Overall Satisfaction

Training is needed on how CDGS works, what is possible under the
program, an orientation to the whole system, accounting, and issues
dealing with (29);
Parents should be paid because of the administrative duties and time
spent as a provider of services (14);
Need help finding staff (PCAs, respite staff (13);
Need individual help in understanding this program step by step (10);
Need a housing specialist, staff should be paid on time, need retirement
options for in-home staff (3).
A total of 115 survey respondents stated problems with guidelines,
paperwork, and inconsistency with the program:
Guidelines are not understood, are inconsistent, have changed and
become more restrictive, arbitrary caps are applied, inability to change
between categories, inconsistency, don't know how to write a plan
that will be approved (54);
Processes need simplification, too much paperwork, paperwork has
increased, too complicated, lack of professional management of the
program; all forms could be on the web (34);
Amount of time this program takes, delays in approval, lack of
timeliness of payments (11);
Monthly fiscal reports aren't understandable or helpful, need better
details, reports could be web based, need far better tracking (10);
Parental fees are too high (3);
Poor coordination between CDCS and Medicaid (3).
A total of 52 survey respondents indicated that implementation of CDCS
is not aligned to self determination philosophy:
Intent of CDCS is not understood and the program is headed toward
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