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Choosing the right service<br />

Delivery in Australia<br />

4<br />

Regular and bulk mail services<br />

Letters and documents......................................................................................................................................................................5-10<br />

Registered <strong>Post</strong> ..........................................................................................................................................................................................11<br />

Parcels, express and courier services<br />

Parcels ..................................................................................................................................................................................................... 12-16<br />

Express <strong>Post</strong> .......................................................................................................................................................................................... 17-20<br />

Courier <strong>Post</strong> ..................................................................................................................................................................................................21<br />

Messenger <strong>Post</strong> Couriers ......................................................................................................................................................................22<br />

Special services<br />

Articles for the blind .................................................................................................................................................................................23<br />

Certifying documents ............................................................................................................................................................................23<br />

Defence Forces ...........................................................................................................................................................................................23<br />

Faxpost ...........................................................................................................................................................................................................24<br />

Infectious biological substances .......................................................................................................................................................24<br />

Key return ......................................................................................................................................................................................................24<br />

Philatelic items ............................................................................................................................................................................................24<br />

Separate bags ...........................................................................................................................................................................................24<br />

Underpaid articles ....................................................................................................................................................................................24<br />

Withdrawal from the post .....................................................................................................................................................................24<br />

Mail management<br />

<strong>Post</strong> Office Boxes and Locked Bags ..............................................................................................................................................25<br />

Mail Redirection and Mail Holding services ................................................................................................................................26<br />

International delivery<br />

Service standards .................................................................................................................................................27<br />

Charging zones .......................................................................................................................................................28<br />

Regular services<br />

Letters and documents..........................................................................................................................................................................29<br />

International Reply Paid ........................................................................................................................................................................30<br />

Extra Cover ..................................................................................................................................................................................................30<br />

Delivery confirmation ..............................................................................................................................................................................30<br />

International Reply Coupons ...............................................................................................................................................................30<br />

Print <strong>Post</strong> Direct Bag International ..................................................................................................................................................30<br />

Parcels .............................................................................................................................................................................................................31<br />

Pack and Track International ............................................................................................................................................................31<br />

Registered <strong>Post</strong> International .............................................................................................................................................................32<br />

Express and courier services<br />

Express <strong>Post</strong> International ...................................................................................................................................................................33<br />

Express Courier International ......................................................................................................................................................34-35<br />

Mail management<br />

International Mail Redirection ............................................................................................................................................................36<br />

Storage / Demurrage...............................................................................................................................................................................36<br />

Packaging ..............................................................................................................................................................37<br />

Financial and agency services<br />

Australian Money Orders ......................................................................................................................................................................38<br />

Bank@<strong>Post</strong> – Agency Banking ...........................................................................................................................................................38<br />

Bill payments ...............................................................................................................................................................................................38<br />

Identity services .........................................................................................................................................................................................38<br />

Load&Go Reloadable Visa Prepaid Card .....................................................................................................................................38<br />

Pay it at <strong>Post</strong> ...............................................................................................................................................................................................38<br />

Travel related services ............................................................................................................................................................................39<br />

Western Union Money Transfer services ......................................................................................................................................39<br />

Alphabetical Index ........................................................................................................... 40

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