Anastasia House - Anglia Ruskin University

Anastasia House
Resident’s Handbook

Contents
Emergency Checklist Page 3 - 4
Fire Safety Page 5
Medical Services Page 6
Heating and Hot Water Page 7
Kitchen Appliances Page 7
Housekeeping Page 8
Rubbish and Recycling Page 8
Repairs and Maintenance Page 9
Bicycle Storage Page 10
Key Replacements Page 9
Internet Page 10
Post Page 10
Electoral Register Page 10
Accommodation Insurance Page 11
Residential Assistants Page 12
Visitors and Overnight Guests Page 12
Campus Access Page 13
Security Management Plan Page 13
Cleaning Management Plan Page 14
Electrical Services management Plan Page 15
Cambridge Maintenance Management Plan Page 16
Snow and Ice Clearance Policy Page 17
Contacts Page 18
2

Useful contacts
Anglia Ruskin University 01223 363271
Repairs & Maintenance Extension - 6464
For reporting and follow-up of all maintenance matters
E-Mail: facilities-helpdesk@anglia.ac.uk
Accommodation Officer Extension - 2900
For matters regarding accommodation contracts, fees and house-hunting
E-Mail: camaccom@anglia.ac.uk
Residence Officer Extension - 2905
For all other matters related directly to your house of residence
StudentCom, Internet issues 0844 943 1170
Emergency telephone numbers
3
Your Address:
Room Number
Flat Number
Anastasia House
186 East Road
Cambridge
CB1 1BG
Campus Security Internal 2368 External 08451962368
For urgent assistance outside office
Anastasia House Residential Assistant 07715993957
Out of hours emergencies only
Emergency Services (9) 999
Fire, Police, Ambulance in an emergency only
Parkside Police Station 01223 358966
For non-urgent Police matters
Services: Emergency shut-offs telephone numbers
Gas mains and stop valve: Helpdesk (Mon Fri: 08:00–17:30) 6464 or 0845 196 6464
Security (Outside Office Hours) 2368 or 0845196 2368
Electricity mains and fuse box: Helpdesk (Mon Fri: 08:00–17:30) 6464 or 0845 196 6464
Fire safety equipment locations
Emergency Checklist
Residential Assistant (Outside Office Hours) 07738458214
Fire extinguisher & fire blanket: Kitchens
Foam/Water fire extinguishers: Corridors
Fire alarm control panel: Main Entrance Foyer
Call Points & Fire Safety/Evacuation Signs: Corridors / Fire Doors
Smoke detectors: Bedrooms and Common Areas
Heat detectors: Kitchen Areas

In the event of fire
If you discover a fire:
1. Raise the alarm
Shout “fire” to alert others – but do not cause panic.
If there are fire alarm call points, break the glass of the nearest one to sound the fire
alarm.
Make use of fire-fighting equipment to tackle small fires, if it is safe to do so.
2. Evacuate the building
Leave the building by the nearest exit and proceed to the outside assembly area.
• Try to close windows and doors behind you to prevent fire from spreading.
• Bang on the doors of others to alert other members of the household.
• Do not re-enter the building until given the ‘all clear’ by a Fire Officer.
3. Call for help
Dial 9- 999 from any internal phone and ask for the fire service. Ensure they have your
correct address.
• Tenants with mobility issues must contact UAS Office to complete a personal evacuation egress plan. (PEEP)
• Tenants inviting mobility impaired guests into the building must advise the UAS Office or the residential
assistant prior to the guest arriving.
• Tenants are responsible for the safe evacuation of their guests in the event of fire alarm activations.
Fire-fighting equipment
Fire-fighting equipment is provided for putting out
small fires where it is safe to do so.
Using Fire Fighting Equipment
• Do not put yourself or others at risk.
• Make sure you have a clear exit route.
• Use the correct equipment – never use
water on an electrical or chip pan fire.
If in doubt, get out, stay out and call the Fire
Service.
Make sure that fire-fighting equipment remains in
working order. There should be an unbroken
plastic seal on the safety pin of all extinguishers.
Used or misused fire-fighting equipment must be
reported to the Residence Officer without delay so
that replacements can be arranged.
If you are unsure about the function of any firefighting
equipment in your property, ask your
Residence Officer to explain.
Emergency Checklist
4
Be prepared
Plan your escape
• When you first move in, you should think
about your escape route – how will you get
out in an emergency?
• Make sure escape routes are kept clear –
hallways, stairs and doors should not be
blocked.
• Keep fire doors closed – they will protect you
from fire and smoke.

