Winter 2012 - Translink

WINTER 2012 YOUR STAFF MAGAZINE
PASSENGER
INFORMATION
IMPROVEMENTS
JOURNEY CHECK SYSTEM
LAUNCHED
PAGES 6 & 7
INVESTMENT IN
TRANSLINK BUSES
PAGES 10
AWARDS
SUCCESS
PAGES 12 & 13
COMPETITION!
PAGE 24

Elaine McCann
Editor
WELCOME TO EXPRESSLINES
Winter 2012 YOUR STAFF MAGAZINE
Welcome!
Welcome to the winter issue of
Expresslines.
We have lots of news from around
the company including; the launch of
Journey Check - Real Time Passenger
Information system, a £29 million
investment in Translink buses, and the
launch of free WiFi on all NIRailways and
Enterprise services and selected Goldline
services.
On the cover of this issue is Ulsterbus
Inspector Gary Lawther, inside he
gives us his personal training tips for a
healthier lifestyle in 2013. Ben Simpson
also tells us about his typical working
day as a train driver.
We have a round-up of our awards
success and an update on the fantastic
amount of money raised for charity by
our staff.
Thank you to everyone who contributed
to this issue; remember to send in your
news and photos for the next issue.
Wishing you a very happy Christmas and
New Year.
Elaine McCann
Editor
Email: elaine.mccann@translink.co.uk
Telephone: 028 9089 9448
Post or pop in:
Expresslines, Marketing Department,
Translink, Central Station,
East Bridge Street, Belfast BT1 3PB
EXPRESSLINES IS THE STAFF
MAGAZINE FOR TRANSLINK
EXPRESSLINES WINTER 2012 is
published by Translink, the integrated
public transport services provided by
Metro, NIRailways and Ulsterbus.
Our vision is to provide integrated
travel solutions that are attractive,
sustainable and good value.
PRODUCTION
Editorial: Marketing Department
Design: Whitenoise,
028 9073 0999
Photography: Various
This magazine is available,
upon request, in a range
of formats eg, braille, large
print or audio tape.
Please ring 028 9089 9448
Contents
A Christmas Message
02 03
A Christmas Message 03
Mail Box 04
All in a days work 05
Keeping you connected 06-07
News 08
News in Brief 09
News 10
News in Brief 11
Awards 12-13
News 14
News in Brief 15
Its all in the name of charity 16-17
Health & Wellbeing 18
News in Brief 19
Promotions 20-21
News in Brief 22
Nature Notes 22
Family Life 23
Competition 24
I am particularly pleased that we have
strongly growing passenger numbers
and high customer satisfaction. The
fact that more people are choosing
to travel with us is down to the hard
work of everyone – those who provide
the infrastructure, those who provide
the back room services and those in
customer facing positions, only by all
working together can such excellent
progress be achieved.
I would want to thank everyone for their hard
work during the year and that is obviously
recognised by many stakeholders – our
customers being key…and in the awards we
have received.
Look forward to an exciting and challenging
new year with many new developments on
the horizon. With everyone pulling together
we can go from strength to strength.
I wish you all, and your family and friends, a
joyful and peaceful Christmas and New Year.
Special thanks go to those of you who will
be working over the holiday period providing
services to others.
Catherine Mason
Group Chief Executive
I would like to thank you all for your
continued hard work during the
past year.
Throughout 2012, the Board and myself
have enjoyed meeting many of you where
you work, and we have been impressed by
your professionalism and commitment to the
services we provide, which has been key to
our many achievements this year.
On behalf of my colleagues on the Board,
may I wish you and your families a happy
Christmas and New Year.
John Trethowan
Chairman
Christmas / New Year Message
from SIPTU
To all Members of Staff employed in Northern
Ireland Railways / Translink. SIPTU wishes you
and your family a very happy and peaceful
Christmas and a prosperous New Year.
Kevin McKinney
Industrial Officer
SIPTU
Christmas Message from Unite the
Union
Dear Colleagues, the officers and staff at
Unite wish to extend seasonal greetings to all
our colleagues and their families at Translink.
Davy McMurray
Regional Officer
Unite the Union
Christmas Message from GMB
Best wishes for the festive season to you
all. I am sure you will agree 2012 has been
a difficult year for everyone; let’s hope 2013
shows improvement in which we can all
benefit. I look forward to working with you in
the future!
I hope the New Year will provide an
opportunity for us all to prosper. Enjoy the
holiday.
Michael Mulholland
Regional Officer
GMB
Christmas / New Year Message
from TSSA
Once again it is our pleasure to extend
season’s greetings to all our TSSA
members, to the representatives and
members of our sister Trade Unions
and to all with whom we do
business throughout the
Translink Group.
Jim Kavanagh &
Patrick McCusker
TSSA Irish Office

04
Mail Box All in a days work
Translink NIRailways
Conductor Stacey Loughlin is fantastic in a
difficult situation
When the Belfast/Londonderry train was hit by a
car, Stacey the conductor did a fantastic job. She
kept calm, kept everyone informed and dealt with a
difficult situation in a professional manner. We were
two hours late but given the extent of the damage
and the situation everyone thought that was
impressive. Translink staff were on site in moments
and we got drinks and snacks which were by then
very welcome. Everyone at Translink handled
the crisis with good humour and understanding,
especially Stacey. Well done!
J Fowler
New barriers installed at crossing provide
improved safety and accessibility for users
I would like to show my appreciation for the
wonderful job you have made at the Dunmurry /
Meeting House Lane pedestrian level crossing.
It has made life so much easier for me as I am a
wheelchair user. Many thanks to all concerned
for a fantastic job.
E Allen, Dunmurry
Conductor Neil Deane is polite and
professional
Travelling ex Lurgan to Bangor service, the
conductor is extremely friendly, full of smiles, polite
and very professional. The train is spotless and I
can even listen to my favourite online radio station
through the on-board WiFi. A superb service indeed,
many thanks NIR!
K Small, via Facebook
Translink Ulsterbus
Positive impression by Newry Driver
Yolanda Motta
I travelled to Belfast from Newry and was really
impressed by the driver; she was pleasant and
courteous to every passenger, taking time to have a
few words with each of them. On my return journey
with the same driver, a tanker in front of us had
a tyre blowout and this driver kept control of her
vehicle and even parked up to check the tanker
driver was ok when he managed to stop. I would just
like to say a big well done, and that she made our
day out a very memorable one in a very
positive way.
