CounterPath Bria Mitel 5000 - Phone Systems

MITEL – SIPCoE 

Technical 

Configuration Notes 

Configure CounterPath Bria SIP 

softphone for use with Mitel 5000CP 

SIP CoE 12-4940-00193

ii 

NOTICE 

The information contained in this document is believed to be accurate in all respects but 

is not warranted by Mitel Networks Corporation (MITEL ® ). The information is subject to 

change without notice and should not be construed in any way as a commitment by Mitel 

or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no 

responsibility for any errors or omissions in this document. Revisions of this document or 

new editions of it may be issued to incorporate such changes. 

No part of this document can be reproduced or transmitted in any form or by any means - 

electronic or mechanical - for any purpose without written permission from Mitel Networks 

Corporation. 

TRADEMARKS 

Mitel is a trademark of Mitel Networks Corporation. 

Windows and Microsoft are trademarks of Microsoft Corporation. 

Other product names mentioned in this document may be trademarks of their respective 

companies and are hereby acknowledged. 

Mitel Technical Configuration Notes – Configure CounterPath Bria SIP softphone for use Mitel 

5000CP 

February 2012, 12-4940-00193 

®, Trademark of Mitel Networks Corporation 

© Copyright 2012, Mitel Networks Corporation 

All rights reserved

12-4940-00193 Counterpath Bria 

Table of Contents 

OVERVIEW.............................................................................................................3 

Interop History...............................................................................................................3 

Interop Status................................................................................................................3 

Software & Hardware Setup..........................................................................................3 

Tested Features............................................................................................................4 

Device Limitations.........................................................................................................5 

Network Topology.........................................................................................................6 

CONFIGURATION NOTES....................................................................................7 

5000CP Configuration Notes........................................................................................7 

Network Requirements............................................................................................................7 

Assumptions for the Mitel 5000 Communications Platform Programming...............................7 

System License – Phones.......................................................................................................8 

Add a SIP phone...................................................................................................................... 9 

SIP Phone’ configuration details............................................................................................10 

Associated Extensions.......................................................................................................10 

Flags.................................................................................................................................. 11 

Voice Mailbox Creation..........................................................................................................12 

SIP Phone Groups................................................................................................................. 14 

Authentication.................................................................................................................... 15 

MWI/Pullback..................................................................................................................... 16 

Call Configurations................................................................................................................17 

BRIA SIP SOFTPHONE CONFIGURATION NOTES..........................................18 

1 

Launching Bria Softphone...........................................................................................18 

Bria Softphone configuration settings..........................................................................18 

Create a SIP account.............................................................................................................18 

SIP Account Configuration.....................................................................................................20 

Account.............................................................................................................................. 20 

Voicemail........................................................................................................................... 22 

Topology............................................................................................................................ 23 

Presence............................................................................................................................ 24 

Transport........................................................................................................................... 25 

Advanced........................................................................................................................... 26 

Preferences Configuration.....................................................................................................28


2 

Devices.............................................................................................................................. 28 

Network.............................................................................................................................. 29 

Audio Codecs..................................................................................................................... 30 

Advanced preferences.......................................................................................................31


Overview 

This document provides a reference to Mitel Authorized Solutions Providers for 

configuring the Mitel 5000CP to host Bria 3 SIP softphone. The different devices can be 

configured in various configurations depending on your VoIP solution. This document 

covers a basic setup with required option setup. 

Interop History 

Version Date Reason 

1 February 20, 2012 Interop with Mitel 5000CP v5.0 SP1 PR2 and Counterpath 

Bria SIP softphone 

Interop Status 

The Interop of the Bria SIP softphone has been given a Certification status. This device 

will be included in the SIP CoE Reference Guide. The status the Bria SIP softphone 

achieved is: 

Software & Hardware Setup 

3 

The most common certification which means the device/service 

has been tested and/or validated by the Mitel SIP CoE team. 

Product support will provide all necessary support related to the 

interop, but issues unique or specific to the 3rd party will be 

referred to the 3rd party as appropriate. 

This was the test setup to generate a basic SIP call between the Bria 3 SIP softphone 

and Mitel 5000CP. 

