Aetna Inc. University of Phoenix - Prior Learning Assessment ...

University of Phoenix - Prior Learning Assessment - Corporate Articulation 

Aetna Inc. 

Credit Recommendation Guide (CRG) 

The following courses have been evaluated by Corporate Articulation to potentially fulfill General Education or Elective credits for an Undergraduate Degree. In order to receive any of the 

credits recommended below, students should submit supporting documents to Prior Learning Assessment. For more information on PLA visit: ecampus.phoenix.edu/pla or contact the 

department toll free at 866-440-4707. 

*NOTE: Fees are applicable for credits evaluated. 

PLA will not award credit for certifications or coursework that duplicates the content of credits earned through PLA, transfer credit, National Testing Program credit or University of Phoenix. 

Clock hour to semester credit hour conversions are made based on current academic standards as outlined in the academic policy of the University. 

University of Phoenix Equivalency: (General Education or Elective category to which credit can be applied) 

Combinable: Courses may only be combined with courses of similar content, modality and General Education/Elective areas. 

Non-Academic: Lack of college level theory and/or principle necessary for credit recognition. Company specific and skill-based training. 

Too Few Hours: Courses/training that cannot receive credit because they are less than 1 hour total in length. Similar content in a 1(+) hour timeframe may be eligible for credit. 

Applicable Hours: Indicates the total amount of actual learning time. Any breaks or lunch time included in the initial clock hours have been removed. 

Course 

Number 

Course Title Delivery Method 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

University of Phoenix 

Equivalency 

*NOTE - THE FOLLOWING COURSEWORK MAY DUPLICATE PRE-EVALUATED CERTIFICATIONS/PROGRAMS LISTED ON THE APOLLO QUICKLIST. PRIOR LEARNING 

01/2009- 

124 GROUP INSURANCE ASSIMILATION CLASSROOM 12/2009 

01/2009- 

0 0 0 TOO FEW HOURS 

147 NEW HIRE PROVIDER RELATIONS TRAINING CLASSROOM 12/2009 75 0 0 NON-ACADEMIC 

150 

151 

DISABILITY OPERATIONS: DISABILITY SERVICE 

REPRESENTATIVE NEW HIRE PROGRAM CLASSROOM 

DISABILITY OPERATIONS: NURSE CASE MANGER 

NEW HIRE PROGRAM CLASSROOM 

154 RBCO QBS HMO ACCOUNT RECONCILIATION (154) SELF-PACED 

156 HMO CASH CONTROL UNIT (CCU) SELF-PACED 

164 HMO NON-GROUP AR SELF-PACED 

166 HMO SELF INSURED PBS SELF-PACED 

01/2009- 

12/2009 120 0 0 NON-ACADEMIC 

01/2009- 

12/2009 120 0 0 NON-ACADEMIC 

01/2009- 

12/2009 160 0 0 NON-ACADEMIC 

01/2009- 

12/2009 30 0 0 NON-ACADEMIC 

01/2009- 

12/2009 150 0 0 NON-ACADEMIC 

01/2009- 

12/2009 30 0 0 NON-ACADEMIC

Course 

Number 


167 RBCO HMO ELR ENROLLMENT (167) SELF-PACED 

170 RBCO MM & SG TRADITIONAL ENROLLMENT (170) 

TRADITIONAL SBM ELIGIBILITY PREMIUM /SERVICE 

SELF-PACED 

171 

TRAINING 

RBCO ISO TRADITIONAL (KEY/SELECT) SUMMARY 

SELF-PACED 

173 

BILLING (173) 

TRADITIONAL SBM ACCOUNTS RECEIVABLE 

SELF-PACED 

176 

TRAINING SELF-PACED 

182 NATIONAL ACCOUNT UNDERWRITING ANALYST 

NATIONAL ACCOUNT UNDERWRITING 

CLASSROOM 

183 

CONSULTANT CLASSROOM 

253 AETNA PHARMACY MANAGEMENT (APM), HMO 

SIGNING ON TO THE CICS MAINFRAME SYSTEM, 

CLASSROOM 

267 

HMO 

COB V 1996 NAIC GROUP COORDINATION OF 

CLASSROOM 

279 

BENEFITS MODEL REGULATION, HMO 

COB V DUPLICATE CLAIMS & RECONSIDERATIONS, 

CLASSROOM 

280 

HMO 

COB COORDINATION OF BENEFITS DETERMINING 

CLASSROOM 

283 

AETNA'S NORMAL BENEFITS, HMO CLASSROOM 

284 COB FAMILY INQUIRY, HMO CLASSROOM 

285 COB HMO CALCULATOR, HMO 

CUSTOMER SERVICE MEMBER INQUIRY (CSMINQ), 

CLASSROOM 

301 

HMO CLASSROOM 

342 FRAUD, HMO CLASSROOM 

347 GENERAL PROCEDURES, HMO CLASSROOM 

349 GET A VALID CUSTOMER, HMO CLASSROOM 

352 GOLDEN MEDICARE PLAN OVERVIEW, HMO CLAIM 

GOLDEN MEDICARE PROCESSING PROCEDURES, 

CLASSROOM 

353 

HMO CLAIM CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 16 0 0 NON-ACADEMIC 

01/2009- 

12/2009 128 0 0 NON-ACADEMIC 

01/2009- 

12/2009 112.5 0 0 NON-ACADEMIC 

01/2009- 

12/2009 80 0 0 NON-ACADEMIC 

01/2009- 

12/2009 112.5 0 0 NON-ACADEMIC 

01/2009- 

12/2009 225 0 0 NON-ACADEMIC 

01/2009- 

12/2009 225 0 0 NON-ACADEMIC 

01/2009- 

12/2009 3 0 0 NON-ACADEMIC 

01/2009- 


01/2009- 

INTERDISCIPLINARY/ 

12/2009 

01/2009- 

3 3 COMBINABLE 

ELECTIVE 


01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 

12/2009 

01/2009- 

4 0 0 NON-ACADEMIC 


01/2009- 


01/2009- 

12/2009 21 0 0 NON-ACADEMIC 

01/2009- 

12/2009 

01/2009- 


12/2009 6 6 COMBINABLE 


ELECTIVE 


ELECTIVE

Course 

Number 


358 HEALTHCARE BASICS, HMO CLASSROOM 

364 NATIONAL ACCOUNTS ELECTRONIC ELIGIBILITY CLASSROOM 

369 SRM AND FINANCIAL DOCUMENTS CLASSROOM 

375 HMO EFT/ERA CONVERSION, HMO CLASSROOM 

376 HMO NETWORK MANAGEMENT, HMO CLASSROOM 

377 HMO STRATEGIC CONTRACT INQUIRY, HMO CLASSROOM 

381 HOSPITAL EMERGENCY ROOM, HMO CLASSROOM 

386 HOSPITAL SHORT PROCEDURE UNIT, HMO CLASSROOM 

391 INTEREST ON LATE CLAIM PAYMENTS, HMO CLASSROOM 

395 IPA DELEGATION PROCESSING, HMO CLASSROOM 

402 LEGISLATION, HMO CLASSROOM 

403 MACROS, HMO CLASSROOM 

405 MAKING CHANGES, HMO CLASSROOM 

428 NETWORK MANAGEMENT OVERVIEW, HMO CLASSROOM 

435 ONLINE RESOURCES, HMO CLASSROOM 

465 PROVIDER INQUIRY MENU, HMO CLASSROOM 

470 PROVIDER SPECIFIC SERVICES, HMO 

QPOS REFERRED COINSURANCE FLEX OPTIONS, 

CLASSROOM 

471 

HMO CLASSROOM 

472 QPOS SELF-INSURED OVERVIEW, HMO CLASSROOM 

473 QPOS SPECIALTY PROCESSING EXCEPTIONS, HMO CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 

12/2009 8 8 0.5 


Equivalency 


ELECTIVE 

01/2009- 

12/2009 

01/2009- 

56 

Course description cut off 

12/2009 15 0 0 NON-ACADEMIC 

01/2009- 


01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 


01/2009- 


01/2009- 


12/2009 

01/2009- 


ELECTIVE 


01/2009- 

12/2009 

01/2009- 




ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 15 0 0 NON-ACADEMIC 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 


01/2009- 


01/2009- 


01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS

Course 

Number 


474 QPOS USACCESS, HMO 

QUALITY POINT OF SERVICE (QPOS) OVERVIEW, 

CLASSROOM 

476 

HMO 

QUALITY POINT OF SERVICE (QPOS) PLAN 

CLASSROOM 

477 

SPECIFICS, HMO CLASSROOM 

479 QUALITY REVIEW, HMO 

RECEIVED DATE GUIDELINES AND TURN AROUND 

CLASSROOM 

482 

TIME CLASSROOM 

486 REMIT CODES, HMO SELF-PACED 

493 SELF INSURED HMO PLANS, HMO 

SERVICE CODES & RATES INQUIRY (PSRCINQ), 

CLASSROOM 

495 

HMO 

SHORT CHECK INQUIRY CLAIM CHECK BROWSE, 

CLASSROOM 

496 

HMO CLASSROOM 

502 SURCHARGE, HMO CLASSROOM 

507 THERAPIES/CHIROPRACTIC CARE, HMO CLASSROOM 

516 URSHI - STAY SEARCH FILE, HMO CLASSROOM 

530 SOLD CASE PROCEDURES CLASSROOM 

531 MENTOR TRAINING FOR NASS (531) 

PROPOSAL WRITING FOR NATIONAL ACCOUNTS 

CLASSROOM 

532 

SALES SUPORT 

LIFE CLAIM OPERATIONS: LIFE CLAIM ANALYST 

CLASSROOM 

548 

NEW HIRE PROGRAM CLASSROOM 

584 CLAIM OFFICE WORKFLOW, HMO (584) SELF-PACED 

590 MEDICARE INTEGRATION TRAINING 

MASTERING WEB APPLICATION DEVELOPMENT 

CLASSROOM 

863 

USING VISUAL INTERDEV6 

UPDATING SUPPORT SKILLS FROM MS WINDOWS 

CLASSROOM 

895 

NT 4.0 TO MS WINDOWS 2000 CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 


01/2009- 


01/2009- 


12/2009 

01/2009- 

8 8 0.5 

ELECTIVE 


01/2010- 


01/2010- 


01/2009- 


01/2009- 


01/2009- 


01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 


01/2010- 


01/2009- 

12/2009 360 0 0 NON-ACADEMIC 

01/2010- 


01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 

32.5 32.5 2 SCIENCE TECHNOLOGY 

12/2009 32.5 32.5 2 SCIENCE TECHNOLOGY

896 

897 

898 

901 

902 

903 

906 

908 

Course 

Number 


DESIGNING A MS WINDOWS 2000 DIRECTORY 

SERVICES INFRASTRUCTURE CLASSROOM 

DESIGNING A MICROSOFT WINDOWS 

NETWORKING SERVICES INFRASTRUCTURE CLASSROOM 

PREINSTALLING & DEPLOYING MICROSOFT 

WINDOWS PROFESSIONAL CLASSROOM 

INTRODUCTION TO PROGRAMMING WITH MS 

VISUAL BASIC 6 CLASSROOM 

CREATING AND MANAGING WEB SOLUTIONS 

USING MS FRONTPAGE 2000 CLASSROOM 

BUILDING SOLUTIONS FOR MS WINDOWS 2000 

SERVER WITH VB CLASSROOM 

INTRODUCTION TO WEB DEVELOPMENT 

TECHNOLOGIES CLASSROOM 

DESIGNING A MICROSFT WIN2000 MIGRATION 

STRATEGY CLASSROOM 

909 BASIC ADMINISTRATION OF WINDOWS 2000 

WINDOWS 2000 NETWORK AND OPERATING 

CLASSROOM 

916 

SYSTEM ESSENTIALS 

SUPPORTING MICROSOFT WINDOWS 2000 

CLASSROOM 

917 

PROFESSIONAL AND SERVER 

SUPPORTING A NETWORK INFRASTRUCTURE 

CLASSROOM 

918 

USING MICROSOFT WINDOWS 2000 

UPGRADING FROM MS EXCHANGE SERVER 5.5 TO 

CLASSROOM 

923 

MICROSOFT EXCHANGE 2000 

PLANNING COLLABORATIVE SOLUTIONS W/MS 

CLASSROOM 

924 

OFFICE XP 

ADMINISTRATING MICROSOFT SYSTEM 

CLASSROOM 

943 

MANAGEMENT SERVER 2.0 CLASSROOM 

944 DEPLOYING AND SUPPORTING MICROSFT SMS 2.0 CLASSROOM 

945 ACCELERATED TRAINING FOR MS NT4 

BUILDING CISCO MULTILAYER SWITCHED 

CLASSROOM 

986 

NETWORKS CLASSROOM 

987 BUILDING CISCO REMOTE ACCESS NETWORKS CLASSROOM 

1023 CISCO INTERNETWORK TROUBLESHOOTING CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 

26 26 1.5 SCIENCE TECHNOLOGY 

12/2009 

01/2009- 

6.5 6.5 COMBINABLE SCIENCE TECHNOLOGY 

12/2009 32.5 32.5 2 SCIENCE TECHNOLOGY 

01/2009- 

12/2009 13 13 0.5 


ELECTIVE 

01/2009- 

12/2009 19.5 19.5 1 SCIENCE TECHNOLOGY 

01/2009- 


12/2009 

01/2009- 

32.5 32.5 2 

ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 

19.5 19.5 0.5 SCIENCE TECHNOLOGY 

12/2009 19.5 19.5 0.5 SCIENCE TECHNOLOGY 

01/2009- 


12/2009 

01/2009- 

32.5 32.5 2 

ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 32.5 32.5 2 SCIENCE TECHNOLOGY

Course 

Number 


1221 DB2 CONCEPTS & FACILITIES (1221) CLASSROOM 

1222 DB2 QUERY MANAGEMENT FACILITY (1222) CLASSROOM 

1224 DB2 SYSTEMS QUERY LANGUAGE 

DB2 STRUCTURED QUERY LANGUAGE FOR BSA'S 

CLASSROOM 

1225 

(1225) CLASSROOM 

1274 ENDEVOR CLASSROOM 

1313 DB2 APPLICATIONS PROGRAMMING WITH COBOL CLASSROOM 

1315 MVS/JCL FOR NON PROGRAMMERS (1315) CLASSROOM 

1316 MVS/ESA JCL AND UTILITIES CLASSROOM 

1317 VSAM FOR COBOL PROGRAMMERS CLASSROOM 

1320 C++ PROGRAMMING WORKSHOP 

DEVELOPING SERVLETS & JSP'S USING 

CLASSROOM 

1326 

VISUALAGE FOR JAVA 

WEBSPHERE APPLICATION SERVER 

CLASSROOM 

1329 

ADMINISTRATION CLASSROOM 

1330 OBJECT ORIENTED CONCEPTS CLASSROOM 

1374 HTML - ADVANCED WEB PAGE DESIGN (1374) 

HTML - INTRODUCTION TO WEB PAGE DESIGN 

CLASSROOM 

1375 


1423 JCL-MVS JOB CONTROL LANGUAGE (1423) CLASSROOM 

1428 JCL FOR BSA'S (1428) CLASSROOM 

1465 MANAGING CISCO NETWORK SECURITY CLASSROOM 

1614 OFFICE 2000: GETTING STARTED SELF-PACED 

1615 OFFICE 2000: EDITING TEXT AND PRINTING SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 24 24 1.5 SCIENCE TECHNOLOGY 

01/2010- 

12/2010 8 8 0.5 


ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 

8 8 0.5 

ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 

32.5 32.5 2 

12/2009 

01/2009- 




ELECTIVE 


ELECTIVE 


ELECTIVE

Course 

Number 


1616 OFFICE 2000: TEXT AND DOCUMENT FORMATS SELF-PACED 

1620 OFFICE 2000: INTRODUCTION TO POWERPOINT 

OBJECT-ORIENTED ANALYSIS AND DESIGN: 

SELF-PACED 

1627 

SYSTEM SELF-PACED 

1651 POWERPOINT 2000 MOUS: PRESENTATIONS SELF-PACED 

1654 POWERPOINT 2000 MOUS: CUSTOM SLIDES SELF-PACED 

1677 PHOTOSHOP: COLORS, BRUSHES, AND PRINTING SELF-PACED 

1689 PROJECT 2000 MOUS: STARTING A PROJECT SELF-PACED 

1723 RPG IV PROGRAMMING: MAINTAINING THE PAST 

TSO - INTRODUCTION TO TSO FOR PROGRAMMERS 

SELF-PACED 

1819 


1820 TSO FOR NON-PROGRAMMERS (1820) CLASSROOM 

1836 VISUAL BASIC 6.0: LISTS AND MORE CONTROLS SELF-PACED 

1851 VBSCRIPT INTRODUCTION CLASSROOM 

1886 WORD 2000 MOUS EXPERT: PAGE FORMATTING 

WORD 2000 MOUS EXPERT: MANAGING 

SELF-PACED 

1887 

DOCUMENTS SELF-PACED 

1889 WORD 2000 MOUS EXPERT: ADVANCED FEATURES SELF-PACED 

1897 WORD 2000 MOUS: PAGE FORMAT ANMD PRINTING 

SUPPORTING WINDOWS 2000 PROFESSIONAL 

SELF-PACED 

1912 

HELP DESK CLASSROOM 

1983 XML INTRODUCTION (1983) 

COMPLAINTS & APPEALS TRACKING SYSTEM 

CLASSROOM 

2089 

(CATS) CSP TRAINING, ACAS/HMO (2089) SELF-PACED 

2097 ERISA COMPLIANCE TRAINING, ACAS/HMO(2097) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 

12/2009 

01/2009- 




Equivalency 


ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 4 4 COMBINABLE SCIENCE TECHNOLOGY 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 




ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2009- 


01/2010- 


01/2009- 


01/2009- 


01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 6.5 6.5 COMBINABLE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


01/2010- 


Course 

Number 


2106 EVIDENCE OF INSURABILITY CLASSROOM 

2135 EVENT TRACKING (HMO) CLASSROOM 

2147 COB AND MOTOR VEHICLE ACCIDENTS (MVA) CLASSROOM 

2148 ONLINE REFERENCES HMO CLASSROOM 

2149 COB & MEDICARE (HMO) CLASSROOM 

2150 COB SPECIALTY PROCESSING EXCEPTIONS (HMO) 

AMBULATORY PAYMENT CLASSIFICATIONS 

MANDATE FOR OUTPATIENT HOSPITAL 

CLASSROOM 

2180 

INTRODUCTION, HMO (2180) 

AETNA NATURAL PRODUCTS AND SERVICES 

SELF-PACED 

2181 

PROGRAM (2181) 

ELECTRONIC FUND TRANSFER (EFT), ACAS/HMO 

SELF-PACED 

2185 

(2185) SELF-PACED 

2191 URGENT CARE - CSP, HMO (2191) SELF-PACED 

2191 URGENT CARE - CSP, HMO (2191) 

OUTBOUND CALL SURVEY TRAINING, ACAS/HMO 

SELF-PACED 

2192 

(2192) 

CONFIDENTIALITY (RELEASE OF MEMBER 

SELF-PACED 

2202 

INFORMATION) (2202) 

IN-NETWORK DEDUCTIBLE AND PERCENTAGE CO- 

SELF-PACED 

2203 

PAY FOR CSPS, HMO (2203) SELF-PACED 

2209 HMO CSP BIG 3 CLASSROOM 

2210 REACH FOR THE STARS (2210) CLASSROOM 

2211 HOSPITAL CONTRACTS TRAINING CLASSROOM 

2217 COB WASHINGTON STATE 

MEDICAL CLAIMS EXISTING, TRADITIONAL TO 

CLASSROOM 

2218 

MANAGED CHOICE CLASSROOM 

2231 XPEDITER - DEBUGGING ON TSO CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 



Equivalency 


ELECTIVE 

01/2009- 


01/2009- 


12/2009 

01/2009- 


ELECTIVE 


01/2009- 

12/2009 

01/2009- 



01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 



01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



01/2009- 

12/2009 24 24 1.5 


ELECTIVE 

01/2009- 

12/2009 

01/2009- 



01/2009- 


12/2009 

01/2009- 

7.5 7.5 0.5 

ELECTIVE 

12/2009 

01/2009- 



2233 

Course 

Number 


DB2 CONCEPTS AND SYSTEM QUERY LANGUAGE 


2247 EFT HISTORY - DISABILITY 

MEMBER SERVICE WORKBENCH - MSW 

SUBS/MEMB SCREENS TRAINING FOR CSPS/SCS 

SELF-PACED 

2256 


2263 OUTPATIENT SURGERY AND FACILITIES CLASSROOM 

2271 QUALITY ACADEMY: BASIC QUALITY TRAINING CLASSROOM 

2272 

QUALITY ACADEMY: QUALITY RESULTS PROCESS- 

TOOLS AND TECHNIQUES FOR TEAM FACILITATION CLASSROOM 

2273 PRICING MEDICAL CLAIMS I CLASSROOM 

2274 PRICING MEDICAL CLAIMS II CLASSROOM 

2276 EZENROLL TRAINING (2276) SELF-PACED 

2277 NORTH CENTRAL ALC ADMINISTRATION TRAINING SELF-PACED 

2279 QUALITY ANALYST TRAINING PROGRAM CLASSROOM 

2281 INPATIENT/OUTPATIENT HOSPITAL REFRESHER 

AETNATRAK - FULFILLMENT ORDERING SYSTEM 

CLASSROOM 

2305 


2307 HMO TRAINING FOR NON-ACS STAFF CLASSROOM 

2314 DAF DATA ACCESS FACILITY (2314) CLASSROOM 

2319 TRADITIONAL PRECERTIFICATION(2319) SELF-PACED 

2326 WORK SPACE CHANGES VIA E.SERVICE CLASSROOM 

2344 FIRST CALL RESOLUTION - AWARENESS (2344) SELF-PACED 

2348 TRADITIONAL CLAIM SYSTEM OVERVIEW CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 

01/2009- 

0.5 0 0 NON-ACADEMIC 

12/2009 

01/2009- 


12/2009 17.5 0 0 NON-ACADEMIC 

01/2009- 


12/2009 

01/2009- 

17.5 17.5 1 

ELECTIVE 


01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 



01/2009- 


12/2009 24 24 1.5 

ELECTIVE 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 

0.5 0 0 TOO FEW HOURS 

12/2009 

01/2010- 


12/2010 

01/2009- 



Course 

Number 


2349 BIS HMO SC CLASS - CSP TO CBS CLASSROOM 

2350 BIS KANSAS EXCEPTIONS TRAINING CLASSROOM 

2379 MEDICAL SERVICES - REGIONAL ROLLOUT (2379) 

GOLDEN MEDICARE INPATIENT CLAIM 

CLASSROOM 

2384 

PROCESSING, HMO 

GOLDEN MEDICARE OUTPATIENT CLAIM 

CLASSROOM 

2386 

PROCESSING, HMO CLASSROOM 

2389 ASO L&P ILINC SOFT SKILLS (2389) SELF-PACED 

2443 ADVANCE DIRECTIVES (2443) SELF-PACED 

2453 EXISTING TRADITIONAL CBS TO HMO CBS CLASSROOM 

2467 RBCO INPATIENT HOSPITAL TRAINING (2467) CLASSROOM 

2473 MANAGED CARE MONITOR USER GUIDE (2473) SELF-PACED 

2481 COB REFRESHER CLASSROOM 

2483 ACAS THERAPY AUTOMATION (2483) SELF-PACED 

2485 KEEPING AND MAKING THE COMMITMENT CLASSROOM 

2497 COMPLAINTS & APPEALS TRAINING CLASSROOM 

2500 QUIMP REFRESHER COURSES CLASSROOM 

2511 ARL-KEEPING THE COMMITMENT 

IN-NETWORK DEDUCTIBLE AND PERCENTAGE CO- 

CLASSROOM 

2519 

PAY FOR CBSS, HMO (2519) SELF-PACED 

2522 ARL-REACHING FOR THE STARS CLASSROOM 

2538 DENTAL DELAYED CLAIM INTEREST 

ORACLE ACCOUNTS RECEIVABLE: TRAINING FOR 

EXPERIENCED PREMIUM RECONCILIATION 

CLASSROOM 

2547 

ANALYSTS - DAY 1 CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 

12/2009 

01/2009- 

64 64 4 

12/2009 8 8 0.5 


Equivalency 


ELECTIVE 


ELECTIVE 

01/2009- 


01/2009- 

12/2009 1.5 0 0 NON-ACADEMIC 

01/2009- 


01/2010- 


12/2010 

01/2010- 

16 16 1 

ELECTIVE 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 1.5 0 0 NON-ACADEMIC 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 

01/2009- 



01/2009- 

12/2009 1.5 1.5 COMBINABLE 


ELECTIVE 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 


2548 

2549 

2550 

Course 

Number 











2552 RBCO TRAIN THE TRAINER SKILLS PART I (2552) CLASSROOM 

2573 SCORECARD LOOK & FEEL CLASSROOM 

2580 DRAFT RESEARCH 

MEDICAL SERVICES STRATEGY - CERTIFICATION 

CLASSROOM 

2603 


2605 BIS HMO NEW HIRE CBS 


EXPERIENCED CONTACT ONE / CUSTOMER 

CLASSROOM 

2632 

SERVICE ASSOCIATES CLASSROOM 

2635 HEWITT TRAINING CLASSROOM 

2636 NATIONAL ACCOUNTS WSF2R 


EXPERIENCED CORE AND REGIONAL 

SELF-PACED 

2672 

COLLECTIONS 


CLASSROOM 

2680 

EXPERIENCED CORE AND REGIONAL CCU 

SELECT ACCOUNT GROUP INSURANCE PRODUCT 

CLASSROOM 

2710 

PRE-TEST (2710) SELF-PACED 

2711 TESTLINC (2711) SELF-PACED 

2712 URGENT CARE, TRADITIONAL CLAIM (2712) SELF-PACED 

2713 URGENT CARE, TRADITIONAL CSP (2713) SELF-PACED 

2715 EZENROLL INTERNAL USE SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 

24 24 1.5 

ELECTIVE 


01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 360 0 0 NON-ACADEMIC 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 


01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0.2 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 



Course 

Number 


2716 FIRST CALL RESOLUTION AWARENESS CLASSROOM 

2720 ARL-MANAGED CHOICE PROCESSING CLASSROOM 

2721 PROVIDER CONTRACT SCREEN INQUIRY 

INTERPRETING PRIMARY CARRIER EXPLANATION 

SELF-PACED 

2727 

OF BENEFITS (EOB) (2727) SELF-PACED 

2736 ARL-TRANSITION CBS TO CSP 

MANAGED CARE MONITOR ONLINE TUTORIAL: 

CLASSROOM 

2745 

MODELS (2745) 

DIVERSITY - CREATING AN INCLUSIVE - 

SELF-PACED 

2750 

PRODUCTIVE WORK ENVIRONMENT (2750) SELF-PACED 

2759 HMO OVERVIEW - TWO DAY CLASSROOM 

2762 HMO OVERVIEW - FOUR DAY CLASSROOM 

2765 HMO OVERVIEW - LEVEL 2 TRAINING CLASSROOM 

2810 ARL-TRS PLAN SPECIFIC CLASSROOM 

2824 LEARNLINC ADMINISTRATION SELF-PACED 

2840 NA PSS AETNA HEALTHFUND 

NATIONAL ACCOUNTS TRADITIONAL ELR END TO 

SELF-PACED 

2841 

END CHECKLIST SELF-PACED 

2849 SUBMITTED VIEW, DENTAL (2849) 

RBCO NEW HIRE HMO CLAIMS BENEFIT 

SELF-PACED 

2866 

SPECIALISTS (2866) 

NATIONAL ACCTS PLAN ADMINISTRATION 

CLASSROOM 

2873 

TRAINING (2873) CLASSROOM 

2880 RBCO HMO FOUNDATIONS (#2880) SELF-PACED 

2881 RBCO HMO ENROLLMENT (#2881) SELF-PACED 

2894 BIS-TEMP HMO CSP CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 



01/2010- 


12/2010 

01/2009- 

1.5 1.5 COMBINABLE 

ELECTIVE 

12/2009 

01/2010- 



01/2010- 

12/2010 1 1 COMBINABLE SOCIAL SCIENCE 

01/2009- 


12/2009 

01/2009- 

16 16 1 

ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 


12/2009 

01/2009- 


ELECTIVE 


01/2009- 


01/2010- 


01/2009- 

12/2009 400 0 0 NON-ACADEMIC 

01/2009- 


12/2009 

01/2009- 

35 35 2 

ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 224 0 0 NON-ACADEMIC

Course 

Number 


2906 DELETING & SEGMENTING EXPENSE LINES (2906) SELF-PACED 

2907 NY HCRA SURCHARGE (2907) SELF-PACED 

2911 ISO AETNA HEALTH FUND BASICS SELF-PACED 

2917 NAPSS OE HMO PAPER SELF-PACED 

2918 USE CASE WORKSHOP (2918) CLASSROOM 

3658 PHASE 2-ACAS THERAPY ENHANCEMENT( 3658) SELF-PACED 

3667 NAPSS SOURCE ONE REFRESHER TRAINING SELF-PACED 

3668 NAPSS SOURCE ONE NEW USER TRAINING SELF-PACED 

3669 SOURCE ONE NEW USER TRAINING SELF-PACED 

3673 RBCO HMO NEW HIRE CSP TRAINING (3673) 

PROFESSIONAL SALES NEGOTIATIONS TRAINING 

CLASSROOM 

3677 


3679 DENTAL REFERRAL GUIDELINES CLASSROOM 

3686 HMO PRODUCT/GEBAR SELF-PACED 

3687 PHC MAPPING 

JACKSONVILLE TSU ORAL SURGERY WORKFLOW 

SELF-PACED 

3708 

TRAINING CLASSROOM 

3713 ACS INCENTIVE PROGRAM CLASSROOM 

3715 COVERAGE CARD INQUIRY (CCI) FOR CSPS CLASSROOM 

3732 RATES INQUIRY REPORTING TOOL SELF-PACED 

3733 RATES INQUIRY TRACKING TOOL 

ON TARGET WITH PERFORMANCE MANAGEMENT 

CLASSROOM 

3750 


Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 




ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 320 0 0 NON-ACADEMIC 

01/2009- 


12/2009 

01/2009- 

12 12 0.5 

ELECTIVE 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 


01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 

12/2009 15 0 0 NON-ACADEMIC 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


3771 

Course 

Number 


ADM - VENDOR MANAGEMENT PART 2 

20030115.SR.1 CLASSROOM 

3783 ARL-TC OC PROCESSING 

NEW HIRE CUSTOMER SERVICE PROFESSIONAL, 

CLASSROOM 

3791 

TRADITIONAL 

REINFORCEMENT-BASED LEADERSHIP FOR 

REGIONAL BUSINESSES CUSTOMER OPERATIONS 

CLASSROOM 

3806 


3809 DENTAL DMO OVERVIEW (3809) 

RUMBA MISSION: HMO ENROLLMENT CHANGES 

CLASSROOM 

3831 


3832 NAPSS E.PUBLISHING HMO SELF-PACED 

3833 FUNDING ARRANGEMENTS (3833) SELF-PACED 

3839 MD DSR CSR TRAINING #3839 CLASSROOM 

3840 CONSOLIDATED BILLING (3840) SELF-PACED 

3841 MD DSR NEW HIRE #3841 CLASSROOM 

3843 KEY/SELECT (MMA) CLIENT SERVICE TEAM SELF-PACED 

3844 RBCO TESTLINC FOR TRAINERS (3844) 

PERSONAL CHANGE MANAGEMENT FOR 

SELF-PACED 

3855 

MANAGERS CLASSROOM 

3857 HIPAA PRIVACY DMD (3857) SELF-PACED 

3862 ISO HMO E.PUBLISHING (3862) SELF-PACED 

3865 RISK ADJUSTMENT PROCESSING SYSTEM (RAPS) 

RAPS-RISK ADJUSTMENT PROCESSING SYSTEM 

CLASSROOM 

3866 


3867 CLEAR CLAIM CONNECTION+ SELF-PACED 

3870 NACO LEARNLINC REFRESHER LEVEL 1 (3870) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 480 0 0 NON-ACADEMIC 

01/2009- 


12/2009 

01/2009- 

24 24 1.5 

ELECTIVE 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 14 0 0 NON-ACADEMIC 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 




ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 1.5 0 0 NON-ACADEMIC 

01/2010- 


12/2010 

01/2009- 

16 16 0.5 

ELECTIVE 

12/2009 

01/2010- 



01/2009- 

12/2009 

01/2009- 


12/2009 1.5 1.5 COMBINABLE 


ELECTIVE 


ELECTIVE

Course 

Number 


3875 EC EDI 834 TECHNICAL TRAINING CLASSROOM 

3881 NISS REPORTING CLASSROOM 

3883 SECURED PHYSICIAN WEB SITE DEMONSTRATION 

HMO PRE-EXISTING CONDITIONS (PXC) RIDER 

SELF-PACED 

3890 

TRAINING (3890) SELF-PACED 

3895 HRIS ORGANIZATION HIERARCHY (3895) 

WEQ FUNCTION FOR LONG TERM CARE SIR 

SELF-PACED 

3896 

IMAGING CLASSROOM 

3913 NEW BUSINESS LIFE CYCLE (3913) 

STRATEGIC CONTRACT MANAGER 101 - SOUTHERN 

SELF-PACED 

3916 

CALIFORNIA 

PHARMACY TRAINING FOR MIDDLE MARKET SALES 

CLASSROOM 

3921 

SUPPORT AND UNDERWRITING 

MIDDLE MARKET SALES SUPPORT NEW HIRE 

CLASSROOM 

3931 

TRAINING 

IMAGING REPORTS & WORKFLOW FOR LONG TERM 

CLASSROOM 

3932 

CARE CLASSROOM 

3953 HIPAA PRIVACY (3953) 

HIPAA 835 SYSTEM ENHANCEMENTS FOR CSPS 

SELF-PACED 

3954 

(3954) 

HIPAA 835 SYSTEM ENHANCEMENTS FOR CBSS 

SELF-PACED 

3955 

(3955) 

HIPAA 835 SYSTEM ENHANCEMENTS FOR COB 

CLASSROOM 

3956 

(3956) 

ACHIEVING PROFITABLE GROWTH PROGRAM 

CLASSROOM 

4011 


4023 PRIVACY MANAGER TRAINING (4023) 

CATS TRAINING MODULE I - SECURITY ACCESS, 

SELF-PACED 

4024 

NAVIGATING, & SEARCHING IN CATS (4024) 

SIR IMAGING FOR LIFE & BENEFICIARY 

SELF-PACED 

4054 

MANAGEMENT 

LONG TERM CARE NEW SYSTEM: TRAIN THE 

CLASSROOM 

4071 

TRAINER CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 28 0 0 NON-ACADEMIC 

01/2009- 


12/2009 2.5 2.5 COMBINABLE 

ELECTIVE 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2009- 



01/2010- 


01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 160 0 0 NON-ACADEMIC 

01/2009- 

12/2009 

01/2010- 


12/2010 1.5 1.5 COMBINABLE 


ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 




ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 

01/2009- 



01/2009- 



ELECTIVE

Course 

Number 


4074 TEAM SERVICES INTRODUCTION 

PROFITABLE GROWTH THROUGH EFFECTIVE 

CLASSROOM 

4085 

MARKETING 

WAGE HOUR COMPLIANCE AND TIME REPORTING 

CLASSROOM 

4088 

FOR MANAGERS (4088) 

TIME REPORTING FOR NON-EXEMPT AND HOURLY 

SELF-PACED 

4089 

EMPLOYEES (4089) 

GROUP INSURANCE HIPAA & PRIVACY TRAINING 

SELF-PACED 

4090 


4102 TRADITIONAL TRUST PBC CLASSROOM 

4103 SOURCE ONE ID CARD QR PROCESS CLASSROOM 

4104 GROUP INSURANCE LIFE RATING MODEL 

GROUP INSURANCE LTD RENEWAL 

CLASSROOM 

4105 

UNDERWRITING TRAINING 

ADS SHORT TERM DISABILITY NEW HIRE TRAINING 

CLASSROOM 

4126 

(4126) 

TRAIN THE TRAINER - LTCAS SYSTEM 

CLASSROOM 

4127 

IMPLEMENTATION 

INDIVIDUAL, SMALL GROUP AND MEDICAID 

CLASSROOM 

4134 

MARKETS BROKER LIASON TRAINING (4134) 

HIPAA 835 SYSTEM ENHANCEMENTS FOR CBSS 

CLASSROOM 

4137 

(4137) 

HIPAA 835 SYSTEM ENHANCEMENTS FOR COB 

SELF-PACED 

4140 

(4140) 

RBCO MIDDLE MARKET ISO TRUST DRAFTING 

SELF-PACED 

4151 

(4151) 

AETNA HEALTH ANALYTICS SAS USER GROUP 

SELF-PACED 

4162 

(4162) 

ORTHODONTIC REPETITIVE PAYMENTS (ORP) 

CLASSROOM 

4176 


4183 AETNA CHOICE POS II - CLAIMS (4183) SELF-PACED 

4193 MANAGING CORPORATE REPUTATION (4193) 

NACO HMO CUSTOMER SERVICE NEW HIRE 

CLASSROOM 

4195 

TRAINING(4195) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 


01/2009- 


12/2009 

01/2010- 

21 21 1 

ELECTIVE 

12/2010 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 




ELECTIVE 


ELECTIVE 

01/2009- 


01/2009- 

12/2009 

01/2009- 




ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 200 0 0 NON-ACADEMIC 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 



01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 

16 16 1 

ELECTIVE 

12/2009 400 0 0 NON-ACADEMIC

4203 

4216 

4217 

Course 

Number 


RAPS-RISK ADJUSTMENT PROCESSING SYSTEM- 

ENROLLMENT ERROR CORRECTION (4203) SELF-PACED 

CATS TRAINING MODULE II - PROCESS, ROUTE, 

ADD, IMAGE, AND DIARY IN CATS (4216) SELF-PACED 

MM REMITTANCE IMAGING (ILIAD ONLINE 

BROWSER) (4217) SELF-PACED 

4218 NACO AETNA NAVIGATOR (4218) CLASSROOM 

4222 NETBUS OVERVIEW-NO. AND SO. CALIFORNIA 

NA ACCOUNT EXECUTIVE TRAINING CONFERENCE 

SELF-PACED 

4225 

(4225) 

CPE AETNA HEALTHFUND & RX INTEGRATION 

CLASSROOM 

4226 

TRAIN-THE-TRAINER SELF-PACED 

4227 PROVIDER SERVICES REFERRAL TRAINING (4227) 

RAPS-RISK ADJUSTMENT PROCESSING SYSTEM - 

SELF-PACED 

4245 

PROVIDER ERROR CORRECTION (4245) 

SRM BASICS FOR MIDDLE MARKET SALES 

SELF-PACED 

4246 

CONSULTANTS CLASSROOM 

4248 AETNA VOICE ADVANTAGE TRAINING (4248) SELF-PACED 

4258 HMO COB INPUT SCREEN TRAINING(4258) SELF-PACED 

4259 LEGISLATION - OLR TRAINING (4259) 

HIPAA 835 JULY ENHANCEMENTS TRAINING FOR 

SELF-PACED 

4260 

CBS (4260) 

HIPAA 835 JULY ENHANCEMENTS TRAINING FOR 

SELF-PACED 

4261 

CSP (4261) SELF-PACED 

4263 RBCO PSS REACH FOR THE STARS (4263) CLASSROOM 

4269 ACAS MULTIPLE OVERRIDES (4269) 

KEY ACCOUNT ACCOUNT MANAGER INSTALLATION 

SELF-PACED 

4281 


4297 PADU OVERVIEW 

NACO DIVERSITY- FOLLOW-UP FOR NAT'L ACCTS 

CLASSROOM 

4302 


Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2010- 



01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 1.5 0 0 NON-ACADEMIC 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 




ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0.5 0 0 NON-ACADEMIC 

01/2009- 

12/2009 

01/2010- 


12/2010 0.5 0 0 NON-ACADEMIC 

01/2010- 



ELECTIVE 

01/2009- 



ELECTIVE 

01/2009- 


12/2009 

01/2010- 

8 8 0.5 

ELECTIVE 


01/2009- 


12/2009 

01/2009- 

20 20 1 

ELECTIVE 


01/2009- 



ELECTIVE

Course 

Number 


4303 EA OVERVIEW 

NETWORK FRAUD AWARENESS TRAINING-WEST 

CLASSROOM 

4309 

REGION 

SPECIAL SERVICES MANAGEMENT TRAINING FOR 

SELF-PACED 

4311 

ELIGIBILITY CLASSROOM 

4313 CAQH- MA AND NH CLASSROOM 

4323 DUPLICATE CLAIM TRAINING 

RAPS (RISK ADJUSTMENT PROCESSING SYSTEM) 

CLASSROOM 

4326 

GENERAL OVERVIEW (4326) SELF-PACED 

4338 POWERFUL EXECUTIVE PRESENTATIONS (4338) CLASSROOM 

4339 CLEAR CLAIM CONNECTION- SOUTHEAST REGION CLASSROOM 

4368 CREATING CLARITY & FOCUS, NORTHEAST 

NACO TAMPA-COB VERIFICATION & WORK FLOW 

CLASSROOM 

4378 


4382 R & C NON-PAR PROVIDER REDUCTION (4382) SELF-PACED 

4391 INTRODUCTION TO LONG TERM DISABILITY (4391) SELF-PACED 

4391 INTRODUCTION TO LONG TERM DISABILITY (4391) SELF-PACED 

4392 INTRODUCTION TO SHORT TERM DISABILITY (4392) 

KEY ACCOUNT ACCOUNT MANAGER RENEWAL 

SELF-PACED 

4394 


4401 VOLUNTARY LIFE CLASSROOM 

4403 MANAGING PERFORMANCE PROBLEMS (4403) SELF-PACED 

4403 MANAGING PERFORMANCE PROBLEMS (4403) 

LONG TERM DISABILITY (LTD) CONTRACT AND 

SELF-PACED 

4405 

SERVICES (4405) SELF-PACED 

4417 NERVE CONDUCTION SEMINAR CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 2.5 0 0 NON-ACADEMIC 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 

16 16 1 COMMUNICATION ARTS 


01/2009- 


12/2009 

01/2009- 

16 16 1 

ELECTIVE 

12/2009 

01/2009- 

32 0 0 nON-ACADEMIC 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.8 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.8 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 

1 0 0 

ELECTIVE 

12/2009 20 0 0 NON-ACADEMIC 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 1.5 1.5 COMBINABLE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2009- 


4425 

Course 

Number 


NORTH CENTRAL CLEAR CLAIM CONNECTION & 

AST CLASSROOM 

4435 STAY CURRENT - GET A LEG UP ON HIPAA CLASSROOM 

4436 IDENTITY THEFT CLASSROOM 

4440 START TO FINISH - NORTH CENTRAL CLASSROOM 

4448 SMART FRONT END WEB - NORTH CENTRAL 

AETNA HEALTHFUND FAMILY OF PRODUCTS - 

CLASSROOM 

4467 

WEBCAST 

MANAGING DIVERSITY, VALUING DIFFERENCE 

SELF-PACED 

4468 

(4468) 

LONG TERM DISABILITY CORE AND BUY UP 

SELF-PACED 

4472 

UNDERWRITING CLASSROOM 

4474 DB2 - ADVANCED (4474) 


MARKETS QUOTING AND RENEWAL SYSTEM 

CLASSROOM 

4482 


4487 UNDERSTANDING PHARMACY TERMS (4487) SELF-PACED 

4489 TRAIN THE TRAINER (4489) CLASSROOM 

4494 ZZZZZZZZZZZ CLASSROOM 

4498 HMO - BALANCE BILLING (4498) CLASSROOM 

4499 GROUP LIFE & DISABILITY MANUAL RATES & RISK 

HMO COB JULY 2003 SYSTEM ENHANCEMENT 

CLASSROOM 

4502 

(4502) 

NACO NATIONAL ACCOUNTS LEVEL II ILINC TTT 

SELF-PACED 

4504 

(4504) 

VOLUNTARY AND SUPPLEMENTAL GROUP LIFE 

SELF-PACED 

4505 

INSURANCE PRODUCTS (4505) SELF-PACED 

4509 M-A NETWORK REFERENCE TOOL 

EFFECTIVE PRESENTATION SKILLS NA FIELD & 

SELF-PACED 

4518 

SERVICE - 4518 CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 



01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 




ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2010- 


01/2010- 

12/2010 

01/2009- 




ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 

24 24 1.5 

ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 

16 16 1 

ELECTIVE 

12/2009 

01/2009- 



01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 

1 1 COMBINABLE NON-ACADEMIC 

12/2009 

01/2009- 


12/2009 16 16 1 COMMUNICATION ARTS

4519 

4520 

4522 

Course 

Number 


DB2 APPLICATION PROGRAMMING FOR JAVA 

PROGRAMMERS CLASSROOM 

SHORT TERM DISABILITY (STD) CONTRACT AND 

SERVICES (4520) SELF-PACED 

VOCATIONAL REHABILITATION INTRODUCTION 


4556 JAVA - ADVANCED JAVA PROGRAMMING (4556) 

RBCO NEW HIRE MEDICARE ADVANTAGE FOR 

CLASSROOM 

4578 

CLAIMS BENEFIT SPECIALISTS (4578) CLASSROOM 

4582 LINKING DIVERSITY TO BUSINESS PERFORMANCE 

EPDB PROVIDER BUSINESS GROUP (CAPITATED 

CLASSROOM 

4597 

PROVIDER INQUIRY)(4597 ) SELF-PACED 

4609 STRATEGIC CONTRACTS PRICER A (4609) SELF-PACED 

4610 STATE OF HAWAII/MDX HAWAII SYSTEMS TRAINING CLASSROOM 

4613 DENIAL LETTER TRAINING WORKSHOP CLASSROOM 

4616 TITLE 10 CALIFORNIA COMPLIANCE TRAINING CLASSROOM 

4617 NEGOTIATING SUCCESSFUL SOLUTIONS CLASSROOM 

4620 CREATING CLARITY & FOCUS, SOUTHWEST CLASSROOM 

4628 SE REGION PDS/CM TRAINING SESSION 

PREMIUM WAIVER INTRODUCTION AND REDESIGN 

CLASSROOM 

4629 


4630 AETNA RISK MANAGEMENT (4630) SELF-PACED 

4631 HSS DRG/APC GROUPERS (4631) SELF-PACED 

4632 AETNA NAVIGATOR TRAINING FOR CSP'S (4632) SELF-PACED 

4633 SE REGION MCAP EFFECTIVENESS TRAINING 

SE REGION NETWORK SMART FRONT END 

CLASSROOM 

4634 

TRAINING SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 



ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 



ELECTIVE 

01/2009- 


12/2009 12 12 0.5 

ELECTIVE 

01/2009- 


12/2009 

01/2009- 

16 16 1 

ELECTIVE 


01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 



01/2009- 

12/2009 

01/2009- 




ELECTIVE 


ELECTIVE

4637 

Course 

Number 


AEXCEL PRODUCT TRAINING - SOUTHWEST 

REGION CLASSROOM 

4638 AETNA EMPLOYEE SAFETY (4638) SELF-PACED 

4643 AETNA ERGONOMICS (4643) 

MODULE 1: ARTICULATING ARCHITECTURE GOALS 

SELF-PACED 

4654 

AND SERVICES CLASSROOM 

4655 MODULE 2: CONSULTING SKILLS FOR ARCHITECTS 

MODULE 3: ARCHITECT/CLIENT ENGAGEMENT 

CLASSROOM 

4660 

MANAGEMENT CLASSROOM 

4661 AEXCEL (4661) 

AETNA HEALTHFUND WITH DENTAL/ AETNA 

SELF-PACED 

4662 

DENTALFUND (4662) 

AETNA HEALTHFUND: A CONSUMER-DIRECTED 

SELF-PACED 

4665 

PLAN (4665) SELF-PACED 

4669 

MILLIMAN CARE GUIDELINES RECOVERY FACILITY, 

HOME CARE AND DISCHARGE PLANNING #4669 CLASSROOM 

4694 COST BENEFIT ANALYSIS FORM - SCM 

AUDIT POLICY, PROCEDURE AND TOOLS 

CLASSROOM 

4698 

WORKSHOP CLASSROOM 

4710 MEDICARE 

SMART FRONT END ENHANCEMENTS - SEPTEMBER 

CLASSROOM 

4711 

2003 SELF-PACED 

4712 EPDB/SFE ENHANCEMENT TRAINING CLASSROOM 

4714 BENEFIT COVERAGE WORKFLOW 

QUALITY INTERACTIONS: A PATIENT-BASED 

CLASSROOM 

4716 

APPROACH TO CROSS-CULTURAL CARE (4716) 

NONPARTICIPATING FACILITY FEE SCHEDULE 

SELF-PACED 

4725 


4727 NETBUS OVERVIEW SELF-PACED 

4730 FAMILY ID CARDS (4730) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 

8 8 0.5 

ELECTIVE 

12/2009 16 0 0 NON-ACADEMIC 

01/2009- 


12/2009 

01/2010- 

16 16 1 

ELECTIVE 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 



01/2009- 


12/2009 

01/2009- 

8 8 0.5 

ELECTIVE 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 


12/2009 

01/2009- 

7.5 7.5 0.5 

ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 0.75 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0.5 0 0 TOO FEW HOURS

Course 

Number 


4733 LTC NEW HIRE ORIENTATION 

PLAN ADMINISTRATION & ASSESSMENT TOOL 

CLASSROOM 

4742 

(PAAT) (4742) 

CORONARY ARTERY DISEASE FUNDAMENTALS 

SELF-PACED 

4752 

#4752 

HEALTH CARE PROFESSIONAL TOOLKIT INTRO - 

CLASSROOM 

4753 

WEST REGION 

SMALL GROUP LIFE AND DISABILITY PACKAGED 

CLASSROOM 

4754 

PRODUCT (4754) SELF-PACED 

4761 DISABILITY TELEPHONE SKILLS 

PRECERTIFICATION PROCEDURES WHEN AETNA 

CLASSROOM 

4762 

PAYS SECONDARY (4762) 

CALIFORNIA HMO/MEDICARE MEMBER/PROVIDER 

SELF-PACED 

4763 

REQUEST FOR A PCP CHANGE (4763) 

CUSTOMER SERVICE QUALITY CERTIFICATION 

SELF-PACED 

4768 

(DENTAL PRODUCT) (4768) 


SELF-PACED 

4769 

(TRADITIONAL PRODUCT) (4769) 


SELF-PACED 

4770 

(HMO PRODUCT) (4770) 


SELF-PACED 

4771 

(GENERAL KNOWLEDGE) (4771) SELF-PACED 

4784 ACAS OVERPAYMENT RECOVERY (4784) SELF-PACED 

4806 NETWORK REFERENCE TOOL/PDS CLASSROOM 

4807 PREMIUM WAIVER - DISABILITY CLASSROOM 

4808 CCI OVERVIEW FOR LIFE CLAIMS CLASSROOM 

4809 LIFE CLAIM SYSTEM TRAINING CLASSROOM 

4810 PERFORMANCE BASED OBJECTIVES (4810) SELF-PACED 

4811 FRONT-END ANALYSIS (4811) SELF-PACED 

4816 SCM NETWORK TRAINING CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 


01/2009- 

12/2009 

01/2009- 


12/2009 9 9 0.5 


ELECTIVE 

PHYSICAL/BIOLOGICAL 

SCIENCE 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 1.5 1.5 COMBINABLE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2009- 


Course 

Number 


4823 PHYSICIAN SETTLEMENT OVERVIEW CLASSROOM 

4828 BENEFICIARY DETERMINATION CLASSROOM 

4829 PROOF OF DEATH CLASSROOM 

4831 DEMO OF PHYSICIAN WEBSITE ON WEBCAST CLASSROOM 

4850 RETIREE MARKETS - NEW PRODUCTS (4850) 

CLINICAL DURATION GUIDELINES ENHANCEMENT 

SELF-PACED 

4852 

(4852) 

NACO AETNA QUALITY BASIC TRAINING AND 

SELF-PACED 

4857 

PROCESS IMPROVEMENT (4857) 

FUNERAL HOME ASSIGNMENTS & RE- 

CLASSROOM 

4861 

ASSIGNMENTS CLASSROOM 

4863 FINE TUNING THE HEALTH DELIVERY MATRIX CLASSROOM 

4867 LTC SALES SPECIALIST ORIENTATION CLASSROOM 

4873 NC NETWORK PROVIDER BUSINESS GROUPINGS 

MEDICARE RELATED BENEFITS/GOVERNMENT 

CLASSROOM 

4881 

EXCLUSION FACILITY AUTOMATION (4881) 

NACO NEW HIRE CLAIM BENEFIT SPECIALIST, HMO 

SELF-PACED 

4886 


4891 NACO TRADITIONAL CBS TO HMO CBS (4891) CLASSROOM 

4918 DNCM NEW HIRE #4918 

INTERNAL AUDIT POLICY AND PROCEDURE / AUDIT 

CLASSROOM 

4937 

TOOL 


CLASSROOM 

4938 

TOOL 


CLASSROOM 

4939 

TOOL 

MILLIMAN GENERAL RECOVERY AND LONG TERM 

ACUTE CARE HOSPITAL (LTACH) GUIDELINES 

CLASSROOM 

4941 


4943 FSA INTEGRATION/ AETNA AUTODEBIT (4943) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 


01/2009- 



ELECTIVE 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 

24 24 1.5 

12/2009 

01/2009- 




ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 86 0 0 NON-ACADEMIC 

01/2009- 



ELECTIVE 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 240 0 0 NON-ACADEMIC 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 1.5 1.5 COMBINABLE 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0.5 0 0 TOO FEW HOURS

Course 

Number 


4949 AEXCEL CSP II (4949) 

NACO NATIONAL ACCOUNTS TESTLINC BASICS 

SELF-PACED 

4956 


4961 TEXAS PROMPT PAY(4961) SELF-PACED 

4963 PHYSICIAN OFFICE SEMINAR PRESENTATION CLASSROOM 

4965 CASE MANAGEMENT TRAINING CLASSROOM 

4966 CLEAN/UNCLEAN DETERMINATION (4966) SELF-PACED 

4970 SAT AHP FACILITY CONTRACT REFRESHER 

FINANCIAL TRAINING FOR NATIONAL ACCOUNTS 

CLASSROOM 

4976 

SALES CONSULTANTS 

FINANCIAL EXERCISES FOR NATIONAL ACCOUNT 

CLASSROOM 

4977 

SALES CONSULTANTS CLASSROOM 

4978 EMPLOYEE SURVEY--HR FOCUS GROUP (4978) SELF-PACED 

4981 SALES BASIC TRAINING 

NACO NATIONAL ACCOUNTS NEW HIRE SERVICE 

CLASSROOM 

4982 

CONSULTANT TRADITIONAL (4982) 

AETNA HEALTHFUND (INTEGRATED WITH DENTAL) 

CLASSROOM 

4996 

PROCESSING (4996) 

INTEGRATED HEALTH AND DISABILITY FOR PM 

SELF-PACED 

4997 


4999 FLOATING ACCUMULATORS (4999) SELF-PACED 

5000 SOAP NOTES 


CLASSROOM 

5002 

MARKETS ONLINE TRAINING GAMES (5002) SELF-PACED 

5007 SCORECARD CLINIC FOR MANAGERS (5007) SELF-PACED 

5007 SCORECARD CLINIC FOR MANAGERS (5007) SELF-PACED 

5010 MANAGERIAL COURAGE CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2010- 



ELECTIVE 

01/2009- 



ELECTIVE 

01/2009- 


12/2009 8 8 0.5 

ELECTIVE 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 


01/2009- 



ELECTIVE 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 0.75 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 



5011 

Course 

Number 


MID-ATLANTIC REGION - PM NEW HIRE 

ORIENTATION CLASSROOM 

5014 EXECUTIVE MEDIA SKILLS WORKSHOP (5014) CLASSROOM 

5023 NACO CSP TOOLBOX (5023) CLASSROOM 

5029 AHF 2004 UPDATES - OVERVIEW SESSION CLASSROOM 

5038 TEAMBUILDING WITH THE MBTI CLASSROOM 

5039 PAR PROVIDER TRAINING FOR PDS CLASSROOM 

5040 COORDINATION OF BENEFITS 

GROUP INSURANCE TRAINING WEBSITE 

CLASSROOM 

5047 

DEMONSTRATION CLASSROOM 

5053 DATA ACCESS FACILITY 5053 CLASSROOM 

5054 SCM OVERVIEW CLASSROOM 

5060 EPDB FOR PROVIDER SOLUTIONS TEAM (5060) 

AEXCEL CERTFICATION - NA MANAGERS, SVP'S, 

VP'S OF CLIENT MANAGEMENT, AND ACCOUNT 

CLASSROOM 

5063 

EXECUTIVES CLASSROOM 

5065 HMO CONTRACT ENTRY CLASSROOM 

5066 EWM/PDS CLASSROOM 

5070 NORTH CENTRAL PDS TRANSITION TO DALLAS CLASSROOM 

5073 SCM RELEASE TRAINING CLASSROOM 

5076 UNDERWRITING A LARGE GROUP LTD 

SPECIFYING AND DEFINING CLIENT 

CLASSROOM 

5077 

REQUIREMENTS (5077) 

SITUATIONAL NEGOTIATION SKILLS FOR MIDDLE 

CLASSROOM 

5092 

MARKET UNDERWRITERS (5092) CLASSROOM 

5113 CONSOLIDATED BILLING ARRT & ORACLE (5113) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 8 8 0.5 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 

01/2009- 



01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 



01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 

16 16 1 



ELECTIVE 


ELECTIVE

Course 

Number 


5115 MILLIMAN FOR CLINICAL PRECERT CLASSROOM 

5122 NACO AETNA HEALTHFUND (AHF) TRAINING (5122) 

BILL PACKAGE MAINTENANCE (PLAN SPONSOR 

CLASSROOM 

5144 

APPLICATION) (5144) SELF-PACED 

5161 FAMILY MEDICAL LEAVE ACT (FMLA) (5161) SELF-PACED 

5162 MD STD ANALYST NEW HIRE CLASSROOM 

5170 2004 PRODUCT ENHANCEMENTS (5170) SELF-PACED 

5181 PRESENTATION EXCELLENCE CLASSROOM 

5184 PBG INQUIRY TRAINING CLASSROOM 

5187 CMA CALL PROGRAM REVIEW CLASSROOM 

5201 CULTURAL COMPETENCY (5201) 

CASE MANAGEMENT ASSESSMENT PROCESS 

CLASSROOM 

5202 


5204 FEE SCHEDULE STRATEGY POLICY TRAINING CLASSROOM 

5205 TOTAL SERVICE EXPERIENCE #5205 CLASSROOM 

5207 NEW HIRE TRAINING CLASSROOM 

5208 INTRO TO AETNA'S LONG TERM CARE 

DEVELOPMENT PLANNING CLINIC (5212) HAS BEEN 

CLASSROOM 

5212 

RETIRED SELF-PACED 

5216 CM PRE-ADMISSION CALL PROGRAM 

HOSPITAL SERVICE AGREEMENT - START TO 

CLASSROOM 

5221 

FINISH CLASSROOM 

5222 FIRST IMPRESSIONS (5222) 

AETNA HEALTHFUND HEALTH REIMBURSEMENT 

CLASSROOM 

5227 

ARRANGEMENT (HRA) REFRESHER SESSION CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 



Equivalency 


ELECTIVE 

01/2009- 


01/2010- 



ELECTIVE 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 



01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 2.5 0 0 NON-ACADEMIC 

01/2009- 

12/2009 

01/2009- 

8 8 0.5 



ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 1.5 0 0 NON-ACADEMIC 

01/2009- 

12/2009 24 24 1.5 


ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 



01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 1.5 0 0 NON-ACADEMIC

Course 

Number 


5229 AETNA HEALTHFUND INFORMATION - SESSION 3 

DENTAL ELECTRONIC ATTACHMENT VENDORS 

CLASSROOM 

5234 


5250 EPDB RELEASE TRAINING CLASSROOM 

5270 PBG INQUIRY TRAINING-WEST REGION CLASSROOM 

5288 PROPOSAL WRITING FOR NASS (5288) CLASSROOM 

5295 FIELD OFFICE SAFETY SELF INSPECTION (5295) 

DIRECT ACCESS- SPECIALIST AS PRINCIPAL 

SELF-PACED 

5298 

PHYSICIAN AND/OR PCP-SOUTHWEST REGION 

HEALTH PRICING & UNDERWRITING TOPICS 

CLASSROOM 

5307 

PRESENTATION 

e.PLAN SPONSOR MONITOR SELF- 

CLASSROOM 

5320 

PACEDCONFERENCE (5320) CLASSROOM 

5322 COMPLETING A TIMESHEET IN PLANVIEW (5322) SELF-PACED 

5323 SHORT TERM CASE MANAGEMENT CLASSROOM 

5324 MATERNITY DE NOTIFICATION PROCESS CLASSROOM 

5331 AETNA MEDICAL CAPITATION- SOUTHEAST REGION CLASSROOM 

5339 EMPLOYEE RELATIONS CLINIC - BASICS (5339) 

AETNA MEDICAL CAP PROVIDER BUSINESS GROUP 

SELF-PACED 

5342 

INQUIRY TRAINING - SWR CLASSROOM 

5354 AETRX BASICS FOR MEMBER SERVICES 

MIDDLE MARKET SALES AND SERVICE - NEW HIRE 

CLASSROOM 

5377 

WITH INDUSTRY EXPERIENCE (5377) CLASSROOM 

5382 CROSS-TRAINING PM SYSTEMS/PRODUCTS (5382) CLASSROOM 

5386 PHL CROSS TRAINING 

FEDERAL EMPLOYEES HEALTH BENEFITS 

CLASSROOM 

5388 

PROGRAM OVERVIEW CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 0.25 0 0 TOO FEW HOURS 

01/2009- 

12/2009 16 0 0 NON-ACADEMIC 

01/2009- 

12/2009 

01/2009- 


12/2009 12 12 0.5 


ELECTIVE 


ELECTIVE 

01/2009- 


01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 2.5 0 0 NON-ACADEMIC 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 


01/2009- 



ELECTIVE 

01/2009- 


01/2009- 


12/2009 

01/2009- 

8 8 0.5 

ELECTIVE 

12/2009 40 0 0 NON-ACADEMIC 

01/2009- 



ELECTIVE

Course 

Number 


5399 E.PLAN SPONSOR MONITOR TUTORIAL (5399) 

WEST REGION WOODLAND HILLS - ACAS FOR 

SELF-PACED 

5400 

PATIENT MANAGEMENT CLASSROOM 

5433 AETNA STANDARD TABLE UPDATE (5433) 

NACO AEXCEL AND AEXCEL PLUS PRODUCT 

CLASSROOM 

5436 

REFRESHER (5436) CLASSROOM 

5443 BI RUMBA SCRIPTING (5443) 

SE PM UPDATE ON TYPE II DIABETS; DIAGNOSIS, 

SELF-PACED 

5453 

PATHOGENESIS, AND TREATMENT 

e.PSM SELF-PACEDCONFERENCE - TAPED 

CLASSROOM 

5454 

SESSION (5454) SELF-PACED 

5458 ENTERPRISE ARCHITECTURE TRAINING (5458) SELF-PACED 

5474 AIS PROJECT GOVERNANCE - TBT (5474) SELF-PACED 

5480 COMPLAINTS & APPEALS POLICY TRAINING (5480) SELF-PACED 

5498 STRATEGIC PLANNING WORKSHOP CLASSROOM 

5504 BOILERPLATE (5504) SELF-PACED 

5509 EFFECTIVE MEETING MANAGEMENT (5509) SELF-PACED 

5510 BP KNOWLEDGE TRANSFER CLASSROOM 

5513 OUTPATIENT PEDIATRIC REHABILITATION 

NACO NATIONAL ACCOUNTS TRAD NEW HIRE CBS 

CLASSROOM 

5514 

(5514) 

PROFITABLE GROWTH THROUGH EFFECTIVE 

CLASSROOM 

5526 

MARKETING - TBT VERSION SELF-PACED 

5528 APPEALS AND CLAIM FIDUCIARY TUTORIAL (5528) 

HMO COLLABORATION: A FRAMEWORK FOR 

SELF-PACED 

5546 

SUCCESS SELF-PACED 

5556 MANAGING RISK IN MANAGED CARE CONTRACTS CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 



Equivalency 


ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


01/2009- 



ELECTIVE 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 


12/2009 

01/2010- 



01/2010- 



ELECTIVE 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 480 0 0 NON-ACADEMIC 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 


01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 1.5 0 0 NON-ACADEMIC

Course 

Number 


5567 PRIDE CAPABILITY DEVELOPMENT PROGRAM CLASSROOM 

5573 NORTH CENTRAL AVA AWARENESS CLASSROOM 

5574 SOURCE ONE DIRECT CARD VIEWER (5574) SELF-PACED 

5578 E.PUB TESTER TRAINING PHASE ONE (5578) CLASSROOM 

5580 E.PUB TESTER TRAINING PHASE TWO (5580) 

ACAS/MSW FOR PATIENT MANAGEMENT (5592) 

CLASSROOM 

5592 

RICH-DED 

THE FUNDAMENTALS OF DISABILITY INSURANCE 

CLASSROOM 

5596 


5597 RBCO ISO EZLINK INSTALLATION (5597) SELF-PACED 

5601 ADS INTAKE ANALYST NEW HIRE TRAINING #5601 CLASSROOM 

5602 DEPENDENT ELIGIBILITY TRAINING (5602) SELF-PACED 

5603 SEXUAL HARASSMENT CLASSROOM 

5622 GROUP INSURANCE STATE CASH TRAINING (5622) SELF-PACED 

5624 EXPLORING AETNA FOR PDS (5624) SELF-PACED 

5625 EPDB INQUIRY TRAINING FOR PDS (5625) SELF-PACED 

5626 AEXCEL CERTIFICATION - NA LEADERSHIP (5626) CLASSROOM 

5627 MANDATORY REHABILITATION (5627) CLASSROOM 

5634 SSP PHASE II ORIENTATION 


MARKETS GEBAR APPLICATION FOR 

CLASSROOM 

5637 

UNDERWRITING (5637) SELF-PACED 

5640 INTERGRATED DEPRESSION MANAGEMENT (5640) CLASSROOM 

5642 MEDICARE CORRESPONDENCE CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 

12/2009 15 15 1 


Equivalency 


ELECTIVE 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



01/2010- 



ELECTIVE 

01/2009- 


12/2009 

01/2009- 

82.5 82.5 2.5 

ELECTIVE 

12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 16 16 1 


ELECTIVE 


ELECTIVE 

01/2010- 


01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0.3 0 0 TOO FEW HOURS

Course 

Number 


5656 ACCOUNT MANAGEMENT - SSO TOOL TRAINING 

OPERATIONS CLAIM TEAM LEADS & MANAGERS - 

CLASSROOM 

5657 

SSO TOOL TRAINING CLASSROOM 

5670 RATIONAL REQUISITEPRO (5670) CLASSROOM 

5677 HEALTH SAVINGS ACCOUNT (HSA) 

FROM STRATEGY TO RESULTS: PROJECT 

MANAGEMENT AS A STRATEGIC LEADERSHIP 

CLASSROOM 

5688 

SKILL (5688) CLASSROOM 

5689 THE NUTS & BOLTS OF ENTERAL NUTRITION CLASSROOM 

5692 BARIATRIC SURGERY EXCLUSIONS CLASSROOM 

5693 INFLUENCING MEMBER DECISION MAKING CLASSROOM 

5695 CASE MANAGEMENT FOR MEDICAL DIRECTORS CLASSROOM 

5698 PEDIATRIC DIABETES 

REDESIGNED PATIENT MANAGMENT WEBSITE 

CLASSROOM 

5699 

OVERVIEW SELF-PACED 

5700 ACUITY TOOL UPDATE 

NER COMPASSIONATE CARE TRAINING FOR CM'S 

CLASSROOM 

5701 


5705 MILLMAN CRITERIA FOR MD'S SELF-PACED 

5708 NATIONAL ADVANTAGE PROGRAM 2004 SELF-PACED 

5713 NACO NA MENTORING (5713) 

THE AETNA CORPORATE CARD, EXPENSES AND 

CLASSROOM 

5731 

YOU (5731) 

PST-AETNA HEALTH FUND REWORK--COMPLETE 

SELF-PACED 

5747 

TRAINING (5747) 

HOPP INITIATIVE: DME RENTAL VS PURCHASE 

CLASSROOM 

5775 

(5775) WEST CLASSROOM 

5790 BENEFIT MANAGEMENT SERVICES (5790) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 1.5 1.5 COMBINABLE 

01/2009- 

12/2009 

01/2009- 

8 8 0.5 

12/2009 

01/2009- 




ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2009- 


01/2009- 



ELECTIVE 

01/2009- 


12/2009 

01/2009- 

8 8 0.5 

ELECTIVE 

12/2009 

01/2009- 



01/2009- 



ELECTIVE 

01/2009- 


12/2009 1.5 1.5 COMBINABLE 

ELECTIVE 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 



5795 

Course 

Number 


NER COMMUNITY RESOURCES FOR THE CASE 

MANAGER (5795) CLASSROOM 

5797 EDISIM 

NER COMMUNITY RESOURCES FOR THE ONSITE 

CLASSROOM 

5803 

CASE MANAGER (5803) CLASSROOM 

5805 PRODUCT ENHANCEMENT CLASSROOM 

5809 BARIATRIC SURGERY EXCLUSION CLASSROOM 

5812 NATIONAL ACCOUNTS MEET & GREET (5812) CLASSROOM 

5820 INTRODUCTION TO CM SYSTEM (5820) RICH-DED 

NA FINANCIAL RENEWAL & ACCOUNTING DELIVERY 

CLASSROOM 

5824 


5826 MOD TRAINING FOR KEY GMS CLASSROOM 

5841 CMMI OVERVIEW (5841) SELF-PACED 

5860 PROVIDER FRAUD FLAG AUTOMATION (5860) SELF-PACED 

5872 ACCOUNT STRUCTURE REVIEW CLASSROOM 

5873 FUNCTION POINT OVERVIEW (5873) SELF-PACED 

5878 HMO - NEW PRODUCT (1 WEEK) CLASSROOM 

5882 MINI-PROCESSOR TRAINING FOR CSP 

MID-ATLANTIC PATIENT MANAGEMENT 

CLASSROOM 

5885 

PRECEPTOR TRAINING CLASSROOM 

5890 EXTERNAL PRESENTATIONS CLASSROOM 

5892 NETWORK REFERENCE TOOL REVIEW CLASSROOM 

5893 CMU FOLLOW-UP CALCULATIONS -2 CLASSROOM 

5894 NETWORK REVIEW CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 


01/2009- 


12/2009 

01/2009- 

14 14 0.5 

ELECTIVE 


01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 35 35 2 


ELECTIVE 


ELECTIVE 

01/2009- 


01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 0.75 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 


5895 SERVICE AND SATISFACTION COMMITTEE REVIEW CLASSROOM 

5901 THE NURSES ROLE IN ORTHOPEDICS CLASSROOM 

5902 RBCO FSA/HSA CSR TRAINING (5902) CLASSROOM 

5904 PST HOSPITAL TRAINING--TRAD (5904) SELF-PACED 

5905 PST HMO SPECIALTY TRAINING (5905) SELF-PACED 

5920 SCM CAPITATION WIZARD INPUT/INQUIRY CLASSROOM 

5923 GI MM AM INTRO TO EZ LINK CLASSROOM 

5928 VSI OUTLOOK FAX CLIENT 

MID-ATLANTIC REGION NETWORK AEXCEL 

CLASSROOM 

5930 


5944 AETNA HEALTHFUND HSA (5944) 

HOME HEALTH CARE AND SHORT TERM REHAB 

SELF-PACED 

5947 

FLEX BENEFITS (5947) SELF-PACED 

5954 PATIENT MANAGEMENT NEW HIRE TRAINING (5954) CLASSROOM 

5955 DATA ARCHIVE AND DELIVERY - 5955 SELF-PACED 

5963 GI MM ACCT MANAGER RENEWAL REVIEW CLASSROOM 

5964 DIVERSE DISCOVERIES PROGRAM LAUNCH 

ORGANIZATIONAL EFFECTIVENESS V NORTH 

CLASSROOM 

5965 

CENTRAL REGION CLASSROOM 

5967 INTRO TO EZ LINK FOR GI ACCT MANAGERS CLASSROOM 

5975 PST HOMECARE, HMO (5975) SELF-PACED 

5996 ESTIMATE THE COST OF CARE (5996) SELF-PACED 

6001 CRYSTAL REPORTS FOR UNDERWRITERS CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 


01/2009- 



ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 



01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 12 12 0.5 


ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 1 1 1 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2010- 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE

Course 

Number 


6007 RBCO UNIT WIZARD TRAINING (6007) CLASSROOM 

6009 SCM CAP WIZARD - ENTRY ONLY TRAINING CLASSROOM 

6010 NORTH CENTRAL - PWS ENHANCEMENTS CLASSROOM 

6011 SOUTHWEST REGION - PWS ENHANCEMENTS CLASSROOM 

6013 NER COST SAVINGS FOR CASE MANAGERS (6013) 

MEDICARE OVERVIEW FOR PATIENT MANAGEMENT 

CLASSROOM 

6018 

(6018) 

SWR PM IN DEPTH HIPAA TRAINING SELF PACED 

CLASSROOM 

6023 

MODULE SELF-PACED 

6024 AETNA'S BUSINESS PLANNING PROCESS (6024) SELF-PACED 

6025 EXECUTIVE LEADERSHIP - THE AETNA WAY (6025) CLASSROOM 

6026 URAC REFRESHER TRAINING (6026) WEST CLASSROOM 

6038 MDIS PROCESS FOR BOEING NURSES SELF-PACED 

6039 TEAM PERFORMANCE AUDIT ACTIVITY (6039) SELF-PACED 

6040 NETWORKING ACTIVITY (6040) SELF-PACED 

6049 MEMBER APPEAL LETTER WRITING (#6049) SELF-PACED 

6050 TEXAS HOMETOWN NETWORKS 

FACILITATING A REQUIREMENTS DISCOVERY 

CLASSROOM 

6056 

SESSION (6056) 

INTRODUCTION TO LARGE CASE PENSIONS (LCP) 

CLASSROOM 

6080 

(6080) 

SMALL GROUP NEW HIRE SALES & SALES 

SELF-PACED 

6091 

SUPPORT FOUNDATIONS (6091) CLASSROOM 

6092 WEST REGION - PWS ENHANCEMENTS CLASSROOM 

6108 CAQH CREDENTIALING (6108) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 

12/2009 16 16 1 


Equivalency 


ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 



ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 



01/2010- 



ELECTIVE

Course 

Number 


6109 DIVERSITY CLASSROOM 

6110 FLASH-BASED TBT TEMPLATE TUTORIAL - (6110) SELF-PACED 

6112 GI'S 5/27/04 LEADERS MEETING 

ASC CROSS-TRAINING FOR SELECT RENEWAL 

CLASSROOM 

6113 


6124 LEADERSHIP: THE AETNA WAY (6124) 

AETNA'S END OF LIFE CARE MAP AND 

CLASSROOM 

6125 

ASSESSMENT (6125) 

CASE MANAGEMENT FUNDAMENTALS--CASE 

CLASSROOM 

6129 

IDENTIFICATION AND SCREENING 

CASE MANAGEMENT FUNDAMENTALS-- 

ASSESSMENT AND CASE MANAGEMENT PLAN 

CLASSROOM 

6130 

DEVELOPMENT 

REVISED COORDINATION OF BENEFITS POLICY 

CLASSROOM 

6131 

AND PROCEDURE 

TRAINERS' TOOLKIT--EFFECTIVE DISTANCE 

CLASSROOM 

6132 

LEARNING DELIVERY SELF-PACED 

6134 ONCOLOGY PHARMACY NETWORK TRAINING CLASSROOM 

6135 BARIATRIC NETWORK TRAINING CLASSROOM 

6136 SOUTHWEST REGION AEXCEL TRAINING 2004 CLASSROOM 

6138 SW REGION - SCM CAPITATION WIZARD TRAINING CLASSROOM 

6147 ONLINE REFERENCES TRAINING GUIDE (6147) SELF-PACED 

6150 FIRE WARDEN TRAINING (6150) SELF-PACED 

6151 AETNA INTERVIEW DEBRIEF SELF-PACED 

6156 PST, QPOS (6156) SELF-PACED 

6157 PST, OB/GYN (6157) SELF-PACED 

6158 PST, MANAGED CHOICE TO TRADITIONAL (6158) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


01/2009- 


12/2009 8 8 0.5 

ELECTIVE 

01/2009- 


12/2009 

01/2009- 

40 40 2.5 

ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 25 0 0 NON-ACADEMIC 

01/2009- 

12/2009 

01/2009- 




ELECTIVE 


ELECTIVE

Course 

Number 


6162 DEPRESSION SCREENING CLASSROOM 

6163 LEARNLINC TRAIN THE TRAINER (6163) SELF-PACED 

6164 STATE COST SHARE MAXIMUM (6164) 

PST HMO NEW HIRE CLAIM BENEFIT SPECIALISTS 

SELF-PACED 

6166 


6167 NORTH CENTRAL NON PAR TOOL TRAINING 

AETNA CHOICE POS II, AETNA CHOICE POS & 

CLASSROOM 

6170 

AETNA HEALTH FUND PRODUCTS CLASSROOM 

6173 PWS 2ND QUARTER UPDATE 

NER CM ASSESSMENT, MONITORING AND 

CLASSROOM 

6174 

EVALUATION REVISITED (6174) CLASSROOM 

6175 PST AUTOMATED ANESTHESIA (6175) 

USER GUIDE: CSR DOCUMENTATION & VALIDATION 

SELF-PACED 

6178 

TOOL (CDVT) V3.7.0 (6178) SELF-PACED 

6182 SCM CAPITATION WIZARD INQUIRY (SW) 

SOFTWARE ARCHITECTURE PRINCIPLES AND 

CLASSROOM 

6186 

PRACTICES (STA SPECIAL) 