J McStay
Excellent service from Driver Andrea
Donaldson
I wish to commend this driver for her standard of
driving on two occasions. The first was a journey
from Lisburn to Finaghy Crossroads; the driving skills
were excellent, smooth acceleration, gentle braking,
very aware of traffic flow and speeds, good attitude
to passengers getting on and off. The second
journey was from Finaghy Crossroads to Lisburn and
the standard of driving was as the day before, but in
addition she also allowed mature passengers time
to move off towards their seats before closing the
doors and moving off. On arriving in Lisburn, I once
again expressed my pleasure in witnessing such
good driving. Andrea obviously enjoys and takes
pride in her work – I would strongly recommend
you reward her contribution to your company with a
practical as well as personal recognition. Well done!
J McDevitt, Belfast
Translink Metro
Falls Depot staff Cathy Devlin, Tom Walker
and Bobby Barnes praised for kindness
We appreciate your wonderful staff Cathy, Tom
and Bobby and how much kindness and time they
showed our two children. Both our children have
autism along with other issues such as severe
hearing difficulties, ADHD and Tourette’s syndrome.
Both have major obsessions with Metro and
Ulsterbus fleet numbers and I recently rang on the
chance we might get a quick visit to the Falls bus
depot. I was amazed at our visit; I never expected
such time and energy to be spent on the children.
Cathy is a lady in a million, I wish there were more
people like her, she answered all questions directed
at her with love and patience. The ‘bus tours’ were a
dream come true - never to be forgotten! In short, I
was shocked and surprised that they took so much
time out of their day to spend with us and make
little people’s lives better. Please pass on our love
and thanks once again to Tom, Cathy and Bobby. It’s
such a lovely way for Translink especially Metro to
raise autism awareness, as it’s often called a hidden
disability. Hopefully more children like ours can
enjoy visits too. Best wishes and forever thank you.
The McLaughlin Family
A pleasant journey with Driver Andy
Marshall
I just wanted to give some positive feedback about
my driver this morning. I’ve caught the same bus
the past two mornings and his cheery greeting for
every passenger is a joy! He makes the start to the
morning much more pleasant.
M Hegarty
Special Events
High praise for Translink’s Olympic team
Now that the Olympic and Paralympic operations
are closed I am passing on some feedback to
suppliers who stood out as having performed
exceptionally well under new, and sometimes
difficult, circumstances. Translink has proven to be a
thorough and professional organisation, dedicated
to ensuring the success of the project and sensitive
to changing requirements. Your drivers and
management team exhibited exemplary behaviour
under difficult circumstances and carried out route
learning and the first days of service in a professional
manner. Your drivers were punctual, flexible and
professional. The management staff did an excellent
job of coordinating the staff on the ground. The high
quality of your fleets and drivers and the flexibility,
attitude and professionalism of your staff made
Translink one of the strongest suppliers during the
Olympics.
L Battisegola, London Organising Committee
of the Olympic Games
Help and support from Maura Sloan, Brand
Coordinator
I can’t thank you and the rest of the team enough
for your help, support and warm welcome that
we received at the Europa bus and train station in
Belfast for the Get Safe Online, Click and Tell national
tour. I hadn’t visited Belfast before and fell in love
with your beautiful city. Many, many thanks for your
help and support.
M Booker, Get Safe Online
Ben Simpson, Train Driver
Do you enjoy being a Train Driver?
Having worked as a conductor for five years, my dream of becoming a train driver
became a reality and I enjoy every minute of it. The responsibility of getting people to
and from their destination is very rewarding and the flexibility that the job offers makes
it the perfect choice for me.
How does your working day begin?
Typically I have an early start to the day, getting up at the crack of dawn whilst the rest
of the family is still asleep. It’s a quick turnaround in the morning – shower, breakfast
and organise my lunch. I aim to leave the house for 4.00am.
What does a typical day involve?
My first call of the day is to York Street where I sign in, check the operating instructions
in case there have been any changes overnight, and check my route for the day.
The Larne line is my favorite route as I have the opportunity to drive the new Class
4000 trains which went into operation in September.
I leave the York Street depot at 5.00am and head to Central Station where I meet up
with the conductor who will be working alongside me on that day. We take some time
to run through the timetable and cover off any issues that could arise over the course of
the day.
Then I begin the Larne passenger service, a 50 minute journey to Larne stopping at
Jordanstown, Carrickfergus and Whitehead along the way. It’s a busy service – more so
now that the new trains are operating on this line. I continue along this route for most of
the morning and have the opportunity to take in the scenic view that it offers.
After an early start I head back to Central Station for my break. This gives me an
opportunity to make a quick call home to check up on my family and catch up with my
colleagues over a cup of tea. I head back down to the platform to get ready for the next
service – hopefully on another new Class 4000 train.
How does your day end?
I head back to York Street to submit my daily report, check the rota for tomorrow and
sign out for the day. The advantage of having an early start means that I finish around
1.30pm and have the rest of the day to spend with my family.
How do you relax after work?
When I arrive home to Bangor I’m met at the door by my boisterous two year old son.
After a quick coffee and catch up with my wife, if the weather is nice we’ll all head to the
park – and maybe get an ice-cream.
I love to cook and organise our dinners, this is quickly followed by bath and bedtime
for my son. Then I finally get a chance to put my feet up and enjoy some quality TV
before heading to bed for another early start – and I am looking forward to it already!
05

06
Keeping you connected
Rail Passenger Information Improvements
Passengers on Translink NIRailways services are benefiting from the
launch of ‘Journey Check’ - real Time Passenger Information (rTPI)
system. This major service development will improve overall rail
passenger experience; providing customers with timely and relevant
information on NIrailways services.
The new system has been delivered as part of a wider group of projects under
the Customer Information Programme which is working to provide better
quality passenger information to our customers. Launched in early December,
Journey Check is available on Translink’s new, refreshed website and mobile site
which has been optimised for smartphones. For rail passengers in particular,
the Journey Check service development is another milestone of an overall
improved customer information experience.
Billy Windrum, Chief Traffic Controller Rail Operations, managed the delivery
of Journey Check; Billy explains: “The project focused on optimising data that
was already captured for and sent to the NIRailways Control Office, who then
were manually sending messages to the platform customer information boards
in stations. Now the data is collected and automatically calculates arrivals,
delays, and performance of Translink NIRailways services. Journey Check will
automatically show if any train on the NIRailways network is running more
than 1 minute late, if the delay is more than 10 minutes the Control Office will
manually assign a reason for the delay, which will be relayed to customers using
the Journey Check system.
