SACWIS - Ohio Department of Job and Family Services
SACWIS - Ohio Department of Job and Family Services
SACWIS - Ohio Department of Job and Family Services
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<strong>SACWIS</strong> Ticket Flow Chart<br />
A flow chart describing <strong>SACWIS</strong> problem reporting <strong>and</strong> ticket flow is displayed below:<br />
Yes<br />
<strong>SACWIS</strong> User<br />
Report problem<br />
to Superuser<br />
No<br />
Problem<br />
Resolved<br />
?<br />
Use *Self-service<br />
tools to resolve<br />
problem<br />
User detects<br />
problem<br />
Problem Solved –<br />
End Process<br />
Record<br />
problem on<br />
Issue<br />
Identification<br />
Worksheet<br />
Problem<br />
Resolved?<br />
Yes<br />
Record<br />
Resolution<br />
on Issue<br />
Identification<br />
Worksheet<br />
Provide<br />
Resolution<br />
to User<br />
<strong>SACWIS</strong><br />
Superuser<br />
No<br />
Yes<br />
<strong>SACWIS</strong> Ticket Flow<br />
Report problem<br />
to <strong>SACWIS</strong> HD<br />
Reopen<br />
ticket<br />
Problem<br />
Resolved?<br />
Validate<br />
Resolution<br />
No<br />
Create<br />
Ticket in<br />
Remedy<br />
Analyze<br />
ticket<br />
Resolve<br />
ticket<br />
Provide<br />
resolution to<br />
Superuser.<br />
Resolve ticket<br />
<strong>SACWIS</strong><br />
Help Desk<br />
Is problem<br />
beyond scope<br />
<strong>of</strong> <strong>SACWIS</strong><br />
HD?<br />
No<br />
Yes<br />
Transfer ticket<br />
to appropriate<br />
agency<br />
Yes<br />
No<br />
Development<br />
Support<br />
Required?<br />
Transfer to<br />
RRT / Defect<br />
Team<br />
<strong>SACWIS</strong><br />
Production Support<br />
Team<br />
Proceed using<br />
Defined<br />
Procedures<br />
(Policy Support)<br />
Appropriate<br />
Agency Ends<br />
Process<br />
Proceed using<br />
RRT / Defect<br />
Management<br />
Procedures<br />
Transfer to HD,<br />
with Resolution or<br />
when Build is<br />
Delivered
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