Heat and smoke alarms
Photo example of smoke detector
Heat and smoke sensors
1. The smoke alarm which has been activated will be indicated by a red light flashing about once every half a
second.
2. The fire alarm sounders will activate when any detector is set off. Please vacate the building by the nearest
fire exit once the sounder is activated.
3. Please note that kitchens are fitted with heat detectors designed to detect the heat of a serious fire.
4. Sensor heads removed are recorded by the alarm panel and will notify staff.
To avoid false alarms
• Do not dry clothes on radiators or in rooms.
• Do not use candles or joss-sticks in the property.
• Do not smoke or use any naked flames in the property.
• Do not use solvents or bleach in concentrated amounts.
• Keep your kitchen door shut: the heat detector in your
kitchen will ignore normal cooking fumes, but if smoke is
allowed to escape through the door it will activate the
smoke detectors in the corridors.
• Do not spray aerosols near detector heads.
The alarm system is tested by contract staff on Mondays at approximately 11.00am.
Gas leaks
In the event of a gas leak:
• Don’t smoke or use naked flames.
• Don’t turn electric switches on or off.
• Turn the gas supply off at the mains.
• Open doors and windows to let the gas escape.
• Make sure the Gas Emergency Service is called – dial 0800 111999.
Warning
Fire Safety
We refer you to the University’s Rules, Regulations and Procedures for Students - Residences Regulations 4.2
‘The Tenant’s Obligation’, 4.2 b.7: “Not to tamper with, misuse or remove any item of fire-fighting equipment
and/or of the fire alarm system. Not to damage or misuse any services supplying the property. To report any
defects or damage to the University Accommodation Services Manager or nominee at the University
Accommodation Services Offices as soon as is reasonably practicable, and in any case not later than the next
working day.”
5
NEVER try to disable the fire alarm
system by removing or covering
detectors, disabling the electricity
supply or removing batteries. This is
very dangerous and you will be
charged for repairs and may face
disciplinary action.

Medical Centre
The Medical Centre is based on the first floor of Mumford Building (Mumford Bridge) – in Room 101 on the main
Cambridge Campus. The Medical Centre is also an NHS branch surgery offering the full range of medical
services. It is staffed during semester time by a qualified nurse practitioner and part-time practice nurses.
You can contact the Medical Centre during term time on 0845 196 2251 (or extension 2251).
Opening hours:
Monday – Thursday: 9.00am – 5.00pm
Friday: 9.00am – 4.00pm
Closed for Lunch 1.00 – 2.00pm
Daily surgeries are held, and you are always welcome, whether to seek help with problems or for advice, or just
to rest if you feel unwell. In an emergency, if it is necessary for you to attend the Accident & Emergency
Department, transport can be arranged by the Medical Centre or any of the University’s First Aid staff.
The Nurse Practitioner also holds daily surgeries. Surgeries are also held at the main surgery at 96 Chesterton
Road, which also provides emergency cover (evenings, weekends and vacations).
Medical emergencies
Medical Services
When the Medical Centre is closed, emergency cover is provided by:
Office hours: The Red House Surgery, 96 Chesterton Road
0844 477 3124
At all other times: Cambridge Doctors on Call (CAMDOC)
01223 464242
Please remember that out-of-hours calls should be for urgent cases that cannot wait until the next day.
Other Services
• Advice on self-help and information about medical services is also available 24 hours a day from NHS Direct
on 0845 4647.
• In extreme circumstances, the nearest Accident & Emergency department is at Addenbrooke’s Hospital, Hill
Road. For extreme emergencies and life-threatening circumstances, dial 999 for an ambulance.
• For all tenants and visitors safety, closed circuit television covers areas of the hall.
6