“To use Journey Check passengers simply go to the Translink NIRailways
website homepage for ‘live’ train information, from there they can confirm
that their service is running as planned or, if facing disruption, Journey Check
will state the expected delay duration and advise on the reason behind it.
Passengers can also use Journey Check to view general network information on
railway lines, any train cancellations and railway improvement works. Customers
can also save their ‘preferred routes’ in Journey Check to speed up relevant
information retrieval.”
Catherine Mason, Group Chief Executive, said: “This system is great news
for our customers and reflects our commitment to providing attractive travel
solutions.
“The launch of Journey Check means that passengers can check the
progress of their NIRailways service at anytime, anywhere using the internet.
“It aims to boost customer confidence by providing easily accessible and
accurate ‘live’ information, empowering passengers to make decisions about
their journey.”
Improving information ‘in journey’ for the customer helps provide a more
reliable service overall by managing customer expectations and putting the
customer in control. Importantly the Journey Check service will reinforce
how well NIRailways performs. The latest independent research released in
September 2012 shows that NIRailways services achieved a 100% ‘on time’
score and beat reliability targets.
Currently available for NIRailways services throughout Northern Ireland,
plans are in place to introduce Journey Check on cross-border rail service
in 2013.
PICTUrED: Catherine Mason, Group Chief Executive, launches Journey Check - a Real
Time Passenger Information (RTPI) system available on Translink’s website that will
provide customers with ‘live’ information on NI Railways services letting people check
their train’s progress before they even reach the station.
07

News
News in brief 08 09
WiFi Boost for Translink Passengers Let’s Go Looking Good
Ecar Trial
Passengers across Northern Ireland can
now avail of free WiFi on all NIrailways and
Enterprise services and also on selected
Goldline services.
We are committed to continually innovating and
improving our services and this new WiFi facility
will allow us to further enhance the on board travel
experience for our customers, giving an added
incentive to choose public transport.
Through introducing WiFi we are directly
responding to changing passenger expectations
and positioning ourselves as a modern and dynamic
public transport provider. People in Northern Ireland
are becoming increasingly technology-savvy. One
in ten now own a tablet such as an iPad and 34%
of adults also now own a smartphone. Around one
third are accessing the internet via their mobile
phone, so we are confident that a significant
proportion of our passengers will benefit from our
enhanced services. Whether it’s catching up on
work or personal emails, latest news or browsing
social media – using public transport is clearly a
smarter way to travel.
To access the free WiFi service passengers will
require a WiFi enabled device; all mainstream
laptops, tablets, PDA’s smartphones and web
browsers are supported.
On board trains
More and more people are using the train and
making better use of their travel time to catch up
on emails, engage in social media, web browsing
or even planning their next trip. Independent
research released recently indicates that customer
satisfaction levels for NI Railways are at an all-time
high and rail services achieved a 100% ‘on time’
score, reflecting the benefits of the new Class 4000
trains. The addition of free WiFi will further enhance
the overall travel experience for customers.
At the WiFi launch for local rail services Mal
McGreevy, General Manager Rail Services, said:
“Giving our customers free access to high speed
internet makes rail travel even more convenient,
attractive and flexible. With all our new Class 4000
trains now in passenger use the train offers great
value, especially in the current climate where the
costs of running a car continue to rise.”
On board Goldline
The launch of free WiFi on board most Goldline
services offers passengers travelling for either
business or pleasure the opportunity to relax on
board and browse the internet or catch up on some
work while they commute. The delivery of 16 new
vehicles in the New Year will further support the
WiFi network.
PICTUrED: David Lowry, Senior Technical Engineer, and
local student James Hutchinson at the launch of the free
WiFi service on local rail services.
IRSE Young Members Visit
Translink NIrailways recently hosted an
Institute of railway Signaller Engineers
(IrSE) Younger Members technical visit.
The group was made up of signaller engineers
from operators and design houses across the UK,
and they were given the opportunity to visit our
Rail Operations Training Academy, Adelaide Train
Maintenance Facility, Control Office, Central Signal
Cabin, York Road Signalling and Engineering
Facilities.
Colin McVea, Signalling Maintenance Engineer,
commented: “This technical visit provided an
excellent opportunity for us to showcase our
The recent supply of uniforms throughout
Translink has resulted in a major refresh in
terms of fabric quality and a smarter more
professional image being conveyed to the
travelling public.
Roll outs of uniform are a major logistical exercise
reports Alan McCully, HR Manager, with around
44,000 garment items supplied to around 3,700
employees.
“Our current supplier, Dimensions, delivered the
uniforms to around thirty locations where managers,
uniform co-ordinators and staff generally played their
part in the distribution and supply to colleagues.
“Some adjustment and standardisation to the
range of garments enabled the company to improve
fabric quality. It’s very important we try to make
improvements as best we can in times when budgets
are unlikely to increase. Staff want to feel that what
they wear is fit for purpose, is comfortable and looks
good to customers. Broadly speaking the feedback
from employees has been pretty satisfactory.”
A collection of old/unused uniform items will be
arranged in early 2013, putting them to a worthy
charitable purpose.
facilities, as well as demonstrating our integration
with other departments on service delivery. Some
of those attending have been involved in projects
including Adelaide and the Coleraine to Derry Line,
so it gave them a chance to see their designs in
action.”
Padraic Dunne, Chairman of IRSE Younger
Members, explained: “The technical visits for our
younger members provide them with an insight
into the signalling operations of a large transport
organisation such as Translink. It also provides
members with a unique opportunity to share
expertise and knowledge and learn from other
industry professionals.”
In October Translink took delivery of an
Electric renault Kangoo Van as part of a
local ecar trial.
ecar is bringing an electric vehicle charging
infrastructure to Northern Ireland. With no
tail-pipe CO2 (carbon dioxide) emissions, the
electric car is a step towards a more sustainable
future. Plug-in electric vehicles use no petrol or
diesel, with fuel prices being a cause of concern
to many, they are becoming more appealing.
The van was trialled for a week by Stephen
Agnew from Metro Operations to transport mail
between Translink’s many Belfast sites. Stephen
thought the van was great for city driving as it was
automatic and the silence made for a pleasant
drive.
The only negative aspect was the length of
the battery life; despite charging the battery
overnight, a full charge did not allow Stephen to
complete his daily routine.
In spite of this, the overall experience was a
very positive one and supports Translink’s drive to
reduce our carbon emissions and environmental
impact. Should the life of the battery charge be
extended, then the ecar would be a very viable
option for the company.