DOCUMENTING SOFTWARE ARCHITECTURE (STA 

CLASSROOM 

6187 

ORG.) CLASSROOM 

6190 ROOT CAUSE ANALYSIS (6190) 

NER COMPASSIONATE CARE PROGRAM TOOLS 

SELF-PACED 

6191 


INTEGRATED HEALTH AND DISABILITY FOR 

SELF-PACED 

6193 

DEDICATED UNITS CLASSROOM 

6196 BOOK OF BUSINESS TRAINING (6196) 

INTRODUCTION TO SMALL GROUP LIFE INSURANCE 

SELF-PACED 

6198 


6201 LONG TERM CARE CSR PROGRAM CLASSROOM 

6208 CALL QUALITY INITIATIVE - SALES (6208) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 


01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 16 16 1 


ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 


6221 PST, STATE COST SHARE (6221) SELF-PACED 

6243 

INTRODUCTION TO ACCIDENTAL DEATH & 

PERSONAL LOSS COVERAGE (AD&D ULTRA) (6243) SELF-PACED 

6244 INTRODUCTION TO GROUP LIFE INSURANCE (6244) 

E.PSM WORKSHOP FOR MIDDLE MARKET 

SELF-PACED 

6245 


6251 

AETNA MEDICAL CAPITATION PROVIDER BUSINESS 

GROUPING (PBG), INQUIRY TRAINING PROGRAM SELF-PACED 

6252 INJECTABLE/INFUSABLE NETWORKS/PMSIS CLASSROOM 

6254 AETNA SELECT OVERVIEW (6254) SELF-PACED 

6267 HSA - OVERVIEW AND CODING (6267) 

NER CM COST SAVINGS AND CASE PLANS 

CLASSROOM 

6283 

REVISITED (6282) 

NER CM ASSESSMENT, MONITORING AND 

SELF-PACED 

6284 

EVALUATION (6284) 

MEDICARE BASICS & AETNA MEDICARE 

SELF-PACED 

6285 

ADVANTAGE PROGRAMS 

AETNA COMPASSIONATE CARE PROGRAM - VIDEO 

CLASSROOM 

6286 

(6286) 

INJECTABLE/INFUSABLE NETWORKS / PMSIS 

SELF-PACED 

6293 

NETWORK TRAINING 

PWS ENHANCEMENTS (AUG 2004) NORTH CENTRAL 

CLASSROOM 

6298 

AND SOUTHWEST REGION CLASSROOM 

6312 NEGAHOLICS - PART 2 SELF-PACED 

6313 NEGAHOLICS - PART III 

AETNA HEALTHFUND HEALTH REIMBURSEMENT 

SELF-PACED 

6314 

ARRANGEMENT (HRA) - 6314 

SMALL GROUP SHORT TERM DISABILITY TRAINING 

SELF-PACED 

6319 


6324 ACCP - QUIZ AND EVALUATION - PART II (6324) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 



Equivalency 


ELECTIVE 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 



01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 



01/2009- 



ELECTIVE 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 

1 1 COMBINABLE SCIENCE TECHNOLOGY 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 



Course 

Number 


6326 GROUP INSURANCE: LONG TERM CARE (6326) SELF-PACED 

6329 GROUP INSURANCE CUSTOMER SERVICE CLASSROOM 

6330 STRATEGIC PRICER - HMO CBS/SC 

RELATIONSHIP MANAGEMENT TRAINING FOR 

CLASSROOM 

6333 

MIDDLE MARKET ACCOUNTS UNDERWRITING CLASSROOM 

6337 MEDICAL RECORD ATTACHMENT INDICATOR (6337) SELF-PACED 

6338 PST, HMO INFERTILITY (6338) SELF-PACED 

6342 AETNA NAVIGATOR MEMBER EASE OF USE (6342) SELF-PACED 

6343 E.E. CAMMACK GROUP SCHOOL - PHASE I (6343) 

AETNA TRAINING ON PATIENT SAFETY & THE 

CLASSROOM 

6351 

LEAPFROG GROUP 

SE - PROVIDER PERFORMANCE MEASUREMENT 

SELF-PACED 

6355 

TRAINING 

SE - PROVIDER PERFORMANCE MEASUREMENT - 

CLASSROOM 

6356 

STEP 2 SELF-PACED 

6359 CRITICAL CARE PATIENT CLASSROOM 

6360 DSR DISABILITY ELIGIBILITY REVIEW 

SOCIAL SECURITY DISABILITY PROCESS AND 

CLASSROOM 

6366 

OVERPAYMENT RECOVERY #6366 CLASSROOM 

6367 TEST 9-13 CLASSROOM 

6369 

6370 

RBCO MEDICARE ADVANTAGE OUTPATIENT 

PROCESSING PROCEDURES - HMO CLAIMS (6369) CLASSROOM 

RBCO MEDICARE ADVANTAGE INPATIENT 

PROCESSING PROCEDURES - HMO CLAIMS (6370) CLASSROOM 

6380 MIDDLE MARKET NEGOTIATING VALUE-SSN2 

HELPING YOUR PATIENTS TAKE CHARGE OF 

CLASSROOM 

6385 

HEADACHE PAIN (6385) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2010- 

2 2 COMBINABLE COMMUNICATION ARTS 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 



01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 



01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 

16 16 1 



ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE

Course 

Number 


6386 SUPER BUGS & TREATMENT MODALITIES CLASSROOM 

6388 ORGANIZATION DESIGN TRAINING SESSION (6388) 

NCR: UPDATE ON TYPE 2 DIABETES: DIAGNOSIS, 

CLASSROOM 

6391 

PATHOGENESIS, & TREATMENT 

NCR: HEALTH STEPS-COPD MANAGEMENT 

CLASSROOM 

6396 

PROGRAM CLASSROOM 

6399 REHAB WITHOUT WALLS 

SE/SW PM-NATIONAL STCM QUALITY REVIEW 

CLASSROOM 

6400 

PROCESS MODULE 

DISABILITY SERVICES TRAINING UPDATES 

CLASSROOM 

6404 

OCTOBER 2004 - 6404 

PST, HMO HOSPITAL INPATIENT, OUTPATIENT, ER 

SELF-PACED 

6408 

(6408) 

MIDDLE MARKET SERVICE MANAGER 

CLASSROOM 

6409 

INSTALLATION TRAINING PROGRAM CLASSROOM 

6410 SMALL GROUP UNDERWRITING (6410) 

NER NEW HIRE CM ASSESSMENT AND CASE 

SELF-PACED 

6421 

PLANNING (6421) 

STRATEGIC CONTRACT MANAGER TRAINING (6426) 

SELF-PACED 

6426 

WEST CLASSROOM 

6428 TRADITIONAL LEVEL OF CARE (6428) SELF-PACED 

6429 MULTIPLE/DUPLICATE COMPONENT BILLING (6429) SELF-PACED 

6433 NICU PROGRAM (6433) CLASSROOM 

6447 PST THERAPIES & CHIRO (6447) SELF-PACED 

6450 FACILITY FEE SCHEDULE (HMO)(6450) SELF-PACED 

6454 LIFE CLAIM MANAGER CLAIM RELEASE PROCESS 

LIFE CLAIM SERVICE CENTER CALL NEW HIRE 

CLASSROOM 

6455 

CUSTOMER SERVICE REPRESENTATIVE CLASSROOM 

6456 NCR: CHICAGO SCM INQUIRY TRAINING CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 



Equivalency 


ELECTIVE 

01/2009- 

12/2009 24 0 0 NON-ACADEMIC 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 




ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 


12/2009 

01/2009- 

40 40 2.5 

ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 



ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 1 1 COMBINABLE SCIENCE TECHNOLOGY

Course 

Number 


6457 RICHFIELD - PM NEW HIRE ORIENTATION 

WEST REGION PM AUTOMATED FORECASTED 

CLASSROOM 

6458 

HIGH DOLLAR DATABASE CLASSROOM 

6460 ADAM LTD TEST CHANGE/TRANSITION (6460) CLASSROOM 

6461 HOME/DISABILITY INTERVIEW PROGRAM #6461 CLASSROOM 

6462 SE PM/QM PRECEPTOR PROGRAM CLASSROOM 

6470 RETIREE SOLUTIONS TRAINING FOR NASS- PART I CLASSROOM 

6473 DISABILITY PRODUCT FOLLOW-UP TRAINING CLASSROOM 

6474 LIFE/AD&PL PRODUCT FOLLOW-UP TRAINING CLASSROOM 

6493 MONTHLY FINANCIAL CLOSE CLASSROOM 

6496 SCM FOR PRE-CERT (6496) 

INTO TO AETNA SIGNATURE ADMINISTRATORS 

SELF-PACED 

6511 

(ASA) CLASSROOM 

6516 PRODUCTS/SYSTEMS REFRESHER (6516) WEST CLASSROOM 

6517 MDA SYSTEMS (6517) WEST CLASSROOM 

6518 POST HERPETIC NEURALGIA (SHINGLES) CLASSROOM 

6521 NORTHEAST REGION - SCMINQ TRAINING CLASSROOM 

6523 NORTHEAST REGION - SCMINQ TRAINING CLASSROOM 

6526 MENTORING (6526) 

NER TX SB 418 AND ACQUIRED BRAIN INJURY 

SELF-PACED 

6527 


6534 BIPOLAR DISORDERS #6534 CLASSROOM 

6539 RCHFLD-DED MILLIMAN CARE GUIDELINES (BASIC) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 




ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE

6540 

Course 

Number 


BB-DED, INPATIENT CARE COORDINATOR 


6541 PRODUCT CERTIFICATION EXAM SELF-PACED 

6543 INTERQUAL 2003 GUIDELINES CLASSROOM 

6544 BB-DED. STRATEGIC CONTRACT MANAGER (SCM) CLASSROOM 

6546 NCR: AHC/URAC REFRESHER 

MID-ATLANTIC REGION PATIENT MANAGEMENT 

CLASSROOM 

6547 

PRECEPTOR PROGRAM TRAINING CLASSROOM 

6551 SOAP DOCUMENTATION TRAINING SELF-PACED 

6555 NCR: POS & CHOICE POS II CLASSROOM 

6562 CONSULTATIVE & INFLUENCING SKILLS (6562) CLASSROOM 

6566 NCR: POST DISCHARGE CALL MAKE-UP CLASSROOM 

6567 PROACTIVE CALLS (6567) 

POST-OPERATIVE & REHAB DEVICES: AN 

SELF-PACED 

6568 

APPLICATION OVERVIEW CLASSROOM 

6569 NCR: CM ASSESSMENTS CLASSROOM 

6570 ADVANCE CARE PLANNING CLASSROOM 

6571 NCR: PRE-ADMIT CALL MAKE-UP 

PM ORIENTATION FOR MEDICAL DIRECTORS (6572) 

CLASSROOM 

6572 

WEST 

TRADITIONAL E.PUBLISHING CONVERSION UTILITY 

CLASSROOM 

6575 


6577 NCR: INTERNAL QUALITY REVIEW TOOLS 

HANDICAPPED CHILD POLICY & WORKFLOW 

CLASSROOM 

6578 

OVERVIEW 

NCR: CHICAGO PM, TX ABI (ACQUIRED BRAIN 

CLASSROOM 

6582 

INJURY) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 



6583 

6584 

Course 

Number 


RB LP&Q POWERPOINT FOR PROFESSIONALS 


NCR: MAGELLAN CO-LOCATION CASE 

MANAGEMENT PROGRAM CLASSROOM 

6585 NCR: HYPERTENSION DURING PREGNANCY CLASSROOM 

6586 CONNECTING W/CUSTOMERS CLASSROOM 

6588 FOCUSED DISCHARGE PLANNING - ICCS & CMS CLASSROOM 

6589 NCR: ADVANCED NUTRITION MANAGEMENT CLASSROOM 

6590 NCR: EHTICAL/LEGAL ISSUES CLASSROOM 

6591 NCR: CHICAGO PM, CRYSTAL REPORTING SYSTEM CLASSROOM 

6592 

6593 

MID-ATLANTIC REGION ROLLOUT OF THE NEW 

NATIONAL AUDIT TOOLS, POLICY & PROCEDURES CLASSROOM 

NCR: CHICAGO PM, DMD COB AND USHC COB 

FAMILY INQUIRY CLASSROOM 

6594 NCR: HEMOPHILIA 

NCR: CHICAGO PM, RETROSPECTIVE REVIEW 

CLASSROOM 

6595 

POLICY CLASSROOM 

6597 NCR: CHICAGO PM, NON-PAR PROVIDERS CLASSROOM 

6598 NCR: HEPATITIS C-THE SILENT EPIDEMIC CLASSROOM 

6599 NCR: CHICAGO PM, PULSE AIM REPORT 

NCR: CHICAGO PM, ENTERPRISE OUTPUT 

SOLUTION (EOS) SYSTEM AND COMPUVIEW 

CLASSROOM 

6600 

NAVIGATOR 

NCR: CHICAGO PM, PASSIVE NETWORK 

CLASSROOM 

6601 

REFRESHER 

MID-ATLANTIC PATIENT MANAGEMENT CASE 

CLASSROOM 

6604 

MANAGEMENT BROWN BAG SESSIONS CLASSROOM 

6605 


BEHAVORIAL HEALTH MIXED DIAGNOSIS TRAINING CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 



01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 




ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 

01/2009- 



01/2009- 


12/2009 

01/2009- 


SCIENCE 

12/2009 

01/2009- 



01/2009- 


12/2009 

01/2009- 


SCIENCE 


01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 


6606 

Course 

Number 


NCR: NUTRITION MANAGEMENT AFTER BARIATRIC 

SURGERY CLASSROOM 

6609 MARKETING EDUCATION FORUM 

MID-ATLANTIC PATIENT MANAGEMENT SHORT 

CLASSROOM 

6610 

TERM CASE MANAGEMENT TRAINING 


CLASSROOM 

6611 

DEPARTMENT MONTHLY BROWN BAG SESSIONS CLASSROOM 

6612 NCR: CHICAGO PM, WINDOWS XP 

NCR: CHICAGO PM: HANDICAP/INCAPACITATED 

CLASSROOM 

6617 

CHILD 

NCR: CHICAGO PM: USHC APPLICATION 

CLASSROOM 

6618 

REFRESHER COURSE 


MEDICARE ADVANTAGE GUIDANCE ON DENIAL 

CLASSROOM 

6620 

NOTIFICATIONS CLASSROOM 

6623 NER PM NEW HIRE ORIENTATION (6623) CLASSROOM 

6624 NER CMA COB WORKFLOW (6624) CLASSROOM 

6625 BENEFIT COVERAGE WORKFLOW TRAINING CLASSROOM 

6626 CAPITATION IN EPDB CLASSROOM 

6627 DOCUMENTATION OVERVIEW CLASSROOM 

6629 TRADITIONAL PRODUCTS MIGRATION CLASSROOM 

6632 AUDIT OVERVIEW FOR CMAS (6632) WEST CLASSROOM 

6634 NER PM PRECEPTOR PROGRAM (6634) 

INTRO TO AETNA WORKERS' COMPENSATION 

CLASSROOM 

6635 

ACCESS (AWCA) CLASSROOM 

6636 NER TIMELINESS STANDARDS (6636) 

INTRODUCTION TO THE GROUP INSURANCE 

CLASSROOM 

6637 

RENEWAL PACKAGE (6637) SELF-PACED 

6650 BB-DED REHABILITATION/SNF/SUBACUTE TRAINING CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 



Equivalency 


ELECTIVE 

01/2009- 

12/2009 14 0 0 NON-ACADEMIC 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 

01/2009- 



01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



01/2009- 



ELECTIVE

Course 

Number 


6651 END OF LIFE TRAINING CLASSROOM 

6652 BB-DED COVERAGE CARD INQUIRY (CCI) 

BB-DED MILLIAMN SNF/RECOVERY FACILITY/HOME 

CLASSROOM 

6653 

CARE CLASSROOM 

6655 BB-DED RUMBA-AST CLASSROOM 

6656 BB-DED MILLIMAN GRG & LTACH TRAINING CLASSROOM 

6657 BB-DED ICC AUDIT CLASSROOM 

6658 BB-DED CMC AUDIT 

BB-DED DATA INTEGRITY - PREADMISSION CALL 

CLASSROOM 

6660 

(MODULE 1) 

BB DED- DATA INTEGRITY -POST DISCHARGE 

CLASSROOM 

6661 

(MODULE 2) CLASSROOM 

6664 FEHBP LETTER TRAINING CLASSROOM 

6665 RCHFLD-DED NICU CLASSROOM 

6670 BB-DED TARGET CLASSROOM 

6671 BB-DED CASE MANAGEMENT OVERVIEW CLASSROOM 

6672 BB-DED CASE MANAGEMENT TRAINING CLASSROOM 

6674 BB-DED CCI & DMD CLASSROOM 

6675 BB-DED CASE MANAGEMENT OVERVIEW 

DEEP VEIN THROMBOSIS: CURRENT CLINICAL 

CLASSROOM 

6676 

CONSIDERATIONS CLASSROOM 

6677 MILLIMAN GUIDELINES- THE BASICS CLASSROOM 

6678 NAPMBBDU NETWORK TRAINING 

CREATING AN INCLUSIVE ENVIRONMENT: GLBT 

CLASSROOM 

6686 

AWARENESS #6686 SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 



Equivalency 


ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 8.5 0 0 NON-ACADEMIC 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 



01/2009- 


12/2009 

01/2009- 


SCIENCE 


01/2009- 


12/2009 

01/2010- 


ELECTIVE 


Course 

Number 


6692 AEXCEL CLASSROOM 

6694 SWR PM QM INTERFACE: NCQA & URAC 

PDS TRAINING: STRATEGIC CONTRACT MANAGER 

CLASSROOM 

6704 

FOR INDIRECT CONTRACTS CLASSROOM 

7190 LEARNING MAPS - VOLT 1Q 2005X SELF-PACED 

8378 LEARNING MAPS - VOLT 1Q 2006 (11511)X 

AETNA HEALTH CONNECTIONS - DISEASE 

SELF-PACED 

8531 

MANAGEMENT (11676) CLASSROOM 

9104 FSA/HSA CLAIM TRAINING CLASSROOM 

9106 LIFE CLAIM PAYMENT PROCESS 


CLASSROOM 

9110 

NOVEMBER 2004 - 6822 

SCORECARD CLINIC FOR NATIONAL ACCOUNTS 

SELF-PACED 

9113 

MANAGERS 

SMALL GROUP COMMISSION KEYING FOR BAES 

SELF-PACED 

9114 

(BROKER ACCOUNT ENTRY SYSTEM) (9114) 

AETNA INTEGRATED INFORMATICS DATA 

CLASSROOM 

9116 

WAREHOUSE USER GUIDE (9116) SELF-PACED 

9117 MPP TEST SELF-PACED 

9118 MPP TEST2 SELF-PACED 

9120 SE/SW PM/QM WEBSITE DEVELOPMENT TRAINING CLASSROOM 

9123 SEPM - AETNA MEDICARE PRODUCT MODULE 

SE/SWR PM ETUMS VERSION 6.8 UPGRADES AND 

CLASSROOM 

9124 

ICS TRAINING 

SE/SW PM EXTRACONTRACTUAL BENEFIT POLICY 

SELF-PACED 

9125 

AND PROCEDURE 

NER AEXCEL PRODUCT EXPANSION TRAINING 

CLASSROOM 

9127 


9262 ETUMS 6.0 (9262 PREVIOUSLY 6733) WEST CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


9269 

Course 

Number 


MIGRATION OF TRADITIONAL PLAN BUSINESS (9269 

PREVIOUSLY 4656) CLASSROOM 

9273 CHOICE POS II - OKLAHOMA MARKETS-6771 CLASSROOM 

9274 UPS MIGRATION (9274 PREVIOUSLY 6126) CLASSROOM 

9276 AETNA CHOICE POS II - DALLAS MARKET-6814 

CHRONIC KIDNEY DISEASE (9279 PREVIOUSLY 

CLASSROOM 

9279 

6768) 

AETNA’S BUDGET\SG&A EXPENSE PLAN 

CLASSROOM 

9288 

MANAGEMENT PROCESS TRAINING (9288) SELF-PACED 

9312 SPARKS INQUIRY TRAINING (9312) SELF-PACED 

9313 THE ROAD TO AST (9313) SELF-PACED 

9317 INTEGRATED CARE SYSTEM CLASSROOM 

9321 AHF HRA WITH INTEGRATED RX - REFRESHER SELF-PACED 

9322 HSA - FUNCTIONAL (9322) SELF-PACED 

9323 ENTERPRISE ARCHITECTURE I (9323) 

ASD - INITIATE CONTACT FIND MEMBER - DEC04 

SELF-PACED 

9324 


9325 ASD - CONTACT SUMMARY (DENTAL) DEC04 (9325) SELF-PACED 

9326 ASD - CONTACT SUMMARY (MEDICAL) DEC04 (9326) 

ASD - MEMBER DEMOGRAPHICS (DENTAL) DEC04 

SELF-PACED 

9327 

(9327) 

ASD - MEMBER DEMOGRAPHICS (MEDICAL) DEC04 

SELF-PACED 

9328 

(9328) 

ASD - SELECT AND VIEW A PLAN (DENTAL) DEC04 

SELF-PACED 

9329 

(9329) 

ASD - SELECT AND VIEW A PLAN (MEDICAL) DEC04 

SELF-PACED 

9330 

(9330) 

ASD - SELECT ANOTHER FAMILY MEMBER 

SELF-PACED 

9331 

(DENTAL) DEC04 (9331) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 



01/2009- 


12/2009 

01/2009- 


ELECTIVE 


01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


9332 

Course 

Number 


ASD - SELECT ANOTHER FAMILY MEMBER 

(MEDICAL) DEC04 (9332) SELF-PACED 

9333 ASD - BENEFITS (MEDICAL) DEC04 (9333) SELF-PACED 

9334 ASD - BENEFITS (DENTAL) DEC04 (9334) SELF-PACED 

9335 ASD - POST INQUIRY (DENTAL) DEC04 (9335) SELF-PACED 

9336 ASD - POST INQUIRY (MEDICAL) DEC04 (9336) 

UNDERSTANDING AND USING WAREHOUSE DATA 

SELF-PACED 

9337 

ONLINE RESOURCE (9337) SELF-PACED 

9343 CHEMICAL HAZARD COMMUNICATION (4789) SELF-PACED 

9344 CLEAR CLAIM CONNECTION SELF-PACED 

CLASSROOM/SELF- 

9346 

POLICY COMPLIANCE PROJECT (9346) 

PLAN SELECTION - COST ESTIMATOR 

PACED 

9347 

INSTALLATION PROCESS (6258) 

AETNA HEALTHFUND FAMILY OF PRODUCTS - 

SELF-PACED 

9350 

PRETEST (4471) 

ELECTRONICALLY SUBMITTED EOBS FOR CSPS 

SELF-PACED 

9351 


9352 DEATH CERTIFICATES (9352) 

AETNA HEALTH CARE TODAY AEXCEL SELF-PACED 

SELF-PACED 

9353 


9357 COMPASSIONATE CARE(9357) 

2005 HMO BENEFIT ENHANCEMENTS SYSTEM 

TRAINING FOR PST'S AND PATIENT MANAGEMENT 

SELF-PACED 

9358 


9359 NER - INTEGRATED CARE SYSTEM (9359) CLASSROOM 

9361 ACCP PILOT (9361) WEST 

SE/SW COORDINATION OF BENEFIT P&P UPDATES 

CLASSROOM 

9379 

MODULE 

NACO NATIONAL ACCOUNTS TTT FOR CLASSES 

CLASSROOM 

9381 

AND SESSIONS IN THE NEW ALC (9381) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 



01/2010- 



ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



9384 

9385 

9386 

9387 

9388 

Course 

Number 


NY HCRA SURCHARGE AUDIT AND REPORTING 


PRIMARY SOURCE VERIFICATION 

RECREDENTIALING TRAINING (NEW STAFF) CLASSROOM 

BUSINESS REVIEW AND PRIMARY SOURCE 

VERIFICATION (BRV) CREDENTIALING TRAINING 

(NEW STAFF) CLASSROOM 

GROUP INSURANCE LIFE RENEWAL PACKAGE 


BUSINESS REVIEW AND PRIMARY SOURCE 

VERIFICATION (BRV) CREDENTIALING 

TRAINING(EXPERIENCED STAFF) CLASSROOM 

9391 BOARD CERTIFICATION REFRESH TRAINING 

USING THE AETNA LEARNING CENTER: LEARNER 

CLASSROOM 

9394 

(ADAPTIVE SOFTWARE VERSION) (9394) 

USING THE AETNA LEARNING CENTER: MANAGER 

SELF-PACED 

9396 

(ADAPTIVE SOFTWARE VERSION) SELF-PACED 

9404 BUILDING A HIGH PERFORMANCE TEAM (9404) CLASSROOM 

9409 MID-ATLANTIC PM NEW HIRE ORIENTATION 

LARGE CLAIM TRAINING FOR MMA RENEWAL UW 

CLASSROOM 

9410 


9414 DRIVERS OF AETNAS FINANCIAL SUCCESS (9414) 

BACK IN SCHOOL - GI SALES SUPPORT & 

SELF-PACED 

9418 

PROPOSALS (9418) CLASSROOM 

9419 GRAMMAR YOU MEANT TO LEARN CLASSROOM 

9420 EDITING TO THE BRAND CLASSROOM 

9421 JANUARY 2005 MONTHLY SCM TRAINING (#9421) 

LARGE CLAIM TRAINING FOR MMA NEW BUSINESS 

CLASSROOM 

9423 

UW (9423) CLASSROOM 

9477 DIAGNOSTIC RELATED GROUPS (DRG) TRAINING 

HMO STRATEGIC CONTRACT INQUIRY, WEST 

CLASSROOM 

9479 

REGION (9479) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0.75 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 



01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 



01/2009- 


12/2009 

01/2009- 

0 0 0 

ELECTIVE 


01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



9480 

9481 

Course 

Number 


TRADITIONAL E.PUBLISHING RETENTION TEST 


NA MANDEL EFFECTIVE PRESENTATION SKILLS 

FOR ACCOUNT MANAGERS-9481 CLASSROOM 

9483 CUSTOMER COVERAGE INQUIRY (9483) SELF-PACED 

9484 INTRODUCTION TO POWER MOBILITY NCR (9484) 

LARGE CASE PENSIONS - ADVANCED TOPICS 

CLASSROOM 

9486 

(9486) 

GROUP INSURANCE SALES HOME OFFICE 

SELF-PACED 

9487 

ORIENTATION 


CLASSROOM 

9488 

JANUARY 2005 (9488) SELF-PACED 

9489 BB COB UPDATE 

SOCIAL SECURITY OVERPAYMENT RECOVERY 

CLASSROOM 

9496 

PROCESS (#9496) SELF-PACED 

9541 MM LEARNLINC COB CLAIM PROCESSING (#9541) CLASSROOM 

9544 RBCO HMO ACCOUNTS RECEIVABLE (#9544) SELF-PACED 

9580 CAREWEB SELF-PACED 

9583 RECOVERY FACILITY CARE 

AHF HEALTH REIMBURSEMENT ARRANGEMENT 

SELF-PACED 

9584 

(OLD# 6738 NEW# 9584) 

MM HMO STRATEGIC PRICER REFRESHER 

SELF-PACED 

9589 

TRAINING (#9589) 

MM STATE COST SHARE MAXIMUM REFRESHER 

CLASSROOM 

9590 

(#9590) CLASSROOM 

9591 DENIAL LETTER TRAINING CLASSROOM 

9596 NER PM EPDB UPDATE FOR EXISTING HIRES 

NER PM DATA MIGRATOR DIRECT FOR EXISTING 

CLASSROOM 

9599 

HIRES 

NER PM COVERAGE CARD INQUIRY (CCI), 

CLASSROOM 

9601 

DEPARTMENT OF LABOR (DOL) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 

16 16 1 COMMUNICATION ARTS 


01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 1.5 0 0 NON-ACADEMIC 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


Course 

Number 


9602 NER PM MILLIMAN CARE GUIDELINES 

NETWORK AND PROVIDER ISSUES (9604) - RICH- 

CLASSROOM 

9604 

DED CLASSROOM 

9605 ARTHRITIS & JOINT TREATMENT - RICHFIELD (9605) CLASSROOM 

9606 PSEMP APPLICATION TRAINING (9606) SELF-PACED 

9607 DATE LAST WORKED (DLW) WORKSHOP 

DENTAL IN NATURE ORAL SURGERY TRAINING FOR 

CLASSROOM 

9614 

DENTAL PROCESSORS (9614) 

ORAL SURGERY TRAINING FOR DMO DENTAL 

CLASSROOM 

9615 

PROCESSORS (9615) CLASSROOM 

9620 STANDALONE BEHAVIORAL HEALTH (9620) 

GROUP INSURANCE SHORT TERM DISABILITY 

SELF-PACED 

9627 

RENEWAL PACKAGE TRAINING SELF-PACED 

9628 THE INDEPENDENT MEDICAL EXAM (IME) (9628) SELF-PACED 

9630 LEVEL OF CARE - ALL ADMISSION TYPES (#9630) 

NACO NATIONAL ACCOUNTS HMO OVERVIEW 

SELF-PACED 

9632 

(9632) 

NERT 4.0 TRAINING FOR RENEWAL 

CLASSROOM 

9638 

UNDERWRITERS (9638) 

OVERVIEW OF AETNA COMPASSIONATE CARE 

CLASSROOM 

9639 

PROGRAM 2005 

NATIONAL PATIENT MANAGEMENT - 

CLASSROOM 

9640 

COORDINATION OF BENEFITS CLASSROOM 

9643 PM SER - NEW HIRE QUALITY REVIEW TRAINING CLASSROOM 

9658 PM SER- ICC QUALITY REVIEW TRENDS TRAINING 

JAD FACILITATION & REQUIREMENTS GATHERING 

CLASSROOM 

9662 

USING USE CASES (9662) CLASSROOM 

9663 MM FLEXIBLE SPENDING ACCOUNT (FSA) - 9663 

NATIONAL PATIENT MANAGEMENT CASE 

CLASSROOM 

9665 

MANAGEMENT TRAINING CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 

12/2009 8 8 0.5 


Equivalency 


ELECTIVE 

01/2009- 


01/2009- 



ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


9666 

9667 

9668 

Course 

Number 


GROUP INSURANCE LONG TERM DISABILITY 

RENEWAL PACKAGE TRAINING SELF-PACED 

ACAS/MSW FOR CASE MANAGERS (9667) RICH- 

DED CLASSROOM 

CASE MANAGEMENT INTRODUCTION (9668) RICH- 

DED CLASSROOM 

9670 NE LUNCH&LEARN: CONTRACTING CLASSROOM 

9671 NE LUNCH&LEARN: CLAIMS AND PRT CLASSROOM 

9672 NE LUNCH&LEARN: ETGS CLASSROOM 

9677 NE LUNCH&LEARN: PAY FOR PERFORMANCE SELF-PACED 


9678 

UNIVERSAL LOGIN 

PACED 

CLASSROOM/ SELF- 

9687 

RBCO HMO INPATIENT HOSPITAL TRAINING (9687) 

AETNA SPECIALTY PHARMACY TRAIN-THE- 

PACED 

9688 

TRAINER 

PROCHASKA MODEL OF BEHAVIOR CHANGE - 

CLASSROOM 

9690 

(9690) RICH DED 


CLASSROOM 

9695 

FEBRUARY 2005 (9695) 

LIFE INSURANCE SERVICE CENTER UPDATES - 

SELF-PACED 

9696 

FEBRUARY 2005 3RD EDITION (9696) 

NPM MILLIMAN CARE GUIDLINES 9TH EDITION 

SELF-PACED 

9699 

UPDATE SELF-PACED 

9704 

9705 

9706 

PROVIDER SERVICE CENTER NEW HIRE 

CUSTOMER SERVICE REPRESENTATIVE TRAINING- 

HMO BENEFITS & ELIGIBILITY (9704) 

PROVIDER SERVICE CENTER NEW HIRE 


HMO CLAIMS (9705) 


PACED 


PACED 

MM HOLR NAVIGATION REFRESHER TRAINING 


9707 PDS TRAINING WALKTHROUGH CLASSROOM 

9708 

PRECERT NEW HIRE INBOUND QUEUE ASSOCIATE 



PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



01/2009- 


12/2009 

01/2009- 

32 32 2 

ELECTIVE 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 312 0 0 NON-ACADEMIC 

01/2009- 

12/2009 304 0 0 NON-ACADEMIC 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 



9709 

9715 

9717 

Course 

Number 


PRECERT NEW HIRE CLINICAL NURSE TRAINING 

(9709) 


PACED 

AETNA STANDARD TABLE FOR PRECERTIFICATION 


AETNA SPECIALTY PHARMACY - NETWORK STAFF 


9753 PRECERT COB (9753) 

2005 AETNA VOICE ADVANTAGE (AVA) 

SELF-PACED 

9755 

AWARENESS SESSION CLASSROOM 

9756 BUILDING AETNAS BRAND (9756) SELF-PACED 

9758 CHANGING YOUR OUTLOOK - 9758 CLASSROOM 

9762 PE/RS ENHANCEMENTS (9762) 

LIFE INSURANCE SERVICE CENTER UPDATES - 

SELF-PACED 

9764 

FEBRUARY 2005 4TH EDITION (9764) SELF-PACED 

9766 MMA SS AEXCEL - PRODUCT & PRICING (9766) 

MEDICAL IN NATURE ORAL SURGERY TRAINING 

SELF-PACED 

9767 

FOR DENTAL PROCESSORS (9767) CLASSROOM 

9770 AGB NEW HIRE TRAINING (9770) CLASSROOM 

9771 NACO DENTAL CSR (9771) CLASSROOM 

9777 MM MVA/COB CLAIMS PROCESSING (#9777) CLASSROOM 

9779 SWR HIPAA AMENDMENT CLASSROOM 

9780 NACO NEW HIRE CBS: TRAD-DENTAL (9780) CLASSROOM 

9781 NACO HMO AMBULATORY SURGERY (9781) 

REGIONAL POLICIES & PROCEDURES TRAINING - 

CLASSROOM 

9782 

SE/SW NETWORK 

MIDDLE MARKET GROUP INSURANCE TRAINING 

CLASSROOM 

9784 

FOR ACCOUNT MANAGERS 

INTRODUCTION TO MEDICAL SERVICES ONLINE 

CLASSROOM 

9785 

TRAINING SERIES (9785) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS

Course 

Number 


9786 MEDQUERY PROGRAM OVERVIEW (9786) 

NEW MODEL, FIT, HMO SYSTEMS, & AST - NCR 

SELF-PACED 

9791 

(9791) 

EATING DISORDERS:DETERMINING LEVELS OF 

CLASSROOM 

9814 

CARE RICHFIELD (9814) 

LIFE, AD&D ULTRA AND DISABILITY EXCEPTION 

CLASSROOM 

9817 

PROCESS 

NA UW MEDICARE ADVANTAGE INFORMATION 

SELF-PACED 

9818 

SESSION (9818) CLASSROOM 

9819 MM NGMENU REFRESHER TRAINING (#9819) CLASSROOM 

9821 PE/RS ENHANCEMENTS - PART 2 (9821) SELF-PACED 

9825 PDS TRAINING: DUPLICATE PIN PREVENTION SELF-PACED 

9828 MILLIMNA NEW HIRE TRAINING NCR (9828) CLASSROOM 

9830 INTEGRATION @ AETNA (9830) SELF-PACED 

9834 DENTAL TECH CLAIMS FUNDAMENTALS 

DISABILITY SERVICES TRAINING UPDATES MARCH 

CLASSROOM 

9835 

2005 (9835) 

NACO ALC TTT REGISTRATION AND EVALUATION 

SELF-PACED 

9837 


9840 MM COB CALCULATOR REFRESHER (#9840) 

CONSULTATIVE APPROACH/READINESS & 

CLASSROOM 

9841 

REINFORCEMENT (9841) 

AETNA ADVANTAGE PLANS FOR INDIVIDUALS AND 

CLASSROOM 

9842 

FAMILIES (9842) 

MILLIMAN WOUND AND SKIN CARE MANAGEMENT 

SELF-PACED 

9843 

TRAINING (#9843) SELF-PACED 

9844 TESTING_DIV_001 (9844) 

NA UW MEDICARE ADVANTAGE COST MODEL 

SELF-PACED 

9845 


9850 ENTERPRISE ARCHITECTURE II (9850) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 



ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 


12/2009 

01/2010- 

16 16 1 

ELECTIVE 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 1.5 0 0 NON-ACADEMIC

Course 

Number 


9851 HEALTHWISE KNOWLEDGEBASE DED-RICH (9851) CLASSROOM 

9852 COB POLICY UPDATE DED-RICH #9852 

FSA/WEQ STANDARD ACCOUNT PROCESSING 

CLASSROOM 

9857 


NE REGION LUNCH&LEARN SESSION - MENTOR 

SELF-PACED 

9859 

PROCESS SELF-PACED 

9861 PATIENT MANAGEMENT OVERVIEW (9861) SELF-PACED 

9862 DISEASE MANAGEMENT OVERVIEW (9862) SELF-PACED 

9863 DATA INTO VALUE ACTION (9863) SELF-PACED 

9865 WELLNESS PROGRAMS OVERVIEW (9865) SELF-PACED 

9866 NATIONAL MEDICAL EXCELLENCE (9866) SELF-PACED 

9867 WOMEN'S HEALTH PROGRAM OVERVIEW (9867) SELF-PACED 

9868 PREDISABILITY EARNINGS (9868) SELF-PACED 

9869 SEPM -MIGRAINES #9869 CLASSROOM 

9870 TESTING_DIV_002 SELF-PACED 

9873 AGB SPRING SALES/SERVICE TRAINING EVENT CLASSROOM 

9875 DIVERSITY THE AETNA WAY (VOLT) (9875) 

PARTNERSHIP DISABILITY CLAIMS AND 

SELF-PACED 

9877 

INVESTIGATION UNIT - 2005 TRAINING #9877 CLASSROOM 

9880 SA DU CKD CLASSROOM 

9881 NAPMBBDU ACCP OVERVIEW CLASSROOM 

9883 SA DU PROCHASKA CLASSROOM 

9884 MM UW & SS CLAIM REPRICING TRAINING (9884) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 



Equivalency 


ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 15 0 0 NON-ACADEMIC 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


Course 

Number 


9885 ASD (ANCILLARY ONLY) PRE-INQUIRY (9885) SELF-PACED 

9887 NACO HMO CSR REFRESHER (9887) 

ASD (ANCILLARY ONLY) INITIATE CONTACT FIND 

CLASSROOM 

9889 

MEMBER SELF-PACED 

9890 ASD (ANCILLARY ONLY) CONTACT SUMMARY 

NE LUNCH&LEARN: ENHANCED MEMBER 

SELF-PACED 

9892 

OUTREACH (9892) 

AETNA STRATEGIC DESKTOP (ASD) CSR-SC FULL 

CLASSROOM 

9899 

USER TRAINING [MEMBER VIEW] (9899) 

ANTITRUST: BROKER AND COMPETITOR 

CLASSROOM 

9900 

RELATIONS (9900) 

WORKBASKETS TRAINING FOR ANCILLARY ASD 

SELF-PACED 

9903 

USERS (9903) SELF-PACED 

9904 NACO TRAD CSR REFRESHER (9904) CLASSROOM 

9905 ASD (ANCILLARY ONLY) SELECT & VIEW A PLAN SELF-PACED 

9908 ASD (ANCILLARY ONLY) POST CALL SELF-PACED 

9909 ASD (ANCILLARY ONLY) CLAIM SEARCH AND LIST 

ASD (ANCILLARY ONLY) CLAIM DETAILS AND 

SELF-PACED 

9910 

OTHER VIEWS SELF-PACED 

9912 ASD (ANCILLARY ONLY) COMPLAINTS & APPEALS SELF-PACED 

9913 ASD (ANCILLARY ONLY) SELF-PACED 

9914 ASD (ANCILLARY ONLY) TRADITIONAL REFERRALS SELF-PACED 

9915 ASD (ANCILLARY ONLY) HMO REFERRALS SELF-PACED 

9916 ASD (ANCILLARY ONLY) ACAS NOTES SELF-PACED 

9917 ASD (ANCILLARY ONLY) HMO MEMBER COMMENTS SELF-PACED 

9918 ASD (ANCILLARY ONLY) ADD DEPENDANT SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


Course 

Number 


9919 ASD (ANCILLARY ONLY) ADDRESS UPDATE SELF-PACED 

9920 ASD (ANCILLARY ONLY) ID CARD REQUEST SELF-PACED 

9921 ASD (ANCILLARY ONLY) UPDATE PCP/PCD SELF-PACED 

9922 ASD (ANCILLARY ONLY) UPDATE NAME, DOB & SSN SELF-PACED 

9923 ASD (ANCILLARY ONLY) SPECIAL HANDLING SELF-PACED 

9924 ASD (ANCILLARY ONLY) STUDENT STATUS SELF-PACED 

9925 ASD (ANCILLARY ONLY) INCAPACITATED CHILD SELF-PACED 

9926 ASD (ANCILLARY ONLY) ENTITLEMENTS 

ASD (ANCILLARY ONLY) ANNUAL VALIDATION 

SELF-PACED 

9927 

PROCESS SELF-PACED 

9928 ASD (ANCILLARY ONLY) ALTERNATE PAYEE SELF-PACED 

9929 ASD (ANCILLARY ONLY) UPDATE & MAINTAIN COB 

LIFE INSURANCE SERVICE CENTER NEW HIRE 

SELF-PACED 

9946 

TRAINING (LISC) (9946) CLASSROOM 

9948 SA DU RUMBA HMO/HOLR 

MILLIMAN PSYCHOSOCIAL MANAGEMENT TRAINING 

SELF-PACED 

9949 

(#9949) 

CRYSTAL REPORTS XI: REPORTS DESIGN I - 

SELF-PACED 

9950 

FUNDAMENTALS OF REPORT DESIGN (9950) 

CRYSTAL REPORTS XI: REPORT DESIGN II - 

CLASSROOM 

9951 

BUSINESS REPORTING SOLUTIONS (9951) 

CRYSTAL REPORTS XI: REPORT DESIGN III - 

CLASSROOM 

9952 

REPORT PROCESSING STRATEGIES (9952) CLASSROOM 

9953 PRE-EXISTING TRAINING (HMO) (9953) SELF-PACED 

9961 NCM NEW HIRE TRAINING (9961) 

AETNA STRATEGIC DESKTOP (ASD) PATIENT 

CLASSROOM 

9963 

MANAGEMENT (PM) 5.2 MODEL OFFICE (9963) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 

5.5 0 0 0 

12/2009 7 0 0 0

Course 

Number 


9968 NACO HMO COB REFRESHER (9968) SELF-PACED 


9969 NACO DENTAL CSR TO HMO CSR (9969) CLASSROOM 

9970 HOSPITAL ANNOTATED PADU TRAINING CLASSROOM 

9975 PST HMO COB (9975) 

TEST ACCOUNT FOR BUSINESS OPERATION L&P 

CLASSROOM 

9978 

(9978) 

ASD ASSESSMENT 1 TRADITIONAL - BENEFITS AND 

CLASSROOM 

9981 

ELIGIBILITY (9981) 

COB 2005 POLICY UPDATE FOR CMA/CMRS - RICH- 

SELF-PACED 

9982 

DED (9982) CLASSROOM 

9987 KANA TRAINING-DENTAL 

IHD DISABILITY REPORTING REPORTS TRAINING 

CLASSROOM 

9988 

(9988) 

MIDDLE MARKET SERVICE MANAGER 

SELF-PACED 

9993 

INSTALLATION TRAINING PROGRAM (9993) 

P4232 CONSUMER MARKET PRODUCT INITIATIVES - 

CLASSROOM 

9996 

PSS PATH (9996) SELF-PACED 

9998 NA PROJECT MANAGEMENT WORKSHOP (9998) CLASSROOM 

10002 ASD 5.2 MODEL OFFICE (CSR) (10002) CLASSROOM 

10008 IVIG PRESENTATION (10008) RICHFIELD 

DISABILITY SERVICES TRAINING UPDATES APRIL 

CLASSROOM 

10012 2005 (10012) SELF-PACED 

10014 AETNA AFFORDABLE HEALTHCHOICES (LC# 10014) 

AETNA STRATEGIC DESKTOP (ASD) PRE-TRAINING 

SELF-PACED 

10015 PREVIEW COMMUNICATION (10015) SELF-PACED 

10033 WEST MEDICARE ADVANTAGE TRAINING (10033) 

FINDING YOUR LEVERAGE AND MAKING 

CLASSROOM 

10037 CONNECTIONS (10037) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 

20 0 0 0 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


01/2009- 

12/2009 16 16 1 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 8 8 0.5 


ELECTIVE

Course 

Number 


10043 PRE-EXISTING CONDITIONS AUTOMATION (10043) 

NACO ASD CHAMPION ORIENTATION TRAINING 

SELF-PACED 

10044 (10044) CLASSROOM 

10045 OVERVIEW OF AETNA PHYSICIAN WEBSITE (10045) 

STRATEGIC CONTRACT MANAGER TRAINING FOR 

CLASSROOM 

10047 PDS (10047) SELF-PACED 

10048 CCI ENHANCEMENTS FOR ORS-- RICH-DED (10048) CLASSROOM 

10051 EXPANDED HSA OVERVIEW TRAINING (10051) 

NA, MM TEST ACCOUNT FOR REQUIRED COURSE 

SELF-PACED 

10052 (TBT) SELF-PACED 

10054 

HOME HEALTH CARE/SKILLED NURSING 

FACILITY/REHAB REFRESHER-- RICH-DED (10054) CLASSROOM 

10055 SOCIAL SECURITY DISABILITY PROCESS (10055) 

ASD ASSESSMENT 1 DENTAL - BENEFITS AND 

SELF-PACED 

10056 ELIGIBILITY (10056) 

ASD ASSESSMENT 1 HMO - BENEFITS AND 

SELF-PACED 

10057 ELIGIBILITY (10057) 

NACO STRATEGIC CONTRACT MANAGER - CSR 

SELF-PACED 

10063 REFRESHER (10063) CLASSROOM 

10064 LEVEL OF CARE REVIEW DOCUMENTATION (10064) SELF-PACED 

10065 HSA BANKING SITE SME TRAINING 

THE MEDICARE MEMBER AND MEDICARE 

CLASSROOM 

10068 GUIDELINES (10068) CLASSROOM 

10069 MEDICARE CMS PRICER (10069) CLASSROOM 

10071 PSS NA TEAM CAPTAIN (10071) 

NACO STRATEGIC CONTRACTS MANAGMENT - 

SELF-PACED 

10076 TRAD CBS/CSC REFRESHER (10076) CLASSROOM 

10078 DISABILITY CLAIM PROCESS OVERVIEW CLASSROOM 

10079 NACO POSII CBS TRAINING (10079) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 



01/2009- 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 


10080 NA PSS ELIGIBILITY TRAINING- (10080) CLASSROOM 

10082 DATA: CLOSING THE DISPARITY GAP (10082) SELF-PACED 

10083 ISO PLAN SET UP SPECIAL TOPICS (10083) SELF-PACED 

10090 ABENDAID/XLS FOR MVS CLASSROOM 

10093 XPEDITER/TSO FOR MVS CLASSROOM 

10095 ASD REPORTS (10095) SELF-PACED 

10097 PST COB FOR ACAS (10097) 

INTEGRATED CARE SERVICES MEMBER 

CLASSROOM 

10105 OPPORTUNITY TAB TRAINING (10105) 

PROVIDER SERVICE CENTERS REINFORCEMENT- 

SELF-PACED 

10107 BASED LEADERSHIP (10107) CLASSROOM 

10108 L&P TEST ACCOUNT (10108) CLASSROOM 

10109 PRL BRIDGING EVENT FOR MANAGERS 

BEHAVIORAL HEALTH FOR THE DISABILITY 

CLASSROOM 

10112 ANALYST 10112 

CHRONIC KIDNEY DISEASE (CKD) CONDITION 

CLASSROOM 

10120 ANALYSIS/MANAGEMENT (10120) SELF-PACED 

10121 AVAYA IP AGENT (#10121) 

MM UW - PRODUCT TRAINING FOR PORTFOLIO 

SELF-PACED 

10125 ACCOUNTS UNDERWRITING (10125) 

MENTOR TRAINING FOR MMA UNDERWRITING AND 

CLASSROOM 

10126 SALES SUPPORT (10126) 

MM UW - FINANCIAL CONCEPTS TRAINING FOR 

CLASSROOM 

10127 PORTFOLIO ACCOUNTS UNDERWRITING (10127) 

MMA UW&SS 10128 EFFECTIVE WRITING FOR MMA 

CLASSROOM 

10128 UNDERWRITING AND SALES SUPPORT 

MMA UNDERWRITING AND SALES SUPPORT--NEW 

CLASSROOM 

10129 HIRE TRAINING (10129) 

PRECERT SCM REFRESHER, MILLIMAN SNF & 

CLASSROOM 

10139 REHAB GUIDELINES (10139) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 



ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 



01/2009- 


12/2009 

01/2009- 

16 16 1 

ELECTIVE 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 


10145 PSC L&P TRAINER TOPIC TRAINING (10145) 

TRADITIONAL E.PUBLISHING CODEBOOK INSERT 

SELF-PACED 

10147 FEATURE TRAINING (10147) SELF-PACED 

10148 NACO HSA BANKING SYSTEM TRAINING (10148) 

ALPHA 1 - ANTITRYPSIN DEFICIENCY RICHFIELD 

CLASSROOM 

10153 (10153) CLASSROOM 

10156 NACO THE AETNA WAY (VOLT) 10156 

MEDICARE - ELIGIBILITY, ENROLLMENT AND 

CLASSROOM 

10161 BENEFITS (10161) RICH-DED 

PROVIDER SERVICE CENTERS PERFORMANCE 

CLASSROOM 

10163 ASSESSMENT CLINIC (10163) 

DMO TRAINING FOR ORAL SURGERY PROCESSORS 

CLASSROOM 

10165 (10165) CLASSROOM 

10166 EPDB & DMO PROVIDERS 

DISABILITY SERVICES TRAINING UPDATES JUNE 

CLASSROOM 

10167 2005 (10167) 

IHD ACCOUNT MGR AND CHAMPION REPORTS 

SELF-PACED 

10174 TRAINING (10174) SELF-PACED 

10176 NAPMBBDU SCM (REHAB, HOSPICE) 

RACIAL AND ETHNIC HEALTHCARE DISPARITIES 

CLASSROOM 

10178 (10178) SELF-PACED 

10185 CHOICE POS II AND AETNA SELECT REFRESHER 

HEALTH SAVINGS ACCOUNT (HSA) BANKING 

ENHANCEMENTS SELF-PACEDCONFERENCE 

CLASSROOM 

10192 (10192) 

HMO W/HRA AND TIF DEDUCTIBLE LIMIT OPEN 

CLASSROOM 

10196 ENROLLMENT TRAINING (10196) SELF-PACED 

10197 NEW TREATMENT FOR OSTEOARTHRITIS (10197) 

BACK IN SCHOOL - AETNA'S BENEFICIARY 

CLASSROOM 

10200 MANAGEMENT SERVICES (10200) 

APM CONFIDENTIALITY - RELEASE OF MEMBER 

CLASSROOM 

10202 INFORMATION (10202) 

MM STRATEGIC PRICER REFRESHER TRAINING- 2 

SELF-PACED 

10205 (#10205) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 



Course 

Number 

10210 

10211 

10212 


NACO HOSPITAL TO MEDICAL PROCESSING FOR 

CLAIM BENEFIT SPECIALISTS (10210) CLASSROOM 

MM COB CALCULATOR ONE ON ONE TRAINING 


SER-PM NAP/RENTAL AGREEMENT REFRESHER 

TRAINING - 10212 CLASSROOM 

10214 LEVEL OF CARE REVIEW, RICH-DED (10214) 

COMPRESSED GAS CYLINDER MANAGEMENT 

CLASSROOM 

10216 (10216) 

AEXCEL REFRESHER TRAINING - NE REGION 

SELF-PACED 

10219 (10219) 

CLEARCASE UCM FOR DEVELOPERS - 

CLASSROOM 

10233 INTRODUCTION (WINDOWS) (10233) 

CLEARCASE UCM PCB FOR NON-DEVELOPERS & 

CLASSROOM 

10234 MAINFRAME DEVELOPERS (10234) CLASSROOM 

10238 VIRGINIA PROMPT PAY (#10238) 

HMO W/HRA AND TIF DEDUCTIBLE LIMIT 

SELF-PACED 

10239 FUNCTIONAL/SYSTEM TRAINING (10239) 

HMO W/HSA AND HDHP OPEN ENROLLMENT 

SELF-PACED 

10240 TRAINING (#10240) SELF-PACED 

10244 MEDICARE PPO TRAINING (# 10244) 

MEDICARE MODERNIZATION ACT FOR NETWORK 

CLASSROOM 

10250 AND CONTRACTING(10250) 

MA COORDINATION OF BENEFITS QUESTION AND 

SELF-PACED 

10255 ANSWER 

PROVIDER SERVICE CENTERS WHO MOVED MY 

CLASSROOM 

10256 CHEESE? TRAINER SEMINAR (10256) 

PROVIDER SERVICE CENTERS COMMUNICATION 

CLASSROOM 

10257 AND FEEDBACK - TRAINER SEMINAR (10257) CLASSROOM 

10259 CCR THERAPY TRIGGERS (#10259) 

PEDIATRIC & ADOLESCENT HIP SURGERY - 

ORTHOPEDIC SCOLIOSIS SURGERY (10262) 

SELF-PACED 

10262 RICHFIELD CLASSROOM 

10264 ISO PSA AQC INSTALLATION - NEW BUSINESS HMO 

MM ISO/PSS CONSOLIDATED BILL INSTALLATION 

SELF-PACED 

10266 (LEGACY TO PSA) (10266) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 


01/2010- 



ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 



Course 

Number 

10270 


NACO VIRTUAL REFRESHER TRAINING TRAD SCM 

2005 - CBS (10270) CLASSROOM 

10274 NACO HEALTH SAVINGS ACCOUNT (HSA) (10274) CLASSROOM 

10274 NACO HEALTH SAVINGS ACCOUNT (HSA) (10274) 

NACO VIRTUAL REFRESHER TRAINING KEEPING 

CLASSROOM 

10275 THE COMMITMENT (10275) 

NACO VIRTUAL REFRESHER TRAINING TRAD SCM 

CLASSROOM 

10277 2005 - CSR (10277) CLASSROOM 

10278 QFE SYSTEM TRAINING 

NACO VIRTUAL REFRESHER TRAINING HMO SCM 

CLASSROOM 

10281 2005 - CBS (10281) 

NACO VIRTUAL REFRESHER TRAINING HMO SCM 

CLASSROOM 

10283 2005 - CSR (10283) 

NACO HMO REFRESHER TRAINING BY NACO 

CLASSROOM 

10285 TRAINERS (10285) CLASSROOM 

10291 

10292 

10293 

GROUP INSURANCE RISK SELECTION AND 

MANAGEMENT SELF-PACED CONFERENCE (10291) SELF-PACED 

GROUP INSURANCE RISK SELECTION AND 

MANAGEMENT SELF-PACED CONFERENCE 

ASSESSMENT ONLY (10292) SELF-PACED 

MEDICARE HEALTH SUPPORT (MHS) OVERVIEW 


10294 MHS CONGESTIVE HEART FAILURE (CHF) - 10294 SELF-PACED 

10295 MHS DIABETES MELLITUS (10295) 

UNAUTHORIZED ADMISSION POLICY UPDATE 

SELF-PACED 

10298 (10298) SELF-PACED 

10301 AGB MEDAIRE TRAINING 2005 

MEMBER BOOK OF RECORD - MEMBER 

CLASSROOM 

10302 ENROLLMENT APPLICATION TRAINING(10302) 

MIDDLE MARKET UNDERWRITING AND SALES 

SELF-PACED 

10303 SUPPORT CAREER PATH TUTORIAL 10303 SELF-PACED 

10305 NACO: MEDICARE SECOND PAYER (MSP) (10305) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


01/2009- 

12/2009 

01/2009- 


12/2009 0.75 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 



Course 

Number 

10309 


THE MEDICARE MEMBER AND MEDICARE 

GUIDELINES (10309) SELF-PACED 

10312 NACO ME/EC REFRESHER (10312) CLASSROOM 

10313 MATH REFRESHER ACTIVITY (10313) SELF-PACED 

10324 NACO PHYSICAL THERAPY TRAD CBS (10324) 

MMA UW - SRM TRAINING FOR KEY ACCOUNTS # 

CLASSROOM 

10325 10325 SELF-PACED 

10326 

10327 

NO FACILITY FOUND BOILERPLATE/PROFESSIONAL 

COMPONENT TRAINING (#10326) SELF-PACED 

KING OF PRUSSIA - MILLIMAN CARE GUIDELINES - 

9TH EDITION UPDATE SELF-PACED 

10333 HMO HRA SPARKS TRAINING (10333) 

EPDB REFRESHER--DETERMINING PAR STATUS 

SELF-PACED 

10334 (10334) RICH DED 

PRECERT, MEDICARE MEMBER AND MEDICARE 

CLASSROOM 

10336 GUIDELINES (10336) SELF-PACED 

10337 CHIROPRACTIC FRAUD (10337) 

PST, HMO HOSPITAL REFRESHER FOR INPATIENT, 

SELF-PACED 

10339 OUTPATIENT, ER (10339) CLASSROOM 

10342 DATE SERIES 10342 

PST MEMBER/PROVIDER VIEW ASD TRAINING 

CLASSROOM 

10343 (10343) CLASSROOM 

10344 CLINICAL DURATION GUIDELINES 10344 CLASSROOM 

10345 ETUMS 10345 CLASSROOM 

10350 SHORT TERM DISABILITY (STD) PRE-EX (10350) 

NY HCRA MEDICAL AUTOMATION TRAINING 

SELF-PACED 

10351 (#10351) SELF-PACED 

10358 PEND RULE PROCESS TRAINING SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS

Course 

Number 

10359 


LEVEL OF CARE REVIEW AND UTLILIZING 

CUSTOMIZED DENIAL REASONS (10359) RICH-DED CLASSROOM 

10360 MEDICARE HEALTH SUPPORT 

MM PRECERTIFICATION/ PATIENT MANAGEMENT 

CLASSROOM 

10365 REFRESHER TRAINING CLASSROOM 

10366 MEDICARE ADVANTAGE CORRESPONDENCE 

STD PRE-EXISITING INVESTIGATION WORKFLOW - 

CLASSROOM 

10368 10368 

PRE EXISTING CONDITIONS PHASE II TRAINING 

SELF-PACED 

10370 (10370) 

PERFORMANCE SUPPORT TOOLS TRAINING 

SELF-PACED 

10372 (#10372) SELF-PACED 

10387 MARKETING ACCELERATION WORKSHOP CLASSROOM 

10388 NACO IPA FOR HMO CSRS AND CSCS (10388) 

HEART VALVE REPLACEMENT FOR ICCS (10390) 

CLASSROOM 

10390 RICH-DED 

HEART VALVE REPLACEMENT FOR CMS (10391) 

CLASSROOM 

10391 RICH-DED CLASSROOM 

10394 MM GENERAL TRADITIONAL OVERVIEW CLASSROOM 

10395 ACCUMULATOR HV SCREEN REVIEW (10395) SELF-PACED 

10399 WEST REGION COLA AND MULTI-YEAR TRAINING 

ACUTE REHAB HOSPITALS OR SUBACUTE 

PROGRAMS: DISCERNING THEIR UNIQUE 

CLASSROOM 

10403 CAPABILITIES CLASSROOM 

10404 NACO CUSTOMER LOYALTY (10404) CLASSROOM 

10405 COB TRAINING FOR MRT-WEST (10405) 

NACO AETNA CHOICE POS II - OPEN 

CLASSROOM 

10409 ENROLLMENT(10409) CLASSROOM 

10413 MMA IMPACTS TO PDS - AUGUST 2005 SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 

1 1 COMBINABLE NON-ACADEMIC 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS

Course 

Number 

10414 


DISABILITY SERVICES TRAINING UPDATES JULY 

2005 (10414) SELF-PACED 

10417 PERFORMANCE MANAGEMENT CLINIC (10417) CLASSROOM 

10418 PDS BEHAVIORAL HEALTH (10418) SELF-PACED 

10419 NAPMBBDU NEW HIRE CLASSROOM 

10423 10423 MILD BRAIN INJURY CLASSROOM 

10424 ETUMS 7.1- WHAT'S NEW (10424) 

HEALTHLINE OVERVIEW (REFERRAL ENTRY AND 

SELF-PACED 

10426 INQUIRY) RICH DED (10426) CLASSROOM 

10432 NPM COMPLEX TO STCM TRANSITION CLASSROOM 

10433 NACO CALL QUALITY ANALYST TRAINING (10433) 

STRATEGIC RESOURCE COMPANY (SRC) LIVE SELF- 

CLASSROOM 

10438 PACED STREAM (10438) 

STRATEGIC RESOURCE COMPANY (SRC) 

CLASSROOM 

10440 CERTIFICATION (10440) SELF-PACED 

10442 NAPMBBDU ICC CLASSROOM 

10443 NAPMBBDU CMNC 

WEST/SOUTHWEST OPEN ENROLLMENT FIELD 

CLASSROOM 

10446 TRAINING (10446) CLASSROOM 

10448 MMA BILLING AND AR - GROUP SELF-PACED 

10449 MMA BILLING AND AR INDIVIDUAL SELF-PACED 

10452 MMA ENROLLMENT OVERVIEW(10452) 

PROVIDER SERVICE CENTERS TEAMBUILDING - 

SELF-PACED 

10456 MAROONED! (10456) CLASSROOM 

10459 

10462 

INDIVIDUAL, SMALL GROUP & MEDICAID MARKETS 

INDIANA & ILLINOIS NEW PRODUCT 2005 (10459) CLASSROOM 

WHEN CULTURE, RELIGION, AND MEDICAL ETHICS 

CLASH CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 

8.5 8.5 0.5 

ELECTIVE 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


PHYSICAL BIOLOGICAL 

SCIENCE 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 



Course 

Number 

10465 

10470 

10480 


NACO RETIREE SENSITIVITY TRAINING - 

ABBREVIATED (10465) CLASSROOM 

DIMENSIONAL MODELING FOR DATA WAREHOUSE 

APPLICATIONS (10470) CLASSROOM 

NPM REFRESHER CLASS FOR AETNA 

COMPASSIONATE CARE PROGRAM CLASSROOM 

10485 ASSESSING READINESS TO CHANGE (10485) SELF-PACED 

10486 TEAMSITE FOR EDITORS 

MD/CM COLLABORATION-CM PROGRAM INITIATIVE 

CLASSROOM 

10489 10489 

VOLUNTARY SHORT TERM DISABILITY (VSTD) 

CLASSROOM 

10499 (10499) SELF-PACED 

10502 HIPAA REPRINT VIA EOS PC (10502) 

AEXCEL 2006 NEW MARKET TRAINING (NETWORK 

SELF-PACED 

10505 STAFF) 10505 

MEDICARE ADVANTAGE CORRESPONDENCE 

CLASSROOM 

10520 MASTERY TEST 

DATA MODELING TOOLS INTEGRATION - PART I: 

SELF-PACED 

10526 INTRODUCTION (10526) 

DATA MODELING TOOLS INTEGRATION - PART II: 

SELF-PACED 

10527 MODEL MANAGEMENT PROCESS (10527) 

DATA MODELING TOOLS INTEGRATION - PART III: 

SELF-PACED 

10528 JUMAR:LINKS DEMONSTRATION (10528) 

DATA MODELING TOOLS INTEGRATION - PART IV: 

SELF-PACED 

10529 JUMAR:LINKS DETAIL (10529) 

DATA MODELING TOOLS INTEGRATION - PART V: 

SELF-PACED 

10530 CLEARCASE SETUP AND USE (10530) 

DATA MODELING TOOLS INTEGRATION - PART VI: 

SELF-PACED 

10531 REVIEW AND SUMMARY (10531) 

ASD - COMPUTER TELEPHONY INTEGRATION (CTI) 

SELF-PACED 

10533 FOR PROVIDERS (10533) 

CONSUMERISM UNIVERSITY CERTIFICATION 

SELF-PACED 

10536 (10536) CLASSROOM 

10537 CONSUMERISM UNIVERSITY (10537) 

PSC SPECIALIZED GOLDEN HOUR - AUGUST 2005 

CLASSROOM 

10539 (10539) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 



Equivalency 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 


10554 ECHS CREDENTIALING UPDATE SELF-PACED 

10555 BISMARCK LL INFERTILITY SELF-PACED 

10556 SEPM - PEDIATRIC PSYCHOSOCIAL ISSUES 

MIDDLE MARKET HMO CLAIMSP ERLT WORKFLOW 

CLASSROOM 

10558 FOR ER CLAIMS- REFRESHER 

TEAM LEADERS TOOLS AND TECHNIQUES - 

CLASSROOM 

10561 ACCESS HR NAVIGATION (10561) 

DISABILITY SERVICES TRAINING UPDATES AUGUST 

CLASSROOM 

10564 2005 (10564) SELF-PACED 

10566 NACO - TC/OC TO MC/POS II PROCESSING (10566) 

SOCIAL SECURITY PROCESS UPDATE AUGUST 

SELF-PACED 

10568 2005 10568 

RETROSPECTIVE REVIEW PROCEDURE TRAINING 

CLASSROOM 

10569 (10569) SELF-PACED 

10570 BL THIRD PARTY STRATEGIC SELLING 10570 

INPATIENT EVENT AETNA CARE PLANNER TOOL 

CLASSROOM 

10571 (10571) SELF-PACED 

10572 ILT NPS SURVEY 

RBCO MEDICARE INDIVIDUAL ACCOUNT 

CLASSROOM 

10580 RECEIVABLES (10580) CLASSROOM 

10581 INTEGRATED DELIVERY SYSTEM (10581) 

CALIFORNIA HMO AETNA VALUE NETWORK 

SELF-PACED 

10583 SYSTEM TRAINING (10583) 

NACO CONTINUOUS QUALITY IMPROVEMENT (CQI) 

SELF-PACED 


10585 AETNA VALUE NETWORK CLASSROOM 

10586 PRECERT MEA TRAINING (10586) CLASSROOM 

10591 NACO REFRESHER TRAININGS (10591) CLASSROOM 

10592 NACO ECHS REFRESHER TRAINING (10592) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 

8 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.25 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 



Course 

Number 

10594 


NPM NEW HIRE TRAINING, CONDENSED VERSION 


10595 NACO ASD TTT (10595) 

MM HMO MVA/WC COB CLAIM PROCESSING 

CLASSROOM 

10598 REFRESHER 

PROVIDER SERVICE CENTERS TEAMBUILDING - 

CLASSROOM 

10600 "EARTHQUAKE" (10600) CLASSROOM 

10605 NAPMBBDU PRECEPTOR PROGRAN 

AETNA GLOBAL BENEFITS INTRODUCTION COURSE 

CLASSROOM 

10606 (10606) 

AETNA GLOBAL BENEFITS INTRODUCTION COURSE 

SELF-PACED 

10606 (10606) 

NE LUNCH&LEARN - NATIONAL ADVANTAGE 

SELF-PACED 

10609 PROGRAM (NAP) UPDATE - 10609 

PSC SPECIALIZED GOLDEN HOUR - SEPTEMBER 

CLASSROOM 

10612 2005 (10612) 

AEXCEL NEW MARKET TRAINING WEST REGION 

SELF-PACED 

10615 NETWORK STAFF 

NPM CASE MANAGEMENT: THE NEXT GENERATION 

CLASSROOM 

10617 SOUTHEAST PILOT CLASSROOM 

10618 LEARNSOMETHING TEST COURSE SELF-PACED 

10624 MM UW AHF FOR HMO-BASED PRODUCTS (10624) 

INSTRUCTOR LED RETROSPECTIVE REVIEW 

SELF-PACED 

10626 PROCEDURE TRAINING CLASSROOM 

10627 MEDICARE PDP TRAINING FOR NETWORK STAFF 

TEAM LEADERS TOOLS AND TECHNIQUES - TEAM 

SELF-PACED 

10628 BUILDING (MYERS-BRIGGS) (10628) 

STRATEGIC RESOURCE COMPANY SELF-PACED 

CLASSROOM 

10629 PRESENTATION (10629) SELF-PACED 

10630 MEDICAL BENEFITS WORKSHOP FOR NASS (10630) CLASSROOM 

10631 NAPMBBDU IN-SERVICES 

MEDICARE PRESCRIPTION DRUG PROGRAM - PART 

CLASSROOM 

10632 D (PDP) -10632 CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 



01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 


10634 HMO/PHARMACY (RX) INTEGRATION (10634) SELF-PACED 

10635 PDS & CREDENTIALING LEADERS MEETING CLASSROOM 

10637 HMO EMBEDDED BEHAVIORAL HEALTH 

HMO WITH HSA AND HDHP SYSTEM TRAINING 

SELF-PACED 

10639 (10639) 

PRECERT CLINICAL EDUCATION TRAINING - 

SELF-PACED 

10641 SEPTEMBER 2005 (10641) 

PRECERT MEDICARE ADVANTAGE 

SELF-PACED 

10647 CORRESPONDENCE TRAINING (10647) CLASSROOM 

10649 TEXAS - PARKLAND MCG TRAINING 


CLASSROOM 

10650 SEPTEMBER 2005 (10650) SELF-PACED 

10654 NCR QM - MATHEMATICS TUTORIAL - PART I (10654) SELF-PACED 

10659 NAPMBBDU MILLIMAN CULTURAL REFRESHER CLASSROOM 

10664 AETNA VALUE NETWORK FOR PM/PRECERT (10664) SELF-PACED 

10665 SE/SW ANNUAL RISK MANAGEMENT OVERVIEW CLASSROOM 

10666 IRRITABLE BOWEL* CLASSROOM 

10668 CREDIT TRANSMITTALS & DOLLAR DRAFTS (10668) CLASSROOM 

10669 

10671 

10672 

10673 

AETNA STRATEGIC DESKTOP (ASD) CSR/SC FULL 

USER TRAINING [MBR & PROVIDER VIEW] (10669) CLASSROOM 

AETNA STRATEGIC DESKTOP (ASD) AETNA 

BEHAVIORAL HEALTH (ABH) CSR FULL USER 

TRAINING [MEMBER VIEW] (10671) CLASSROOM 

AETNA STRATEGIC DESKTOP (ASD) AETNA 

BEHAVIORAL HEALTH (ABH) CLINICAL FULL USER 

TRAINING [MEMBER VIEW] (10672) CLASSROOM 

NA MEDICARE CONSULTANT ELECTRONIC 

ENROLLMENT CLASSROOM 

10674 ACQUIRED BRAIN INJURY (ALC# 10674) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 

1 1 COMBINABLE MATHEMATICS 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


01/2010- 

12/2010 32 0 0 NON-ACADEMIC 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS

Course 

Number 


10675 TESTING COURSE (10675) 

PSC SPECIALIZED GOLDEN HOUR - AETNA 

SELF-PACED 

10676 HEALTHFUND 2005 (10676) SELF-PACED 

10678 NAPMBBDU STCM REFERSHER 

NAPMBBDU ADMINISTRATIVE DENIALS / 

CLASSROOM 

10679 TIMELINESS REFRESHER CLASSROOM 

10680 JAVASCRIPT (10680) CLASSROOM 

10683 NA RJ/NERT TRAINING (10683) 

PDS TRAINING: SYSTEM RELEASES AND 

CLASSROOM 

10685 ENHANCEMENTS 

PROVIDER SERVICE CENTER TRADITIONAL 

CUSTOMER SERVICE REPRESENTATIVE 2-DAY 

SELF-PACED 

10696 PROVIDER VIEW ASD TRAINING (10696) 

PROVIDER SERVICE CENTER TRADITIONAL 

CUSTOMER SERVICE REPRESENTATIVE 4-DAY 

CLASSROOM 

10697 PROVIDER VIEW ASD TRAINING (10697) CLASSROOM 

10699 HEALTHLINE REFERRAL INQUIRY- RICH DED (10699) 

NATIONAL ACCOUNTS PLAN SPONSOR SERVICES 

CLASSROOM 

10700 LEADERSHIP WORKSHOP (10700) CLASSROOM 

10705 PDS TRAINING: HMO PROVIDER DATA (10705) SELF-PACED 

10706 EVAL TEST COURSE CLASSROOM 

10707 CIVIL TREATMENT FOR MANAGERS 2006 (10707) SELF-PACED 

10711 

NORTH CENTRAL - MEDICAL COST 

EFFECTIVENESS OPPORTUNITIES (LAB LEAKAGE) CLASSROOM 

10712 CHAIRMAN'S INITIATIVE ON DEPRESSION TRAINING 

NORTH CENTRAL - PRACTITIONER/PROVIDER 

CLASSROOM 

10713 APPEALS PROCESS INFORMATIONAL SESSION CLASSROOM 

10714 NE LUNCH&LEARN: 2006 OPERATING PLAN (10714) 

PRECERT CLINICAL EDUCATION TRAINING - 

CLASSROOM 

10716 OCTOBER 2005 (10716) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



01/2009- 



ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 

10723 

10724 


CAQH 2005 NETWORK REFRESHER SESSION (# 

10723) CLASSROOM 

NATIONAL PATIENT MANAGMENT COORDINATION 

OF BENEFITS QUESTION AND ANSWER SESSION CLASSROOM 

10725 HSA DEBITCARD - INVESTMENTS II SELF-PACED 

10727 ACTUARIAL TRAINING BROWN BAG (10727) 

NATIONAL PROVIDER IDENTIFIER (NPI) 

