. We are grateful to the one off grant given by the Department of Human Services in
the previous financial year, which enabled us to cover the cost of this media advertising to promote
and support our member programs.
The following graph shows the impact of the media advertising in months of April - May.
Intranet
A key requirement of all Interchange members was the need to be able to communicate and share
information through a dedicated intranet. After consulting with all Managers of Interchange Programs
and gathering feedback on requirements, an easy to use and functional intranet was launched in July
2012. The intranet is an accessible forum for having statewide discussions, sharing ideas, problem
solving, sharing concerns, garnering support and to simply network online. Member agencies are
currently using the intranet to raise questions, share notices and source information.
We would like to thank Collier Charitable Trust for a grant of $30,000 given previously, which enabled
Interchange Victoria to develop and implement the intranet. Our partner Big Picture Group doing part
of this project pro-bono enabled us to spend more resources in gathering information from our
members on the functionality of the intranet and also to register and provide training for members on
the use of the intranet. Benefit of the intranet for the members are:
Share
information and resources within the membership.
Reduce
duplication and access to resources.
Keeping
members connected.
Communicate
with members from all regions with ease.
Share
updates, accomplishments, new appointments, events and activities
Building
the membership identity and synergies.
08

Interchange State-Wide Forums
Interchange Victoria hosted three State-wide Forums which included the Host Forum, Recreation Forum and
the Manager Forum. The Forums were an opportunity for CEO’s, managers, staff and volunteers to meet and
discuss some of the key issues they face, share best practice and develop actions to address them in the work
place. The Forums are for the members by the members. The members suggest various topics and areas of
interest and Interchange Victoria organises the Forums. Members are encouraged to facilitate the topics and
when relevant, outside experts are invited to share their knowledge and current practice.
THE MANAGERS FORUM
THE HOST FORUM
THE RECREATIONAL PROGRAM FORUM
The Recreational Forum for the Recreational program coordinators
and staff was held on 27th July 2011 at Interchange Victoria’s office in
Braybrook. There were a total of 22 attendees from 12 member
programs including Interchange South Australia who participated in
the forum. The topics were chosen based on suggestions by the
Recreational staff and each topic was facilitate by a representative
from a member program.
The topics covered were on Sharing ideas of activities, camps venues that have been tried and tested,
How is Active Service Model implemented in the respective programs, Insurance and risk management
issues for clients, volunteers and staff and Managing and retaining casual staff and volunteers. It was a
great opportunity for the attendees to network and share ideas. As a result of the forum a document was
created including a list of camp sites and ways to appreciate volunteers. The document was circulated to all
recreational program coordinators.
The Managers Forum was held on 2nd November 2011 at the Hume Global Learning
Centre. There were 20 attendees from 9 member programs including Langford in Tasmania
who participated in the forum. The forum topic was “Transitions to a NDIS”. Simon McKeon,
Interchange Victoria patron and Australian of the year 2011 was the guest speaker at the
AGM prior to the forum and also stayed back for some of the forum. We also had John Della
Bosca, National Campaign Director and James O’Brien, Victorian/Tasmanian State
Coordinator for the NDIS join in the discussion. The NDIS Transistion Plan topic was run
by Belinda Wallin from the NDS and we also had Diana Borgmeyer from VMIA discussing
Risk and Opportunity. Tim Flowers from Saward Dawson ran a session after lunch on
Demystify the Marketisation Transistion Process and Prepare for Change.
The overall aim of the Forum was to focus on challenges and opportunities for Interchange
programs in the current climate of individualised funding. Attendees appreciated the
opportunity to network, also found the contents of the forum valuable and informative.
Managers and Host Program coordinators and staff participated in an engaging one day Forum held on the
3rd of May 2012 at the Melbourne Art Centre. There were a total of 17 participants from 10 member
organisations who gathered together to network, share ideas and participate in the discussions. The topics
covered were Sharing and improving the Client Profile Form, Guidelines and Legalities on Managing
Host Volunteers and Recruiting and Retaining Volunteers.
The attendees enjoyed the venue and look forward to more networking and sharing at future
forums. The forum encouraged discussion and information sharing while inspiring attendees
with new and innovative ideas.
09