PICTUrED: Stephen Agnew from Metro Operations
pictured with the Renault Kangoo ecar.

News
News in brief 10 11
Investment in Translink Buses
Translink will see a £29 million investment in
our buses, including Single Deck and Double
Deck Metro buses and Goldline coaches.
A number of the Goldline Coaches and Metro buses
have already gone into service with the remainder
introduced in late 2012 and early 2013.
The Goldline coaches will be delivering
enhanced express services on key Goldline routes;
when all these coaches are in service the majority
of Goldline Express services will be operated with
modern new vehicles of a very high standard of
comfort and quality.
The new Metro buses are replacing older
vehicles in the fleet to make Metro Services 100%
wheelchair accessible and the additional double
decker vehicles will also enable Translink to
enhance capacity on busy routes.
The Department for Regional Development has
provided funding towards the purchase of these
buses and Transport Minister Danny Kennedy
visited the Europa Buscentre in Belfast where he
saw a sample of the 87 new Goldline Coaches and
58 Metro buses. Re-affirming the Department’s
commitment to investment in public transport the
Minister said: “My key objective in investing in public
transport is to encourage commuters and other
travellers to use public transport for their journeys
instead of the private car and to travel more
sustainably.”
In Northern Ireland, 67 of the 77 million public
transport journeys made last year were on buses.
There has also been good news with the latest
passenger charter results showing customer
satisfaction levels for Ulsterbus at an all-time high.
Catherine Mason, Group Chief Executive, said:
“This major investment in our bus fleet ensures we
continue to provide accessible and attractive bus
services for Northern Ireland. Our engineers have
worked hard with our suppliers to develop these
modern vehicles to further enhance the overall
travel experience and comfort for our customers.
“Through strong marketing and promotion of
everyday value tickets, such as Smartlink and a
programme of innovative offers and tickets such
as Smart Saturday deals on Metro and one third off
selected Goldline services after 9.30am we look
forward to attracting even more customers to take
advantage of the convenience, comfort and cost
savings available with bus and coach travel.”
Olympics Success
In 2010 Translink were notified of our
success in the tendering process for the
provision of both drivers and vehicles for
the Olympic Games Family Bus Services
and signed a contract with the London
Organising Committee of the Olympic
Games (LOCOG).
John Lundy, Executive and Business Support
Manager, reports: “At this point, we moved to a
Last Class 4000 train delivered
planning and preparation stage for delivery of this
huge project. Recruitment commenced in 2011
for the selection of 140 drivers, 10 Inspectors, 6
Engineers and also Resident Support staff. Hire
of additional vehicles to other Bus Operating
Companies also allowed for additional resources
from Translink to be used at the event. Much
planning and preparation was undertaken by a
Project Team consisting of staff with expertise in
Engineering, Technical, Fleet, Human Resources,
The arrival of train no.4020 completes the
£114m investment order funded by the
Department for regional Development and
continues the successful introduction of
Class 4000 trains onto the local rail network.
Translink NI Railways passenger numbers have risen
by over 70% in the last 10 years and with the highest
numbers in decades recorded last year it is expected
the latest new fleet will enable Translink to build on
this success.
PICTUrED: (l-r) Following the signing of the Provisional
Acceptance certificate for the final unit 4020 is Michael
Keenan, CAF Testing Manager with Naomi Orr, Fleet
Standards Engineer, and James Erwin, NTTP and
Technical Manager.
Health & Safety and Operations. Further close work
and the support of the Unions aided and facilitated
Translink in progressing to the operational phase.”
In July the first batch of 55 Double Deckers, 70
drivers, 6 Engineers, 10 Inspectors and the Resident
Support drove to London; a further 70 drivers
travelled by air with Frank Clegg, General Manager
Bus Services, and a member of the Resident Support
Team. Whilst in London, our team secured the most
prestigious work on the contract, including carrying
dignitaries from Buckingham Palace and athletes
such as Usain Bolt!
John added: “The whole project was a complete
success and despite the difficulties expected from
such a huge event, our staff were noted to be
completely professional and key to the success of
the overall event. Each individual member of staff
involved in this project had a role to play; from each
Project Team member to every Driver, Inspector,
Engineer and Resident Support staff – everyone
involved ensured this event was a success for
Translink. I would sincerely like to thank every one
of you for your efforts.”
yLink Update
Since its launch during the summer over
8,000 yLink cards have been sold and over
200,000 journeys have been made on our
bus & rail services.
We have continued to promote the yLink travel
card with events and competitions aimed at
young people. Local band Twenty Second
Century recently played a set at the Europa
while yLink promotional leaflets were distributed.
Twi-hards across Northern Ireland who signed
up for a yLink card were in with a chance of
winning tickets to see their vampire idols on the
big screen at a special Translink yLink cinema
screening of the final movie in the Twilight Saga:
Breaking Dawn Part 2, at the Movie House
Dublin Road.

Awards
12 13
IRTE Skills Challenge
Two of our Bus Engineers Adam McGrath and William Scott have celebrated receiving top
honours in the national IrTE Skills Challenge competition.
Adam works at the Ulsterbus garage in Derry and William at the Ulsterbus Coleraine depot, and together
they won the Bridgestone-sponsored Mechanical & Electrical Award, beating technicians from across the
UK for the top spot.
The IRTE’s key aims are to support, recognise and reward the competence of technicians who maintain
buses and coaches, giving them an opportunity to demonstrate their abilities on a national stage. The
competition saw teams from across the UK gathered at the S&B Automotive Academy in Bristol to slog it
out in a series of technical challenges.
William was very happy to follow on from his success last year when he took the Top Scoring
Mechanical Technician spot: “I was delighted to achieve award success again at this year’s IRTE Skills
Challenge, I thoroughly enjoy participating in the Skill Challenges as it provides an excellent opportunity to
share expertise and experiences with other bus engineers from across the UK.”
First time competitor Adam was equally delighted with the win: “Participating in the skills challenge
was a great experience and winning an award was an excellent achievement as the calibre of the other
competing engineers was so high.”
David Carson, Technical Engineer, commented: “The work carried out by all our engineers is essential
to the company as they not only ensure that our fleet is maintained to a high standard but also enable us
to keep our services running. I congratulate everyone who participated in this competition and we look
forward to participating again in 2013.”
PICTUrED: Mechanical & Electrical Award winners Adam McGrath and William Scott.
European Business Awards
NI Railways was awarded UK National Champion
status for Customer Service in the European
Business Awards in London, one of only 16
organisations in the UK to achieve this status. We
will now go forward to compete against other
successful organisations from across Europe for a
prestigious ‘Ruban d’Honneur’, the next stage in
the awards process.