CLASSROOM 

10740 AWARENESS SESSION -10740 

PM DU INTRODUCTION TO CASE MANAGEMENT 

CLASSROOM 

10741 (10741) CLASSROOM 

10752 AGB NEW HIRE SALES CERTIFICATION (10752) CLASSROOM 

10754 NAPMBBDU ADMINISTRATIVE DENIALS 

DISCHARGE PLANNING OVERVIEW RICH DED 

CLASSROOM 

10756 (10756) CLASSROOM 

10757 ETUMS 7.2 WHAT'S NEW (10757) SELF-PACED 

10759 AHF HRA 2006 (10759) 

WHAT MAKES A GOOD VOCATION SERVICES 

SELF-PACED 

10760 REFERRAL 10760 CLASSROOM 

10762 NU IMAGE OPTICAL CENTER (10762) 


CLASSROOM 

10763 OCTOBER 2005 (10763) 

PSC SPECIALIZED GOLDEN HOUR - NOVEMBER 

SELF-PACED 

10765 2005 (10765) SELF-PACED 

10768 EXTERNAL TBT HOSTING TEST (10768) SELF-PACED 

10770 MEDICARE FORMULARY-ENROLLMENT 

PRACTITIONER/PROVIDER APPEALS PROCESS 

CLASSROOM 

10771 (#10771) CLASSROOM 

10782 MEDICARE MODERNIZATION ACT FOR PHL SELF-PACED 

10783 PMNABBDU FIT RESULTS CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 


01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



01/2009- 


12/2009 

01/2009- 

17 17 1 

ELECTIVE 


Course 

Number 


10787 PROVIDER REIMBURSEMENT INITIATIVES (10787) SELF-PACED 

10788 PST, AETNA HEALTH FUND, REFRESHER (10788) CLASSROOM 

10789 MAKING PAY DECISIONS (10789) SELF-PACED 

10792 MMA IMPACTS TO PDS - NOVEMBER 2005 SELF-PACED 

10795 FIT ENHANCEMENTS RICH-DED (10795) 

NACO MC TO TC/OC PROCESSING TRAINING 

CLASSROOM 

10797 (10797) CLASSROOM 

10798 QUALITY MANAGEMENT: NCQA (10798) 

CALIBRATING PERFORMANCE AND RESULTING 

SELF-PACED 

10799 PAY (10799) 

CHANGES TO THE BUSINESS INTENT REVIEW 

SELF-PACED 

10800 PROCESS CLASSROOM 

10804 XML - DTDS AND SCHEMAS (10804) CLASSROOM 

10805 APMCAS 2005.4 RELEASE SELF-PACED 

10806 

MID-ATLANTIC NORTH MARKETS - SCM 

PERFORMANCE SUPPORT TOOL TRAINING (#10806) CLASSROOM 

10808 NE LUNCH AND LEARN - EDI UPDATE (10808) 

NE LUNCH&LEARN - HOSPITAL CHARGEMASTER 

CLASSROOM 

10809 (10809) CLASSROOM 

10810 NAPMBBDU DOCUMENTATION WORK SMART CLASSROOM 

10811 ESTIMATION WORKBOOK (10811) SELF-PACED 

10812 WEST VIRGINIA FAIR TRADE LAWS 

HCIC REGIONAL AND NATIONAL REPORTS: SE/SW 

SELF-PACED 

10815 REGION SELF-PACED 

10816 NACO MSW FOR CLAIMS PROCESSORS (10816) CLASSROOM 

10817 FACILITY PRICER REPORTS - SE/SW REGION SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 

10818 

10819 


FACILITY & PHYSICIAN PRICERS GENERAL 

HANDLING - SE/SW REGION SELF-PACED 

MM TRADITIONAL PRE-EXISTING CONDITIONS 


10820 FACILITY PRICER RATE SCREENS - SE/SW REGION SELF-PACED 

10821 MARKET DRILL DOWN PACKAGE SE/SW REGION CLASSROOM 

10823 HCIC PM BRIEFING BOOK - SE/SW REGION 

ETUMS AMBULATORY EVENT TRAINING 

SELF-PACED 

10824 REFRESHER CLASS CLASSROOM 

10826 DISABILITY CUSTOMER SERVICE TRAINING 10826 CLASSROOM 

10828 BLOODBORNE PATHOGENS 10828 CLASSROOM 

10832 WORKPLACE VIOLENCE 10832 

AETNA BEHAVIORAL HEALTH PM/PSC UPDATE 

CLASSROOM 

10833 (10833) SELF-PACED 

10835 PREGNANCY CLAIMS MANAGEMENT (10835) CLASSROOM 

10836 MMA GUIDE TRAINING (10836) CLASSROOM 

10837 CAPABILITY PATTERN - SYSTEM SUNSET (10837) SELF-PACED 

10840 ISO INSURANCE SERVICE ORGANIZATION CLASSROOM 

10842 BUSINESS INTENT REVIEW PROCESS - SE REGION SELF-PACED 

10843 AETNA BEHAVORIAL HEALTH SELF-PACED 

10844 AETNA BEHAVORIAL HEALTH QUIZ 

EMERGENCY ROOM AND CLINICAL CLAIM REVIEW 

SELF-PACED 

10845 TRAINING (#10845) SELF-PACED 

10848 

AETNA STRATEGIC DESKTOP (ASD) 5.3 PROVIDER 

VIEW - PRECERT MODEL OFFICE (10848) CLASSROOM 

10855 NAPMBBDU CUSTOMIZED DENIALS CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


01/2009- 

12/2009 

01/2009- 



Course 

Number 

10857 


SCORECARD CLINIC FOR LIFE PRODUCTS AND 

SERVICES SELF-PACED 

10858 TEAMSITE - MANAGING CONTENT 

PST, STRATEGIC CONTRACT MANAGER-- 

CLASSROOM 

10860 COMPLETE (10860) CLASSROOM 

10861 BEHAVIORAL HEALTH KANA (10861) SELF-PACED 

10862 AHF HRA HYBRID FUNDING ARRANGEMENT (10862) 

PST STRATEGIC CONTRACT MANAGER 

SELF-PACED 

10863 REFRESHER (10863) 

RBCO CUSTOMER SERVICE/ GEMS FOR CSP 

CLASSROOM 

10864 ASSIST (10864) CLASSROOM 

10866 CALIFORNIA PROMPT PAY (10866) 


SELF-PACED 

10868 NOVEMBER 2005 (10868) SELF-PACED 

10869 SCORECARD CLINIC FOR PM/QM MANAGERS 

MIDDLE MARKET SME TRAINING FOR COMPETITIVE 

SELF-PACED 

10871 RENEWAL DATABASE 

PRACTITIONER/PROVIDER APPEAL PROCESS - 

CLASSROOM 

10873 10873 CLASSROOM 

10876 MIDDLE MARKET BASIC FINANCIALS (10876) CLASSROOM 

10879 WPI/WPR PROCESS (10879) 

ACTIVE ETHICAL LEADERSHIP: DISSENT IS NOT A 

SELF-PACED 

10880 DIRTY WORD 

MIDDLE MARKET GROUP INSURANCE RENEWAL 

SELF-PACED 

10881 FOR ACCOUNT MANAGERS 

PSC SPECIALIZED GOLDEN HOUR - DECEMBER 

CLASSROOM 

10883 2005 (10883) 

CARDIOLOGY: GETTING TO THE HEART OF THE 

SELF-PACED 

10897 MATTER 10897 CLASSROOM 

10938 LEADING AETNA'S STRATEGY FOR GROWTH CLASSROOM 

10939 ASD ASSESSMENT 2 - HMO CLAIM INQUIRY(10939) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 1 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 32 32 2 


ELECTIVE 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS

Course 

Number 

10940 

10941 

10942 


ASD ASSESSMENT 2 - TRADITIONAL CLAIM 

INQUIRY(10940) SELF-PACED 

ASD ASSESSMENT 2 - DENTAL CLAIM INQUIRY 


MEDICATION THERAPY MANAGEMENT PROGRAM 

ILT CLASSROOM 

10946 VOLUNTARY STD WORKFLOW (10946) 

NATIONAL DME INITIATIVE OVERVIEW FOR 

NETWORK MANAGEMENT AND CONTRACTING 

CLASSROOM 

10949 (10949) SELF-PACED 

10951 CPE - WORK-AT-HOME SESSION 

ENHANCED PADU AND HOSPITAL CONTRACT 

CLASSROOM 

10952 ASSESSMENT TOOL TRAINING - 10952 CLASSROOM 

10953 NON-GROUP AR INQUIRY 

EMERGENCY ROOM AND CLINICAL CLAIM REVIEW 

SELF-PACED 

10955 FOR PST (#10955) 

CASE MANAGEMENT TEMPLATES (#10957) RICH- 

SELF-PACED 

10957 DED CLASSROOM 

10962 PEDIATRIC END-OF-LIFE CARE (10962) 


SELF-PACED 

10964 DECEMBER 2005 (10964) SELF-PACED 

10971 FEHBP TRAINING (10971) 

MID-ATLANTIC 2006 QUALITY ENHANCEMENT & 

MEDICARE RISK-ADJUSTER METHODOLOGIES 

SELF-PACED 

10972 (#10972) CLASSROOM 

10975 TEST PUBLISH (10975) 

AETNA HEALTHFUND CERTIFICATION FOR NA 

SELF-PACED 

10977 SVPS, VPS OF CM, MANAGERS, & AES 10977 CLASSROOM 

10979 RBCO TRADITIONAL CBS TRAINING (10979) 

NACO PHYSICIAN SETTLEMENT AGREEMENT AND 

CLASSROOM 

10980 LATE CLAIM INTEREST (10980 

AETNA HEALTHFUND CERTIFICATION FOR NA AMS - 

CLASSROOM 


Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 


10984 APC EDUCATION WORKSHOP CLASSROOM 

10990 ASD NON CALL ACTIVITY FOR CALL HISTORY 

VOLUNTARY STD INTAKE ANALYST WORKFLOW 

CLASSROOM 

10993 (10993) CLASSROOM 

10994 RBCO TRADITIONAL NEW HIRE CSR (10994) CLASSROOM 

10996 PRECERT EPDB REFRESHER (10996) 

MM TRADITIONAL NEW HIRE CSR EXTENDED 

CLASSROOM 

10997 CLASS BILINGUAL 

NER SKILLED NURSING FACILITY AND REHAB 

CLASSROOM 

11001 FACILITY TRAINING CLASSROOM 

11003 NACO - AUXILIARY PHONE ASSISTANCE (11003) 

NAVIGATING THROUGH PRESENTATION 

SELF-PACED 

11004 EXCELLENCE CLASSROOM 

11005 ERISA 5500 (#11005) 

ASD ASSESSMENT 3 - HMO MEMBER UPDATE 

SELF-PACED 

11010 (11010) 

ASD ASSESSMENT 3 - TRADITIONAL MEMBER 

SELF-PACED 

11011 UPDATE(11011) 

ASD ASSESSMENT 3 - DENTAL MEMBER UPDATE 

SELF-PACED 

11012 (11012) SELF-PACED 

11013 PRECERT HOME HEALTH CARE TRAINING (11013) CLASSROOM 

11018 GOVERNMENT & LABOR 101 (11018) 

RBCO TRADITIONAL NEW HIRE CBS TRAINING 

SELF-PACED 

11025 (11025) 

RBCO TRADITIONAL NEW HIRE CBS TRAINING - 

CLASSROOM 

11026 HOSPITAL CLAIMS (11026) CLASSROOM 

11029 CUSTOMIZED DENIAL REFRESHER (11029) CLASSROOM 

11030 RBCO SMALL GROUP ISO TRUST DRAFTING (11030) SELF-PACED 

11031 NACO TRAD NEW HIRE CSR WITH ASD (11031) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 440 0 0 NON-ACADEMIC

Course 

Number 


11032 NACO HMO NEW HIRE CSR WITH ASD (11032) CLASSROOM 

11034 REMOTE ASSISTANCE SHARED DESKTOP TOOL CLASSROOM 

11035 ASP.NET 2008 (11035) 

XSLT (EXTESIBLE STYLE LANGUAGE 

CLASSROOM 

11036 TRANSFORMATIONS) (11036) 

MEU/NETWORK MANAGEMENT CONTRACT 

CLASSROOM 

11038 ANALYSIS TRACKING TOOL 

NATIONAL PATIENT MANAGEMENT REFRESHER 

CLASSROOM 

11041 TRAINING - TIMELINESS POLICY AND PROCEDURE 


MANAGEMENT (PM) 5.3 [MBR & PROVIDER 

CLASSROOM 

11042 VIEW](11042) 


MANAGEMENT (PM) 5.3 PROVIDER UPGRADE 

CLASSROOM 

11043 (11043) CLASSROOM 

11044 GROUP INSURANCE FMLA PROGRAM 2006 (11044) CLASSROOM 

11047 PRIMER FOR OCCUPATIONAL ERGONOMICS 11047 CLASSROOM 

11050 EPRECERT DELEGATION (#11050) SELF-PACED 

11051 MENTORING FOR SUCCESS 11051 CLASSROOM 

11052 CA IPA SPECIFICS (11052) 

WORKING WITH NATIONAL CUSTOMER 

SELF-PACED 

11055 OPERATIONS (#11055) 

MAP TRAINING – INTERNAL QUALITY REVIEW 

SELF-PACED 

11056 TOOLS FOR M2B CLASSROOM 

11059 PDS TRAINING: PROVIDER TAB FOR PDS 

PDS TRAINING: COLA PROCEDURES AND 

CLASSROOM 

11060 WORKFLOWS SELF-PACED 

11063 PDS TRAINING: SCM RATES WIZARD AUDIT TOOL 

JAVA SERVER FACES - BUILDING APPLICATIONS 

SELF-PACED 

11064 WITH JSF (11064) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 

12/2009 11 0 0 NON-ACADEMIC 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 

11076 


NEW ETUMS DEMOGRAPHICS FIELDS 02/10/06 


11077 WORKERS' COMP MANAGED CARE 11077 CLASSROOM 

11078 WORKERS COMP MANAGED CARE 

ETUMS TRAINING FOR AETNA BEHAVIORAL 

CLASSROOM 

11079 HEALTH STAFF (11079) CLASSROOM 

11080 NY HCRA CLAIM PROCESSING 11080 

NE LUNCH&LEARN SESSION - SPECIAL 

SELF-PACED 

11082 INVESTIGATIONS UNIT (11082) 

INTRODUCTION TO VB.NET USING VB.NET 2008 

CLASSROOM 

11084 (11084) CLASSROOM 

11085 ETUMS V7.3 WHAT'S NEW (11085) SELF-PACED 

11086 CM FUNCTIONAL OUTCOME REPORTS SELF-PACED 

11087 IPA RISK DELEGATION TRAINING (11087) SELF-PACED 

11088 MENTAL NERVOUS LIMITATION (11088) CLASSROOM 

11089 SETTLEMENTS - SINGLE SUM PAYOUTS (11089) CLASSROOM 

11091 RBCO ERISA 5500 (#11091) SELF-PACED 

11094 STD INTAKE ANALYST TRAINING (GAP) 11094 

PDS TRAINING: INTRODUCTION TO PROVIDER 

CLASSROOM 

11096 BUSINESS GROUPINGS (PBGS) - 11096 SELF-PACED 

11097 WEB CCI FOR NA FACT (11097) CLASSROOM 

11098 PHYSICIAN PRICER REFRESHER - SE/SW REGION SELF-PACED 

11099 THE CONSUMMATE COMMUNICATOR (11099) CLASSROOM 

11100 TONY STAGING 

NORTH CENTRAL - HCIC WEBSITE TRAINING 

SELF-PACED 

11101 (11101) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 


Course 

Number 


11102 SCORECARD/DEVELOPMENT PLAN CLINIC (11102) CLASSROOM 

11103 RBCO HMO NGMENU SCREENS TRAINING (11103) 

AETNA PRODUCT QUICKBASE/PROJECT 

CLASSROOM 

11104 MANAGEMENT TOOL (PMT) WORKSHOP (11104) 

MILLIMAN GUIDELINE COORDINATOR RICH-DED 

CLASSROOM 

11112 #11112 CLASSROOM 

11115 NER MILLIMAN REVIEW FOR SNF/REHAB ICC CLASSROOM 

11116 

IAD - TWO-DAY PROJECT MANAGEMENT TRAINING 

FOR INTERNAL AUDIT EMPLOYEES (11116) CLASSROOM 

11117 ETUMS V7.3 WHAT'S NEW UPDATE (11117) 

GROUP INSURANCE FMLA PROGRAM 2006 - ROI 

SELF-PACED 

11121 CALCULATOR (11121) 

BENEFIT TABLE QUERY (BTQ WEB) OVERVIEW 

SELF-PACED 

11122 (11122) CLASSROOM 

11123 SRC TRAINING ON AETNA (11123) 

PROVIDER SERVICE CENTERS SUPERVISOR 

CLASSROOM 

11125 TRAINING HOUR (11125) CLASSROOM 

11127 CA PCP TERMINATION POLICY CLASSROOM 

11128 SOCIAL SECURITY SOFT SKILLS (11128) 

AETNA PHARMACY MANAGEMENT NEW HIRE 

CLASSROOM 

11129 PROGRAM 


CLASSROOM 

11130 FEBRUARY 2006 (11130) SELF-PACED 

11131 ETUMS NAVIGATION FOR MEDICAL DIRECTORS CLASSROOM 

11132 STAND IN COURSE CLASSROOM 

11133 NACO CUSTOMER LOYALTY-WISM (11133) 

MEDICAL TERMINOLOGY - THE BASICS (11135) 

SELF-PACED 

11135 (EXTERNALLY-HOSTED VERSION) 

SE/SW FEBRUARY 2005 TRAINING CALL - 

SELF-PACED 

11137 PROVIDER COMPLAINTS & APPEALS-11137 SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 



Course 

Number 


11141 AIS CONNECTIONS (11141) CLASSROOM 

11142 GENERAL DISABILITY NEW HIRE TRAINING (11142) 

NACO TRADITIONAL REWORK REFRESHER 

CLASSROOM 


11148 NE LUNCH&LEARN - BEHAVIORAL HEALTH (11148) 

NCR QM - MATHEMATICS TUTORIAL - PART II 

CLASSROOM 

11155 (11155) SELF-PACED 

11162 HMO E.PUB SYSTEM UPGRADE #11162 SELF-PACED 

11163 NE LUNCH&LEARN - SMART FRONT END (11163) 

RBCO TRADITIONAL ISG INDIVIDUAL CONVERSION 

CLASSROOM 


11166 NA PSS- HMO AR REFRESHER TRAINING- (11166) CLASSROOM 

11167 PM DU FIT UPDATE (11167) 

NPM-NEW HIRE - AETNA COMPASSIONATE CARE 

CLASSROOM 

11169 PROGRAM 

NACO CO-SURGEON PROCESSING REFRESHER 

CLASSROOM 

11171 (11171) CLASSROOM 

11172 NA UNDERWRITING - PHARMACY 101 (11172) CLASSROOM 

11173 NA UNDERWRITING - PHARMACY 102 (11173) CLASSROOM 

11177 RBCO REWORK TRAINING (11177) 

PRODUCT TRAINING (FOR HMS/PPOM NETWORK 

CLASSROOM 

11178 STAFF) - 11178 CLASSROOM 

11179 DESIGNING FOR SERVICE EXCELLENCE CLASSROOM 

11181 EAP/BEHAVIORAL HEALTH TRAINING CLASSROOM 

11182 TEST OF TEMPLATE REDESIGN (#11182) 

ACCOUNTING FUNDAMENTALS FOR NA 

SELF-PACED 

11183 UNDERWRITING CONSULTANTS CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 



01/2009- 



ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 


Course 

Number 


11185 PROJECT MANAGEMENT - NA UW (11185) CLASSROOM 

11186 NACO TRAIN THE TRAINER (11186) 

PRECERT ASD TRAINING FOR IQA'S/NURSES (5 

CLASSROOM 

11188 DAYS) (11188) CLASSROOM 

11190 TRADITIONAL E.PUB CUSTOMIZER (11190) 

MEDICAL SERVICES (PM & QM) WEBSITES - SE & 

SELF-PACED 

11191 SW REGIONS SELF-PACED 

11194 NACO FSA CLAIM PROCESSING (11194) CLASSROOM 

11195 TEST COURSE 1 - EMAIL NOTIFICATION 11195 CLASSROOM 

11197 BACK IN SCHOOL - HEADACHE (11197) SELF-PACED 

11208 COGNITIVE IMPAIRMENT (11208) 

PROVIDER SERVICE CENTERS LADDER OF 

SELF-PACED 

11215 INFERENCE (11215) 

PROVIDER SERVICE CENTERS SITUATIONAL 

CLASSROOM 

11216 LEADERSHIP TRAINING (11216) 

INTRODUCTION TO STRUCTURED USER 

CLASSROOM 

11219 ACCEPTANCE (UAT) TESTING (11219) 

USER ACCEPTANCE TESTING (UAT) PLANNING 

SELF-PACED 

11220 (11220) 

DEVELOPING USER ACCEPTANCE TESTING (UAT) 

TEST PLAN, TEST CASES, AND TEST SCRIPTS 

SELF-PACED 

11221 (11221) 

USER ACCEPTANCE TESTING (UAT) EXECUTION 

SELF-PACED 

11222 (11222) 

USER ACCEPTANCE TESTING (UAT) TEST 

SELF-PACED 

11223 EVALUATION AND REPORTING (11223) SELF-PACED 

11224 

USER ACCEPTANCE TESTING (UAT) PEOPLE 

ISSUES IN TESTING & COURSE SUMMARY (11224) SELF-PACED 

11225 ETUMS INCLUSION OF REFERRALS (11225) SELF-PACED 

11225 ETUMS INCLUSION OF REFERRALS (11225) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 


12/2009 16 16 1 

ELECTIVE 

01/2009- 


12/2009 

01/2009- 

24 24 1.5 

ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 

40 40 2.5 

ELECTIVE 

12/2009 

01/2009- 



01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 

8 1 0.5 

12/2010 

01/2010- 



01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 




ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS

Course 

Number 


11227 MEDICARE FOR PHL V. 2006.1.1 

SCM RATE WIZARD AUDIT PROGRAM TRAINING 

CLASSROOM 

11228 (#11228) 

SDY UT LEVEL OF CARE ASSESSMENT (LOCAT) 

CLASSROOM 

11230 2006 UPDATE 

DISABILITY SERVICES TRAINING UPDATES MARCH 

CLASSROOM 

11231 2006 (11231) SELF-PACED 

11233 PROVIDER APPEAL LETTER WRITING (#11233) 

NA UNDERWRITING - PRICING DENTAL PLAN 

SELF-PACED 

11235 CHANGES (11235) 

TREATING AND MANAGING A CONSTELLATION OF 

CARDIOMETABOLIC RISK FACTORS RICH-DED 

CLASSROOM 

11238 (11238) 

NEW HIRE ORIENATION FOLLOW-UP RICH-DED 

CLASSROOM 

11240 (#11240) 

RB ASM ISG LPQ SALES COMPETITIVE 

CLASSROOM 

11241 INTELLIGENCE 11241 

CONSUMER SEGMENTATION TRAINING FOR NASS 

CLASSROOM 

11242 (11242) CLASSROOM 

11244 RBCO ISO DENTAL ADA TABLE IDS SELF-PACED 

11245 AIS TEAM BONUS PRESENTATION - MANAGERS 

AIS TEAM BONUS PRESENTATION - MANAGERS 

CLASSROOM 

11246 AND EMPLOYEES 

RBCO MIDDLE MARKET ISO SELF FUNDED HMO 

CLASSROOM 

11253 DRAFTING (11253) 

MID-ATLANTIC REGION- AMERICAN SPECIALTY 

SELF-PACED 

11254 HEALTH (ASH) TRAINING CLASSROOM 

11260 RM MID TRAINING (11260) SELF-PACED 

11261 TEST COURSE - ARTICULATE (11261) SELF-PACED 

11272 PSYCHIATRIC REHABILITATION (11272) 

INTRODUCTION PULMONARY FUNCTION TESTING 

SELF-PACED 


11280 LATE CLAIM INTEREST (11280) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 



Equivalency 


ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 1.5 0 0 NON-ACADEMIC

Course 

Number 


11281 DIVERSITY BASICS #11281 SELF-PACED 

11282 BEHAVIORAL INTERVIEWING (11282) CLASSROOM 

11283 A DAY WITH JAY 

MANAGING TELECOMMUTING SUCCESSFULLY - A 

CLASSROOM 

11284 GUIDE FOR MANAGERS (11284) SELF-PACED 

11285 ROOT CAUSE ANALYSIS - GENERAL 

MILLIMAN CARE GUIDELINES, 10TH EDITION 

SELF-PACED 

11289 UPDATE 

EMERITI RETIREMENT HEALTH SOLUTIONS TBT 

SELF-PACED 

11292 (11292) SELF-PACED 

11299 PST MEA TRAINING (11299) CLASSROOM 

11300 ORIENTATION OVERVIEW (11300) 

NMM- SCM INQUIRY FOR SE/SW RETROREVIEW 

SELF-PACED 

11302 CLINICAL STAFF 

CS - 2009 AETNA MEDICARE ENHANCEMENTS 

CLASSROOM 

11306 (11306) SELF-PACED 

11306 INNOVATION LAB CLASSROOM 

11307 TEST - ARTICULATE QUIZMAKER (11307) SELF-PACED 

11308 TEST - ARTICULATE PRESENTER_QM (11308) SELF-PACED 

11309 TEST II - ARTICULATE PRESENTER_QM (11309) SELF-PACED 

11312 PRECERT, AETNA STANDARD TABLE ACAS (11312) CLASSROOM 

11313 UBEDITOR PRO TOOL - 11313 CLASSROOM 

11314 CLAIM ADJUDICATION/RISK MANAGEMENT (11314) CLASSROOM 

11318 NA UNDERWRITING - CONSUMER SEGMENTATION CLASSROOM 

11321 NACO COB REFRESHER TRAINING (HMO) (14619) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2009- 

1 1 COMBINABLE SOCIAL SCIENCE 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 




ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 30 30 2 


ELECTIVE

Course 

Number 

11322 

11324 


NMM AETNA STRATEGIC DESKTOP 5.2 REFRESHER 

CLASS CLASSROOM 

RBCO EZLINK MANUAL ADJUSTMENTS & WRITE 

OFFS (#11324) SELF-PACED 

11325 NACO HMO CCR REFERRAL TRAINING (11325) CLASSROOM 

11348 RBCO TRADITIONAL ASD CSR TRAINING (11348) 

NAVIGATING THE ELIGIBILITY & PROCESS 

CLASSROOM 

11349 IMPROVEMENT WEBSITE (11349) SELF-PACED 

11350 COMPETITIVE RENEWAL DATABASE (CRD) (11350) CLASSROOM 

11351 WORKING THE AETNA WAY (11351) SELF-PACED 

11352 RETIREE TOOLS TRAINING (11352) 

RBCO AETNA STRATEGIC DESKTOP CSR-SC 

CLASSROOM 

11355 TRAINING (MEMBER VIEW) - PHASE II (11355) 

DISABILITY MANAGEMENT IN MULTIPLE SCLEROSIS 

CLASSROOM 

11356 (11356) CLASSROOM 

11357 MEDICAL TERMINOLOGY - INTERMEDIATE (11357) SELF-PACED 

11358 MERGERS AND ACQUISITIONS (11358) SELF-PACED 

11359 PROVIDER WEBSITE'S EOB TOOL (11359) 

PM DU ETUMS INCLUSION OF NON-PAR 

SELF-PACED 

11362 REFERRALS (11362) 

PST, MEDICARE PROCESSING AND REWORK 

CLASSROOM 


11365 RBCO CBS PHONE TRAINING (11365) 

RBCO IDS PLAN SETUP AND CLAIMS PROCESSING 

SELF-PACED 

11370 (11370) 

PM DU TIMELINESS STANDARDS REFRESHER 

SELF-PACED 

11382 (11382) 

PM DU COORDINATION OF BENEFITS REFRESHER 

CLASSROOM 

11383 (11383) 

PM DU QUALITY OF CARE CONCERNS REFRESHER 

CLASSROOM 

11384 (11384) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 

40 40 2.5 

ELECTIVE 

12/2009 

01/2009- 


12/2009 600 0 0 NON-ACADEMIC 

01/2009- 

12/2009 

01/2009- 




ELECTIVE 


ELECTIVE 

01/2010- 


01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 



ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 40 0 0 NON-ACADEMIC 

01/2009- 

12/2009 40 40 2.5 


ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


Course 

Number 

11385 

11386 


PM DU PRECERTIFICATION WORKFLOW AND 

HIERARCHY REFRESHER (11385) CLASSROOM 

DISABILITY SERVICES TRAINING UPDATES APRIL 

2006 (11386) SELF-PACED 

11392 RBCO HMO ASD CSR TRAINING (11392) 

THE FLEXIBLE WORKPLACE - A GUIDE FOR 

CLASSROOM 

11393 MANAGERS (11393) 

MANAGING TELECOMMUTING SUCCESSFULLY - A 

SELF-PACED 

11394 GUIDE FOR EMPLOYEES (11394) SELF-PACED 

11397 RBCO NY HCRA SURCHARGE REFRESHER (11397) 

GENERATING HTML PAGES (FOR USERS WHO DO 

SELF-PACED 

11400 NOT HAVE DREAMWEAVER) 

UPDATING HEADER.HTML AND INDEX.HTML FILES 

CLASSROOM 

11405 (11405) CLASSROOM 

11408 BACK IN SCHOOL - LOW BACK PAIN (LBP) (11408) CLASSROOM 

11411 COORDINATION OF BENEFITS MAY 2006 TTT 

NMM AETNA STRATEGIC DESKTOP (ASD) 

CLASSROOM 

11414 REFRESHER COURSE CLASSROOM 

11416 NACO MEA REFRESHER TRAINING (11416) CLASSROOM 

11417 COORDINATION OF BENEFITS FOR APM MAY 2006 

PM DU ASD MEMBER VIEW (5.2) & PROVIDER VIEW 

CLASSROOM 

11418 (5.3) (11418) CLASSROOM 

11419 RBCO INDIVIDUAL BILLING CSR TRAINING (11419) 

PHYSICIAN PRICING TOOL TRAINING - SE/SW 

CLASSROOM 

11420 REGIONS 

PROVIDER SERVICE CENTERS VIRTUAL 

MANAGEMENT FOR SUPERVISORS AND 

SELF-PACED 

11421 MANAGERS (11421) 


CLASSROOM 

11422 MANAGEMENT FOR EMPLOYEES (11422) CLASSROOM 

11424 MEA ADVANCED PROCESSSING (11424) SELF-PACED 

11447 REMOTE COMMUNITY MANAGEMENT WORKSHOP CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 1.5 0 0 NON-ACADEMIC 

01/2010- 

12/2010 1.5 1.5 COMBINABLE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 

32 0 0 

ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 



Course 

Number 

11449 

11450 

11451 


NY DRG METHODOLOGY PATIENT MANAGEMENT 


INTRODUCTION TO LONG TERM DISABILITY 

(#11450) SELF-PACED 

DISABILITY SERVICES TRAINING UPDATES MAY 

2006 (11451) SELF-PACED 

11453 RETIREE TOOLS TRAINING FOLLOW UP (11453) 

AETNA HEALTH CONNECTIONS-DISEASE 

CLASSROOM 

11457 MANAGEMENT OVERVIEW TBT (11457) 

UNDERSTANDING USE CASES - FOR BUSINESS 

SELF-PACED 

11458 STAKEHOLDERS 

BACK IN SCHOOL - THE FUNCTIONAL SOMATIC 

CLASSROOM 

11459 SYNDROMES (11459) CLASSROOM 

11460 PM DU STRATEGIC CONTRACT MANAGER (11460) 

COACHING FOR CONSULTATIVE RELATIONSHIPS 

CLASSROOM 

11461 (11461) CLASSROOM 

11462 PST, HMO TO TRADITIONAL OVERVIEW (11462) CLASSROOM 

11470 CATS MISDIRECTED ISSUES TRAINING SELF-PACED 

11471 CATS MISDIRECTED ISSUE TRAINING - 11471 SELF-PACED 

11472 PST, TRADITIONAL TO HMO OVERVIEW (11472) CLASSROOM 

11474 ASD - MAY RELEASE (11474) 

RBCO TRADITIONAL ASD CSR TRAINING B&E 

SELF-PACED 

11475 (11475) CLASSROOM 

11476 MBTI TRAINING - PROBLEM SOLVING (11476 

PM DU THE ADMINISTRATION OF SUBCUTANEOUS 

CLASSROOM 

11478 IVIG (11478) 

AETNA FOUNDATION SYSTEMS 

CLASSROOM 

11479 UPDATE/REFRESHER TRAINING-U/W, SALES CLASSROOM 

11480 PM DU ASD 5.3 PROVIDER VIEW (11480) 

NA UNDERWRITING - DEVELOPING PERFORMANCE 

CLASSROOM 

11481 GUARANTEES (11481) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 



Equivalency 


ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 



01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.25 0 0 TOO FEW HOURS 

01/2009- 

12/2009 320 0 0 NON-ACADEMIC 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 1.5 0 0 NON-ACADEMIC

Course 

Number 

11482 

11487 


DB2UDB STRUCTURED QUERY LANGUAGE FOR 

THE DATA WAREHOUSE (11482) CLASSROOM 

CANCER PAIN AND CANCER FATIGUE: IMPACT ON 

FUNCTIONALITY AND WORKING (11487) CLASSROOM 

11488 RBCO AHF CBS (11488) CLASSROOM 

11489 NACO TRAD CSR CLAIM REFRESHER (11489) CLASSROOM 

11491 RBCO TRAD VIP CLAIMS ( 11491) CLASSROOM 

11492 

FINANCIAL RENEWAL AND ACCOUNTING DELIVERY 

TRAINING FOR ACCOUNT MANAGERS (11492) CLASSROOM 

11493 STD PRE-EXISTING REVIEW (11493) 

BEHAVIORAL HEALTH HMO E.PUBLISHING 

CLASSROOM 

11496 OVERVIEW 

NA PSS SINGLE SOURCE DOCUMENT (SSD) 

SELF-PACED 

11497 TRAINING COURSE (11497) 

GROUP INSURANCE NEW HIRE SALES EXECUTIVES 

CLASSROOM 

11498 W/INDUSTRY EXPERIENCE TRAINING 

LONG TERM DISABILITY UNDERWRITING 

CLASSROOM 

11503 REFRESHER CLASSROOM 

11506 AGB DEMONSTRATING VALUE FOR EXPATS 11506 SELF-PACED 

11507 PM DU CM REFRESHER (11507) CLASSROOM 

11508 INTEGRATED HEALTH & DISABILITY (IHD) (11508) 

AECORRS FOR STD ANALYSTS AND STD NURSES 

SELF-PACED 


11510 OVERPAYMENT SELF-PACED 

11512 COMPENSATION 101 CLASSROOM 

11513 MENTWORKING CLASSROOM 

11515 MASTERY TEST - SMART FRONT END (11515) SELF-PACED 

11520 EPDB POIN CONNECTION (11520) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 1.5 0 0 NON-ACADEMIC 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



01/2009- 


12/2009 

01/2009- 

20 20 1 

ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 1.5 0 0 NON-ACADEMIC

Course 

Number 


11523 CLINICAL IMPLANT TRAINING - 11523 

ASD AUGUST RELEASE - WHAT'S NEW IN ASD 

CLASSROOM 

11526 11526 

WHAT'S NEW IN ASD- SEPTEMBER RELEASE - 

SELF-PACED 

11527 TRAINING COMMUNICATION (11527) SELF-PACED 

11528 ASD NOVEMBER RELEASE(11528) 

RECORDS RETENTION AND MANAGEMENT CLINIC 

SELF-PACED 

11529 (11529) CLASSROOM 

11530 STROKE AND STROKE REHABILITATION - 11530 CLASSROOM 

11533 

11534 

11537 

11538 

11539 

AETNA VITAL SAVINGS - PILOT MARKET TRAINING 

SESSIONS 


PACED 

DRG GROUPER AND DRG SCRAPER FOR PATIENT 


UNDERWRITING AND SALES SUPPORT INCENTIVE 

PROGRAM TBT (11537) SELF-PACED 

DISABILITY SERVICES TRAINING UPDATES JUNE 

2006 (11538) SELF-PACED 

NMM SE PROACTIVE TO COMPLEX CASE 


11543 ARTICULATE PRESENTER AND THE ALC (11543) 

PRICE TRANSPARENCY AND AEXCEL PLUS PRICE 

SELF-PACED 

11548 TRANSPARENCY CLASSROOM 

11549 MANAGING AETNAS TALENT (11549) SELF-PACED 

11550 AETNATRAK SIMULATION TRAINING 

COACHING: CASE STUDIES IN COACHING - PHASE 

SELF-PACED 

11550 II (14854) 

WHAT RTW SERVICES ARE PROVIDED BY THE VRC 

SELF-PACED 


11554 L&P TEST ACCOUNT - TBT 11554 SELF-PACED 

11556 RISK AWARENESS (11556) CLASSROOM 

11556 RISK AWARENESS (11556) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 0.13 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.13 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 2.5 2.5 COMBINABLE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 1 0 0 0 

01/2009- 

12/2009 1.5 0 0 0 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 0 0 COMBINABLE TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


Course 

Number 

11558 

11558 


PRECERT ETUMS AND DOCUMENTATION 

REFRESHER (11558) SELF-PACED 

PRECERT ETUMS AND DOCUMENTATION 

REFRESHER (11558) SELF-PACED 

11559 TALENT MANAGEMENT CLINIC (11559) CLASSROOM 

11560 MILLIMAN CARE GUIDELINES HOME CARE 

APLC PHASE 2 - REDESIGN OVERVIEW (TBT) 

CLASSROOM 

11561 (11561) SELF-PACED 

11563 NACO SHAREPOINT TRAINING (11563) 

VENDOR - NAVIGATING THE ELIGIBILITY SERVICE 

SELF-PACED 

11569 WEBSITE (DO MY JOB) (11569) 

NE LUNCH&LEARN - CLINICAL ASPECTS OF CCR OF 

SELF-PACED 

11571 NEONATES - 11571 CLASSROOM 

11572 RBCO EZLINK TRAIN THE CLIENT TRAINER (11572) SELF-PACED 

11573 CONSUMER CENTRIC SERVICE (11573) SELF-PACED 

11574 NE LUNCH&LEARN - CONTRACTING (11574) CLASSROOM 

11579 THE EVOLUTION OF HEALTH CARE (11579) SELF-PACED 

11589 RBCO MONDAY MORNING LEADERSHIP (11589) CLASSROOM 

11591 VOCATIONAL REHABILITATION (11591) CLASSROOM 

11594 MEDICARE ACTIVITY SESSION CLASSROOM 

11601 NACO NAVIGATOR TOOL TIME FOR CSR'S (11601) CLASSROOM 

11604 RBCO OB/GYN (11604) CLASSROOM 

11616 ETUMS V.7.5 WHAT'S NEW 

PSC SPECIALIZED GOLDEN HOUR - MCM ITEMIZED 

SELF-PACED 

11626 BILL REVIEW (11626) 

"PSYCHOLOGICAL AND PSYCHIATRIC ISSUES 

RELATED TO DISABILITY ASSESSMENT AND CASE 

SELF-PACED 

11631 MANAGEMENT."- 11631 CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 1.5 0 0 0 

01/2009- 

12/2009 1.5 0 0 0 

01/2010- 

12/2010 8 0 0 0 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 1 0 0 0 

01/2010- 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 1 0 0 0 

01/2009- 

12/2009 

01/2010- 

8 8 0.5 

12/2010 1.5 1.5 COMBINABLE 


ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 1.5 0 0 0 

01/2009- 

12/2009 8 8 0.5 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 1 0 0 0 

01/2010- 

12/2010 2 0 0 0 

01/2009- 

12/2009 7 0 0 0 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


Course 

Number 


11632 ASD ADMINISTATION SYSTEM (11632) 

CALIBRATING PERFORMANCE AND RESULTING 

SELF-PACED 

11635 PAY FOR EXTERNAL ACCESS SELF-PACED 

11641 INTRODUCTION TO WORKABILITY (11641) 

NPM STAND ALONE DISEASE MANAGEMENT 

SELF-PACED 

11642 TRAINING 

AETNA VOICE ADVANTAGE (AVA) FOR PROVIDERS 

CLASSROOM 

11643 (11643) 

ETUMS REDUCED VIEW COMMUNICATION UPDATE 

SELF-PACED 

11645 (11645) SELF-PACED 

11649 NACO ACAS REFRESHER (11649) 

ASM UW & SS AETNA HEALTH CONNECTIONS 

CLASSROOM 

11651 TRAINING (11651) 

DISABILITY SERVICES TRAINING UPDATES JULY 

CLASSROOM 

11654 2006 (11654) SELF-PACED 

11655 SDY UT BIPOLAR SPECTRUM DISORDERS 

NATIONAL PROVIDER IDENTIFIER (NPI)- 

ENTERPRISE PROVIDER DATABASE (EPDB) 

CLASSROOM 

11656 INQUIRY CHANGES (11656) SELF-PACED 

11657 WEST REGION NETWORK CONFERENCE (2006) 

APCS AND HOSPITAL OUTPATIENT PROSPECTIVE 

PAYMENT SYSTEM (HOPPS) SELF-PACED 

CLASSROOM 

11658 SEGMENTS SELF-PACED 

11659 LTD DECISION MAKING TRAINING (11659) 

NA PSS AHF HSA HRA PRODUCT REINFORCEMENT 

CLASSROOM 

11661 TRAINING (11661) 

MERIT BADGE ADVENTURE SERIES: TABLE 

SELF-PACED 

11678 SETTING WITH MOLLY AND BOBBY (11678) SELF-PACED 

11680 SDY UT URAC REFRESHER 2006 

NATIONAL PROVIDER IDENTIFIER (NPI) TRAINING 

CLASSROOM 

11692 FOR PDS (11692) 

DENTAL ELECTRONIC DATA INTERCHANGE (EDI) 

SELF-PACED 

11694 (#11694) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



SCIENCE 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


01/2009- 

12/2009 16 16 1 


ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 




SCIENCE 


ELECTIVE 

01/2009- 

12/2009 1.5 0 0 NON-ACADEMIC

Course 

Number 

11696 

11699 

11700 

11713 


RBCO TRAD ISG CROSS TRAINING ON KEY/SELECT 

PRODUCTS (11696) SELF-PACED 

RBCO TOOLS TO IMPROVE COMMUNICATION 


NORTH CENTRAL SMALL GROUP STATE PRODUCTS 

UPDATE (IL, CO, KS, MO, OH) (11700) SELF-PACED 

SDY UT SUBSTANCE ABUSE - PHARMACOTHERAPY 

- DR. THOMAS KOSTEN CLASSROOM 

11720 COLA CALCULATIONS (11720) CLASSROOM 

11724 ACCP SURVEY RESULTS FOR CMS (11724) 

PANDEMIC FLU PREPAREDNESS TRAINING 

SELF-PACED 

11727 REVISED: 2009(11727) 

PANDEMIC FLU PREPAREDNESS TRAINING 

SELF-PACED 

11727 REVISED: 2009(11727) SELF-PACED 

11730 FRAUD AWARENESS TRAINING QA SELF-PACED 

11735 TAMPA DISABILITY CLINICAL WALK IN 11735 CLASSROOM 

11736 ADVANCED MEA - VENDOR TRAINING (11736) 

PATIENT MANAGEMENT PRECEPTOR REFRESHER 

SELF-PACED 

11737 FOR DESKTOP WINDOWS MESSENGER 

PRE-SIGNATURE REVIEW PROCESS (COURSE 

CLASSROOM 

11738 #11738) CLASSROOM 

11740 HEALTH LITERACY AWARENESS TRAINING (11740) SELF-PACED 

11742 INSIDER TRADING (11742) SELF-PACED 

11750 MANUAL HSM PROCESSING (11750) CLASSROOM 

11751 TRADITIONAL COB II REFRESHER (11751) SELF-PACED 

11758 RBCO GEMS RATE UP TRAINING (11758) 

DISABILITY SERVICES TRAINING UPDATES AUGUST 

CLASSROOM 

11769 2006 (11769) SELF-PACED 

11770 PM-BH REFERRAL TRAINING #11770 CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 


01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 

2 0 0 0 

12/2009 

01/2009- 

1 0 0 0 

12/2009 

01/2010- 

1 0 0 0 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2010- 

4 0 0 0 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 

1 0 0 0 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 1 0 0 0

Course 

Number 

11771 


RBCO TRAD KEY/SELECT CROSS TRAINING ON ISG 

SPECIFICS (11771) SELF-PACED 

11774 RBCO CSR COACHING SESSION (11774) CLASSROOM 

11781 PT HIT REPORTING APPLICATION (11781) 

RBCO TRADITIONAL ASD CSR TRAINING CLAIMS 

SELF-PACED 

11784 (11784) 

NORTH CENTRAL SMALL GROUP STATE PRODUCT 

CLASSROOM 

11785 UPDATES (11785) SELF-PACED 

11790 ER AND CCR REFRESH (11790) SELF-PACED 

11793 TEXAS MEDICAID CHIP FRAUD & ABUSE (11793) SELF-PACED 

11796 THE ART OF ASKING ESSENTIAL QUESTIONS CLASSROOM 

11797 MERGERS & ACQUISITIONS 101 CLASSROOM 

11798 THE ART OF NETWORKING CLASSROOM 

11799 PROJECT MANAGEMENT FOR HR EMPLOYEES CLASSROOM 

11802 HMO SOLD SUBMISSION TRAINING (2007) 

MIDDLE MARKET GROUP INSURANCE TRAINING 

CLASSROOM 

11806 FOR ACCOUNT EXECUTIVES CLASSROOM 

11808 NACO QUICKBASE 101 (11808) CLASSROOM 

11815 AETNA MEDICARE OPEN PLAN (PFFS) 

BENEFIT TABLE QUERY (BTQ) WEB 2006 

CLASSROOM 

11817 ENHANCEMENTS (11817) SELF-PACED 

11820 RM - ANOC/OPEN ENROLLMENT 2007 (11820) SELF-PACED 

11823 BROADSPIRE ELIGIBILITY 

NA SALES & SERVICE EXECUTIVE ON-BOARDING 

CLASSROOM 

11841 PROGRAM (11841) CLASSROOM 

11842 NACO ASD SUPPORT TRAINING (11842) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 

1 0 0 0 

12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 




ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 




ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 1 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


Course 

Number 

11845 

11866 


RBCO TRAD EWM ROUTE SCREEN REFRESHER 



SEPTEMBER 2006 (11866) SELF-PACED 

11867 ELIST ELIGIBILITY TRAINING (11867) SELF-PACED 

11869 RBCO CSR CLAIMS REFRESHER TRAINING (11869) 

GOVERNMENT AND LABOR RESOURCE TRAINING 

CLASSROOM 

11873 (11873) 

PSC SPECIALIZED GOLDEN HOUR - HMO AETNA 

BEHAVIORAL HEALTH (ABH) CSR TRANSITION 

CLASSROOM 

11874 (11874) SELF-PACED 

11878 AST ENHANCEMENT 

PSS AETNA HEALTH CONNECTIONS - DISEASE 

SELF-PACED 

11883 MANAGEMENT (11883) CLASSROOM 

11884 

11886 

11887 

RBCO MEDICARE ADVANTAGE INPATIENT 

PROCESSING PROCEDURES - HMO CLAIMS (11884) SELF-PACED 

RBCO MEDICARE ADVANTAGE OUTPATIENT 

PROCESSING PROCEDURES - HMO CLAIMS (11886) SELF-PACED 

EXTENDED PHONE LAB FOR NEW DENTAL CSRS 


11888 PM DU QUALITY AUDIT REFRESHER (11888) 

BLUE BELL HMO GOLDEN HOUR 10-06 - SUB 

CLASSROOM 

11891 CAPPED PROVIDERS (11891) CLASSROOM 

11894 CAP BENEFITS PDS FUNCTION (11894) 

PM DU PRINCIPLES OF PAIN MANAGEMENT IN THE 

SELF-PACED 

11895 HOME CARE SETTING (11895) CLASSROOM 

11898 INTAKE ANALYST CDG WORKFLOW (11898) 

CARPAL TUNNEL SYNDROME - ERGONOMICS 

CLASSROOM 

11899 (11899) 

DISABILITY CLAIM ADMINISTRATION AND SOCIAL 

CLASSROOM 

11900 SECURITY PROCEDURES (11900) 

WHAT'S NEW IN ASD - NOVEMBER RELEASE - 

CLASSROOM 

11911 TRAINING COMMUNICATION ( PART ONE) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 16 0 0 NON-ACADEMIC 

01/2009- 

12/2009 2.5 2.5 COMBINABLE 


ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 



01/2009- 



ELECTIVE 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 



01/2009- 


12/2009 

01/2009- 


SCIENCE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0.25 0 0 TOO FEW HOURS

Course 

Number 

11913 

11917 


FACILITY CONTRACTING PRICING MODEL-USER 

GUIDE OVERVIEW: SE/SW REGION SELF-PACED 

NA PSS- ELIGIBILITY REFRESHER AND NEW 

POLICY TRAINING- (11917) CLASSROOM 

11918 DISABILITY OVERPAYMENT (11918) 

NATIONAL PROVIDER IDENTIFIER (NPI)- EPDB 

CLASSROOM 

11919 INQUIRY UPDATES PHASE II (11919) 

RBCO HMO OUTPATIENT HOSPITAL TRAINING 

SELF-PACED 

11920 (11920) 

NE LUNCH&LEARN - DISEASE MANAGEMENT - 

SELF-PACED 

11921 11921 

CALIFORNIA HMO HEALTH REIMBURSEMENT 

ARRANGEMENT (HRA) PRODUCT OVERVIEW 

CLASSROOM 

11922 (11922) SELF-PACED 

11927 NB MEDICARE SOLD SUBMISSION TRAINING 

AETNA TOTAL CLINICAL VIEW (ATV) - CLINICIAN 360 

FOR CURRENT ASD USERS (ASD TRAINING IS A 

CLASSROOM 

11928 PRE-REQUISITE) (11928) SELF-PACED 

11930 CLAIM DIRECTIVE 179 ON ACAS(11930) SELF-PACED 

11931 AETNA HEALTHFUND HRA ENHANCEMENTS(11931) 

HMO SUPPORT IPA ARRANGEMENTS FOR PDS 

SELF-PACED 

11933 (11933) 

RBCO NEPHROLOGY/HEMODIALYSIS TRAINING 

SELF-PACED 

11937 HMO CLAIMS (11937) 

RBCO HEMATOLOGY/ONCOLOGY TRAINING - HMO 

SELF-PACED 

11938 CLAIMS (11938) 

RBCO RADIATION THERAPY TRAINING - HMO 

SELF-PACED 

11939 CLAIMS (11939) 

AETNA HEALTHY LIVING VISA CREDIT CARD 

SELF-PACED 

11941 (11941) SELF-PACED 

11946 XPEDITER CODE COVERAGE 

PATIENT MANAGEMENT QUALITY REVIEW TOOLS 

CLASSROOM 

11947 (11947) CLASSROOM 

11949 ACAS DMO DENTAL CLAIMS TRAINING (11949) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


01/2010- 

12/2010 

01/2009- 



01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0.3 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 

8 8 0.5 

12/2009 

01/2009- 

8 8 0.5 

12/2009 8 8 0.5 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0.25 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 

01/2010- 



Course 

Number 

11950 


OUTBOUND CORRESPONDENCE SYSTEM 

TRAINING(11950) SELF-PACED 

11951 WEST REGION QM ASD TRAINING CLASSROOM 

11958 ETUMS BUSINESS VIEW (11958) 

RBCO HMO KEY/SELECT CROSS TRAINING ON ISG 

SELF-PACED 

11959 PRODUCTS - CLAIMS (11959) SELF-PACED 

11961 RBCO EMERGENCY SPECIALTY TRAINING (11961) SELF-PACED 

11962 RBCO AMBULANCE SPECIALTY TRAINING (11962) 

DEPRESSION - RETURN TO WORK FACTORS 

SELF-PACED 

11964 (11964) 

RBCO CUSTOMER LOYALTY EXCURSION 2006-2007 

CLASSROOM 

11965 (11965) CLASSROOM 

11966 2007 LEADERSHIP DIALOGUES CLASSROOM 

11968 FAILED BACK SYNDROME (11968) 

NE LUNCH&LEARN - THE CURRENT STATUS OF 

CLASSROOM 

11969 BARIATRIC SURGERY (11969) CLASSROOM 

11970 OPERATIONAL DATA STORE (ODS) (11970) 

PM RIC BREAST HEALTH “DIAGNOSTIC 

SELF-PACED 

11971 PROCEDURE OPTIONS” (11971) 

MEDICARE SOLD SUBMISSION PROCESS FOR NB 

CLASSROOM 

11972 2007 PFFS (11972) 

NACO HIGH PERFORMANCE CULTURE WORKSHOP 

CLASSROOM 

11973 (11973) 


CLASSROOM 

11976 OCTOBER 2006 (11976) 

NATIONALLY CONTRACTED REWORK PROJECTS 

SELF-PACED 

11977 REQUEST COMMUNICATION (11977) 

BLOODBORNE PATHOGENS, EMERGING 

SELF-PACED 

11978 INFECTIONS & PANDEMIC FLU (11978) CLASSROOM 

11981 TRAUMATIC BRAIN INJURY (11981) 

CONTRACT CORRECTIONS QUALITY AUDIT 

CLASSROOM 

11991 PROCESS SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


Course 

Number 

11995 

11996 


NPM PROACTIVE DISCHARGE PLANNING MODULE 2 

(11995) 


PACED 

PDS TRAINING: OUTPATIENT LABORATORY (OLAB) 

PROCESS & PROCEDURES SELF-PACED 

11999 RBCO MEDICARE CLAIMS FOR CSR'S (11999) SELF-PACED 

12001 RBCO GEMS TRAINING (12001) 

PROJECT MANAGEMENT ESSENTIALS: 

CONDUCTING A STAKEHOLDER ANALYSIS (FOR HR 

SELF-PACED 

12002 EMPLOYEES) CLASSROOM 

12003 

PROJECT MANAGEMENT ESSENTIALS: 

CONDUCTING A LESSONS LEARNED/POST- 

PROJECT REVIEW SESSION (FOR HR EMPLOYEES) CLASSROOM 

12004 HSA AUTODEBIT(12004) 

RBCO MCTX PEND CODE HMO CLAIMS TRAINING 

SELF-PACED 

12005 (12005) 

PM DU CM-THE NEXT GENERATION FOR 

SELF-PACED 

12006 CMAS/CMRS (12006) 

RBCO MEDICARE ADVANTAGE TRAINING - HMO 

CLASSROOM 

12007 CLAIMS (12007) 

PRECERT REMARK CODE TRAINING FOR DENIAL 

SELF-PACED 

12008 LETTERS (12008) 

RM - MEDICARE OPEN PLAN GROUP BUSINESS 

CLASSROOM 


12011 PM DU CM-TNG FOR CASE MANAGERS (12011) 

MEDICAL PREDETERMINATIONS WORKFLOW 

CLASSROOM 

12012 TRAINING (12012) 

BENEFIT DOCUMENT LOCATOR (BDL) TRAINING 

SELF-PACED 

12014 (12014) SELF-PACED 

12017 RBCO PXC TRAINING - CLAIMS (12017) CLASSROOM 

12018 CONSUMER CENTRIC SERVICE - MODULE 2 (12018) SELF-PACED 

12020 AETNA COMPASSIONATE CARE PROGRAM (12020) SELF-PACED 

12023 NE/NA LEAVE MANAGEMENT & WKAB (12023) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 

12/2009 

01/2009- 




Equivalency 


ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 

1.5 1.5 COMBINABLE COMMUNICATION ARTS 

12/2010 

01/2009- 



Course 

Number 

12025 


CEDAR EBILLING CUSTOMER SETUP AND EOS-PC 

TRAINING (#12025) SELF-PACED 

12027 TEST - LEARNING SVCS CLASSROOM 

12034 NA CCI REVIEW PROCESS OVERVIEW CLASSROOM 

12035 RBCO HMO CSR REFRESHER TRAINING (12035) 

2008 ASM UW & SS LEADERSHIP CONFERENCE 

SELF-PACED 

12037 (12037) 

RBCO NEW HIRE MEDICARE CLAIMS TRAINING 

CLASSROOM 

12044 (12044) 

KIM TEST FOR SURVEY QUESTIONS DATA 

CLASSROOM 

12047 CAPTURE AND BLOB (#12047) SELF-PACED 

12048 PST EPDB REFRESHER (12048) 

NPM REFRESHER: MEDICARE ADVANTAGE PLANS, 

SELF-PACED 

12049 MEMBER & GUIDELINES Q&A (12049) 


CLASSROOM 

12052 NOVEMBER 2006 (12052) 

AETNA'S SECURE PERSONALIZED WEBSITES 

SELF-PACED 

12053 (12053) 

LEARNLINC 101- TRAIN THE TRAINER: SOFT SKILLS 

SELF-PACED 

12056 (12056) CLASSROOM 

12057 COMPLIANCE OVERVIEW (12057) 

PM DU DISEASE MANAGMENT FOR CM AND ICC - 

CLASSROOM 

12059 12059 

WORKABILITY ENHANCEMENTS JANUARY 2007 

CLASSROOM 

12061 (12061) SELF-PACED 

12062 CEDAR EBILLING - PSSC (12062) 

12063 - THE HURDLES OF CHEMOTHERAPY: 

SELF-PACED 

12063 SUPPORT, INTERVENTION, CONTROL - ANEMIA 

SUCCESSION MANAGEMENT BROWN BAG PART 1 

CLASSROOM 

12069 (12069) 

SUCCESSION MANAGEMENT BROWN BAG PART 2 

CLASSROOM 

12070 (12070) CLASSROOM 

12071 PDS TRAINING: IRS BACKUP WITHHOLDING (12071) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 


01/2009- 

12/2009 16 16 1 


ELECTIVE 

01/2010- 

12/2010 

01/2009- 


12/2009 0.25 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2010- 

32 32 2 

ELECTIVE 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.75 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 




ELECTIVE 


ELECTIVE 

01/2009- 


Course 

Number 


12075 EOS PC V1.2H AND COMPUVIEW V2.1.14 TRAINING CLASSROOM 

12078 NATIONAL ACCOUNTS PRODUCT SYMPOSIUM 

CALIFORNIA HMO HEALTH REIMBURSEMENT 

ARRANGEMENT (HRA) FUNCTIONAL-SYSTEM 

CLASSROOM 


12102 RBCO HMO CSR REFRESHER TRAINING (12102) 

RBCO CONTINGENT CALL TRAINING - ASD BASED 

SELF-PACED 

12104 (12104) 

WHAT'S NEW IN ASD - DECEMBER RELEASE 

SELF-PACED 

12111 TRAINING COMMUNICATION 

STRATEGIC CONTRACT MANAGEMENT (SCM) 101 - 

SELF-PACED 

12112 WEST REGION - 12112 CLASSROOM 

12115 ECHS TRAINING (12115) 

PDS TRAINING: HIPAA UPDATES – HCPC AND CPT4 

CLASSROOM 

12116 CODES 

SEXUAL HARASSMENT AWARENESS TRAINING FOR 

SELF-PACED 

12119 MAINE EMPLOYEES (12119) 

AGREEMENT ASSEMBLY: DOCUMENTS, GUIDES 

CLASSROOM 

12129 AND REFERENCES (12129) 

AETNA HEALTH CONNECTIONS(SM) – WELLNESS 

SELF-PACED 

12131 RESOURCES – QUIT TOBACCO (12131) 

BAD BUGS POTENTIAL AGENTS OF TERRORISM 

SELF-PACED 

12139 (12139) 

PDS TRAINING - ELECTRONIC CORRESPONDING 

CLASSROOM 

12140 SYSTEM (ECHS) SELF-PACED 

12141 SOUND FORGE TUTORIAL (12141) SELF-PACED 

12141 SOUND FORGE TUTORIAL (12141) SELF-PACED 

12142 CSR WKAB TRAINING (12142) CLASSROOM 

12143 WKAB AND THE 1/1/07 INTAKE PROCESS (12143) CLASSROOM 

12144 WKAB AND THE 1/1/07 STD PROCESS (12144) CLASSROOM 

12145 WKAB AND THE 1/1/07 LTD PROCESS (12145) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 


12146 SNAGIT (SNAG IT) TUTORIAL (12146) 

PROVIDER SERVICE CENTERS PST ATTENDANCE 

SELF-PACED 

12149 MANAGEMENT CLINIC (12149) 

PROVIDER SERVICE CENTERS PST ATTENDANCE 

CLASSROOM 

12149 MANAGEMENT CLINIC (12149) 

AETNA HEALTHFUND HMO - TRAIN THE TRAINER 

CLASSROOM 

12151 (12151) CLASSROOM 

12152 POINT OF SALE REBATES (12152) SELF-PACED 

12154 PST HMO IP WITH STOP LOSS (12154) 

RADIOLOGY PRECERTIFICATION PROGRAM 

CLASSROOM 

12155 OVERVIEW - (12155) 

PROVIDER SERVICE CENTERS PRECERT CLINICAL 

CLASSROOM 

12156 EDUCATION SESSION (12156) CLASSROOM 

12157 MYASSISTANT (12157) SELF-PACED 

12160 WKAB AND THE SNR PROCESS (12160) CLASSROOM 

12161 VB.NET INTERMEDIATE 2008 (12161) 

WEBSPHERE APPLICATION SERVER V6 

CLASSROOM 

12167 ADMINISTRATION 

NACO BUILDING COLLABORATIVE RELATIONSHIPS 

CLASSROOM 

12168 (12168) CLASSROOM 

12172 ALBANY TAG SESSIONS CLASSROOM 

12176 RBCO GEMS TRAINING (12176) CLASSROOM 

12178 AETNA'S CASE TRACKING TOOL (12178) 

CUSTOMER SERVICE TRAINING FOR EXISTING 

SELF-PACED 

12179 DENTAL STAFF (12179) CLASSROOM 

12180 ENTERPRISE BILLING (12180) SELF-PACED 

12182 DIVERSITY TEST COURSE (12182) SELF-PACED 

12209 MIDDLE MARKET CASE LIFE CYCLE CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.3 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


Course 

Number 

12214 

12215 

12216 


NACO LUNCH 'N LEARN: GENERATIONAL DIVERSITY 


NACO LUNCH 'N LEARN: FINANCE & BUDGETING 

101 (12215) CLASSROOM 

NACO LUNCH 'N LEARN: DEVELOPING THROUGH 

DELEGATION (12216) CLASSROOM 

12220 ERISA 5500 - DESKTOP VERSION (12220) CLASSROOM 

12221 DENTAL POST RELEASE RETRAINING 

NACO LUNCH 'N LEARN: DISTANCE MANAGEMENT 

CLASSROOM 

12223 (12223) 

RBCO VENDOR KANA TRAINING ON MSW/CRS 

CLASSROOM 

12226 (12226) 

ORAL SURGERY REFRESHER TRAINING FOR 

CLASSROOM 

12229 VENDOR PROCESSORS CLASSROOM 

12232 CHERYL TESTING FACILITY 

OUTPATIENT HIGH-TECH RADIOLOGY 

SELF-PACED 

12235 PRECERTIFICATION (12235) 

LUNCH AND LEARN: KEEPING YOUR H DRIVE 

SELF-PACED 

12238 CLEAN (12238) 

TKC-TAILORED FOR AETNA:APPLICATION 

DEVELOPMENT WITH THE SPRING FRAMEWORK 

CLASSROOM 

12239 (12239) CLASSROOM 

12240 2007 BIS LUNCH AND LEARN - HEADACHES (12240) CLASSROOM 

12241 AHF HMO PRESENTATION PREPARATION - (12241) SELF-PACED 

12244 HMO BENEFITS FOUNDATION TRAINING CLASSROOM 

12245 AQC RENEWAL TRAINING CLASSROOM 

12246 NATIONAL ACCOUNTS AE TRAINING CONFERENCE 

PWS - EOB TOOL FEBRUARY ENHANCEMENTS 

CLASSROOM 

12247 (12247) SELF-PACED 

12251 AQC/PSA WORKFLOW FOR RENEWAL 

TIMELINESS STANDARDS FOR COVERAGE 

CLASSROOM 

12253 DECISIONS AND NOTIFICATION (12253) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 

12/2009 

01/2009- 




Equivalency 


ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 



Course 

Number 

12257 

12258 

12259 


STATE AND FEDERAL GUIDELINES REGARDING 

MINORS RIGHTS TO ACCESS HEALTH CARE CLASSROOM 

DELEGATION DATABASE TRACKING TOOL (DTT) 


AETNA GLOBAL BENEFITS (AGB) APRIL SALES 

CONFERENCE - 12259 CLASSROOM 

12263 PM DU CONSUMMATE COMMUNICATOR -12263 CLASSROOM 

12268 HEALTHY OUTLOOK PROGRAM ORIENTATION CLASSROOM 

12274 PST HMO STOP LOSS ONLY TRAINING (12274) 

PSC GENELCO SYSTEM TRAINING FOR AETNA 

SELF-PACED 

12275 JOINT CLAIM ADMINISTRATION (12275) 


SELF-PACED 

12276 JANUARY 2007 (12276) SELF-PACED 

12277 AJAX AND ADVANCED JAVASCRIPT (12277) CLASSROOM 

12277 AJAX AND ADVANCED JAVASCRIPT (12277) 

AETNA HEALTH CONNECTIONS - 

CLASSROOM 

12280 PHARMACOTHERAPY SPECIALIST (12280) 

PROVIDER REIMBURSEMENT AND SUPPORT 

CLASSROOM 

12282 TRAINING FOR PDS (12282) SELF-PACED 

12285 RABBIT (REGIONAL BUSINESS) (12285) SELF-PACED 

12287 OVERVIEW OF AETNA RSX CUSTOMIZATIONS 

WHAT'S NEW IN ASD - FEBRUARY RELEASE 

SELF-PACED 


PHONE TRAINING FOR EXISTING DENTAL STAFF 

SELF-PACED 

12293 (12293) CLASSROOM 

12294 TKC - MICROSOFT MONTHLY BROWNBAG 

LUNCH & LEARN - SALES SUPPORT OF NETWORK 

CLASSROOM 

12295 RELATED INFORMATION #12295 

TKC - TEST-DRIVEN DEVELOPMENT USING JUNIT 

CLASSROOM 

12296 (12296) 

POS REBATE TRAINING FOR APMCAS USERS 

CLASSROOM 

12299 (12299) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 12 0 0 NON-ACADEMIC 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.25 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 


12301 NA SALES SUPPORT LEADERSHIP - COACHING 

DISABILITY MEDICAL GRAND ROUNDS FOR 2007 

CLASSROOM 

12409 (12409) 

SECURITY COORDINATOR TRAINING - COURSE 

CLASSROOM 

12410 (12410) SELF-PACED 

12415 RBCO GEMS TRAINING FOR CSP ASSIST (12415) CLASSROOM 

12418 

12421 

AIS SME TRAINING: PLAN SPONSOR-POLICY ENTRY 

AND REPORTING SYSTEM (PE/RS) (12418) SELF-PACED 

INTRODUCTION TO HEALTH NETWORK OPTION 


12422 DRG OVERVIEW FOR PM (12422) 

TKC - APPLICATION ENABLING FRAMEWORK 

SELF-PACED 

12423 (AEFW) FOR .NET 101 (12423) 

LEGAL SUPPORT SERVICES WKAB TRAINING 

CLASSROOM 

12442 (12442) 

INTRODUCTION TO AETNA PROCESS 

CLASSROOM 

12444 IMPROVEMENT (API) (12444) SELF-PACED 

12445 LEARN ABOUT EMERGING MARKETS 

2007 BIS LUNCH AND LEARN - COGNITIVE DEFICITS 

CLASSROOM 

12446 & TESTING (12446) CLASSROOM 

12448 CLINICAL TOOLS AND RESOURCES PART 1 (12448) 

NATIONAL ACCOUNTS - DENTAL PRICING 

TEMPLATE FOR NEW BUSINESS UNDERWRITING 

CLASSROOM 

12449 (12449) CLASSROOM 

12452 AIS SME TRAINING: CLAIM-CBOR/MCI (12452) SELF-PACED 

12453 NACO LEARNLINC LEVEL III (12453) 

STRATEGIC CONTRACT MANAGEMENT (SCM) 101 - 

CLASSROOM 

12454 NORTHEAST REGION (12454) CLASSROOM 

12455 POST TRAUMATICE STRESS DISORDER CLASSROOM 

12459 QUALITY CENTER 9.0 SUITE - SYSTEM ADMINS CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 



Equivalency 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 


01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 



01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 

24 24 1.5 

12/2009 1.5 1.5 COMBINABLE 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2009- 


Course 

Number 

12460 

12461 


PSC SPECIALIZED GOLDEN HOUR - MEDICARE 

OPEN (PFFS) PROVIDER REFRESHER TRAINING 


COMPLEX CHRONIC CARE / LUNCHEON CEU SELF- 

PACED SERIES (12461) SELF-PACED 

12462 REFRESHER MPFFS TRAINING SELF-PACED 

12463 BHU KRAFT OVERVIEW / Q & A SESSION (12463) CLASSROOM 

12465 BUDGETING AND MONEY CONTROL ( BROWN BAG) 

AIS SME TRAINING: PLAN SPONSOR-PLAN 

CLASSROOM 

12467 SPONSOR APPLICATION (PSA) (12467) 

AIS SME TRAINING: CLAIM-AUTOMATED CLAIM 

SELF-PACED 

12468 ADJUDICATION SYSTEM (ACAS) (12468) 

AIS SME TRAINING: CLAIM DOMAIN OVERVIEW 

SELF-PACED 

12470 (12470) SELF-PACED 

12471 AIS SME TRAINING: CLAIM-AEPPAYS (12471) SELF-PACED 

12472 NEIGHBORHOOD NETWORK (12472) 

AIS SME TRAINING: CLAIM-ELECTRONIC 

SELF-PACED 

12474 WORKFLOW MANAGER (EWM) (12474) 

GROUP INSURANCE CALCULATION TOOL – 

SELF-PACED 

12475 TRADITIONAL AR (12475) 


SELF-PACED 

12476 SPONSOR BOOK OF RECORD (PSBOR) (12476) SELF-PACED 

12478 DEVELOPING JAVA WEB SERVICES (12478) 

AIS SME TRAINING: CLAIM-OPERATIONAL 

CLASSROOM 

12479 REPORTING SYSTEM (ORS) (12479) SELF-PACED 

12480 QUICKBASE QUALITY REVIEW TOOL (12480) 

AIS SME TRAINING: CLAIM-CLAIM REPORTING 

CLASSROOM 

12481 SYSTEM (CRS) (12481) SELF-PACED 

12482 

12483 

AIS SME TRAINING: PLAN SPONSOR-WEB 

CUSTOMER COVERAGE INQUIRY (WEBCCI) (12482) SELF-PACED 

AIS SME TRAINING: PLAN SPONSOR-WEB BENEFIT 

TABLE QUERY (WEBBTQ) (12483) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



01/2009- 


12/2009 

01/2010- 


ELECTIVE 


01/2010- 

12/2010 

01/2010- 



Course 

Number 

12484 

12485 

12486 

12487 

12489 


RBCO LEADERSHIP WEBSITE TUTORIAL (LEAVE IT 

TO LEADER) (12484) SELF-PACED 


REFERENCE TABLES (PRT) (12485) SELF-PACED 

AIS SME TRAINING: CLAIM-CENTRALIZED 

OVERPAYMENT PROCESSING SYSTEM (COPS) 



FEBRUARY 2007 (12487) SELF-PACED 

AIS SME TRAINING: CLAIM-AUTOMATED PLAN 

CONVERSION (APC) (12489) SELF-PACED 

12491 PRECERT AEXCEL REFRESHER TRAINING (12491) 

AIS SME TRAINING: MEMBER-INDIVIDUAL BILLING 

SELF-PACED 

12493 SYSTEM (IBS) (12493) 

NA DENTAL UNDERWRITING ANALYST TRAINING 

SELF-PACED 

12494 (DUA) (12494) CLASSROOM 

12495 NA DENTAL UNDERWRITING CROSS TRAINING CLASSROOM 

12496 AIS SME TRAINING: MEMBER-EZENROLL (12496) 

AIS SME TRAINING: MEMBER-DATA MIGRATOR (DM) 

SELF-PACED 

12498 (12498) 

AIS SME TRAINING: MEMBER-TABLE MANAGEMENT 

SELF-PACED 

12499 SYSTEM (TMS) (12499) 

NATIONAL ADVANTAGE PROGRAM (NAP) 

SELF-PACED 

12500 REFRESHER 2007 

AIS SME TRAINING: MEMBER-AETNA 

CLASSROOM 

12502 ADMINISTRATIVE SYSTEM (AAS) (12502) 

AIS SME TRAINING: INFORMATICS-ENTERPRISE 

SELF-PACED 

12504 DATA WAREHOUSE DATAMART (EDW) (12504) SELF-PACED 

12505 FACTIVA SALESWORKS 

AIS SME TRAINING: INFORMATICS-EDW DATA 

CLASSROOM 

12506 SOURCE (12506) SELF-PACED 

12507 TKC - GENERAL MUSINGS IN .NET CLASSROOM 

12508 DB2UDB STRUCTURED QUERY (12508) CLASSROOM 

12509 MEMBER DOWNSTEAM SYSTEMS (12509) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS

Course 

Number 

12510 


ID CARD PROCESSING FOR THE HMO BASED 

PRODUCTS ON THE STRATEGIC PLATFORM (12510) SELF-PACED 

12511 2007 PE/RS ENHANCEMENTS (12511) SELF-PACED 

12512 2007 WEB CCI ENHANCEMENTS (12512) 

2007 MEMBER ENROLLMENT APPLICATION (MEA) 

SELF-PACED 

12513 ENHANCEMENTS (12513) 

AIS SME TRAINING: INFORMATICS-MANAGED CARE 

SELF-PACED 

12514 MONITOR (MCM) (12514) 

ALPHARETTA AETNA HEALTH CONNECTIONS 

SELF-PACED 

12517 DISEASE MANAGEMENT CLASSROOM 

12519 PDS TRAINING: NPI WEBCAST - 12519 

AIS SME TRAINING: INFORMATICS-E.PLAN 

SELF-PACED 

12521 SPONSOR MONITOR (EPSM) (12521) 

AIS SME TRAINING: MEMBER-MEMBER 

SELF-PACED 

12522 ENROLLMENT APPLICATION (MEA) (12522) 

AIS SME TRAINING: INFORMATICS-HEALTH SYSTEM 

SELF-PACED 

12523 MONITOR (HSM) (12523) 

AIS SME TRAINING: INFORMATICS-AETINFO 

SELF-PACED 

12525 PREDICTIVE MODELING SYSTEM (APMS) (12525) 

2007 BIS LUNCH AND LEARN - DISABILITY & 

SELF-PACED 

12527 ABSENCE MGMT QUALITY PROGRAM (12527) 

AIS SME TRAINING: PHARMACY-AETNA PHARMACY 

MANAGEMENT CLAIM ADJUDICATION SYSTEM 

CLASSROOM 

12529 (APMCAS) (12529) 

AHC DM - DATA ENTRY PROCESS FOR NEWLY 

SELF-PACED 

12530 IDENTIFIED MEMBERS (12530) 

AIS SME TRAINING: AETNA IT DOMAIN OVERVIEW 

CLASSROOM 

12533 (12533) 

AIS SME TRAINING: PLAN SPONSOR DOMAIN 

SELF-PACED 

12534 OVERVIEW (12534) 

AIS SME TRAINING: MEMBER DOMAIN OVERVIEW 

SELF-PACED 

12535 (12535) 

AIS SME TRAINING: PHARMACY DOMAIN OVERVIEW 

SELF-PACED 

12536 (12536) 

AIS SME TRAINING: INFORMATICS DOMAIN 

SELF-PACED 

12537 OVERVIEW (12537) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 



01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



Course 

Number 

12538 


NEGOTIATION SKILLS & PRACTICE FOR ASM 

UNDERWRITING & SALES SUPPORT - 12538 CLASSROOM 

12539 AIS SME TRAINING: PHARMACY-RXHMO (12539) SELF-PACED 

12541 ANXIETY IN PRIMARY CARE SETTING 

THREAT PROTOCOL TRAINING (NON-CLINICAL 

CLASSROOM 

12542 STAFF) 

AIS SME TRAINING: PHARMACY-REPORTING DATA 

CLASSROOM 

12543 STORE (RXRDS) (12543) SELF-PACED 

12544 AIS SME TRAINING: PHARMACY-RXSY (12544) 

AIS SME TRAINING: PHARMACY-MEDICATION 

SELF-PACED 

12545 SEARCH ENGINE (FSE) (12545) SELF-PACED 

12546 LEADERSHIP IN ACTION PROGRAM CLASSROOM 

12550 AIS SME TRAINING: MEMBER-EZLINK (12550) 

LUNCH & LEARN - REVIEWING INPATIENT STAYS 

SELF-PACED 

12551 FOR CHEMOTHERAPY #12551 

AIS SME TRAINING: PHARMACY-RX NAVIGATOR 

CLASSROOM 

12553 (12553) SELF-PACED 

12554 AHC-ACTIVE ADVICE CLINICAL CONTENT UPDATE 

AIS SME TRAINING: PHARMACY-PRE CERT 

CLASSROOM 

12555 LETTERS (12555) 

AETNA HEALTH CONNECTIONS DISEASE 

SELF-PACED 

12556 MANAGEMENT - MEDICARE (12556) 

AIS SME TRAINING: PHARMACY-EXPLANATION OF 

CLASSROOM 

12557 BENEFITS (EOB) (12557) SELF-PACED 

12560 PET TOOL TRAINING CLASSROOM 

12561 MODPB RX ENTRY BASIC TRAINING (12561) CLASSROOM 

12562 COURSE MONICA 

AIS SME TRAINING: PHARMACY-28% SUBSIDY 

SELF-PACED 

12563 (12563) 

CREDENTIALING & PROVIDER DATA SERVICES 

SELF-PACED 

12565 LEADERS SESSIONS CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 



Equivalency 


ELECTIVE 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 



Course 

Number 

12566 


AIS SME TRAINING: PHARMACY-PDED ERROR 

CORRECTION (12566) SELF-PACED 


12568 MODPB ARBT (12568) 

AIS SME TRAINING: MEMBER-GROUP LOCATION 

ALPHA REPLACEMENT ENHANCEMENT (GLARE) 

CLASSROOM 

12569 (12569) 

AIS SME TRAINING: MEMBER-HMO ENROLLMENT 

SELF-PACED 

12570 (ENR) (12570) SELF-PACED 

12571 NB AQC SME TRAINING 

AIS SME TRAINING: CLAIM-HMO ACCOUNTS 

CLASSROOM 

12573 PAYABLE (AP) CLAIMS (12573) 

MODPB DOCTOR PHONE CALLS BASIC TRAINING 

SELF-PACED 

12575 (12575) CLASSROOM 

12576 MODPB FAILED CLAIMS BASIC TRAINING (12576) CLASSROOM 

12577 MODPB PATIENT CALLS BASIC TRAINING (12577) CLASSROOM 

12578 MODPB PATIENT REGISTRATION (12578) CLASSROOM 

12579 AIS SME TRAINING: CLAIM-NYHCRA (12579) 

MODPB MAILROOM AND IMAGING BASIC TRAINING 

SELF-PACED 

12580 (12580) 