Interchange Activities @ School
“ Our formal education cannot be confined to
facts and figures - it must extend to values.
And, impor tantly, that we value the
contribution that each of us can make, if
allowed to live out our full potential.
Simon McKeon
Interchange Victoria Patron
Australian Of The Year 2011
Interchange Activities is an initiative by Interchange Victoria aimed at promoting disability awareness and volunteering. It
adopts an experiential learning approach to create greater awareness, understanding and acceptance of disability in
schools; and at the same time promote volunteering opportunities with Interchange. It’s also about celebrating diversity
and creating more inclusive and accessible communities for people with a disability.
Through this initiative Interchange Victoria supports its member organisations by encouraging volunteering in the
community. Interchange Victoria partners with Bluearth Foundation across their school network where over 150 schools
have participated in the Activities nationally in 2012. We have also distributed over 1000 Activity booklets through the
Disability Coordinators from the Department of Education and Early Childhood Development and the Catholic Education
Office, Melbourne. We have also conducted a pilot study at St Marks Primary School Fawkner and St Martin dePorres
Primary School Laverton to gather more information and feedback from students and staff. The Pre and Post Assessment
results so far have shown a significant increase in disability awareness after participating in the Activities.
Interchange Activities Campaign 2013:
Interchange Victoria was successful in obtaining a grant for $45,000 to run the
Interchange Activities in 2013. The grant which will be formally acknowledged
in the 2012 - 2013 financial year, was funded by Winifred & John Webster
Charitable Trust and Samuel Nissen Charitable Foundation Family Charitable
Trust, managed by Perpetual.
The Interchange Activities 2013 camaign and booklet will be launched on 3rd
December at Federation Square Melbourne on International Day for People
with a Disability. A number of students and staff from St Marks, Fawkner and
St Marin de Porres, Laverton will present on their experiences and benefits of
the program. We look forward to working with Bluearth, Department of
Education and Early Childhood Development, Catholic Education Office,
Melbourne, Independent Schools Victoria, schools, tertiary institutions and
members to increase the number of schools taking part in the Activities. We
also hope to work more closely with the principals, teachers and the parents to
encourage volunteering with Interchange. To view a video of the Activities and
feedback from students and staff visit www.interchange.org.au/activities-video.
L to R: Will Ward-Ambler - Bluearth Coach, Josh Voger - year 6
student, Chris Walsh - Principal, Harry Johnson - Teacher and
Student Wellbeing Coordinator, Margaret Nicolas - year 6
student and Jetha Devapura - CEO Interchange Victoria
As part of the Assessment, five questions were asked before and after the Activities. From a sample of approximately 500
primary school students, the following are results from three of the questions that show a significant shift in attitudes.
100%
80%
60%
40%
20%
0%
I can talk/communicate with a person
with a disability
Agree
100%
Agree 50% Not Sure Disagree
50%
Disagree
100%
Pre Evaluation
Post Evaluation
100%
80%
60%
40%
20%
0%
A person with a disability can work,
study and play sport
Agree
100%
Agree 50%Not Sure Disagree Disagree
50% 100%
Pre Evaluation
Post Evaluation
120%
100%
80%
60%
40%
20%
0%
Agree Agree 50% Not Sure Disagree Disagree
100%
50% 100%
At St Martin de Porres, Laverton
I can support a person with a disability
to do things
Pre Evaluation
Post Evaluation
10

Treasurer’s Report
Report 1: Detailed Income Statement
The 2011/12 financial year once again proved to be one of growth, along with a very strong financial
position. Interchange Victoria has increased its surplus since the previous year. Financially
Interchange Victoria has had a profitable year.
In summary
Total Income $ 289,643.97
Total Expenses $ 256,538.52
Net Income $ 33,105.45
For further information please refer to Report 1: Detailed Income Statement
The 2011/2012 financial position for Interchange Victoria has continued to grow strong. Total income
was increased this year due to a “one of grant” from Department Human Services being realised.
Report 2: Detailed Balance Sheet
Our strong financial position sees Interchange Victoria with a healthy Asset/Liability position
The financial value of the organisation at the 30/6/2012
Total Assets $ 225,451.83
Less Current Liabilities $ 27,686.07
Financial Value at 30/6/2012 $ 197,765.76
For further information please refer to Report 2: Detailed Balance Sheet
Interchange Victoria consolidated its investments from various banking institutes to be solely with
Westpac Banking during the year.
Debbie Knight
Treasurer
11

Report 1: Detailed Income Statement
as at 30 June 2012
For financials including Cash Flow Statement and Notes please
visit the Interchange website: www.interchange.org.au
Financial Reports
Report 2: Detailed Balance Sheet
as at 30 June 2012
12