Heating and hot water
Your heating and hot water is automatically controlled, but it is worth remembering the
following points:
• Each radiator has its own control to vary the heat output while the heating is on. The
temperature can be controlled using the thermostatic control knob on the radiator.
• The heating system is pre - set to operate over a 24 hour period. (Please note that
heating system will be turned off dependant on the time of year).
Hot water is supplied via your kitchen boiler and this supplies hot water 24 hours a day.
Please advise the maintenance helpdesk if you experience any hot water supply issues.
Kitchen appliances
If you are unsure how to operate any of the appliances in your kitchen, please ask. Make sure you bear the
following points in mind when cooking:
Cooker
• Use the large switch on the wall near to the
cooker to turn the power on and off.
• Remember to switch off power when you
have finished cooking.
• Clean the cooker regularly. Deposits of fat
and grease (especially in the grill pan) can
easily catch fire.
• Open windows or turn on the extractor fan
if steam or smoke builds up.
Vacuum machines
It is essential to empty Vacuum cleaners
regularly.
Energy saving
Heating, Hot water and Kitchen Appliances
7
Fridge/freezer
• Keep door closed when not in use.
• Set the temperature control between a
quarter and half of maximum.
Microwave oven
Wasteful use of water, gas and electricity is costly and damaging to the
environment – but you can do your bit to help:
• Switch off lights and other electrical items when not in use. Don’t
use the ‘standby’ mode on TVs, etc. – switch them off properly.
• Make sensible use of your heating. If your room is cold, close the
windows before turning up the heat.
• Don’t leave the water running while brushing teeth, and try to
wash-up using a bowl rather than a running tap.
• Let the Helpdesk staff know about dripping taps wasting water, or if
your building’s being over-heated (ext. 6464).
• Switch off lights and electrical items when not in use. Don’t use the
‘standby’ mode on TVs, switch them off properly, unplug phone
chargers, etc.
• Follow instructions closely when cooking preprepared
food.
• Do not put any metal items inside the
microwave.
• Clean the inside regularly to prevent damage to
the microwave
Energy charges
Your accommodation fee
covers electricity, gas and
water bills up to a level of £7
per student per week.
If you’re careful with how
you use water and energy, it
is unlikely you’ll exceed this.
Be aware, though, that we
will bill residents who go
over this threshold for the
excess utility charges.

Cleaning
The cleaning of communal bathrooms and kitchens during the year is the joint
responsibility of tenants. Everybody should contribute to keeping their allocated
communal areas tidy and clean up after themselves. You may find it useful to arrange a
cleaning rota to make sure everybody does their fair share of work. Copies of cleaning
rotas are available from your Residence Officer in the Accommodation Office.
Bins in the kitchens are emptied on Tuesdays and Friday. Corridors and stairwells are
also cleaned. Each tenant is responsible for keeping their own bedroom clean and tidy.
If UAS staff find bedrooms, communal bathrooms or communal kitchens to be of an unacceptable standard of
cleanliness, then contract cleaners will carry out the cleaning required and charges will apply.
Steps to reduce/ prevent mould growth on walls and windows
Keep windows and walls dry inside by:
• Ventilating rooms by opening windows and using any vents provided.
• Wiping away condensation.
• Heating rooms.
• Open blinds to warm rooms with sunlight.
• Drying clothes inside residences is not permitted due to this contributing to mould problems.
• Keep cupboards and bedrooms uncluttered and well ventilated.
Gardens
The gardens around the halls are maintained on a regular basis by contractors working for Anglia Ruskin.
Rubbish bins in kitchens are emptied twice a week by contracted cleaners. Any excess rubbish from kitchens
and bedrooms must be removed by tenants to the bins by the courtyard. Excess rubbish will not be removed
by the contract cleaners. The Anastasia house courtyard is not a general waste area and additional charges will
apply if general refuse is cleared from this area.
Tenants are advised to make use of the Recycling Bins located by the Courtyard for recycling items such as glass
bottles, cans, paper, and plastic bottles. Remember to rinse all cans/glass before disposal-preferably using
washing up water to minimise fresh water waste.
Recycle Bins: Dark Blue
All paper and card (except shredded – put in green bin,
envelopes including window envelopes, catalogues, tins and
Cans, aerosol cans, clean foil and foil trays, metal lids from
jars, glass bottles and Jars, plastic bottles, drink/soup cartons
(e.g tetra Pak)
* please rinse out
Landfill Bin: Light Blue
Housekeeping
Rubbish and Recycling
Anything can go into these bins, but please recycle where
possible
8