AIS SME TRAINING: MEDICAL MANAGEMENT 

CLASSROOM 

12582 DOMAIN OVERVIEW (12582) 

AIS SME TRAINING: CLAIM-CHECK MANAGEMENT 

SELF-PACED 

12585 SYSTEM (CKMS) (12585) 

AIS SME TRAINING: CLAIM-SETTLEMENT 

STATEMENT SYSTEM (SSS) AND FUND 

SELF-PACED 

12586 ACCOUNTING DATABASE (FAD) (12586) 

WOMEN'S HEALTH TEAM: MEDICARE LETTERS 

SELF-PACED 

12591 (12591) 

AIS SME TRAINING: PLAN SPONSOR- 

CLASSROOM 

12592 GROUPS/RENEWALS (GRPSREN) (12592) 

AIS SME TRAINING: CLAIM-PLAN SPONSOR 

SELF-PACED 

12594 EXCEPTION MAINTENANCE (PSEM) (12594) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 16 0 0 NON-ACADEMIC 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 



Course 

Number 

12595 

12596 

12597 


AIS SME TRAINING: CLAIM-HMO ENCOUNTERS 


AIS SME TRAINING: CLAIM-POLICYHOLDERS 

REPORTS, OPTIONS, AND ADDRESSES (PROA) 


AIS SME TRAINING: CLAIM-NATIONAL ADVANTAGE 

PROGRAM (NAP) (12597) SELF-PACED 

12598 RBCO SMALL GROUP AETNA ENROLL 19598 

AIS SME TRAINING: PLAN SPONSOR-E.PUBLISHING 

SELF-PACED 

12599 (12599) 

PDS TRAINING: MONTHLY TOPICAL TRAINING 

SELF-PACED 

12600 SESSIONS (PDS ONLY) 

2007 BIS LUNCH AND LEARN - MULTIPLE 

CLASSROOM 

12602 SCLEROSIS (12602) 

DISABILITY & ABSENCE MANAGEMENT TRAINING 

CLASSROOM 

12603 UPDATE MARCH 2007 (12603) SELF-PACED 

12604 AEPPAYS/CRS/PAID CHECK IMAGING TRAINING 

AIS SME TRAINING: CLAIM-GRADUATE MEDICAL 

CLASSROOM 

12605 EDUCATION (GME) (12605) 

AIS SME TRAINING: CLAIM-AUTOMATED LETTER 

SELF-PACED 

12606 GENERATION (ALG) (12606) 

AIS SME TRAINING: CLAIM-ENTERPRISE CLAIM 

SELF-PACED 

12609 REPOSITORY (ECR) (12609) SELF-PACED 

12610 QA 202 QES ESTIMATING FOR TESTING 

AIS SME TRAINING: CLAIM-CLAIMS AUDIT SYSTEM 

CLASSROOM 

12615 (CAS) (12615) 

AETINFO OVERVIEW FOR INFORMATION 

SELF-PACED 

12620 CONSULTANTS CLASSROOM 

12621 AIS SME TRAINING: CLAIM-HMO CLAIMS (12621) 

PM DU PATIENT FOCUSED WOUND CARE PRODUCT 

SELF-PACED 

12623 SELECTION (12623) 

AIS SME TRAINING: CLAIM DOMAIN OVERVIEW 

CLASSROOM 

12624 SELF-PACED (12624) 

AIS SME TRAINING: CLAIM-IMAGE OUTSOURCING 

SELF-PACED 

12625 PROJECT (IOP) (12625) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 


01/2010- 

12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 



Course 

Number 

12626 

12631 

12632 


SEXUAL HARASSMENT AWARENESS TRAINING FOR 

CALIFORNIA, CONNECTICUT, AND MAINE 

SUPERVISORS (12626) SELF-PACED 

DENTAL ANATOMY & TERMINOLOGY - PART 1 


WEBSHERE PORTAL V5.1 ADMINSTRATION & 

DEPLOYMENT CLASSROOM 

12633 C# PROGRAMMING IN .NET 

PSC SPECIALIZED GOLDEN HOUR – REASONABLE 

AND CUSTOMARY (R&C) CSR WORKFLOW 

CLASSROOM 


12637 TRADITIONAL E.PUBLISHING OVERVIEW (12637) 

AHC DM- DATA ENTRY SILVER LINK/3RD CMA 

SELF-PACED 

12640 OUTREACH ACTIVITY CLASSROOM 

12641 MS EXCEL END OF DAY REPORT 

TREATING THE NATION'S GROWING HEALTH 

EPIDEMIC: TREATMENT OPTIONS FOR MORBID 

CLASSROOM 

12642 OBESITY 

2007 BIS LUNCH AND LEARN - STROKES AND 

CLASSROOM 

12645 STROKE REHABILITATION (12645) 

NYC COMMUNITY PLAN - FUNCTIONAL SYSTEM 

CLASSROOM 

12649 TRAINING (12649) 

HNO MEDICAL INJECTABLE & DIABETIC CLAIMS 

SELF-PACED 

12650 FOR PROVIDER HELPLINE CSRS (12650) SELF-PACED 

12651 CHICKERING PRESENTATIONS 

STRATEGIC RESOURCE COMPANY NEW HIRE 

CUSTOMER SERVICE REPRESENTATIVE TRAINING - 

CLASSROOM 

12652 BENEFITS & ELIGIBILITY (12652) 

STRATEGIC RESOURCE COMPANY NEW HIRE 

CUSTOMER SERVICE REPRESENTATIVE TRAINING - 

CLASSROOM 

12653 CLAIMS (12653) CLASSROOM 

12654 ULTRASOUND REFRESHER (12654) SELF-PACED 

12656 

NATIONAL ACCOUNTS ACCOUNT MANAGER & PLAN 

SPONSOR LIAISON TRAINING CONFERENCE (12656) CLASSROOM 

12666 RETIREE SOLUTIONS TRAINING FOR NASS- PART II CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 


01/2010- 


12/2010 

01/2009- 


SCIENCE 

12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 



Course 

Number 

12667 

12668 


CONSUMER FUND ORDER OF BENEFITS TRAINING 

(FSA) (12667) SELF-PACED 


UPDATE APRIL 2007 (12668) SELF-PACED 

12669 RECORDS RETENTION AND MANAGEMENT (12669) SELF-PACED 

12670 CHANGE MASTERY CLASSROOM 

12671 SCM 101 - SE/SW (12671) CLASSROOM 

12673 NCQA CM ELEMENTS FOR MEDICARE UNITS #12673 

PRECERT NEW HIRE INBOUND QUEUE ASSOCIATE 

CLASSROOM 

12676 TRAINING (W/ASD) (12676) 

PRECERT NEW HIRE CLINICAL NURSE TRAINING 

SELF-PACED 

12677 (W/ASD) (12677) 

DISABILITY AND ABSENCE MANAGEMENT QUALITY 

SELF-PACED 

12682 ASSURANCE (12682) 

AETNA MEDICARE OPEN PLAN - PFFS WEST 

SELF-PACED 

12683 REGION ONLY - 12683 

THE CHALLENGE OF MULTIPLE SCLEROSIS 

SELF-PACED 

12685 (#12685) 

ALLOWABLE CHARGE FOR NON-PARTICIPATING 

CLASSROOM 

12686 BEHAVIORAL HEALTH PROVIDERS (12686) SELF-PACED 

12688 ECHS ROUTE ADDRESS TRAINING (12688) SELF-PACED 

12689 MM ISO HMO PPID POWER TOOL TRAINING (12689) 

RBCO AETNA ADVANTAGE INDIVIDUAL PRODUCT 

SELF-PACED 

12690 AND ELIGILBILITY TRAINING (12690) SELF-PACED 

12692 ACAS STATE COST SHARE MANDATE (12692) SELF-PACED 

12693 PHR KNOWLEDGE BASED AUTHENTICATION (12693) 

PST PCR R&C WORKFLOW TL/SME TRAIN THE 

SELF-PACED 

12694 TRAINER SESSION (12694) 

RECORDS RETENTION TRAINING - RETIREE 

SELF-PACED 

12695 MARKETS MEDICAL MANAGEMENT SELF-PACED 

12696 RISK ASSESSMENT CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2010- 


SCIENCE 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


01/2009- 

12/2009 24 0 0 NON-ACADEMIC 

01/2010- 


01/2010- 

12/2010 0.25 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 


Course 

Number 


12697 WHAT'S NEW IN ASD - MAY 2007 - 12697 SELF-PACED 

12698 PERIODIC INTERIM PAYMENTS (PIP)(12698) SELF-PACED 

12699 ASD: CLINICIAN VIEW (12699) CLASSROOM 

12702 CAPITATION IN ACAS (12702) SELF-PACED 

12705 EASY PAY SELF PACED EXERCISE (12705) 

PST, BIR LEVEL 2 AUDITORS - TRADITIONAL TO 

SELF-PACED 

12709 HMO (12709) 

PST, BIR LEVEL 2 AUDITORS - HMO TO 

CLASSROOM 

12710 TRADITIONAL (12710) CLASSROOM 

12711 AETNA REVIEW CONSULTANT SERVICES 

NONPARTICIPATING PRACTITIONERS AUTHORIZED 

CLASSROOM 

12712 AS IN-NETWORK (12712) 

AETNA HEALTH NETWORK OPTION FUNCTIONAL 

SELF-PACED 

12713 TRAINING (12713) 

12717 - NUTRITION AND THE ONCOLOGY PATIENT: 

SELF-PACED 

12717 IDENTIFYING NUTRITION NEED 

TKC - MS BROWN BAG: DATA ACCESS FOR 

CLASSROOM 

12718 ADO.NET 

EMPLOYEE SURVEY MANAGER REPORTING AND 

CLASSROOM 

12720 ACTION PLANNING TOOL (12720) CLASSROOM 

12721 MFS PAYMENT ASSURANCE (PSS) 12721 

BUILDING CONSULTATIVE SOLUTIONS - PRODUCT 

SELF-PACED 

12722 DEVELOPMENT (12722) 

2007 BIS LUNCH AND LEARN - ASSESSING MEDICAL 

CLASSROOM 

12729 INFO & RTW STRATEGIES (12729) CLASSROOM 

12731 

TKC - DATASTAGE ESSENTIALS FOR ENTERPRISE 

EDITION AND RECOMMENDED PRACTICES (12731) CLASSROOM 

12732 DENTAL PERIODONTAL CASE TYPING 12732 SELF-PACED 

12733 WKAB STD PROCESS (12733) CLASSROOM 

12734 WKAB STD SYSTEMS (12734) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0.2 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 



01/2010- 



ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 3.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 

12739 


NACO PSL POC BLD COLLABORATIVE 

RELATIONSHIPS (12739) CLASSROOM 

12747 EMPLOYEE SURVEY OVERVIEW (12747) 

EMPLOYEE SURVEY AD-HOC REPORTING TOOL 

CLASSROOM 


12767 AIS TKC - IM PATTERNS AND REUSE (BASIC) (12767) 

RBCO MEDICARE OPEN PFFS PRODUCT TRAINING - 

SELF-PACED 

12768 HMO CLAIMS (12768) 

QUALITY CENTER-BUSINESS PROCESS TESTING 

CLASSROOM 

12769 FOR SMES: THE BASICS (12769) CLASSROOM 

12771 AETNA SPECIALTY PHARMACY - [12771] 


SELF-PACED 

12772 UPDATE MAY 2007 (12772) SELF-PACED 

12773 TKC - XML INTRODUCTION (12773) CLASSROOM 

12774 TKC - XML DTDS AND SCHEMAS (12774) 

NACO PSS TIME MANAGEMENT: ALIGNING WORK 

CLASSROOM 

12775 TO BUSINESS PRIORITIES (12775) 

FEDVIP TRAINING HMO CLAIMS/TRAD EMAILS 

CLASSROOM 

12779 (12779) CLASSROOM 

12780 MEDICARE ADVANTAGE UPDATES CLASSROOM 

12781 FEDVIP AND HMO COB PROCESSING (12781) 

PHYSICIAN PRICER PERFORMANCE TOOL (PT) 

CLASSROOM 

12782 OVERVIEW - SE/SW REGION 

AIS UTILIZATION MANAGEMENT OVERVIEW - TBT 

SELF-PACED 

12783 (12783) SELF-PACED 

12784 DBSA - MAKING RECOVERY REAL 

API TOOLS AND TECHNIQUES - THE DEFINE PHASE 

CLASSROOM 

12786 (12786) 

API TOOLS AND TECHNIQUES - THE MEASURE 

SELF-PACED 

12788 PHASE (12788) 

API TOOLS AND TECHNIQUES - THE ANALYZE 

SELF-PACED 

12789 PHASE (12789) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 



Course 

Number 

12790 

12791 


API TOOLS AND TECHNIQUES - THE IMPROVE 

PHASE (12790) SELF-PACED 

API TOOLS AND TECHNIQUES - THE CONTROL 

PHASE (12791) SELF-PACED 

12829 HSA AUTODEBIT PHASE II (12829) SELF-PACED 

12830 STATE OF DELAWARE (12830) 

RBCO MEDICARE BASIC INDIVIDUAL ACCOUNT 

CLASSROOM 

12833 RECEIVABLES (12833) SELF-PACED 

12834 DIFFERENTIAL DIAGNOSIS - ANXIETY DISORDERS CLASSROOM 

12837 AWCA CONTRACT TRAINING FOR HCD (#12837) CLASSROOM 

12839 RBCO SRC CLAIMS ADJUDICATION (12839) CLASSROOM 

12840 BEGINNING RIGHT MATERNITY PROGRAM (12840) 

RBCO ISO STRATEGIC DRAFTING FOR HEALTH 

CLASSROOM 

12843 NETWORK OPTION/ONLY (12843) SELF-PACED 

12845 NSO SCORECARD TOOL BOX TRAINING (12845) 

INTRODUCTION TO THE AETNA INTERNAL SERVICE 

SELF-PACED 

12847 BUS 

BH HEALTH NETWORK OPTION PRODUCT 

CLASSROOM 

12848 OVERVIEW TRAINING CLASSROOM 

12849 MAP AQC BENEFITS INTO AQC (12849) 

PST ABH TRAINING FOR HMO MEDICARE 

CLASSROOM 

12851 PROCESSORS (12851) SELF-PACED 

12853 NPI & MEDICARE ALLOWABLE PRICING (12853) SELF-PACED 

12853 NPI & MEDICARE ALLOWABLE PRICING (12853) SELF-PACED 

12854 SRC CHASE CREDIT CARD TRAINING (12854) CLASSROOM 

12855 SCM CONTRACT BUILD - 12855 

RBCO INDIVIDUAL ADVANTAGE PPO CLAIMS CSR 

CLASSROOM 


Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 

12/2009 

01/2009- 


12/2009 188 0 0 NON-ACADEMIC

Course 

Number 

12857 

12858 


PSC PROVIDER SPECIALTY CALL TEAM TRAINING 


REGIONAL SESSIONS - AETNA'S HEALTHCARE 

TRANSPARENCY - AEXCEL & UNIT PRICE CLASSROOM 

12859 DMD TRAINING FOR APM PRECERTIFICATION 

WHAT'S NEW IN ASD - JUNE (MINOR RELEASE) 

CLASSROOM 


ASO L&P SHAREPOINT BUILDING FOR ASO L&P 

SELF-PACED 

12864 TRAINERS (12864) SELF-PACED 

12865 TREATMENT OF BIPOLAR DISORDERS 12865 


CLASSROOM 

12866 UPDATE JUNE 2007 (12866) SELF-PACED 

12869 PARITY REFRESHER TRAINING 12869 

PSC TRADITIONAL CLAIMS REFRESHER TRAINING 

CLASSROOM 

12872 (12872) CLASSROOM 

12873 PSC HMO CLAIMS REFRESHER TRAINING (12873) 

STRATEGIC CONTRACT MANAGEMENT (SCM) 101 

CLASSROOM 

12875 #12875 

RBCO SPIRIT! FOCUS! MOMENTUM! FOR PSSCS 

CLASSROOM 

12878 (12878) 

LICENSING AND APPOINTMENT TUTORIAL (12879) 

CLASSROOM 

12879 (REPLACES 11623) 

2007 LICENSE & APPOINTMENT MINI TUTORIAL 

SELF-PACED 

12880 (12880) (REPLACES 11624) 

DEPRESSION AND CHRONIC ILLNESS - 

SELF-PACED 

12883 MOTIVATIONAL INTERVENTIONS 12883 

FED/FEHBP NON-HMO HANDLING FOR DENTAL 

CLASSROOM 

12884 PROCESSORS (12884) CLASSROOM 

12885 FEHBP/FEDVIP PROCESSING (12885) CLASSROOM 

12887 MEDICAL PROCEDURE BY FACILITY COST TOOL CLASSROOM 

12888 MEDICARE ANESTHESIOLOGY (12888) 

UNDERSTANDING DIFFERENCES: THE CENTRAL 

CLASSROOM 

12889 DIMENSION OF DIVERSITY #12889 CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.25 0 0 TOO FEW HOURS 

01/2010- 

12/2010 1.5 1.5 COMBINABLE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


SCIENCE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 16 0 0 NON-ACADEMIC 

01/2009- 

12/2009 8 8 0.5 


ELECTIVE

Course 

Number 

12890 

12891 


MAINE LTD BUSINESS WRITING AND LEGAL 

CLASSES FOR MAY 2007 (12890) CLASSROOM 

PROVIDER SERVICE CENTERS MEETING 

MANAGEMENT - DEATH BY MEETING (12891) CLASSROOM 

12892 QM SYSTEMS TRAINING (12892) CLASSROOM 

12893 WKAB BENEFIT ENGINE LEVEL 1 (12893) CLASSROOM 

12894 WKAB BENEFIT ENGINE LEVEL 1 (12894) CLASSROOM 

12896 NA PSS- CEF HMO FILE LAYOUT- (12896) CLASSROOM 

12897 IME/FCE 2007 DISABILITY PRESENTATION (12897) CLASSROOM 

12898 WKAB STD INTAKE NEW HIRE TRAINING 

USE OF MOTIVATIONAL INTERVIEWING 

TECHNIQUES FOR BH AFTER CARE AND LINKAGES - 

CLASSROOM 

12899 12899 

PRECERT PROCEDURE/SERVICE TAB TOPIC 

CLASSROOM 

12900 TRAINING (12900) 

MARSHALL GOLDSMITH SELF-PACED BROADCAST: 

SELF-PACED 

12901 "COACHING FOR SUCCESS" 

2007 BIS LUNCH AND LEARN - OBSTRETRIC AND 

SELF-PACED 

12902 GYNECOLOGICAL DISORDERS (12902) 

2007 BIS LUNCH AND LEARN - DISABLING EYE 

CLASSROOM 

12904 CONDITIONS (12904) 

CS - TELESALES NEW HIRE - PHASES 2 - 6 

CLASSROOM 

12906 COURSES (12906) CLASSROOM 

12909 BUSINESS METHODS PATENTS (12909) 

2007 DISABILITY BUSINESS WRITING LEGAL 

SELF-PACED 

12912 PRESENTATION (12912) 

TALENT POOL DISCUSSION SUPPORT TOOLS 

CLASSROOM 

12919 (12919) 

ILINC TRAIN THE TRAINER FOR LEARNLINC 

SELF-PACED 

12920 INSTRUCTORS (12920) 

NONPARTICIPATING BENEFIT DETERMINATION 

SELF-PACED 

12921 (12921) 

HMO ACCUMULATOR EXCHANGE PROCESS 

SELF-PACED 


Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 

1.5 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 




SCIENCE 


SCIENCE 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS

Course 

Number 


12925 RBCO RETIREE MARKET NEW HIRE CLAIMS 

AETNA GLOBAL BENEFITS (AGB) OCTOBER 2007 

CLASSROOM 

12927 SALES CONFERENCE - 12927 CLASSROOM 

12928 FMLA TRAINING IN PLANTATION, FL (12928) 

FINANCIAL RENEWAL AND ACCOUNTING DELIVERY 

CLASSROOM 


12932 TKC - ADVANCED DATA MODELING (12932) 

VIRTUAL PLAN ASSIGNMENT - PLAN SETUP 

CLASSROOM 

12933 ASSOCIATES (12933) 

IMPROVE ENROLLMENT PROCESSING - EXTRACTS 

SELF-PACED 

12934 (12934) SELF-PACED 

12935 INTEGRATED HEALTH SOLUTION SM - 12935 

(WB111) INTEGRATING USING WEBSPHERE 

INTEGRATION DEVELOPER(WID) AND PROCESS 

SELF-PACED 

12936 SERVER - (12936) 

PST INTERPRETATION OF INPATIENT MATERNITY 

CLASSROOM 

12937 HOSPITAL CONTRACTS (12937) SELF-PACED 

12938 TESTCOURSE_PLATEK 

(WB112) INTEGRATING WITH WEBSPHERE 

BUSINESS INTEGRATION DEVELOPER (WID) AND 

SELF-PACED 

12939 PROCESS SERVER II (WPS) - (12939) 


CLASSROOM 

12943 UPDATE JULY 2007 (12943) 

TREATMENT OPTIONS FOR DEPRESSION AND 

SELF-PACED 

12944 ANXIETY DISORDERS - 12944 CLASSROOM 

12945 NETWORK MANAGEMENT LEADERSHIP EVENT 

IMPACT BOOSTER: NETWORK MANAGEMENT 

CLASSROOM 

12946 LEADERSHIP EVENT CLASSROOM 

12947 OUTREACH CALL #3 TRAINING CLASS #1 CLASSROOM 


12952 

AETNA VOICE ADVANTAGE (AVA) FOR MEMBERS 

(AVA MEMBER - NEXT GENERATION) (12952) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 



01/2009- 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



SCIENCE 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 32 0 0 NON-ACADEMIC 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS

Course 

Number 


12953 COBOL STORED PROCEDURES (12953) CLASSROOM 

12955 STRATEGIC PRICER (ILT) - 12955 

DISABILITY/LOA ENROLLMENT REFRESHER 

CLASSROOM 

12957 TRAINING (12957) 

CASE TRACKING TOOL (CTT) - NA PSS FUNCTIONAL 

CLASSROOM 

12958 TRAINING CLASSROOM 

12960 RETIREE MARKETS CMS RECONCILIATION 

EAP TO BEHAVIORAL HEALTH INTERFACE 

SELF-PACED 

12961 TRAINING - 12961 

CS - MEDICARE OVERVIEW 2007 MASTERY 

CLASSROOM 

12966 ASSESSMENT (12966) 

RM - RETIREE MARKETS FOUNDATIONS (NEW HIRE 

SELF-PACED 

12973 PROGRAM) (12973) CLASSROOM 

12974 HR DATA DASH WORKSHOP (12974) CLASSROOM 

12975 ASSESSING FUNCTIONALITY FOR THE CLINICIAN 

QUALITY CENTER-BUSINESS PROCESS TESTING 

CLASSROOM 

12977 FOR SMES: ADVANCED (12977) CLASSROOM 

12978 SNF/REHAB CM TRAINING (12978) CLASSROOM 

12979 BENEFITS REFRESHER TRAINING 12979 CLASSROOM 

12980 ABH NEW PRODUCT DESIGN (12980) SELF-PACED 

12984 ON-LINE BA BOOT CAMP (12984) 

FUNDAMENTALS OF REQUIREMENTS ELICITATION 

SELF-PACED 

12985 (12985) SELF-PACED 

12986 DETERMINING A PROJECT'S OBJECTIVES (12986) SELF-PACED 

12987 MODPB SWAT TRAINING (12987) CLASSROOM 

12988 DEFINING A PROJECT'S SCOPE (12988) SELF-PACED 

12990 DESCRIBING BUSINESS PROCESSES (12990) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 

40 40 2.5 

ELECTIVE 

12/2009 1.5 0 0 NON-ACADEMIC 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 




ELECTIVE 


ELECTIVE 

01/2009- 


01/2010- 

12/2010 

01/2010- 




ELECTIVE 


ELECTIVE

Course 

Number 

12991 

12992 


DETERMINING INFORMATION REQUIREMENTS 


DESCRIBING FUNCTIONAL BUSINESS 

REQUIREMENTS (12992) SELF-PACED 

12993 DOCUMENTING REQUIREMENTS MEETINGS (12993) 

ELICITING DATA WAREHOUSE REQUIREMENTS 

SELF-PACED 

12994 (12994) 

RETIREE MARKETS CUSTOMER SERVICES 

SELF-PACED 

12995 COORDINATOR (SPOC)-12995 CLASSROOM 

12996 2008 BENEFITS OVERVIEW (12996) SELF-PACED 

12998 2007 BIS LUNCH AND LEARN - SHAREPOINT (12998) CLASSROOM 

13000 TESTING COURSE 2 

RBCO NATIONAL ACCOUNTS MEDICARE PFFS 

SELF-PACED 

13001 CLAIMS TRAD TO HMO (13001) CLASSROOM 

13002 PARITY MAKE UP SESSION 13002 

TEST - GROUP CA TITLE 10 ----RM AETNA MDCR 

CLASSROOM 

13005 PROD (13005) SELF-PACED 

13007 CUSTOMER SERVICE REFRESHER TRAINING 13007 

AUTOMATED PROVIDER TERMINATION/MEMBER 

CLASSROOM 

13008 LETTER FOLLOW-UP SESSIONS - 13008 SELF-PACED 

13009 STRESS MANAGEMENT II CLASSROOM 

13011 NACO TRAD CBS REFRESHER (13011) 

RBCO - NATIONAL ACCOUNTS NEW HIRE FFS 

CLASSROOM 


13015 HIPAA AS&P USES AND DISCLOSURES (13015) 

WHAT'S NEW - AUGUST ASD RELEASE 

SELF-PACED 

13016 COMMUNICATION(13016) SELF-PACED 

13017 NACO HMO/TRAD NEW HIRE CSR W/ASD (13017) CLASSROOM 

13020 LEARNING MAPS - VOLT 2Q 2007 (13020) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 




Equivalency 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 720 0 0 NON-ACADEMIC 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 0.25 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 



Course 

Number 

13027 


2007 BUSINESS WRITING FOR LTD CLAIM 

ANALYSTS (13027) CLASSROOM 

13028 LTD REFRESH TRAINING 


CLASSROOM 

13029 UPDATE AUG 2007 (13029) 


SELF-PACED 

13030 MANAGEMENT- DESIGNATED UNIT TRAINING CLASSROOM 

13031 EZLINK PAPER ENROLLMENT TRAINING SELF-PACED 

13036 COACHING FOR MANAGERS 13036 CLASSROOM 

13038 NACO PE/RS BENEFIT COPY TOOL (13038) CLASSROOM 

13038 NACO PE/RS BENEFIT COPY TOOL (13038) CLASSROOM 

13039 APMCAS RELEASE AUGUST 2007 MEDICARE TOC 

2007 BIS LUNCH AND LEARN - EVIDENCE-BASED 

SELF-PACED 

13041 MEDICAL GUIDELINES (13041) CLASSROOM 

13042 VITAL DECISIONS PRESENTATION (13042) 

RBCO: THE ROAD TO CULTURAL COMPETENCY 

CLASSROOM 

13043 (#13043) SELF-PACED 

13045 TEST TBT COURSE 

13046 - MANAGEMENT OF THE PATIENT WITH 

SELF-PACED 

13046 OSTEOMYELITIS 

MODELS OF RECOVERY FOR MENTAL HEALTH AND 

CLASSROOM 

13048 CHEMICAL DEPENDENCE 13048 CLASSROOM 

13049 PDP UPSELL CAMPAIGN - 2008 (13049) SELF-PACED 

13050 PAR HOSPITAL MAINTENANCE FOR PDS 

SERVICE REQUEST WORKBENCH OVERVIEW FOR 

CLASSROOM 

13051 THE SRA (13051) 


SELF-PACED 

13053 ADA DEVELOPMENT (13053) 

SERVICE REQUEST WORKBENCH NAVIGATION 

SELF-PACED 

13054 (13054) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.75 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.75 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



SCIENCE 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 



Course 

Number 

13055 

13057 


NACO TRAD EXECUTIVE MEDICAL CLAIM TRAINING 


BEHAVIORAL HEALTH ASSESSMENT TRAINING - 

13057 CLASSROOM 

13059 CSR WKAB LTD TRAINING CLASS (13059) CLASSROOM 

13063 QUALITY REVIEW REVISED QR TOOLS - 13063 CLASSROOM 

13064 MODPB SENSITIVITY TRAINING (13064) CLASSROOM 

13065 MODPB PGU TRAINING (13065) CLASSROOM 

13066 MODPB ENTERGY TRAINING (13066) CLASSROOM 

13067 MODPB TRAIN THE TRAINER (13067) 


CLASSROOM 

13069 MANAGEMENT PST UPDATES CLASSROOM 

13074 MEDICARE RISK ADJUSTMENT - 13074 

REFRESHER MEDICARE SOLD SUBMISSION 

CLASSROOM 

13075 TRAINING 13075 

EVIDENCE OF INSURABILITY STD WORKFLOW 

CLASSROOM 

13076 (13076) 

AETNA HEALTH NETWORK ONLY OVERVIEW 

CLASSROOM 

13077 (13077) 

MEDICARE SOLD SUBMISSION GUIDE BUILDING 

SELF-PACED 

13078 (13078) 

PROBLEM RESOLUTION EXCHANGE SYSTEM 

CLASSROOM 

13079 INTRODUCTION (P-REX) (13709) CLASSROOM 

13081 STARS REFERRAL TRAINING(13081) 

FMLA TRAIN THE TRAINER ON WKAB SYSTEMS 

SELF-PACED 

13086 AND PROCESSES (13086) CLASSROOM 

13087 LOA OVERVIEW FOR BUSINESS ANALYSTS CLASSROOM 

13088 HIV INFECTION AND AIDS (13088) CLASSROOM 

13089 PM DU LUNCH & LEARN CLASSES (13089) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 1.5 1.5 COMBINABLE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


Course 

Number 


13090 KANA TRAINING (BOEING) (13090) 

TKC - CUSTOM DATASTAGE ENTERPRISE EDITION 

CLASSROOM 


13092 ALIC DRAFTER TRAINING CLASSROOM 

13093 

13094 

13095 

SCM 101: CONTRACT ASSEMBLY & PHYSICIAN 

RATE WIZARD - NORTH CENTRAL REGION (13093) CLASSROOM 

(WB552/WB555) ACCELERATE AND SECURE XML 

AND WEB SERVICES WITH IBM DATAPOWER SOA 

APPLIANCES - (13094) CLASSROOM 

NEW RXSY SCREENS FOR HNO INSTALLATION 


13096 EXTERNAL PRICING (13096) SELF-PACED 

13098 PST TRAD STOP LOSS ONLY TRAINING (13098) 

OPEN ENROLLMENT QUEUE: FINDING THE 

SELF-PACED 

13100 BALANCE (13100) 

PROVIDER SERVICE CENTERS PRECERT RISK 

FACTOR MANAGEMENT FOR CLINICAL PRECERT 

CLASSROOM 

13101 (13101) SELF-PACED 

13102 DISABILITY CSR NEW HIRE CLASSROOM 

13104 WRITE TO THE TOP 13104 

ASD TRAINING FOR ARIZONA NETWORK 

CLASSROOM 

13106 MANAGEMENT -13106 


CLASSROOM 

13108 UPDATE SEPT 2007 (13108) SELF-PACED 

13112 RBCO MENTORING PROGRAM (13112) SELF-PACED 


13113 DATA ARCHIVE DELIVERY (DAD) 

EVIDENCE OF INSURABILITY INTAKE ANALYST 

PACED 

13114 WORKFLOW (13114) 

SRC CUSTOMER SERVICE NEW HIRE TRAINING 

CLASSROOM 

13116 [13116] 

AGB NEW HIRE TRADITIONAL CLAIMS PROCESSING 

CLASSROOM 


Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 

12/2009 16 0 0 NON-ACADEMIC 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 

8 8 0.5 COMMUNICATION ARTS 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 

13121 


RBCO NEW HIRE MEDICARE CSR - MAPD, FFS AND 

APMCAS (13121) CLASSROOM 

13122 PRIVACY TRAINING 2007 ALC #13122 CLASSROOM 

13124 MANAGEMENT OF THE TPN PATIENT CLASSROOM 

13125 MULTI-TAG REFRESHER TRAINING 

(WB182) IBM WEBSPHERE BUSINESS MODELER: 

PROCESS MAPPING, SIMULATION AND ANALYSIS - 

CLASSROOM 

13126 (13126) CLASSROOM 

13128 CONFINITY INSTITUTES OF EXCELLENCE (13128) 

DIRECTIVE 179 NETWORK INFORMATION 

CLASSROOM 

13129 SESSIONS - 13129 SELF-PACED 

13130 URGENT CARE ARTICULATE SELF-PACED 

13131 CONTRACT SELECTION: SCM INQUIRY (13131) SELF-PACED 

13132 APMCAS DESIGNED FOR PLAN SPONSOR LIASON SELF-PACED 

13134 LABOR 101 (13134) 

HMO DEDUCTIBLE PLANS- PRODUCT OVERVIEW 

SELF-PACED 

13135 (13135) SELF-PACED 

13136 COACHING (COACHING FOR SOFT SKILLS) 

RBCO INDIVIDUAL RETIREE MARKETS PLAN 

SELF-PACED 

13137 INSTALLATION (13137) 

RM - ITEC CONVERSION - MEDICARE OPEN PFFS 

SELF-PACED 

13138 CALLS TRAINING (13138) 

BEST PRACTICE/LESSONS LEARNED LIBRARY 

CLASSROOM 

13140 (13140) 

ASG AETNA ENROLL AWARENESS TRAINING LIVE 

SELF-PACED 

13142 DEMONSTRATION (13142) CLASSROOM 

13143 NEW OP ADHOC TRAINING 13143 CLASSROOM 

13144 SOURCE ONE ENHANCED REPORTING (13144) 

HMO SOLD SUBMISSION TRAINING FOR 2008 

SELF-PACED 

13145 (13145) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 1.5 1.5 COMBINABLE 


ELECTIVE 

01/2009- 


01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 200 0 0 NON-ACADEMIC 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 


Course 

Number 


13146 HR MODEL OVERVIEW (13146) CLASSROOM 

13147 ORGANIZATION HIERARCHY (13147) CLASSROOM 

13148 MANAGER INTEGRATION I (13148) CLASSROOM 

13150 RETIREE SOLUTIONS - NASS (13150) CLASSROOM 

13152 RISK ASSESSMENT (13152) SELF-PACED 

13154 BURGESS REIMBURSEMENT SYSTEM(13154) 

EFFECTIVE PRESENTATION SKILLS FOR ASM 

CLASSROOM 

13155 (13155) CLASSROOM 

13156 LEADERSHIP AND STRATEGY FORUMS 

ASG AETNA ENROLL UNDERWRITING CARRIER 

CLASSROOM 

13157 ROLE TRAINING SELF-PACED 

13164 ILINC TRAIN THE TRAINER (13164) 

NATIONAL ACCOUNTS UNDERWRITING 

SELF-PACED 

13166 CONSULTANT TRAINING 

AETINFO - BUILDING CONSULTATIVE SOLUTIONS 

CLASSROOM 

13167 (13167) 

DIFFERENTIAL DIAGNOSIS PART 3- 

SELF-PACED 

13168 SCHIZOPHRENIA CLASSROOM 

13173 OP ADHOC FORM 

AETNA STRATEGIC DESKTOP (ASD) NAVIGATION 

CLASSROOM 

13176 FOR DISABILITY USERS AND IHD 

RBCO NEW HIRE TRAD INDIVIDUAL/AARP ASD CSR 

CLASSROOM 


13180 CLAIMSXTEN (CXT) INTEGRATION (13180) 

CIVIL TREATMENT FOR MANAGERS (ONSITE 

SELF-PACED 

13182 SESSION) (13182) CLASSROOM 

13183 RBCO TRAD REWORK TRAINING (13183) 

CALIFORNIA VOLUNTARY DISABILITY INSURANCE 

CLASSROOM 

13184 (CA VDI) - 13184 SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 


01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 



01/2009- 



ELECTIVE 

01/2010- 


12/2010 

01/2010- 

24 24 1.5 

ELECTIVE 

12/2010 

01/2009- 

8 8 0.5 COMMUNICATION ARTS 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 680 0 0 NON-ACADEMIC 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


Course 

Number 


13185 AQC TRAINING ACAS-BASED PRODUCTS (13185) CLASSROOM 

13186 RBCO NEW HIRE HMO CLAIMS TRAINING (13186) 

2007 BIS LUNCH AND LEARN - COMPLIANCE, 

CLASSROOM 

13188 PRIVACY, & SECURITY (13188) 

(WB521) IBM WEBSPHERE SERVICE REGISTRY AND 

REPOSITORY FOR APPLICATION DEVELOPERS - 

CLASSROOM 

13189 (13189) CLASSROOM 

13190 DENTAL FINANCIALS TRAINING (13190) CLASSROOM 

13194 BENEFIT SESSIONS (13194) CLASSROOM 

13197 ILC/ILINC SAMPLE CLASS CLASSROOM 

13198 ALPHARETTA RD REFERRAL UPDATE (13198) CLASSROOM 

13199 TALENT MANAGER- NASS 

2008 RETIREE MARKETS OPEN ENROLLMENT AND 

CLASSROOM 

13200 ANNUAL NOTICE OF CHANGE (13200) 

SEPTEMBER LEADERSHIP FORUM: RW 

SELF-PACED 

13202 PRESENTATION (13202) 

SEPTEMBER 2007 LEADERSHIP FORUM: MB 

SELF-PACED 

13203 PRESENTATION (13203) SELF-PACED 

13205 RBCO - NA NEW HIRE CLAIMS TO CALLS (13205) 

PM DU PHARMACOTHERAPY SPECIALIST 

CLASSROOM 

13207 PROGRAM 

NATIONAL ACCOUNTS SVP AND VPCM TRAINING 

CLASSROOM 

13209 CONFERENCE, NOV 27TH -29TH (13209) CLASSROOM 

13210 ADAM STD DBM NEW HIRE TRAINING (13210) CLASSROOM 

13211 MEDICARE EXPEDITED NEW HIRE TRAINING (13211) 

PROVIDER SERVICE CENTERS FEEDBACK FOR 

CLASSROOM 

13212 LEARNING AND SELF-DEVELOPMENT (13212) CLASSROOM 

13215 MODPB APMCAS TRAINING (13215) 

PROVIDER SERVICE CENTERS PRECERT 

CLASSROOM 

13217 PRECEPTOR ADULT LEARNING STYLES (13217) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 720 0 0 NON-ACADEMIC 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 

13218 

13221 

13222 


SERVICE OPERATIONS PRECEPTOR NEW HIRE 

TRAINING AGENDA CLASSROOM 

AETNA STRATEGIC DESKTOP - FIND PROVIDER - 


PSC SPECIALIZED GOLDEN HOUR - SAVE A TREE / 

METHOD OF RECEIPT INITIATIVE (13222) SELF-PACED 

13226 AETNA WEBINAR SERIES - TEST PLAYBACK - SELF-PACED 

13227 PERSUASIVE DIALOGUE SKILLS (13227) 

GET FINANCIALLY FIT WITH AETNA BENEFITS 

CLASSROOM 

13228 (13228) CLASSROOM 

13230 SE/SW MPACT TRAINING (13230) 

2007 BIS LUNCH AND LUNCH - DISABLING MOOD 

CLASSROOM 

13231 DISORDERS (13231) CLASSROOM 

13232 ASSIMA TEST COMPLETION AND SCORING. 

MEDICARE ADVANTAGE HMO AND PPO 2008 

SELF-PACED 

13233 EXPANSION TRAINING 

HOW TO USE THE AETNA LEARNING CENTER AND 

HOW TO TAKE A TBT FOR ETECH/SIMPLE STEPS 

CLASSROOM 

13234 SUPPORT ASSOCIATES (13234) SELF-PACED 

13235 ADVANCED DB2UDB (13235) 

MEDICAL FUNDING SERVICES (MFS) PAYMENT 

CLASSROOM 

13236 ASSURANCE (13236) SELF-PACED 

13237 AWCA (AETNA WORKERS' COMP ACCESS) 

13238 AETNA TOTAL CLINICAL VIEW (ATV) 

SELF-PACED 


13239 SCCU ASD PROVIDER VIEW (13239) CLASSROOM 

13241 CONTRACT REVIEW PROCESS (13241) 

RBCO COORDINATION OF BENEFITS - EXISTING 

CLASSROOM 

13242 EMPLOYEES (13242) 

AMBULATORY FOLLOW-UP WORKFLOW- TRAINING 

SELF-PACED 

13245 PERFORMANCE TOOL CLASSROOM 

13246 HMO MATERNITY ON ACAS (13246) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS

Course 

Number 


13247 INTRODUCTION TO TEMPERAMENT (13247) 


CLASSROOM 

13248 UPDATE OCT 2007 (13248) 

AETNA VOICE ADVANTAGE - PRECERTIFICATION 

SELF-PACED 

13249 FOR PROVIDERS (13249) 

AIS SME TRAINING: SRQ-NATIONAL 

UNDERWRITING REPORTING APPLICATION (NURA) 

SELF-PACED 

13252 (13252) 

AIS SME TRAINING: SRQ-QUOTATION FRONT END 

SELF-PACED 

13255 (QFE) (13255) 

AIS SME TRAINING: SRQ-RATING SUPPORT 

SELF-PACED 

13256 PROJECT (RSP) (13256) 

AIS SME TRAINING: SRQ-AETNA QUOTING CENTER 

SELF-PACED 

13257 GROUP (AQC GROUP) (13257) 

AIS SME TRAINING: SRQ-COMMON CENSUS FRONT 

SELF-PACED 

13258 END (CCFE) (13258) SELF-PACED 

13259 AIS SME TRAINING: SRQ-E.PROPOSAL (13259) 

AIS SME TRAINING: SRQ-GROUP UNDERWRITING 

AND INTEGRATED DEVELOPMENT EFFORT (GUIDE) 

SELF-PACED 

13260 (13260) 

AIS SME TRAINING: SRQ-PRODUCT BOOK OF 

SELF-PACED 

13262 RECORD (PBOR) (13262) 

AIS SME TRAINING: SRQ-QUOTATION RATING 

SELF-PACED 

13263 SYSTEM (QRS) (13263) 

AIS SME TRAINING: SALES, RATING & QUOTING 

SELF-PACED 

13264 (SRQ) DOMAIN OVERVIEW (13264) 

AIS SME TRAINING: CHANNEL MANAGEMENT 

SELF-PACED 

13265 DOMAIN OVERVIEW (13265) 

AIS SME TRAINING: CHANNEL MANAGEMENT- 

AETNA VOICE ADVANTAGE-INTERACTIVE VOICE 

SELF-PACED 

13267 RESPONSE (AVA-IVR) (13267) 

AIS SME TRAINING: CHANNEL MANAGEMENT-KANA 

SELF-PACED 

13268 (13268) 


SELF-PACED 

13269 AETNA NAVIGATOR (13269) 

AIS SME TRAINING: CHANNEL MANAGEMENT-FIRST 

SELF-PACED 

13270 CALL RESOLUTION (FCR) (13270) 

AIS SME TRAINING: CONSUMER FUND SERVICES 

SELF-PACED 

13271 (CFS) DOMAIN OVERVIEW (13271) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 



Equivalency 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS

Course 

Number 

13272 

13273 

13274 

13275 

13276 


AIS SME TRAINING: CFS-FUNDS TRANSACTION 

MANAGEMENT SYSTEM (FTM) (13272) SELF-PACED 

AIS SME TRAINING: CFS-SPENDING ACCOUNT 

RECORD KEEPING SYSTEM (SPARKS) (13273) SELF-PACED 

AIS SME TRAINING: CORPORATE DOMAIN 

OVERVIEW (13274) SELF-PACED 

AIS SME TRAINING: CORPORATE-EXECUTIVE 

MANAGEMENT INFORMATION SYSTEM (EMIS) 


AIS SME TRAINING: CORPORATE-PEOPLESOFT 

HUMAN RESOURCE MANAGEMENT SYSTEM (HRMS) 


13277 AIS SME TRAINING: CORPORATE-COGNOS (13277) 

AIS SME TRAINING: CORPORATE-INTEGRATED 

SELF-PACED 

13278 FINANCE SYSTEMS (IFS) (13278) 

AIS SME TRAINING: CORPORATE-INTERNAL 

SELF-PACED 

13279 COMPENSATION SYSTEM (ICS) (13279) 

AIS SME TRAINING: CORPORATE-SALES TRACKING 

SELF-PACED 

13280 SYSTEM (STS) (13280) 

AIS SME TRAINING: GROUP INSURANCE DOMAIN 

SELF-PACED 

13282 OVERVIEW (13282) 

AIS SME TRAINING: CORPORATE-LARGE CASE 

SELF-PACED 

13283 PENSIONS-ACTUARIAL GROUP (13283) 

AIS SME TRAINING: GROUP INSURANCE-GROUP 

SELF-PACED 

13284 INSURANCE WEB REPORTING (GIWR) (13284) 


SELF-PACED 

13285 EMPLOYER SECURE WEBSITE (13285) 

AIS SME TRAINING: GROUP INSURANCE-ATLAS 

SELF-PACED 

13286 GROUP (13286) 

AIS SME TRAINING: GROUP INSURANCE- 

SELF-PACED 

13287 APPLICANT TRACKING SYSTEM (ATS) (13287) 

AIS SME TRAINING: GROUP INSURANCE-BMS 

SELF-PACED 

13288 GROUP (13288) 

AIS SME TRAINING: CORPORATE-LARGE CASE 

SELF-PACED 

13289 PENSIONS-CONTRACT GROUP (13289) 

AIS SME TRAINING: GROUP INSURANCE-GROUP 

SELF-PACED 

13290 UNIVERSAL LIFE GROUP (GUL GROUP) (13290) 

AIS SME TRAINING: GROUP INSURANCE-I.CHOOSE 

SELF-PACED 

13291 (13291) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



Course 

Number 

13292 

13293 

13294 

13295 

13296 

13297 

13298 

13299 

13300 

13301 

13302 

13303 

13304 

13305 

13306 

13307 

13308 

13309 


AIS SME TRAINING: GROUP INSURANCE-INSPRO 


AIS SME TRAINING: CORPORATE-PARTICIPANT 

GROUP (IBSS; IBSS ADHOC; BRS) (13293) SELF-PACED 

AIS SME TRAINING: GROUP INSURANCE-LIFE CLAIM 

SYSTEM (LCS) (13294) SELF-PACED 

AIS SME TRAINING: GROUP INSURANCE-LONG 

TERM CARE CLAIMS SYSTEM (LTC CLAIMS) (13295) SELF-PACED 

AIS SME TRAINING: NETWORK & PROVIDER 

DOMAIN OVERVIEW (13296) SELF-PACED 

AIS SME TRAINING: NETWORK & PROVIDER- 

CAPTAINER (13297) SELF-PACED 


AUTOMATED EPDB PROVIDER LOAD (AEPL) / 

DESKTOP AUTOMATED EPDB AUTOMATED LOAD 

(DAEPL) (13298) SELF-PACED 


SHARED REWARD AND RISK (SRR) (13299) SELF-PACED 


DOCFIND (13300) SELF-PACED 

AIS SME TRAINING: NETWORK & PROVIDER-AETNA 

MEDICAL CAPITATION (AMC) (13301) SELF-PACED 


PRICER GROUP (13302) SELF-PACED 


ENTERPRISE PROVIDER DATABASE (EPDB) (13303) SELF-PACED 

AIS SME TRAINING: NETWORK & PROVIDER-NEW 

PRODUCT BUSINESSES - AWCA (13304) SELF-PACED 


STRATEGIC DENTAL CAPITATION (SDC) (13305) SELF-PACED 

AIS SME TRAINING: NETWORK & PROVIDER-REAL 

TIME ELIGIBILITY GROUP (RTE GROUP) (13306) SELF-PACED 


ENTERPRISE PROVIDER CREDENTIALING (EPC) 

AND CREDENTIALING AND RE-CREDENTIALING 

DATABASE SYSTEMS (CARDS) (13307) SELF-PACED 

AIS SME TRAINING: NETWORK & PROVIDER-IPA 

DELEGATION (13308) SELF-PACED 


QUALITY ENHANCEMENT (QE) SYSTEM (13309) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 



Course 

Number 

13310 

13313 


AIS SME TRAINING: AETNA STRATEGIC DESKTOP 

(ASD) (13310) SELF-PACED 

AETNA HEALTHFUND AND RATE DIFFERENTIALS - 


13315 ACCELERATED LEARNING WORKSHOP - 13315 


CLASSROOM 

13316 MANAGEMENT FOR PRECEPTORS (13316) 


CLASSROOM 

13316 MANAGEMENT FOR PRECEPTORS (13316) CLASSROOM 

13319 E.SERVICE (13319) CLASSROOM 

13320 TALENT ACQUISITION (13320) CLASSROOM 

13323 TEST COURSE MONICA II SELF-PACED 

13326 2007 BIS LUNCH AND LEARN - APPEALS (13326) 

CLINICAL CLAIM REVIEW (CCR) NEW HIRE 

CLASSROOM 

13327 TRAINING (13327) 

PSC SPECIALIZED GOLDEN HOUR - AETNA 

MEDICARE OPEN PFFS PRODUCT - CLAIM TOPIC 

CLASSROOM 

13328 REFRESHER (13328) 

INTRODUCTION TO VALUE BASED INSURANCE 

SELF-PACED 

13329 DESIGN (#13329) 

SALES TRACKING SYSTEM (STS) INTRODUCTION 

SELF-PACED 

13330 (13330) SELF-PACED 

13332 MYSTS (13332) SELF-PACED 

13333 SALES GROUP RECORDS (13333) SELF-PACED 

13334 RFP SUBMISSION (13334) SELF-PACED 

13335 SALES COMPENSATION (13335) SELF-PACED 

13336 PRODUCER RECORDS (13336) SELF-PACED 

13338 STS - PRINT REPORTS (13338) SELF-PACED 

13339 STS LEAD INFORMATION (13339) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 18.5 18.5 1 


ELECTIVE 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 




ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE

Course 

Number 

13345 


RBCO NATIONAL ACCOUNTS NEW HIRE PFFS 

CLAIMS (13345) CLASSROOM 

13346 BH RISK ASSESSMENT 

BUSINESS OBJECTS WEB INTELLIGENCE XI 

CLASSROOM 

13347 R1/R2:REPORT DESIGN (REV A) 

AETNA WEBINAR SERIES - RECEIVED DATES - 

CLASSROOM 

13348 WEBINAR BROADCAST 11/09/07 (13348) SELF-PACED 

13349 ASD CLINICIAN 360 FOR CLINICIANS 

HEDIS REPORTS ON MANAGED CARE MONITOR 

CLASSROOM 

13350 (13350) SELF-PACED 


13351 DENTAL CLAIMS TO CALLS TRAINING (13351) 

TRAINING AND PRESENTATION SKILLS FOR NASS 

PACED 

13352 SUBJECT MATTER EXPERTS (13352) 

AETNA'S SECURE PROVIDER WEBSITE VIA 

CLASSROOM 

13353 NAVINET (13353) 

ASM NEW HIRE SALES/SALES SUPPORT 

SELF-PACED 

13354 FOUNDATIONS (SMALL GROUP) 

2007 BIS LUNCH AND LEARN - CHRONIC REGIONAL 

CLASSROOM 

13355 PAIN SYNDROME (13355) CLASSROOM 

13356 STRESS MANAGEMENT - THE BASICS #13356 

PSC SPECIALIZED GOLDEN HOUR - AETNA GLOBAL 

CLASSROOM 

13357 BENEFITS TRANSITION (13357) 

PHARMACY - MEDICARE 08 ENHANCEMENTS 

SELF-PACED 

13358 (13358) SELF-PACED 

13363 HSA LEGISLATIVE UPDATES 

HMO DEDUCTIBLE PLAN FUNCTIONAL SYSTEM 

SELF-PACED 

13364 TRAINING(13364) SELF-PACED 

13365 RBCO HMO HSA CALLS TRAINING (13365) SELF-PACED 

13366 LEARNING MAPS - VOLT 3Q 2007 (13366) SELF-PACED 

13370 MEDICARE PLAN CHANGE REFRESHER 


CLASSROOM 

13371 UPDATE NOV 2007 (13371) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.75 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0.75 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


Course 

Number 

13372 


YOUR ROLE IN AETNA'S PROFITABLE GROWTH 


13373 PERSONAL FINANCIAL BASICS (13373) CLASSROOM 

13373 PERSONAL FINANCIAL BASICS (13373) 

THREAT PROTOCOL REVIEW FOR DISABILITY 

CLASSROOM 

13374 CLINICIANS - 13374 

RBCO HMO CLAIMS PROCESSING COORDINATION 

CLASSROOM 

13375 OF BENEFITS (13375) 

ETHICAL CONSIDERATIONS FOR AETNA 

SELF-PACED 

13376 BEHAVIORAL HEALTH CLINICIANS CLASSROOM 

13377 WBS/TIME TRACKING CHANGES SELF-PACED 

13385 MDA VS. WOMP REFRESH TRAINING PLANTATION CLASSROOM 

13388 PRE EX/EOI REFRESH TRAINING PLANTATION CLASSROOM 

13391 AEXCEL PERFORMANCE TOOL - COURSE # 13391 

LEADERSHIP IN ACTION PROGRAM - THE AETNA 

CLASSROOM 

13392 WAY AND THE SPOTLIGHT OF LEADERSHIP CLASSROOM 

13393 PHARMACOTHERAPY SPECIALIST REFERRAL 

LEADERSHIP IN ACTION PROGRAM - LEADING 

CLASSROOM 

13394 AETNA'S STRATEGY FOR GROWTH 

BARIATRIC SURGERY FOR DM PROFFESSIONAL 

CLASSROOM 

13397 STAFF CLASSROOM 

13400 

13402 

13403 

13404 

13405 

COMP AND BENEFITS PREPARING AND 

PRESENTING INFORMATION FOR AETNA 

MANAGEMENT AND BOARD OF DIRECTORS (13400) CLASSROOM 

COMP AND BENEFITS EFFECTIVE MEETINGS 


COMP AND BENEFITS DELIVERING COMPLETED 

STAFF WORK (13403) CLASSROOM 

COMPENSATION OVERVIEW FOR ACTIVEHEALTH 

#13404 CLASSROOM 

ACS ETECH/SIMPLE STEPS NEW HIRE/NEW 

PARTICIPANT CURRICULUM (13405) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 40 0 0 NON-ACADEMIC 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 1.5 1.5 COMBINABLE 


ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 



Course 

Number 

13406 


NA PSS- HMO ACCOUNTS AND RECONCILIATION 

NEW HIRE TRAINING- (13406) CLASSROOM 

13409 SCHALLER ANDERSON ETUMS TRAINING CLASSROOM 

13410 FLOW CONTROL SELF-PACED 

13411 ECHS RE-CALC VENDOR TRAINING (13411) 

AETNA HEALTH NETWORK ONLY (OAHNONLY) 

CLASSROOM 

13412 FUNCTIONAL (13412) SELF-PACED 

13414 RBCO CA HMO IPA CLAIMS SPECIFICS (13414) SELF-PACED 

13416 NACO ASD CONDENSED (13416) 


CLASSROOM 

13417 WORKABILITY ADMIN (13417) 


SELF-PACED 

13419 WORKABILITY SECURITY CONSOLE (13419) 


SELF-PACED 

13420 CHECKVISION WORKSTATION (13420) 

AIS SME TRAINING: GROUP INSURANCE-CASE 

SELF-PACED 

13422 INSTALLATION INTERFACE (13422) 

AIS SME TRAINING: GROUP INSURANCE-DISABILITY 

SELF-PACED 

13423 PAYMENT PROCESSING (13423) 

AIS SME TRAINING: GROUP INSURANCE-BENEFIT 

SELF-PACED 

13424 ENGINE (13424) SELF-PACED 

13425 

13426 

13427 

13428 


WORKABILITY LETTER AND TASK EDITOR (13425) SELF-PACED 


WORKABILITY CUSTOMER PORTAL (13426) SELF-PACED 

AIS SME TRAINING: GROUP INSURANCE-IMAGING 



UPDATE DEC 2007 (13428) SELF-PACED 

13430 RBCO BIG 4 CLAIMS PROCESSING (13430) 

2007 MANAGERS/SUPERVISORS BIS LUNCH AND 

LEARN - TIPS FOR SCORECARD COMPLETION AND 

SELF-PACED 

13432 DELIVERY (13432) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2010- 

32 0 0 

ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


Course 

Number 

13433 


PST PWS/CLAIM REPORTING TOOL TRAINING 


13434 PQOC REFRESHER TRAINING 2007 #13434 

RBCO MEDICARE PFFS OUTREACH DATABASE 

CLASSROOM 

13435 (13435) 

MIDDLE MARKET PRESENTATION TRAINING - 

SELF-PACED 

13437 ACCOUNT MANAGERS CLASSROOM 

13440 TEAM DIVERSITY (13440) 

DISABILITY & ABSENCE MANAGEMENT CUSTOMER 

CLASSROOM 

13441 SERVICE EXCELLENCE (13441) 

(WB553) IBM WEBSPHERE ADVANCED DATAPOWER 

CLASSROOM 

13442 SOA APPLIANCES - (13442) CLASSROOM 

13443 CSR CONVERSION TO WKAB (13443) 

ENTERPRISE OUTPUT SOLUTIONS/TSO82 

CLASSROOM 

13445 REFRESHER COURSE (13445) 

ENTERPRISE OUTPUT SOLUTIONS/TSO82 

CLASSROOM 

13445 REFRESHER COURSE (13445) CLASSROOM 

13451 FLEXIBLE MEDICAL MANAGEMENT MODEL 

RBCO APMCAS TEST CLAIM AND OVERRIDE 

CLASSROOM 

13453 TRAINING (13453) 

RBCO PSS PLAN SPONSOR MODULE (PSM) 

CLASSROOM 

13454 TRAINING (#13454) 

PHISHING, SOCIAL ENGINEERING AND CONSUMER 

SELF-PACED 

13455 PROTECTION OVER THE INTERNET (13455) SELF-PACED 

13456 BHU DOUMENTATION TRAINING 

AETNA WEBINAR SERIES - COB ORDER OF 

CLASSROOM 

13457 BENEFIT DETERMINATION 

AETNA WEBINAR SERIES - COB ORDER OF 

SELF-PACED 

13457 BENEFIT DETERMINATION SELF-PACED 

13458 RETIREE HEALTH ACCESS (RHA) TRAINING 

RBCO MEDICARE ADVANTAGE CLAIMS TTT (ALC# 

CLASSROOM 

13460 13460) SELF-PACED 

13461 RBCO MEDICARE ADVANTAGE CALLS TTT (13461) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 


01/2009- 


01/2009- 

12/2009 1.5 0 0 NON-ACADEMIC 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 



Course 

Number 


13462 WKAB SYSTEM TRAINING-TAMPA CLASSROOM 

13463 P-REX DECEMBER 07 RELEASE SELF-PACED 

13464 ECHS - SYSTEM NAVIGATION - (13464) CLASSROOM 

13466 CREATING ACCEPTANCE CRITERIA - TBT (13466) 

PROPOSAL WRITING TRAINING FOR SUBJECT 

SELF-PACED 

13467 MATTER EXPERTS (13467) CLASSROOM 

13469 PAR PROVIDER FINAL EXAM MODULE 2 

NA PSS NEW HIRE BILLING PREMIUM 

SELF-PACED 

13471 CONSULTANTS (13471) CLASSROOM 

13472 MODPB ORDER ENTRY BASIC TRAINING (13472) CLASSROOM 

13473 MODPB FAX BASIC TRAINING (13473) 

MODPB ORDER MANAGEMENT CERTIFICATION 

CLASSROOM 

13474 (13474) 

CS - AETNA INDIVIDUAL MEDICARE SUPPLEMENT 

CLASSROOM 

13475 PLAN (13475) 


SELF-PACED 

13475 PLAN (13475) SELF-PACED 

13476 MEDICARE PFFS CSR NEW HIRE CLASS CLASSROOM 

13477 PSYCHIATRIC SYMPTOMS OF MEDICAL DISORDERS 

RBCO ACAS HEALTH NETWORK CLAIMS 

CLASSROOM 

13478 PROCESSING (13478) 

RBCO EBS BILLING AND ACCOUNTS RECEIVABLE 

SELF-PACED 

13480 (13480) 

NACO DENTAL CSR TO TRAD CSR - BENEFIT & 

SELF-PACED 

13482 ELIGIBILITY ONLY (13482) CLASSROOM 

13483 

BUSINESSOBJECTS DATA INTEGRATOR XI: 

EXTRACTING, TRANSFORMING AND LOADING DATA CLASSROOM 

13489 ASD NETWORK TRAINING THOUSAND OAKS (13489) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 56 0 0 NON-ACADEMIC 

01/2010- 

12/2010 

01/2009- 



Course 

Number 

13502 

13502 

13503 



TRAINING OPPORTUNITY (DIABETES, 

HYPERTENSION & RENAL FUNCTION) (13502) CLASSROOM 


TRAINING OPPORTUNITY (DIABETES, 

HYPERTENSION & RENAL FUNCTION) (13502) CLASSROOM 

RBCO MEDICARE CUSTOMER SERVICE - 

MSW/MEA/PST TRAINING (13503) SELF-PACED 

13505 MOD PB PRODUCT VERIFICATION 1 (13505) CLASSROOM 

13506 MOD PB PRODUCT VERIFICATION 2 (13506) CLASSROOM 

13507 MOD PB FULFILLMENT (13507) CLASSROOM 

13508 ROTH 401K (13508) CLASSROOM 

13511 NACO LUNCH 'N LEARN: COACHING (13511) 

NACO LUNCH 'N LEARN: CONFLICT MANAGEMENT 

CLASSROOM 

13513 (13513) 

NACO LUNCH 'N LEARN: IMPOSTERS SYNDROME. 

CLASSROOM 

13515 WHAT IS IT? DO YOU HAVE IT? (13515) 

TRANSITION OF COVERAGE (TOC) 

CLASSROOM 

13516 IMPLEMENTATION 2008 (13516) 

STD WKAB REFRESH AND NEW BHU WORKFLOW 

SELF-PACED 

13517 (13517) 

ISO MM ENTERPRISE BILLING SYSTEM SETUP 

CLASSROOM 

13519 (13519) 

PROVIDER SERVICE CENTERS CALL COACH 

SELF-PACED 

13520 DEVELOPMENT PROGRAM (13520) 

ADAM DOS SUMMARY AND TRIANGLES REPORT - 

CLASSROOM 

13523 SE/SW REGIONS SELF-PACED 

13525 MANAGING YOUR AETNA CAREER (13525) 

TSS MORNING SHOW WORKSHOP CONSULTING 

SELF-PACED 

13526 THE AETNA WAY (13526) 

RBCO HMO CLAIMS SPECIALTY TRAINING - DME 

CLASSROOM 

13527 (13527) 

RBCO HMO CLAIMS SPECIALTY TRAINING - 

SELF-PACED 

13528 INFUSION THERAPY (13528) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 

13530 

13531 


RBCO AETNA INDIVIDUAL ADVANTAGE INDIVIDUAL 

PRODUCT AND ELIGIBILITY TRAINING CLASSROOM 

NACO NATIONAL ACCOUNTS TRADITIONAL 

OVERVIEW (13531) CLASSROOM 

13532 NACO L&P PROFESSIONALISM WORKSHOP (13532) 

2008 BIS LUNCH AND LEARN - THE MEDICAL 

CLASSROOM 

13533 DISABILITY ADVISOR (13533) 

PLANTATION FL, WKAB STD PROCESS AND 

CLASSROOM 

13534 SYSTEMS TRAINING (13534) 

PSC SPECIALIZED GOLDEN HOUR - PWS HOSPITAL 

CLASSROOM 

13535 COMPARISON TOOL (13535) SELF-PACED 

13536 RBCO ECHS WORKFLOW TRAINING (13536) 

COMPLIANCE TRAINING FOR EXISTING STAFF ALC# 

SELF-PACED 



2008 MEDICARE PRODUCTS AND ENHANCEMENTS 

SELF-PACED 

13539 FUNCTIONAL TRAINING (13539) 

RBCO HMO CLAIMS SPECIALTY TRAINING - HOME 

SELF-PACED 

13540 CARE (13540) SELF-PACED 

13543 RBCO HOW TO MAKE MEETINGS WORK (13543) 

PROVIDER SERVICE CENTER ABH TRANSITION 


SELF-PACED 

13544 HMO BENEFITS & ELIGIBILITY (W/ASD) (13544) 

PROVIDER SERVICE CENTER ABH TRANSITION 


CLASSROOM 

13545 HMO CLAIMS (W/ASD) (13545) CLASSROOM 

13546 SCHALLER ANDERSON 101 

INTERPRETATION OF SCM INQUIRY CONTRACTS 

CLASSROOM 

13547 (13547) CLASSROOM 



SELF-PACED 

13551 HOSPITAL INPATIENT (13551) 

BUSINESS OBJECTS WEB INTELLIGENCE XI 

SELF-PACED 

13552 R1/R2:REPORTS DESIGN (13552) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 12 0 0 NON-ACADEMIC 

01/2009- 

12/2009 5.5 5.5 COMBINABLE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 

2 0 0 0 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 



Course 

Number 


13554 VIRTUAL PLAN PROCESSING- ELIGIBILITY (13554) 

MICROSOFT PROJECT CUSTOM FOR MEDICAL 

SELF-PACED 

13555 MANAGEMENT 

RETIREE SOLUTIONS TRAINING FOR HRPA UCS 

CLASSROOM 

13556 AND NA UW RETIREE SMES (PART 1) - 13556 

RETIREE SOLUTIONS TRAINING FOR HRPA UCS 

CLASSROOM 

13557 AND NA UW RETIREE SMES (PART 2) - 13557 CLASSROOM 

13558 MEMBER SAFETY SELF-PACED 

13561 CHANGE MANAGEMENT LECTURE SERIES (13561) CLASSROOM 

13562 NACS LEADING CHANGE (13562) 

2008 BIS LUNCH AND LEARN - WHAT COURTS ARE 

LOOKING FOR FACTUALLY WHEN THEY EVALUATE 

CLASSROOM 


13564 SIU WKAB TRAINING (13564) 

CRISIS MANAGEMENT AND BUSINESS CONTINUITY 

CLASSROOM 


13567 COMPENSATION INFORMATION SESSION (13567) 

LEAVE OF ABSENCE TRAINING - PLANTATION, 

SELF-PACED 

13568 FLORIDA (13568) CLASSROOM 


2008 BIS LUNCH AND LEARN - MENTAL NERVOUS 

SELF-PACED 

13571 1/1/08 UPDATE (13571) CLASSROOM 

13572 AHC-DM CONSUMMATE COMMUNICATOR 

DENTAL ILINC TTT PART 1 - INTRODUCTION TO 

CLASSROOM 

13574 ILINC (13574) SELF-PACED 

13575 DENTAL ILINC TTT PART 2 - TRAIN BACK (13574) SELF-PACED 

13576 DENTAL ILINC TTT PART 3 - SOFT SKILLS (13576) SELF-PACED 

13577 

"MEDICARE INTEGRATION, PRIVATE FEE FOR 

SERVICE, AND THE MEDICARE MULTI-TOOL - 2008" CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 3.5 0 0 NON-ACADEMIC 

01/2009- 

12/2009 

01/2009- 




ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


Course 

Number 

13578 

13579 

13580 

13581 

13582 


DENTAL ILINC TTT FOR EXISTING LEARNLINC 

INSTRUCTORS (13578) SELF-PACED 

SCM CONTRACT TERMINOLOGY (MEDICAL ONLY) 


RBCO SRC CLAIMS TRAINING : FINANCE 

DEPARTMENT (13580) CLASSROOM 

WHAT'S NEW - FEBRUARY 2008 ASD TRAINING 

COMMUNICATION SELF-PACED 

RBCO SRC TRAINING: LINE OF SIGHT - GAPS 


13583 RBCO SRC APM REFRESHER (13583) 


CLASSROOM 

13586 ANESTHESIA (13586) SELF-PACED 

13587 ECT (ELECTROCONVULSIVE THERAPY) ALC #13587 

INTRODUCTION TO MOTIVATIONAL INTERVIEWING 

CLASSROOM 

13588 (13588) 

PROVIDER QUALITY PERFORMANCE PROGRAM 

SELF-PACED 

13590 (13590) 

BUILDING CONSULTATIVE SOLUTIONS - SALES 

CLASSROOM 

13612 REFRESHER (13612) 

NACO HMO COB/MOB & STANDARD 100% 

SELF-PACED 

13613 ALLOWABLE (13613) 

RBCO SRC - LINE OF SIGHT FORWARD GAP 

CLASSROOM 

13614 REMEDIATION [13614] 

OUTBOUND CORRESPONDENCE SYSTEM 

CLASSROOM 

13615 TEMPLATE AUTOMATION (13615) 


SELF-PACED 

13618 HOSPITAL OUTPATIENT (13618) SELF-PACED 

13621 BUSINESS OBJECTS XI: UNIVERSE DESIGN (13621) 

PROVIDER SERVICE CENTERS THE ENERGY BUS - 

CLASSROOM 

13625 WORKSHOP #1 (13625) 

PROVIDER SERVICE CENTERS MYERS BRIGGS 

CLASSROOM 

13629 TYPE INDICATOR (MBTI) - VIRTUAL (13629) 

PSC SPECIALIZED GOLDEN HOUR – MCM ITEMIZED 

CLASSROOM 

13630 BILL REVIEW - FEBRUARY 2008 (13630) 

NACO NATIONAL ACCOUNTS JCA NEW HIRE CBS 

SELF-PACED 

13631 (13631) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 



Equivalency 


ELECTIVE 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 0.25 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 16 0 0 NON-ACADEMIC 

01/2009- 

12/2009 

01/2010- 




ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 400 0 0 NON-ACADEMIC

Course 

Number 


13634 MARRIOTT SPECIAL INTEGRATION PROCESS 

ACTIVEHEALTH MANAGEMENT INTEGRATION WITH 

CLASSROOM 

13635 DISABILITY CLASSROOM 

13637 BENEFIT VALIDATION TEMPLATE TRAINING (13637) CLASSROOM 

13638 CLINICAL PRECEPTOR TRAINING CLASSROOM 

13639 WEEM FOR ESTIMATES IN PHASE 4 


SELF-PACED 

13640 HEMODIALYSIS (13640) 


SELF-PACED 

13641 RADITATION THERAPY (13641) SELF-PACED 

13643 PRODUCT STREAMLINING 

QUALITY CENTER-MANUAL TEST TRAINING: 

SELF-PACED 

13645 ADVANCED (13645) CLASSROOM 

13648 MONDAY MORNING LEADERSHIP ALC# 13648 CLASSROOM 

13649 RBCO MEDICARE ESTIMATION TRAINING (13649) SELF-PACED 

13650 2008 PDS MONTHLY COMMUNICATION 

2/20/2008 DISABILITY MEDICAL GRAND ROUNDS 

CLASSROOM 

13651 (13651) CLASSROOM 

13660 NA PSS HMO EC CROSS TRAINING- (13660) 

INTERNAL QUALITY REVIEW TOOLS, PTS - MEDICAL 

CLASSROOM 

13664 OPERATIONS SELF-PACED 

13668 ALTERNATIVE NETWORK - DENTAL (13668) CLASSROOM 

13672 BEHAVIORAL HEALTH ASSESSMENT (BHA) (13672) SELF-PACED 


13673 DOCUMENTATION FOR CLINICIANS IN STD CLAIMS 

PACED 

13674 DM QUALITY REVIEW PROCESS AND TOOLS CLASSROOM 

13675 ARCS PHYSICIAN REVIEW REFERRALS SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 

9.5 9.5 0.5 

ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 



01/2009- 

12/2009 1.5 1.5 COMBINABLE 


ELECTIVE 

01/2009- 


01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


Course 

Number 

13676 


PRODUCTION SUPPORT SERVICE REQUEST 

WORKBENCH PROCESS REVIEW CLASSROOM 



SELF-PACED 

13680 WORKSHOP #2 (13680) CLASSROOM 

13682 DUPLICATE PIN-SKILL ASSESSMENT (13682) SELF-PACED 

13683 RBCO HMO QPOS CLAIMS TRAINING (13683) 

RBCO ACAS STATE COST SHARE MANDATE FOR 

SELF-PACED 

13684 CSRS (13684) SELF-PACED 

13686 MEDICARE BILLING & ORACLE REFRESHER 

RBCO GRIEVANCE AND APPEALS SYSTEMS 

SELF-PACED 


13688 RBCO SMALL GROUP CLAIMS TRAINING (13688) SELF-PACED 

13689 SE/SW NETWORK STAFF ORIENTATION (13689) 

HEALTHWISE KNOWLEDGBASE TRAINING FOR 

CLASSROOM 

13691 CASE MANAGEMENT 

RBCO MEDICARE HOSPICE TRAINING FOR CBSS 

CLASSROOM 

13692 (13692) 

MID-ATLANTIC SOUTH - ORIENTATION IN BLUE 

SELF-PACED 

13693 BELL CLASSROOM 

13694 DIMENSIONAL MODELING A TO Z CLASSROOM 

13698 3/12/2008 DISABILITY BHU GRAND ROUNDS (13698) 

RBCO ORAL COMPLAINT AND GRIEVANCE TARGET 

CLASSROOM 

13699 PROCESS (13699) SELF-PACED 

13700 RBCO REVIEW OF E.POLICIES (13700) 

NON-PARTICIPATING PROVIDER PRECERT 

CLASSROOM 

13701 PROGRAM (13701) SELF-PACED 

13712 TIME MANAGEMENT CLASSROOM 

13714 RBCO MEDICARE BILLING ASSIST TRAINING (13714) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 1.5 0 0 NON-ACADEMIC 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 


Course 

Number 


13715 MEDICARE PART D TRAINING (13715) 

INTRODUCTION TO PROJECT MANAGEMENT 

CLASSROOM 

13723 (13723) SELF-PACED 

13724 PST HMO ASO WEEKLY UPDATES REVIEW (13724) SELF-PACED 

13725 PST TRAD ASO WEEKLY UPDATES REVIEW (13725) 

SRC PROTECTED HEALTH INFORMATION [PHI] 

SELF-PACED 

13727 (13727) CLASSROOM 

13728 SRC C S CLAIMS REFRESHER [13728] CLASSROOM 

13729 PST CLAIMSXTEN TRAINING (13729) SELF-PACED 

13731 API IN ACTION (13731) SELF-PACED 

13732 MEDICARE TEAM REFERRALS TO BH TRAINING CLASSROOM 

13742 AIM PERFORMANCE SUITE (13742) 

MED OP INTERNAL QUALITY REVIEW REVISED 

SELF-PACED 

13743 TOOLS - 13743 

2008 BIS LUNCH AND LEARN - 2008 ROLES AND 

RESPONSIBILITIES OF A VRC & WHAT MAKES A 

CLASSROOM 

13744 GOOD REFERRAL (13744) 

RBCO OUTBOUND CORRESPONDENCE TOOL OBC 

CLASSROOM 

13745 (13745) CLASSROOM 

13746 AEXCEL 101 MID-ATLANTIC REGIONAL 2008 

MEDICARE PATIENT MANAGEMENT NEW HIRE 

CLASSROOM 


13751 LTD BENEFIT ENGINE (13751) 

MEDICARE PATIENT MANAGEMENT TRANSFER 

CLASSROOM 


13753 CONSUMER PORTAL TRAINING WEBINAR (13753) 

SRC ELECTRONIC CORRESPONDENCE HANDLING 

SELF-PACED 

13754 SYSTEM TRAINING [ECHS] (13754) 

RBCO SUMMARY BILLING - REFRESHER TRAINING 

CLASSROOM 

13756 (13756) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 

12/2009 

01/2010- 


12/2010 1 1 *COMBINABLE 


Equivalency 


ELECTIVE 

*INTERDISCIPLINARY/ 

ELECTIVE 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 


12/2009 10 10 0.5 

ELECTIVE 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 1.5 0 0 NON-ACADEMIC 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 




ELECTIVE 


ELECTIVE 

01/2010- 


Course 

Number 

13757 


PSS UNIVERSITY - HIGH QUALITY & ACCURACY 


13760 FLOW CONTROL FOR ATV 

RBCO AETNA STRATEGIC DESKTOP (ASD) 

CLASSROOM 

13765 DOCUMENTATION TRAINING (13765) 

RBCO - NATIONAL ACCOUNTS NEW HIRE PFFS CSR 

CLASSROOM 

13766 (13766) 

