Professional Competency #2: Provide Drug Information - NAPRA

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Competency Element Required Performance Indicators Examples of activities that might prove fulfilment of Required Performance Indicators 2.1 (Continued) Accurately identify and name the tertiary and secondary resources available to appropriately respond to the request for information or recommendations. 2.2 A pharmacist must retrieve information from relevant sources. Accurately manage requests for information or recommendations that are beyond their capabilities. Optional Performance Indicators reflecting advanced or exemplary practice: Accurately and efficiently locate relevant primary literature or resources based on extensive knowledge base and experience in a specialized field of pharmacy practice Consistently recognize and respond appropriately to the time frame requirements for a question or request for recommendation. Systematically access reliable information in a timely and accurate manner. Regularly use professional judgement to determine when sufficient, appropriate information has been obtained Optional Performance Indicators reflecting advanced or exemplary practice: Routinely and efficiently retrieve the information necessary to provide recommendations about all drugs, including herbal and complementary medicines. Obtain the required information in an efficient manner. Maintain an up-to-date and complete collection of primary literature relevant to his/her practice. 16 Model Standards of Practice for Canadian Pharmacists The pharmacist assesses whether the Compendium of Pharmaceutical Specialties, American Hospital Formulary Service Drug Information or Therapeutic Choices provides appropriate information; determines if reference must be made to provincial antibiotic guidelines; identifies if information should be accessed from drug information or government web sites. The pharmacist identifies other pharmacists or health care professionals available to provide required information; consults with the appropriate experts or refers the requestor to the appropriate source of information. Examples of activities that might prove fulfilment of Optional Performance Indicator: The pharmacist refers to specific studies that address the request; maintains a network of contacts in specialized fields of practice The pharmacist responds rapidly to physician’s request for information required to prescribe for a patient in his/her office; considers workload and time available before promising a time frame for a response for more complicated information. The pharmacist obtains the appropriate information from tertiary resources, the Internet, pharmacists or other health care professionals. The pharmacist does not rely on a single, general text when newer references or DI bulletins are available; acknowledges when sufficient reliable information is not available to respond accurately to the request. Examples of activities that might prove fulfilment of Optional Performance Indicator: The pharmacist has an extensive knowledge of sources and types of drug information and selects the appropriate source; employs a structured systematic approach for responding to requests; utilizes a structured systematic approach for documenting questions and responses and makes use of such a system to facilitate responses to similar questions; completes primary literature searches appropriately and efficiently. — Continued
Competency Element Required Performance Indicators Examples of activities that might prove fulfilment of Required Performance Indicators 2.3 A pharmacist must evaluate scientific information. 2.4 A pharmacist must organize and disseminate information. 2.5 A pharmacist must provide information on disease prevention and health promotion. Critically review information to ensure its appropriateness prior to responding to a request. Consistently present relevant, accurate information in a usable form and in a timely manner. The pharmacist provides an assessment of the relevance, applicability and accuracy of an article located by a patient; provides only relevant, accurate information to patients. Place information in perspective to current practice. The pharmacist explains why therapy cannot be based on suggestions made in popular magazines or un-referenced resources; explains why a single, well done study may not be applicable to a particular patient’s case. Optional Performance Indicators reflecting advanced or exemplary practice: Critically analyze primary or basic science literature as it applies to the provision of drug information and recommendations. Optional Performance Indicators reflecting advanced or exemplary practice: Proactively identify and fulfil drug information needs of individuals and groups. Provide recommendations about all legal drugs, including herbal and complementary medicines. Support health promotion campaigns related to recognition and management of common, critical diseases such as diabetes, cardiac disease, stroke, hypertension and breast cancer. Provide accurate information to patients inquiring about poison prevention. Optional Performance Indicators reflecting advanced or exemplary practice: Provide recommendations on disease prevention and health promotion Examples of activities that might prove fulfilment of Optional Performance Indicator: The pharmacist assesses the adequacy of research design, relevance, applicability, accuracy, reliability, validity and generalizability of primary literature. The pharmacist within several days provides a verbal summary and copies of information located to a physician asking for information about the use of a new antibiotic for community acquired pneumonia; provides an immediate verbal recommendation to a mother asking about the use of aspirin for fever in her infant. Examples of activities that might prove fulfilment of Optional Performance Indicator: The pharmacist prepares and distributes DI newsletters to patients or other health care providers. The pharmacist uses his/her drug information skills to participate in the development of formularies or drug use policies. The pharmacist makes available appropriate pamphlets or other prepared information regarding these conditions; when requested, provides verbal summaries of information contained in such pamphlets or other prepared information. The pharmacist explains appropriate safe storage of household products, medications, non-prescription drugs and vitamins around children. — Continued Model Standards of Practice for Canadian Pharmacists 17
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Professional Competency #2: Provide Drug Information - NAPRA

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