Price List - Fleetwood Furniture

Mailing Address: Physical Address:
P.O. Box 1259 11832 James St
Holland, MI 49422 Holland, MI 49424
Payment Address: Phone: 800.257.6390
Slot A-83 Fax: 616.396.8022
P.O. Box 66973
Chicago, IL 60666-0973
Page 148
TERMS & CONDITIONS
ORDERING INFORMATION:
It is very important that your order information be
complete in order to enter your order promptly and
schedule it for shipment. You may fax, mail or email
your order, however, we are unable to process verbal
purchase orders. Please be sure to thoroughly check
your order for the following:
Billing Information & Purchase Order Number
Ship To Address (cannot be a P.O. Box)
Model Number & Size of Items ordered
Descriptions of Items ordered
Color Selections
Quantities of Items ordered
Price per Unit
Delivery Date Requested
Quote Number (if applicable)
Tagging/Marking Information (if applicable)
Freight Carrier (if a preference)
ORDER ACKNOWLEDGMENTS:
Acknowledgments are emailed or faxed once order
has been entered.
CHECKING STATUS OF ORDERS:
You may check the status of your order(s) by logging
on to our web site at www.fleetwoodfurniture.com.
There you may register for a password-protected
account in order to easily check order status 24/7.
Please contact a Customer Care Specialist if you
need assistance.
CHANGE ORDERS AND CANCELLATIONS:
Any change or cancellation must be communicated in
writing and we will respond to your request via a
revised order acknowledgment. It is our desire to
accommodate all requests and we will work with you
to determine a solution that is fair and reasonable.
However, a request to delay shipment of an order
may incur charges for storage of the product, this
depending where the order is in process of being
manufactured.
LEAD TIMES:
Lead times are established at time of order entry. It is
our goal to meet all quoted ship dates, thus meeting
your expectations. Unforeseen product issues may
arise which may cause a delay of your shipment and
if this occurs, we will notify you as soon as possible.
PAYMENT TERMS:
Payment terms are NET 30 days from date of invoice.
Payments can be received at the address noted
above. Credit cards (MC/VISA/American Express) is
acceptable.
NEW CUSTOMERS:
We ask that all new customers complete a credit
application of which we will process expeditiously.
Once approved for credit, purchase orders will be
processed. Please provide an email address for
acknowledgements and the password desired for
your company for customer access to our website.
DAMAGES OR SHORTAGES – LTL SHIPMENTS:
Upon receipt, please count and inspect shipment to
1) verify totals against shipping documentation, and
2) check for any visible damage to product or
packaging. Make note of any damage or shortages
on delivery paperwork and ask driver to sign and date
this same delivery paperwork to acknowledge
damage or shortage. You have the right to refuse the
delivery of a product that shows visible damage, or to
note “possibility of concealed damage” if the
packaging is questionable. Once product is received,
it is recommended to open all cartons and check
goods.