Manufacturer Variant Software Version 

Mitel 5000CP V5.0 SP1 PR2 

Mitel 5340 IP Sets and 5360 IP Sets Minet (4.01.00.20) 

CounterPath Bria SIP softphone 3.3


Tested Features 

4 

This is an overview of the features tested during the Interop test cycle and not a detailed 

view of the test cases. Please see the SIP Line Side Interoperability Test Pans for 

detailed test cases. 

Feature Feature Description Issues 

Basic Call Making and receiving a call 

DTMF Signal Sending DTMF after call setup (i.e. mailbox password) 

Call Hold Putting a call on hold 

Call Transfer Transferring a call to another destination 

Call Forward Forwarding a call to another destination 

Call Conference Conferencing multiple calls together 

Redial Last Number Redial 

MWI Message Waiting Indication 

T.38 Fax Fax Messages Not Supported 

Video Video Capabilities N/A 

Dynamic 

Extension 

Multiple sets ringing when one number dialed 

- No issues found - Issues found, cannot recommend to use - Issues found


Device Limitations 

5 

This is a list of problems or not supported features when Bria SIP softphone is connected 

to the Mitel 5000CP. 

Call Hold 

Call Conference 

Message Waiting 

Indicator (MWI) 

Feature Problem Description 

Music-on-Hold may not play. 

The held call is dropped by Bria in 30 seconds after the Hold initiation. 

Recommendation: To be fully successful, in Bria configuration for 

Account Settings, set Hold Method to "Handle hold request in M-Line 

and C-Line". 

Also, in Bria’s Preferences->Advanced, uncheck the box "Enable 

inactivity timers". 

(When this option is enabled (i.e. checked), Bria ignores the 

configured number of seconds, and sends BYE request to Mitel 

5000CP in 30s after Hold initiation). 

When Bria’s user initiates 3-party conference and then goes on-hook 

first, the other two parties are also disconnected. 

Recommendation: None. Contact CounterPath Corporation in this 

matter. 

5000 sends the NOTIFY messages to Bria. 

However, Bria responds with "400 Bad Request" because of "Invalid 

message body". 

Because of this, there is no visible MWI appears in Bria. 

Recommendation: The NOTIFY message’s format in 5000CP needs 

to be changed. This change will be available in the new software 

package. Contact Mitel for further information.


Network Topology 

6 

This diagram shows how the testing network is configured for reference. 

Figure 1 – Network Topology


Configuration Notes 

This section is a description of how the SIP Interop was configured. These notes should 

give a guideline as to how a device can be configured in a customer environment and 

how the Bria SIP softphone was configured in our test environment. 

Disclaimer: Although Mitel has attempted to setup the interop testing facility as 

closely as possible to a customer premise environment, implementation setup 

could be different onsite. YOU MUST EXERCISE YOUR OWN DUE DILIGENCE IN 

REVIEWING, planning, implementing, and testing a customer configuration. 

5000CP Configuration Notes 

7 

The following steps show how to program Mitel 5000CP to connect with the Bria SIP 

softphone. 

Network Requirements 

• There must be adequate bandwidth to support the voice over IP. As a guide, the 

Ethernet bandwidth is approx 85 Kb/s per G.711 voice session and 29 Kb/s per 

G.729 voice session (assumes 20ms packetization). As an example, for 20 

simultaneous SIP sessions, the Ethernet bandwidth consumption will be approx 1.7 

Mb/s for G.711 and 0.6Mb/s. Almost all Enterprise LAN networks can support this 

level of traffic without any special engineering. Please refer to the 5000 Engineering 

guidelines for further information. 

• For high quality voice, the network connectivity must support a voice-quality grade of 

service (packet loss


8 

System License – Phones 

Launch the 5000’ programming session and ensure that the 5000CP is equipped with 

sufficient licenses for the connection of SIP end points. This can be verified within the 

Software License form. See Figure 2. 

Figure 2 – System License


9 

Add a SIP phone 

Navigate to System->Device and Feature Codes->Phones->Local (for networked 

configurations). 

Right click on the free space in right hand side pane and select Create SIP Phone as 

shown in Figure 3. 

Pick (or type in) the extension number for the new SIP phone and click OK. 

Figure 3 – SIP phone creation


10 

SIP Phone’ configuration details 

After successful creation of a new SIP phone, double click on it. The default configuration 

settings will be displayed as shown in Figure 4. 

