Price List - Fleetwood Furniture

DAMAGES OR SHORTAGES, cont.
If damage is found, please notify freight
carrier immediately and request an inspection. Please
save all packaging materials until after inspection.
Taking photographs of any damaged product is highly
recommended and helps to expedite freight claims
processing. Shipments from Fleetwood are F.O.B.
factory, therefore it is the customer’s responsibility to
file freight claims with the shipper for any damages or
shortages (except UPS).
UPS SHIPMENTS:
Please follow recommended instructions as noted
above for verifying totals of product received, damage
or shortages. For UPS claims, please contact our
Customer Care Specialists.
RETURNING MERCHANDISE:
Please contact a Customer Care Specialist with any
request to return merchandise and to obtain a Return
Authorization Number. Fleetwood’s goal of 100%
Customer Satisfaction allows the return of standard
product with a 35% restocking charge and return
freight charges being prepaid. Returned merchandise
must be unused and in resalable condition for credit to
be issued. It is important for any returning product to
be identified with the Return Authorization Number.
We ask that any request for
returning product be requested within 30 days of
original date of shipment and then is received back at
Fleetwood within 30 days of receipt of Return
Authorization Number.
WARRANTY:
Fleetwood products are warranted against defects in
workmanship and materials. Reference the warranty
document for specific warranty details. If ever you
encounter a problem with our products’ performance
due to a manufacturing defect, please contact a
Customer Care Specialist and we will promptly repair,
replace or provide repair parts
Furniture components Fleetwood purchases that in
their entirety are attached to our products may have a
lesser warranty (i.e. keyboard trays). This warranty is
voided if it is determined that the product has been
damaged as a result of misuse, modification or
unauthorized repair.
Page 149