How To Make Customer Service Successful Powerpoint

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Needs, Wants & Expectations • Ask customers what they need and want from you. • Ask them what they expect from you. You can’t meet or exceed their expectations if you don’t know what they are.
Meeting Your <strong>Customer</strong>’s Needs • Do you know the needs, wants and expectations of your customers? YES OR NO
Page 1 and 2: How to Make Customer Service Succes
Page 3 and 4: Sponsors Bringing research based ed
Page 5 and 6: Today’s Agenda • Customer Servi
Page 7 and 8: Customer Service - What is it?
Page 9 and 10: Why Customers Leave You… • 1% d
Page 11 and 12: How we Unintentionally offend our C
Page 13 and 14: What Offends Your Customers? • Em
Page 15 and 16: What does this mean to you? • Inc
Page 17 and 18: Common Sense Customer Service RESUL
Page 19 and 20: • Why we remember… - Especially
Page 21 and 22: How do I handle Customer Service?
Page 23 and 24: 4 Fears • Mistakes - I must alway
Page 25 and 26: How Overcome? • Stop - Stop the c
Page 27 and 28: • Pleasant/Friendly • Conversan
Page 29 and 30: • Assertive • Demanding • Dir
Page 31 and 32: The Process • Recognize the degre
Page 33: Needs vs. Wants • Needs are “go
Page 37 and 38: Customer Needs/Expectations YOU sho
Page 39 and 40: Explanations • Repeat your unders
Page 41 and 42: In All Instances… • Personalize
Page 43 and 44: • 5 A Program - Acknowledge - Apo
Page 45 and 46: Review… MOST IMPORTANTLY… You S
Page 47 and 48: • Please fill out • Honesty is
Page 49: Handouts • Reasons for Poor Custo

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