In this screen, you may need to change some of the settings: 

• Passcode – make sure the passcode here matches the Password configured in SIP 

Account for Bria 3 softphone. 

• Configure Audio settings for camped, held and ringing calls as required 

• Take a note of SIP Phone Group number since we will need it later. 

Associated Extensions 

Click Associated Extensions node as shown in Figure 5. 

Configure Voice Mail extension according to the site configuration. 

Also, configure Outgoing Extension to allow this SIP phone to seizure some definite trunk 

line when making an outbound call. 

Figure 4 – SIP phone configuration overview


11 

Flags 

Figure 5 – Settings for Associated Extensions 

The use of Flags can differ from site to site. In our test environment, we use the settings 

as shown in Figure 6 

Figure 6 – Flag settings (an example)


Voice Mailbox Creation 

By default, when the new phone has been added to Mitel 5000CP, there is no voicemail 

box created for this extension. 

That’s why, if you click Mailboxes node as in Figure 6, you don’t see any mailboxes 

associated with this new SIP phone. So, we have to create the user’s voice mailbox 

manually. 

Navigate to Voice Processor->Devices->Mailboxes->Local (for networked 

configurations). 

Right click on the free space in right hand side pane and select Create Associated 

Mailboxes as shown in Figure 7. 

Select the phone type – SIP Phone, and click Next. 

Click on newly created SIP phone and click Add Items button. 

Then click Finish button. 

Figure 7 – Mailbox creation 

After successful creation of the new voice mailbox, double click on it to view its settings. Since the 

associated user has never accessed the voicemail before, the default mailbox initialization status 

is set to No and the System Greeting is being used by default. The default passcode is 1111. 

So, make a call from Bria softphone into the voicemail pilot number to initialize the mailbox. (You 

need to change the passcode and record the voicemail box’ name and greetings). Configure 

some other options as required. See the example in Figure 8. 

12


13 

Figure 8 – Voice mailbox settings


14 

SIP Phone Groups 

As we noticed the SIP Phone Group’ number in SIP Phone’ configuration details section, 

now we need to configure some settings there. 

Navigate to System->Device and Feature Codes->SIP Peers->SIP Phone Groups and 

collapse the node where our SIP phone resides in (P9005 in our test environment). Click 

Configuration as shown in Figure 9. 

In Configuration screen, we can see in which Call Configuration this SIP phone resides 

in. You can configure the Call Configuration for this Phone Group by double clicking on it. 

See section Call Configuration later in this document for details. 

Here, we also can define whether Camp-on allowed or not and change the phones’ 

operational status to e.g. Out-of-Service –Maintenance. 

Make sure that Maximum Number of Calls is set to 2! Otherwise, Call Forwarding on 

Busy will not work. 

Figure 9 – SIP Phone Groups’ configuration


15 

Authentication 

Click Authentication and ensure that option Enable In-bound Authentication is set to 

“Yes”. See Figure 10. 

Figure 10 – Authentication setting for the SIP Phone Group


16 

MWI/Pullback 

The MWI/Pullback field determines whether the phone accepts Message Waiting 

Indication (MWI) from Mitel 5000CP. 

Verify that option Accept MWI is set to Yes. See Figure 11 for details. 

Leave all other configuration options for NAT Settings and Registrations at their default 

values. 

Figure 11 – MWI settings


17 

Call Configurations 

Call configurations define the settings that IP and SIP phones use when connected to 

calls. You can assign multiple devices to a specific call configuration. 

By default, all IP devices are being placed in Call Configuration 1, which is 

programmable. 

For the SIP phones, you assign the Call Configuration to the SIP Phone Groups. 

You can program up to 25 different Call Configurations. 

Set Audio Frames/IP Packet to “2” which corresponds to the RTP packet rate of 20ms. 

Ensure that DTMF Encoding Setting and Transmit Lever are set according to the site 

requirements. 

Also set the required Speech Encoding Setting. 

See an example in Figure 12 

To view the list of the phones that are currently assigned to the call configuration, 

navigate to: 

• System->IP-Related Information->Call Configurations-> 

• Click Phones 

Figure 12 – Call Configuration


Bria SIP Softphone Configuration Notes 

The following steps show how to program the Bria SIP softphone to interconnect with Mitel 

5000CP. 

The configuration settings below are the main reference points and by any means could not be 

considered as the comprehensive configuration instructions. 