Auditor’s Report
25 September 2012
Interchange Victoria Respite Care Association Inc.
Suite 6 Ashley House
75 Ashley St, Braybrook, VIC 3019
Independent Auditor’s Report to the members of
Interchange Victoria Respite Care Association Inc.
Michael Kiernan
& Associates
Accountant FCPA
PO Box 60
Newport Vic 3015
Tel: 9314 6011
Fax: 9314 4774
370 Blackshaws Road
Altona North
ABN 82 957 136 008
On the basis of information provided by the directors Interchange Victoria Respite Care Association Inc., I have audited
the special purpose Income Statement and Balance Sheet for the period ended 30 June 2012.
The specific purpose for which the special purpose financial report has been prepared is set out in the notes to the
accounts. The extent to which Accounting Standards have or have not been adopted in the audit of the special purpose
financial report is set out in the notes to the accounts.
Scope
The directors are solely responsible for the information contained in the special purpose financial report and have
determined that the accounting policies used are consistent with the financial reporting requirements Interchange Victoria
Respite Care Association Inc.’s constitution and are appropriate to meet the needs of the directors and members of the
organisation.
I have conducted an independent audit of the financial reports in order to express an opinion on it to the members of the
organisation. My audit has been conducted in accordance with professional reporting requirements (APS9) to provide
reasonable assurance whether the financial reports are free of material misstatement. My procedures included
examination, on a test basis, of evidence supporting the amounts and other disclosures in the financial reports, and the
evaluation of accounting policies and significant accounting estimates. These procedures have been undertaken to form
an opinion whether, in all material respects, the financial reports are presented fairly in accordance with professional
reporting requirements and statutory requirements so as to present a view which is consistent with my understanding of
the organisation's financial position, the results of its operations and its cash flows.
The audit opinion expressed in this report has been formed on the above basis.
Audit Opinion
In my opinion, the financial statements Interchange Victoria Respite Care Association Inc. do give a true and fair view of
the organisation's financial position as at 30 June 2012 and of its performance for the year ended on that date.
To the extent permitted by law, I do not accept liability for any loss or damage which any person, other than the
organisation, may suffer arising from any negligence on my part. No person other than the directors and members
Interchange Victoria Respite Care Association Inc. should rely on the special purpose financial report. It is not prepared
on the basis of providing investment or bank finance information. The special purpose financial report was prepared
exclusively for the benefit of the directors and members of Interchange Victoria Respite Care Association Inc.
and the purpose identified above. We do not accept responsibility to any other person for the contents of the special
purpose financial report.
MICHAEL KIERNAN
13

We would like to thank
Corporate Partner
Funding Agency
www.interchange.org.au
Interchange Activities
Program Partner
14

“
Focus on the Ability, not the Disability
Bryce Alman
Interchange Ambassador
Australian Wheelchair Rugby Player
www.interchange.org.au

Interchange Victoria
Suite 6, 75 Ashley St
Braybrook, VIC 3043
Phone: (03) 9396 1118 / 1300 300 436
Fax: (03) 9396 1613
Email: enquiries@interchange.org.au
Interchange Northern
Reservoir
(03) 9462 1011
Interchange North West
(Merri Community Health)
Pascoe Vale
(03) 8319 7400
Interchange South West
(OZ Child)
Mornington (03) 5975 7644
Portland/Warrnambool
1300 361 680
Interchange Wimmera
(Wimmera Uniting Care)
Horsham
(03) 5382 6789
Interchange Agencies Victoria:
Interchange Inner East
Canterbury
(03) 9836 9811
Interchange Outer East
Ferntree Gully
(03) 9758 5522
Interchange Central Highlands
(PINARC Support Services)
Ballarat/Ararat
(03) 5329 1350
(03) 5352 2910
Moira Interchange
(Moira)
Hampton East
(03) 8552 2222
Interchange Barwon
(Gateway Support Services)
Geelong West/Colac
(03) 5232 2001
(03) 5221 2984
Interchange Licensees Interstate
South Australia Queensland
Interchange SA
Norwood, SA
(08) 8132 5300
Centacare Townsville
Townsville, QLD
(07) 4772 9000
www.interchange.org.au
Interchange Western
Braybrook
(03) 9396 1111
Interchange Loddon Mallee
Bendigo/Swan Hill
(03) 5033 1775
(03) 5441 1599
Interchange Upper Murray
(Upper Murray Family Care)
Wodonga/Wangaratta
(03) 5723 4000
(02) 6022 8200
Interchange Central Gippsland
Newborough/Leongatha
(03) 5662 0925
(03) 5127 7979
Tasmania
Langford
Moonah, TAS
(03) 6228 9099