PSS UNIVERSITY - CONSULTATIVE & 

PROFESSIONAL SERVICES AND TIMELY DELIVERY 

CLASSROOM 

13770 (13770) SELF-PACED 

13771 EVIDENCE OF INSURABILTY REFRESHER TRAINING CLASSROOM 

13772 PPI PRECERT REFRESHER TRAINING 2008 (13772) 

RBCO NEW HIRE HMO SPECIALTY CLAIMS 

CLASSROOM 

13773 TRAINING (13773) 

NA PSS- PCC REFRESHER AND NEW POLICY 

CLASSROOM 

13775 TRAINING- (13775) 

COMPLIANCE POLICY AND PROTOCOL CLINIC ALC 

CLASSROOM 

13777 #13777 

1ST QUARTER 2008 PHL TRAINING TBT SESSION 

CLASSROOM 

13778 (13778) 

AHC DM REFRESHER CLASS FOR NURSES SPRING 

SELF-PACED 

13779 2008 

AHC DM REFRESHER CLASS FOR CMA SPRING 

CLASSROOM 

13780 2008 

RBCO RETIREE MARKET AETNA INC TRAINING FOR 

CLASSROOM 

13792 CSRS (13792) 

SOUTHEAST REGIONAL SALES CONFERENCE - MM 

SELF-PACED 

13800 PARTICIPANTS 2008 (13800) 

SOUTHWEST REGIONAL SALES CONFERENCE - MM 

CLASSROOM 

13803 PARTICIPANTS 2008 (13803) CLASSROOM 

13804 

13805 

13807 

PROVIDER SERVICE CENTER SRC TRANSITION 


HMO BENEFITS & ELIGIBILITY (W/ASD) (13804) 

PROVIDER SERVICE CENTER SRC TRANSITION 


HMO CLAIMS (W/ASD) (13805) 


PACED 


PACED 

PSC SPECIALIZED GOLDEN HOUR – INTEGRATED 

DELIVERY SYSTEMS (IDS) (13807) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 520 0 0 NON-ACADEMIC 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 16 0 0 NON-ACADEMIC 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 



Course 

Number 

13808 

13809 


BUSINESS OBJECTS WEB INTELLIGENCE XI: 

ADVANCED REPORT DESIGN (13808) CLASSROOM 

UPDATED FACILITY CREDENTIALING E2E PROCESS 


13810 ASM WEST REGIONAL CONFERENCE - 2008 (13810) 

ASM NORTH CENTRAL REGIONAL CONFERENCE - 

CLASSROOM 

13811 2008 (13811) CLASSROOM 

13812 TRANSFORMING HEALTH CARE IN AMERICA CLASSROOM 

13813 2008 EOI REFRESHER TRAINING 

WEST REGION DELEGATED CLAIM 

CLASSROOM 

13814 DETERMINATION WORKFLOW (13814) CLASSROOM 

13815 NASS GROUP INSURANCE TRAINING (13815) 

NACO HMO COB 100% ALLOWABLE METHOD 

CLASSROOM 

13816 (13816) 

NASS GROUP INSURANCE WORKABILITY TRAINING 

CLASSROOM 

13817 (13817) 

NACO HMO COB MAINTENANCE OF BENEFITS 

CLASSROOM 

13818 METHOD (13818) 

SMALL GROUP UNDERWRITING INCENTIVE 

CLASSROOM 

13819 PROGRAM (13819) 

SMALL GROUP UNDERWRITING INCENTIVE 

SELF-PACED 

13819 PROGRAM (13819) 

INTRODUCTION TO BUSINESS PROCESS 

SELF-PACED 


13822 INTRODUCTION TO BUSINESS ARCHITECTURE CLASSROOM 

13824 WKAB INTAKE ANALYST TRAINING (13824) 

AETNA GLOBAL BENEFITS (AGB)- JUNE 2008 SALES 

CLASSROOM 

13827 CONFERENCE-(13827) 

IMPLEMENTATION OF ENHANCED AEXCEL 

CLASSROOM 

13828 PHYSICIAN RECONSIDERATION PROCESS 

WEST REGION RATE INFORMATION TRACKING 

CLASSROOM 

13829 TOOL (RITT) REFRESHER SESSION - 13829 

PET (PLAN ESTIMATOR TOOL) REFRESHER 

CLASSROOM 


Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


Course 

Number 


13831 LTD NEW HIRE TRAINING - TAMPA COURSE #13831 CLASSROOM 

13832 LTD NEW HIRE TRAINING - TAMPA CLASSROOM 

13833 LTD ANALYST NEW HIRE TRAINING - TAMPA CLASSROOM 

13834 TSS PASSPORT TO HEALTH (13834) 

CS - DENTAL ADVANTAGE INDIVIDUAL PLAN ILT 

CLASSROOM 

13835 (13835) 

HIGH PERFORMING AND FUNCTIONING TEAMS FOR 

CLASSROOM 

13836 PDS CLASSROOM 

13837 

13838 

13840 

MEDICARE CONTRACTING STRATEGY AND 

MEDICARE ADVANTAGE COLLABORATION MODELS CLASSROOM 

(WU522) IBM WEBSPHERE SERVICE REGISTRY AND 

REPOSITORY FOR ADMINISTRATORS - (13838) CLASSROOM 

NACO EXCEL FOUNDATION SKILLS FOR NACO 

TRADITIONAL PLAN SET-UP (13840) CLASSROOM 

13841 ASC RENEWAL PACKAGE TRAINING (13841) 

BUSINESS OPERATIONS L&P PERFORMANCE 

CLASSROOM 

13843 CONSULTING/INSTRUCTIONAL DESIGN CLASSROOM 

13844 *LTD WORKABILITY REFREH TRAINING SELF-PACED 

13845 CATS LETTER SELECTION (13845) SELF-PACED 


13848 RBCO - THE HOUSE THAT AETNA BUILT 

PACED 

13849 AIS MID-YEAR TOOL DEMO WEBCAST (13849) 

FIT MEDICARE UNDERWRITING ANALYST TRAINING 

CLASSROOM 

13850 (13850) 

NACO ALOT HUMAN RESOURCES: TIME AWAY 

CLASSROOM 

13852 FROM WORK (#13852) 

NACO ALOT HUMAN RESOURCES: PERFORMANCE 

CLASSROOM 

13853 MANAGEMENT (#13853) CLASSROOM 

13854 

NACO ALOT HUMAN RESOURCES: CIVIL 

TREATMENT FOR MANAGERS DISCUSSION (#13854) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 



01/2009- 



ELECTIVE 


ELECTIVE 


ELECTIVE

Course 

Number 

13856 

13857 

13858 

13859 



WORKSHOP #3 (#13856) CLASSROOM 

PSC TRADITIONAL CLAIMS REFRESHER TRAINING - 

VIRTUAL (13857) CLASSROOM 

PSC HMO CLAIMS REFRESHER TRAINING - VIRTUAL 


ASD TRAINING FOR PDS BACK-UP WITHHOLD 

EMPLOYEES (13859) 


PACED 

13860 NACO TRAD HOSPITAL TRAINING (13860) CLASSROOM 

13861 BEGINNERS GUIDE TO INVESTMENT BASICS 

PROVIDER SERVICE CENTERS PST CLAIM COACH 

CLASSROOM 

13862 DEVELOPMENT PROGRAM (13862) 

PROVIDER SERVICE CENTERS IM AND OUTLOOK 

CLASSROOM 

13864 PRECEPTOR TRAINING (#13864) CLASSROOM 

13867 

RETIREE MARKET AETNA STRATEGIC DESKTOP 

(ASD) CSR-SC FULL USER TRAINING [MEMBER 

VIEW] (13867) 


PACED 

13868 ACCOUNTING PACKAGE TOOL TRAINING (13868) 

RETIREE MARKET RBCO AETNA STRATEGIC 

DESKTOP CSR-SC TRAINING (MEMBER VIEW) - 

SELF-PACED 

13869 PHASE II (13869) 

CLEARCASE UCM PCB (FOR NON-DEVELOPERS & 

MAINFRAME DEVELOPERS) USING THE 

CLASSROOM 

13871 CLEARCASE REMOTE CLIENT (13871) 

EMPLOYEE SURVEY ACTION PLAN REPORTING 

CLASSROOM 

13872 (13872) 

DOCFIND AND AETNA NAVIGATOR TUTORIAL 

SELF-PACED 

13873 (13873) 

INTRO TO CLEARCASE UCM FOR DEVELOPERS 

(WINDOWS) USING THE CLEARCASE REMOTE 

SELF-PACED 

13874 CLIENT (CCRC)(13874) 

MM INTEGRATION THROUGH A CONSULTATIVE 

CLASSROOM 

13888 LENS (13888) CLASSROOM 

13891 CELEBREX PRECERT REFRESHER TRAINING 2008 CLASSROOM 

13892 SRM REFRESHER TRAINING (13892) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2010- 

12/2010 

01/2009- 



01/2010- 

12/2010 40 0 0 NON-ACADEMIC 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2010- 



01/2010- 


12/2010 16 16 1 

ELECTIVE 

01/2009- 


12/2009 

01/2009- 

8 8 0.5 

ELECTIVE 

12/2009 

01/2009- 


12/2009 6.5 0 0 NON-ACADEMIC

Course 

Number 


13893 SRM COMPREHENSIVE TRAINING (13893) 

TREATMENT OPTIONS FOR SCHIZOPHRENIA AND 

CLASSROOM 

13897 BIPOLAR DISORDERS - 13897 CLASSROOM 

13898 REFRESHER DMO TRAINING CLASSROOM 

13899 

13902 

13905 

DENTAL CLAIM PROCESSING CROSS-TRAINING 

FOR DENTAL CUSTOMER SERVICE STAFF (13899) CLASSROOM 

MM ISO HEALTH NETWORK OPTION FOR PLAN 

SETUP (13902) SELF-PACED 

TESTING FOR NONPARTICIPATING PRACTITIONERS 

AUTHORIZED AS IN-NETWORK (COURSE 

UPDATES)#13905 SELF-PACED 

13907 LEAVE OF ABSENCE TRAINING -TAMPA (13907) CLASSROOM 

13909 FLEX 2: DEVELOPING RICH CLIENT APPLICATIONS 

ASM UNDERWRITING PROJECTION MODEL--PHASE 

CLASSROOM 

13911 1 (13911) 

RBCO VENDOR PRE-EXISTING CONDITION (PXC) 

CLASSROOM 

13912 TRAINING (13912) 

2008 LATE CLAIM INTEREST/PENALTY AND PSA 

SELF-PACED 

13913 DENTAL REFRESHER - 13913 SELF-PACED 

13914 INTRODUCTION TO MICROSOFT PROJECT (#13914) SELF-PACED 

13915 BH E.POLICIES TRAINING ALC #13915 CLASSROOM 

13916 AGB CSR NEW HIRE - SEATTLE 

TCN LUNCH & LEARN WORKSHOP - MAINTAINING A 

CLASSROOM 

13917 HEALTHY WORK/LIFE BALANCE (13917) 

AETNA WELLNESS COUNSELING ACTIVITY REPORT 

SELF-PACED 

13918 (13918) CLASSROOM 

13920 MEDICARE TOOL TRAINING (13920) 

AHC DM PTS REFRESHER TRAINING FOR ACTIVE 

CLASSROOM 

13921 ADVICE 

NA PSS- PRODUCT CONSULTANT CONVERSION 

CLASSROOM 


Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 10 0 0 NON-ACADEMIC 

01/2009- 



SCIENCE 

01/2009- 

12/2009 10 0 0 NON-ACADEMIC 

01/2009- 

12/2009 

01/2010- 


12/2010 48 0 0 NON-ACADEMIC 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 6.5 0 0 NON-ACADEMIC 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 



ELECTIVE 

01/2009- 

12/2009 

01/2009- 



Course 

Number 


13943 WELLNESS BIOMETRIC SCREENING CLASSROOM 

13944 HEWITT ELIGIBILITY FILE (13944) SELF-PACED 

13945 CONTRACT RETRIEVAL PROCESS (13945) 

HEALTHY LIFESTYLE COACHING - QUESTION & 

SELF-PACED 

13946 ANSWER SESSION CLASSROOM 

13951 COMPLIANCE CLINIC ALC #13951 

PM DU AETNA BEHAVIORAL HEALTH/MED PSYCH 

CLASSROOM 

13952 PROGRAM (13952) CLASSROOM 

13953 

13957 

13958 

13959 

13960 

13961 

NACO TRAD MC TO OC PROCESSOR TRAINING 

(13953) 


PACED 

THE NEW AETNA CUSTOMER CENTER - SEE. 

TOUCH. LEARN. - GENERAL REGISTRATION (13957) CLASSROOM 


TOUCH. LEARN. - FROM MIDDLETOWN (VIA BUS) 



TOUCH. LEARN. - FROM WINDSOR (VIA BUS) (13959) CLASSROOM 

WHAT'S NEW IN ASD - MAY RELEASE TRAINING 

COMMUNICATION (13960) SELF-PACED 

NACO - NEW HIRE PSL ORIENTATION - 

SHARPENING THE PSL PERSPECTIVE (13961) CLASSROOM 

13962 ORTHODONTIC CLAIM PROCESSING CLASSROOM 

13963 ET RIDERS Q&A SESSION CLASSROOM 

13967 CS - DENTAL ADVANTAGE INDIVIDUAL TBT (13967) 

NACO HMO CLAIM REFRESHER TRAINING SERVICE 

SELF-PACED 

13970 CODE & RATE INQUIRY (13970) 

NACO HMO CLAIMS REFRESHER TRAINING EPDB 

CLASSROOM 

13971 (13971) 

NACO HMO CLAIM REFRESHER TRAINING 

CLASSROOM 

13972 ELECTRONIC WORKFLOW MANAGEMENT (13972) 

NACO HMO CLAIM REFRESHER TRAINING 

CLASSROOM 

13975 ETUMS(13975) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 20 0 0 NON-ACADEMIC 

01/2009- 


01/2009- 


01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 

13976 

13977 

13978 

13979 

13980 

13982 

13984 


NACO HMO CLAIMS REFRESHER TRAINING COB 

CLAIMS INTERPRETATION (13976) CLASSROOM 

NACO HMO CLAIM REFRESHER TRAINING AETNA 

STANDARD TABLE (13977) CLASSROOM 

NACO TRADITIONAL CSR REFRESHER TRAINING 

BOILERPLATE PROFESSIONAL COMPONENT 



AETNA STANDARD TABLE(13979) CLASSROOM 

ASSESSMENT & TREATMENT OF TRAUMA-RELATED 

DISORDERS ALC #13980 CLASSROOM 


ELECTRONIC WORKFLOW MANAGER (13982) CLASSROOM 


HOSPITAL STRATEGIC CONTRACT MANAGER 


13985 NACO REWORK REFRESHER (13985) 

RBCO VENDOR KANA PRE-EXISTING CONDITION 

CLASSROOM 

13986 (PXC) TRAINING - (13986) 050508 DR 

NACO PE/RS NEW ACCOUNT POWER TOOL 

SELF-PACED 


13989 AQC SME TRAINING (13989) 

INTEGRATED HEALTH SOLUTION (IHS) - ASM 

CLASSROOM 

13991 UNDERWRITING AND SALES SUPPORT (13991) CLASSROOM 

13993 ENGAGEMENT SOLUTIONS INCENTIVES 

MEDICAL RELATED PRODUCTS CUSTOMER 

SELF-PACED 

13994 OPERATIONS INTRODUCTION (13994) 

STD DISABILTY CONTRACT TRAINING - TAMPA 

SELF-PACED 

14000 (14000) CLASSROOM 

14001 ASM DENTAL PADU TRAINING (14001) CLASSROOM 

14003 MEDICARE MULTI TOOL TRAINING (14003) 

NEW HIRE CSR ON DISABILITY LEGACY SYSTEMS 

CLASSROOM 

14004 (14004) 

AETNA HEALTH CONNECTIONS - DM - NUTRITIONAL 

CLASSROOM 

14006 ASSESSMENT CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 



01/2009- 

12/2009 

01/2009- 


12/2009 2.5 0 0 NON-ACADEMIC 

01/2009- 


12/2009 

01/2010- 


SCIENCE 


01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



01/2009- 

12/2009 6.5 6.5 COMBINABLE 


ELECTIVE 

01/2009- 

12/2009 

01/2009- 



Course 

Number 

14007 


MEDICARE MULTI TOOL CONDENSED TRAINING 


14008 LTD CONTRACT TRAINING (14008) 

CONSUMER CENTRIC SERVICE - MODULE 1-14010 

CLASSROOM 

14010 (DISABILITY/GROUP INSURANCE ONLY) 

CONSUMER CENTRIC SERVICE - MODULE 2 -14011 

SELF-PACED 

14011 (DISABILITY/GROUP INSURANCE ONLY) 

CONSUMER CENTRIC SERVICE - MODULE 3 - 14012 

SELF-PACED 

14012 (DISABILITY/GROUP INSURANCE ONLY) SELF-PACED 

14013 SINGLE CASE CONTRACTING UNIT - SCCU (#14013) 

PSC SPECIALIZED GOLDEN HOUR MAY 2008 - 

SELF-PACED 

14014 CLAIMS XTEN (14014) SELF-PACED 

14015 RBCO PRE-EXISTING TRAINING - HMO (14015) SELF-PACED 

14016 SRC EPOLICIES TRAINING [14016] CLASSROOM 

14017 PROFESSIONAL CHECKBOOK - SE/SW REGIONS 

AMBULATORY CASE REVIEW MEDICAL 

SELF-PACED 

14021 OPERATIONS (14021) CLASSROOM 

14036 RBCO HMO BIG 4 TRAINING (14036) SELF-PACED 

14038 PM DU COST SAVINGS REFRESHER (14038) 

RBCO SERVICE FEE AND STOP LOSS BILLING 

CLASSROOM 

14039 (14039) SELF-PACED 

14040 TEST - SUMMARY BILLING 

2008 SCHALLER ANDERSON 401(K) FINANCIAL 

SELF-PACED 

14043 EDUCATION (14043) CLASSROOM 

14047 SPEEDREADING PEOPLE (14047) CLASSROOM 

14051 APPEAL LEGACY SYSTEM TRAINING SELF-PACED 

14052 PERSONAL FINANCIAL BASICS WEBCAST (14052) 

UNDERWRITING PROJECTION MODEL--PHASE 4 

CLASSROOM 

14055 (14055) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 



Equivalency 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 


Course 

Number 

14056 

14057 

14058 

14060 

14061 

14066 


THE NATIONAL PROVIDER SKILL ASSESSMENT 

TEST (14056) SELF-PACED 

BANK OF AMERICA PRODUCTS PROGRAMS AND 

BENEFIT OVERVIEW (14057) SELF-PACED 

AETNA STRATEGIC DESKTOP (ASD) DISEASE 

MANAGEMENT TRAIN THE TRAINER 14058 CLASSROOM 

BEHAVIORAL HEALTH REFERRAL PROGRAM FOR 

AHC-DM CLASSROOM 

SERVICECENTER FOR LEVEL 3 - BUSINESS BUILD 


EZLINK ENROLLMENT AND ACCOUNT 

RECONCILIATION (14066) SELF-PACED 

14076 CSR DENTAL TRAINING CLASSROOM 

14077 HR PROJECT MANAGEMENT (14077) 

UNDERWRITING PROJECTION MODEL -- PHASE 2 

CLASSROOM 

14078 (14078) CLASSROOM 

14079 UPDATING DATA MIGRATOR TASK IN WKAB (14079) 

MASSACHUSETTS MINIMUM CREDITABLE 

CLASSROOM 

14082 COVERAGE TOOL TRAINING (14082) CLASSROOM 

14090 BEHAVIORAL HEALTH (BH) OVERVIEW (14090) 

NACO HMO HOSPITAL OUTPATIENT 

SELF-PACED 

14092 PROCESSING(14092) CLASSROOM 

14094 BRANDON TESTING (14094) SELF-PACED 

14099 NACO JCA CONVERSION (14099) CLASSROOM 

14103 RICH PECK TESTING ENVIRONMENT (14103) 

RBCO CCI FOR HEALTH NETWORK DRAFTING 

SELF-PACED 

14104 (14104) 

AETNA DATA MODEL NAMING & DEFINITION 

SELF-PACED 

14105 STANDARDS 

BUSINESS OBJECTS XI R1/R2: ADVANCED 

SELF-PACED 

14106 UNIVERSE DESIGN (14106) 

BUSINESSOBJECTS DASHBOARD MANAGER XI 

CLASSROOM 

14107 RI/R2 DESIGNING DASHBOARDS CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 


12/2009 

01/2009- 

8 8 *0.5 

ELECTIVE 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 1.5 0 0 NON-ACADEMIC 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 


Course 

Number 

14108 

14110 

14112 

14113 

14114 

14117 

14118 


BUSINESSOBJECTS PERFORMANCE MANAGER XI 

RI/R2: MEASURING PERFORMANCE CLASSROOM 

FINANCIAL MANAGEMENT: FINANCIAL PLANNING 

AND FORECASTING (14110) SELF-PACED 

EXCELLENCE IN SERVICE: FUNDAMENTALS FOR 

EMPLOYEES (14112) SELF-PACED 

EXCELLENCE IN SERVICE: SOLVING CUSTOMER 

PROBLEMS (14113) SELF-PACED 

TIME MANAGEMENT: DEVELOPING A TIME 

MANAGEMENT PLAN (14114) SELF-PACED 

RBCO INDIVIDUAL ADVANTAGE RETENTION 


RBCO MEDICARE CSR CLAIMS REFRESHER 


14119 EPDB ERA/EFT TRAINING - 14119 

STRATEGIC CONTRACT/NAP REFRESHER 

CLASSROOM 

14120 TRAINING ALC #14120 CLASSROOM 

14124 COACHING SKILLS WORKSHOP (14124) CLASSROOM 

14129 

14130 

OPIOID ADDICTION: SCREENING, IDENTIFYING, 

BRIEF INTERVENTION AND TREATMENT ALC #14129 CLASSROOM 

CONFLICT MANAGEMENT & CUSTOMER SERVICE 

EXCELLENCE CLASSROOM 

14132 HIPAA- OPERATIONS (14132) 

SRC NEW ELIGIBILITY FILE HANDING SYSTEM 

CLASSROOM 

14133 (14133) CLASSROOM 

14134 SRC IMPLEMENTATION TRAINING [14134] 

AETNA HEALTHFUND® HEALTH REIMBURSEMENT 

ARRANGEMENT (HRA) (14135) (REPLACES AETNA 

CLASSROOM 

14135 HEALTHFUND (5042)) 

SRC ADJUDICATION TRAINING - NEW RECEIVE 

SELF-PACED 

14136 DATE POLICY [14136] CLASSROOM 

14137 INTRODUCTION TO XML (14137) 

RBCO TRADITIONAL CSR TO CBS CONVERSION 

SELF-PACED 


Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 



ELECTIVE 

01/2010- 



ELECTIVE 

01/2010- 



ELECTIVE 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 



Course 

Number 


14141 ASO RB REMITTANCE REQUEST 

CLINICAL CLAIM REVIEW (CCR) EMERGENCY ROOM 

CLASSROOM 

14142 ETUMS EVENTS - (14142) CLASSROOM 

14143 SUPPLIER BOOK OF RECORD TRAINING CLASSROOM 

14144 RHA INFORMATION SESSION (14144) 

CONSULTATIVE SOLUTIONS - AETINFO (BROAD 

CLASSROOM 

14147 AUDIENCE) (14147) 

CONSULTATIVE SOLUTIONS - CREATIVE SERVICES 

CLASSROOM 

14148 (14148) 

RBCO MEDICARE CONSULTATIVE SKILLS 

CLASSROOM 

14149 WORKSHOP (14149) CLASSROOM 

14151 WORKABILITY LETTERS (14151) SELF-PACED 

14152 NACO MEDICARE PFFS COB TRAINING (14152) 

RBCO PSS TRAINING ALERT: KEYING EMAIL 

CLASSROOM 

14154 ADDRESS IN MID (14154) SELF-PACED 

14155 6/18/08 DISABILITY BHU GRAND ROUNDS (14155) 

AETNA TOTAL CLINICAL VIEW (ATV) REFRESHER 

CLASSROOM 

14156 FOR DISABILITY STAFF 

APPLICATION ENABLING FRAMEWORK (AEFW) FOR 

SELF-PACED 

14157 JAVA (VERSION 2.0) (14157) CLASSROOM 


14158 APMCAS PRECERT REFRESHER TRAINING 2008 

RBCO: INDIVIDUAL PRODUCTS "DAY IN THE LIFE" 

PACED 

14159 (14159) 

RBCO: INDIVIDUAL PRODUCTS "DAY IN THE LIFE" 

SELF-PACED 

14159 (14159) 

RBCO VENDOR MEDICARE HMO/PPO CLAIMS 

SELF-PACED 



SELF-PACED 

14161 WORKSHOP #5 (#14161) 

WHAT TO KNOW BEFORE YOU START A PROJECT 

CLASSROOM 

14162 (#14162) SELF-PACED 

14163 PDP PRICING TOOL - HANDS ON (14163) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 

16 16 1 SCIENCE TECHNOLOGY 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 


Course 

Number 


14164 PDP PRICING TOOL (14164) 

2008 COMPOUND POLICIES & PROCEDURES 

CLASSROOM 

14166 MODULE (14166) 

LEADING AETNA'S STRATEGY FOR GROWTH 

SELF-PACED 

14167 (14167) 

TRAINING 101.2: AN INTRODUCTION TO 

CUSTOMIZING YOUR COACHING APPROACH TO 

CLASSROOM 

14168 MEET THE LEARNER'S NEEDS CLASSROOM 

14169 DOMESTIC VIOLENCE ALC #14169 CLASSROOM 

14170 JUNE WKAB EFFICIENCES TRAINING CLASSROOM 

14175 NACO - THE EDI PROCESS (14175) SELF-PACED 

14177 SE/SW PROFESSIONAL CHECKBOOKS 

AETNA STRATEGIC DESK TOP FOR DISEASE 

CLASSROOM 

14178 MANAGEMENT CLASSROOM 

14179 BIS TRAINING SHAREPOINT SITE - (14179) 

STRATEGIC CONTRACT MANAGER (SCM): 

CLASSROOM 

14181 HOSPITAL RATE WIZARD - MIDATLANTIC CLASSROOM 

14182 SBIRT AND MAT TRAINING ALC #14182 

RBCO RETIREE MARKET AETNA INC TRAINING FOR 

CLASSROOM 

14183 CSRS (14183) CLASSROOM 

14185 NACO WEEKLY SCORECARD TRAINING (14185) CLASSROOM 

14188 DRIVING AND EXECUTING STRATEGY (14188) 

ARXHD MEMBER ENROLLMENT APPLICATION (MEA) 

CLASSROOM 


14192 MANAGE TEAM MEMBERS TOOL SELF-PACED 

14193 RATIONAL REQUISITEPRO WEB (14193) 

2008 BIS LUNCH AND LEARN- ASSESSING 

CLASSROOM 

14198 FUNCTIONALITY CLASSROOM 

14200 PRIVACY AND SECURITY TRAINING (14200) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 



ELECTIVE

Course 

Number 

14201 

14205 

14206 

14210 

14211 


RBCO CALIFORNIA MEDICARE IPA RISK & 

DELEGATION TRAINING (14201) CLASSROOM 

ORDER ENTRY ENHANCEMENT TRAINING -JULY 

RELEASE (14205) CLASSROOM 

RX ENTRY ENHANCEMENT TRAINING -JULY 

RELEASE (14206) CLASSROOM 

THE COMPLEXITY OF EATING DISORDERS: A 

COMPREHENSIVE OVERVIEW ALC #14210 SELF-PACED 

CONSUMER CENTRIC SERVICE - CONSULTATIVE 


14212 NACO FEDS CONSULTATIVE TRAINING (14212) CLASSROOM 

14214 SRC COMPLAINTS AND APPEALS [14214] CLASSROOM 

14215 

14218 

14219 

14220 

STRATEGIC CONTRACT MANAGER (SCM) HOSPITAL 

RATE WIZARD: NORTHEAST REGION (14215) CLASSROOM 

TRAINING 101 - AN INTRODUCTION TO 

FACILITATION AND DELIVERY SKILLS CLASSROOM 


WORKSHOP #6 (#14219) CLASSROOM 


APMCAS SYSTEM BASICS 

PACED 

14224 HCIC NATIONAL REPORTS AND TOOLS TRAINING 

AUGUST 2008 DENTAL WEEKLY DRILL ROLLOUTS 

CLASSROOM 

14237 (14237) CLASSROOM 

14238 SUMTOTAL 7.6 ADMIN TRAINING (14238) 

DB2 APPLICATION PROGRAMMING CHOICES (TDM 

SELF-PACED 

14239 SPONSORED) CLASSROOM 

14240 DB2 9.5 TRANSITION & DPF PERFORMANCE TUNING CLASSROOM 

14241 NACO REWORK TRAINING (14241) 

OUTBOUND CORRESPONDENCE (OBC) BEGINNING 

CLASSROOM 

14242 RIGHT (014242) CLASSROOM 

14247 MONDAY MORNING LEADERSHIP (ASM) 

PM DU PACEMAKER FOR PAIN: GOALS OF SPINAL 

CLASSROOM 

14248 CORD STIMULATION (14248) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 

2 MORE INFORMATION 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 16 0 0 NON-ACADEMIC 

01/2009- 


12/2009 

01/2009- 

18 18 1 

ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



SCIENCE

Course 

Number 


14249 RBCO MACROS (14249) SELF-PACED 

14250 ATV FOR NON-CLINICAL DISABILITY STAFF (14250) 

LTD EVIDENCE OF INSURABILITY (EOI) - COURSE 

CLASSROOM 

14256 NUMBER 14256 CLASSROOM 

14261 HR ANALYTICS (14261) 

HIPAA AS&P USES AND DISCLOSURES 

CLASSROOM 

14262 (BEHAVIORAL HEALTH) #14262 SELF-PACED 

14265 APM PHL 2ND QUARTER TRAINING MODULE (14265) 

2008 BIS LUNCH AND LEARN - ROLE OF VRC IN 

SELF-PACED 

14268 TEST CHANGE/TRANSITION REVIEW CLASSROOM 

14270 PARITY REFRESHER TRAINING 2008 ALC 14270 

NACO PERSONAL LEADERSHIP SERIES - HIGH 

CLASSROOM 

14272 POINT (#14272) 

NACO LEADING OTHERS SERIES - HIGH POINT 

CLASSROOM 

14273 (#14273) 

NACO CONCIERGE SERVICE LEADERSHIP 

CLASSROOM 

14275 TRAINING (#14275) CLASSROOM 

14279 HR CONSULTING (14279) CLASSROOM 

14280 ASM ALIC RE-WRITE 14280 CLASSROOM 

14281 BANK OF AMERICA AVA EXPERIENCE (14281) SELF-PACED 


14282 ZYVOX REFRESHER TRAINING 2008 

PACED 

14284 ASD CALL OPENING (14284) SELF-PACED 

14285 NACO PSL CCI REVIEW PROCESS (14285) CLASSROOM 

14287 NACO PCC PLAN REVIEW AUDIT PROCESS (14287) CLASSROOM 

14288 

MEDICARE ADVANTAGE PFFS - RATING TOOLS & 

WORKFLOWS 14288 


PACED 

14289 WKAB NAVIGATION - PARALEGALS CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 

8 8 0.5 



ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 

14290 

14295 


HEALTH NETWORK OVERVIEW - (FOR ASM UW/SS 

AND SALES) - 14290 CLASSROOM 

RETIREE MARKETS CLIENT SERVICE 

COORDINATOR 14295 SELF-PACED 

14296 RBCO VERINT TRAIN THE TRAINER (14296) SELF-PACED 


14298 MEDICARE BEHAVIORAL HEALTH PFFS 

RB PSS REFRESHER AND NEW POLICY TRAINING- 

PACED 

14299 14299 

RBCO ISO REFRESHER AND NEW POLICY 

SELF-PACED 

14300 TRAINING (14300) 

CUSTOMER SERVICE TRAINING (CSR) 4TH FLOOR 

SELF-PACED 

14301 TRAINING ROOM 

WHAT'S NEW IN ASD - SEPTEMBER RELEASE 

CLASSROOM 

14302 TRAINING COMMUNICATION(14302) 

DEMONSTRATING VALUE SCORECARD TUTORIAL 

SELF-PACED 

14303 (#14303) 

RBCO MEDICARE ~ CALIFORNIA IPA LESSON 1 

SELF-PACED 

14309 (14309) 


SELF-PACED 

14310 (14310) 


SELF-PACED 

14311 (14311) 


SELF-PACED 

14312 (14312) 


SELF-PACED 

14313 (14313) 


SELF-PACED 

14314 (14314) 


SELF-PACED 

14315 (14315) SELF-PACED 

14316 NACO HMO CSR TO CBS TRAINING (14316) SELF-PACED 

14317 MOTIVATIONAL INTERVIEWING PHASE II SELF-PACED 

14318 ASO L&P: TESTLINC (14318) SELF-PACED 

14319 ASO L&P: ILINC POWERBOARDS (14319) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.25 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 




ELECTIVE 


ELECTIVE

Course 

Number 


14320 ASO L&P: ILINC ICEBREAKERS (14320) SELF-PACED 

14321 ASO L&P: ILINC CREATING A NEW ACTIVITY (14321) SELF-PACED 

14322 ASO L&P: ILINC FEEDBACK TOOL (14322) SELF-PACED 

14323 ASO L&P: ILINC BREAKOUT GROUPS (14323) SELF-PACED 

14324 ASO L&P: ILINC APPSHARE (14324) SELF-PACED 

14325 ASO L&P: ILINC INSTRUCTOR GLIMPSE (14325) SELF-PACED 

14328 RBCO: PSS T.R.A.I.N - AETNA BODYGUARD PLANS SELF-PACED 

14329 SKILLS INVENTORY BROWN BAG (14329) SELF-PACED 

14330 VB 2008 DIFFERENCES 

CS - AETNA GOLDEN MEDICARE PRODUCT 

CLASSROOM 

14331 MASTERY ASSESSMENT (14331) 

CS - AETNA GOLDEN CHOICE PRODUCT MASTERY 

SELF-PACED 

14332 ASSESSMENT (14332) 

RBCO TEXAS DUAL ELIGIBLE COORDINATING 

SELF-PACED 

14338 PROGRAM SELF-PACED 

14339 NACO BANK OF AMERICA SPIRIT TRAINING (14339) CLASSROOM 

14340 PRE-EXISTING CONDITIONS & INVESTIGATIONS 

MED QUERY INSTALLATION GUIDELINES-ASM - 

CLASSROOM 


14343 MRPCO LEADERSHIP COMPETENCIES (14343) SELF-PACED 

14344 ABH MEDICARE ADVANTAGE (14344) SELF-PACED 

14345 CONFIGURED ID 101 (14345) 

LINE OF SIGHT MORNING SHOW HEALTH CARE 

SELF-PACED 

14347 REFORM IN AMERICA (14347) 

PSC SPECIALIZED GOLDEN HOUR - NAVINET CSR 

CLASSROOM 


Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 




Equivalency 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 



Course 

Number 


14349 RBCO EOS PC 

WRITING CONVERSATIONALLY/CONCISE WRITING 

CLASSROOM 

14357 SESSION 1 (14357) 

HIDDEN DREAMWEAVER FEATURES SESSION 1 

SELF-PACED 

14360 (14360) SELF-PACED 

14364 DEMO GOOD STORYBOARDS SESSION 1 (14364) 

WRITING CONVERSATIONALLY/CONCISE WRITING 

SELF-PACED 

14365 SESSION 2 (14365) SELF-PACED 

14367 ANALYZE A TRAINING GAP (14367) 

HIDDEN DREAMWEAVER FEATURES SESSION 2 

SELF-PACED 

14369 (14369) SELF-PACED 

14370 4-DOOR APPROACH TEMPLATE (14370) SELF-PACED 

14371 DEMO GOOD STORYBOARDS SESSION 2 (14371) SELF-PACED 

14372 

FILLING CONTENT AREA WITH GRAPHIC AND 

MULTIMEDIA (TECHNIQUES)/TYPOGRAPHY AND 

PLACEMENTS OF ELEMENTS ON PAGE SESSION 1 


14374 RESOURCES OF GAMES (14374) SELF-PACED 

14375 WHY CERTAIN COURSES SCORE HIGH (14375) SELF-PACED 

14376 OPTIMIZING IN FLASH (14376) SELF-PACED 

14377 PROPER USE OF CC TEXT (14377) 

WRITING FOR LEARNING STRATEGIES AND 

SELF-PACED 

14378 LEARANING STYLES SESSION 1 (14378) SELF-PACED 

14383 XML OVERVIEW (14383) SELF-PACED 

14384 DENTAL ASD REFRESHER (14384) 

WRITING FOR LEARNING STRATEGIES AND 

CLASSROOM 

14386 LEARNING STYLES SESSION 2 (14386) SELF-PACED 

14387 CMS (CREATING A VIGNETTE IN CMS) (14387) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 




ELECTIVE 


ELECTIVE 

01/2009- 


01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 




ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2009- 


01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 1.5 0 0 NON-ACADEMIC 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 1.5 1.5 COMBINABLE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 


14391 STRATEGIC COACHING (14391) 

OPEN ENROLLMENT TRAINING FORUM CALLS 2008 

CLASSROOM 

14392 (14392) 

DISABILITY MEDICAL GRAND ROUNDS 3RD 

CLASSROOM 

14393 QUARTER 2008 CLASSROOM 

14394 VERIFYING BOARD CERTIFICATION IN EPC (14394) 

BANK OF AMERICA - NAVIGATOR INTEGRATION 

SELF-PACED 

14395 (14395) SELF-PACED 

14396 2008 MEDICARE EOB (14396) 

RBCO TRADITIONAL HOSPITAL CONTRACT 

REVIEW/APPLICATION REFRESHER TRAINING 

SELF-PACED 

14397 (14397) SELF-PACED 

14398 MM DENTAL TRAINING FOR GI AE'S- 14398 CLASSROOM 

14401 PSYCHOSOCIAL ISSUES IN CANCER CARE 

CREATING AND DEVELOPING MEMORABLE 

CLASSROOM 

14402 PRESENTATIONS (14402) 

ABH BACK END IMAGE PROCESS- ELECTRONIC 

CLASSROOM 

14403 AND MAIL (14403) 

RBCO TRAD CLAIMS SPECIALTY TRAINING - 

CLASSROOM 

14407 ANESTHESIA (14407) 

RBCO TRAD CLAIMS SPECIALTY TRAINING - 

CLASSROOM 

14408 HOSPITAL (14408) CLASSROOM 

14409 

RBCO SCM CONTRACT INTERPRETATION 

REFRESHER FOR HOSPITAL PROCESSORS (14409) SELF-PACED 

14413 WSDL/SOAP - JAVA (14413) CLASSROOM 

14414 WSDL/SOAP - .NET (14414) CLASSROOM 

14415 PM DU COMPUTER REFRESHER (14415) CLASSROOM 

14417 

AHC-DM, MEDQUERY & PHR PRODUCT SALES 

FORUM (ASM)- 14417 


PACED 

14418 SRC PHI AND DOCUMENTATION CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 



Equivalency 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.25 0 0 TOO FEW HOURS 

01/2010- 


01/2010- 


01/2009- 

12/2009 

01/2009- 


12/2009 16 0 0 NON-ACADEMIC 

01/2009- 


12/2009 

01/2009- 


SCIENCE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 

14419 


RBCO TRAD VENDOR SPECIALTY TRAINING - MEM 


14420 WBT FOR OOAD USING UML 2.0 (14420) SELF-PACED 

14421 ACAS EB SCREEN (14421) SELF-PACED 

14422 EBS/EBIT OVERVIEW FOR ASM UW - 14422 CLASSROOM 

14427 HEALTH CARE PRIMER 

NACO BANK OF AMERICA HEALTH CONCIERGE 

CLASSROOM 

14428 OVERVIEW (14428) 


CLASSROOM 

14429 WORKSHOP #7 - (14429) CLASSROOM 

14433 NOVEMBER ASD ENHANCEMENTS (14433) SELF-PACED 

14436 WEEM FOR ESTIMATES IN PHASE 2 (14436) SELF-PACED 

14437 IBM RATIONAL DATA ARCHITECT CLASSROOM 

14439 RBCO MENTOR TRAINING (14439) 

AETNA MEDICARE OPEN PLAN (PFFS) CLAIMS TO 

CLASSROOM 

14441 PFFS CALLS TRAINING (14441) 

BEYOND THE BASICS: INTERMEDIATE GUIDE TO 

SELF-PACED 

14442 INVESTING (14442) CLASSROOM 

14443 FAMILY AND MEDICAL LEAVE ACT (FMLA) (14443) SELF-PACED 

14445 CONSULTATIVE SOLUTIONS (14445) 

BANK OF AMERICA - DIFFERENTIATED SERVICE 

CLASSROOM 

14452 EXPERIENCE ACTIVITY (14452) SELF-PACED 

14453 DASHBOARD (14453) SELF-PACED 

14454 INTERNAL READINESS BRIEFING CALLS (14454) SELF-PACED 

14457 ASD WORKBASKETS (14457) 

BUSINESS NEEDS ANALYSIS (BNA) OVERVIEW 

SELF-PACED 

14458 (14458) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2010- 

12 12 0.5 

ELECTIVE 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 0.75 0 0 TOO FEW HOURS 

01/2010- 


Course 

Number 


14459 DENTAL FIELD RATER, AE & UW TRAINING - 14459 

OUTBOUND CORRESPONDENCE (OBC) CLINICAL 

CLAIM REVIEW (CCR) AETNA GLOBAL BENEFITS 

CLASSROOM 

14460 (AGB) 14460 CLASSROOM 

14461 2008 DISABILITY BHU GRAND ROUNDS - 3RD Q CLASSROOM 

14462 2008 BIS LUNCH AND LEARN - WORK HARDENING 

RELEASING A CONTRACT - OVERLAPPING 

CLASSROOM 

14464 DOCUMENT REVIEW FOR PDS (14464) CLASSROOM 

14465 NA PSS- PCC NEWHIRE TRAINING(14465) 

ELECTRONIC TO IMAGE (E2I) TRAINING CLINICAL 

CLASSROOM 

14466 CLAIM REVIEW (CCR) CLASSROOM 

14467 SE/SW IMPLANT / HCD OVERVIEW CLASSROOM 

14468 SE/SW CHARGE MASTER OVERVIEW (14468) CLASSROOM 

14469 DEPRESSION WEBINAR (14469) SELF-PACED 

14470 MAXIMIZE YOUR BENEFITS (14470) 

3Q PROVIDER HELP LINE (PHL) MEMBER 

SELF-PACED 

14472 ADVOCATE MODULE (14472) 

(WB126) ADMINISTRATION OF IBM WEBSPHERE 

PROCESS SERVER V6.1 WITH APPLICATION 

SELF-PACED 

14477 SERVER - (14477) CLASSROOM 

14480 NACO PSL HMO CONVERSION (14480) 

COMPLIANCE COMMUNITY PROJECT 

CLASSROOM 

14481 MANAGEMENT TUTORIAL (#14481) 

BANK OF AMERICA OVERVIEW TRAINING FOR 

SELF-PACED 

14482 DENTAL EMPLOYEES CLASSROOM 

14483 MIDDLE MARKET CASE LIFE CYCLE FOR SE - 14483 CLASSROOM 

14489 VIANT EXTERNAL PRICING (14489) SELF-PACED 

14490 PM DU INFORMATIONAL REMARKS (14490) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 1.5 0 0 NON-ACADEMIC 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 



Course 

Number 

14491 

14493 


OCTOBER 2008 DENTAL WEEKLY DRILL ROLLOUTS 


PROVIDER SERVICE CENTERS PST CLAIM COACH 

DEVELOPMENT PROGRAM - VIRTUAL (14493) CLASSROOM 

14494 BH BAC EXISTING STAFF TRAINING 

BANK OF AMERICA INTERNAL CALL READINESS 

CLASSROOM 

14496 ROUND 2 (#14496) CLASSROOM 

14497 INTRODUCTION TO SOAPUI TESTING TOOL (14497) 

SG PERSONAL HEALTH RECORD (PHR) TRAINING 

SELF-PACED 

14498 #14498 

BUSINESS WRITING FOR ASM UNDERWRITING AND 

CLASSROOM 

14499 SALES SUPPORT - 14499 

SCM CERTIFICATION EXAM-INQUIRY USERS ONLY 

CLASSROOM 

14500 (14500) 

SCM CERTIFICATION EXAM - POST INSTRUCTOR 

SELF-PACED 

14501 LED TRAINING (14501) SELF-PACED 


14502 CONSUMMATE COMMUNICATOR 

PACED 

14503 BANK OF AMERICA HIPAA VALIDATION (14503) SELF-PACED 

14505 THE CONTRACTING PROCESS (14505) 

RBCO HEALTH NETWORK PRODUCTS TRAINING 

SELF-PACED 

14506 FOR SPECIFIC CLAIMS PROJECT (14506) 

LEADERSHIP AND BUSINESS PERFORMANCE 

SELF-PACED 

14507 RATINGS (14507) 

RBCO 2009 MEDICARE ADVANTAGE OPEN 

SELF-PACED 

14508 ENROLLMENT 

FEDERAL OPEN ENROLLMENT TRAINING PROGRAM 

SELF-PACED 

14509 2008 (14509) 

NA PSS- BENEFIT CONSULTANT NEW HIRE 

SELF-PACED 

14510 TRAINING (14510) 

NOVEMBER ENHANCEMENTS SHARED MEDICAL 

CLASSROOM 

14511 ACCUMULATOR PROCESS (14511) SELF-PACED 

14512 

14513 

MEDICARE TEXAS DUAL ELIGIBLE COORDINATING 

PROGRAM OVERVIEW, LESSON 1 (14512) SELF-PACED 

MEDICARE TEXAS DUAL ELIGIBLE CUSTOMER 

SERVICE PROCESS, LESSON 2 (14513) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 



ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0.25 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2010- 


01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 270 0 0 NON-ACADEMIC 

01/2009- 



ELECTIVE 

01/2010- 

12/2010 

01/2010- 



Course 

Number 

14514 


MEDICARE TEXAS DUAL ELIGIBLE CLAIMS 

ADJUDICATION RESOLUTION PROCESS, LESSON 3 


14525 RBCO SMALL GROUP PHR TRAIN THE TRAINER 

ASM FINANCIAL CONCEPTS - FUNDING 

SELF-PACED 

14526 ARRANGEMENTS - 14526 CLASSROOM 

14528 AGB CROSS TRAINING PHONES - IRELAND CLASSROOM 

14529 WORKPLACE VIOLENCE (14529) SELF-PACED 

14531 LEADING CONSULTANTS (14531) 

WEBSPHERE MQ APPLICATION PROGRAMMING 

CLASSROOM 

14536 (Z/OS) 

2008 BIS LUNCH AND LEARN -CLINICAL 

ASSESSMENT OF MALINGERING AND 

MAGNIFICATION OF COGNITIVE AND PSYCHIATRIC 

CLASSROOM 

14537 SYMPTOMS CLASSROOM 

14538 UAT OVERVIEW (14538) 

CASE TRACKING TOOL (CTT REVISIONS, REWORK) 

SELF-PACED 

14539 WEBINAR (14539) SELF-PACED 

14540 ADAM LTD WKAB SYSTEM TRAINING (14540) 


CLASSROOM 

14541 PLANS - TELESALES (14541) CLASSROOM 

14543 DHMO - COMPARISON TOOL TRAINING - 14543 

RBCO AETNA INDIVIDUAL ADVANTAGE BILLING AND 

CLASSROOM 

14544 CREDIT CARD PAYMENT TRAINING (14544) SELF-PACED 

14547 LITIGATION AWARENESS - AEXCEL MARKETS CLASSROOM 

14549 14549 - RBCO ELECTRONIC ENROLLMENT EDI 834 SELF-PACED 

14552 

14553 

14557 

WEST REGION ELECTRONIC CONTRACT 

SUBMISSION INITIATIVE (14552) 


PACED 

NACO TRADITIONAL HOSPITAL TO MEDICAL 

CLAIMS PROCESSING TRAINING (14553) SELF-PACED 

HRA/HSA (AETNA HEALTHFUND) SME TRAINING - 


Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 




ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 



Course 

Number 

14558 


INTRODUCTION TO LEADERSHIP RATINGS 

CHAMPION TRAINING (14558) SELF-PACED 

14559 APMCAS WEB TRAINING FOR CSRS (14559) 

AETNA RX HOME DELIVERY SPECIALTY 

MEDICATION TRANSITION TO AETNA SPECIALTY 

SELF-PACED 

14560 PHARMACY (2009) (14560) SELF-PACED 

14563 POWERPOINT FOR BEGINNERS CLASSROOM 

14566 SRC-VALUE PLAN TRAINING CLASSROOM 

14567 ATV WEBINAR (14567) SELF-PACED 

14568 PROJECT MANAGEMENT TUTORIAL (#14568) SELF-PACED 

14569 RBCO COORDINATION OF BENEFITS (14569) SELF-PACED 


14570 WEST REGION HCAT OVERVIEW (14570) 

PACED 

14571 AHIA WEBCAST FOR PILOT PARTICIPANTS (14571) SELF-PACED 

14572 MOD SME TRAINING (14572) 

INTERNAL QUALITY REVIEW TOOLS, MEDICARE - 

CLASSROOM 

14574 MEDICAL OPERATIONS - 14574 

RBCO CONSULTATIVE CUSTOMER SERVICE 

CLASSROOM 


14579 NAUW - TRANSITION TRAINING (14579) 

MIDDLE MARKET ADVANCED FINANCIALS-NEW 

CLASSROOM 

14581 BUSINESS - 14581 

SRC CLAIMS ADJUDICATION CONTINUING 

CLASSROOM 

14582 EDUCATION CLASSROOM 


14586 TRADITIONAL COMPARE TOOL FOR BCS (14586) 

EMPLOYEE RESOURCE GROUP (ERG) LEADERSHIP 

PACED 

14587 CONFERENCE (14587) CLASSROOM 

14588 CPSM/WUI INSTRUCTION (14588) 

2008 BIS LUNCH & LEARN VRC - MANDATORY 

CLASSROOM 

14589 REHABILITATION CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 

12/2009 1.5 1.5 COMBINABLE 


Equivalency 


ELECTIVE 

01/2009- 


01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 


14590 BANK OF AMERICA TRAINING (PLANTATION) 

BANK OF AMERICA TRAINING (PLANTATION- 

CLASSROOM 

14591 STD/LOA) CLASSROOM 

14592 RBCO MEDICARE 2009 PLAN CHANGES CLASSROOM 

14596 RBCO PLAN PACKAGE ID QUALITY REVIEW (14596) 

RBCO TRADITIONAL CLAIMS REWORK TRAINING 

SELF-PACED 

14597 (14597) SELF-PACED 

14598 CLARITY TRAINING (PLANTATION STD/LOA) CLASSROOM 

14600 SRC - CONTINUING EDUCATION CLASSROOM 

14602 CAM/PDS LEADERSHIP SESSIONS CLASSROOM 

14611 NACO ALOT: 90 SECOND PRESENTATION (#14611) 

(WB124) ADMINISTRATION OF IBM WEBSPHERE 

CLASSROOM 

14612 PROCESS SERVER V6.1 - (14612) CLASSROOM 

14614 RETIREE MARKETS PEND PROCESSING SELF-PACED 

14615 CAH CLAIM AUTOMATION SELF-PACED 

14616 NACO HMO SPECIALTY TRAINING (14616) CLASSROOM 

14618 NACO ECHS REFRESHER TRAINING (HMO) (14618) CLASSROOM 

14619 NACO COB REFRESHER TRAINING (HMO) (14619) CLASSROOM 

14622 CHOLESTEROL BASICS (14622) 

PARENTING YOUR TODDLER/PRESCHOOLER 

CLASSROOM 

14623 (14623) 

PARENTING DURING THE SCHOOL-AGED YEARS 

CLASSROOM 

14624 (14624) CLASSROOM 

14625 DISABILITY MEDICAL GRAND ROUNDS CLASSROOM 

14635 E.POLICIES VERSION II TRAINING (14635) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS

Course 

Number 

14636 


NISS AND SEGMENTATION REPORTING TRAINING 


14637 ASO L&P: ILINC MANAGING CONTENT (14637) SELF-PACED 

14638 BAC MYSTERY CALL BRIEFING SESSION (#14638) CLASSROOM 

14641 RBCO CSR PXC SPECIALTY TRAINING (14641) 

RETIREE MARKETS~ PART 1, COMPLETING THE 

CLASSROOM 

14646 MARX DATABASE APPLICATION - 14646 

RETIREE MARKETS~ PART 2, USING THE MARX 

SELF-PACED 

14647 DATABASE - 14647 


SELF-PACED 

14648 (14648) 


CLASSROOM 

14650 (14650) 

GET FINANCIALLY FIT WITH AETNA BENEFITS- 

CLASSROOM 

14651 KANSAS CITY CLASSROOM 

14652 RBCO HMO FOREIGN BILL TRAINING (14652) SELF-PACED 

14653 UAT DELIVERABLES OVERVIEW APLC (14653) SELF-PACED 

14654 MOD REFRESHER (14654) 

SRC - SOFT SKILLS FOR CUSTOMER SERVICE 

CLASSROOM 

14657 (14657) 

(WB129) - IBM WEBSPHERE PROCESS SERVER 

CLASSROOM 

14658 V6.1.2 HIGH AVAILABILITY (14658) 

(WB127) - IBM WEBSPHERE PROCESS SERVER V6.1 

CLASSROOM 

14659 - PERFORMANCE AND TUNING (14659) CLASSROOM 

14660 

14670 

RBCO HEALTH NETWORK PRODUCTS 

ACCUMULATOR REVIEW IN HMO SYSTEMS (14660) SELF-PACED 

RBCO TRADITIONAL HOSPITAL CLAIMS REWORK 


14672 MAKING TIME FOR FITNESS (14672) CLASSROOM 

14673 PARENTING TEENS (14673) CLASSROOM 

14674 CARING FOR AGING LOVED ONES (14674) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 

12/2009 

01/2010- 


12/2010 1.5 1.5 COMBINABLE 


Equivalency 


ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 



01/2009- 


12/2009 

01/2009- 


ELECTIVE 


Course 

Number 

14676 

14678 

14697 


SCM CONTRACT INQUIRY - COMPLEX CONTRACTS 


MEDICARE ADVANTAGE CLAIM AUTOMATION 


LICENSING AND APPOINTMENT FOR INTERNAL 

PRODUCERS - POLICY OVERVIEW (14697) CLASSROOM 

14698 AETNA'S STRATEGIC DATA WAREHOUSE (14698) 

AETNA PHARMACY MANAGEMENT (APM) WEBSITE 

SELF-PACED 

14699 ENHANCEMENT TRAINING (14699) SELF-PACED 

14703 PREPARE TO PRESENT (14703) 

COACHING: CASE STUDIES IN COACHING - PHASE I 

CLASSROOM 

14704 (14704) SELF-PACED 

14707 MOTIVATIONAL INTERVIEWING ALC #14707 

FACILITY/ORGANIZATIONAL PROVIDER 

CREDENTIALING: E2E PROCESS FOR PPO 

CLASSROOM 

14709 MARKETS 

OPEN ENROLLMENT/MARKETING MATERIAL 

CLASSROOM 

14710 COMPLIANCE TBT (14710) SELF-PACED 

14711 RBCO CONVERSION - TO HMO CBS ( 14711) 

TRAINING & PRESENTATION SKILLS FOR UW 

CLASSROOM 

14712 SUBJECT MATTER EXPERTS (14712) CLASSROOM 

14713 CHANGE STYLE INDICATOR CLASSROOM 

14714 UNDERWRITING KICKOFF (14714) 

LTD RISK MANAGEMENT TRAINING-PLANTATION 

CLASSROOM 

14715 (14715) CLASSROOM 

14716 TEST ETECH NAVIGATOR INTEGRATION 

PERFORMANCE MEASUREMENT DATABASE (PMD) 

SELF-PACED 


AUTISM SPECTRUM DISORDERS & PERVASIVE 

SELF-PACED 

14735 DEVELOPMENTAL DISORDER ALC #14735 CLASSROOM 

14737 BANK OF AMERICA SELF ASSESSMENTS (14737) SELF-PACED 

14738 NASS - MANAGEMENT TEAM OFFSITE (14738) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2009- 


12/2009 0.75 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 16 16 1 COMMUNICATION ARTS 

01/2010- 

12/2010 

01/2009- 




ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 



ELECTIVE 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2010- 



01/2010- 


12/2010 

01/2009- 


SCIENCE 

12/2009 

01/2009- 



Course 

Number 


14739 BAC ASD ENHANCEMENT TRAINING ALC #14739 CLASSROOM 

14740 BAC INTEGRATED VIRTUAL TRAINING (#14740) 

RBCO CROSSING TRAINING NACO EE TO HANDLE 

CLASSROOM 

14741 OE CALLS (14741) SELF-PACED 

14744 AHIA TRAINING FOR NA SELF-PACED 

14745 BAC HEALTH CONCIERGE CERTIFICATION (14745) CLASSROOM 

14746 2009 PHL OE TRAINING - DECEMBER (14746) 

LABOR-MANAGEMENT REPORTING AND 

CLASSROOM 

14749 DISCLOURE ACT (LMRDA) TBT (#14749) 

DENTAL COMPLAINTS AND APPEALS POLICY 

SELF-PACED 

14751 TRAINING - YEARLY CERTIFICATION 

FALLACIES, FADS AND TRENDS OF STRENGTH 

SELF-PACED 


14753 RBCO MANAGER SYSTEM TRAINING (14753) CLASSROOM 

14755 EOS-PC TRAINING (14755) SELF-PACED 

14756 ANNUAL COMPENSATION PROCESS TRAINING CLASSROOM 

14757 RBCO/NACO AWP SPECIALITY TRAINING - (14757) 

2008 DISABILITY BHU GRAND ROUNDS 4TH 

SELF-PACED 

14765 QUARTER 

GROUP INSURANCE TRAINING FOR MEDICAL 

CLASSROOM 

14766 ACCOUNT MANAGERS -14766 CLASSROOM 


14767 PSC E.POLICIES VERSION II TTT (14767) 

PACED 

14768 AR QUEUE QUALITY REVIEW GUIDE (14768) CLASSROOM 

14772 PRIVACY OFFICE - 14772 CLASSROOM 

14772 PRIVACY OFFICE - 14772 CLASSROOM 

14773 PRODUCT DEVELOPMENT TOOLS - 14773 CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


Course 

Number 


14774 PRODUCT AND REGULATORY AFFAIRS - 14774 

AN INTRODUCTION TO SPREAD PRICING FOR APM 

CLASSROOM 

14775 CSRS (14775) SELF-PACED 

14776 ASSESSING FUNCTIONALITY 3Q 

ACCELERATED LEARNING WORKSHOP PHASE 2 - 

CLASSROOM 

14777 14777 

BOC MANAGEMENT TEAM TOWN HALL - 14778 

CLASSROOM 

14778 (MARCH 4, 2009) CLASSROOM 

14779 MEDICARE ADVANTAGE PLANS (14779) SELF-PACED 

14781 ASO L&P: ILINC TEXT CHAT (14781) SELF-PACED 

14782 CONCIERGE SERVICE ADVENTURE TRAINING CLASSROOM 

14783 ASO L&P: ILINC QNA TOOL (14783) SELF-PACED 

14784 ASO L&P: ILINC PARTICIPATION METER (14784) 

ASO L&P: ILINC SYNCHRONIZED WEB BROWSER 

SELF-PACED 

14785 (14785) SELF-PACED 

14786 

SCM DOTNET RE-DESIGN & ENHANCEMENTS 

(14786) 


PACED 

14787 AETNET TUTORIAL (14787) 

COMPLAINT, GRIEVANCE AND APPEAL (CG&A) 

SELF-PACED 

14788 LETTER WRITING CERTIFICATION (14788) SELF-PACED 


14791 CRT MEMBER VIEW ASD TRAINING (14791) 

PACED 

14792 REACHING FOR STELLAR SERVICE (14792) 

NA CARE MANAGEMENT CERTIFICATION DEEP 

CLASSROOM 

14802 DIVE TELECONFERENCE SERIES (14802) 

SCM DOTNET RE-DESIGN FOR PROVIDER DATA 

SELF-PACED 

14816 SERVICES (14816) 

MERCYCARE INTRODUCTION TO ADMINISTRATION 

CLASSROOM 

14817 (14817) 

MERCYCARE INTRODUCTION AND OVERVIEW OF 

CLASSROOM 

14818 CMS (14818) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 20 0 0 NON-ACADEMIC 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 




ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 


14820 TRADITIONAL COMPARE TOOL WEBINAR 

OUTPATIENT HIGH-TECH RADIOLOGY 

SELF-PACED 

14821 PRECERTIFICATION (14821) 

(WM870) CICS V3.2 ADVANCED APPLICATION 

DEVELOPMENT FOR SOA AND WEB SERVICES - 

SELF-PACED 

14822 (14822) 

(WA661) IBM WEBSPHERE APPLICATION SERVER 

CLASSROOM 

14823 V6.1 SCRIPTING AND AUTOMATION - (14823) CLASSROOM 

14828 MERCYCARE BUSINESS CONTINUITY PLAN (14828) 

MERCYCARE MEMBER AND PROVIDER ADDITIONAL 

CLASSROOM 

14829 RESOURCES (14829) CLASSROOM 

14830 MERCYCARE CUSTOMER SERVICE (14830) 

MERCYCARE IDENTIFICATION OF QUALITY OF 

CLASSROOM 

14831 CARE ISSUES (NON-CLINICAL) (14831) CLASSROOM 

14832 MERCYCARE MCP SPECIALTY QUEUE LINE (14832) CLASSROOM 

14833 

14834 

14835 

PUTTING ETHICS TO WORK: A TRAINING FOR 

CLINICIANS 


PACED 

TRADITIONAL HOSPITAL REWORK TRAINING 


RBCO PREMIUM INVOICE TRAINING RM ACCOUNTS 


14836 FOREIGN CORRUPT PRACTICES ACT (FCPA) (14836) SELF-PACED 

14846 

14847 

CALIFORNIA MEDICARE HMO CLAIMS IPA RISK & 

DELEGATION TRAINING (14846) 


PACED 

RBCO SCM CONTRACT INTERPRETATION FOR HMO 

& TRADITIONAL CSRS (14847) CLASSROOM 

14848 ASD OPTIMIZATION MENTOR WORKSHOP 14848 CLASSROOM 

14850 ASM PHARMACY - #14850 

RBCO MEDICARE PFFS CALL TRAINING 

CLASSROOM 

14851 INVOICE/PDP CLASSROOM 

14852 NACO HMO CSR TO TRAD CSR CONVERSION 14852 SELF-PACED 

14853 FLIK CAFETERIA TOUR- HARTFORD, CT CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 


01/2009- 


12/2009 

01/2009- 

1.5 1.5 0 

ELECTIVE 


01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2010- 


12/2010 

01/2009- 



01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 



Course 

Number 


14855 HEALTHY SOUL FOOD COOKING- HARTFORD, CT CLASSROOM 

14856 MAKING TIME FOR FITNESS- HARTFORD, CT CLASSROOM 

14857 HEADACHES- HARTFORD, CT CLASSROOM 

14858 RBCO EOS PC UTILIZATION (14858) 

2009 BIS LUNCH AND LEARN- QUALITY ASSURANCE 

SELF-PACED 



14860 RBCO HMO OVERVIEW FOR LPQ STAFF (14860) 

PACED 

14861 

MOD CUSTOMER SERVICE TRAIN THE TRAINER - 

ACS (14861) 


PACED 

14862 MEDICAL TERMINOLOGY - THE BASICS (14862) SELF-PACED 

14863 RBCO RM SC MAPD REFESHER CLASSROOM 

14864 2009 IHD UPDATES (#14864) ILT - DL 


14865 FIRST IMPRESSION TREATMENT - FIT 

PACED 

100201 PXR - TBT TEST IN PROD SELF-PACED 

100216 CS - ALC COURSE TESTING - OROMERO (100216) 

PLANNING AND FORECASTING REDESIGN 

CLASSROOM 


100242 CIVIL TREATMENT FOR EMPLOYEES (100242) 

COACHING - CASE STUDIES IN COACHING - PHASE 

CLASSROOM 

100245 II (100245) 

RBCO MEDICARE CLAIM DEVELOPMENT TOOL 

SELF-PACED 

100251 (100251) SELF-PACED 

100254 HMO COB CALCULATORS (100254) CLASSROOM 


100295 TESTILTCOURSE_JMK (100295) 

PACED 

100297 TESTTBTCOURSE_JMK (100297) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 



01/2009- 


12/2009 

01/2009- 

40 40 2.5 

ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 

100302 


RBCO MEDICARE PROCESSING DENTAL PLAN 

CHANGES (100302) CLASSROOM 

100308 AHF TRAINING - OVERVIEW (MODULE 1) - 100308 

NACO GENERATIONAL DIVERSITY ROAD SHOW 

CLASSROOM 

100341 FOR PSS AND CIMS (100341) 

RBCO INSTRUCTIONAL DESIGN PROCESS 

CLASSROOM 


100353 RBCO WRITING SOUND OBJECTIVES (100353) 

AHC DM PHONE MONITORING AND QUALITY 

SELF-PACED 

100357 REVIEW PROCESS (100357) 

WHAT'S NEW IN ASD - FEBRUARY 2009 RELEASE 

CLASSROOM 


100399 RBCO MAKING LEARNING ENGAGING (100399) SELF-PACED 

100435 EBS PHASE II TRAINING (100435) CLASSROOM 

100436 ATV REFRESHER SELF-PACED 

100442 PHARMACY PRICING TOOL TRAINING (100442) CLASSROOM 

100462 INTRODUCTION TO ADMINISTRATION (100462) CLASSROOM 

100510 INTRODUCTION AND OVERVIEW OF CMS (100510) 

AETNA MEDICARE ELIGIBILITY REFRESHER 

CLASSROOM 

100532 (100532) 

RBCO AETNA MEDICARE OPEN (PFFS) PLAN 

OUTBOUND EDUCATIONAL AND VERIFICATION 

SELF-PACED 

100537 CALLS (100537) 

MEMBER AND PROVIDER ADDITIONAL RESOURCES 

SELF-PACED 

100538 (100538) CLASSROOM 

100544 CUSTOMER SERVICE (100544) 

IDENTIFICATION OF QUALITY OF CARE ISSUES 

CLASSROOM 

100553 (NON-CLINICAL) (100553) CLASSROOM 

100557 RM ELECTRONIC ENROLLMENT (100557) 

RBCO PDP REFRESHER FOR NACO RM 

CLASSROOM 

100572 CONTINGENTS (100572) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 


01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 

8 8 0.5 HUMANITIES 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 1.5 0 0 NON-ACADEMIC 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 


12/2009 1.5 1.5 COMBINABLE 

ELECTIVE 

01/2009- 


12/2009 

01/2009- 

1 1.5 COMBINABLE 

ELECTIVE 

12/2009 

01/2009- 



Course 

Number 


100573 MCP SPECIALITY QUEUE LINE TRAINING (100573) CLASSROOM 

100591 NACO TEST COURSE 101 (100591) CLASSROOM 

100591 NACO TEST COURSE 101 (100591) 

INTEGRATED HEALTH AND DISABILITY BASICS 

CLASSROOM 

100594 (100594) SELF-PACED 

100596 ARTICULATETEST 100596 

BEHAVIORAL HEALTH POTENTIAL QUALITY OF 

SELF-PACED 

100597 CARE CONCERNS (100597) SELF-PACED 

100681 PERSONAL HEALTH RECORD OVERVIEW (100681) 

RBCO SCM CONTRACT INTERPRETATION 

SELF-PACED 

100695 REFRESHER FOR HMO PROCESSORS (100695) CLASSROOM 

100696 FIRST IMPRESSION TREATMENT - FIT (100696) 

RBCO ROUTINE VISION SPECIALTY TRAINING 

SELF-PACED 

100702 (100702) 

MERCY CARE ADVANTAGE MEDICARE 

SELF-PACED 

100726 COMPLIANCE PROGRAM (100726) SELF-PACED 

100759 ACHIEVING YOUR DREAM RETIREMENT (100759) 

RETIREMENT READINESS FOR PRE-RETIREES 

CLASSROOM 

100766 (100766) CLASSROOM 

100767 FINANCIAL PLANNING (100767) CLASSROOM 

100768 TAX BASICS (100768) CLASSROOM 

100769 ESTATE PLANNING (100769) CLASSROOM 

100770 COLLEGE PLANNING (100770) CLASSROOM 

100771 BUYING A HOME (100771) CLASSROOM 

100780 DO NOT CALL REGULATIONS (100780) [RETIRED] 

GETTING STARTED WITH MICROSOFT® OFFICE 

SELF-PACED 

100797 WORD 2007 (100797) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 

12/2009 3.5 3.5 COMBINABLE 


Equivalency 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0.08 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 1.5 7.5 COMBINABLE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 2 

2 COMBINABLE 


ELECTIVE

Course 

Number 


100805 RBCO BASIC ACAS TRAINING FOR SRC (100805) SELF-PACED 

100809 CREATING AN ILT COURSE (100809) 

RBCO AETNA STANDARD TABLE TRAINING FOR 

CLASSROOM 

100810 SRC (100810) SELF-PACED 

100824 RBCO LPQ: ILINC INSTRUCTOR GLIMPSE (100824) SELF-PACED 

100838 EFFECTIVE COLLABORATION TRAINING (100838) CLASSROOM 


100862 NACO HMO NY CLAIM PROCESSING ( 100862) 

PACED 

100865 CMS MARKETING GUIDELINES (100865) SELF-PACED 

100872 

QUALITY REVIEW REVISED PHONE TOOL TRAINING 

FOR SUPERVISORS/MANAGERS 100872 CLASSROOM 

100880 AETNA STOP LOSS TUTORIAL (#100880) SELF-PACED 


100922 CRT SMART FRONT END TRAINING (100922) 

CARE MANAGEMENT CERTIFICATION - DEEP DIVE 

PACED 

100943 CALL #1 COURSE#100943 

AETNA HEALTH CONNECTIONS - CASE 

SELF-PACED 


100961 EWM REFRESHER TRAINING (100961) CLASSROOM 

100980 FEDERAL MEDICARE-AN OVERVIEW(20090211) SELF-PACED 

100992 COMPLIANCE, FRAUD AND ABUSE (100992) 

MEDICAL CLAIM MANAGEMENT (MCM) REFERRAL 

CLASSROOM 

100998 CRITERIA (100998) 

HR LINE OF SIGHT GENERATIONAL DIVERSITY 

SELF-PACED 

101030 (101030) CLASSROOM 

101092 FLIK CAFETERIA TOURS - HARTFORD (101092) CLASSROOM 

101098 POSITIVE PARENTING IN EVERYDAY LIFE (101098) CLASSROOM 

101102 HEALTHY MEALS IN A SNAP (101102) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 32 0 0 NON-ACADEMIC 

01/2009- 


01/2009- 

12/2009 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 



ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 1 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 0.6 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


01/2010- 



ELECTIVE 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 


12/2009 

01/2009- 

1 1 COMBINABLE HUMANITIES 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


Course 

Number 

101107 


NER HCD ONLY - STRESS MANAGEMENT-THE 

BASICS - (101107) 


PACED 

101131 APPEALS DESKTOP REVIEW (101131) SELF-PACED 

101131 APPEALS DESKTOP REVIEW (101131) SELF-PACED 

101134 APPEALS DESKTOP (101134) SELF-PACED 

101134 APPEALS DESKTOP (101134) 

NEW HIRES- GET FINANCIALLY FIT WEBCAST 

SELF-PACED 

101144 (101144) 

ACTIVEHEALTH- GET FINANCIALLY FIT WITH AETNA 

SELF-PACED 

101149 BENEFITS (101149) 

AETNA HEALTH CONNECTIONS - CASE 

CLASSROOM 

101187 MANAGEMENT PROGRAM OVERVIEW (101187) SELF-PACED 


101190 FIRST IMPRESSION TREATMENT - FIT (101190) 

ID OF QUALITY OF CARE ISSUES (CLINICAL) 

PACED 

101219 (101219) CLASSROOM 


101263 COLLABORATING FOR SUCCESS (101263) 

PACED 

101266 DM SYSTEM TRAINING (101266) CLASSROOM 

101271 RX TOOL (APM-IPM) - (101271) SELF-PACED 

101274 NACO MC/EC/OA EC CBS TRAINING (101274) 

OUT OF POCKET (OOP) MAX CLAIM TRAINING 

SELF-PACED 

101324 (101324) SELF-PACED 

101358 MANAGING EMOTIONAL EATING (101358) CLASSROOM 

101360 SUMMER CARE (101360) 


CLASSROOM 

101368 CALL #2 COURSE #101368 

INTRODUCTION AND OVERVIEW OF AHCCCS - 

SELF-PACED 

101371 MANAGEMENT TEST OPTION (101371) SELF-PACED 

101382 

DIARY/TASK REVIEW IN ATLAS, ETUMS & WKAB 

(101382) 


PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 



Equivalency 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.3 0 0 TOO FEW HOURS 

01/2009- 

12/2009 2.5 0 0 NON-ACADEMIC 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 



ELECTIVE 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 


Course 

Number 


101390 AHF COST MODEL - 101390 

INTRODUCTION AND OVERVIEW OF CMS - 

CLASSROOM 

101399 MANAGEMENT OPTION (101399) 

PROPOSAL WRITING FUNDAMENTALS - NASS AND 

SELF-PACED 

101402 NB UW - 101402 CLASSROOM 

101414 PHL 090808 CLASS REUNION/REFRESHER (101414) CLASSROOM 


101456 CS NEW PRODUCT TRAINING - 101456 

PACED 

101483 MERCER VALUE ADDED CDHP PROGRAM - 101483 CLASSROOM 

101512 RBCO ASD OPTIMIZATION WORKSHOP (101512) 

SCM CERTIFICATION EXAM-UPDATE ACCESS 

CLASSROOM 

101527 USERS (100720) 

ACTIVE HEALTH PHR IN AETNA NAVIGATOR 

SELF-PACED 

101542 (101542) 


SELF-PACED 

101543 CALL #3 COURSE #101543 SELF-PACED 

101562 ASO TRAINING DASHBOARD 101562 SELF-PACED 


101572 NEW CRT MANUAL TRAINING (101572) 

RBCO APMCAS TRAINING FOR SRC COMPLAINTS & 

PACED 

101583 APPEALS (101583) SELF-PACED 

101610 ADVANCED DB2 FOR BSA'S (101610) CLASSROOM 

101616 PHONE ETIQUETTE (101616) CLASSROOM 

101629 NY HCRA 2009 RECERTIFICATION SELF-PACED 

101631 ALC ADMIN TRAINING FOR MAPS (101631) SELF-PACED 

101632 NY HCRA 2009 RECERTIFICATION (101632) 

MASTER COACH TRAINING FOR LEARNING MAPS 

SELF-PACED 

101637 2009 (101637) CLASSROOM 

101650 ARTICULATEQUIZTEST #101650 SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0.75 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.8 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 24 24 1.5 SCIENCE TECHNOLOGY 

01/2009- 


12/2009 

01/2010- 

8 8 0.5 

ELECTIVE 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0.25 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0.1 0 0 TOO FEW HOURS

Course 

Number 


101668 HEALTH LITERACY FOR MANAGEMENT (101668) CLASSROOM 

101670 HEALTH LITERACY FOR NON-MANAGMENT (101670) CLASSROOM 

101689 GOODHEALTH TRAINING 

CONSULTATIVE SOLUTIONS FOR NA BUSINESS 

CLASSROOM 

101701 DEVELOPMENT (101701) CLASSROOM 

101711 CS L&P 30 DAY SUMMATIVE EVAL (101711) 

CS UNDERWRITING SUPPORT TOP CONDITION 

SELF-PACED 

101718 TRAINING - 101718 CLASSROOM 

101720 AGB NON US TO US PROCESSING TRAINING 

MEDICARE PART C TRAINING ASSESSMENT 

CLASSROOM 

101757 (101757) SELF-PACED 

101759 MEDICARE PART C TRAINING TUTORIAL (101759) SELF-PACED 

101766 HIPAA SCHOOL TRAINING-ARXHD (101766) CLASSROOM 

101780 RBCO TTY TRAINING (101780) 

TEXAS PROMPT PAY RECERTIFICATION (2009) 

CLASSROOM 

101786 (101786) SELF-PACED 

101805 SCM: NORTH CENTRAL MEU (101805) 

STRATEGIC CONTRACT MANAGER INQUIRY FOR 

CLASSROOM 

101809 CARE MANAGEMENT (101809) 

APPEALS-CLAIM DISPUTES CLEAN DATE 

SELF-PACED 

101902 ASSESSMENT (101902) SELF-PACED 


101922 2009 1ST QUARTER PHL TRAINING (101922) 

PACED 

101927 AIS LBR WORKSHOP SCHEDULE (101927) CLASSROOM 

101930 PROVIDER COMPLAINTS TOOLKIT (101930) 

CONSULTATIVE SOLUTIONS FOR ASM SALES 

SELF-PACED 

101939 SUPPORT (101939) 

ACHIEVING YOUR DREAM RETIREMENT WEBCAST 

CLASSROOM 

101949 (101949) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0.1 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 