Important Notes
• Do not leave rubbish sacks loose on the floor. Always tie bin bags up at the neck. Do not put sharp
items in the bins. Anything left outside the provided bins will not be collected.
• If residents do not adhere to the rubbish collection guidelines, i.e. leave excess rubbish in their
communal areas or contaminate recycling bins, additional collections will have to be arranged for
which a charge will be made.
• A small red box called a sharps bin is provided to put any broken glass or other sharp items in for
disposal. This will also be emptied by the cleaners on Tuesday and Friday Mornings.
Repairs and Maintenance
You should report any repairs and maintenance issues in your accommodation as soon as possible when they
arise. Do not attempt repairs yourself.
All requests for repairs and maintenance should be submitted directly by calling the Maintenance Helpdesk on
ext 6464 from your bedroom phone or e-mail them at: facilities-helpdesk@anglia.ac.uk.
The Maintenance Helpdesk is open between 8.00am and 5.30pm Monday to Friday. In the event of
maintenance emergencies only outside these office hours – please contact the Residential Assistant on duty by
telephoning them on 07715993957.
Repairs and maintenance issues are dealt with as quickly as possible in accordance with standard priorities. You
will be issued with a job number when you call. Please ask for an approximate timescale for completion. An
information update card will be left by trade’s staff when they visit.
Guide to Estates and Facilities Services Repair Response Categories
Emergency Urgent Routine Non Urgent
A priority: 2 hour response B priority:
C-D priority:
E-F priority:
24 hour response
48-72 hour response 96-120 hour response
Immediate danger to personal
safety
Repairs to light fittings Faulty blinds or curtains TV aerial faulty
Serious damage to building or Light bulbs, where only one Fridge/freezer faulty Wall repairing
equipment
within the room and causing a
safety hazard
Bomb warnings/ natural disaster Blocked toilets or urinal (if this
is the only facility available)
Cooker faulty Painting
Failure or major faults/leaks
involving gas, water or electrical
power
Blocked sink Intercom not functioning Furniture faulty
Fire and fire alarm activations Hot water and heating faults Faulty plumbing Microwave not working
Doors – failure or break in Minor fault on fire panel Replacing door closers Upgrade of glazing
Emergency boarding up of
Water temperature/ Minor repairs to building
broken windows
pressure faulty
It will be your responsibility to play an active part in reporting repairs required to the appropriate University
Accommodation Services Office. If you neglect to do so and damage is caused to the property or contents,
perhaps by not reporting a water leak, you may be liable for the cost of repair as damage would be considered
to have been caused because of the tenant’s neglect. Apart from possible damage to your accommodation, the
delay may also endanger life, with resulting liability if you do not report certain items promptly.
Please note: During your period of occupation a number of maintenance and inspection visits will take place
covering issues such as gas and electrical certification, fire alarm testing and water supply monitoring. You will
be expected to allow access to tradesmen and staff. Please ensure all walkways and escape routes are clear of
obstructions. E-mails and posters will be displayed for advance notice.
9