International Station Awards
Newry Train Station was Highly Commended in
the Small Station category at the International
Station Awards held in Ipswich.
Carbon Trust Standard Award
Translink has once again been re-accredited with
the Carbon Trust Standard Award, for reducing
our carbon emissions by 3.1% (some 7,037 tonnes
of carbon) over the last 2 years.
A huge effort was made by employees
across the business in order to reduce our
carbon footprint, in particular, all our ‘Eco
Champions’ who have helped to drive our various
environmental initiatives.
This award shows our level of passion and
enthusiasm to reducing carbon emissions year
on year and improving our local environment to
ensure a more sustainable future for the region.
UK Bus Awards
Metro were Highly Commended in two categories
at the UK Bus Awards, for our Metro Smart
Saturdays campaign and our Safety Bus, which
celebrated its 10th anniversary in October
this year.
Investors in People Gold Standard
Congratulations to Translink’s Human resources team, who have been awarded the
Investors in People Gold Standard.
This accolade is achieved by fewer than 1% of recognised organisations across the UK and is only given to
those who can demonstrate excellence in developing and supporting their staff.
PICTUrED: The Human Resources team and Catherine Mason, Group Chief Executive, are presented with a certificate
from Bill Gordon, IIP, to mark their achievement.
Belfast Media Group Business Award
Belfast Business Awards
Metro was the winner in the Business Innovation
category of the Belfast Business Awards, for
the highly successful Metro Smart Saturdays
campaign. The award recognises the very real
results that this campaign is delivering.
PICTUrED: (l-r) Tim Brundle, Director of Innovation at
University of Ulster, presents the Business Innovation
Award to Ciaran Rogan, Translink Marketing Executive.
Translink has been recognised for its
contribution to the development of Irish
Language at the Belfast Media Group Awards.
Belfast Area Manager, Damian Bannon, commented:
“We work closely with the communities in Belfast
who are passionate about the development of the
Irish Language and Translink has been pleased to
assist them with this effort.
“From the production of a range of signage,
passenger information and schools safety materials
in the Irish Language, along with our long-standing
partnership with Féile An Phobail – we are
demonstrating our commitment to supporting
diversity and inclusivity.”
PICTUrED: Belfast Area Manager, Damian Bannon,
addresses guests at the Belfast Media Group Awards.

14
News
Keeping on track
In 2011 Translink NIrailways partnered
with the Met office for the first time to
receive regular updates and forecasts on
leaf fall. This year, the service has been
fully embraced as part of NIrailways
preparations, allowing us to predict where
and when leaf fall on tracks will be greatest
and make preparations to avoid train
services being adversely impacted.
The leaf fall predictor tool was developed in the late
1990s by the Met Office in order to help transport
organisations manage their services between early
autumn and winter.
Leaf fall prediction reports, based on a red,
amber and green system, are issued to the
NIRailways Operations team by the Met Office,
allowing them to publish an adhesion forecast to
Train Drivers so they are forewarned of the level of
adhesion risk and likelihood of experiencing slippery
conditions. Drivers can then adjust their driving
technique to avoid wheel slippage and incident.
The predictor is based on average leaf fall for
a particular time of year and is calculated on a
daily basis, taking into account factors such as the
previous and current day’s weather. It also examines
previous weather patterns and calculates how this
may affect future fall.
The service also helps to predict when to treat
the rail head by water jetting and applying Sandite
rail adhesive for maximum effect.
Gary Cooley Rail Operations, reported, “We have
been treating our lines by water jetting and with
Sandite since leaf fall’ began and are pleased with
how the leaf fall predictor service from the Met
Office has helped us to effectively plan and manage
rail head maintenance and driving conditions and to
raise driver awareness.
When leaves fall on the rail line and are
compacted by train wheels, they actually form a
hard slippery surface which is similar to black ice on
roads and is difficult to remove. This could lead to
wheel slip, delays and even service cancellations.
We clean the rails with our specially converted train
fitted with high pressure water jets which remove
compressed leaves from the line. Following this,
another train sprays Sandite rail adhesive on the
rails at known problem areas around the network
to improve adhesion levels. In addition, Translink’s
train fleet is fitted with manual and automatic
sanders and wheel slide protection systems to help
combat the effects of poor rail head conditions. Our
infrastructure team also uses leaf blowers to clear
platforms and walkways.”
News in brief
Belfast City Marathon 2013
Why not set yourself a New Year’s
challenge and participate in the Deep
riverrock Belfast City Marathon on Bank
Holiday Monday, 6 May 2013?
The Deep RiverRock Belfast City Marathon is the
largest sporting participatory event in Northern
Ireland. Translink are delighted to once again
sponsor this event which brings participants from
all areas of the globe to the streets of the Belfast.
There are five different events to suit all ages
and abilities; Marathon Run, Wheelchair Marathon,
Team Relay, 9 Mile Walk and the Fun Run. Close to
20,000 runners are expected to participate and
you could be one of them!
Alternatively you could help as a volunteer
at a water station, route marshal or start/finish
marshal on race day and help every participant
reach their goal by crossing the finish line safely.
Cancer Focus Northern Ireland is the official
nominated charity for the 2013 event and
participants are encouraged to raise funds for this
important cause.
The final cut-off point for entries is 19 April
2013 – no entries will be accepted after this date.
If you are interested in participating in any
of the events or helping out as a volunteer
click: www.belfastcitymarathon.com or call the
marathon hotline 90 60 59 33.
Ballymoney railway bridge officially opens
Ballymoney Train Station’s new walking and
cycling railway bridge was officially opened
in November, marking the completion of a
£1.3m investment project.
The result of a successful partnership between the
Department for Regional Development, Translink,
Ballymoney Borough Council and national
charity Sustrans; the project will benefit rail users,
Visit from EU Transport Chair
Brian Simpson MEP, Chair of the European
Parliament’s Transport Committee,
recently visited Northern Ireland to
learn more about our transport need and
networks.
pedestrians and cyclists in Ballymoney with a new,
fully accessible, traffic-free bridge and extended
park and ride facilities at the station.
PICTUrED: (l-r) Peter Emerson, Dalriada School,
Brooke Elston, Leaney PS, Grace Murray, Ballymoney
Independent ChristIan School, Transport Minister Danny
Kennedy MLA, and Caoimhe Flemming, St Brigid’s PS.
