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Workshop Keynote Abstracts OntoCom Keynote: Modeling Services as Socio-technical Systems Nicola Guarino (CNRS, Italy) Date: Wednesday 16:00-17:30 Room: Louise 3a Chair: Giancarlo Guizzardi (Federal University of Espírito Santo, Brazil) Nicola Guarino works at the CNR Institute for Cognitive Sciences and Technologies (ISTC- CNR), where he leads the Laboratory for Applied Ontology (LOA), a section of the Institute located in Trento. Since 1991 he has been playing a leading role in the ontology field, developing a strongly interdisciplinary approach that combines together Computer Science, Philosophy, and Linguistics, and relies on logic as a unifying paradigm. As early as 1993 he organized in Padua the first International Workshop on Formal Ontology in Conceptual Analysis and Knowledge Representation, and since then he has gained a well-known international leadership concerning the ontological foundations of conceptual modeling and knowledge engineering, and more in general the role of semantic technologies in information systems, multi-agent systems, and natural language processing. His impact is testified by the successful series of conferences on Formal Ontology in Information Systems (FOIS), a long list of widely cited research papers, and many keynote talks and invited tutorials in major conferences involving different communities. Among the best known results of his lab, the OntoClean methodology (www.loa-cnr.it/Ontoclean) and the DOLCE foundational ontology (www.loa-cnr.it/DOLCE). Current research interests include the ontology of services, e-government, and socio-technical systems. He is founder and editor-in-chief (with Mark Musen) of the international journal Applied Ontology; editorial board member of the International Journal of Semantic Web and Information Systems, the Journal of Data Semantics, and editor of the IOS Press book series Frontiers in AI and Applications. He is was also general chair of the international conference on Formal Ontology in Information Systems (FOIS), and is founder and president of the recently established International Association for Ontology and its Applications (www.iaoa.org). Abstract Despite the increasing diffusion of service-oriented architectures, which are seen as a solution for flexibile integration of services in complex organizations, still a huge gap exists between the way services are understood at the business level, and the way services are described at the technical level. Indeed, at the technical level, most of the efforts conducted on services nowadays are focusing on aspects related to data and control flow, often disregarding the business implications at the social, economical, legal and organizational level. In this talk I will present an ontological model of services that describes them as complex temporal entities, constituted by interrelations of states, events and processes, occurring in a wider service system. The explicit distinction between services and service systems (whose dynamics we call the “service system life-cycle”) allows us to account for the interactions between different services within the same service system, as well as their impact on the surrounding social, institutional and physical environment. Special attention will be given to the process of service value co-creation, that involves all the actions and events during the service system life-cycle that contribute to the ascription of value to the service; it culminates with the event of service value exchange in which the value flows (costs and benefits) between provider and customer are considered. Such flows are obviously strongly dependent upon the physical, social and institutional surrounding environment. 44
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Page 1 and 2: 30th International Conference on Co
Page 3 and 4: Contents Contents Welcome Message B
Page 5 and 6: Foreword By The Programme Chairs Fo
Page 7 and 8: Maps By air: most flights land at B
Page 9 and 10: Local Attractions Map 7 Maps
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Page 15 and 16: General Information Lunches will be
Page 17 and 18: A Brief History Of Brussels A Brief
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Page 37 and 38: Keynote Abstracts Keynote Abstracts
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Page 49 and 50: Profile Supporting research by supp
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