12 12 0.5 

ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2010- 


12/2010 0.25 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 1.5 1.5 COMBINABLE 


ELECTIVE 


ELECTIVE

Course 

Number 


101974 FIRST CALL RESOLUTION-CI/CR (101974) SELF-PACED 

101979 THE BIOPSYCHOSOCIAL (BPS) MODEL (101979) CLASSROOM 

101980 MOD ABSENT/RETURN TRAINING (101980) 

MEDICARE BAE AND ESCALATED PROCESSES 

CLASSROOM 

101989 (101989) CLASSROOM 

102003 

102012 

102036 

102037 

102038 

HEALTHY NEW YORK (HNY) CLARIFICATIONS FOR 

APM PRECERTICIATION (102003) 


PACED 

CONSUMER SEGMENT SPRING CONFERENCE 


PLANVIEW - NAVIGATING PLANVIEW FOR PROJECT 

MANAGERS (102036) SELF-PACED 

PLANVIEW - PORTFOLIO OVERVIEW FOR PROJECT 

MANAGERS (102037) SELF-PACED 

PLANVIEW - REVIEW FINANCIAL PLANS FOR 

PROJECT MANAGERS (102038) SELF-PACED 

102040 PLANVIEW - PLANVIEW COMMUNITY (102040) 

PLANVIEW - UPDATE PROJECT ATTRIBUTES AND 

SELF-PACED 

102042 STATUS (102042) 

PLANVIEW - RESOURCE ASSIGNMENTS FOR 

SELF-PACED 

102044 PROJECT MANAGERS (102044) 

PLANVIEW - CHANGES, RISKS AND ISSUES FOR 

SELF-PACED 


PLANVIEW - MANAGE TIMESHEETS FOR PROJECT 

SELF-PACED 

102046 MANAGERS (102046) SELF-PACED 

102047 PLANVIEW - CLOSING WORK (102047) SELF-PACED 

102048 PLANVIEW - TIME ENTRY (102048) SELF-PACED 

102049 PLANVIEW - PLANVIEW REPORTS (102049) 

PLANVIEW - NAVIGATE PORTFOLIO MANAGER FOR 

SELF-PACED 

102053 PRODUCTION SUPPORT (102053) 

PLANVIEW - UPDATE PROJECT ATTRIBUTES AND 

SELF-PACED 

102054 STATUS FOR PRODUCTION SUPPORT (102054) 

PLANVIEW - MANAGE RESOURCES FOR 

SELF-PACED 

102056 PRODUCTION SUPPORT (102056) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.6 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.1 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.1 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.08 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.1 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.25 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.1 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.25 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.25 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.16 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.6 0 0 TOO FEW HOURS

Course 

Number 

102057 

102058 

102059 

102060 

102062 

102063 

102064 

102065 

102081 

102082 

102108 



PRODUCTION SUPPORT (102057) SELF-PACED 

PLANVIEW - SUPPORT TICKETS FOR PRODUCTION 

SUPPORT (102058) SELF-PACED 

PLANVIEW - MANAGE TIMESHEETS FOR 



PRODUCTION SUPPORT RESOURCE MANAGERS 


PLANVIEW - CLOSING WORK FOR PRODUCTION 


PLANVIEW - TIME ENTRY FOR PRODUCTION 


PLANVIEW - PROJECT CONTENT FOR PRODUCTION 


PLANVIEW - NAVIGATING PLANVIEW FOR 

RESOURCE MANAGERS (102065) SELF-PACED 

NA PSS- NEW POLICY AND REFRESHER TRAINING 


HOW TO GET A PROJECT OFF TO A GREAT START 


ID QUALITY OF CARE - MANAGEMENT TEST OUT 

OPTION (102108) SELF-PACED 

102171 INTRODUCTION TO BEHAVIORAL HEALTH (102171) CLASSROOM 

102178 EXCEEDED CREDIT TASK (102178) 

SOFT SKILL FOR ACCOUNTS RECEIVABLE 

CLASSROOM 

102180 DEPARTMENT (102180) 

FAILED CLAIMS DEPARTMENT QUALITY 

CLASSROOM 

102182 GUIDELINES OVERVIEW (1012182) CLASSROOM 

102191 THE MAJOR PSYCHIATRIC DISORDERS (102191) CLASSROOM 

102192 INTRODUCTION TO SUBSTANCE ABUSE (102192) CLASSROOM 

102200 ENGAGEMENT (102200) CLASSROOM 

102202 SUICIDE RISK ASSESSMENT (102202) CLASSROOM 

102214 TIME MANAGEMENT (NER ONLY)-#102214 CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0.4 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.25 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.16 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 1 1.5 COMBINABLE 


SCIENCE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE

Course 

Number 


102219 DIFFICULT RELATIONSHIPS (102219) CLASSROOM 

102220 DSM IV (102220) 

PHYSICAL PRESENTATION OF PSYCHIATRIC 

CLASSROOM 

102221 DISORDERS (102221) CLASSROOM 

102222 PRESENTING A COMPLEX CASE (102222) CLASSROOM 

102223 PSYCHOPHARMACOLOGY (102223) CLASSROOM 

102224 RECOVERY AND RESILIENCY (102224) 

PM DU HOME CARE/HOME INFUSION/HOSPICE IN- 

CLASSROOM 

102237 SERVICE (102237) 

RETIREMENT READINESS FOR PRE-RETIREES 

CLASSROOM 

102255 WEBCAST (102255) 

PHL 110308 NEW HIRE CLASS REFRESHER & 

SELF-PACED 

102262 REUNION (102262) 

BEREAVEMENT TRAINING 2009_GROUP 

CLASSROOM 

102271 INSURANCE (102271) 

RBCO CUSTOMER LOYALTY EXPERIENCE (MAY- 

CLASSROOM 

102276 JULY 2009) (102276) SELF-PACED 

102313 STRATEGIC PROPOSAL WRITING 102313 CLASSROOM 

102326 NACO HMO EPOLICY REFRESHER (102326) 

CONSUMER SEGMENT CONSUMER PORTAL AND 

CLASSROOM 

102354 UNDERWRITING METHODOLOGY -102354 

DB2 UDB FOR Z/OS AND OS/390 DATA SHARING 

SELF-PACED 

102407 RECOVERY/RESTART WORKSHOP (102407) CLASSROOM 

102411 RBCO MEDICARE OOA TRAINING FOR CSR (102411) 

TRADITIONAL - CALL QUALITY AUDIT TRAINING - 

SELF-PACED 

102438 104238 

RBCO HMO CAIM PEND HANDLING INSTRUCTIONS 

SELF-PACED 

102450 (102450) SELF-PACED 

102562 ASM SALES SUPPORT PREWORK (102562) SELF-PACED 

102582 SRC WEB ENROLLMENT MASTERY TEST SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 1.5 1.5 COMBINABLE 


Equivalency 


ELECTIVE 


SCIENCE 


SCIENCE 


ELECTIVE 


SCIENCE 


ELECTIVE 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 



01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS

Course 

Number 

102601 

102637 

102643 


PREVENTING & MANAGING HIGH BLOOD 

PRESSURE (102601) CLASSROOM 

HARTFORD WELLNESS WORKS CENTER TOURS 

(102637) CONTACT: CHERYL L. WARD CLASSROOM 

HARTFORD WELLNESS WORKS PHARMACY 

INFORMATIONAL SESSION (102643) CLASSROOM 

102648 WOMEN & FITNESS (102648) CLASSROOM 

102659 STRESS MANAGEMENT (102659) CLASSROOM 

102694 NACO TRAD CSR CLAIMS REFRESHER (102694) 

GET TO KNOW YOURSELF: MANAGING YOUR 

SELF-PACED 

102742 AETNA CAREER (102742) CLASSROOM 

102745 NETWORK TYPES (102745) 

RBCO SPECIALTY ALTERNATE FEE SCHEDULE 

SELF-PACED 

102755 TRAINING (102775) 

RBCO APMCAS TRAINING FOR CSRS & ADVOCATES 

CLASSROOM 

102793 (102793) 

AIS SME TRAINING: GROUP INSURANCE-DATA 

QUALITY MANAGER (DQM) DTL V1 - NEW HIRE / 

SELF-PACED 

102859 QES TARGET AUDIENCE (102859) SELF-PACED 

102863 DU PM SNF/LTAC/REHAB POST TEST (102863) CLASSROOM 

102865 

102867 

102869 

102872 

MOD TO ASRX TRANSITION HELPER TRAINING 

(102865) 


PACED 

RBCO NEW YORK REFORM ACT - REVIEW FOR 

CSRS (102867) SELF-PACED 

PATIENT CARE COORDINATOR HELPER TRAINING 

(102869) 

OPEN ENROLLMENT PATIENT CARE COORDINATOR 

HELPER TRAINING (102872) 


PACED 


PACED 

102873 PM DU SNF/LTAC/REHAB (102873) CLASSROOM 

102875 PHL 2009 CLASS REUNIONS (102875) 

INTRODUCTION TO TALENT MANAGER (102876), 

CLASSROOM 

102876 4/14/09, 11:30-1:00, MM#/WEBCAST ONLY CLASSROOM 

102885 ACCOUNTS RECEIVABLE TRAINING - KC (102885) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.33 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 



SCIENCE 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 



01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 


Course 

Number 

102888 

102895 

102896 

102901 


PLANVIEW - PORTFOLIO OVERVIEW FOR 


MERCY CARE - CULTURAL COMPETENCY PART II 


MERCY CARE - CULTURAL COMPETENCY PART III 


ACCOUNTS RECEIVABLE - EXCEEDED TRAINING 


102932 CLAIMS TRAINING FOR KC (102932) 

RBCO MENTORING PROGRAM - DISC TRAINING 

CLASSROOM 

102978 (102978) 

HEALTHY EATING FOR A HEALTHIER LIFE WEBINAR 

SELF-PACED 

103003 (103003) CLASSROOM 

103023 SARBANES-OXLEY - 103023 

2009 BIS L&L VOCATIONAL SERVICES IN STD 

CLASSROOM 

103033 (103033 

ACTIVE HEALTH: GETTING THE MOST OUT OF 

CLASSROOM 

103037 TALENT MANAGER (103037) 

1ST QUARTER DISABILITY BHU GRAND ROUNDS 

CLASSROOM 

103054 (103054) CLASSROOM 

103057 2009 BIS LUNCH & LEARN - CCIU (103057) 

APM PRECERTIFICATION NEW HIRE TRAINING 

CLASSROOM 

103060 (103060) 

RBCO MEDICARE CSC REVIEW AND Q&A SESSION 

CLASSROOM 

103061 (103061) 

ASRX INSURANCE SCRIPTING SYSTEM TRAINING 

SELF-PACED 

103106 (103106) 

RBCO VENDOR SPECIALTY RECALCULATION 

CLASSROOM 

103142 TRAINING (103142) 

PROJECT MANAGEMENT FUNDAMENTALS & 

SELF-PACED 

103173 CERFICATION PREPARATION (103173) CLASSROOM 

103196 API ADVANCED (GREEN BELT) TRAINING (103196) CLASSROOM 

103208 PM DU ASD FIND PROVIDER REFRESHER (103208) CLASSROOM 


Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0.16 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 

45 45 3 

12/2009 

01/2009- 




ELECTIVE 


SCIENCE 


ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 19 0 0 NON-ACADEMIC 

01/2009- 


12/2009 39 39 *2 

ELECTIVE 

01/2010- 


12/2010 

01/2009- 

9 9 *COMBINABLE 

ELECTIVE 

12/2009 

01/2009- 



Course 

Number 

103268 

103288 

103289 

103308 

103319 

103352 


PERSONAL FINANCIAL BASICS FOR MOTHERG & 

WERG (103268) CLASSROOM 

2009 1ST QUARTER PHL TRAINING PART 1 - DRUG 

QUANTITY (103288) SELF-PACED 

2009 1ST QUARTER PHL TRAINING PART 2 - 

MEDICARE TIERING (103289) SELF-PACED 

WKAB IMMEDIATE PAY AND EMERGENCY CHECKS 


RBCO LPQ: PRE-COURSE TBT FOR INSTRUCTIONAL 

DESIGN PROCESS OVERVIEW (103319) SELF-PACED 

GETTING STARTED WITH MICROSOFT® OFFICE 

WORD 2007 - 103352 SELF-PACED 

103390 DESKTOP COMPUTING 101 (103390) 

INTERNATIONAL DEVELOPMENT PLANNING CLINIC 

CLASSROOM 

103391 (103391) 

RBCO LPQ CLAIMS AND CALLS SHAREPOINT 

SELF-PACED 

103396 (103396) SELF-PACED 

103400 RBCO - ASK LPQ MAILBOX TRAINING (103400) SELF-PACED 

103490 PLANVIEW - RISKS AND ISSUES (103490) 

RBCO CUSTOMER LOYALTY EXPERIENCE: TRAIN- 

SELF-PACED 

103491 THE-TRAINER (103491) SELF-PACED 

103495 PCC/BC CROSS TRAINING PART A (103495) SELF-PACED 

103497 INFOEXPRESS - UNDERWRITING - 103497 

PROPOSAL WRITING FUNDAMENTALS - 

CLASSROOM 

103499 UNDERWRITING - 103499 

CONFLICT RESOLUTION AND EMOTIONAL 

CLASSROOM 

103504 INTELLIGENCE AT WORK (103504) SELF-PACED 

103520 RBCO ALC REFRESHER (103520) 

RBCO MEDICARE OOA PROCESS SOFT LANDING 

CLASSROOM 

103544 (103544) 

RBCO MEDICARE CREDIT CARD PROCESSING 

SELF-PACED 

103549 TRAINING(103549) CLASSROOM 

103576 NAUW FIT NEW HIRE TAINING (103576) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2009- 

12/2009 1.5 1.5 COMBINABLE 


Equivalency 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


01/2010- 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 


103586 NACO HSA REFRESHER TRAINING (103586) SELF-PACED 

103597 PCC/BC CROSS TRAINING PART B (103597) SELF-PACED 

103618 INFOHRM'S I3 PORTAL NAVIGATION SELF-PACED 

103624 INFOHRM'S QUERY WORKSPACE SELF-PACED 

103635 

103638 

103640 

103663 

103672 

SERIOUS REPORTABLE EVENTS REIMBURSEMENT 

POLICY (#103635) 


PACED 

WHAT'S NEW IN ASD - MAY 2009 TRAINING 

RELEASE COMMUNICATION (103638) SELF-PACED 

MEDICARE TRAINING - TIMELINESS AND 

NOTIFICATION STANDARDS 2009 (103640) SELF-PACED 

LEARNING MAPS COACH TRAINING BLUE BELL, PA 


CFS/IBA ARRA IMPLEMENTATION TRAINING: PHASE 

I CLASSROOM 

103682 RBCO MEDICARE ICWS INQUIRY ( 103682 ) SELF-PACED 

103707 SRM REFRESHER TRAINING 2009 (103707) CLASSROOM 

103707 SRM REFRESHER TRAINING 2009 (103707) CLASSROOM 

103714 SRM COMPREHENSIVE TRAINING 2009 (103714) CLASSROOM 

103718 RBCO MML MANAGER'S VIGNETTE - 103718 SELF-PACED 

103719 RBCO MML TEAM LEADER'S VIGNETTE - 103719 SELF-PACED 

103757 RBCO EPDB REFRESHER TRAINING (103757) 

2009 PHL NEW HIRE CLASS REFRESHER TRAINING 

CLASSROOM 

103773 (103773) CLASSROOM 

103800 AHIA CHAMPION - 103800 

AEXCEL: WHAT'S NEW FOR DESIGNATIONS 

CLASSROOM 

103824 EFFECTIVE 1/1/2010 (#103824) 

LEARNING MAPS COACHES TRAINING 

CLASSROOM 

103833 MIDDLETOWN (103833) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 0.33 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.75 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 

103838 



JACKSONVILLE (103838) CLASSROOM 

103846 LEARNING MAPS BLUE BELL, PA (103846) 

RBCO NORMS OF OBJECTIVITY - FEEDBACK 

CLASSROOM 

103850 (103850) 

LEARNING MAPS COACHES TRAINING PHOENIX 

SELF-PACED 

103854 16TH STREET (103854) 

CA IPA RISK TRAINING FOR AETNA PHARMACY 

CLASSROOM 

103856 (103856) 

LEARNING MAPS COACHES TRAINING CHARLOTTE 

SELF-PACED 

103861 (103861) CLASSROOM 

103866 DEPRESSION IN FAMILIES (103866) 

LEARNING MAPS COACHES TRAINING COLUMBIA 

CLASSROOM 

103869 (103869) 

LEARNING MAPS COACHES TRAINING HIGH POINT 

CLASSROOM 

103875 (103875) 

LEARNING MAPS COACHES TRAINING TAMPA 

CLASSROOM 

103880 (103880) CLASSROOM 

103883 RUNNING WORKSHOP (103883) 

LEARNING MAPS COACHES TRAINING PLANTATION 

CLASSROOM 

103897 (103897) 

LEARNING MAPS COACHES TRAINING POMPANO 

CLASSROOM 

103913 BEACH (103913) 

LEARNING MAPS COACHES TRAINING - WALNUT 

CLASSROOM 

103940 CREEK (103940) 

LEARNING MAPS COACHES TRAINING - WALNUT 

CLASSROOM 

103940 CREEK (103940) CLASSROOM 

103966 LEARNING MAPS COLUMBIA (103966) CLASSROOM 

103989 RBCO FORT WAYNE PFFS REFRESHER(103989) 

LEARNING MAPS COACHES TRAINING SAN DIEGO 

CLASSROOM 

103990 (103990) CLASSROOM 

103991 LEARNING MAPS- NEW ALBANY -103991 CLASSROOM 

104002 NEW HIRE SEATTLE CUSTOMER SERVICE CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 



01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 

104010 

104022 

104043 

104043 

104104 


CROSS TRAINING - US TO NON US CLAIMS 

PROCESSING - IRELAND CLASSROOM 

LEARNING MAPS SEATTLE COACHES TRAINING 


LEARNING MAPS COACHES TRAINING, BISMARCK 


LEARNING MAPS COACHES TRAINING, BISMARCK 


LEARNING MAPS COACHES TRAINING ORLANDO 


104107 LEARNING MAPS KANSAS CITY, MISSOURI, (104107) CLASSROOM 

104129 LEARNING MAPS HARTFORD (104129) CLASSROOM 

104138 LEARNING MAPS JACKSONVILLE (104138) 


CLASSROOM 

104162 PITTSBURGH, PA (104162) 

AETNA STRATEGIC DESKTOP (ASD) FOR DPCI 

CLASSROOM 

104180 (104180) CLASSROOM 

104187 LEARNING MAPS PLANTATION (104187) CLASSROOM 

104189 PROPOSAL TOOL REFRESHER (104189) CLASSROOM 

104236 LEARNING MAPS RANCHO CUCAMONGA (104236) CLASSROOM 

104243 LEARNING MAPS TAMPA (104243) CLASSROOM 

104250 IT'S SNEEZIN' SEASON (104250) 

GROUP MEDICARE ADVANTAGE EXPERIENCE 

CLASSROOM 

104270 RATING - PPO AND PFFS (104270) 

MULTI TOOL REFRSHR/MEDICARE INTEGRATION & 

CLASSROOM 

104286 MEDSUPP (RSMP) RATING (104286) 

MULTI TOOL REFRSHR/MEDICARE INTEGRATION & 

CLASSROOM 

104286 MEDSUPP (RSMP) RATING (104286) CLASSROOM 

104293 GROUP MEDICARE PART D - DISCUSSION (104293) 

PLANTATION SETTLEMENT FOCUS TRAINING 

CLASSROOM 

104294 (104294) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 

01/2009- 



01/2009- 


12/2009 

01/2009- 


ELECTIVE 


Course 

Number 


104303 COB FOR DENTAL CUSTOMER SERVICE (104303) 

RBCO WRITING SOUND OBJECTIVES PRE-COURSE 

CLASSROOM 

104317 TUTORIAL (104317) 

MEDICARE CERTIFICATION - NON-ASD - RELEASE 1 

SELF-PACED 

104326 (104326) 

MEDICARE CERTIFICATION - # 1 - OTHER PLAN 

SELF-PACED 

104327 TERM (104327) SELF-PACED 

104374 LEARNING MAPS - RICHFIELD, OH (104374) CLASSROOM 

104376 LEARNING MAPS DALLAS (104376) 

AHF TRAINING - HYBRID HRA AND TAKEOVERS - 

CLASSROOM 

104384 104384 

LEARNING MAPS COACHES TRAINING ARLINGTON, 

SELF-PACED 

104390 TEXAS (104390) 

LEARNING MAPS COACH TRAINING LINTHICUM 

CLASSROOM 

104396 (104396) 

THE EVIDENCE-BASED TREATMENTS OF 

IMPULSIVE AGGRESSION IN CHILDREN & 

CLASSROOM 

104397 ADOLESCENTS (104397) 

LEARNING MAP ALLENTOWN COACH TRAINING 

CLASSROOM 

104423 (104423) CLASSROOM 


104432 ASO TRAINING COMMUNICATIONS CLINIC (104432) 

LEARNING MAPS COACHES TRAINING - SUGAR 

PACED 

104466 LAND (104446) 

RBCO TRAD SPECIALTY TRAINING - IPS SYSTEM 

CLASSROOM 

104489 (104489) 

LEARNING MAPS COACHES TRAINING - DOVER 

SELF-PACED 

104575 (104575) CLASSROOM 

104582 LEARNING MAPS LINTHICUM, MD 104582 

LEARNING MAPS COACHES TRAINING HARTFORD 

CLASSROOM 

104627 (104627) CLASSROOM 

104648 CG&A RISK MANAGEMENT TRAINING (104648) SELF-PACED 

104657 LEARNING MAPS PITTSBURGH, PA (104657) 

AETNA HEALTH INFORMATION ADVANTAGE - 

CLASSROOM 

104724 OVERVIEW - 104724 CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.25 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.25 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 1.5 0 0 NON-ACADEMIC

Course 

Number 


104739 RBCO CMS COMPLIANCE MAY RELEASE (104739) SELF-PACED 

104739 RBCO CMS COMPLIANCE MAY RELEASE (104739) SELF-PACED 

104788 LEARNING MAPS DOVER (104788) CLASSROOM 

104845 LEARNING MAPS PRINCETON, NJ (104845) CLASSROOM 


104862 RBCO EZLINK NETWORK ADD TRAINING 

PACED 

104870 CMS COMPLIANCE MAY RELEASE -(ALC# 104870) 

LEARNING MAPS COACHES TRAINING ALPHARETTA 

CLASSROOM 

104883 (104883) 

LEARNING MAPS TRAIN THE TRAINER 104896 

CLASSROOM 

104896 DAL/SAN ANT/OK 

LEARNING MAPS TRAIN THE TRAINER 104896 

CLASSROOM 

104896 DAL/SAN ANT/OK 

SALES CONNECTION WIKI PILOT TRAINING 

CLASSROOM 

104899 RECORDING (#104899) SELF-PACED 

104904 

ABH MANAGEMENT OPENNESS & TRUST SKILL 

BUILDING GUIDE (104904) 


PACED 

104928 LEARNING MAPS OKLAHOMA (104928) CLASSROOM 

104942 LEARNING MAPS SAN ANTONIO & AUSTIN (104942) CLASSROOM 

104942 LEARNING MAPS SAN ANTONIO & AUSTIN (104942) CLASSROOM 

104983 ASRX PROCESS AND CALL TRAINING (104983) CLASSROOM 

105062 LEARNING MAPS - MAUMEE, OH (105062) CLASSROOM 

105082 CASE LIFE CYCLE (105082) 

LEARNING MAPS COACHES TRAINING MCLEAN, VA 

CLASSROOM 

105095 105095 

PSC SPECIALIZED GOLDEN HOUR - STOP PAY AND 

CLASSROOM 

105099 REISSUE WORKFLOW (105099) 

TRICARE NETWORK RESPONSIBILITIES & TRICARE 

SELF-PACED 

105141 CONTRACTING (105141) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0.25 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.25 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0.25 0 0 TOO FEW HOURS 

01/2009- 


Course 

Number 


105376 LEARNING MAPS SUGARLAND, TX (105376) CLASSROOM 

105431 LEARNING MAPS HIGH POINT (105431) CLASSROOM 

105465 

NACO TRAD CBS SCM COMPLEX CONTRACTS 

REFRESHER (105465) 


PACED 

105467 AETNA ORGANIZATIONS (105467) SELF-PACED 

105487 LEARNING MAPS MIDDLETOWN (103969) CLASSROOM 

105559 CM SIMULATION - ACCP CASE STUDY (105559) 

USING VIRTUAL TOOLS TO STAY CONNECTED 

SELF-PACED 

105564 (105564) 

FEDERAL GOVERNMENT PLAN OVERVIEW FOR 

SELF-PACED 

105566 DENTAL (105566) CLASSROOM 

105567 ILINC BASIC OVERVIEW FOR DENTAL (105567) CLASSROOM 

105567 ILINC BASIC OVERVIEW FOR DENTAL (105567) 

AETNADENTAL.COM OVERVIEW FOR DENTAL 

CLASSROOM 

105568 (105568) 

INTEREST DUE AND CLEAN UNCLEAN CLAIM 

CLASSROOM 

105574 OVERVIEW FOR DENTAL (105574) 

CM SIMULATION - BRAIN INJURY CASE STUDY 

CLASSROOM 

105587 (105587) 

CM SIMULATION - MEDICARE HMO MEMBER CASE 

SELF-PACED 

105588 STUDY (105588) SELF-PACED 

105733 ASSIMA COURSES 

ELECTRONIC CORRESPONDENCE HANDLING 

SELF-PACED 

105735 SYSTEM (ECHS) 2009 RECERTIFICATION (105735) SELF-PACED 

105763 PROVIDER PAYMENT ESTIMATOR (105763) SELF-PACED 

105890 LEARNING MAPS CHARLOTTE (105890) CLASSROOM 

105901 LEARNING MAPS ORLANDO (105901) CLASSROOM 

105935 LEARNING MAPS POMPANO BEACH (105935) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 



ELECTIVE 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 


105965 LEARNING MAPS ALPHARETTA (105965) CLASSROOM 

106004 DUAL ELIGIBILITY (106004) 

INTRODUCTION TO NEXT GENERATION EMIS 

CLASSROOM 

106006 (103341) 

SPECIALTY REPRESENTATIVE WITH INDUSTRY 

SELF-PACED 

106100 EXPERIENCE TRAINING -- 106100 CLASSROOM 

106183 LEARNING MAPS - RICHMOND, VA (106183) CLASSROOM 

106286 LEARNING MAPS NEWARK, DE (106286) CLASSROOM 

106286 LEARNING MAPS NEWARK, DE (106286) CLASSROOM 

106299 AETNA COMMUTER BENEFITS (ACB) 106299 CLASSROOM 

106310 CASE INSTALLATION OVERVIEW: FSA 106310 CLASSROOM 

106316 CASE INSTALLATION OVERVIEW: FSA 106316 CLASSROOM 

106316 CASE INSTALLATION OVERVIEW: FSA CLASSROOM 

106326 LEARNING MAPS - MCLEAN, VA (106326) CLASSROOM 

106335 CFS BUSINESS SKILLS 106335 CLASSROOM 

106343 EFFECTIVE PRESENTATIONS 106343 CLASSROOM 

106350 CONSOLIDATED ELIGIBILITY FILE (CEF) 106350 CLASSROOM 

106350 CONSOLIDATED ELIGIBILITY FILE (CEF) 106350 

FSA DEBIT CARD AND FIRST DATA RESOURCES 

CLASSROOM 

106352 (FDR) 106352 CLASSROOM 

106354 FSA CLOSEOUT PROCESSES & MATERIALS 106354 CLASSROOM 

106357 FSA PRICING 106357 CLASSROOM 

106363 HSA AUTO DEBIT DETAILS 106363 CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 


01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 


Course 

Number 


106363 HSA AUTO DEBIT DETAILS 106363 CLASSROOM 

106366 HSA DETAILED REGULATIONS 106366 CLASSROOM 

106371 IBA SYSTEMS OVERVIEW 106371 CLASSROOM 

106374 MENTORING WORKSHOP 106374 CLASSROOM 

106377 NAVIGATOR SYSTEM TRAINING 106377 CLASSROOM 

106381 PLAN SPONSOR TOOL 106381 CLASSROOM 

106384 FSA RESTRUCTURES 106384 CLASSROOM 

106386 COBRA REGULATIONS 106386 CLASSROOM 

106387 IBA COBRA ADMINISTRATION 106387 CLASSROOM 

106387 IBA ADMINISTRATION 106387 CLASSROOM 

106388 IBA FEES 106388 CLASSROOM 

106389 IBA FINANCE 106389 CLASSROOM 

106390 ASO GENERATIONAL DIVERSITY (106390) SELF-PACED 

106391 IBA ORGANIZATION 106391 

INTRODUCTION TO FLEXIBLE SPENDING 

CLASSROOM 

106394 ACCOUNTS (FSA) 106394 

INTRODUCTION TO INDIVIDUAL BILLING 

CLASSROOM 

106396 ADMINISTRATION (IBA) 106396 CLASSROOM 

106401 MOD SOFT SKILLS REFRESHER (106401) CLASSROOM 

106405 ZZTOPAZ_MONITORINGZZ - 106405 SELF-PACED 

106423 LEARNING MAPS CHICAGO ( 106423) 

BEREAVEMENT TRAINING FOR MEDICAL 

CLASSROOM 

106597 UNDERWRITING (106597) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.28 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 



Course 

Number 


106641 MARX & MOPS TRAINING FOR CSR'S (106641) 

NETWORK AND UNIT COST STRATEGY - COURSE 

CLASSROOM 

106667 106667 SELF-PACED 

106671 LEARNING MAPS, SOUTHFIELD, MICHIGAN (106671) CLASSROOM 

106681 FLORIDA MCA (106681) SELF-PACED 

106683 LEARNING MAPS SEATTLE (106683) 

LEARNING MAPS COACHES TRAINING ST. LOUIS 

CLASSROOM 

106769 PARK (106769) CLASSROOM 

106773 LEARNING MAPS CARY (106773) 

RBCO ASD REFRESHER - HMO ACCUMULATORS & 

CLASSROOM 

106784 CLAIM INQUIRY (106784) 

RBCO ASD REFRESHER - TRADITIONAL 

SELF-PACED 

106789 ACCUMULATORS & CLAIM INQUIRY (106789) SELF-PACED 

106804 CLINICAL CONSULTANT CERTIFICATION (106804) 

RBCO MML MANAGER VIGNETTE - MAY 2009 

CLASSROOM 

106821 (106821) SELF-PACED 

106830 LEARNING MAPS MN (106830) 

HEALTHY FAMILY NUTRITION FOR BUSY MOMS 

CLASSROOM 

106881 (AND DADS) (106881) CLASSROOM 

106897 LEARNING MAPS SAN DIEGO (106897) 

ALZHEIMER’S DISEASE: UNDERSTANDING THE 

DISEASE AND STRATEGIES TO IMPROVE 

CLASSROOM 

106974 COMMUNICATION (106974) CLASSROOM 

106975 NCQA FOR NETWORK AND CONTRACTING 106975 

RBCO MEDICARE CSR CERTIFICATION ONE 

SELF-PACED 

106987 (106987) CLASSROOM 

106994 LEARNING MAPS TRAINING, GRAND RAPIDS 106994 CLASSROOM 

107011 LEARNING MAPS - WALNUT CREEK, CA (107011) CLASSROOM 

107017 RBCO ETUMS VENDOR TTT (107017) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.75 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 

2 0 0 0 

12/2009 3 0 0 0 

01/2009- 


12/2009 

01/2009- 

14 14 0.5 

ELECTIVE 

12/2009 

01/2009- 

1 0 0 0 


01/2009- 



SCIENCE 

01/2009- 


01/2009- 



ELECTIVE 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 


107022 RBCO EWMP VENDOR TTT (107022) 

MEDICARE CERTIFICATION # 2 - AUTO ENROLLEE 

SELF-PACED 

107200 (107200) SELF-PACED 

107361 REJECTED CREDIT CARD TASK (107361) CLASSROOM 

107372 LEARNING MAPS SAN FRANCISCO CA (107372) CLASSROOM 

107426 

107429 

107445 

MENTAL HEALTH PARITY AND ADDICTION EQUITY 

ACT OF 2008 (MHPAEA) - AETNA BEHAVIORAL 

HEALTH CLINICAL FORUMS (107426) 


PACED 

PSC PRECERT PREDETERMINATION PILOT 

ABBREVIATED TRAINING (107429 ) SELF-PACED 

PSC PRECERT PREDETERMINATION PILOT 


107495 LEARNING MAPS PHOENIX AZ (107495) CLASSROOM 

107511 NAPSS CTT EC 2010 OE TRAINING (107511) CLASSROOM 

107559 LEARNING MAPS CAMBRIDGE, MASS (107559) CLASSROOM 

107566 LEARNING MAPS FT. WAYNE, IN (107566) CLASSROOM 

107568 LEARNING MAPS - WINDSOR, CT (107568) 

CALIFORNIA LANGUAGE ASSISTANCE PROGRAM 

CLASSROOM 

107646 TRAINING - PART 1 (107646) 

WELLNESS DEGREE PROGRAM - WELLNESS 

SELF-PACED 

107686 PACKAGES - 107686 CLASSROOM 

107742 CCR TARGET TRAINING (107742) CLASSROOM 

107745 PM DU NH PHASE 2 TRAINING 

MILLIMAN CARE GUIDELINES 13TH EDITION 4 

CLASSROOM 

107755 WEBINAR (107755) SELF-PACED 

107771 LEARNING MAPS FREDERICK MD (107771) 

ASC RENEWAL PACKAGE - FORMAL WALK 

CLASSROOM 

107782 THROUGH (107782) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 1.5 0 0 NON-ACADEMIC 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 


107785 ASC RENEWAL PACKAGE - INFORMAL Q&A (107785) CLASSROOM 

107785 ASC RENEWAL PACKAGE - INFORMAL Q&A (107785) CLASSROOM 

107789 SAVE AND CARE PACKAGE TRAINING (107789) CLASSROOM 

107796 WORKING WITH REGULATORS (107796) SELF-PACED 

107802 MEA ONLINE SCREENS (107802) 

TEAM EFFECTIVENESS AND FACILITATION 

CLASSROOM 


107813 LEARNING MAPS- FAIRFIELD, NJ (107813) CLASSROOM 


107824 WKAB STD REPORT TRAINING OREGON (107824) 

PACED 

107901 LEARNING MAPS- NEW YORK CITY, NY (107901) 

LEARNING MAPS- LONG ISLAND/UNIONDALE 

CLASSROOM 

107902 (107902) CLASSROOM 

107931 LEARNING MAPS PORTLAND, OR (107931) CLASSROOM 

107960 LEARNING MAPS- BEDFORD NH (107960) CLASSROOM 

108009 PXR TEST ON IE6 SP3 

FRESNO CA - RBCO TEAM SUMMIT TRAINING 

SELF-PACED 

108014 (108014) 

NA PSS- PRODUCT REFRESHER AND NEW POLICY 

CLASSROOM 

108033 TRAINING- (108033) CLASSROOM 

108038 SKIN CANCER SAVVY (108038) CLASSROOM 

108050 ALTCS MEDICAL TRAINING (108050) 

LEARNING MAPS - LINTHICUM HEIGHTS MD 

CLASSROOM 

108068 (SCHALLER ANDERSON) (108068) 

CHRONIC MYELOGENOUS LEUKEMIA IN-SERVICE 

CLASSROOM 

108070 5/19/09 (108070) CLASSROOM 

108077 HR CERTIFICATION APPLICATION (108077) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 



01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



01/2009- 



SCIENCE 

01/2009- 


12/2009 

01/2010- 


SCIENCE 

12/2010 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.25 0 0 TOO FEW HOURS

Course 

Number 


108082 GENERATIONAL DIVERSITY TRAINING (108082) SELF-PACED 

108089 ALTCS FALL PREVENTION TRAINING (108089) 

RBCO SPECIALTY EXTERNAL PRICING TRAINING 

CLASSROOM 

108097 (108097) SELF-PACED 

108102 ALTCS HIV/AIDS TRAINING (108102) CLASSROOM 

108105 LEARNING MAPS LEAWOOD, KS (108105) CLASSROOM 

108124 ALTCS SPINAL CORD INJURY TRAINING (108124) 

GOVERNMENT CONTRACT BIWEEKLY TASK SHEET 

CLASSROOM 

108132 (108132) 

PSC SPECIALIZED GOLDEN HOUR - NEW 

SUPERVISOR CALL ESCALATION PROCESS 

SELF-PACED 

108142 (108142) SELF-PACED 

108143 

BH 2009 REFRESHER TRAINING - E.POLICIES 

(108143) 


PACED 

108157 ALTCS ARTHRITIS TRAINING - RA LIVE (108157) CLASSROOM 

108232 ALTCS CANCER TRAINING (108232) 


CLASSROOM 

108259 SRPMS (108529) 


SELF-PACED 

108265 I&T (108265) SELF-PACED 


108277 DOW CHEMICAL NUANCE TRAINING (108277) 

NURSE'S COMMUNICATION TOOLBOX WEBINAR 

PACED 

108284 (108284) 

CALIFORNIA LANGUAGE ASSISTANCE PROGRAM 

SELF-PACED 

108298 TRAINING - PART 2 (108298) SELF-PACED 

108313 LEARNING MAPS GREENWOOD VILLAGE (108313) CLASSROOM 

108322 FLEX CM- VALERO (108322) CLASSROOM 

108332 WR PHOENIX DU MIGRATION TO ATV (108332) 

LEARNING MAPS LOS ANGELES/PLAZA CONF. RM. 

CLASSROOM 

108370 (108370) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 2 2 COMBINABLE HUMANITIES 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 


01/2009- 


12/2009 

01/2009- 


SCIENCE 


01/2010- 


12/2010 

01/2010- 


SCIENCE 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 



01/2009- 


12/2009 1.5 1.5 COMBINABLE 

SCIENCE 

01/2009- 


12/2009 

01/2010- 


SCIENCE 

12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 


108418 LEARNING MAPS SANDY, UTAH COURSE 108418 CLASSROOM 

108479 NATIONAL ACCOUNTS PHI OVERVIEW (108479) SELF-PACED 

108484 LEARNING MAPS - LAS VEGAS, NV (108484) CLASSROOM 

108491 LEARNING MAPS SO. PORTLAND, ME (108491) CLASSROOM 

108506 LEARNING MAPS THOUSAND OAKS (108506) 

EMPLOYEE RESOURCE GROUP DEVELOPMENT 

CLASSROOM 

108519 SERIES (108519) CLASSROOM 

108522 CS - RUMBA TRAINING (108522) CLASSROOM 

108556 SMARTSOURCE INFORMATION SESSION (108556) 

NACO TRAD CBS 100% ALLOWABLE & MOB 

SELF-PACED 

108603 REFRESHER (108603) SELF-PACED 

108615 LITIGATION--RISK AWARENESS (108615) CLASSROOM 

108618 LEGISLATIVE IMPLEMENTATION UNIT (108618) CLASSROOM 

108623 PLANVIEW - GRANTS (108263) 

PLANVIEW - NAVIGATE THE PORTFOLIO MANAGER 

SELF-PACED 

108624 (108264) 

PLANVIEW - USING MANAGE WORK FOR 

SELF-PACED 


PLANVIEW - USING MANAGE WORK FOR 

SELF-PACED 



SELF-PACED 

108631 DEVELOPMENT MANAGERS (108631) 


SELF-PACED 

108633 DEVELOPMENT MANAGERS (108633) 


SELF-PACED 

108635 RESOURCE MANAGERS (108635) 

PLANVIEW - BUILD AND MANAGE A WBS FOR 

SELF-PACED 



SELF-PACED 

108637 RESOURCE MANAGERS (108637) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2010- 


12/2010 0.3 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2009- 



01/2010- 

12/2010 

01/2009- 




ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


01/2009- 

12/2009 

01/2009- 




ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0.1 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.3 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.8 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.08 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.08 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.16 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0.6 0 0 TOO FEW HOURS

Course 

Number 

108639 

108642 

108643 

108644 

108645 




PLANVIEW - BUILD AND MANAGE A WBS FOR 




PLANVIEW - GRANTS FOR PRODUCTION SUPPORT 


PLANVIEW - PORFOLIO OVERVIEW FOR 


108650 DENTAL ORTHODONTIC REFRESHER (108650) 

LOW INCOME SUBSIDY (LIS) SCREEN TRAINING 

CLASSROOM 

108656 (108656) 

NACO CBS MEDICAID REFRESHER TRAINING 

SELF-PACED 

108696 (108696) CLASSROOM 

108711 MEDICARE PRICING READINESS (108711) 

BAC MEDICAL DIRECTOR REFERRALS 6/24/09 

CLASSROOM 

108755 (108755) CLASSROOM 

108780 AHF - HRA RENEWALS - 108780 CLASSROOM 

108818 RBCO 1:1 TRAINING/COACHING (14815) 

NACO TRAD CLAIM OVERVIEW FOR TEAM LEADS 

SELF-PACED 

108839 (108839) 

ADAM DPP PEOPLESOFT FOR WKAB (DISABILITY) 

CLASSROOM 

108860 108860 

RBCO AETNA STUDENT HEATH TRAINING FOR SRC 

CLASSROOM 

108954 (108954) 

PSC SPECIALIZED GOLDEN HOUR - QUALITY 

CLASSROOM 

108965 CAMPAIGN TRAINING (108965) 

FRESNO RBCO TRADITIONAL TEAM SUMMIT 

SELF-PACED 


FIRST DATA HEALTHCARE CARD WEBSITE; USE 

CLASSROOM 

109053 AND NAVIGATION (109053) CLASSROOM 

109101 UNDERSTANDING BEHAVIOR STYLES (109101) CLASSROOM 

109202 LEARNING MAPS, COLUMBIA, MISSOURI (109202) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0.16 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.08 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.16 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 0.25 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 



01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



01/2009- 


12/2009 

01/2009- 


ELECTIVE 


Course 

Number 

109212 

109218 


BAC - CAREMARK INSERVICE "A BROAD OVERVIEW 

OF ANTIDEPRESSANTS" (109212) 9AM TO 10AM CLASSROOM 

BAC - CAREMARK IN-SERVICE "A BROAD 

OVERVIEW OF ANTIDEPRESSANTS" (109218) 1PM 

TO 2PM CLASSROOM 

109219 RBCO COB REFRESHER FOR CBS, SC (109219) 

LEARNING MAPS PRE-SESSION ASSESSMENT 

SELF-PACED 

109228 (109228) 

LEARNING MAPS POST-SESSION ASSESSMENT 

SELF-PACED 

109229 (109229) SELF-PACED 

109283 TRADITIONAL E.PUB CODEBOOK (109283) 

HEALTHY WEIGHT FOR LIFE INFORMATION 

SELF-PACED 

109287 SESSION (109287) CLASSROOM 

109289 

109313 

109382 

109384 

RBCO MEDICARE PFFS CALLS REFRESHER 



PACED 

RBCO SRC CSR HIPAA REFRESHER TRAINING 


WELLNESS DEGREE PROGRAM - MODULE 1 - 


NA PSS- PCC REFRESHER: BH PARITY TRAINING 


109385 CONSULTATIVE REFRESH (109385) CLASSROOM 

109386 CALL PROGRAM CHW/SCRIPPS (109386) CLASSROOM 

109416 ORTHODONTIC REFRESHER TRAINING (109416) CLASSROOM 

109553 ADVANCED PHOTOSHOP ELEMENTS (109553) SELF-PACED 

109645 RBCO APMCAS REFRESHER TRAINING (109645) SELF-PACED 

109828 CONTENTADAPTORTEST - PXR SELF-PACED 

109856 RBCO BIG 4 REFRESHER (109856) CLASSROOM 

109858 

CLAIM READINESS E2E PROCESS TIMELINE 

(109858) 


PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



01/2009- 



ELECTIVE 

01/2009- 


12/2009 8 8 0.5 

ELECTIVE 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 

109876 


WHAT'S NEW IN ASD - AUGUST 2009 TRAINING 


109878 MENTORING AT AETNA 101 (109878) 

EAP CONCIERGE SERVICE ADVENTURE AND 

CLASSROOM 

109887 BENEFITS 109887 CLASSROOM 

109892 

109897 

109902 

109908 

109977 

110010 

110043 

AN INTRODUCTION TO PSYCHOPHARMACOLOGY 

(109892) 


PACED 

BAC - HIPAA PRIVACY AND POLICY 11AM TO 12 

PM(BILTMORE ROOM) (109897) CLASSROOM 

BAC - HIPAA & QUALITY OF CARE POLICY AND 

PROCEDURE (109902) CLASSROOM 

BAC - HIPAA POLICY AND PROCEDURE 7/6/09 2PM 

TO 3PM (BILTMORE) (109908) CLASSROOM 

CS - 2010 AETNA MEDICARE INDIVIDUAL PRODUCT 

CHANGES (109977) SELF-PACED 

RBCO SRC ELECTRONIC ENROLLMENT OVERVIEW 


BAC - PRE TERM LABOR IN-SERVICE 7/15/09 10 AM 


110066 CPSO MENTOR PROGRAM - MENTOR (110066) SELF-PACED 

110067 CPSO MENTOR PROGRAM - PROTÉGÉ (110067) SELF-PACED 

110074 DENTAL CBS TRAINING CLASSROOM 


110155 CROSS TRAINING - MOD TO PHL (110155) 

PACED 

110200 


WORKABILITY PLAN MAINTENANCE TOOL (110200) SELF-PACED 

110224 NAPSS CTT PCC 2010 OE TRAINING (110224) CLASSROOM 

110227 RBCO SRC INDEXING TRAINING (110227) CLASSROOM 

110248 LEARNING MAPS MOUNT LAUREL, NJ (110248) CLASSROOM 

110260 ALTCS STROKE 101 TRAINING (110260) CLASSROOM 

110269 ASSIMA 6.04 TRAINING (110269) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


SCIENCE 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 

10 10 0.5 

12/2010 20 20 1 


ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 



01/2009- 

12/2009 

01/2009- 


12/2009 32 32 2 


SCIENCE 


ELECTIVE

Course 

Number 


110271 NACO JCA PRECERT TRAINING (110271) CLASSROOM 

110274 

110275 

CS CONSUMER PORTAL TRAINING - 8/10 RELEASE - 

110274 


PACED 

HOW MANAGED CARE CAN HELP 

PHARMACOTHERAPY OF SUBSTANCE ABUSE 


110306 EAP NEW HIRE 110306 CLASSROOM 

110314 *EAP AETNA ONE CONCIERGE & BENEFITS 110314 CLASSROOM 

110317 PROJECT MANAGEMENT - PROCESS - 110317 SELF-PACED 

110320 ASRX INSURANCE SCRIPTING (110320) CLASSROOM 

110324 MILLIMAN CARE GUIDELINES COURSE # 110324 CLASSROOM 

110326 PROJECT MANAGEMENT - PEOPLE SKILLS - 110326 

AETNA HEALTH INFORMATION ADVANTAGE - 

SELF-PACED 

110355 OVERVIEW (110355) CLASSROOM 

110359 RBCO AHT REDUCTION REFRESHER (110359) CLASSROOM 

110395 SERIOUS REPORTABLE EVENTS (110395) SELF-PACED 

110426 DENTAL BOOT CAMP TRAINING - 110426 

NACO AETNA ONE PREMIER CONCIERGE NEW 

CLASSROOM 

110428 HIRE TRAINING (110428) CLASSROOM 

110432 PM DU MILLIMAN ODT MODULES (110432) SELF-PACED 

110452 NACO SRC WEB ENROLLMENT (110452) CLASSROOM 

110463 PHARMACY PRECERT REFRESHER (110463) 

2009 2ND QUARTER PHL TRAINING PART 1 - 

CLASSROOM 

110474 NATURAL DISASTER (110474) SELF-PACED 

110517 RBCO P08-7817A LIS SCREEN CHANGES 110517 CLASSROOM 


110535 RBCO CSMING/GEBAR FOR TELESALES (110535) 

PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 


12/2009 48 0 0 NON-ACADEMIC 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 2.5 0 0 NON-ACADEMIC 

01/2009- 



ELECTIVE 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 0.66 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 

24 24 1.5 

ELECTIVE 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 


110538 LEARNING MAPS PHOENIX AZ (110538) 

ALTCS MEDICAL TRAINING #2 - PULMONARY 

CLASSROOM 

110542 (110542) CLASSROOM 

110554 ALTCS BRAIN INJURY TRAINING (110554) 

NACO ACCOUNT MANAGEMENT SUMMER CAMP 

CLASSROOM 

110566 REFRESHER TRAINING (110566) CLASSROOM 

110629 LEARNING MAPS, CHESTERFIELD, MO (110629) CLASSROOM 

110637 *EAP AETNA ONE ETUMS 110637 

RBCO AETNA INDIVIDUAL MARKETS TTT (TRAD AND 

CLASSROOM 

110640 HMO) (110640) 

AHC – CM BROWN BAG SESSION 1 – TARGET AND 

CLASSROOM 

110642 PARTICIPATION LEVEL (110642) CLASSROOM 

110666 WOUND HEALING IN THE DIABETIC FOOT (110666) 

NUTRITION SUPPORT AND THE ONCOLOGY 

CLASSROOM 

110707 PATIENT (110707) CLASSROOM 

110734 NACO TRAD CBS AWP & DRG REFRESHER (110734) 

LEARNING MAPS COACHES TRAINING NASHVILLE 

CLASSROOM 

110739 110739 CLASSROOM 

110741 AETNA ONE ADVENTURE (110741) CLASSROOM 

110763 DENTAL FAMILY OF PLANS CLASSROOM 

110795 PRIVACY BREACH REPORTING (110795) 

ALTCS 3RD MANDATORY MEDICAL TRAINING 

SELF-PACED 

110808 (110808) CLASSROOM 

110813 RBCO MIDDLE MARKET REFRESHER (110813) 

RBCO BH CLAIM PROCESSORS COB REFRESHER 

CLASSROOM 

110832 (110832) CLASSROOM 

110890 MEDICARE CERTIFICATION (110890) 

MSO MEDICARE E&B CENTER OF EXCELLENCE- 

CLASSROOM 

110912 PHASE 1 ENROLLMENT (110912) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 


01/2009- 



SCIENCE 

01/2009- 


12/2009 

01/2009- 


SCIENCE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



SCIENCE 

01/2009- 


12/2009 

01/2009- 


SCIENCE 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 20 0 0 NON-ACADEMIC 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 


Course 

Number 

110913 


DIALECTICAL BEHAVIORAL THERAPY (DBT), 

PERSONALITY DISORDERS AND INTEGRATED 

TREATMENT (110913) CLASSROOM 

110932 SCM GLOBAL MATERNITY (110932) SELF-PACED 

110938 BH CLINICAL TARGET TRAINING (110938) 

BAC -- 360 SERVICE TOOL AND ACTIVE ADVICE 

CLASSROOM 

110942 (110942) CLASSROOM 

110958 BAC LUNCH AND LEARN DRG 10 AM (110958) SELF-PACED 

110963 AGB NH CBS-CSR 07-13-09 CLASSROOM 

110967 AGB NH SEATTLE CSR 07-27-09 

FLEXIBLE SPENDING ACCOUNTS (FSA) PRODUCT 

CLASSROOM 

111009 TRAINING 111009 CLASSROOM 

111026 TTT DENTAL FOR AETNA ONE (111026) SELF-PACED 

111034 JAX DENTAL TEAM TIME (111034) CLASSROOM 

111042 LEARNING MAPS NASHVILLE (111042) CLASSROOM 

111048 LEARNING MAPS MEMPHIS (111048) 

GROUP SCHOOL - INTRODUCTION TO MEDICARE 

CLASSROOM 


111085 ASD INTEGRATION/MEA (111085) 

NASS - WINDSOR CUSTOMER CENTER SITE VISIT 

SELF-PACED 

111091 (111091) CLASSROOM 

111102 NACO ONLINE WEB CHAT (111102) CLASSROOM 

111106 NA UNDERWRITING NEW HIRE TRAINING (111106) CLASSROOM 

111113 ROWING TO MI SUCCESS USING OARS - 111113 SELF-PACED 

111115 RBCO FSA ORTHO CLAIMS TRAINING (111115) 

RETIREE SOLUTIONS STRATEGY AND PRODUCT 

CLASSROOM 


Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 



01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0.16 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 


Course 

Number 

111139 

111140 


E2I - ELECTRONIC TO IMAGE PROCESSES AND 

WORKFLOW FOR DENTAL (111139) CLASSROOM 

INTRODUCTION TO THE CONTRACT PRICING 

SYSTEM (111140) CLASSROOM 

111171 AQC DENTAL TRAINING - PART 1 - 111171 CLASSROOM 

111175 AQC DENTAL TRAINING - PART 2 - 111175 

CARE MANAGEMENT OF BIPOLAR DISORDER 

CLASSROOM 

111184 (111184) SELF-PACED 

111201 NACO SRC LUMINX INQUIRY TRAINING (111201) SELF-PACED 

111208 CANCELLED.... CLASSROOM 

111229 ALTCS FLU PROJECT TRAINING (111229) CLASSROOM 

111238 

BH 2009 ASD/BENEFIT REFRESHER TRAINING 

(111238) 


PACED 

111251 PCC TRAINING FOR P&C REPS (111251) 

CT MEDICAID LEADERSHIP TEAM BUILDING 

CLASSROOM 

111274 (111274) CLASSROOM 

111284 ONECARD FOR NACO (111284) 

UNDERSTANDING AND APPLYING NATIONAL AND 

AETNA PROPRIETARY DURATION BENCHMARK 

SELF-PACED 

111286 GUIDES (111286) 

PROVIDER SERVICES REFERRAL TRAINING 

SELF-PACED 

111293 (111293) SELF-PACED 

111296 MSW TO ASD TRAINING (111296) 

NACO SRC HOME DEPOT TRAINING ALL PHASES 

SELF-PACED 

111299 (111299) SELF-PACED 

111300 GOODHEALTH CBS NEW HIRE TRAINING 

CM SIMULATION - FLEX CORONARY ARTERY 

CLASSROOM 

111308 DISEASE (CAD) CASE STUDY (111308) 

CM SIMULATION - NEONATAL INTENSIVE CARE 

SELF-PACED 

111311 UNIT (NICU) CASE STUDY (111311) SELF-PACED 

111313 CM SIMULATION - ASTHMA CASE STUDY (111313) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 1.5 0 0 NON-ACADEMIC 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 1.5 0 0 NON-ACADEMIC 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 280 0 0 NON-ACADEMIC 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 1.5 0 0 NON-ACADEMIC 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



Course 

Number 

111325 

111336 

111338 


SERVICECENTER KNOWLEDGE MANAGEMENT 



NACO MEDICARE REFRESHER (111336) 

PACED 

AETNA SPECIALTY PHARMACY (ASRX) NEW HIRE 


111399 RBCO TRAIN THE TRAINER INTRO TBT (111399) 

CLAIM READINESS E2E PROCESS TIMELINE TBT 

SELF-PACED 

111403 (111403) SELF-PACED 

111409 

111419 

UPWARD BOUND SENIOR CUSTOMER SERVICE 

REPRESENTATIVE MENTORING PROGRAM (111409) 


PACED 

NA PSS- TRADITIONAL AR NEW 

POLICY/REFRESHER TRAINING (111419) SELF-PACED 

111431 KA WEB INTELLIGENCE XI 3.1 – GETTING STARTED SELF-PACED 

111441 

PHARMACY LEADERSHIP SERIES - MANAGING 

PERFORMANCE, KANSAS CITY, MISSOURI (111441) CLASSROOM 

111451 LEARNING MAPS NH (111451) 

RBCO 2010 MEDICARE OPEN ENROLLMENT 

CLASSROOM 

111488 (111488) CLASSROOM 

111491 PHARMACY DRUG INFORMATION INQUIRY (111491) SELF-PACED 

111533 NACO SRC CREDIT CARD CLASS (111533) 

AETNA MEDICARE EXTENDED SERVICE AREA 

CLASSROOM 

111575 (111575) 

AETNA ONE PRODUCTS PROGRAMS AND BENEFIT 

SELF-PACED 


111582 RBCO SPECIALTY RECALCULATION TRAINING 

APPEALS 101 FOR CUSTOMER SERVICE - PRE- 

SELF-PACED 

111608 TEST (111608) 

APPEALS 101 FOR CUSTOMER SERVICE - POST- 

SELF-PACED 

111609 TEST (111609) SELF-PACED 

111621 MANAGING YOUR FINANCIAL FUTURE (111621) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 280 0 0 NON-ACADEMIC 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 


01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE

Course 

Number 

111725 

111725 


INTRODUCTION AND OVERVIEW OF CMS – TEST 

OUT OPTION (111725) SELF-PACED 

INTRODUCTION AND OVERVIEW OF CMS – TEST 

OUT OPTION (111725) SELF-PACED 

111733 MOD ASSISTANCE TRAINING (111733) 

MERCY CARE - CULTURAL COMPETENCY PART 1 

CLASSROOM 

111751 (111751) 

MERCY CARE - CULTURAL COMPETENCY PART II 

SELF-PACED 

111756 (111756) 

MERCY CARE - CULTURAL COMPETENCY PART III 

SELF-PACED 

111757 (111757) 

TRAINING PARTICIPATION REPORTS 

SELF-PACED 

111761 DEMONSTRATION SELF-PACED 

111766 NA LEADERSHIP STRATEGIC SUMMIT (111766) 

NACO SRC HOME DEPOT 2010 OPEN ENROLLMENT 

CLASSROOM 

111769 TRAINING (111769) 

OVERVIEW OF NCQA MBHO ACCREDITATION 

CLASSROOM 

111779 (111779) 

AETNA ONE - FIRST IMPRESSION TREATMENT - FIT 

SELF-PACED 

111781 (111781) 

AETNA ONE FIRST IMPRESSION TREATMENT - FIT 

SELF-PACED 

111784 (111784) 

RBCO MML TEAM LEADER VIGNETTE - AUGUST 

CLASSROOM 

111785 2009 (111785) SELF-PACED 

111801 AGB-CONFLICT RESOLUTION (111801) CLASSROOM 

111802 SMARTSOURCE (111802) 

MAKE A DARN-COMMITMENT FOR MI SUCCESS- 

SELF-PACED 

111853 111853 SELF-PACED 

111863 CONTROLLING STATE MASTERY TEST (#111863) SELF-PACED 

111869 IHD SPOTLIGHT (COURSE# 111869) 

COMPLIANCE AS A CORE COMPETENCY 

SELF-PACED 

111881 OVERVIEW FOUNDATIONAL (111881) CLASSROOM 

111912 

EMPLOYEE RELATIONS: EMPLOYEE ENGAGEMENT 

IN A NON-UNION SETTING (111912) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0.41 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 



01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 0.25 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.25 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0.75 0 0 TOO FEW HOURS 

01/2010- 



ELECTIVE

Course 

Number 

111914 


AGB-MARKET POSITIONING CERT. DEEP DIVE CALL 


111933 AGB - STRATEGIC COACHING (111933) CLASSROOM 

111939 

111958 

111965 

DPCI MEDICAL MANAGEMENT REPORTING ON 

POTENTIAL QUALITY OF CARE CONCERNS (111939) CLASSROOM 

2010 ANNUAL ENROLLMENT BENEFITS TRAINING 


LEARNING MAPS ACTIVEHEALTH HDMS CHANTILLY 

VA (111965) CLASSROOM 

112023 CONTROLLING STATE (112023) 

MERCY CARE - MEMBER SERVICES NEW HIRE 

SELF-PACED 

112037 (112037) 

MERCY CARE - PROVIDER RELATIONS NEW HIRE 

CLASSROOM 

112039 (112039) CLASSROOM 

112040 MERCY CARE - APPEALS NEW HIRE (112040) 

RBCO ASD TRAINING FOR THE TRADITIONAL COB 

CLASSROOM 

112066 TEAM (112066) 

LEARNING MAPS ACTIVEHEALTH HDMS 

SELF-PACED 

112069 BEACHWOOD OH (112069) 

MERCY CARE - ARIZONA ADMINISTRATIVE CODE 

CLASSROOM 

112071 (112071) 

MERCY CARE - ARIZONA’S REVISED STATUTES 

CLASSROOM 

112072 (112072) 

LEARNING MAPS ACTIVEHEALTH HDMS CHICAGO IL 

CLASSROOM 

112082 (112082) 

LEARNING MAPS ACTIVEHEALTH HDMS 

CLASSROOM 

112095 GREENWOOD VILLAGE CO (112095) CLASSROOM 

112099 ALTCS CULTURAL DIVERSITY TRAINING (112099) CLASSROOM 

112111 CANCER SURVIVORSHIP (#112111) 

NACO TRAD CBS - AWP REFRESHER TRAINING 

CLASSROOM 

112118 (112118) 

NACO TRAD CBS HOSPITAL REFRESHER TRAINING 

SELF-PACED 

112119 (112119) 

LEARNING MAPS ACTIVEHEALTH HDMS ROLLING 

SELF-PACED 

112133 MEADOWS IL (112133) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 


01/2009- 



ELECTIVE 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



01/2009- 



ELECTIVE 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 1.5 1.5 COMBINABLE HUMANITIES 

01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 

01/2009- 


12/2009 

01/2009- 



Course 

Number 


112148 RBCO CONNECTIVITY FOR SRC 112148 

PRECERT IQA RENTAL PASSIVE REFRESHER 

SELF-PACED 

112154 (112154) 

PRECERT IQA PLAN SPONSOR TOOL REFRESHER 

SELF-PACED 

112159 (112159) 

BRIEFING TABLE STAKES: ANTE INTO THE GAME - 

SELF-PACED 

112172 112172 SELF-PACED 

112197 STRATEGIC BROKER MANAGEMENT (112197) CLASSROOM 

112258 


ACT OF 2008 (MHPAEA) OVERVIEW (112258) SELF-PACED 

112259 TRICARE RHCM NEW HIRE SCM (112259) CLASSROOM 

112268 CONSULTATIVE SOLUTIONS (112268) CLASSROOM 

112272 CONSULTATIVE SOLUTIONS PART II (112272) 

CLAIM READINESS E2E PROCESS TIMELINE TBT 

CLASSROOM 

112281 (112281) 

BAC - CEU BIPOLAR DEPRESSION: ACCURATE 

DIAGNOSIS AND EVIDENCE-BASED TREATMENT 

SELF-PACED 

112284 (112284) CLASSROOM 

112294 KNOWLEDGE CHECK - WEEK ONE (112294) SELF-PACED 

112299 INTERPRETING AETNA REPORTING DATA (112299) CLASSROOM 

112302 

NACO INDEPENDENT PHYSICIAN ASSOCIATION 

(IPA) TRAINING (112302) 


PACED 

112314 MEMBER PAYMENT ESTIMATOR (112314) 

DEFINING AND DELIVERING THE SELECT ACCOUNT 

SELF-PACED 

112327 VALUE PROPOSITION (112327) 

EXTENSION OF BENEFITS - ANNUAL REFRESHER 

CLASSROOM 

112328 TRAINING (112328) 

LEARNING MAPS ACTIVEHEALTH HDMS NEW YORK 

SELF-PACED 

112343 NY (112343) 

PSC TRAINING WISH LIST – POA INDICATOR 

CLASSROOM 

112346 (112346) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2010- 

12/2010 0.25 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 

16 16 1 

12/2009 

01/2009- 




ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2010- 


01/2009- 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS

Course 

Number 

112417 


PERSONALIZED URL (PURL) CAMPAIGN 2009 


112421 NACO PSL BH PARITY TRAINING (112421) 

NACO SRC ADJUDICATION REFRESHER TRAINING 

CLASSROOM 

112423 (112423) 

EFFECTIVELY POSITIONING AETNA RENEWALS 

CLASSROOM 

112435 (112435) CLASSROOM 

112438 RBCO - EZLINK BILLING & ENROLLMENT (112438) SELF-PACED 

112468 SELECT ACCOUNT STRATEGY SESSION (112468) CLASSROOM 

112495 RBCO PLAN SPONSOR MODULE TRAINING 

KEY ACCOUNT PRESENTATION WORKSHOP 

SELF-PACED 

112498 (112498) CLASSROOM 

112532 

BASIC DENTAL PRODUCT AND NETWORK 

OVERVIEW - 112532 


PACED 

112535 AETNA ONE OVERVIEW (112535) 

NACO AETNA ONE PREMIER CBS NEW HIRE 

CLASSROOM 

112560 TRAINING (112560) 

DIABETES MELLITUS PART 1 GRAND ROUND 

CLASSROOM 

112572 SESSION CERTIFICATE (112572) SELF-PACED 

112580 AUTOCODER (112580) 

PSC SPECIALIZED GOLDEN HOUR - NETWORK 

SELF-PACED 

112586 TOPICS (112586) SELF-PACED 

112614 ACTIVEHEALTH CM-CCM UPDATE (112614) 

AETNA BEHAVIORAL HEALTH COMPLIANCE CLINIC 

SELF-PACED 

112623 (112623) SELF-PACED 

112624 MEDICARE ENROLLMENT (112624) 

EMO TO FLEX MANAGED CARE HEALTH PLANS 

SELF-PACED 

112635 (MCHP) PRE-REQUISITE (112635) CLASSROOM 

112641 MANAGING VIRTUAL MEETINGS (112641) 

URAC PHARMACY BENEFIT MANAGEMENT 

SELF-PACED 

112666 STANDARDS (112666) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 



01/2009- 


12/2009 

01/2009- 

8 8 0.5 

ELECTIVE 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 0.16 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 0.33 0 0 TOO FEW HOURS 

01/2010- 


01/2009- 



ELECTIVE 

01/2009- 

12/2009 24 0 0 NON-ACADEMIC 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 


Course 

Number 


112674 PHL CROSS-FUNCTIONAL TRAINING (112674) SELF-PACED 

112680 CLAIM SCRIPTING: LEVEL OF CARE (112680) SELF-PACED 

112683 REFEEDING SYNDROME (112683) 

MEDICARE CROSS OVER CLAIMS TRAINING 

CLASSROOM 

112686 UPDATE (112686) 

BEHAVIORAL HEALTH INTERMEDIATE 

SELF-PACED 

112725 MOTIVATIONAL INTERVIEWING (112725) SELF-PACED 

112737 

112763 

112767 

112768 

112771 

112774 

112788 

EATING DISORDERS: MOVING FROM 

DISCONNECTION TO BETTER CONNECTION IN 

EVALUATING AND MOTIVATING PATIENTS AND 

FAMILIES FOR CHANGE IN RECOVERY (112737) 


PACED 

RBCO INDIVIDUAL CLAIMS PROCESSING 


PSC TRAINING WISH LIST - TRAD SCM/POIN 


PSC TRAINING WISH LIST - HMO SCM HOSPITAL 


NACO- CA HMO TO TRADITIONAL WEB CCI HIGH 

LEVEL OVERVIEW (112771) SELF-PACED 

NACO- CA HMO TO TRADITIONAL MEA MEMBER 

INQUIRY HIGH LEVEL OVERVIEW (112774) SELF-PACED 

SE/SW BEST PRACTICE STEERAGE: PHYSICIAN 

CONTRACTING (112788) 


PACED 

112795 RBCO EFFECTIVE DECISION MAKING (112795) SELF-PACED 

112833 AST CLAIM INTERPRETATION (112833) SELF-PACED 

112840 PXR TEST OF BT FOR AH AUDIENCE 112840 

NACO FIRST IMPRESSION TREATMENT - FIT 

SELF-PACED 

112846 (112846) 

NORMS BASED FEEDBACK - RBCO CONFERENCE 

CLASSROOM 

112864 2009 (112864) SELF-PACED 


112895 RBCO ADVANCED WRITING SKILLS (112895) 

PACED 

112918 ALTCS MEDICAL TRAINING - "THE HEART" (112918) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


01/2009- 

12/2009 1.25 1.25 COMBINABLE 


SCIENCE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 



ELECTIVE 

01/2009- 


12/2009 

01/2009- 


SCIENCE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 



01/2009- 

12/2009 3.5 3.5 COMBINABLE 


ELECTIVE 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE

Course 

Number 


112986 VIRTUAL FACILITATION (112986) 

RBCO MML MANAGER'S VIGNETTE - SEPTEMBER 

CLASSROOM 

112999 2009 (112999) 

NAVIGATING THROUGH THE PRE-CONTEMPLATION 

AND CONTEMPLATION STAGES OF CHANGE - 

SELF-PACED 

113002 113002 

LEADERSHIP DEVELOPMENT PROGRAM KICKOFF - 

SELF-PACED 

113041 113041 

PARENTING TEENS: BEYOND PRAISE AND 

CLASSROOM 

113047 PUNISHMENT (113047) 

RBCO MML TEAM LEADER'S VIGNETTE - 

CLASSROOM 

113058 SEPTEMBER 2009 (113058) SELF-PACED 

113084 AGHP TRICARE - NEW HIRE REFRESHER (113084) 

VERINT SUPERVISOR AND MANAGER TRAINING 

CLASSROOM 

113087 (113087) CLASSROOM 

113118 RBCO CREATIVITY IN TRAINING 113118 SELF-PACED 

113124 PXR REMINDER TESTG SELF-PACED 

113124 PXR REMINDER TESTG 

RBCO BRAIN-BASED LEARNING THEORY TBT 

SELF-PACED 

113125 (113125) SELF-PACED 

113132 ALTCS STRESS MANAGEMENT TRAINING (113132) 

ALTCS STRESS MANAGEMENT II - BEYOND THE 

CLASSROOM 

113137 BASICS TRAINING (113137) CLASSROOM 

113143 STRATEGIC PLAN SPONSOR SOLUTIONS (113143) SELF-PACED 

113144 PLAN SPONSOR PROCESS INTEGRITY (113144) 

COMMUNICATION, TRAINING & REPORTING 

SELF-PACED 

113145 (113145) SELF-PACED 

113147 CONTRACTING PROCESS IMPROVEMENT (113147) SELF-PACED 

113148 STANDARDS MANAGEMENT UNIT (SMU) (113148) SELF-PACED 

113164 RBCO COB SPECIALTY TRAINING (113164) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 



Equivalency 


ELECTIVE 

01/2009- 


01/2010- 

12/2010 0.25 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 



ELECTIVE 

01/2009- 



ELECTIVE 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 

113166 


RBCO FIRST DATA HEALTHCARE CARD WEBSITE 


113168 RBCO NON RENEWAL TEMP TRAINING (113168) 

NATIONAL ACCOUNTS STRATEGY WEBINAR ROLL 

CLASSROOM 

113199 OUT PREP SESSION 

RBCO INDIVIDUAL GEMS ACCOUNT RECEIVABLES 

CLASSROOM 

113227 (113227) SELF-PACED 

113238 ELECTRONIC TO IMAGE (113238) SELF-PACED 

113244 MEDICARE SOLD SUBMISSION TRAINING - 113244 

NATIONAL ACCOUNT STRATEGY IN ACTION 

CLASSROOM 

113245 SESSION (113245) CLASSROOM 

113273 CLAIM CHECK 8.5 TUTORIAL (113273) 

ALTCS ALZHEIMER'S CARE PATH OVERVIEW 

SELF-PACED 

113277 TRAINING (113277) 

ALTCS ALZHEIMER'S CARE PATH TRAINING PART II - 

CLASSROOM 

113285 EARLY STAGES OF ALZHEIMER'S (113285) CLASSROOM 

113294 CLAIM CHECK 8.5 TUTORIAL (#113294) 


ACT OF 2008 (MHPAEA) OVERVIEW SRC ONLY 

SELF-PACED 

113304 (113304) SELF-PACED 

113328 RBCO ADVANCED LEARNING THEORY (113328) 

RBCO MEDICARE BILLING AND INVOICE TRAINING 

SELF-PACED 

113374 (113374) CLASSROOM 

113382 BAC ATV TRAINING AND ASSESSMENT (113382) 

BAC-BRUNCH AND LEARN- VALVE REPLACEMENT 

CLASSROOM 

113383 (113383) SELF-PACED 

113391 

AETNA COMMUTER BENEFITS (ACB) FILE 

SPECIFICATIONS OVERVIEW (113391) 


PACED 

113393 BAC HP CSR TRAINING 3 FOR ADAM (113393) 

RBCO COB REFRESHER TRAINING FOR CSRS 

CLASSROOM 

113394 (113394) SELF-PACED 

113395 BAC HP CSR TRAINING 4 FOR ADAM (113395) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0.75 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 2.5 3.5 COMBINABLE 


ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 



Course 

Number 


113396 BAC HP CSR TRAINING HC FOR ADAM (113396) CLASSROOM 

113398 BAC HP INTAKE TRAINING HC FOR ADAM (113398) CLASSROOM 

113406 EXPLAINING R AND C TO CONTACTS (113406) 

CM SIMULATION - PEDIATRIC ATRIAL SEPTAL 

SELF-PACED 

113410 DEFECT (ASD) CASE STUDY (113410) SELF-PACED 

113411 

113412 

113413 

CM SIMULATION NEONATAL INTENSIVE CARE UNIT 

(NICU) APNEIC NEWBORN CASE STUDY (113411) SELF-PACED 

CM SIMULATION MEDICARE DIABETES CASE 

STUDY (113412) SELF-PACED 

CM SIMULATION BACK INJURY CASE STUDY 


113415 APLC PHASES 1-7 (113415) SELF-PACED 

113452 CRYSTAL REPORTS 2008 - 113452 SELF-PACED 

113463 SALARY DATA INTELLIGENCE (113463) 

FEDERAL EMPLOYEES HEALTH BENEFITS 

CLASSROOM 

113481 PROGRAM (113481) 

WHAT'S NEW IN ASD - NOVEMBER RELEASE 

SELF-PACED 

113489 TRAINING COMMUNICATION (113489) 

RBCO MEDICARE CSR REFRESHER TRAINING RX 

SELF-PACED 

113500 COPAYS & CAPITATION (113500) 

AETNA ONE DIFFERENTIATED SERVICE 

CLASSROOM 

113512 EXPERIENCE 113512 SELF-PACED 

113516 AENTA BH ONE RECOVERY OVERVIEW (113516) CLASSROOM 

113519 

SMART FRONT END - RHCM TRICARE NETWORK 

(113519) 


PACED 

113525 AETNA ONE TRAINING - NA UW & SS 113525 SELF-PACED 

113539 ASG WELLNESS SOLUTIONS TRAINING PROGRAM 

MEDICARE SOLD SUBMISSION TRAINING - 

SELF-PACED 

113541 MUTUALIZING RATES (113541) 

PSC TRAINING WISH LIST - TRAD NATIVE ACAS 

SELF-PACED 

113547 SCREENS (113547) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS

Course 

Number 

113557 

AGB GENELCO CBS TRAINING CLASS 



PACED 

113560 ASM TO ISM CROSS TRAINING (113560) CLASSROOM 


113569 AETNA ONE TRAINING FOR DENTAL CSRS (113569) 

RBCO ASD ACCUMULATORS/NAVIGATION 

PACED 


113580 FSA NEW HIRE TRAINING 113580 CLASSROOM 

113583 AUTOCODER (113583) 

PSC AND CG&A AUDIT PREPAREDNESS 101 

SELF-PACED 

113585 (113585) 

RBCO MEDICARE 2010 PLAN CHANGE TRAINING 

CLASSROOM 

113619 (113619) 

DIABETES MELLITUS PART 2 GRAND ROUNDS 

CLASSROOM 

113634 CERTIFICATION SESSION (113634) SELF-PACED 

113652 RBCO HMO CLAIMS REFRESHER TRAINING (113652) CLASSROOM 

113654 

113666 

ASAM GUIDELINES FOR CARE MANAGEMENT 

(113654) 


PACED 

NACO- PSL REFRESHER TRAINING: QUALITY 

REVIEW (113666) CLASSROOM 

113715 AHM LEARNING MAP ONLINE SESSION 113715 

RBCO CA IPA REVIEW FOR NEW ALBANY CSR/SCS 

SELF-PACED 

113750 (113750) SELF-PACED 

113751 IHD UPDATE (COURSE #113751) 

PROVIDING APPROVALS USING IBM RATIONAL 

SELF-PACED 

113785 CLEARQUEST (113785) 

REQUESTING REVIEWS AND ELECTRONIC 

SIGNATURES USING IBM RATIONAL CLEARQUEST 

SELF-PACED 

113786 (113786) SELF-PACED 


113793 BH AETNA ONE TRAINING (113793) 

RBCO MEDICARE LIS OUTBOUND CALL TRAINING 

PACED 

113795 (113795) 

RBCO MEDICARE SERVICE CONSULTANT TRAINING 

CLASSROOM 

113796 (113796) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0.16 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 2 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0.75 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 