The European Parliament’s Transport Committee
is currently considering a new Trans-European
Transport Network Regulation (TEN-T), and its
funding instrument, the Connecting Europe Facility
(CEF) Regulation. These regulations will determine
how people and goods move throughout the EU.
Transport Minister Danny Kennedy said: “It is
important that we continue to work to ensure our
transport infrastructure meets our future needs
and supports economic growth by facilitating
investment from other member states and beyond.
PICTUrED: (l-r) On a tour of the new Train Maintenance
Facility at Adelaide are Transport Minister Danny Kennedy
MLA, Chairman John Trethowan, Group Chief Executive,
Catherine Mason, and chair of the European Parliament
Transport Committee Brian Simpson MEP.
15

Its all in the name of charity
16 17
Billy Telford Events Success
The Billy Telford Memorial Golf Day and Sponsored Walk events were once again a great success. This year
around 130 people participated in the sponsored events raising a staggering £15,000. This was a fantastic
achievement and the money was split equally between the Foyle Hospice, Guide Dogs for the Blind and
Translink’s charity partner Diabetes UK Northern Ireland.
Cinty Stubberfield, Billy Telford Committee Member, said “On behalf of the Committee I would like to
thank everyone who participated and supported these events.”
PICTUrED: Robert Butler, Billy Telford Committee Member (centre) with Naomi Brown, Diabetes UK Northern Ireland;
Terri Sythe, Foyle Hospice and Brian McDonagh, Guide Dogs for the Blind with his guide dog ‘Innis’ and Stephen
McBride.
Northern Ireland Hospice
Ulsterbus Tours were delighted to support the
U105 Boogie Bus which hit the road with a team
of U105 radio presenters from 1 - 6 October
to help raise money for the Northern Ireland
Hospice.
PICTUrED: (l-r) Sean McGreevy, Travel Centre
Manager, and Charlie McConicky, Tour Pool Driver, with
Maurice Jay from U105 at the Boogie Bus launch.
Diabetes UK Northern Ireland
Translink were recently able to donate a cheque
for £138.87 to our nominated staff charity,
Diabetes UK Northern Ireland. The money was
raised through recycling our ticket roll cores, our
ticket roll suppliers reimburse us for returned
cores and we now donate 50% of the refund once
carriage and admin costs are covered.
Macmillan Cancer
The staff at Ulsterbus Coleraine and Ballycastle Depots organised coffee
mornings to raise funds for Macmillan Cancer, it was a great success with
over £750 raised.
PICTUrED: Relief Inspector Elaine Roberts and Driver Gary Gallagher.
RailRoad Charity Quiz
The RailRoad Charity held a pub quiz in Morrisons bar on 22 November, with
teams from Translink departments taking part for the very worthwhile cause.
Congratulations to the winning team “Who picked her?” with victorious
team members Linda Neilan, John Kennedy, Stephen Armstrong and Seamus
Kane.
Funds raised on the night were £190.00 – thank you to everyone who
showed their support.
PICTUrED: The winning RailRoad quiz team “Who picked her?
Help select Translink’s new Charity Partner
Our current charity partner Diabetes UK Northern Ireland have been
benefiting from our support since April 2011. To date a total of approximately
£13,800 has been raised for the charity, helping raise awareness of this
condition with all fundraising efforts going towards the local people of
Northern Ireland.
It was always planned to rotate this partnership and we want your help
again in choosing our ‘Charity Partner’. Employees now have the opportunity
to put forward their favourite charities helping to support the community
within Northern Ireland.
If you have a suggestion please email the charity name and a short
paragraph detailing why you feel it should be considered, along with your
contact details to: ursula.kelleher@translink.co.uk
Deadline for suggestions is 31 December 2012
Translink Metro Football Cup
The Translink Metro Football Cup raised just over £1000 for the Lapland Trust
which fulfils the dreams of terminally ill, long term ill and deserving children by
taking them to see Santa at home in Lapland.
The Inspectors and Managers played against the Drivers only to be beaten
4 - 1 and as a result lost their winning title!
Emmanuel Walsh, Metro Inspector said “The match was once again a great
success and I would like to thank everyone who participated and supported
us. We are delighted to be able to donate over £1000 to the Lapland Trust
which will go towards bringing a group of deserving children to Lapland.” We
didn’t win this year but hope to regain our winning title next year as well as
supporting another worthy charity.”

18 Health & Wellbeing
Get Fit in 2013
Four years ago, Ulsterbus Inspector Gary
Lawther from Bangor Bus Station was
diagnosed with heart disease. Determined
to make something positive from this life
changing event, Gary studied to become a
qualified Fitness Instructor and Personal
Trainer and has since established 3F
Personal Training. He is keen to point out
that, whilst some people are predisposed
to ailments through hereditary conditions
we can all benefit from improving our
lifestyles. Here are Gary’s key tips on how
to do just that:
Eat a balanced diet
You are what you eat! Make yourself healthier by
eating plenty of fresh fruits and vegetables, whole
grains and low-calorie, low fat proteins. Avoid
processed foods. If it doesn’t grow or breathe then
don’t eat it. Check out the eat well plate for more
information at: www.nhs.uk/Livewell/Goodfood/
Pages/eatwell-plate.aspx
Introduce regular activity
Keep healthy, stress free and confident! Choose
something, initially, that you can stick to, like walking
to work or the shops a few times a week and build
up from there. Try to work out with a friend for extra
motivation.
Set yourself goals and work towards them
Success breeds success! Build your own framework
for self-improvement and relish in the confidence
boost you will get from completing your goals – then
set some more.
reduce your alcohol intake
A little of what you fancy - in moderation! Most of
us could benefit from cutting down on the empty
calories.
Drink more water
Sounds simple but H2O keeps your digestive system
functioning, helps you fight germs and ensures you
stay refreshed. A hydrated body can perform much
more efficiently.
Stop smoking
Enough said! Try to break the habit and feel the
benefit of a healthier life.
Smile!
Be positive and enjoy life and you’ll feel so much
better. Happiness comes from within – and it’s
contagious.
For more tips and fitness information follow Gary on:
www.facebook.com/3FPTraining
Mini Challenges
Start setting yourself achievable targets and goals
by visiting: www.tribesports.com – the site is free
and fun and you can link it to your phone via app
or follow them on Facebook and Twitter. It covers
all levels of sports and fitness and when you
complete the challenges you can measure your
personal success
Winter Super Foods
Fish
The vitamin D in fish
might help relieve
mood disorders by
increasing the amount
of serotonin - one of
the neurotransmitters
responsible for the
‘feel good factor’ in the
brain.
