Job Mashapa1, Darelle van Greunen2, Alida Veldsman3 and ...

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104 Strengthening the Role of ICT in Development Consolidation of Lessons Learnt Track Any Lessons Learnt For Improvement On Next Projects Activity Compare what is on hand with the initial plan. Determining any variances. Identify why it happened that way Formulate what has to be done next to rectify the discrepancy. Tools / Methods Comparison of intended plan with what is on hand. Evaluation Impact and outcome assessment Deliverable Lessons learnt document Activity Tools / Methods Deliverable Mapping transitional state to desired outcome. Evaluate the level of the user experience of the ICT users. Checkpoint. Are we still within the stated vision? User testing , observations, User inquiry Transitional state versus desired state variance document Impact assessment document and outcome assessment document Contributing Authors [Mento et al 2001] Contributing Authors [Mento et al 200; Kotter and Cohen 2002; Price and Chahal 2006] NB: It is important to note that the stages are not sequential as explained Research Methodology User experience development can be likened to a journey. The change in user experience development is an iterative process [Roto 2011]. Thus to there is a need for an appropriate research design and methodology to capture and manage the change phases in user experience. Based on the nature of user experience (which has been defi ned to be subjective), the authors propose to adopt an interpretivist paradigm to determine how to manage change in user experience. The authors propose a qualitative research approach employing an inductive logic of reasoning to draw meaning on the fi ndings. The research strategy to be used is a case study within which simple cyclic iterations will be followed. The purpose of the case study is to refi ne the initial theoretical model. The case studies will be conducted in selected rural communities in a typical developing
Part 3: A Model for Managing Information Communication Technology User Experience in Rural Contexts 105 country context. The data collecting methods to be used will include literature study, user observations, interviews and questionnaires. Pilot Study Details and Findings A pilot investigation was carried out to test the applicability of the initial model. The investigation was based on an existing ICT community centre located in the South African rural area in the Limpopo Province. The centre consists of ten networked computers, a server, printers and scanners. Currently the centre provides services such as typing, fax, phone, photocopying and access to computers to all community members. The majority of the people in the community do not have computer skills and are unaware of the full capabilities of the available resources. Thus the ICT resources are being underutilized. During the November – December 2010 period we visited the community centre and offered basic computer training skills in Microsoft offi ce 2007 suite applications, email, internet and potential uses of the computer resources they are having. In scanning the current environment phase of change management we found that the people in the area have resources that are underutilising. We therefore set a vision that by the end of the training, each of the training attendees should have identifi ed an ICT based sociopreneuership project. Through change management success stories, we made the training participants aware of other projects utilising the ICT centres to generate income. This increased a sense of urgency and created a desire to participate in changing and empowering the lives. The pockets of resistance identifi ed were that the training participants lacked confi dence in making the initiative real. They lacked the skills and cited that they did not have enough resources for the start up. From the training, we noted that the participants demonstrated different capabilities. We identifi ed that some were good at teaching others during the training, some proved to be technical and they wanted to do hardware repair and maintenance while others demonstrated interest in fi lming, video editing and providing ICT services to the community. Two participants were selected to be trained at Nelson Mandela Metropolitan University. The objective of the training was to empower these selected individuals to be able to train others in the community (train the trainer initiative). Thus these trainers are now the change mentors in the community. They will then demonstrate that they have the ability to make change happen. Thus from the pilot investigation we applied the model to scan the environment and formulate the objective and strategy. We applied the ADKAR elements [Haitt, 2006]. From the scanning of the environment we noted the underutilisation of resources. We made the people aware of what they can do with the available resources, and created a desire that they make maximum usage of the ICTs. Through the training seminar, knowledge was imparted to the participants and they were given a practical opportunity to demonstrate the ability to implement what they learnt.
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