We strongly recommend contacting the Bria phones’ manufacturer – CounterPath Corporation for 

more detailed instructions and manuals. 

Launching Bria Softphone 

Bria 3.3 software can be easily installed on any computer and it launches as a standard computer 

application. 

To start the application, you can either double click on the desktop icon Bria 3 (if it was created) 

or navigate to Start->Programs-> CounterPath Bria 3 and select Bria. 

Bria Softphone configuration settings 

Create a SIP account 

To create a new SIP account, in Bria 3 softphone application, click Softphone and select Account 

Settings. 

In Account Settings screen, click Add and select SIP Account. 

See Figure 13 for details. 

18


19 

Figure 13 – Create a SIP account


SIP Account Configuration 

Account 

Under Account tab, type in the meaningful name for this account. You can have many accounts 

configured on Bria softphone. To easy distinguish them, it is a good idea to put some unique 

names there. 

Enter User Details as shown in Figure 14. 

The User ID and Authorization Name should match the extension number and Password here 

should match the Passcode that were created earlier in Mitel 5000CP. See sections Add a SIP 

phone and SIP Phone’ configuration details. 

Ensure that option Register with domain and receive calls is enabled. 

20


21 

Figure 14 – SIP account details


Voicemail 

Under Voicemail tab, enable Check for voicemail box and configure the settings below (see 

Figure 15). 

Configure the Forwarding section if the call forwarding is required. 

22 

Figure 15 – Voicemail settings


Topology 

Under Topology tab, set Firewall Traversal method to None. 

If you want Bria 3 to use some definite port numbers, identify the port range in the corresponding 

section. See Figure 16 for details. 

23 

Figure 16 – Topology settings


Presence 

Under Presence tab, we left all settings intact as shown in Figure 17. 

The settings for Storage were not changed as well. 

24 

Figure 17 – Presence settings


Transport 

Under Transport tab, you may leave all settings intact as they shown in Figure 18. 

25 

Figure 18 – Transport settings


Advanced 

Under Advanced tab, you may need to change the registration settings according to the site 

requirements. 

Since currently Mitel 5000CP does not support session timers, ensure that option Enable 

session timers is disabled. 

Make sure that Hold method is set to Handle hold request in M-line and C-Line. 

NOTE: if you select the other option for Hold method, the Music-on-Hold (MOH) is not played to 

other party during the call holding. 

See the example in Figure 19. 

26 

Figure 19 – SIP account’ Advanced settings


Submit the SIP Account settings by clicking OK button and verify that Bria 3 softphone has been 

registered successfully on Mitel 5000CP. The screen for success registration should look like the 

one in Figure 20. 

27 

Figure 20 – Fully registered Bria 3 softphone


Preferences Configuration 

After successful SIP account configuration, we also need to configure some of the essential 

Preferences. 

Devices 

In Bria 3 softphone application, click Softphone and select Preferences. Select Devices on the 

left. See Figure 21 for details. 

Ensure the correct devices are selected for the Speaker and Microphone. 

28 

Figure 21 – Device preferences


29 

Network 

Click Network on the left and ensure that Local Area Network has been selected for the 

Network Connection Speed. See Figure 22. 

Figure 22 – Network preferences


Audio Codecs 

Currently, Mitel 5000CP supports two audio codecs on SIP endpoints: G.711U/A and G.729. 

As such, configure Bria 3 accordingly to match the supported audio codecs. See an example in 

Figure 23. 

Figure 23 – Audio Codecs preferences 

In our test environment, we left the settings unchanged for: 

30 

- Video Codecs (video streaming is not supported by Mitel 5000CP); 

- Quality of Service; 

- Media Quality; 

- Directory; 

- Call Automation.


Advanced preferences 

When updating the Advanced preferences, make sure the correct DTMF settings are selected. 

Also, for RTP, verify that parameter Enable inactivity timers is disabled. See Figure 24 for 

details. 

NOTE: When this parameter is enabled (i.e. checked), for the call Hold scenarios, Bria 3 ignores 

the configured number of seconds, and sends BYE request to Mitel 5000CP in 30s after Hold 

initiation. 

Thus, disable this option to avoid the dropping of the held calls. 

31 

Figure 24 – Advanced preferences


32

CounterPath Bria Mitel 5000 - Phone Systems

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?