Eggs
Omega-3 fatty acids
found in eggs are
natural mood lifters and
may even help alleviate
depression and help to
keep your memory and
brain function sharp.
Wholegrains
Wheat, barley, oats, and
rice are known to be
important for overall
digestive and heart
health, and maintaining
healthy blood sugar
levels.
www.eatwell.gov.
uk/healthydiet/
nutritionessentials
News in brief
Keeping young people rail safe
Translink NI railways are working together
with the PSNI to remind young people and
their parents to always put safety first.
Some groups of young people are tempted to hang
around railway tracks or use them as shortcuts,
putting themselves and others at extreme risk of
serious accident.
Our trains are very quiet and run at speeds of up
to 90 mph and can be hard to hear until they are
very close-by, making it impossible to predict when
the next train will be running along the track.
Frank Moore, Northern Area Route Manager,
commented: “We want everyone to remember the
dangers and serious consequences of going near
railway tracks and urge parents to reinforce this
message to their children.”
Whitehead level crossing
Keith Pollock, Level Crossing Risk Coordinator,
reports, “There have been a number of recent
incidents of misuse at the Whitehead pedestrian
crossing with people dashing across the tracks
while the red lights are illuminated and the warning
alarm is sounding.
Translink NIRailways teamed up with the
PSNI’s neighbourhood policing team to distribute
safety leaflets advising pedestrians of the risks at
Whitehead level crossing if not used correctly and
to encourage them to never take chances. We’ve
also carried out a mailing to residential addresses
in Whitehead. The activity is all part of our on-going
safety campaign to promote the safe use of level
crossings.”
PICTUrED: Frank Moore, Northern Area Route Manager
(left), and Keith Pollock, Level Crossing Risk Coordinator
(right), teamed up with the PSNI’s neighbourhood
policing team.
Jordanstown Park & Ride launched
A new Park & ride facility opened at
Jordanstown Train station in October.
Louise Sterritt, Project Manager, reported: “The
busy train station previously had no Park &
Ride facility so this new site will now provide
Translink NIRailways customers with parking
to accommodate 66 cars including 4 disabled
car parking spaces. Secure fencing, gates, new
lighting, signage and CCTV have also been
installed. The facility is easily accessible and there
is pedestrian access from the car park to the
station platform.”
The new Park & Ride facility will help to
accommodate growing passenger numbers
and alleviate traffic congestion in the area. It will
further benefit the local community and help to
attract more people to choose the train.
PICTUrED: (l-r) Pat Cleary, Cleary Contracting
Ltd, Louise Sterritt, Project Manager, and Frank
Moore, Northern Area Route Manager, on site during
construction of the new facility.
19

Promotions
20 21
Christmas ‘Only in Belfast’ Campaign
During the festive season, Translink joined forces with Belfast Visitor & Convention
Bureau to invite everyone to enjoy the most magical Christmas experience ‘Only in
Belfast’.
This large multi-media campaign encourages everyone to go by bus, coach and rail to shop, stay and
celebrate in Belfast. The campaign will run in Northern Ireland and RoI on TV, radio, outdoor, press, digital
and social media. Special radio ads and a ‘Christmas in Belfast’ leaflet will also promote the range of great
value Translink tickets available over the Christmas period.
Why not encourage your friends and family to go car free, care free and enjoy the magic of Christmas
‘Only in Belfast’ with Translink.
Goldline Campaign
Experience the
Gold standard in
coach travel.
With choice, value
& free Wi-Fi, you’re
better connected
with Goldline.
A new Goldline
Campaign ran during
September and
October to promote
the introduction of new
Goldline i4 coaches.
Outdoor, bus and radio
advertising promoted
leather seats, extra
legroom and free WIFI
available on i4 coaches.
NI Railways 1/3 off campaign Enterprise Winter Web Fare Campaign
*
1/3 off
*
for a festive day out!
day returns
* after 9.30am
A new advertising campaign was launched
at the end of November to promote the
1/3 off day return tickets offer on local
rail. This promotion continues to generate
additional journeys and revenue after
9.30am, both up by 8% year on year.
The campaign targets Christmas shoppers and
festive season party-goers to encourage them to
get out and about in November and December
using the train.
Advertising includes outdoor adshels and
phone kiosks in key shopping areas and locations
near to railway stations. Press and digital
advertising is also being carried out in December.
*Bookings must be made at least 3 days in advance.
Conditions apply.
Web day returns from
Love Metro Saturdays
An advertising campaign to
promote web fares on Enterprise
is running during November
and December - targeting
people living in Greater Belfast,
Lisburn, Portadown and Newry
to encourage them to take a
day-trip for Christmas shopping
or an overnight stay.
The headline fare of £10 day return
is being promoted as well as further
details of offers and incentives in a
leaflet and on the Translink website.
Advertising includes a competition
on Cool FM, outdoor, press and digital
adverts.
New vouchers offering £1 off taxi
fares to and from Belfast Central
Station, or a day’s car parking at
Central Station for £4, are being mailed
to Enterprise web fare customers as
added value to the service.
The Northern Ireland Tourist Board
are running a campaign to promote
Northern Ireland in Dublin during
November and December; offering
spot prizes for 30 couples to win an
overnight stay in Belfast including
return travel on the Enterprise.
Park & Ride Christmas Campaign
To encourage more people to travel with us
during the festive season, Translink are providing
additional late night Park & Ride bus services in
Belfast, Lisburn, Newry and Derry. Free travel is
also available on selected Translink Park & Ride
Services. Outdoor and local press advertising will
run during the period to support the campaign.
The successful Love Metro Saturdays promotion has been extended until 5 January 2013, giving more people the chance to take advantage
of the great value £2 Day Ticket on Metro every Saturday. During the promotion passenger journeys on Saturdays have increased by 9-10%.
Campaign advertising has been given a Christmas feel for our press, bus and outdoor advertising in Belfast. A range of high impact marketing and PR initiatives
including Street Teams, giveaways and joint activity with partners including Belfast Fashion Week, U105 and Belfast Festival at Queen’s have continued to make the
promotion a success.
* Conditions apply
Extra evening services
and FREE return journeys
after 4.30pm Mon-Fri
and all day Saturday ’til
22nd December.*
Look who’s
using FREE
Park & Ride
this Christmas

News in brief Nature Notes Family Life
22 23
Pilot Service to Altnagelvin Hospital Recording Wildlife in Translink
40 Years Service
Translink recently launched Pilot Service 294, which operates
every Wednesday and Thursday from Enniskillen to Altnagelvin
Hospital.
