GE Industrial Systems - IERents.com
GE Industrial Systems - IERents.com
GE Industrial Systems - IERents.com
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<strong>GE</strong> <strong>Industrial</strong> <strong>Systems</strong><br />
FREQUENTLY ASKED<br />
QUESTIONS<br />
1 Q. What if I cannot find my manufacturer or model number in the catalog or on<br />
www.<strong>GE</strong>CALS.<strong>com</strong>?<br />
A. <strong>GE</strong> <strong>Industrial</strong> <strong>Systems</strong> continues to expand our calibration and repair services<br />
offerings to meet the changing needs of our customers. If you do not see your<br />
particular manufacturer or model number listed in this catalog, please call our<br />
Customer Support team at 1-800-<strong>GE</strong>-CALS2 (select option 1).<br />
2 Q. Where should I send my test equipment for calibration?<br />
A. <strong>GE</strong> <strong>Industrial</strong> <strong>Systems</strong> has a network of state-of-the-art service centers to support the<br />
breadth of our calibration and repair services offerings. To find the location nearest<br />
you, please visit us on the web at www.<strong>GE</strong>CALS.<strong>com</strong> or call us at 1-800-432-2572<br />
(select option 2).<br />
3 Q. How quickly should I expect my equipment back?<br />
A. While local calibration service is scheduled in advance and performed conveniently<br />
at your site, turn-around time for depot calibration service is typically five (5) business<br />
days. The level of <strong>com</strong>plexity and the availability of repair parts determines the<br />
turn-around time for depot repairs.<br />
4 Q. How do I contact a <strong>GE</strong> <strong>Industrial</strong> <strong>Systems</strong> Account Manager?<br />
A. <strong>GE</strong> <strong>Industrial</strong> <strong>Systems</strong> has local Account Managers deployed throughout the<br />
country to support your individual needs. Please call our Customer Support team at<br />
1-800-432-2572 (select option 1) for assistance in locating the Account Manager in<br />
your area.<br />
5 Q. Can <strong>GE</strong> <strong>Industrial</strong> <strong>Systems</strong> provide field services to install, maintain or<br />
upgrade my industrial equipment?<br />
A. <strong>GE</strong>’s more than 2,000 service engineers and technicians can be dispatched 24 x 7<br />
x 365 for on demand services from our centralized Customer Support Center. In<br />
addition, <strong>GE</strong> <strong>Industrial</strong> <strong>Systems</strong> offers a wide range of Contractual Services<br />
designed to meet your Engineering, Project Management, Maintenance and<br />
Installation needs. For further information, please visit us on the web at<br />
www.<strong>GE</strong>industrial.<strong>com</strong> or call us at 1-888-<strong>GE</strong>4-Serv.
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