Bicycle Storage
Tenants living in Anastasia House may store their bicycle in the bicycle store in the Anastasia House courtyard.
Please ensure you lock your bike at all times when not in use.
Key Replacements
Should you be in the unfortunate situation of losing, misplacing or having your keys stolen, then you should call
into the UAS office (Easting’s Building Room 001) during office hours and sign for a replacement set. In the event
that you are locked out of your bedroom outside of UAS office hours then telephone the on-call Residential
Assistant on duty for assistance.
Internet and Post
Internet
Anastasia House of Residence features a hard wired broadband internet connection provided by Studentcom. A
1Mb/s connection is provided as standard. An additional upgrade to 4Mb/s can be provided at an additional cost
to you.
Information on internet connection / usage / technical support / and additional services can be found by
contacting the Studentcom technical support helpline directly using the following numbers or e-mail address:
Studentcom
Telephone: 01275 793403 / 08449431170
E-mail them at support@studentcom.co.uk
Post
Each tenant will be issued a key to gain access to their own allocated post box located in the Courtyard of
Anastasia House. Post is delivered to the Hall by Royal Mail once a day in the mornings Mon-Sat. If you receive
an item of post for anybody who no longer lives at your address, please cross out the address, mark the item
“Return to Sender” and drop it back to a public post box.
Electoral Register
Anyone offered University Accommodation who wishes to “opt out” of inclusion in the commercially available
copy of the electoral register should have advised UAS in writing before taking up residency.
10

Accommodation Insurance
11

Residential Assistants
The emergency on call Residential Assistant can be contacted outside of office hours by telephoning
07715993957
This service is available seven days a week:
Monday to Friday from 5.00pm to 8.30am.
Friday to Monday inclusive from 5.00pm to 08.30am.
University close down period and Bank Holidays – 24 Hour cover.
In the event of an emergency please contact:
University Security Office on 08451962368
Anastasia House – Visitors and Overnight Guests
You may have one non-paying guest to share your room for not more than one night in any seven nights in a
row, unless we agree differently in writing.
Tenants must accept responsibility for the actions of their guests or visitors to the property or building.
Tenants inviting mobility impaired guests into the building must advise the UAS Office or the residential
assistant prior to the guest arriving.
Tenants are responsible for the safe evacuation of their guests in the event of fire alarm activations.
If you are a tenant living in Anastasia House, please advise and give details of your overnight guest
to the on call - Residential Assistant.
12

Background
UAS Cambridge Security Management Plan 2012/13
University Accommodation Services (UAS) in Cambridge manage several halls of residence and a number of
dispersed houses (both owned and managed by the University). The halls are located both on and off campus.
Physical security
All buildings are designed to ensure a good level of security for occupiers, visitors and other users. All entrance
doors are securable, whether by electronic magnetic-lock systems accessible via swipe cards or by traditional
locks and keys.
In halls, all rooms also have lockable bedroom doors. In houses, most have lockable bedroom doors, and shared
student houses (allocated to friends sharing) have lockable main entrance doors.
The halls, along with some public areas of campus, have CCTV camera coverage for main entrance and egress
areas.
The role of the security team
Anglia Ruskin University has a team of security officers who cover the campus and are on call for residential
buildings 24 hours a day, seven days a week. The team are based in a control centre, and react to incidents
when they occur. They also undertake routine patrols of areas of the campus including residential buildings.
Security staff have contact details for a UAS Manager and University Senior Manager “on call” in the event of a
major incident.
The role of UAS Residential Assistants
UAS also employ “Residential Assistants” to provide out of hours emergency response cover to larger Residential
Developments, including all halls in Cambridge and the Collier Road houses. Residential Assistants live in the
halls, and carry a mobile phone upon which they can be contacted at all times when the main UAS Office is
closed. Residential Assistants provide a first line response to incidents, and liaise with campus security about
security issues.
Ongoing review
There are regular reviews of the security provision and routine liaison between UAS Managers and Security
Managers to ensure that services provided remain at a high standard.
The University also has a regularly updated disaster recovery plan and business continuity plan.
13