Course 

Number 

113802 

113821 


AETNA STUDENT HEALTH - MOD CROSS TRAINING 


DEDICATED & DESIGNED CUST SERV NUMBERS 

WORKFLOW (113821) SELF-PACED 

113824 LEARNING MAPS IRELAND (113824) CLASSROOM 


113834 NEWACTIVITY__20091019 

PACED 


113836 LOCKHEED MARTIN HEALTHWORKS (113836) 

NACO SRC CS HIPAA/VALIDATION TRAINING 

PACED 

113850 (113850) 

NATIONAL ACCOUNTS BILLING - MENTOR TRAINING 

CLASSROOM 

113863 (113863) CLASSROOM 

113879 

ETHICS, EMOTIONS & VALUES - WHY WE DON’T 

ALWAYS FOLLOW THE RULES (113879) 


PACED 

113882 EWM/ACAS TRAINING (113882) 

TASK MANAGEMENT VS. CLAIM MANAGEMENT 

CLASSROOM 

113889 (113889) CLASSROOM 

113892 

CONTRACT ANALYSIS POLICY AND WORKFLOW 

(113892) 


PACED 

113901 CLAIMSXTEN SYSTEM ENHANCEMENT (113901) 

RBCO 1:1 TRAINING/COACHING 1ST QUARTER 2010 

SELF-PACED 

113903 (113903) 

RBCO MML MANAGER VIGNETTE - OCTOBER 2009 

CLASSROOM 

113918 (113918) 

RBCO MML TEAM LEADER VIGNETTE - OCTOBER 

SELF-PACED 

113919 2009 (113919) SELF-PACED 

113921 SKILLS SIMPLIFICATION BROWN BAG (113921) SELF-PACED 

113934 ABOVEHEALTH UPGRADE TUTORIAL (113934) SELF-PACED 


113935 THE VALUE OF EAP IN MANAGING CARE (113935) 

AETNA ONE HEALTH CONCIERGE CERTIFICATION- 

PACED 

113967 PHASE 1 (113967) 


SELF-PACED 

113967 PHASE 1 (113967) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 



01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 

3 3 COMBINABLE HUMANITIES 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS

Course 

Number 


113968 FILE TRACKER TRAINING 113968 CLASSROOM 

113971 LIVE OFFICE XI 3.1 - 113971 SELF-PACED 

113976 WEBINTELLIGENCE XI 3.1 - 113976 SELF-PACED 

113983 CCG - YOUR PARTNER IN SUCCESS (#113983) SELF-PACED 

114003 CLEAR CLAIM CONNECTION TUTORIAL (#114003) 

PSC TRAINING WISH LIST - PROVIDER VALIDATION 

SELF-PACED 

114010 (114010) 

PSC TRAINING WISH LIST - TRAD MCM REVIEW 

SELF-PACED 

114011 (114011) 

PSC TRAINING WISH LIST - TRAD NATIVE ACAS 

SELF-PACED 

114012 ACCUMULATORS (114012) 

RBCO EXECUTIVE MEDICAL REFRESHER FOR CSR, 

SELF-PACED 

114015 CSC 

2009 DPCI COMPLAINTS GRIEVANCE & APPEALS 

CLASSROOM 

114041 REFRESHER TRAINING 114041 CLASSROOM 

114065 COB WITH MEDICARE (114065) 

RBCO VIANT REFRESHER TRAINING FOR CBS 

SELF-PACED 

114072 (114072) 

AETNA ANTI-BOYCOTT REPORTING 

CLASSROOM 

114081 REQUIREMENTS COMPLIANCE TBT (#114081) 

ORACLE RX HISTORY SCREEN ENHANCEMENTS 

SELF-PACED 

114093 (FEBRUARY 2010 RELEASE) (114093) 

ALTCS GBS (GUILLAIN-BARRE SYNDROME) 101 

SELF-PACED 


114136 ADAAA REVIEW FOR DISABILITY (114136) 

RBCO ASD TRAINING FOR THE HMO COB TEAM 

SELF-PACED 

114165 (114165) 

RBCO MEDICARE RETROACTIVE REVIEW PROCESS 

SELF-PACED 

114213 (114213) SELF-PACED 

114277 ANNUITIES OVERVIEW CLASSROOM 

114295 COMPLIANCE AS A CORE COMPETENCY (114156) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 0.33 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 


12/2009 1.5 1.5 COMBINABLE 

ELECTIVE 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 



01/2009- 


12/2009 

01/2010- 


ELECTIVE 

12/2010 0.15 0 0 TOO FEW HOURS

Course 

Number 

114308 


CPS: CREATING A FACILITY CONTRACT ANALYSIS 

(114308) 


PACED 

114323 HOLI-DAZE SURVIVAL (114323) 

OE TRAINING - NOVEMBER 2009 - PROVIDER HELP 

CLASSROOM 

114337 LINE (114337) 

AETNA BH FEDERAL MENTAL HEALTH PARITY 

SELF-PACED 

114341 TRAINING (114341) 

PROACTIVE DISCHARGE PLANNING - MODULE 1 

CLASSROOM 

114373 (114373) SELF-PACED 

114379 RBCO MAKING LEARNING ENGAGING (114379) SELF-PACED 


114381 LEARNING MAPS DALLAS - COURSE 114381 

PACED 


114389 ABH AFTER HOURS CLAIMS CLINIC (114389) 

COMMUNICATION IMPROVEMENT WORKSHOP 

PACED 

114392 (114392) CLASSROOM 

114404 

114406 

READY, SET, LAUNCH: BRIEFINGS AS THE LAUNCH 

POINT TO FUTURE OPPORTUNITIES - 114404 SELF-PACED 

PROACTIVE DISCHARGE PLANNING MODULE 1 

MASTERY TEST (114406) SELF-PACED 

114407 PREVENTING DIABETES (114407) CLASSROOM 

114432 SIMPLICITY REGULATOR/OVERVIEW - #114432 

WEBLAYERS OVERVIEW AND DEMONSTRATION 

CLASSROOM 

114450 (114450) 

RBCO TPI SESSION (TOTAL PROCESS 

SELF-PACED 

114474 IMPROVEMENT) (114474) CLASSROOM 

114479 RBCO CLAIM/CALL SOFTLANDING (114479) CLASSROOM 

114485 RBCO END TO END (114485) CLASSROOM 

114487 RBCO FCR (114487) CLASSROOM 

114488 RBCO QUALITY REVALIDATION (114488) 


CLASSROOM 

114568 PHASE 2 (114568) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 1.5 0 0 NON-ACADEMIC 

01/2009- 

12/2009 0.01 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 1.5 0 0 NON-ACADEMIC 

01/2010- 

12/2010 

01/2010- 




ELECTIVE 


ELECTIVE 

01/2009- 


01/2009- 

12/2009 

01/2009- 


12/2009 6 6 COMBINABLE COMMUNICATION ARTS 

01/2010- 

12/2010 

01/2010- 


12/2010 0.75 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2009- 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 



Course 

Number 

114578 



PHASE 3 (114578) SELF-PACED 

114579 MANILA CSP DENTAL MACRO TRAINING 114579 CLASSROOM 

114777 FRAUD AWARENESS - 2009 - 114777 

RBCO CBS REFRESHER HIGH DOLLAR CLAIMS 

SELF-PACED 

114827 (114827) 

NACO QUICKBASE PARTICIPATION REPORTS 

SELF-PACED 

114850 (114850) CLASSROOM 

114853 NACO AETNA ONE BASIC FSA TRAINING (114853) 

ASD TRAINING FOR DENTAL PHONE 

CLASSROOM 

114855 CONTINGENCIES (114855) 

WEEKLY Q&A SESSION FOR RECENTLY TRAINED 

CLASSROOM 

114865 DENTAL PHONE CONTINGENCIES (114865) 

RBCO CCR ROUTE DECISION TOOL SPECIALTY 

SELF-PACED 

114877 TRAINING (114877) 

CCR ROUTE DECISION TOOL SPECIALTY TRAINING 

CLASSROOM 

114878 (114878) 

SIMPLICITY REGULATOR: DATA CALLS, 

REGULATORY EXAMS AND INQUIRIES - (114896)- 

CLASSROOM 

114896 12/9/09 

BANK OF AMERICA TRAINING FOR EXISTING AETNA 

CLASSROOM 

114902 ONE DENTAL CSR'S (114902) SELF-PACED 

114908 

114914 

114935 

WKAB RELEASE OVERVIEW SESSION FOR LTD 

UPDATES 11-18-09 (114908) 

WKAB RELEASE OVERVIEW SESSION FOR STD 

UPDATES 11-19-09 (114914) 


PACED 


PACED 

AETNA ONE CULTURAL TRAINING - AETNA INC. AND 

JCPENNEY (114935) CLASSROOM 

114958 RBCO ASD OPTIMIZATION STREAMLINING (114958) 

AETNA CLINICAL COMMUNITY GRAND ROUNDS - 

CLASSROOM 

114961 DIABETES MELLITUS PART 3 (114961) 

RBCO IPSO DENTAL PLAN SET UP PREWORK TBT 

SELF-PACED 

114992 (114992) 

RBCO MEDICARE ORAL GRIEVANCE/TARGET 

SELF-PACED 

115006 REFRESHER (115006) CLASSROOM 

115066 LEARNING MAP ONLINE SESSION - 111418 SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 



01/2009- 

12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 



Course 

Number 


115067 LEARNING MAP ONLINE REFERENCE (111372) SELF-PACED 

115068 AHM LEARNING MAP ONLINE REFERENCE 113716 SELF-PACED 


115070 LIVE MEETING TRAINING FOR L&P (115070) 

RBCO EVALUATION: PRE-COURSE TBT FOR SKILL 

PACED 

115091 CHECKS, TESTS AND MORE (115091) 

ILINCTM TECHNOLOGY; SESSION ONE – 

SELF-PACED 

115094 INTRODUCTION TO ILINCTM (115094) 

ILINCTM TECHNOLOGY; SESSION TWO – SETTING 

CLASSROOM 

115095 UP A SESSION (115095) 

ILINCTM TECHNOLOGY; SESSION THREE - SETTING 

SELF-PACED 

115096 UP AN INSTANT SESSION (115096) 

ILINCTM TECHNOLOGY; SESSION FOUR - TROUBLE 

SELF-PACED 

115097 SHOOTING (115097) 

ILINCTM TECHNOLOGY; SESSION FIVE – MASTER 

SELF-PACED 

115098 CERTIFICATION (115098) SELF-PACED 

115115 E-VERIFY TRAINING FOR I-9 CHAMPIONS (115115) CLASSROOM 

115133 LOA NEW HIRE TRAINING (MAINE) - (115133) CLASSROOM 

115146 LOA NEW HIRE TRAINING (115146) CLASSROOM 

115151 LOA NEW HIRE TRAINING (115151) CLASSROOM 

115155 LOA NEW HIRE TRAINING (115155) 

ABOVEHEALTH PRIOR AUTH NURSE TUTORIAL 

CLASSROOM 

115170 (#115170) SELF-PACED 

115196 DRG OVERVIEW FOR CASE MANAGERS CLASSROOM 

115201 H1N1 LUNCH & LEARN SESSION (115201) 

ACTIVEHEALTH MANAGEMENT - HIPAA 2009 

CLASSROOM 

115220 REVIEW AND UPDATE (115220) SELF-PACED 

115224 DIABETES & NUTRITION (115224) 

RBCO MAILING RESIDENTIAL ADDRESS 

CLASSROOM 

115225 PROCESSING (115225) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2010- 


01/2009- 

12/2009 

01/2009- 


12/2009 1.5 2.5 COMBINABLE 


ELECTIVE 


ELECTIVE 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2009- 


ELECTIVE 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0.75 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.41 0 0 TOO FEW HOURS 

01/2009- 


12/2009 

01/2010- 


SCIENCE 


Course 

Number 

115232 

115264 

115270 

115273 

115274 


ACTIVEHEALTH MANAGEMENT - HIPAA UPDATE 

2009 (115232) SELF-PACED 

PM DU DRG OVERVIEW FOR PATIENT 

MANAGEMENT SELF-PACED 

AETNA LEARNING CENTER - TIPS AND TRICKS 


3RD QUARTER MEDICARE CROSSOVER CLAIMS - 

UPDATE (115273) SELF-PACED 

HEALTH SAVINGS ACCOUNT FOUNDATIONAL 

CLINIC (115274) 


PACED 

115282 AETNA VIRTUAL WELLNESS CENTER (115282) SELF-PACED 

115285 TOOLBOOK OVERVIEW (LINKS) (115285) 

PSC TRAINING WISH LIST - HMO NATIONAL 

ADVANTAGE PROGRAM (NAP) - PASSIVE 

SELF-PACED 

115289 NETWORKS (115289) 

ARXHD PAYMENT CARD INDUSTRY MAIL ORDER 

SELF-PACED 

115310 DELIVERY QUICK SALES ORDER FORM (115310) 

ARXHD PAYMENT CARD INDUSTRY ACCOUNTS 

SELF-PACED 

115311 RECEIVABLE LINE PAYMENT (115311) SELF-PACED 

115312 ROLLING WITH RESISTANCE - 115312 

ARXHD PAYMENT CARD INDUSTRY ACCOUNTS 

SELF-PACED 

115313 RECEIVABLE TRANSACTIONS SCREEN (115313) 

ARXHD PAYMENT CARD INDUSTRY ORDER ENTRY 

SELF-PACED 

115314 (115314) 

ARXHD PAYMENT CARD INDUSTRY ADD NEW 

SELF-PACED 

115317 CREDIT CARD FROM EBUSINESS (115317) SELF-PACED 

115326 NACO SRC CSR BENEFIT QUOTING (115326) 

AETNA HEALTH CONNECTIONS MEDICAL 

MANAGEMENT - FLEXIBLE MEDICAL MODEL 

CLASSROOM 

115366 (115366) 

AETNA HEALTH CONNECTIONS MEDICAL 

MANAGEMENT - FLEXIBLE MEDICAL MODEL 

CLASSROOM 

115366 (115366) CLASSROOM 

115373 INTRODUCTION TO AHCCCS (#115373) 

PSC SPECIALIZED GOLDEN HOUR - SMART FRONT 

SELF-PACED 

115382 END (115382) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 0.41 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 



01/2009- 

12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 2.5 0 0 NON-ACADEMIC 

01/2010- 


01/2009- 

12/2009 

01/2010- 


12/2010 

01/2009- 



Course 

Number 

115468 

115541 


RBCO DRAFT ACTION REQUEST TRAINING (DAR) 

STOP PAY & REISSUE (115468) CLASSROOM 

AUTOMATION TRAINING FOR CUSTOMER SERVICE 

REPRESENTATIVES (115541) SELF-PACED 

115544 HSA ENROLLMENT (115544) 

AUTOMATION TRAINING FOR CLAIM BENEFIT 

CLASSROOM 

115545 SPECIALISTS (115545) SELF-PACED 


115546 HSA REGULATION OVERVIEW (115546) 

PACED 


115549 HSA SYSTEMS OVERVIEW (115549) 

PACED 

115551 HSA INVESTMENTS OVERVIEW (115551) CLASSROOM 

115571 PM DU LONG TERM ACUTE CARE (LTACH) (115571) 

HORIZON- GET FINANCIALLY FIT WITH AETNA 

CLASSROOM 

115584 BENEFITS (115584) CLASSROOM 

115591 

115601 

OE TRAINING - DECEMBER 2009 - PROVIDER HELP 

LINE (115591) 


PACED 

TRADITIONAL AVERAGE WHOLESALE PRICE (AWP) 


115605 MCP CUSTOMER SERVICE (#115605) SELF-PACED 

115644 

115653 

115654 

115655 

AETNA ONE HEALTH CONCIERGE CERTIFICATION - 

PHASE # 2 - ASSIMA SIMULATIONS - TEST (115644) SELF-PACED 


I-PACK FOR HSA (115653) 

PACED 


JP MORGAN CHASE SYSTEM TRAINING (115654) 

PACED 


EZLINK APPLICATIONS FOR HSA (115655) 

PACED 

115666 PANDEMIC PREPAREDNESS - 115666 SELF-PACED 


115667 MOD KC OE TRAINING (115667) 

PACED 


115672 ORACLE OE CROSS TRAINING (115672) 

PACED 

115677 

FUNDS TRANSACTION MANAGER (FTM) SYSTEM 

FOR HSA (115677) 


PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2010- 


12/2010 0.33 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 0.33 0 0 TOO FEW HOURS 

01/2009- 



ELECTIVE 

01/2010- 



ELECTIVE 

01/2010- 


12/2010 

01/2009- 


ELECTIVE 

12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 



01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



Course 

Number 

115678 

115680 

115689 

115690 

115691 

115692 

115693 

115694 


HSA CASE INSTALLATION OVERVIEW (115678) 

HSA DETAILED REGULATORY TRAINING (115680) 

HSA ENROLLMENT SPECIFICATIONS AND 

PROCESSES (115689) 

HSA FUNDING ERROR RESOLUTION (115690) 

HSA ELIGIBILITY ERROR RESOLUTION (115691) 

HSA FUNDING PROCESSES AND RESTRICTIONS 

(115692) 


PACED 


PACED 


PACED 


PACED 


PACED 


PACED 

POMPANO MOD 2010 OPEN ENROLLMENT 


PB MOD CROSS TRAINED TO KC 2010 OPEN 

ENROLLMENT TRAINING (115694) CLASSROOM 

115696 MEDLINE PLUS ONLINE TUTORIAL QUIZ - 114917 SELF-PACED 

115702 

115703 

AETNA COMMUTER BENEFITS (ACB) PRODUCT 

OVERVIEW (115702) 

AETNA COMMUTER BENEFITS (ACB) 

DEMONSTRATION SITES (115703) 


PACED 


PACED 

115711 NACO - SRC CONTINGENT TRAINING (115711) SELF-PACED 

115748 

AETNA COMMUTER BENEFITS (ACB) 

IMPLEMENTATION AND CONVERSION (115748) 


PACED 

115756 ID OF QUALITY OF CARE ISSUES (#115756) 

SERVICE REQUEST ESTIMATION WORKBOOK 

SELF-PACED 

115776 (115776) 

PSC TRAINING WISH LIST - TRAD OVERPAYMENTS 

SELF-PACED 

115777 (115777) SELF-PACED 

115779 SPAM (115779) 

INTEGRAL QUALITY CARE - PROVIDER FRAUD AND 

SELF-PACED 

115795 ABUSE AWARENESS TRAINING (115795) 

KANSAS CITY OPEN ENROLLMENT TRAINING FOR 

SELF-PACED 

115812 PRECERT AND PROVIDER HELP LINE (115812) 

RBCO BLENDED LEARNING PRECOURSE TBT 

SELF-PACED 

115821 (115821) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 


01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 


Course 

Number 

115826 


NEW YORK MANAGED CARE REFORM ACT - 1ST 

QUARTER 2010 (115826) SELF-PACED 

115827 EXECUTIVE PRESENTATIONS - 115827 

DELIVERING FEEDBACK THAT GETS RESULTS 

SELF-PACED 

115871 (115871) 

THE ART & SCIENCE OF ENGAGEMENT - HOW TO 

SELF-PACED 

115888 DRIVE BEHAVIOR CHANGE (115888) 

EXPENSE COLLECTION SYSTEM TUTORIAL 

CLASSROOM 

115893 (#115893) SELF-PACED 

115902 PERFORMANCE GUARANTEE TUTORIAL (#115902) 

CALIFORNIA TITLE 10 - RECERTIFICATION 

SELF-PACED 

115915 TRAINING FOR 2010 (115915) 

CALIFORNIA TITLE 28 - RECERTIFICATION 

SELF-PACED 

115917 TRAINING FOR 2010 (115917) 

NACO SRC - HOME DEPOT STD VERBAL INTAKE 

SELF-PACED 



115962 TAMPA WKAB STD CONVERSION NOV 09 (115962) 

PACED 

115963 RBCO RATE SCRAPING TOOL SELF-PACED 

115975 NA MSA TRAINING CLASS (115975) CLASSROOM 

115983 RBCO ELECTRONIC TO IMAGE (E2I) (115983) CLASSROOM 

115985 HEALTHY WEIGHT FOR LIFE (115985) CLASSROOM 

115985 HEALTHY WEIGHT FOR LIFE (115985) 

ABHU THE ART & SCIENCE OF ENGAGEMENT POST 

CLASSROOM 

115994 TEST & CERTIFICATE 

ABHU THE ART & SCIENCE OF ENGAGEMENT POST 

SELF-PACED 

115994 TEST & CERTIFICATE SELF-PACED 

115997 EBS CONVERSION (115997) 

AETNA MEDICARE COMPLIANCE PROGRAM 2010 

SELF-PACED 

116005 (116005) 

CM SIMULATION - SICKLE CELL DISEASE CASE 

SELF-PACED 

116027 STUDY (116027) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.5 0 0 TOO FEW HOURS 

01/2010- 



ELECTIVE 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0.75 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 



Course 

Number 

116028 

116029 

116030 


CM SIMULATION - FRACTURED HIP CASE STUDY 


CM SIMULATION - FLEX VENTRAL HERNIA REPAIR 

CASE STUDY (116029) SELF-PACED 

CM SIMULATION - DIAPHRAGMATIC HERNIA REPAIR 

CASE STUDY (116030) SELF-PACED 

116043 TRAINING DASHBORD (116043) SELF-PACED 

116052 2010 MEDICARE FUNCTIONAL TRAINING (116052) SELF-PACED 

116064 RBCO EZLINK AUDIT TRAINING COURSE 116064 

DECREASING QUANTITY ON AN RX IN THE 

SELF-PACED 

116078 MAINFRAME (116078) SELF-PACED 


116101 IMPLANT CONTRACTING (FIXED RATE) (116101) 

RBCO HMO TRAINING FOR TRADITIONAL CSR 

PACED 

116115 SUPERVISORS (116115) CLASSROOM 

116118 MEMBERIBA.COM NAVIGATION 116118 CLASSROOM 

116122 AETNAIBA.COM NAVIGATION 116122 

AETNA ONE HEALTH CONCIERGE CERTIFICATION 

CLASSROOM 

116123 COMPLETION (116123) SELF-PACED 

116124 HEALTH COACH SERIES POSTTEST (116124) 

INDIVIDUAL BILLING SYSTEM (IBS) OVERVIEW 

SELF-PACED 

116128 116128 CLASSROOM 

116166 FILEMAKER 166166 

PRECERT CLINICAL OBC NAVIGATION BASICS 

CLASSROOM 

116168 (116168) 

CALIFORNIA TITLE 10 2010 - NON-FLASH VERSION 

SELF-PACED 

116203 (116203) 

PRODUCT MANAGEMENT PROCESS - MANAGER 

SELF-PACED 

116233 WORKING SESSION (116233) 

MEDICARE TIMELINESS AND NOTIFICATION 

CLASSROOM 

116395 STANDARDS ENHANCED WEBINAR (116395) 

ASD TRAINING FOR D2D PROCESSORS/PROJECT 

SELF-PACED 

116396 PROCESSORS/RATES/BIR (116396) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.16 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.25 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2009- 

12/2009 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 



Course 

Number 


116408 CRT ASD REFRESHER TRAINING (116408) SELF-PACED 

116415 AVAYA WEB CHAT AGENT TRAINING (116415) 

HMO NON-TEXAS DETERMINING THE RECEIVED, 

CLEAN UNCLEAN AND ALTERNATE RECEIVED 

SELF-PACED 

116416 DATES TRAINING (116416) 

HMO NON-TEXAS DETERMINING THE RECEIVED, 

CLEAN UNCLEAN AND ALTERNATE RECEIVED 

SELF-PACED 

116416 DATES TRAINING (116416) 

CALIFORNIA TITLE 10 (2010) FOR GROUP 

SELF-PACED 

116422 INSURANCE (116422) SELF-PACED 

116625 BAC LOA TRAINING (NOVEMBER) (116625) CLASSROOM 

116627 BAC LOA TRAINING (DECEMBER) (116627) 

CASE PLANNING AND CASE CONCEPTUALIZATION 

CLASSROOM 

116637 (116637) 

RBCO MEDICARE SPECIALTY SKILL TRAINING 

CLASSROOM 

116638 (116638) 

RBCO MEDICARE WEST TELESALES INVOICE, 

CLASSROOM 

116640 APPLICATION, DUP IDS TRAINING (116640) 

RBCO MIDDLE MARKET SPECIFICS FOR NACO HMO 

CLASSROOM 

116656 CSRS (116656) 

HEATH NETWORK PRODUCT TRAINING FOR PSC 

CLASSROOM 

116659 CSR'S (116659) 

NA VALUE STORY CERTIFICATION PROGRAM- 

CLASSROOM 

116662 116662 SELF-PACED 

116682 ROTH IRA CONVERSIONS (116682) 

ALTCS ALZHEIMER'S CARE PATH TRAINING #3: 

CLASSROOM 

116741 MIDDLE STAGES OF ALZHEIMER'S (116741) CLASSROOM 

116745 RBCO FCR 2010 (116745) 

RBCO TPI SESSION 2010 (TOTAL PROCESS 

CLASSROOM 

116749 IMPROVEMENT) (116749) CLASSROOM 

116750 RBCO CLAIM/CALL SOFTLANDING 2010 (116750) CLASSROOM 

116752 RBCO END TO END 2010 (116752) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2009- 

12/2009 

01/2010- 



01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



Course 

Number 


116755 RBCO QUALITY REVALIDATION 2010 (116755) CLASSROOM 

116758 RBCO HEALTHY NEW YORK REFRESHER (116758) 

RBCO MEDICARE PITTSBURGH TELESALES 

CONTINGENT TRAINING-ENROLLMENT STATUS 

CLASSROOM 

116762 (116762) 

RBCO AETNA PHARMACY MANAGEMENT 

CLASSROOM 

116773 WORKFLOWS (116773) CLASSROOM 

116781 EXERCISE & AGING (116781) 

PSC TRAINING WISH LIST – E.POLICIES 

CLASSROOM 

116788 REFRESHER (116788) SELF-PACED 


116789 VERINT REPORT TRAINING (116789) 

EVERIFY I-9 CHAMPION - RUNNING REPORTS - 

PACED 

116796 116796 CLASSROOM 

116797 NACO SRC - PSS REFRESHER TRAINING (116797) 

HAPPINESS: WHAT DOES IN MEAN FOR YOU? 

CLASSROOM 

116817 (116817) 

ABSENCE & RETURN FROM LEAVE TRAINING 

CLASSROOM 

116831 (116831) 

LEARNING ABOUT YOUR AETNA MEDICAL BENEFIT 

CLASSROOM 

116849 PLANS (116849) CLASSROOM 

116850 NEW HIRE BENEFIT TRANING (116850) CLASSROOM 

116861 PRECERT ABSENT/RETURN FROM LEAVE (116861) CLASSROOM 

116863 CHANGE MASTERY (116863) CLASSROOM 

116867 COORDINATION OF BENEFITS (116867) 

CRT TRADITIONAL TO HMO CONVERSION TRAINING 

SELF-PACED 

116868 (116868) 

DELIVERING FEEDBACK THAT GETS RESULTS: 

SELF-PACED 

116891 PRACTICUM (116891) 

WHAT'S NEW IN ASD - FEBRUARY 2010 RELEASE 

SELF-PACED 


116936 CRT CLAIMSXTEN REFRESHER TRAINING (116936) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


01/2010- 

12/2010 

01/2010- 

4.5 O 0 NON-ACADEMIC 


01/2010- 


12/2010 

01/2010- 


SCIENCE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 



ELECTIVE 

01/2010- 

12/2010 

01/2010- 


12/2010 32 0 0 NON-ACADEMIC 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 



Course 

Number 

116937 


CRT STRATEGIC CONTRACT MANAGER 

REFRESHER TRAINING (116937) SELF-PACED 

116952 E-MAIL ETIQUETTE (116952) CLASSROOM 

116971 URAC FOR BUSY PEOPLE (116971) 

NACO SRC - ACCOUNT MANAGEMENT SYSTEM 

SELF-PACED 

117008 TRAINING (117008) 

ADAM CUSTOMER SERVICE EXPERIENCE 

CLASSROOM 

117013 OVERVIEW (117013) 

RBCO AVERAGE WHOLESALE PRICE (AWP) 

SELF-PACED 

117035 REFRESHER TRAINING (117035) CLASSROOM 

117050 ALTCS ADVANCED DIRECTIVES TRAINING (117050) CLASSROOM 

117054 MASKING SSN IN MEA AND ASD (117054) 

RETURN TO CLAIM OFFICE (RCO) TRAINING 

SELF-PACED 

117058 (117058) 

PSC SPECIALIZED PAYMENT ESTIMATOR TRAINING 

SELF-PACED 

117063 (117063) SELF-PACED 

117076 PSC HOSPITAL VERTICAL PLANS TRAINING (117076) SELF-PACED 

117112 TAX BASICS WEBCAST (117112) SELF-PACED 

117113 ESTATE PLANNING WEBCAST (117113) SELF-PACED 


117136 MEDICARE PLAYBOOK FOR NETWORK (117136) 

PACED 

117171 DEBT & CREDIT MANAGEMENT (117171) CLASSROOM 

117172 DEBT & CREDIT MANAGEMENT WEBCAST (117172) SELF-PACED 

117194 PRECERT COMMERCIAL TRAINING (117194) CLASSROOM 

117214 COSTCO REFRESHER TRAINING (117214) 

EMPLOYEE RELATIONS CLINIC - GENERATIONS AT 

SELF-PACED 

117219 WORK (GAW) 117219 SELF-PACED 


117235 FSA GRACE PERIOD (117235) 

PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 



01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 0.25 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 2.5 0 0 NON-ACADEMIC 

01/2010- 

12/2010 

01/2010- 


12/2010 1.5 1.5 COMBINABLE 


ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 1.5 0 0 NON-ACADEMIC 

01/2010- 

12/2010 

01/2010- 




ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


Course 

Number 

117236 

117238 

117240 

117241 

117245 


TRAIN THE TRAINER - CROSS-TRAINING TO PHL 


FLEXIBLE SPENDING ACCOUNTS (FSA) 

REIMBURSEMENT OPTIONS (117238) 

FSA DEBIT CARD AND FIRST DATA RESOURCE 

(FDR) (117240) 

RBCO PSS EBS CONVERSION (117241) 

APM - APMCAS SYSTEM BASICS (117245) 


PACED 


PACED 


PACED 


PACED 

117251 COLLEGE PLANNING WEBCAST (117251) SELF-PACED 

117252 ROTH IRA CONVERSIONS WEBCAST (117252) SELF-PACED 

117255 AETNA ONE TRAINING (117255) 

ALTCS DEPRESSION AND SUICIDE IN THE ELDERLY 

CLASSROOM 

117270 117270 

NACO SRC COBRA ARRA SUBSIDY EXTENSION 

CLASSROOM 

117305 (117305) 

PSC SPECIALIZED GOLDEN HOUR - BEHAVIORAL 

HEALTH BENEFITS REFRESHER - FEBRUARY 2010 

CLASSROOM 

117320 (117320) 

PHARMACY TRAINING-TRADITIONAL SPREAD 

SELF-PACED 

117351 PRICING (117351) 

INDIRECT COMPENSATION TRACKING AND 

CLASSROOM 

117366 REPORTING (117366) SELF-PACED 

117376 

117417 

117436 

117439 

117476 

117477 

MEDICARE ADVANTAGE VALUE PROPOSITION: 

ENHANCING HEALTH & REDUCING COSTS (117376) 


PACED 

RBCO HEALTH NETWORK TRAINING FOR CONTACT 

ONE (117417) CLASSROOM 

RADIOLOGY BENEFIT MANAGEMENT REPORTS 



PACED 

ALTCS RESIDENTS' RIGHTS, DIGNITY AND 

CONFIDENTIALITY (117439) CLASSROOM 

FLEXIBLE SPENDING ACCOUNTS HEALTH CARE & 

DEPENDENT CARE (117476) CLASSROOM 

HEALTH REIMBURSEMENT ARRANGEMENTS 

(HRAS) (117477) 


PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 



ELECTIVE 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 



01/2010- 

12/2010 

01/2010- 




ELECTIVE 


ELECTIVE 

01/2010- 


01/2010- 


12/2010 

01/2010- 


SCIENCE 


01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0.16 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 



01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 1.5 1.5 COMBINABLE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE

Course 

Number 

117486 

117494 

117518 

117524 

117533 

117534 

117553 


LIMITED SCOPE FLEXIBLE SPENDING ACCOUNT- 

LFSA (117486) 


PACED 

AETNA RX HOME DELIVERY FILING REPORT 


NA VALUE STORY CERTIFICATION PROGRAM FOR 

NASS 117518 CLASSROOM 

NACO - SRC INDEXING REFRESHER TRAINING 


RBCO ASD STREAMLINE DOCUMENTATION 


NACO PSL TRAD ASD REFRESHER TRAINING 


HMO AVERAGE WHOLESALE PRICE (AWP) 

CERTIFICATION TEST (117553) SELF-PACED 

117573 CONFLUENCE - THE BASICS (117573) 

NEW MATERNITY WORKFLOW CSA POSTTEST 

SELF-PACED 

117579 (COURSE 117579) SELF-PACED 

117580 MOTIVATIONAL INTERVIEWING - 117580 CLASSROOM 

117582 

RBCO INSTRUCTIONAL DESIGN COURSE SERIES 

CULMINATING ACTIVITY (117582) 


PACED 

117594 RBCO FORGIVENESS OF COINSURANCE (117594) 

ALTCS ELDER ABUSE, NEGLECT AND 

SELF-PACED 

117600 EXPLOITATION TRAINING (117600) CLASSROOM 


117623 NACO ASD BENEFIT COACHING (117623) 


PACED 

117633 OVERVIEW OF DEPRESSION (117633) SELF-PACED 

117635 CHECK BY PHONE (ARXHD) (117635) SELF-PACED 

117656 FSA EFT ENROLLMENT UPDATE TRAINING - 117565 

RBCO - MANAGED BEHAVIORAL HEALTH STATE 

LEGISLATION TABLE TRAINING IN ACAS FOR HMO 

CLASSROOM 

117666 (117666) SELF-PACED 

117670 WRITING TO THE BRAND (117670) 

AETNA BH ABA MEDICAL NECESSITY CRITERIA 

CLASSROOM 


Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0.75 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.16 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 1.5 0 0 NON-ACADEMIC 

01/2010- 

12/2010 1.5 1.5 COMBINABLE 


ELECTIVE 

01/2010- 

12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.45 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.25 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 1.5 0 0 NON-ACADEMIC

Course 

Number 

117725 

117736 


SIMPLE STEPS - SMALL GROUP SALES TRAINING 

(117725) 


PACED 

WRITING TO THE BRAND - CERTFIFICATION TEST 

PART A (117736) SELF-PACED 

117740 PQPP DATABASE (117740) 

RBCO AETNA MEDICARE COSTCO PLUS RX 

CLASSROOM 


117769 

PSC INDEPENDENT PHYSICIAN ASSOCIATION (IPA) 



PACED 

117780 AETNA ONE HIGH LEVEL OVERVIEW (117780) CLASSROOM 

117784 HMO AWP ILT TTT (117784) CLASSROOM 

117890 ALTCS DIABETES TRAINING (117890) CLASSROOM 

117898 

117900 

117901 

117902 

117903 

117904 

FSA CONTROL SUFFIX AND ACCOUNT (CSA) & 

CUSTOMER COVERAGE INQUIRY (CCI) (117898) 

CTBA OVERVIEW (117900) 

CFS MARKETING MATERIALS ORDERING (117901) 

ELECTRONIC FUND TRANSFER (EFT), ACCESS 

AEPAYS AND NAVIGATOR (117902) 

FINALIST MEETING WORKSHOP (117903) 

ELIZA/MARKETING TOOLS (117904) 


PACED 


PACED 


PACED 


PACED 


PACED 


PACED 

117905 NEGOTIATION SKILLS WORKSHOP PART I (117905) SELF-PACED 


117906 NEGOTIATION SKILLS WORKSHOP PART II (117906) PACED 


117907 CUSTOMER LOYALTY (117907) 

PACED 


117921 CONSUMER FUND SERVICES 101 (117921) 

PACED 

117923 HMO AVERAGE WHOLESALE PRICE (AWP) (117923) CLASSROOM 


117939 AETNA 101 (117939) 

PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 



01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



01/2010- 



ELECTIVE 

01/2010- 


01/2010- 


12/2010 1.5 1.5 COMBINABLE 

ELECTIVE 

01/2010- 


12/2010 1.5 1.5 COMBINABLE 

ELECTIVE 

01/2010- 


12/2010 

01/2010- 

2 1.5 COMBINABLE 

ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 



Course 

Number 


117953 CAREER DEVELOPMENT 101 FOR CFS (117953) SELF-PACED 

117992 CFS CUSTOMER LOYALTY (117992) SELF-PACED 

117993 

117994 

118017 

118019 

118023 

118026 

118028 

118029 

118040 

118046 

118049 

118052 

118059 

HSA CONTROL SUFFIX AND ACCOUNT (CSA) & 

CUSTOMER COVERAGE INQUIRY (CCI) (117993) 


PACED 

RBCO MEDICARE PFFS REFRESHER FOR 

OVERPAYMENT UNIT (117994) CLASSROOM 


CASE INSTALLATION OVERVIEW - IBA (118017) 

PACED 

MEMBER ENROLLMENT APPLICATION (MEA) 

(118019) 

AETNA ADMINISTRATIVE SYSTEM (AAS) (118023) 

IBA SHAREPOINT (118026) 

EOS FOR CONSUMER FUND SERVICES (118028) 

HOW TO USE TALENT MANAGER-CONSUMER FUND 

SERVICES (118029) 


PACED 


PACED 


PACED 


PACED 


PACED 

PROVIDER CLAIMS DISPUTES AND MEMBER 

APPEALS (COURSE #118040) SELF-PACED 

BENEFIT COMPARE AND REPORTING TOOL 

WEBINAR (118046) SELF-PACED 

RBCO SRC 1:1 TRAINING/COACHING 1ST QUARTER 

2010 (118049) CLASSROOM 

FIELD TO FUNCTION:2010 DRAFTING UPDATES 


ARXHD - MOD SYSTEMS REFRESHER - 

SUPERVISORS (118059) SELF-PACED 

118067 ASO 2010 WEEKLY UPDATES 03/09/10 - 118067 SELF-PACED 


118068 NACO ASD TRAINING FOR PROCESSORS (118068) 

PACED 




Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.25 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


Course 

Number 


118083 RBCO MSW TO ASD Q&A SESSION (118083) SELF-PACED 

118084 RBCO HMO CLAIMS REFRESHER (118084) SELF-PACED 

118085 ASD CTI CALL OPENING (118085) 

INVESTRAC – AN INTRODUCTION TO THE 

STRATEGIC PLANNING PROCESS AND 

SELF-PACED 

118112 APPLICATION (118122) 

NACO SRC CSR TX MENTAL HEALTH TRAINING 

SELF-PACED 

118113 (118113) 

RBCO CSR ASD FIND PROVIDER REFRESHER 

CLASSROOM 

118115 (118115) 

ENERGIZE YOUR PERSONAL BRAND-PART I 

CLASSROOM 

118129 #118129 

RBCO PRODUCER WORLD HELP DESK TRAINING 

SELF-PACED 

118163 (118163) CLASSROOM 

118170 STRATEGIC CONTRACTING DATABASE - (118170) 

SCM RED LINE AND TRACKING CHANGES REVIEW - 

SELF-PACED 

118176 (118176) 

USING AETNA TOOLS TO MANAGE YOUR 

SELF-PACED 

118204 DEVELOPMENT AND CAREER (118204) 

RBCO SIMPLE STEPS VENDOR TRAIN THE TRAINER 

SELF-PACED 

118212 (118212) 

PSC SPECIALIZED GOLDEN HOUR MARCH 2010 - 

SELF-PACED 

118220 EXTERNAL PRICING (118220) SELF-PACED 

118255 

PHARMACY TRAINING-TRADITIONAL SPREAD 

PRICING FOR NA & LEC SALES & SERVICE 118255 CLASSROOM 

118299 SCM FOR ASA (118299) CLASSROOM 

118303 NACO TRAD CBS REWORK REFRESHER (118303) SELF-PACED 

118304 NACO ASD FOR PROCESSORS (118304) SELF-PACED 


118332 NACO SRC CREDIT CARD TRAINING (118332) 

DUN & BRADSTREET TRAINING - PART TWO - 

PACED 

118342 PORTFOLIO UNDERWRITING - 118342 CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 1.5 0 0 NON-ACADEMIC

Course 

Number 

118355 

118358 

118378 


HIP AND CORE STRENGTH RUNNERS WORKSHOP 


HEALTHY AGING: NUTRITION FOR YOUR MIDLIFE 


HMO AVERAGE WHOLESALE PRICE (AWP) 

*MEMBER SERVICE REPRESENTATIVES* (118378) SELF-PACED 

118388 NACO SRC REI CSR TRAINING (118388) 

RBCO AETNA STANDARD TABLE REFRESHER 

CLASSROOM 

118399 (118399) SELF-PACED 


118406 NACO - SRC - IT SYSTEM TRAINING (118406) 

ABHU - COGNITIVE THERAPY FOR COMPLEX 

PACED 

118413 CASES OF DEPRESSION CLASSROOM 


118417 ASO ALC CHAMPION TRAINING (118417) 

RBCO TX PAY AND CHASE FOR INDIVIDUAL 

PACED 

118423 PRODUCTS PROCESSORS (118423) CLASSROOM 

118430 MCP 2010 LEADERSHIP ROUNDTABLE (118430) 

ALTCS NEW HIRE TRAINING HOMEWORK MODULE 

CLASSROOM 

118455 #1 (118455) 

RBCO AIM CONSULTATIVE SKILLS WORKSHOP 

SELF-PACED 

118468 (118468) CLASSROOM 

118471 

CROSS TRAINING - US TO NON US CLAIMS - 

IRELAND 


PACED 

118481 ER CLINIC - BEYOND THE BASICS (118481) SELF-PACED 

118484 FINANCIAL CONCEPTS FOR NASS (118484) 

RBCO STRATEGIC CONTRACTS MANAGEMENT - 

CLASSROOM 

118497 TRAD CBS/CSR REFRESHER (118497) 


CLASSROOM 

118515 #2 (118515) 


SELF-PACED 

118517 #3 (118517) 


SELF-PACED 

118518 #4 (118518) 


SELF-PACED 

118519 #5 (118519) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 

12/2010 

01/2010- 




Equivalency 


ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


Course 

Number 

118520 

118522 

118523 



#6 (118520) SELF-PACED 


#7 (118522) SELF-PACED 


#8 (118523) SELF-PACED 

118524 BENEFIT DOCUMENT LOCATOR TRAINING #118524 SELF-PACED 

118547 FUNDING ARRANGEMENTS 

RBCO HMO AWP TRAIN THE TRAINER_VENDOR 

SELF-PACED 

118548 (118548) SELF-PACED 

118551 

118554 

118572 

118589 

COURSE # 118551 - ACTIVEHEALTH MANAGEMENT 

CLINICAL CONTENT UPDATE - MARCH 2010 SELF-PACED 

ONLINE DISEASE MANAGEMENT PROGRAMS FOR 

DISEASE MANAGEMENT STAFF (118554) SELF-PACED 

DUN & BRADSTREET TRAINING - PART TWO - 

NATIONAL ACCOUNTS UNDERWRITING - 118572 CLASSROOM 

DUN & BRADSTREET TRAINING - PART 2 - LEC 

UNDERWRITING - 118589 CLASSROOM 

118594 RBCO ASH E2I DEMONSTRATION (118594) SELF-PACED 

118614 ADVANCED RESEARCH (118614) 

ALTCS PEDIATRIC GUARDIANSHIP TRAINING 

CLASSROOM 

118626 (118626) 

COGNITIVE THERAPY FOR COMPLEX CASES OF 

CLASSROOM 

118628 DEPRESSION 

COGNITIVE THERAPY FOR COMPLEX CASES OF 

SELF-PACED 

118628 DEPRESSION 

RBCO HMO CALLS PRE-EXISTING_VENDOR TRAIN 

SELF-PACED 

118630 THE TRAINER (118630) 

FEBRUARY 2010 CLINICAL PRECERT MEDICARE 

CLASSROOM 


118658 DISABILITY MEDICAL GRAND ROUNDS - 2010 CLASSROOM 

118662 DELAWARE PLAN SPECIFIC (DPCI) (118662) CLASSROOM 

118666 CONNECTICUT PLAN SPECIFIC (CT) (118666) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.41 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 



01/2010- 


12/2010 40 40 2.5 

ELECTIVE 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



Course 

Number 

118668 


CHILDREN'S HOSPITAL ORANGE COUNTY PLAN 

SPECIFIC (CHOC) (118668) CLASSROOM 

118670 MERCY CARE PLAN SPECIFIC (MCRP) (118670) 

CM SIMULATION - CHRONIC OBSTRUCTIVE 

PULMONARY DISEASE (COPD) CASE STUDY 

CLASSROOM 

118672 (118672) SELF-PACED 

118680 HMO CBS ANESTHESIA REFRESHER 

ONLINE DISEASE MANAGEMENT PROGRAMS FOR 

CLASSROOM 

118681 NON-DISEASE MANAGEMENT STAFF (118681) SELF-PACED 

118683 HMO CBS PHYSICAL THERAPY REFRESHER CLASSROOM 

118685 MISSOURI CARE PLAN SPECIFIC (MC) (118685) CLASSROOM 

118686 TEXAS PLAN SPECIFIC (TX) (118686) 

AETNA CLINICAL COMMUNITY GRAND ROUNDS: AN 

CLASSROOM 

118687 OUNCE OF PREVENTION (118687) 

MERCY CARE ADVANTAGE PLAN SPECIFIC (MCA) 

SELF-PACED 

118688 (118688) CLASSROOM 

118690 FLORIDA PLAN SPECIFIC (FL) (118690) CLASSROOM 

118691 PENNSYLVANIA PLAN SPECIFIC (PENN) (118691) CLASSROOM 

118700 ADAM WKAB CSR/IR CONVERSION (118700) CLASSROOM 

118719 

MAPSS MEDICARE ADVANTAGE MACK TRUCK, INC. 

(118719) 


PACED 

118743 CUSTOMER SERVICE TRAINING (118743) CLASSROOM 

118744 

MAPSS MEDICARE BSU SUPPORT CROSS 



PACED 

118762 RBCO ASH CBS NEW HIRE TRAINING (118762) 

RBCO ASH RETRAINING - OUTPATIENT HOSPITAL 

CLASSROOM 

118763 (118763) SELF-PACED 

118775 MICHELE TEST COURSE (118775) SELF-PACED 


118784 MAPSS AARP TRAINING (118784) 

PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2010- 


12/2010 56 0 0 NON-ACADEMIC 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



01/2010- 



ELECTIVE 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



Course 

Number 

118814 

118817 


RBCO ASH EWM CLAIMS ROUTING (118814) 


PACED 

RBCO HMO TEXAS PROCESSING SPECIFICS 


118825 COUNSELOR ASSIST (118825) 

ALTCS MEDLINE SMOKING AND LUNG DISEASES 

CLASSROOM 

118854 QUIZ (118854) 

BUSINESS OPERATIONS OPERATING MODEL MADE 

SELF-PACED 

118855 SIMPLE - CPSO (118855) SELF-PACED 


118861 RBCO ASH IOP TRAINING (118861) 

PACED 

118865 LIVE MEETING ORIENTATION (118865) CLASSROOM 

118867 

118876 

118880 

118883 

118884 

118885 

118886 

118887 

RBCO ASH CONTINGENT SUPPORT FOR PRICING 

(118867) 

RBCO ASH INPATIENT HOSPITAL REFRESHER 

(118876) 

RBCO ASH INPATIENT MATERNITY & NURSERY 

CLAIMS REFRESHER (118880) 

RBCO ASH BEHAVIOR HEALTH INPATIENT & 

OUTPATIENT FACILITY CLAIM REFRESHER (118883) 

RBCO ASH COB REFRESHER (118884) 

RBCO ASH MEDICAID, AUTO & SPORTS COB 

(118885) 

RBCO ASH SURGERY & GLOBAL MATERNITY 

REFRESHER (118886) 


PACED 


PACED 


PACED 


PACED 


PACED 


PACED 


PACED 

ARXHD - KC PLATFORM - ADDRESS CHANGES 


118907 2010 WEEKLY UPDATES 04/06/10 - 118907 SELF-PACED 




118926 BUSINESS CONDUCT AND INTEGRITY 2010 (118926) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 



ELECTIVE 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 3.5 0 0 NON-ACADEMIC 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 



ELECTIVE

Course 

Number 

118927 

118929 

118931 

118934 

118935 


AWCA (AETNA WORKERS’ COMPENSATION 

ACCESS) INSTITUTIONAL NEW HIRE (118927) CLASSROOM 


ACCESS) INSTITUTIONAL CROSS TRAINING 



ACCESS) PROFESSIONAL CROSS TRAINING 



ACCESS) PROFESSIONAL NEW HIRE (118934) CLASSROOM 

ASA (AETNA SIGNATURE ADMINISTRATOR) / SRC 

(STRATEGIC RESOURCE COMPANY) 

INSTITUTIONAL NEW HIRE (118935) CLASSROOM 

118959 PHL - 1ST QUARTER TRAINING - 2010 (118959) 

BAMR (BUSINESS ALLIANCE MANUAL RE-PRICER) 

CLASSROOM 

118980 OVERVIEW (118980) 

ARTS (AWCA REQUEST TRACKING SYSTEM) 

CLASSROOM 

118982 (118982) 

NEW YORK MANAGED CARE REFORM ACT - 2ND 

CLASSROOM 

118985 QUARTER 2010 (118985) SELF-PACED 

118988 

118990 

PSC TTT MEMBER TO PROVIDER - NEW HIRE 

(118988) 


PACED 

MERCY CARE / MERCY CARE ADVANTAGE AD HOC 

– DIALYSIS CLAIMS (118990) CLASSROOM 

119005 MERCY CARE AD HOC – OUTLIER CLAIMS (119005) 

MERCY CARE AD HOC – COORDINATION OF 

CLASSROOM 

119007 BENEFITS (COB) (119007) 

MERCY CARE AD HOC – OUTPATIENT FEE 

CLASSROOM 

119008 SCHEDULE PRICING (OPFS) (119008) 

MERCY CARE AD HOC – ALTCS/SNF CLAIMS 

CLASSROOM 

119009 (119009) CLASSROOM 

119010 MERCY CARE AD HOC – BANNER CLAIMS (119010) 

AETNA ONE VIRTUAL INTEGRATION TRAINING 

CLASSROOM 

119071 (119071) 

FOLLOW THE ROAD TO IDENTIFY HOSPITAL 

SELF-PACED 

119078 VERTICAL PLANS (119078) SELF-PACED 

119082 EMPLOYEE FORUM (119082) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 160 0 0 NON-ACADEMIC 

01/2010- 

12/2010 80 0 0 NON-ACADEMIC 

01/2010- 

12/2010 

01/2010- 


12/2010 160 0 0 NON-ACADEMIC 

01/2010- 

12/2010 160 0 0 NON-ACADEMIC 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



Course 

Number 

119087 

119090 

119116 

119120 


HR LINE OF SIGHT AND HR SPOTLIGHT PRESENT 

TALENT MANAGEMENT (119087) SELF-PACED 


NACO SRC REI CSR TRAINING PART 2 (119090) 

PACED 

RBCO - AETNA CITIZEN ACTION NETWORK LUNCH 

AND LEARN (119116) 


PACED 

ALTCS CULTURAL COMPETENCY AND PRACTICES: 

UNDERSTANDING WHAT DEATH AND DYING MEANS 

TO DIFFERENT CULTURES TRAINING (119120) CLASSROOM 

119125 NACO CGA REI TRAINING (119125) CLASSROOM 

119127 TRAINING ROW (119127) CLASSROOM 


119139 NACO SRC CONTINGENT REFRESHER (119139) 

PACED 

119155 RBCO ASD REFRESHER TRAINING (119155) 

POSITIVE PARENTING: TODDLERS & 

CLASSROOM 

119185 PRESCHOOLERS (119185) CLASSROOM 

119229 BAC - HAT EFFECTIVE COMMUNICATION (119229) CLASSROOM 

119235 ASO BEHAVIORAL HEALTH TRAINING SELF-PACED 

119247 BROWN BAG - LIVE MEETING (4/14/10) #119247 CLASSROOM 

119253 HOW TO NOMINATE FOR A SILVER AWARD (119253) CLASSROOM 

119257 MARYLAND PLAN SPECIFIC (MPC) (119257) 

BAC - MOTIVATING YOUR STAFF AND IMPROVING 

CLASSROOM 

119260 MORALE (119260) 

BAC - LEARNING ABOUT YOUR CONFLICT 

CLASSROOM 

119262 MANAGEMENT STYLE (119262) 

BAC STRENGTHENING WORK RELATIONSHIPS 

CLASSROOM 

119263 TEAM BUILDING (119263) 

BAC - MANAGING STRESS IN THE WORKPLACE: 

CLASSROOM 

119266 HELPING OTHERS DEAL WITH STRESS- (119266) CLASSROOM 

119273 LETTER WRITING (119273) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 

1.5 1.5 COMBINABLE COMMUNICATION ARTS 

12/2010 80 0 0 NON-ACADEMIC 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 16 0 0 NON-ACADEMIC 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 16 16 1 


ELECTIVE 

01/2010- 

12/2010 

01/2010- 



Course 

Number 

119300 

119313 

119314 


SERVICECENTER FOR LEVEL 1&2 - BUSINESS 

BUILD (119300) SELF-PACED 

RBCO 1:1 TRAINING/COACHING 2ND QUARTER 2010 


TALENT MANAGEMENT TOOLS: WHAT'S NEW IN 

2010 (119314) CLASSROOM 

119343 DO NOT CALL REGULATIONS (119343) 

DOCUMENTATION/STREAMLINE DOCUMENTATION 

SELF-PACED 

119346 REFRESHER (119346) 

ACTIVEHEALTH - ENVISION/CENTRICITY QUALITY 

CLASSROOM 

119349 PERFORMANCE EVALUATOR TRAINING (119349) 

APRIL 2010 DENTAL WEEKLY DRILL ROLLOUTS 

CLASSROOM 

119367 (119367) 

DUNN & BRADSTREET TRAINING-PART 2 NA 

SELF-PACED 

119370 RENEWAL UNDERWRITING 119370 

DUNN & BRADSTREET TRAINING PART 2 GROUP 

INSURANCE NEW BUSINESS UNDERWRITING LEC & 

CLASSROOM 

119412 NA (119412) 

DUNN & BRADSTREET TRAINING PART 2 - GROUP 

INSURANCE RENEWAL BUSINESS LEC & NA 

CLASSROOM 

119426 UNDERWRITING 119426 CLASSROOM 

119465 BUILDING TEAM UNITY FOR MANAGERS (119465) CLASSROOM 

119468 BH GRAND ROUNDS 2010 

ROOT CAUSE ANALYSIS/ACAS PLAN RECORD 

CLASSROOM 

119493 TRAINING (119493) 

DUN & BRADSTREET TRAINING - PART 2 - 

CLASSROOM 

119511 PORTFOLIO RENEWAL UNDERWRITING - 119511 

ALTCS CARE PATH TRAINING SESSION 4: END 

CLASSROOM 

119512 STAGES OF ALZHEIMER'S DISEASE (119512) 

DUNN & BRADSTREET TRAINING - PART 2 LEC 

CLASSROOM 

119537 RENEWAL UNDERWRITING 119537 

EXCEL TRAINING FOR SMALL GROUP 

CLASSROOM 

119575 UNDERWRITING (119575) 

BRENDA MODEL OF ADDICTION TREATMENT 

SELF-PACED 

119637 (119637) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


01/2010- 


01/2010- 


01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 1.5 0 0 NON-ACADEMIC 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 


01/2010- 

12/2010 

01/2010- 




ELECTIVE 


ELECTIVE

Course 

Number 

119652 

119659 

119674 


MAPSS WORK/LIFE BALANCE CONSISTENCY IN 

TIME MANAGEMENT BROWN BAG SESSIONS- PLAN 

SPONSOR SERVICES/CONSUMER FUND SERVICES 

& STRATEGIC RESOURCE COMPANY (119652) SELF-PACED 


ASO L&P TRAINING DASHBOARD TRAINING (119659) PACED 

TRAUMA, EFFECTS DURING THE LIFE CYCLE AND 

TRAUMA INFORMED TREATMENT (119674) CLASSROOM 

119704 ADAM DISABILITY SYSTEMS OVERVIEW (119704) 

ASO ASD ALTERNATE ADDRESS & INADVERTENT 

CLASSROOM 

119711 DISCLOSURE (119711) SELF-PACED 


119716 MAPSS MEDICARE PHARMACY FOR PSS (119716) 

PACED 

119735 CM REFRESHER - WEST FLEX TEAM (119735) 

NY OFFICE OF THE ATTORNEY GENERAL 

CLASSROOM 

119738 REQUIREMENTS_SFE (119738) CLASSROOM 

119741 EBS ORACLE AR SYSTEM UPGRADES (119741) SELF-PACED 


119742 MAPSS ASD DEMONSTRATION (119742) 

RBCO ASD EXTERNAL VIEW TRAINING FOR PLAN 

PACED 

119750 SPONSORS (119750) SELF-PACED 

119757 EAP NEW HIRE -- 2/10 

APRIL AETNA CLINICAL COMMUNITY GRAND 

ROUNDS (ACCGR): CASE SYNTHESIS AND CASE 

CLASSROOM 

119758 PLANNING (#119758) SELF-PACED 

119759 EAP NEW HIRE 3/22/10 

WHAT'S NEW IN ASD - MAY 2010 TRAINING 

CLASSROOM 

119796 RELEASE COMMUNICATION (119796) SELF-PACED 

119801 ALTCS MEDLINE HEART DISEASES QUIZ (119801) SELF-PACED 

119808 RBCO PHARMACY PRECERT TEACHBACKS (119808) 

ACTIVE HEALTH TALENT MANAGER BROWNBAG 

CLASSROOM 

119820 (119820) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 72 0 0 NON-ACADEMIC 

01/2010- 

12/2010 1.5 1.5 COMBINABLE 


ELECTIVE

Course 

Number 

119835 


INTRODUCTION TO MIDDLE MARKET GROUP 

INSURANCE PRE-WORK MODULE (119835) SELF-PACED 

119839 PENN PHARMACY TRAINING (119839) 

MAPSS HSA Q&A FOR INDIVIDUAL ADVANTAGE 

CLASSROOM 

119873 (119873) SELF-PACED 

119905 ASRX INFERTILITY INSURANCE (119905) CLASSROOM 

119910 KC MOD TRAINER CERTIFICATION (119910) 

PRINCIPLES OF CARE: THE PATIENT WITH AN 

CLASSROOM 

119930 OSTOMY (119930) CLASSROOM 


119983 LMH NETWORK MANAGEMENT TRAINING (119983) 

PACED 


120000 RBCO ASH NEW SCHOOL TRAINING (120000) 

PACED 


120007 RBCO ASH ECHS TRAINING (120007) 

PACED 

120025 

ASO L&P TRAINING DASHBOARD CHAMPION 



PACED 

120035 NACO-SRC SIMPLE STEPS (120035) CLASSROOM 

120038 ATV TRAIN THE TRAINER (120038) CLASSROOM 

120038 ATV TRAIN THE TRAINER (120038) CLASSROOM 

120041 ATV FOR BEGINNING RIGHT (120041) CLASSROOM 


120070 MAPSS 2010 TOC REVISION TRAINING (120070) 

PACED 

120073 RBCO ASH FRONT END RCDE TRAINING (120073) CLASSROOM 


120074 RBCO ASH GENELCO VENDOR DEMO (120074) 

PACED 

120130 

MAPPS INDIVIDUAL MARKETS TALKING POINTS 

(120130) 


PACED 

120131 COST SAVINGS__20100414 SELF-PACED 

120131 COST SAVINGS__20100414 SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 12 0 0 NON-ACADEMIC 

01/2010- 


12/2010 

01/2010- 


SCIENCE 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


Course 

Number 


120138 UB04 DATA ENTRY IN QNXT (120138) 

CHOC AD HOC – PHYSICIAN FUND (PF) MODIFIER 

CLASSROOM 

120139 (120139) CLASSROOM 

120149 COST SAVINGS DOCUMENTATION IN ATV (120149) SELF-PACED 

120154 TESTING PROCEDURAL TRAINING (120154) 

DUN & BRADSTREET PART 2 TRAINING - PUBLIC 

CLASSROOM 

120158 SECTOR & LABOR - NB UW/SS - 120158 

AETNA MEDICAID – TEXAS ENCOUNTERS 

CLASSROOM 


120206 PRECERT NON PAR REFRESHER IQA (120206) SELF-PACED 

120233 COST SAVINGS IN ATV Q&A (120233) CLASSROOM 

120282 * EAP BAC SPIRIT 110952 4/10 CLASSROOM 


120311 PSC TRAD NEW HIRE CSR WITH ASD (120311) 

PACED 


120312 PSC HMO NEW HIRE CSR WITH ASD (120312) 

TRAUMA, EFFECTS, AND INFORMED TREATMENT 

PACED 

120323 POST TEST AND CERTIFICATE SELF-PACED 

120340 ACTIVE HEALTH INTEGRATION (ALC #120340) 

FRAUD AND ABUSE TRAINING FOR NEW MEDICAID 

SELF-PACED 

120354 PLAN IN PENNSYLVANIA(120354) SELF-PACED 


120355 SUSPENDED ORDER QUEUE TRAINING (120355) 

PACED 

120371 EMOTIONAL INTELLIGENCE IN CHILDREN (120371) 

RUNNING YOUR FIRST 5K: PROPER TRAINING AND 

CLASSROOM 

120375 NUTRITION (120375) CLASSROOM 

120380 STD OPTIMIZATION FOR SNRS (120380) 

COBRA APPLICATIONS FOR MEDICARE ELIGIBLE 

SELF-PACED 

120396 MEMBERS (120396) 

THE MEA HMO AND QPOS PCP AUTO ASSIGNMENT 

SELF-PACED 

120405 PROCESS (120405) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 



ELECTIVE 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 1 1 COMBINABLE SOCIAL SCIENCE 

01/2010- 


12/2010 

01/2010- 


SCIENCE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 1.5 0 0 NON-ACADEMIC

Course 

Number 


120431 MAPSS GET SERVICES PORTAL TRAINING (120431) 

EFFECTIVE STRESS MANAGEMENT: A BALANCING 

CLASSROOM 

120437 ACT (120437) 

ARXHD - MAY ORACLE ENHANCMENT TRAINING 

CLASSROOM 

120440 (120440) CLASSROOM 

120442 NEWACTIVITY__20100423 CLASSROOM 

120444 DENYING MEDICAID CLAIMS (120444) 

ACTIVEHEALTH - POTENTIAL QUALITY OF CARE 

CLASSROOM 

120451 CONCERNS (COURSE #120451 SELF-PACED 

120484 * EAP AETNA ONE ASD 110625 4/10 CLASSROOM 

120503 QNXT CLAIMS NAVIGATION (120503) 

MAY 2010 DENTAL WEEKLY DRILL ROLLOUTS 

CLASSROOM 

120507 (120507) CLASSROOM 

120514 QNXT MEMBER MODULE TRAINING (120514) CLASSROOM 

120516 QNXT FINANCE MODULE TRAINING (120516) 

ABOVEHEALTH WEB APPLICATION NAVIGATION 

CLASSROOM 

120543 (120543) CLASSROOM 





120550 2010 WEEKLY UPDATES 05/25/10 - 120550 

QNXT - UTILIZATION MANAGEMENT MODULE 

SELF-PACED 



120575 DATA ENTRY - COURSE #120575 SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 0.25 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2010- 

8 8 0.5 

ELECTIVE 

12/2010 1.5 0 0 NON-ACADEMIC 

01/2010- 

12/2010 

01/2010- 

8 8 0.5 

12/2010 

01/2010- 




ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


Course 

Number 


120583 QNXT 3.4 PROVIDER MODULE TRAINING (120583) 

QNXT PROGRAMS, CONTRACTS, BENEFITS, FEE 

TABLES AND CLAIMS FINANCE MODULE TRAINING 

CLASSROOM 

120588 (120588) 

MAPSS INDIVIDUAL ADVANTAGE PLAN CHANGES 

CLASSROOM 

120598 (120598) 

BUSINESS COMMUNICATIONS FOR LEC UW/SS - 

CLASSROOM 

120620 HARTFORD - 120620 CLASSROOM 

120641 CPE - MERCY CARE BENEFITS (120641) 

ABH TARGET SYSTEM TRAINING (COURSE # 

CLASSROOM 

120647 120647) 

ALTCS MEDLINE LUPUS, MS, SPINAL CORD, TBI 

CLASSROOM 

120660 QUIZ (120660) 

DEVELOPING A REGRESSION TEST LIBRARY 

SELF-PACED 

120668 (120668) SELF-PACED 

120703 DISCOUNT TRAINING 120703 

MERCY CARE - MEDICAL MANAGEMENT NEW HIRE 

SELF-PACED 

120704 (120704) 

PHL 1ST QUARTER TRAINING 2010 - RECORDING, 

CLASSROOM 

120724 PART 1 (120724) 


SELF-PACED 

120727 PART 2 (120727) 

HOW IS HEALTHCARE DELIVERED AND MANAGED 

SELF-PACED 

120728 IN CALIFORNIA? (120728) 


SELF-PACED 

120730 PART 3 (120730) 

AETNA CUSTOMER CENTER, WELLNESS WORKS 

CENTER AND CONSOLIDATED LAB OPEN HOUSE 

SELF-PACED 

120741 (120741) 

BROWN BAG SESSION (JUNE 30, 2010); 

CLASSROOM 

120761 SHAREPOINT -- 120761 

CLAIMS TRAINING - DVA/DOD/MEDICAL CLAIMS 

CLASSROOM 

120774 TRAINING (120774) 

NACO SRC MEDICAID AND MEDICARE TRAINING 

CLASSROOM 

120789 (120789) CLASSROOM 

120797 MCA AD HOC – HOME HEALTH (120797) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 



Equivalency 


ELECTIVE 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 18 0 0 NON-ACADEMIC 

01/2010- 



ELECTIVE 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 


01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 



Course 

Number 


120798 MCA AD HOC – SKILLED NURSING (120798) CLASSROOM 

120807 ARE YOU GETTING THE SLEEP YOU NEED? (120807) CLASSROOM 

120821 MAPSS: TIME MANAGEMENT FOR PCCS (120821) 

NURSE SKILLS PROGRESSION WORKSHOP - 

SELF-PACED 

120840 MANAGERS/SUPERVISORS (120840) 


CLASSROOM 

120841 NURSING STAFF (120841) 

ARXHD KC QUARTERLY TRAINING - TRAIN THE 

CLASSROOM 

120872 TRAINER (120872) 

SNAGIT, OUTLOOK AND MS WORD TIPS AND 

CLASSROOM 

120893 TRICKS (COURSE #120893) 

CULTURAL COMPETENCY AND HEALTHCARE 

CLASSROOM 

120905 DELIVERY (120905) 

START SAVING FOR YOUR RETIREMENT NOW 

CLASSROOM 

120907 WEBCAST (120907) 

HEALTH LITERACY: WHAT? WHO? WHY? AND 

SELF-PACED 

120909 WHERE? (120909) 

ARXHD - MAIL ORDER DELIVERY TRAINING FOR 

CLASSROOM 

120934 QUALITY ANALYSTS (120934) CLASSROOM 

120936 CPE - MERCY CARE CLAIMS REFRESHER (9:00AM) CLASSROOM 


120946 MAPSS INTRODUCTION TO COBRA (120946) 

AETNA TOTAL CLINICAL VIEW (ATV) OVERVIEW 

PACED 

120968 (120968) 

ARXHD - CUSTOMER SERVICE QUARTERLY 

SELF-PACED 

120969 TRAINING - ORACLE PLATFORM (120969) 

2010 ANTI-TERRORISM AND ANTI-MONEY 

CLASSROOM 

120981 LAUNDERING COMPLIANCE (120981) SELF-PACED 

120996 DISABILITY CROSS TRAINING (120996) 

ARXHD - CUSTOMER SERVICE QUARTERLY 

CLASSROOM 

121018 TRAINING 2010 - KC PLATFORM (121018) CLASSROOM 

121051 SMART FRONT END REFRESHER (121051) 

TEXAS ENCOUNTER SUBMISSION PROCESS 

SELF-PACED 

121077 (121077) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 


01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



01/2010- 

12/2010 

01/2010- 


12/2010 1.5 1.5 COMBINABLE 


ELECTIVE 


ELECTIVE 

01/2010- 


01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 56 0 0 NON-ACADEMIC 

01/2010- 

12/2010 

01/2010- 


12/2010 1.5 1.5 COMBINABLE 


ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 


01/2010- 



ELECTIVE 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 1.5 0 0 NON-ACADEMIC

Course 

Number 


121097 FSA RENEWAL TRAINING 121097 

A DAY IN THE LIFE OF A CIMS PROJECT MANAGER 

SELF-PACED 

121105 121105 SELF-PACED 

121106 PUBLIC SECTOR COMPLIANCE 101 (#121106) 

NY MANAGED CARE REFORM ACT - MASTERY TEST 

SELF-PACED 

121107 - 3Q 2010 (121107) SELF-PACED 

121159 NACO ESA OVERVIEW SELF-PACED 

121224 

121230 

RAIL ROAD CUSTOMER SPECIFIC TRAINING FOR 

CALLS (121224) 


PACED 

MAY 2010 PROVIDER CONTRACTING TOPICAL 


121239 CA SETTLEMENT AGREEMENT - 121239 

NEXT GENERATION EMIS - GENERAL USER 

CLASSROOM 

121264 REFRESHER TRAINING (121264) 

SMI/NON-SMI COST-SHARING ENHANCEMENT 

SELF-PACED 

121267 (121267) SELF-PACED 

121275 NACO-SRC INTERN ORIENTATION (121275) 

TALKING TO TEENS ABOUT RISKY BEHAVIORS 

CLASSROOM 

121283 (121283) CLASSROOM 

121287 LYME DISEASE (121287) CLASSROOM 

121289 ASRX SOFT SKILLS (121289) 

HMO AND QPOS PRODUCTS ON THE ACAS 

CLASSROOM 

121305 PLATFORM OVERVIEW (121305) SELF-PACED 

121307 ASO E-TECH SUPPORT (121307) 


SELF-PACED 

121315 FUNDAMENTALS IN WOUND CARE (121315) 

CREDENTIALING EDUCATIONAL SESSION - NCQA 

SELF-PACED 

121323 (121323) CLASSROOM 

121338 CALIFORNIA WAGE-HOUR POLICY UPDATE (121338) 

DUNN & BRADSTREET TRAINING - PART 2 - 

GOVERNMENT & LABOR RENEWAL 

SELF-PACED 

121346 UNDERWRITERS (121346) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 1.5 0 0 NON-ACADEMIC 

01/2010- 

12/2010 

01/2010- 




ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 




ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 


01/2010- 



ELECTIVE

Course 

Number 

121352 


6/1 ACCELERATION TO SUPPORT EXPANDED 

DEPENDENT COVERAGE (121352) SELF-PACED 

121355 WHAT IS AVA & WHAT ARE ITS BENEFITS? (121355) 

NY OFFICE OF THE ATTORNEY GENERAL - 

SELF-PACED 

121359 ASSURANCE OF DISCONTINUANCE (121359) 

DPCI AD HOC – BEHAVIORAL HEALTH CLAIMS 

SELF-PACED 

121361 (121361) 

DPCI AD HOC – SWAPPING ACCUMULATORS 

CLASSROOM 

121374 (121374) CLASSROOM 

121395 DPCI AD HOC – OUTLIER CLAIMS (121395) 

DPCI AD HOC – COORDINATION OF BENEFITS 

CLASSROOM 

121413 (COB) CLAIMS (121413) 

MPC AD HOC – COORDINATION OF BENEFITS (COB) 

CLASSROOM 

121418 CLAIMS (121418) 

MC AD HOC – COORDINATION OF BENEFITS (COB) 

CLASSROOM 

121432 CLAIMS (121432) 

CHOC AD HOC – COORDINATION OF BENEFITS 

CLASSROOM 

121437 (COB) CLAIMS (121437) CLASSROOM 

121446 UAT DELIVERABLES OVERVIEW FOR SRW (121446) 

ALTCS MEDLINE ARTHRITIS AND OSTEOPOROSIS 

SELF-PACED 

121448 QUIZ (121448) 

NACO STD & TERM LIFE REFUND REQUESTS 

SELF-PACED 


121470 LONG TERM DISABILITY (LTD) NEW HIRE 121470 CLASSROOM 

121479 

121488 

121494 

121494 

121495 

121515 

MAPSS - HEALTH CARE REFORM & OUR INDIVIDUAL 

MEMBERS (121479) 


PACED 

NEW YORK ATTORNEY GENERAL ASSURANCE OF 

DISCONTINUANCE/SFE (121488) CLASSROOM 

JUNE 2010 DENTAL WEEKLY DRILL ROLLOUTS 


JUNE 2010 DENTAL WEEKLY DRILL ROLLOUTS 


PLANTATION STD-LTD TRANSITION TRAINING FOR 

STD 121495 CLASSROOM 

TEXAS MEDICAID ENCOUNTERS FINANCE 


Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.25 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0.66 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 1.5 1.5 COMBINABLE 


ELECTIVE

Course 

Number 

121565 


MAPSS PRODUCER WORLD HELPDESK 

WORKFLOWS (121565) CLASSROOM 









121579 NY HCRA 2010 RECERTIFICATION (121579) 

PROACTIVE DISCHARGE PLANNING MODULE 2 

SELF-PACED 

121581 MASTERY TEST (121581) SELF-PACED 

121582 MEDICARE LIS-BAE REMEDIAL TRAINING (121582) 

LIVE MEETING TRAINING FOR WEST REGION 

CLASSROOM 

121583 (COURSE 121583) 

ELECTRONIC CORRESPONDENCE HANDLING 

CLASSROOM 

121588 SYSTEM (ECHS) 2010 RECERTIFICATION (121588) 

HEADACHES 'WHAT YOU SHOULD KNOW" LUNCH 

SELF-PACED 

121592 AND LEARN 121592 

MEDICARE OUT OF AREA PROCESSING 

CLASSROOM 

121594 REFRESHER TRAINING (121594) SELF-PACED 

121595 MICHELE'S TEST (121595) 

PHARMACY PRECERT QUARTERLY TRAINING 

SELF-PACED 

121624 (121624) 

INTRODUCTION TO CENTRICITY AND THE 

CLASSROOM 

121631 PREFERENCE TAB (121631) CLASSROOM 

121637 

MAPSS- RHA ELIGIBILITY IMPLEMENTATION 

PROCESS (121637) 


PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 2.5 0 0 NON-ACADEMIC 

01/2010- 



ELECTIVE 

01/2010- 

12/2010 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 



01/2010- 


12/2010 

01/2010- 


ELECTIVE 


Course 

Number 

121657 

121659 

121675 


NON-PARTICIPATING PROVIDER REIMBURSEMENT 

BROWN BAG DISCUSSION FOR PRODUCT 

ENGINEERING (121657) CLASSROOM 

MEDICARE LIS-BAE REMEDIAL TRAINING MASTERY 

TEST (#121659) SELF-PACED 

CREATING VALUE: EFFECTIVE P&L LEADERSHIP 


121682 LEADING THROUGH TRANSITIONS (121682) CLASSROOM 

121701 

121712 

121790 

121794 

MAPPS AETNA STANDARD TABLE TRAINING FOR 

STUDENT HEALTH (121701) 


PACED 

ASO APPEALS 101 FOR CUSTOMER SERVICE 

STAFF (121712) SELF-PACED 

MAPSS: ACAS PLAN SET UP OVERVIEW FOR PCCS 


MAPSS: PCC WEB RESOURCES OVERVIEW 


121858 ADAM CALIFORNIA SETTLEMENT TRAINING (121858) CLASSROOM 

121865 

MAPSS 1:1 TRAINING/COACHING 3RD QUARTER 

2010 (121865) 


PACED 

121883 ADAM AETNA ONE LEADERSHIP TRAINING (121883) 

ACTIVEHEALTH - CLINICAL CONTENT 2010 2ND 

CLASSROOM 

121886 QUARTER ROLLOUT DM (COURSE #121886) 

ACTIVEHEALTH - CLINICAL CONTENT 2ND 

SELF-PACED 

121887 QUARTER ROLLOUT -MATE (COURSE #121887) SELF-PACED 

121888 

121889 

121908 

121921 

ACTIVEHEALTH - CLINICAL CONTENT 2ND 

QUARTER ROLLOUT 2010 - DM (COURSE # 121888) SELF-PACED 

ACTIVEHEALTH CLINICAL CONTENT ROLLOUT JUNE 

2010 - MATE (COURSE # 121889) SELF-PACED 

MAPSS INDIVIDUAL ADVANTAGE SOFT SKILLS 



ADAM AETNA ONE ALERT SETTING (121921) 