This service is made possible by the Department for Regional Development’s
Rural Transport Fund and helps make an important contribution to reducing
social exclusion in rural areas.
The service calls at the new South West Acute Hospital, Omagh
Buscentre, Strabane Buscentre as well as a range of neighbouring rural
locations before arriving at Altnagelvin Hospital. Community Transport can
also assist by bringing their passengers from home and linking them to the
pilot service for onward travel.
Michelle Rafferty, Rural Transport Development Manager, said: “The
service provides an important transport link for many people; it is especially
helpful for anyone attending hospital appointments and also improves
service integration, helping passengers make onward connections.
PICTUrED: (l-r) Sean Falls, Service Delivery Manager – Omagh & Enniskillen, with
Enniskillen Driver Niall Jones at Altnagelvin Hospital.
Translink owns a variety of buildings and structures, and over 200 miles of
track; these contribute to the local landscape, providing essential habitats
for a variety of species. We recently received some great sightings from
our contractors FP McCann, who have spotted geese, swans, a seal, foxes,
cranes, a buzzard and a kestrel, along the Derry to Coleraine Line. If you
have any wildlife sightings on Translink property, why not take record and/
or take a picture and send it to: biobuzz@translink.co.uk
Our commitment to Biodiversity
The first ever Translink Swift Tower
has been implemented at the new
Adelaide site in Belfast. The main aim
of the swift tower is to encourage
and provide swifts with a safe and
permanent nesting opportunity. This
will contribute to the conservation
effort to protect Northern Ireland’s
swift population as they are in rapid
decline, and recognised as a priority
species by the Northern Ireland
Environment Agency. Once a pair
of breeding swifts find, occupy and
use a nest site, they return to the
same nest site year after year. We
look forward to them returning to
Northern Ireland in 2013 for their
breeding season and hopefully our
new tower will ‘swiftly’ become a
permanent residence!
Did you know: We own sites that are designated as Areas of Special
Scientific Interest which are protected both nationally and internationally.
Designated areas represent the best of our wildlife and geological sites that
make a considerable contribution to the conservation of Northern Ireland’s
most valuable natural places.
Catherine Mason, Group Chief Executive, presented Robert Butler, Operations
Support Administrator at Ulsterbus Derry, with his 40 Years Service Badge.
Spouse/Partner Pass Re-Issue
On 31 March 2013 current spouse/partner passes will expire and
no longer be valid for travel on Translink bus and rail services. In
order to ensure an efficient system for re-issue, employees will
be sent a letter attached to their payslip in December 2012 to
inform them of the expiry date of the spouse/partner pass and to
recommend that they update their spouse/partner photograph.
Photographs must be received by Hr Services by 15 January 2013.
It is anticipated that replacement passes will be sent to Line Managers in early
March 2013, and employees will be required to exchange current passes for
replacement passes.
Employees’ who have never been issued with a spouse/partner pass and
wish to apply for one, should complete and return the form ‘Application for
Staff Travel for Spouse/Partner of Staff’ when they have completed their
probationary period.
Your cooperation during this spouse/partner pass re-issue is greatly
appreciated.
Car Insurance Offer
Adelaide Insurance Services in partnership with the IAM (Institute
of Advanced Motorists) recognise the high standard of driving
skills acquired by Translink Bus/Coach drivers and are rewarding
them with cheaper* car insurance.
With their enhanced driving skills, Adelaide see Translink Bus/Coach drivers
as less of an insurance risk on the road than the average car driver, therefore
are offering a car insurance package comprising: 12 months FREE Affiliate
Membership of the IAM (worth £15) which offers further discounts on
personal car insurance from IAM Surety (the IAM’s official insurance service,
administered by Adelaide Insurance Services).
Register for a quote to WIN a FrEE car or home insurance policy!
Online: www.adelaideinsurance.com/translink or Tel: 028 9033 2111
Please supply one valid contact method and a car and home insurance
renewal date. This enables Adelaide Insurance to contact you prior to your
insurance renewal date with a competitive quote. By providing these details
Translink employees are automatically entered in the competition to WIN a
FREE car or home insurance policy. Competition closes end March 2013 and
the winner will be contacted by phone in April 2013. Terms and conditions
apply.To qualify for the IAM Surety offer, Translink Bus/Coach drivers must
hold Licence Types D or D+E.
All Translink staff can register for a quote to be entered into the
competition.
*90% of IAM members who met acceptance criteria and received a quote from
IAM Surety between Jan 2008 and Sept 2012 found their insurance cost less.
Retirement
Trevor Dixon, Chief Driving Instructor at the Driving School, (pictured on the
right holding his special presentation mirror) retired in September after 34
years of service. His colleagues and friends at Translink would like to wish
him a long and happy retirement.

24
WIN! WIN! WIN!
CrOSSWOrD COMPETITION
We have a £100 voucher up for grabs!
The first correct entry pulled ‘out of the hat’ will win a voucher to the
value of £100. The lucky winner will then be able to choose a voucher
from one of the following stores: Marks & Spencer, Boots, Argos, B&Q,
Sainsburys and Tesco.
Send your completed crossword along with your contact details to:
Expresslines Crossword Competition, Marketing Production, Central
Station, Belfast, BT1 3PB.
Closing date Friday 25 January 2013
Name
Staff Number
Address
Daytime Telephone
11
1
Competition
6 7
12
3
2
8
9
10
4 5
ACROSS
4 A tower at Adelaide will provide
which bird with a safe and
permanent nesting opportunity?
6 The ecar vehicle Translink trialled
doesn’t use petrol or diesel but
runs on which energy source?
8 A new walking and cycling railway
bridge was officially opened at
which station?
9 What falling on rail lines can lead
to wheel slip, delays and even
service cancellations?
10 Passengers across Northern
Ireland can get free WiFi on
NIRailways and Enterprise services
and also on which other selected
services?
11 A pilot service was recently
launched from Enniskillen to
which hospital?
12 A new Park & Ride facility opened
at which station in October?
DOWN
1 Translink joined forces with
Belfast Visitor & Convention
Bureau to invite everyone to enjoy
Christmas in which city?
2 During which month was
the Journey Check Real Time
Passenger Information system
launched?
3 In which UK city was the recent
IRTE Skills Challenge held?
5 Translink recently distributed
safety leaflets advising
pedestrians of the risks at which
level crossing?
7 Which winter super food is
known to be important for overall
digestive and heart health?