Background
UAS Cambridge Cleaning Management Plan 2012/13
University Accommodation Services (UAS) in Cambridge manage several halls of residence and a number of
dispersed houses. The halls are located both on and off campus. The houses are located within an approximate
1.5 mile radius of the East Road campus.
Cleaning responsibilities
Campus cleaning services are provided by contract cleaners.
During term time they provide weekly cleaning and refuse disposal services to halls as follows:
Peter Taylor House Halls – Three visits per week
Swinhoe House Halls – Two visits per week
Bridget’s and Nightingale Halls – Two visits per week
Anastasia House - Three visits per week
Contractors clean communal corridors, lobbies and lifts, and remove refuse from buildings subject to it being in
appropriate (provided) refuse bags and located in, or immediately adjacent to, kitchen bins. Contractors also
undertake termly communal deep clean functions including floor polishing and sealing, and de-scaling of WC’s.
Students are responsible for cleaning their own rooms, along with shared kitchens (lockable) and bathrooms (for
their area / cluster). In order to facilitate this, all households and clusters in halls are provided with a vacuum,
mop and bucket and brush.
Recycling facilities
Recycling receptacles are located within kitchens at PTH and Anastasia, and in the rear Courtyard at Swinhoe,
and externally at Bridget’s and Nightingale.
Annual deep cleaning services
An annual “deep clean” of all areas is carried out by contract cleaners during the summer between student
occupancy agreements of different academic years. This includes full kitchen and bathroom cleans to all
properties. Additionally, carpets are cleaned and windows are cleaned in halls.
Refuse disposal
On campus contractors remove refuse from collection points in kitchens to large paladin or “Euro 1100” bins in
central bin compounds. Refuse is then collected by Cambridge City Council and disposed of off campus.
The City Council collect refuse directly from the external bins at off campus houses.
Instructions about what to put in different coloured bins are provided at houses.
Ongoing review and queries
The Estates Facilities department has a full time Soft Services Manager, in addition to the external cleaning
contractor’s management staff.
Regular review meetings are held between UAS and the Contracts Manager.
14

UAS Cambridge Electrical Management Plan 2012/13
Mechanical and electrical services
Anglia Ruskin University employs a contractor to provide reactive mechanical and electrical services.
Planned and cyclical M&E works (including statutory compliance inspections) are organised by NPMA (Network
Planning and Maintenance Anglia Ltd.)
M&E works are commissioned via the help desk (*6464) as with other repairs.
Fire alarm testing
Routine testing is organised by NPMA for owned properties. At some off campus leased houses fire alarm
system tests are carried out by UAS personnel. Responsibility for cyclical testing of fire panels at leased houses is
normally carried out via landlords’ representatives with UAS facilitating access and assistance.
Electrical fixed installations
Fixed electrical installations are tested in accordance with the requirements of the Universities UK Approved
Code of Practice for the management of residential accommodation. Therefore, tests are undertaken every five
years.
Landlords (property owners) are responsible for testing at off campus residential properties not owned by the
University.
Portable appliance testing (PAT)
Anglia Ruskin University carries out portable appliance testing every year on University provided portable
electrical equipment.
Furthermore, to minimise risk to occupants and their fellow residents, the University organises a PAT
programme to test all resident’s personal portable electrical appliances during the first few weeks of each
semester. Any items found to be unsafe will be disconnected and labelled.
This service is generally sub-contracted to a registered electrical contractor.
There is a one off charge of £20 per room for this service, regardless of the number of appliances tested.
15