PACED 

121935 BANK OF AMERICA INTAKE TRAINING (121935) CLASSROOM 

121947 

LEADERSHIP TRAINING ON FMLA REGULATIONS 

(121947) 


PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 0.33 0 0 TOO FEW HOURS 

01/2010- 


12/2010 16 16 1 

ELECTIVE 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0.75 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 0.75 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 16 0 0 NON-ACADEMIC 

01/2010- 

12/2010 15 15 0.5 


ELECTIVE

Course 

Number 


121950 MAPSS-RHA PCC PRE-65 WORKFLOW (121950) SELF-PACED 

121952 RHA DRAFTING WORKFLOW (121952) 


ACTIVE TREATMENT MODALITIES FOR CHRONIC 

SELF-PACED 

121957 ULCERS THAT REFUSE TO HEAL (121957) 

ICD-10 REGULATORY OVERVIEW INCLUDING 5010 

SELF-PACED 

121994 TRANSACTION UPGRADE (121994) SELF-PACED 

121996 LEAVE OF ABSENCE TRIAGE TRAINING (121996) 

MAPSS DMO DENTAL VENDOR IDENTIFYING 

ORTHODONTIC WORK IN PROGRESS AND 

CLASSROOM 

122000 ORTHODONTIC TAKEOVER (122000) CLASSROOM 

122008 KC MEDICARE TOC TRAINING (122008) SELF-PACED 

122023 ADAM LTD VENDOR TRAINING (122023) CLASSROOM 

122024 UNIT RECORD MANAGER (URM) TRAINING (#122024) 

MEDICARE PROFICIENCY REMEDIATION TRAINING 

SELF-PACED 

122028 (CSR) (122028) 

WRITING SKILLS FOR MEDICARE CTM AND KANA 

SELF-PACED 

122029 STAFF TRAINING (122029) 

WRITING SKILLS FOR MEDICARE GRIEVANCE AND 

SELF-PACED 

122030 APPEALS STAFF TRAINING (122030) 


SELF-PACED 

122031 (RX) (122031) 


SELF-PACED 

122033 (CTM) (122033) 

WRITING SKILLS FOR MEDICARE CTM AND KANA 

SELF-PACED 

122034 STAFF ASSESSMENT (122034) 

MEDICARE PROFICIENCY ASSESSMENT (CSR) 

SELF-PACED 

122036 (122036) 

WRITING SKILLS FOR MEDICARE GRIEVANCE AND 

SELF-PACED 

122037 APPEALS STAFF ASSESSMENT (122037) 

MEDICARE PROFICIENCY ASSESSMENT (RX) 

SELF-PACED 

122039 (122039) 

MEDICARE PROFICIENCY ASSESSMENT (CTM) 

SELF-PACED 

122041 (122041) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2010- 



01/2010- 

12/2010 

01/2010- 


12/2010 0.75 0 0 TOO FEW HOURS 

01/2010- 

12/2010 56 0 0 


ELECTIVE 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS

Course 

Number 


122066 STD - LTD TRANSITION PROCESS (122066) 

MAPSS VENDOR ECHS CATEGORY TRAINING 

CLASSROOM 

122071 (122071) CLASSROOM 

122076 SQL SERVER 2008 REPORT BUILDER 2.0 (122076) 

MID YEAR REVIEW OVERVIEW AND DISCUSSION 

CLASSROOM 

122115 TOOL (122115) SELF-PACED 

122124 MOTIVATIONAL INTERVIEWING - (#122124) 

AETNA COMMUTER BENEFIT (ACB) REFRESHER 

CLASSROOM 

122125 TRAINING 122125 

AETNA COMMUTER BENEFITS PRODUCT 

CLASSROOM 


122151 

122168 

122183 

122193 

122197 

122237 

MENTAL HEALTH PARITY 2/3 RULE TESTING TOOL 


NACO SRC GOLDEN HOUR - DEP ELIGIBILITY TO 

AGE 26 EARLY IMPLEMENTATION (122168) 


PACED 


PACED 

ACB PRODUCT AND PARTICIPANT DEMO 


DENTAL VENDOR QUESTIONS MAILBOX 

WORKFLOW (122193) SELF-PACED 

LTD REFRESH TRAINING CURRENT LTD STAFF 


WHAT'S NEW IN ASD - AUGUST 2010 TRAINING 


122239 ASD FIND PROVIDER REDESIGN (122239) 

JUNE 2010 PROVIDER CONTRACTING TOPICAL 

SELF-PACED 

122252 (122252) CLASSROOM 

122298 ADAM LTD BENEFIT LIAISON TRAINING (122298) 

NEW YORK MANAGED CARE REFORM ACT - 3RD 

CLASSROOM 

122300 QUARTER 2010 (122300) SELF-PACED 

122325 WEB CCI - CLAIM BUSINESS SOLUTIONS -112325 

ECHOSIGN SUPPLEMENTAL TRAINING FOR 

CLASSROOM 

122327 BEHAVIORAL HEALTH TEAM - 122327 CLASSROOM 

122328 FLEXWORK - VOLUNTARY TIME OFF (VTO) - 122328 SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2010- 



01/2010- 


12/2010 

01/2010- 

8 8 0.5 

ELECTIVE 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 8 8 0.5 


ELECTIVE 

01/2010- 

12/2010 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 0.42 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 



Course 

Number 


122332 CONSULTATIVE SOLUTIONS REFRESH (122332) CLASSROOM 

122339 FIRST CALL CONNECTION - 122339 

ADAM SHORT TERM DISABILITY AUTO-CLOSURE 

SELF-PACED 

122341 PROCESS IN WKAB (122341) 

PRECERT PAR NON-PAR AMBULATORY SURGICAL 

CLASSROOM 


122354 CANDID MOMENTS: GROUP IDENTITY 

SERVICE REQUEST WORKBENCH NAVIGATION - 

SELF-PACED 

122367 EXTERNAL (122367) 

AETNA COMMUTER BENEFITS - ADMIN SITE 

SELF-PACED 

122401 (122401) 

AETNA MEDICARE COMPLIANCE AND FRAUD, 

SELF-PACED 

122404 WASTE AND ABUSE TRAINING (122404) 

ADAM STD DBM CROSS TRAINING FOR EXISTING 

SELF-PACED 

122420 STAFF (122420) 

2010 EMPLOYEE SURVEY AD HOC REPORTING 

CLASSROOM 

122429 (122429) 

ARXHD - PHL TO ORACLE MOD PLATFORM - 

SELF-PACED 

122437 REFRESHER TRAINING (122437) 

UPS DISABILITY - UPS EXPEDITED PROCESS FOR 

CLASSROOM 

122446 STD DBM (122446) 

UPS DISABILITY - STD EXPEDITED CLAIM PROCESS 

CLASSROOM 

122448 (122448) 

UPS DISABILITY - INTAKE ANALYST CLAIM 

CLASSROOM 

122452 MONITORING TOOL (122452) 

CPE - MERCY CARE PLAN CALL TRACKING 

CLASSROOM 

122456 (PHARMACY)#122456 SELF-PACED 

122469 SURVEY CHAMPIONS 2010 (122469) 

DUNN & BRADSTREET TRAINING - PART 2 AGB NB & 

SELF-PACED 

122483 RE UW/SS 

DELIVERING CULTURALLY AND LINGUISTICALLY 

CLASSROOM 

122493 APPROPRIATE CARE AND SERVICES (122493) CLASSROOM 

122499 HMO IB80 AND COBRA PROCESSING (122499) SELF-PACED 

122499 HMO IB80 AND COBRA PROCESSING (122499) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2010- 


12/2010 0.2 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0.08 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


Course 

Number 

122501 


JULY 2010 DENTAL WEEKLY DRILL ROLLOUTS 


122554 VIRTUAL FILE MANAGER TRAINING (122554) 

NACO SRC ADJUDICATION REFRESHER TRAINING 

CLASSROOM 

122575 (122575) 

ADAM CLINICAL EDUCATION RESOURCE TOOL 

CLASSROOM 

122577 (CERT) OVERVIEW (122577) CLASSROOM 

122592 

122599 

122601 

122604 

122605 

122650 

122661 

MERCY CARE: MODEL OF CARE PART 1 (COURSE # 

122592) 

MERCY CARE: MODEL OF CARE PART 2 (COURSE # 

122599) 


PACED 


PACED 

MEDICARE PROFICIENCY ASSESSMENT (RX 

CLAIMS) (122601) SELF-PACED 


MEMBER ADVOCATES AND INTERNET RESPONSE 

TEAM) (122604) SELF-PACED 


PRECERTIFICATION) (122605) SELF-PACED 

AETNA MEDICARE PHYSICIAN OUTREACH 


MERCY CARE: ALTCS MEDLINE DIABETES QUIZ 

(COURSE # 122661) SELF-PACED 

122666 INDIVIDUAL MEDICAL CONVERSION (PPO) 122666 CLASSROOM 

122668 FLEXIBLE ENGAGEMENT MODEL (122668) CLASSROOM 

122673 GEMS - WHAT IF SCREEN (122673) 

ASO SRC 1:1 TRAINING/COACHING 2ND QUARTER 

CLASSROOM 

122678 2010 (122678) 

ASO SRC 1:1 TRAINING/COACHING 3RD QUARTER 

CLASSROOM 

122680 2010 (122680) CLASSROOM 

122685 

122724 

122726 

122737 

REFERRAL-BASED PILOT FOR HMO/QPOS ON THE 

STRATEGIC PLATFORM (122685) 


PACED 

MERCY CARE: ALTCS MEDLINE DIABETES QUIZ 

(COURSE# 122724) SELF-PACED 

INDIVIDUAL CONSUMER PORTAL & UNDERWRITING 

MEHTODOLGY REVIEW 


PACED 

ALTCS COMMUNITY RESOURCES A-Z TRAINING 


Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 1.5 0 0 NON-ACADEMIC

Course 

Number 


122743 ADAM STD ATLAS TO WKAB CONVERSION (122743) CLASSROOM 

122748 ADAM WKAB PAYROLL PROCESS (122748) CLASSROOM 

122759 BR ATV DEMO 122759 CLASSROOM 


122772 ASO ASH EPDB TRAINING (122772) 

MEDICARE PROFICIENCY ASSESSMENT (SR 

BILLING CONSULTANTS AND BILLING PREMIUM 

PACED 

122785 CONSULTANTS)-122785 

PATIENT CENTERED MEDICAL HOME (PCMH) - 

SELF-PACED 

122786 (122786) 

ALTCS MODERN DIABETES MANAGEMENT 

SELF-PACED 


122797 

ASO HMO CBS STAFF TO ASSIST ASH - RCDE 

(122797) 


PACED 

122803 JCA PROVIDER SELECTION REFRESHER SELF-PACED 

122814 

ASO ASH - SCM & HMO PRODUCTION TRAINING 

(122814) 


PACED 

122817 MY CAREER COACH (122817) 

ALTCS MANDATORY AHCCCS EDUCATION, 

EMPLOYMENT AND HOUSING RESOURCES 

SELF-PACED 



122824 NACO SRC ELITE CLIENTS TRAINING (122824) 

PACED 


122833 ASO ASH - AST REFRESHER TRAINING (122833) 

PACED 


122849 NACO HORIZON CSR TEAM MBH TRAINING (122849) PACED 

122870 ASO L&P LIVEMEETING TRAINING - 122870 

NACO CUSTOMER SERVICE BOOT CAMP FOR CSRS 

CLASSROOM 

122872 (122872) CLASSROOM 

122932 SURVEY CHAMPIONS BASIC - 122932 SELF-PACED 

122954 

MAPSS- PCC TO MARKETING WEB CCI TRAINING 

(122954) 


PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



01/2010- 


01/2010- 



ELECTIVE 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 



01/2010- 

12/2010 

01/2010- 




ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 0.75 0 0 TOO FEW HOURS 

01/2010- 

12/2010 1.5 1.5 COMBINABLE 


ELECTIVE

Course 

Number 

122957 

122960 

122981 


MAPSS- IBA MEA ENROLLMENT OVERVIEW (122957) 


PACED 

HEALTH CARE REFORM - PRE-EXISTING 

CONDITION EXCLUSIONS (122960) SELF-PACED 

QUALITY CENTER MANUAL TESTING - BASICS 


122987 ACAS EB SCREEN ENHANCEMENTS (122987) 

DMO TO TRADTIONAL ORTHO PROCESSING FOR 

SELF-PACED 

122988 VENDOR CLAIMS PROCESSORS (122988) CLASSROOM 

122991 

ASO ASD & APMHELPDESK INQUIRY TRAINING FOR 

SALES (122991) 


PACED 

123001 MEDICARE GROUP LEP ATTESTATION (123001) SELF-PACED 

123039 WINDOWS 7 PROJECT: DATA CLEAN-UP (123039) 


SELF-PACED 

123055 NURSING STAFF (123055) SELF-PACED 

123057 FSA DEBIT CARD TRAINING FOR CSCS 123057 

JULY 2010 PROVIDER CONTRACTING TOPICAL 

CLASSROOM 

123061 (123061) 

MEDICARE PROFICIENCY ASSESSMENT 

(ELIGIBILITY CONSULTANT–ELECT AND PSS TECH 

CLASSROOM 

123094 LEAD)-123094 


SELF-PACED 

123096 (ELIGIBILITY CONSULTANT MR&R)-123096 


(ELIGIBILITY CONSULTANTS - PENDING AND PSS 

SELF-PACED 

123098 CONSULTANTS - PENDING)-123098 SELF-PACED 

123099 

123100 

123101 

123106 


(ELIGIBILITY CONSULTANTS-PROCESSING AND 

SENIOR PSS CONSULTANTS-PROCESSING)-123099 SELF-PACED 

MEDICARE PROFICIENCY ASSESSMENT (PSS 

CONSULTANT - ENROLLMENT RECON)-123100 SELF-PACED 

MEDICARE PROFICIENCY ASSESSMENT (PSS 

CONSULTANT-TRR RECON AND SENIOR PSS 

CONSULT-TRR)-123101 SELF-PACED 

ADAM WKAB REPORTS AND PERFORMANCE 

SUPPORT TOOL TRAINING (123106) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 



01/2010- 

12/2010 

01/2010- 



01/2010- 


01/2010- 

12/2010 

01/2010- 



01/2010- 

12/2010 

01/2010- 



Course 

Number 

123130 


AETNA WRITTEN COMMUNICATION TRAINING 


123136 CFSU PRODUCT CERTIFICATION (123136) CLASSROOM 


123161 MAPSS- ODS OVERVIEW FOR QUALITY (123161) 

PACED 

123188 

123196 

123227 

123239 

123241 

123246 

123256 

2011 MEDICARE PRODUCER CERTIFICATION 

REPORTING 

2011 MEDICARE PRODUCER CERTIFICATION 

ADMINISTRATION 


PACED 


PACED 

ARXHD - CUSTOMER SERVICE - KC - MOD - TTT FOR 

NOTES JOB AIDE (123227) SELF-PACED 

MSO FINANCIAL INFORMATION SYSTEMS (FIS) AND 

ORACLE TRAINING FOR MEDICARE CSRS - 123239 SELF-PACED 

HEALTH CARE REFORM - WHAT'S IN IT FOR ME 


NCO L&P ACTION LEARNING - PHOTOSHOP 

ELEMENTS (#123246) SELF-PACED 

ANTI-HARASSMENT TRAINING FOR MANAGERS 








ASRX - CUSTOMER SERVICE - COMPASS - INDEXER 

SELF-PACED 

123274 (123274) CLASSROOM 


123310 MAPSS- PCC TO MARKET: NBID TRAINING (123310) 

PACED 

123312 RE-EVAL TRAINING (123312) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 



ELECTIVE 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



Course 

Number 

123313 


HEALTH CARE REFORM PREVENTIVE SERVICES 

AND TRACKING OF THE HEALTH CARE REFORM 

PLAN STATUS (123313) SELF-PACED 

123325 ALTCS MEDLINE DIABETES QUIZ (123325) 

DEMONSTRATING VALUE SCORECARD TRAINING 

SELF-PACED 

123337 (123337) 

NCM AETNA ONE CLINICAL TRAIN THE TRAINER 

CLASSROOM 

123346 (123346) 

ASRX - MANUFACTURER REFERRAL PROCESSING - 

CLASSROOM 

123373 CROSS TRAINING (123373) CLASSROOM 


123396 NACO SRC FCR LUMINX (123396) 

MIDDLE MARKET PHARMACY SALES RE- 

PACED 

123401 CONTRACTING (123401) CLASSROOM 


123405 NACO SRC EPDB OVERVIEW (123405) 

ARXHD-KC PLATFORM EXTENDED TRAINING 

PACED 

123411 (123411) 

CANDID MOMENTS: GETTING TO KNOW THE 

CLASSROOM 

123413 GENERATIONS (COURSE # 123413) SELF-PACED 

123419 

123422 

123424 

123434 

123475 

ACTISURE CSR NEW HIRE TRAINING CLASS - 

TAMPA 


PACED 

ARXHD-MOD-POMPANO BEACH-ORACLE TRAINING 



ACAS CSR NEW HIRE TRAINING CLASS - SEATTLE 

PACED 


ARXHD - KC - 3RD QUARTERLY TRAINING (123434) 

PACED 

ARXHD - PB - CUSTOMER SERVICE - 3RD 

QUARTELY TRAINING (123475) 


PACED 

123511 CLAIMCHECK EXPANSION (123511) 

ASO BUSINESS WRITING SKILLS: SESSION 1 - 

CLASSROOM 

123549 (123549) 

CANDID MOMENTS: GETTING TO KNOW THE 

GENERATIONS (AETNA LEARNING CENTER # 

CLASSROOM 

123554 123554) SELF-PACED 

123575 

NACO SRC GOLDEN HOUR ANCILLARY ONLY 

OFFERINGS (123575) 


PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 40 0 0 NON-ACADEMIC 

01/2010- 


12/2010 24 24 1.5 

ELECTIVE 

01/2010- 



ELECTIVE 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 280 0 0 NON-ACADEMIC 

01/2010- 


12/2010 

01/2010- 

40 40 2.5 

ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 



01/2010- 

12/2010 

01/2010- 


12/2010 6 SAME AS LINE 5464,5648 


ELECTIVE 

01/2010- 

12/2010 

01/2010- 



Course 

Number 

123597 

123603 

123605 

123630 


ASO BUSINESS SKILLS - WRITING COACHES 



MEDICARE PSS REFRESHER TRAINING - 123603 

PACED 

SCM HOSPITAL RATE WIZARD: MID-AMERICA 

REGION (123605) CLASSROOM 

CREDENTIALING VENDOR REFRESH SESSION - 


123634 CREDENTIALING ACCENTURE REFRESH - 123634 CLASSROOM 

123636 HEALTH CARE REFORM OVERVIEW (123636) SELF-PACED 

123649 

2010 TALENT MANAGER SKILLS INVENTORY 

MAINTENANCE OVERVIEW AND PROCESS (123649) CLASSROOM 

123655 MSO PHARMACY REFUND PROCESS - 123655 

CPE - MERCY CARE CLAIMS REFRESHER PART II - 

SELF-PACED 

123699 123699 CLASSROOM 

123719 MEDICARE SECONDARY PAYER TRAINING SELF-PACED 

123724 ORTHONET FOCUS CLAIM REVIEW (123724) SELF-PACED 

123733 BAC LTD TRANSITION TRAINING (123733) CLASSROOM 

123735 BAC MEDICAL RECORDS TRAINING (123735) 

ADAM RTW AUTOCALL - STD TASK 

CLASSROOM 

123737 DEMONSTRATION (123737) 

BAC PROCESS TRAINING FOR TENURED STD 

SELF-PACED 

123744 STAFF (123744) CLASSROOM 

123746 MEDICARE ASD CTI TRAINING (123746) 

MAPSS HEALTHY NEW YORK CONTINGENT 

SELF-PACED 

123762 TRAINING (123762) 

CREDENTIALING: NETWORK & BUSINESS CRITERIA 

INFORMATION (NETBUS) OVERVIEW FOR 

CLASSROOM 

123764 NETWORK (123764) SELF-PACED 

123800 RBCO ASH CSR NEW HIRE TRAINING (123800) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 



Equivalency 


ELECTIVE 

01/2010- 


01/2010- 

12/2010 16 16 1 


ELECTIVE 

01/2010- 

12/2010 

01/2010- 



01/2010- 



ELECTIVE 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 


01/2010- 



ELECTIVE 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 160 0 0 NON-ACADEMIC

Course 

Number 


123802 PRECERT IQA REFRESHER REHIRE (123802) 


SELF-PACED 

123814 PLAN (123814) 

PHL - CUSTOMER SERVICE BASIC TRAINING - 

SELF-PACED 

123825 TRAIN THE TRAINER (123825) CLASSROOM 

123827 

123843 

DEDICATED UNIT ATV MIGRATION TRAINING - 

(123827) 

MEDICARE FALL SALES CONFERENCE (123843) 


PACED 


PACED 

123856 ALTCS PROCESS OF DYING TRAINING (123856) 

SALESFORCE.COM MEETING TRAINING FOR 

CLASSROOM 

123859 ADMINISTRATIVE ASSISTANTS (123859) CLASSROOM 

123861 SALESFORCE.COM TRAINING (123861) 

HEALTH CARE REFORM – STANDARDS FOR 

DOCUMENTATION AND STORAGE OF INFORMATION 

CLASSROOM 

123866 (123866) SELF-PACED 

123872 PERFORMANCE CONSULTING (123872) SELF-PACED 

123877 TRAINING PROGRESS REPORT (123877) SELF-PACED 

123883 FLOW CONTROL (123883) CLASSROOM 

123888 OVERPAYMENT TRACKING SYSTEM (OPT) (123888) 

LICENSING & APPOINTMENT FOR INTERNAL 

SELF-PACED 

123914 PRODUCERS (#123914) 

CPSO FORGIVENESS OF COINSURANCE TRAINING 

SELF-PACED 

123936 (123936) SELF-PACED 

123940 

123942 

MAPSS: NA PSS- EBS BPC CONVERSION TRAINING 

(123940) 


PACED 

2010 COMPLAINT, GRIEVANCE AND APPEAL (CG&A) 

LETTER WRITING RECERTIFICATION ASSESSMENT. 


123944 MAPSS AEXCEL TRAINING (123944) SELF-PACED 

123964 SCM 101 VIRTUAL (NORTHEAST/AWCA) - (123964) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 36 0 0 NON-ACADEMIC 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 1.5 1.5 COMBINABLE 


SCIENCE 


ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2010- 

8 8 0.5 

ELECTIVE 

12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 60 0 0 NON-ACADEMIC 

01/2010- 

12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 


Course 

Number 

123970 

123971 

123982 

124042 


CREDENTIALING CUP OF JOE - COACH JACK 


ASA (AETNA SIGNATURE ADMINISTRATOR) 

CUSTOMER SERVICE (123971) CLASSROOM 

CREDENTIALING FURTHER INVESTIGATION 


E.E. CAMMACK GROUP SCHOOL - SPECIALTY REP 


124048 ASRX TRAIN THE TRAINER (124048) CLASSROOM 

124091 

124101 

124105 

124134 

124162 

124165 

MSO OPEN ENROLLMENT 2011 PFFS TRAINING - 

124091 


PACED 

MEDICARE COMPLIANCE TRAINING REFRESHER 

MODULES (124101) SELF-PACED 

MAPSS- NEW PRODUCT TRAINING FOR NATIONAL 

ACCOUNT PCCS (124105) 


PACED 

124134-DUALLY ENROLLED FEHBP/FEDVIP + 

SINGLE ENROLLED FEHBP/FEDVIP CLASSROOM 

MRPCO ILINC ORIENTATION AND CERTIFICATION 

PART 1 (124162) 


PACED 

WELLNESS WORKS FITNESS CENTER GUIDED 

TOUR(124165) CONTACT: CHERYL L. WARD CLASSROOM 

124167 AETNA 101 

2012 AEXCEL: PROPOSED PROGRAM CHANGES 

CLASSROOM 

124171 (124171) SELF-PACED 

124182 

124200 

124214 

124216 

124217 

124220 

124235 

ASO PLAN SPONSOR LIAISON TRAINING FOR ASD & 

ACAS SCREENS (124182) 


PACED 

MEDICARE PROFICIENCY REMEDIAL TRAINING 

MASTERY TEST (RX CLAIMS) (124200) SELF-PACED 

MEDICARE PROFICIENCY REMEDIAL TRAINING 

MASTERY TEST (RX MA/IRT) (124214) SELF-PACED 

MEDICARE PROFICIENCY REMEDIAL TRAINING TBT 

(RX MA/IRT) (124216) SELF-PACED 

OVERPAYMENT TRACKING SYSTEM (OPT) UPDATE 

TRAINING (OFFSHORE NCO) (124217) CLASSROOM 

MEDICARE PROFICIENCY REMEDIAL TRAINING TBT 

(RX CLAIM) (124220) SELF-PACED 

MAPSS HCR CODING INSTRUCTIONS FOR TRAD 

ACAS IMPLEMENTATION CONSULTANTS (124235) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 40 0 0 NON-ACADEMIC 

01/2010- 

12/2010 24 24 1.5 


ELECTIVE 

01/2010- 


01/2010- 


12/2010 

01/2010- 


ELECTIVE 


01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 2.25 2.25 COMBINABLE 


ELECTIVE

Course 

Number 

124236 

124250 


AETNA HEALTHY LIFESTYLE COACHING PROGRAM - 

COURSE #124236 SELF-PACED 

CLINICAL WORKSHOP: HOME INTRAVENOUS 

THERAPY (124250) CLASSROOM 

124254 NACO SRC CLAIMS SYSTEMS TRAINING (124254) 

KC MOD - MEDICARE IDENTIFICATION TRAINING - 

CLASSROOM 

124263 ACS (124263) 

KC MOD MEDICARE IDENTIFICATION TRAINING - 

CLASSROOM 

124265 PGH (124265) CLASSROOM 

124288 NEWHIRETRAININGHOMEWORKMODULE7 (124288) SELF-PACED 

124325 NCM CLINICAL AETNA ONE TRAINING (124325) 

ADAM INTAKE REPRESENTATIVE (IR) TRAINING 

CLASSROOM 

124362 (124362) CLASSROOM 

124365 OVERAGE DEPENDENT PROCESSING (124365) SELF-PACED 

124366 CAROL B TEST (124366) 

ACAS OV SCREEN - OVERPAYMENT TRACKING 

SELF-PACED 

124377 (124377) 

HMO AND QPOS PRODUCTS ON ACAS FUNCTIONAL 

SELF-PACED 

124380 TRAINING (124380) 

INTRO. TO BICYCLING COMMUTING (124394); 

SELF-PACED 

124394 CONTACT: CHERYL L. WARD 

PREPARING TO APPLY FOR COLLEGE(124406) 

CLASSROOM 

124406 CONTACT; CHERYL L. WARD CLASSROOM 

124409 

124420 

124426 

124430 

124442 

124443 

CLAIM CHECK 8.5 FOR CLAIMS PROCESSING 

(COURSE # 124409) 

CLEAR CLAIM CONNECTION WEBSITE COURSE 

FOR CLAIMS PROCESSING (COURSE #124420) 

TRAD CBS MENTAL NERVOUS REFRESHER 



PACED 


PACED 


PACED 

MAPSS MEDICAL CSR REFRESHER FOR FSA CSR'S 


HOW AETNA MEDICARE WORKS: EMPLOYER 

GROUP (124442) SELF-PACED 

HOW AETNA MEDICARE WORKS: INDIVIDUAL 

MEDICARE (124443) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 



ELECTIVE 

01/2010- 


12/2010 

01/2010- 

8 8 0.5 

ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 40 0 0 NON-ACADEMIC 

01/2010- 


12/2010 

01/2010- 

44 44 2.5 

ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



01/2010- 



ELECTIVE 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0.75 0 0 TOO FEW HOURS

Course 

Number 


124449 AGB CBS DENTAL TRAINING 

HERBS & SUPPLEMENTS: FACT OR FICTION(124452) 

CLASSROOM 

124452 CONTACT: CHERYL L. WARD 

GET FROM TRAINING GAPS TO LEARNING & 

CLASSROOM 

124453 PERFORMANCE OBJECTIVES (124453) 

ALTCS SEATING AND POSITIONING FOR SKIN 

INTEGRITY AND MAXIMUM EFFICIENCY TRAINING 

SELF-PACED 

124460 (124460) 

THE LIFE STYLE AND MANAGEMENT OF HIGH 

CLASSROOM 

124463 BLOOD PRESSURE - PHOENIX AZ. 124463 CLASSROOM 

124464 CLAIMSXTEN NOVEMBER 2010 RELEASE (124464) 

ADAM ATLAS AND WKAB SYSTEMS INQUIRY 

SELF-PACED 

124467 INTRODUCTION AND REVIEW (124467) 

HIGH BLOOD PRESSURE AND YOUR DIET - GILA 

CLASSROOM 

124469 MEETING ROOM 

HIGH BLOOD PRESSURE AND YOUR DIET - GILA 

CLASSROOM 

124469 MEETING ROOM COURSE # 124469 CLASSROOM 

124475 AETNA ONE PRECEPTOR CLASS (124475) 

SEPTEMBER 2010 DENTAL WEEKLY DRILL 

CLASSROOM 

124494 ROLLOUTS (124494) SELF-PACED 

124564 

124569 

124575 

124577 

UPS DISABILITY -APS REFERRAL PROCESS 

TRAINING-UPS COMMUNICATION UDATES (124564) CLASSROOM 

ARXHD - PB - OPERATIONS- MEDICARE 

IDENTIFICATION TRAINING (124569) CLASSROOM 

EQUAL EMPLOYMENT OPPORTUNITY / 

AFFIRMATIVE ACTION COMPLIANCE FOR 

MANAGERS (124575) CLASSROOM 

PREPARING FOR AN OFCCP AUDIT OF THE 

CORPORATE HEADQUARTERS (124577) CLASSROOM 

124588 MONDAY MORNING LEADERSHIP 124588 CLASSROOM 



PACED 

124614 

124615 

VOLUNTARY PRODUCTS BRAINSHARK 

PRESENTATION (124614) 


PACED 

CFS EFFECTIVE COMMUNICATION AND 

COLLABORATION SKILL (124615) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 27 27 1.5 COMBINABLE 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 1.5 0 0 NON-ACADEMIC 

01/2010- 

12/2010 

01/2010- 


12/2010 1.5 0 0 NON-ACADEMIC 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 8.5 8.5 0.5 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 

01/2010- 


12/2010 0.16 0 0 TOO FEW HOURS 

01/2010- 



ELECTIVE

Course 

Number 


124639 AHM TIME TRACKING TRAINING (124639) SELF-PACED 

124642 LOAD BALANCING TOOL TRAINING (124642) CLASSROOM 

124692 ADAM IHD REFRESHER TRAINING (124692) 

UNDERSTANDING THE 2010/2011 AETNA 

CLASSROOM 

124722 RETIREMENT PLAN (124722) 

NCO L&P ACTION LEARNING - FLASH DRAWING 

SELF-PACED 

124758 TECHNIQUES (#124758) 

HEALTH CARE REFORM: GRANDFATHERED 

SELF-PACED 

124850 STATUS (124850) 

ALTCS NEGATIVE PRESSURE WOUND THERAPY 

SELF-PACED 


124894 BEREAVEMENT TRAINING (124894) SELF-PACED 

124897 

MAPSS: OPEN ENROLLMENT PCC ROAD SHOW 

(124897) 


PACED 


BRINGING IT ALL TOGETHER TO HELP YOU SELL 

SELF-PACED 

124935 124935 

CULTURAL COMPETENCY: DIVERSITY AND 

CLASSROOM 

124938 STEREOTYPES (124938) 

ALTCS ACTIVE LISTENING - READING BETWEEN 

CLASSROOM 

124940 THE LINES TRAINING (124940) CLASSROOM 

124942 MAPSS ASD TRAINING (124942) 

MEDICARE PSS 2011 OPEN ENROLLMENT TRAINING 

SELF-PACED 

124951 (124951)MS CLASSROOM 


124954 MAPSS: ID CARD BROWN BAG LUNCH (124954) 

PACED 

124956 MOTIVATIONAL INTERVIEWING, COURSE #124956 

AETNA ONE CLINICAL NEW HIRE CERTIFICATION 

CLASSROOM 

124960 (ALC# 124960) 

ACTIVEHEALTH CLINICAL CONTENT RELEASE 

SELF-PACED 

124979 SEPTEMBER 2010 - COURSE #124979 

DUAL DIAGNOSIS AKA CO-OCCURRING DISORDERS 

SELF-PACED 

124987 (124987) CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 



01/2010- 



ELECTIVE 

01/2010- 

12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 1.5 1.5 COMBINABLE 

ELECTIVE 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 0 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 1.5 1.5 COMBINABLE SOCIAL SCIENCE 

01/2010- 

12/2010 1.5 1.5 COMBINABLE 


ELECTIVE 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 



01/2010- 


12/2010 

01/2010- 

8 8 0.5 

ELECTIVE 

12/2010 

01/2010- 



01/2010- 



ELECTIVE

Course 

Number 


125029 ALTCS MANDATORY MEDICARE TRAINING (125029) CLASSROOM 

125048 SOLD CASE FORMS (125048) CLASSROOM 

125054 MSO 2011 OPEN ENROLLMENT TRAINING - 125054 SELF-PACED 

125056 ECHOSIGN LIBRARIAN TRAINING - 125056 CLASSROOM 

125077 CANDOR WORKSHOP TRAINING (125077) 

HEALTH CARE REFORM - GRANDFATHERING 

SELF-PACED 

125079 PROVISION (125079) 

2011 ANNUAL ENROLLMENT BENEFITS OVERVIEW 

SELF-PACED 

125080 (125080) 

NACO SRC AETNA STANDARD TABLE (AST) 

SELF-PACED 


125104 IHD LEVEL 1 CERTIFICATION TEST (125104) 

ADAM STD RTW FOCUS FOR MANAGEMENT 

SELF-PACED 

125113 (125113) CLASSROOM 

125134 SKILLS PROGRESSION FOR CLINICAL MANAGERS 

HOSPITAL NEGOTIATION STRATEGY AND TERM 

SELF-PACED 

125158 MANAGEMENT PROCESS (125158) CLASSROOM 

125165 

125167 

RELATIONSHIP MARKETING IN A NEW ECONOMY- 

HARTFORD IN PERSON SESSION-TUESDAY, 

SEPTEMBER 28 @ NOON (#125165) 


PACED 

PSC SPECIALIZED GOLDEN HOUR - TRAD APPLIED 

BEHAVIORAL ANALYSIS (125167) SELF-PACED 

125169 ALTCS ETHICS TRAINING (125169) CLASSROOM 

125177 ECHOSIGN ADMINISTRATOR TRAINING (125177) SELF-PACED 

125188 IHD LEVEL 1 CERTIFICATION (125188) SELF-PACED 

125188 IHD LEVEL 1 CERTIFICATION (125188) SELF-PACED 

125201 ENSURING EFFECTIVE COMMUNICATIONS (125201) 

PREVENTING INJURY - A PROACTIVE APPROACH 

CLASSROOM 

125212 TO YOUR SAFETY ACTIVITY__125212 CLASSROOM 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 



Equivalency 


ELECTIVE 

01/2010- 

12/2010 

01/2010- 



01/2010- 



ELECTIVE 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 1.5 1.5 COMBINABLE COMMUNICATION ARTS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 

1.5 1.5 COMBINABLE SOCIAL SCIENCE 

12/2010 

01/2010- 

1.5 1.5 COMBINABLE SOCIAL SCIENCE 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS

Course 

Number 

125215 

125224 


CREDENTIALING VENDOR FULL FILE REFRESH 


INJURY TREATMENTS - A PROACTIVE APPROACH 

TO YOUR SAFETY (125224) CLASSROOM 

EK-10019 MANAGING PROJECTS (SECOND EDITION) SELF-PACED 

EK-10020 MASTERING COLD CALLS (SECOND EDITION) 

WINDOWS SHAREPOINT SERVICES WEB 

SELF-PACED 

EK-10022 WORKSPACE SELF-PACED 

EK-10031 LEADING EFFECTIVE MEETINGS (SECOND EDITION) SELF-PACED 

EK-10034 ACROBAT(R) 7.0: LEVEL 2 (PART 1) SELF-PACED 

EK-10035 ACROBAT(R) 7.0: LEVEL 1 (PART 1) 

WINDOWS SHAREPOINT SERVICES 

SELF-PACED 

EK-10038 ADMINISTRATION 

NEGOTIATING FOR THE SALES PROFESSIONAL 

SELF-PACED 

EK-10041 (SECOND EDITION) SELF-PACED 

EK-1016 WINDOWS XP PROFESSIONAL: LEVEL 1 SELF-PACED 

EK-1019 INTERNET EXPLORER 6.0: INTRODUCTION 

WORD 2003: CONTROLLING DOCUMENT 

SELF-PACED 

EK-103 INFORMATION SELF-PACED 

EK-10627 TIME MANAGEMENT (SECOND EDITION) SELF-PACED 

EK-10648 ACROBAT(R) 7.0: LEVEL 1 (PART 2) SELF-PACED 

EK-10655 ACROBAT(R) 7.0: LEVEL 2 (PART 2) 

RELATIONAL DATABASE DESIGN: A PRACTICAL 

SELF-PACED 

EK-1094 APPROACH SELF-PACED 

EK-1253 VISIO 2000 PROFESSIONAL: BASIC SKILLS 

CRYSTAL REPORTS XI: REPORT MANIPULATION IN 

SELF-PACED 

EK-12846 CRYSTAL REPORTS XI SELF-PACED 

EK-12847 CRYSTAL REPORTS XI: CREATING REPORTS SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 

01/2010- 


12/2010 0.5 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 




ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE

Course 

Number 

EK-12905 


CRYSTAL REPORTS XI: ARRANGING AND 

DISPLAYING REPORT DATA SELF-PACED 

EK-13266 CRYSTAL REPORTS XI: REPORT ENHANCEMENTS SELF-PACED 

EK-13271 CRYSTAL REPORTS XI: FORMATTING REPORTS 

CRYSTAL REPORTS XI: CHARTING AND 

SELF-PACED 

EK-13294 DISTRIBUTING DATA 

CRYSTAL REPORTS XI: DATA ACCESS 

SELF-PACED 

EK-15033 TECHNIQUES 

PERSONAL FINANCIAL PLANNING (SECOND 

SELF-PACED 

EK-15053 EDITION) SELF-PACED 

EK-15054 LEADING EFFECTIVE TEAMS (SECOND EDITION) 

CREATING A STRONG LEADERSHIP TEAM (SECOND 

SELF-PACED 

EK-1561 EDITION) 

EVALUATING CHANGE FOR MANAGERS (INCLUDES 

SELF-PACED 

EK-16869 SIMULATION) 

EFFECTIVE TIME MANAGEMENT FOR YOU 

SELF-PACED 

EK-16870 (INCLUDES SIMULATION) 

GET THE MOST OUT OF YOUR MEETINGS 

SELF-PACED 


RELATIONAL DATABASE DESIGN (SECOND 

SELF-PACED 


MICROSOFT(R) OFFICE INFOPATH(TM) 2003: 

SELF-PACED 

EK-1733 CREATING INFOPATH FORMS 

DYNAMIC BUSINESS PRESENTATIONS (INCLUDES 

SELF-PACED 


EFFECTIVE BUSINESS WRITING (INCLUDES 

SELF-PACED 


PERSUASIVE BUSINESS WRITING (INCLUDES 

SELF-PACED 


MOTIVATING YOUR EMPLOYEES (INCLUDES 

SELF-PACED 


REALISTIC TIME MANAGEMENT GOALS (INCLUDES 

SELF-PACED 


WRITING EFFECTIVE EMAILS (INCLUDES 

SELF-PACED 


BUSINESS MEETING SKILLS (INCLUDES 

SELF-PACED 

EK-17502 SIMULATION) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 

8.98 8.98 0.5 

12/2010 

01/2010- 

1.15 1.15 *COMBINABLE 

12/2010 1.43 1.43 COMBINABLE 


Equivalency 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 0.66 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 3.53 3.53 COMBINABLE 


ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 0.66 0 0 TOO FEW HOURS 

01/2010- 

12/2010 2.45 2.45 COMBINABLE 


ELECTIVE

Course 

Number 


EK-1752 VISIO(R) 2003 PROFESSIONAL 

MICROSOFT PROJECT 2003: CREATING AND 

SELF-PACED 

EK-1798 MODIFYING A PROJECT PLAN 

OUTLOOK 2003: COMMUNICATING, CUSTOMIZING 

SELF-PACED 

EK-1816 AND ORGANIZING 

OUTLOOK 2003: WORKING OFFLINE AND WITH 

SELF-PACED 

EK-1817 ITEMS SELF-PACED 

EK-1818 WORD 2003: MAKING INFORMATION ACCESSIBLE 

WORD 2003: MAKING DOCUMENTS MORE 

SELF-PACED 

EK-1819 READABLE 

MICROSOFT PROJECT 2003: WORKING WITH AN 

SELF-PACED 

EK-1820 IMPLEMENTED PROJECT PLAN 

MICROSOFT(R) OFFICE EXCEL 2003: 

SELF-PACED 

EK-1821 INTRODUCTION TO VBA SELF-PACED 

EK-18226 MANAGING CONFLICT (INCLUDES SIMULATION) 

PLANNING AND CONTROLLING BUDGETS 

SELF-PACED 


MAKING WISE INVESTMENT DECISIONS (INCLUDES 

SELF-PACED 


MANAGING INNOVATION AND CREATIVITY 

SELF-PACED 


PREPARING TO NEGOTIATE (INCLUDES 

SELF-PACED 


LEADING YOUR TEAM TO BUSINESS RESULTS 

SELF-PACED 


SUCCEEDING THROUGH TEAMWORK IN BUSINESS 

SELF-PACED 


COMMUNICATING CLEARLY (INCLUDES 

SELF-PACED 


EK-1834 MICROSOFT(R) PUBLISHER 2003: LEVEL 1 

ACCESS 2003: IMPROVING USABILITY WITH 

SELF-PACED 

EK-1837 ACCESS MACROS 

ACCESS 2003: STRUCTURE AND ANALYZE DATA 

SELF-PACED 

EK-1838 WITH ADVANCED QUERIES 

ACCESS 2003: IMPROVING THE EFFECTIVENESS 

SELF-PACED 

EK-1839 OF AN ACCESS DATABASE SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 




Equivalency 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 2 2 *COMBINABLE *COMMUNICATION ARTS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 2.5 2.5 COMBINABLE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE

Course 

Number 

EK-1840 

EK-1841 

EK-1843 


ACCESS 2003: INTEGRATING ACCESS WITH THE 

WEB, XML, AND OFFICE APPLICATIONS SELF-PACED 

ACCESS 2003: OPTIMIZING AND SECURING ACCESS 

DATABASE APPLICATIONS SELF-PACED 

WINDOWS SHAREPOINT SERVICES: BUILDING 

COLLABORATIVE SOLUTIONS WITH TEAM WEB 

SITES SELF-PACED 

EK-1845 MICROSOFT(R) OFFICE EXCEL 2003: LEVEL 3 SELF-PACED 

EK-1850 MICROSOFT(R) OFFICE WORD 2003: LEVEL 3 SELF-PACED 

EK-1851 MICROSOFT(R) OFFICE OUTLOOK 2003: LEVEL 3 SELF-PACED 

EK-1852 EXCEL 2003: COLLABORATING WITH WORKBOOKS SELF-PACED 

EK-1853 EXCEL 2003: MANIPULATING WORKBOOKS 

MICROSOFT OFFICE 2003: TRANSITION FROM 

SELF-PACED 

EK-1870 OFFICE 2000 SELF-PACED 

EK-1877 MICROSOFT(R) OFFICE ACCESS 2003: LEVEL 3 SELF-PACED 

EK-1878 MICROSOFT(R) OFFICE ACCESS 2003: LEVEL 4 

POWERPOINT 2003: WORKING WITH TABLES, 

SELF-PACED 

EK-1905 CHARTS, AND DIAGRAMS 

POWERPOINT 2003: CREATING A BASIC 

SELF-PACED 

EK-1906 PRESENTATION SELF-PACED 

EK-1907 POWERPOINT 2003: MODIFYING PRESENTATIONS 

EXCEL 2003: WORKING WITH EXISTING 

SELF-PACED 

EK-1910 WORKBOOKS SELF-PACED 

EK-1911 EXCEL 2003: WRITING FORMULAS SELF-PACED 

EK-1912 EXCEL 2003: FORMATTING EXCEL SELF-PACED 

EK-1913 POWERPOINT 2003: DELIVERING PRESENTATIONS SELF-PACED 

EK-1914 EXCEL 2003: ANALYZING AND MANAGING DATA SELF-PACED 

EK-1916 MICROSOFT(R) OFFICE OUTLOOK 2003: LEVEL 2 SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 

12/2010 

01/2010- 


12/2010 2.36 2.36 COMBINABLE 

01/2010- 

12/2010 

01/2010- 

10.96 10.96 0.5 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 4.5 4.5 COMBINABLE 


Equivalency 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE

Course 

Number 

EK-19171 


MICROSOFT(R) WINDOWS VISTA(TM): NEW 

FEATURES SELF-PACED 

EK-19172 ACROBAT 8.0: NEW FEATURES SELF-PACED 

EK-1918 ACCESS 2003: WORKING WITH REPORTS 

DEVELOPING AND LEADING AN EFFECTIVE TEAM 

SELF-PACED 


COMMUNICATING ACROSS CULTURES (INCLUDES 

SELF-PACED 


NEGOTIATING SKILLS IN ACTION (INCLUDES 

SELF-PACED 


FINANCIAL PERFORMANCE ESSENTIALS 

SELF-PACED 


BUILDING DYNAMIC BUSINESS TEAMS (INCLUDES 

SELF-PACED 


PRESENTING YOUR IDEAS EFFECTIVELY 

SELF-PACED 


MEASURING TEAM PERFORMANCE (INCLUDES 

SELF-PACED 


SOLVING PROBLEMS LOGICALLY (INCLUDES 

SELF-PACED 


EFFECTIVE MANAGEMENT: COMMUNICATING 

SELF-PACED 

EK-19218 SUCCESSFULLY (INCLUDES SIMULATION) SELF-PACED 

EK-19219 

EFFECTIVE MANAGEMENT: CREATING 

SUCCESSFUL SOLUTIONS (INCLUDES SIMULATION) SELF-PACED 

EK-19220 MAKING TEAM DECISIONS (INCLUDES SIMULATION) 

EFFECTIVE MANAGEMENT: DEVELOPING AS A 

SELF-PACED 

EK-19221 MANAGER (INCLUDES SIMULATION) 

MAKING GROUP DECISIONS (INCLUDES 

SELF-PACED 


DEFINING THE ISSUE OF A PROBLEM (INCLUDES 

SELF-PACED 


INVESTIGATING THE PROBLEM (INCLUDES 

SELF-PACED 


SELECTING THE SOLUTION FOR A PROBLEM 

SELF-PACED 

EK-19225 (INCLUDES SIMULATION) SELF-PACED 

EK-19226 ACCEPTING A DECISION (INCLUDES SIMULATION) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 1.65 1.65 *COMBINABLE 


Equivalency 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 1.73 1.73 *COMBINABLE *COMMUNICATION ARTS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 




ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 3 3 *COMBINABLE *COMMUNICATION ARTS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 




ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE

Course 

Number 

EK-19227 

EK-19228 

EK-19229 


EFFECTIVE MANAGEMENT: CULTIVATING GREAT 

TEAMS (INCLUDES SIMULATION) SELF-PACED 

EFFECTIVE MANAGEMENT: EMPOWERING YOUR 

WORKGROUP (INCLUDES SIMULATION) SELF-PACED 

CHANGE MANAGEMENT FOR EMPLOYEES 

(INCLUDES SIMULATION) SELF-PACED 

EK-1923 MICROSOFT(R) OFFICE OUTLOOK 2003: LEVEL 1 

GETTING THE MOST OUT OF YOUR DAY (INCLUDES 

SELF-PACED 


FINDING RESOLUTION THROUGH NEGOTIATION 

SELF-PACED 


WORKING WITH DIFFICULT PEOPLE (INCLUDES 

SELF-PACED 


CREATING AND MAINTAINING LIFE BALANCE 

SELF-PACED 


SELECTING YOUR NEGOTIATION STRATEGY 

SELF-PACED 


SCOPING YOUR INTERNET PROJECT (INCLUDES 

SELF-PACED 


PREPARING TO INTERVIEW JOB CANDIDATES 

SELF-PACED 


EK-1925 OUTLOOK 2003: OPTIMIZING OUTLOOK SELF-PACED 

EK-1926 OUTLOOK 2003: WORKING WITH MESSAGES 

MICROSOFT(R) OFFICE POWERPOINT 2003: LEVEL 

SELF-PACED 

EK-1930 2 

CUSTOMER SERVICE VIA PHONE AND EMAIL 

SELF-PACED 


EK-1933 WORD 2003: WORKING WITH TABLES AND DATA SELF-PACED 

EK-1934 WORD 2003: CREATING DOCUMENT TEMPLATES SELF-PACED 

EK-1943 ACCESS 2003: MAINTAINING EXISTING DATABASES SELF-PACED 

EK-1944 ACCESS 2003: DESIGNING A DATABASE SELF-PACED 

EK-1945 ACCESS 2003: CREATING QUERIES SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 1.81 1.81 COMBINABLE 


Equivalency 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE

Course 

Number 


EK-19451 ACROBAT 8.0: LEVEL 1 SELF-PACED 

EK-1946 ACCESS 2003: WORKING WITH FORMS SELF-PACED 

EK-19471 ACROBAT(R) 8.0: LEVEL 2 

MICROSOFT(R) OFFICE WORD 2007: NEW 

SELF-PACED 

EK-19474 FEATURES 

MICROSOFT(R) OFFICE EXCEL(R) 2007: NEW 

SELF-PACED 


MICROSOFT(R) OFFICE POWERPOINT(R) 2007: NEW 

SELF-PACED 


MICROSOFT(R) OFFICE ACCESS(TM) 2007: NEW 

SELF-PACED 

EK-19477 FEATURES SELF-PACED 

EK-1949 WORD 2003: FORMATTING DOCUMENTS SELF-PACED 

EK-1950 WORD 2003: CREATING BASIC DOCUMENTS SELF-PACED 

EK-19503 MICROSOFT(R) WINDOWS VISTA(TM): LEVEL 1 SELF-PACED 

EK-1951 WORD 2003: GRAPHIC ELEMENTS IN DOCUMENTS SELF-PACED 

EK-19510 MICROSOFT(R) WINDOWS VISTA(TM): LEVEL 2 SELF-PACED 

EK-19517 COACHING ESSENTIALS (INCLUDES SIMULATION) 

EMOTIONAL INTELLIGENCE (INCLUDES 

SELF-PACED 


CONDUCTING INTERVIEWS FOR SUCCESSFUL 

SELF-PACED 

EK-19521 RESULTS (INCLUDES SIMULATION) SELF-PACED 

EK-1960 OUTLOOK 2003: MANAGING YOUR SCHEDULE 

SECURITY AWARENESS (SECOND EDITION) (PART 

1): PROTECTING INFORMATION AND 

SELF-PACED 

EK-19603 COUNTERACTING SOCIAL ENGINEERING SELF-PACED 

EK-19604 

EK-19605 


2): MAINTAINING COMPUTER AND FILE SECURITY SELF-PACED 


3): PROMOTING EMAIL SECURITY AND PROPER 

RESPONSES TO SECURITY INCIDENTS SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 1.93 1.93 COMBINABLE 

01/2010- 

12/2010 1.1 1.1 COMBINABLE 

01/2010- 

12/2010 1.18 1.18 COMBINABLE 


Equivalency 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 0.91 0 0 TOO FEW HOURS

Course 

Number 


EK-1961 OUTLOOK 2003: ORGANIZING YOUR WORK 

ASSESSING CHANGE FOR MANAGERS (INCLUDES 

SELF-PACED 


IMPLEMENTING CHANGE FOR MANAGERS 

SELF-PACED 


CONDUCTING PERFORMANCE REVIEWS (SECOND 

SELF-PACED 


APPLYING LEADERSHIP BASICS (SECOND EDITION) 

SELF-PACED 


BASICS OF EFFECTIVE COMMUNICATION (SECOND 

SELF-PACED 

EK-19688 EDITION) (INCLUDES SIMULATION) 

RECOGNIZING AND AVOIDING BURNOUT (SECOND 

SELF-PACED 

EK-19689 EDITION) (INCLUDES SIMULATION) 

CONFLICT INTERVENTION (SECOND EDITION) 

SELF-PACED 


BASICS OF EFFECTIVE SELLING (SECOND EDITION) 

SELF-PACED 


FINANCIAL BASICS FOR NON-FINANCIAL 

MANAGERS (SECOND EDITION) (INCLUDES 

SELF-PACED 


BUILDING STRONG CUSTOMER RELATIONSHIPS 

SELF-PACED 

EK-19696 (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED 





EK-19827 MICROSOFT(R) OFFICE PROJECT 2007: LEVEL 1 SELF-PACED 

EK-19828 MICROSOFT(R) OFFICE PROJECT 2007: LEVEL 2 SELF-PACED 

EK-1986 MICROSOFT(R) OFFICE WORD 2003: LEVEL 1 SELF-PACED 

EK-1987 MICROSOFT(R) OFFICE WORD 2003: LEVEL 2 


SELF-PACED 

EK-1988 1 SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 2.18 2.18 COMBINABLE 


Equivalency 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 2.73 2.73 COMBINABLE COMMUNICATION ARTS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 2.18 2.18 COMBINABLE 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 4.8 4.8 COMBINABLE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE

Course 

Number 

EK-20009 

EK-20010 

EK-20011 

EK-20012 

EK-20311 

EK-20320 


MICROSOFT(R) OFFICE POWERPOINT(R) 2007: 

LEVEL 1 (SECOND EDITION) SELF-PACED 

MICROSOFT(R) OFFICE EXCEL(R) 2007: LEVEL 1 

(SECOND EDITION) SELF-PACED 

MICROSOFT(R) OFFICE OUTLOOK(R) 2007: LEVEL 1 


MICROSOFT(R) OFFICE WORD(R) 2007: LEVEL 1 


MANAGING PROJECT TEAMS (SECOND EDITION) 


DELEGATING (SECOND EDITION) (INCLUDES 

SIMULATION) SELF-PACED 

EK-20325 INTERNET EXPLORER 7: INTRODUCTION 

GRAMMAR ESSENTIALS (SECOND EDITION) 

SELF-PACED 


RECOGNIZING EMPLOYEE PERFORMANCE 

SELF-PACED 

EK-20327 (SECOND EDITION) (INCLUDES SIMULATION) 

MANAGING PROJECTS (SECOND EDITION) 

SELF-PACED 


MICROSOFT(R) OFFICE ACCESS(TM) 2007: LEVEL 1 

SELF-PACED 

EK-20523 (SECOND EDITION) 


SELF-PACED 


CREATING EFFECTIVE PRESENTATIONS USING 

SELF-PACED 

EK-20592 MICROSOFT(R) OFFICE POWERPOINT(R) 2003 

BUILDING BETTER MICROSOFT(R) OFFICE WORD 

SELF-PACED 

EK-20593 2003 DOCUMENTS IN LESS TIME 

TIME AND TASK MANAGEMENT USING 

SELF-PACED 

EK-20595 MICROSOFT(R) OFFICE OUTLOOK(R) 2003 SELF-PACED 

EK-20596 

EK-20597 

EK-20600 

EK-20682 

SUMMARIZING MICROSOFT(R) OFFICE EXCEL(R) 

2003 DATA TO MAKE BETTER BUSINESS DECISIONS SELF-PACED 

SETTING UP PROJECTS FOR SUCCESS USING 

MICROSOFT(R) OFFICE PROJECT 2003 SELF-PACED 

BEYOND THE SPREADSHEET: MANAGING 

FINANCIAL INFORMATION USING MICROSOFT(R) 

OFFICE ACCESS 2003 SELF-PACED 

WHAT'S NEW IN MICROSOFT(R) OFFICE 

INFOPATH(R) 2007 SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 

12/2010 

01/2010- 

8.5 8.5 0.5 

12/2010 

01/2010- 


12/2010 

01/2010- 

8.5 8.5 0.5 

12/2010 

01/2010- 

8.75 8.75 0.5 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



01/2010- 

12/2010 

01/2010- 



01/2010- 

12/2010 

01/2010- 




Equivalency 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE

Course 

Number 


EK-21 CRYSTAL REPORTS 10: LEVEL 1 


SELF-PACED 



SELF-PACED 



SELF-PACED 



SELF-PACED 

EK-21263 LEVEL 2 (SECOND EDITION) 


SELF-PACED 



SELF-PACED 



SELF-PACED 


BE AN EFFECTIVE FACILITATOR (INCLUDES 

SELF-PACED 


MICROSOFT(R) OFFICE VISIO(R) PROFESSIONAL 

SELF-PACED 

EK-21297 2007: LEVEL 1 

MICROSOFT(R) OFFICE VISIO(R) PROFESSIONAL 

SELF-PACED 

EK-21298 2007: LEVEL 2 

PROJECT MANAGEMENT SKILLS FOR NON- 

SELF-PACED 

EK-21301 PROJECT MANAGERS (INCLUDES SIMULATION) 

WHAT GOOD MANAGERS DO: THE FIRST 100 DAYS 

SELF-PACED 


MICROSOFT(R) WINDOWS(R) SHAREPOINT(R) 

SELF-PACED 

EK-21435 SERVICES 3.0: LEVEL 1 

WRITING FOR A GLOBAL AUDIENCE (INCLUDES 

SELF-PACED 



SELF-PACED 


TEAM COLLABORATION USING MICROSOFT 

SELF-PACED 

EK-21849 WINDOWS SHAREPOINT SERVICES (4001) 


SELF-PACED 

EK-21907 ONENOTE(R) 2007 (4625) 


SELF-PACED 

EK-21908 OUTLOOK(R) 2007 (4626) 

WHAT'S NEW IN MICROSOFT(R) OFFICE VISIO(R) 

SELF-PACED 

EK-21909 2007 (4629B) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 

12/2010 

01/2010- 

8.3 8.3 0.5 

12/2010 

01/2010- 


12/2010 

01/2010- 

8.25 8.25 0.5 

12/2010 

01/2010- 

9 9 0.5 

12/2010 

01/2010- 

8.25 8.25 0.5 

12/2010 

01/2010- 


12/2010 

01/2010- 

8.75 8.75 0.5 

12/2010 

01/2010- 

8.25 8.25 0.5 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 

7.86 7.86 0.5 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 




Equivalency 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE

Course 

Number 

EK-21989 

EK-21990 

EK-21991 

EK-22021 

EK-22026 

EK-22028 

EK-22034 

EK-22035 

EK-22077 

EK-22279 


GETTING THE RESULTS WITHOUT THE AUTHORITY 


MANAGING ORGANIZATIONAL GOALS (INCLUDES 


USING DATA TO COMMUNICATE (INCLUDES 


MICROSOFT(R) OFFICE INFOPATH(R) 2007: 

CREATING INFOPATH FORMS SELF-PACED 

MICROSOFT(R) OFFICE PROJECT 2007: 

PROFESSIONAL SELF-PACED 

MICROSOFT(R) OFFICE PROJECT 2007: WEB 

ACCESS SELF-PACED 

PRESENTING SUCCESSFUL TRAINING FOR NON- 

TRAINING PROFESSIONALS (INCLUDES 


DEVELOPING SUCCESSFUL TRAINING FOR NON- 

TRAINING PROFESSIONALS (INCLUDES 




MICROSOFT(R) OFFICE OUTLOOK(R) 2007: NEW 

FEATURES SELF-PACED 

EK-22285 CRYSTAL REPORTS(R) 2008: LEVEL 2 SELF-PACED 

EK-22289 CRYSTAL REPORTS(R) 2008: LEVEL 1 

MICROSOFT(R) OFFICE SHAREPOINT(R) DESIGNER 

SELF-PACED 

EK-22292 2007: LEVEL 1 SELF-PACED 

EK-2241 MANAGING PERSONAL STRESS (SECOND EDITION) 

INTERCULTURAL BUSINESS ETIQUETTE (SECOND 

SELF-PACED 


RECOGNIZING AND MANAGING ANGER (SECOND 

SELF-PACED 


EK-2247 ACROBAT 7.0: NEW FEATURES 

MANAGING COMPANY CHANGE (SECOND EDITION) 

SELF-PACED 

EK-2248 (EK-2248) SELF-PACED 

EK-22485 MICROSOFT(R) OFFICE ONENOTE(R) 2007 SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 7.03 7.03 COMBINABLE 

01/2010- 

12/2010 2.21 2.21 COMBINABLE 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 

7.88 0.5 0.5 

12/2010 

01/2010- 

8.13 0.5 0.5 

12/2010 

01/2010- 

7.98 0.5 0.5 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 5.11 5.11 COMBINABLE 


Equivalency 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE

Course 

Number 

EK-22486 



SERVICES 3.0: LEVEL 2 SELF-PACED 

EK-22503 MICROSOFT(R) OFFICE 2007: NEW FEATURES 

MANAGING INFORMATION EFFECTIVELY 

SELF-PACED 


BLENDED BLUEPRINTS: WORKSHOP EDITION 

SELF-PACED 

EK-22889 FACILITATOR TRAINING SELF-PACED 

EK-22891 

EK-23081 

EK-23119 

FACILITATION SKILLS FOR BLENDED BLUEPRINTS: 

CORPORATE INITIATIVE EDITION SESSIONS SELF-PACED 

MICROSOFT(R) OFFICE SHAREPOINT(R) SERVER 

2007: INTRODUCTION SELF-PACED 

MICROSOFT(R) SHAREPOINT(R) DESIGNER 2007: 

LEVEL 2 SELF-PACED 

EK-23251 ADOBE(R) ACROBAT(R) 9.0 PRO: LEVEL 1 SELF-PACED 

EK-23252 ADOBE(R) ACROBAT(R) 9.0 PRO: LEVEL 2 

HIRING OUTSTANDING TEAMS: ATTRACTING THE 

SELF-PACED 

EK-23255 RIGHT CANDIDATES (INCLUDES SIMULATION) 

HIRING OUTSTANDING TEAMS: INTEGRATING NEW 

SELF-PACED 

EK-23256 TEAM MEMBERS (INCLUDES SIMULATION) 

HIRING OUTSTANDING TEAMS: BEHAVIORAL 

INTERVIEWS AND OTHER TECHNIQUES (INCLUDES 

SELF-PACED 


EK-24 CRYSTAL REPORTS 10: LEVEL 2 

FORECASTING AND TREND ANALYSIS USING 

SELF-PACED 

EK-24067 MICROSOFT(R) OFFICE EXCEL(R) 2003 

USING ADOBE(R) ACROBAT(R) CONNECT(TM) 

SELF-PACED 

EK-24819 PROFESSIONAL 7 

EXCELLENCE IN TECHNICAL CUSTOMER SERVICE 

SELF-PACED 


GETTING THE RESULTS WITHOUT THE AUTHORITY: 

COMPLETING THE PROJECT (INCLUDES 

SELF-PACED 


EFFECTIVE LISTENING SKILLS (INCLUDES 

SELF-PACED 


DEVELOPING YOURSELF AS A LEADER (INCLUDES 

SELF-PACED 


Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 

12/2010 

01/2010- 

9.61 9.61 0.5 

12/2010 

01/2010- 


12/2010 2.91 2.91 COMBINABLE 


Equivalency 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 0.03 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.83 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 



01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 




ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 

01/2010- 



01/2010- 

12/2010 2.13 2.13 COMBINABLE 


ELECTIVE

Course 

Number 


EK-24825 MICROSOFT(R) OFFICE EXCEL 2007: VBA SELF-PACED 

EK-25 MICROSOFT PROJECT 2003: PROFESSIONAL SELF-PACED 

EK-25520 

GETTING THE RESULTS WITHOUT THE AUTHORITY: 

CREATING A STRATEGY (INCLUDES SIMULATION) SELF-PACED 

EK-25530 CAREER SKILLS (INCLUDES SIMULATION) 

MARKETING ESSENTIALS: ANALYZING YOUR 

SELF-PACED 

EK-25531 MARKET (INCLUDES SIMULATION) 

ADVANCED BUSINESS WRITING: PART 1 (INCLUDES 

SELF-PACED 


EK-25555 RELATIONAL DATABASE DESIGN (THIRD EDITION) SELF-PACED 

EK-25594 ADOBE(R) ACROBAT(R) 9.0: PRO EXTENDED 


SELF-PACED 

EK-25602 LEVEL 2 (MACINTOSH) SELF-PACED 

EK-26 MICROSOFT PROJECT 2003: WEB ACCESS 


SELF-PACED 

EK-26063 SERVICES 3.0: LEVEL 2 (SECOND EDITION) 

MENTORING: IDENTIFYING YOUR GOALS 

SELF-PACED 


CREATE LEGAL FORMS USING MICROSOFT(R) 

SELF-PACED 

EK-26171 OFFICE WORD 2007 

GLOBAL MARKETING: ANALYZING YOUR AUDIENCE 

SELF-PACED 


MENTORING: DEVELOPING RELATIONSHIPS 

SELF-PACED 


MENTORING: CLOSING THE MENTORING 

SELF-PACED 

EK-26439 RELATIONSHIP (INCLUDES SIMULATION) 

GLOBAL MARKETING: POSITIONING YOUR 

SELF-PACED 

EK-26441 PRODUCT (INCLUDES SIMULATION) 

MANAGING MULTIGENERATIONAL TEAMS: DEALING 

WITH INTERGENERATIONAL PROBLEMS IN THE 

SELF-PACED 

EK-26482 WORKPLACE (INCLUDES SIMULATION) SELF-PACED 

EK-26486 DECISION MAKING SKILLS (INCLUDES SIMULATION) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 

12/2010 

01/2010- 


12/2010 4.9 4.9 COMBINABLE 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 

11 11 0.5 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 




Equivalency 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 

01/2010- 


12/2010 0.8 0 0 TOO FEW HOURS 

01/2010- 


12/2010 

01/2010- 


ELECTIVE 

12/2010 0.36 0 0 TOO FEW HOURS

Course 

Number 

EK-26487 

EK-26488 


CRITICAL THINKING SKILLS (INCLUDES 


POSITIVE WORK ENVIRONMENT: OVERCOMING 

NEGATIVITY IN THE WORKPLACE (INCLUDES 


EK-26685 MICROSOFT(R) OFFICE EXCEL 2007: LEVEL 4 

POSITIVE WORK ENVIRONMENT: CREATING A 

POSITIVE WORK ENVIRONMENT (INCLUDES 

SELF-PACED 


MANAGING MULTIGENERATIONAL TEAMS: 

LEVERAGING THE CAPABILITIES OF 

INTERGENERATIONAL TEAMS (INCLUDES 

SELF-PACED 


EK-26969 INTERNET EXPLORER 8: INTRODUCTION 

WINDOWS(R) 7: TRANSITION FROM WINDOWS(R) 

SELF-PACED 

EK-27151 XP (FIRST LOOK) 

WOMEN IN LEADERSHIP: LEADING PEOPLE IN AN 

SELF-PACED 

EK-27155 ORGANIZATION (INCLUDES SIMULATION) SELF-PACED 

EK-27958 PERFORMING MAIL MERGE WITH WORD SELF-PACED 

EK-28 WINDOWS SHAREPOINT SERVICES INSTALLATION SELF-PACED 

EK-28634 MICROSOFT WINDOWS 7: LEVEL 1 (FIRST LOOK) 

LEADING VIRTUAL TEAMS 1: PUTTING TOGETHER A 

SELF-PACED 

EK-28642 VTEAM (INCLUDES SIMULATION) SELF-PACED 

EK-28643 

EK-28646 

EK-28792 

EK-28794 

EK-28795 

LEADING VIRTUAL TEAMS 2: CREATING A VTEAM 

WORK ENVIRONMENT (INCLUDES SIMULATION) SELF-PACED 

LEADING VIRTUAL TEAMS 3: SUSTAINING A VTEAM 


LEADERSHIP SKILLS: POSITION YOURSELF TO 

LEAD (INCLUDES SIMULATION) SELF-PACED 

LEADERSHIP SKILLS: BUILD A WINNING TEAM 


LEADERSHIP SKILLS: LEAD WITH CONFIDENCE 


EK-28797 COLLABORATION SKILLS (INCLUDES SIMULATION) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 



Equivalency 


ELECTIVE 

01/2010- 

12/2010 0.53 0 0 TOO FEW HOURS 

01/2010- 



ELECTIVE 

01/2010- 

12/2010 0.65 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.86 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 




ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 0.33 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 1.75 1.75 COMBINABLE 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 2.25 1.5 *COMBINABLE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE

Course 

Number 

EK-28855 

EK-29188 

EK-29194 

EK-29456 

EK-29486 

EK-29487 

EK-29488 

EK-29489 

EK-29567 

EK-29568 

EK-29569 

EK-29570 

EK-29572 


PUBLISHING INFORMATION USING WORD AND 

EXCEL SELF-PACED 

MANAGING THE GENERATION MIX (INCLUDES 


WOMEN IN LEADERSHIP: OVERCOMING COMMON 

LEADERSHIP CHALLENGES (INCLUDES 


MICROSOFT(R) WINDOWS(R) 7: LEVEL 2 (FIRST 

LOOK) SELF-PACED 

HARNESSING INNOVATION WITHIN TEAMS 1: BEING 

AN INNOVATOR (INCLUDES SIMULATION) SELF-PACED 

HARNESSING INNOVATION WITHIN TEAMS 2: 

GENERATING IDEAS (INCLUDES SIMULATION) SELF-PACED 


PUTTING IDEAS INTO PRACTICE (INCLUDES 



MANAGING INNOVATION (INCLUDES SIMULATION) SELF-PACED 

KNOWLEDGE MANAGEMENT: BASICS OF 

KNOWLEDGE MANAGEMENT (INCLUDES 


KNOWLEDGE MANAGEMENT: KNOWLEDGE 

MANAGEMENT AND ORGANIZATIONAL LEARNING 


KNOWLEDGE MANAGEMENT: IMPLEMENTING 

KNOWLEDGE MANAGEMENT (INCLUDES 


TEAM SPONSORSHIP: SPONSORING STANDING 

AND AD HOC TEAMS (INCLUDES SIMULATION) SELF-PACED 

WOMEN IN LEADERSHIP: GAINING LEADERSHIP 

EXCELLENCE THROUGH EFFECTIVE 

COMMUNICATION (INCLUDES SIMULATION) SELF-PACED 

EK-29582 GREEN FUNDAMENTALS 

TEAM SPONSORSHIP: SPONSORING A NATURAL 

SELF-PACED 

EK-29795 TEAM (INCLUDES SIMULATION) SELF-PACED 

EK-29805 

EK-29806 

COACHING IN THE WORKPLACE: ESTABLISHING A 

COACHING RELATIONSHIP (INCLUDES SIMULATION) SELF-PACED 

COACHING IN THE WORKPLACE: COACHING FOR 

PERFORMANCE (INCLUDES SIMULATION) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 


Equivalency 

01/2010- 

12/2010 0.33 0 0 TOO FEW HOURS 

01/2010- 

12/2010 1.25 1.25 *COMBINABLE 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 

6.5 6.5 

12/2010 

01/2010- 



01/2010- 


01/2010- 

12/2010 1.25 1.25 *COMBINABLE 

01/2010- 

12/2010 1.25 1.25 *COMBINABLE 

01/2010- 

12/2010 1.25 1.25 *COMBINABLE 

01/2010- 

12/2010 

01/2010- 


12/2010 1.5 1.5 *COMBINABLE 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 1.25 1.25 *COMBINABLE 

01/2010- 

12/2010 

01/2010- 


12/2010 1.5 1.5 *COMBINABLE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE

Course 

Number 

EK-29811 

EK-29815 


PUBLIC PRESENTATIONS 1: DECIDING TO SPEAK 


HIRING TOP PERFORMERS: INITIATING THE HIRING 

PROCESS (INCLUDES SIMULATION) SELF-PACED 

EK-29909 MICROSOFT(R) WINDOWS(R) 7: LEVEL 1 

PUBLIC PRESENTATIONS: PREPARING YOUR 

SELF-PACED 

EK-30013 SPEECH (INCLUDES SIMULATION) SELF-PACED 

EK-30014 

EK-30015 

EK-30016 

EK-30017 

EK-30018 

EK-30019 

EK-30020 

GRAMMAR ESSENTIALS: IDENTIFYING NOUNS, 

PRONOUNS, VERBS, ADJECTIVES, AND ADVERBS SELF-PACED 

GRAMMAR ESSENTIALS: IDENTIFYING 

PREPOSITIONS, CONJUNCTIONS, INTERJECTIONS, 

AND GRAMMAR RULES SELF-PACED 

GRAMMAR ESSENTIALS: IDENTIFYING CORRECT 

PUNCTUATION, SENTENCE FRAGMENTS, RUN-ONS, 

AND COMMA SPLICES SELF-PACED 

GRAMMAR ESSENTIALS: IMPROVING WORD 

CHOICES AND BUILDING EFFECTIVE SENTENCES SELF-PACED 

GRAMMAR ESSENTIALS: EDITING EFFECTIVELY 

AND AVOIDING HYPERCORRECTIONS SELF-PACED 

HR SKILLS: MASTERING KEY RETENTION 

STRATEGIES (INCLUDES SIMULATION) SELF-PACED 

HIRING TOP PERFORMERS: HANDLING 

INTERVIEWS (INCLUDES SIMULATION) SELF-PACED 

EK-306 FUNDAMENTALS OF CUSTOMER SERVICE SELF-PACED 

EK-307 FUNDAMENTALS OF COMMUNICATION 

WINDOWS XP PROFESSIONAL: INTRODUCTION 

SELF-PACED 

EK-430 (FOR USE WITH SCREEN READERS) 

MICROSOFT(R) OFFICE ACCESS 2003: LEVEL 3 

SELF-PACED 



SELF-PACED 



SELF-PACED 


MICROSOFT(R) OFFICE WORD 2003: LEVEL 1 (FOR 

SELF-PACED 

EK-539 USE WITH SCREEN READERS) 


SELF-PACED 

EK-540 USE WITH SCREEN READERS) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 5.61 5.61 COMBINABLE 


Equivalency 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2010- 


01/2010- 

12/2010 0.2 0 0 TOO FEW HOURS 

01/2010- 

12/2010 0.3 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 0.3 0 0 TOO FEW HOURS 

01/2010- 

12/2010 

01/2009- 


12/2009 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 




ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE

Course 

Number 

EK-541 

EK-542 

EK-543 

EK-544 

EK-545 

EK-547 

EK-549 

EK-553 

EK-554 

EK-555 

EK-556 



USE WITH SCREEN READERS) SELF-PACED 

MICROSOFT(R) OFFICE EXCEL 2003: LEVEL 3 (FOR 






MICROSOFT(R) OFFICE EXCEL 2003: 

INTRODUCTION TO VBA (FOR USE WITH SCREEN 

READERS) SELF-PACED 


LEVEL 1 (FOR USE WITH SCREEN READERS) SELF-PACED 


(FOR USE WITH SCREEN READERS) SELF-PACED 

MICROSOFT(R) OFFICE OUTLOOK 2003: LEVEL 1 







2 (FOR USE WITH SCREEN READERS) SELF-PACED 

EK-711 WINDOWS XP PROFESSIONAL LEVEL 2 

SOLVING PROBLEMS AS A TEAM (SECOND 

SELF-PACED 


INTERVIEWING JOB CANDIDATES (SECOND 

SELF-PACED 


EK-894 BUSINESS STATISTICS IN EXCEL 97 SELF-PACED 

EK-951 VISIO 2002 PROFESSIONAL: LEVEL 2 SELF-PACED 

EK-952 VISIO 2002 PROFESSIONAL: LEVEL 1 SELF-PACED 

EK-9596 MANAGING A VIRTUAL OFFICE (SECOND EDITION) SELF-PACED 

EK-966 WINDOWS XP PROFESSIONAL: AN INTRODUCTION SELF-PACED 

EK-9896 TELEPHONE SALES SKILLS (SECOND EDITION) SELF-PACED 

Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 2.85 2.85 COMBINABLE 

01/2010- 

12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2010- 


12/2010 

01/2009- 


12/2009 3.1 1.75 COMBINABLE 


Equivalency 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 


ELECTIVE 

01/2010- 

12/2010 1.75 0 0 NON-ACADEMIC

Course 

Number 


EK-9898 BALANCING WORK AND FAMILY (SECOND EDITION) SELF-PACED 

EK-9905 PRESENTATION SKILLS (SECOND EDITION) 

QUALIFYING SALES PROSPECTS (SECOND 

SELF-PACED 


Course 

Year 

Course 

Length 

Applicable 

Hours 

Credits 

Recommended 

01/2010- 

12/2010 1.5 1.5 COMBINABLE 


Equivalency 


ELECTIVE 

01/2010- 


01/2010- 

12/2010 1.5 1.5 COMBINABLE 


ELECTIVE

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