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Letters and documents<br />

– delivery in Australia – regular services<br />

Delivery standards<br />

These timetables are guidelines only and based on reasonable expectations and experience. Australia <strong>Post</strong><br />

will not be liable for any loss or damage (including but not limited to consequential loss) resulting from a<br />

failure to deliver in accordance with these timetables.<br />

The delivery standards for regular mail within Australia are as follows (in business days).<br />

The Surface Mail (formerly Off Peak) service is available with PreSort Letters, Charity Mail and Acquisition<br />

Mail (see pages 8 and 9). It is based on surface / road transport and provides delivery within a two business<br />

day window. For more detail, visit auspost.com.au/presort.<br />

For delivery: Same state Other states<br />

Within metropolitan areas of capital cities or within the same city or<br />

town and environs<br />

Compensation<br />

Compensation up to $50 for loss or damage during carriage may be paid at Australia <strong>Post</strong>’s discretion upon<br />

production of a receipt or other proof of lodgement.<br />

Small letters<br />

Small letters include enveloped mail, lettersheets and unenclosed postcards.<br />

A small letter is:<br />

• no larger than 130mm x 240mm<br />

• no thicker than 5mm<br />

• no heavier than 250g.<br />

1 –<br />

Between metropolitan areas of capital cities – 2<br />

Between metropolitan areas of capital cities and country locations 2 3<br />

Between country locations 2 4<br />

Sealing of small letters is preferred, but if posted unsealed, the opening should not exceed 88mm. To avoid<br />

envelopes being trapped in machinery or other letters, envelopes should exceed 88mm x 138mm.<br />

Condition Charge per letter<br />

For delivery within Australia 60¢<br />

Small letters that are postage paid by an approved postage meter<br />

or an Australia <strong>Post</strong> business charge account<br />

Seasonal greeting card enclosed in a sealed envelope and endorsed<br />

CARD ONLY – only available during November and December<br />

Priority letter* $2.60<br />

* For letters up to 20g, we offer the Priority letter next day delivery service. This service is only offered over the<br />

counter. For complete terms and conditions please refer to auspost.com.au/terms.<br />

58¢<br />

55¢<br />

5

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