UAS Cambridge Maintenance Management Plan 2012/13
Maintenance help desk
Anglia Ruskin University has a centralised maintenance help desk, to which all repairs should be reported.
The help desk can be contacted on University Extension 6464, or via 0845 196 6464 from outside the University.
Once repairs are reported a reference number for the job will be issued. This should be kept for future
reference.
Many repairs are carried out by “Direct Maintenance Services” (DMS) staff, employed by NPMA, a subsidiary
company of Anglia Ruskin University. Other repairs, notably mechanical and electrical jobs, are carried out by
contractor staff. The University currently outsources reactive M&E services.
All staff carrying out repairs will have appropriate ID badges.
Out of hours maintenance emergencies
UAS also employ “Residential Assistants” to provide out of hours emergency response cover to halls. Residential
Assistants carry a mobile phone upon which they can be contacted at all times when the main UAS Office is
closed. Residential Assistants can provide a first line response to emergency repairs.
Maintenance response times
Maintenance jobs are classified into a priority rating, dependant on the nature of the job.
Urgent jobs, which represent an immediate danger to health or will cause significant consequential damage to
property should be attended to, to make safe, within 4 hours, with any further repairs being required
undertaken within the next normal working day. An example of a repair of this kind would be stopping a flood
by isolating a water supply within 4 hours, and then restoring normal water supply within the next working day.
Routine maintenance jobs are normally carried out within 4 working days. This might include issues that affect
the convenience of the occupant such as microwave failure when the occupants still have use of other cooking
facilities.
Minor repairs, such as tightening a hinge on a wardrobe or repairing a drawer runner, would normally be carried
out within 7 working days.
There are other non-urgent jobs that may be resolved as part of a time tabled alterations and improvement
programme. These works will be assessed by UAS and Facilities staff, and may not be carried out very quickly.
Feedback would, however, be provided. An example might be a furniture upgrade.
Ongoing review
There is regular routine liaison between UAS Managers and University Facilities Services Managers to ensure
that services provided remain at a high standard.
16

The University does not commit to clear all snow and ice from site.
Where possible, signage will be erected to warn campus users of dangers posed by snow and ice.
Where possible, during working hours, grit will be spread around main entrance, egress and campus access
routes.
Campus users are encouraged to take extra care when accessing the campus and its buildings during periods of
snow and ice.
Estates and Facilities
June 2012.
UAS Cambridge Snow and Ice Clearance Policy
17

University Accommodation Services
Useful contacts for accommodation issues in Cambridge:
Telephone Internal
Repairs & Maintenance
For reporting and follow-up of all maintenance matters
E-Mail: facilities-helpdesk@anglia.ac.uk
0845 196 6464 6464
Accommodation Officer 0845 196 2900 2900
For matters regarding accommodation contracts, fees and house-hunting
E-Mail camaccom@anglia.ac.uk
Residence Officer 0845 196 2905 2905
For all other matters related directly to your house or hall of residence
The Residence Officer will have a weekly drop in session in the University Accommodation Services Office.
The University Accommodation Services office is located in room 001 on the ground floor of the Easting’s
Building and is open Monday to Friday from 9.30am until 4.30pm (excluding UK public Bank Holidays)
Other University contacts
Contacts
Main Switchboard 01223 363271
18
Telephone Internal
Campus Security 0845 196 2368 6666
Medical Centre 0845 196 2251 2251
Students’ Union 01223 460008 2253
Counselling Service- Free, confidential & professional. 6701
(Missing someone? Can't concentrate? Bottling things up?)
On behalf of the University Accommodation Services Team
we would like to welcome you to Anglia Ruskin University
Disclaimer
Anglia Ruskin University assume no responsibility or liability for any injury, loss or damage incurred as a result of any
use or reliance upon the information and material contained within this document. Anglia Ruskin University has
taken considerable care in preparing information and materials which is displayed in this General Information Guide
Booklet. However, Anglia Ruskin University is unable to provide any warranty concerning the accuracy or
completeness of any information contained herein.