AHCA Annual Report - Agency for Health Care Administration ...

Measuring our Performance
Governor Crist has said that you cannot manage what you do not measure,
and in an effort to drive improvement in our processes, we implemented a
performance measurement tool called the AHCA Dashboard. The dashboard
is displayed on our Web site, www.ahca.myflorida.com. This application allows
citizens and Agency managers to monitor key performance measures. Data
for the AHCA Dashboard is updated by the various Agency business units on a
periodic basis (monthly in most cases).
We use the AHCA Dashboard to review our progress on various projects and
to understand how we can better serve our customers. Each week, members
of the Agency Management Team review a division’s performance measures
that are displayed on the dashboard and determine a plan of action on how
to improve or maintain performance. By helping agency managers monitor
and react to performance measurements within their business units, this
application keeps a focus on improving the work we do.
Health Quality Assurance Team –Percent of Applications Completed in
the 60 Day Requirement
BETTER HEALTH CARE FOR ALL FLORIDIANS
Florida Center Team – Number of Visits to FloridaHealthFinder.gov
Medicaid Team - Area Offices – Medicaid Provider Training Satisfaction
Results (Scale of 0 - 5)
9