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Buy the<br />

special special joint joint<br />

ticket ticket for <strong>SAP</strong> <strong>SAP</strong><br />

<strong>and</strong> <strong>and</strong> <strong>VAT</strong> for<br />

only only £777!<br />

£777!<br />

International <strong>VAT</strong> Consulting<br />

A must must<br />

attend attend event event<br />

for <strong>SAP</strong> <strong>SAP</strong> <strong>and</strong> <strong>and</strong> <strong>VAT</strong><br />

executives! executives!<br />

<strong>How</strong> <strong>to</strong> <strong>successfully</strong> <strong>blend</strong> <strong>VAT</strong> <strong>and</strong> <strong>SAP</strong> <strong>expertise</strong><br />

<strong>to</strong> <strong>deliver</strong> <strong>100</strong>% compliance across Europe<br />

Thursday 6th May – The Grosvenor Hotel, Vic<strong>to</strong>ria, London<br />

A compelling <strong>and</strong> unique one day Masterclass designed <strong>to</strong> make your organisation<br />

more efficient, effective <strong>and</strong> compliant, featuring insightful sessions from:<br />

Kraft, Amgen, CIBER, Philips, DuPont, Continental, Amazon, IBFD <strong>and</strong> Dimension Data<br />

www.meridianglobalservices.com<br />

In association with


<strong>SAP</strong> system alignment provides a foundation for solid <strong>VAT</strong> compliance<br />

Since the recent introduction of the new legal framework, we realise those responsible for ensuring <strong>VAT</strong> compliance within the<br />

organisation have been placed under increasing pressure. This strain is compounded by the ongoing struggle <strong>to</strong> collaborate <strong>and</strong><br />

communicate effectively <strong>to</strong> those responsible for modifications <strong>to</strong> the financial system.<br />

This one day Masterclass is designed <strong>to</strong> help organisations address these challenges by inviting<br />

international <strong>VAT</strong> experts <strong>to</strong> meet their <strong>SAP</strong> counterparts! Delegates from both sides of the<br />

business will be educated on how <strong>to</strong> evaluate <strong>and</strong> modify their financial processes with the aim<br />

of achieving full <strong>VAT</strong> compliance, in a complex business <strong>and</strong> legal environment. By focusing on the<br />

financial ERP system as the foundation, we present a best-practice approach for improved efficiency,<br />

control, compliance <strong>and</strong> risk mitigation, as dem<strong>and</strong>ed by tax administrations.<br />

Through informative keynotes, in-depth presentations <strong>and</strong> workshops <strong>deliver</strong>ed by <strong>VAT</strong> <strong>and</strong> <strong>SAP</strong><br />

experts from multinational companies, you’ll get the <strong>to</strong>ols <strong>and</strong> insights you need <strong>to</strong> identify<br />

common <strong>VAT</strong> challenges <strong>and</strong> areas of risk, while learning new approaches <strong>to</strong> achieve improved<br />

<strong>and</strong> transparent <strong>VAT</strong> compliance across your business.<br />

This one day Masterclass will enable you <strong>to</strong>:<br />

• Break down internal communication barriers <strong>and</strong> introduce elegant synchronicity between <strong>VAT</strong> <strong>and</strong> <strong>SAP</strong><br />

• Underst<strong>and</strong> key challenges that multinationals running <strong>SAP</strong> are facing <strong>and</strong> how they are overcoming them<br />

• Fully appreciate the wider impact of the <strong>VAT</strong> Package on business<br />

• Navigate complex <strong>VAT</strong> structures <strong>and</strong> complex supply chains in <strong>SAP</strong><br />

• Underst<strong>and</strong> scenarios where ‘out of the box’ <strong>SAP</strong> functionality results in incorrect <strong>VAT</strong> decisions<br />

Who should attend?<br />

In-house <strong>VAT</strong> / tax executive In-house <strong>SAP</strong> / ERP executives<br />

<strong>VAT</strong> / Tax direc<strong>to</strong>r / manager <strong>SAP</strong> finance systems manager<br />

Indirect Tax direc<strong>to</strong>r / manager FICO / SD consultants<br />

Finance manager ERP / <strong>SAP</strong> project manager<br />

Finance direc<strong>to</strong>r / CFO <strong>SAP</strong> solutions architect<br />

We hope that you will join us for this event in London on May 6th. Your peers from other companies, leading <strong>VAT</strong> consultants <strong>and</strong><br />

the <strong>to</strong>p <strong>SAP</strong> talent will all be on h<strong>and</strong> <strong>to</strong> provide insights <strong>to</strong> help you address the challenges you face.<br />

We look forward <strong>to</strong> seeing you at the event.<br />

Paul Quigley Roger Lindelauf<br />

Direc<strong>to</strong>r ERP <strong>VAT</strong> Consulting Lead<br />

Meridian International <strong>VAT</strong> Consulting Meridian International <strong>VAT</strong> Consulting<br />

08.30 Registration <strong>and</strong> coffee<br />

Conquering<br />

the 2010<br />

compliance<br />

burden<br />

09.00 Bridging the gap between <strong>VAT</strong> <strong>and</strong> <strong>SAP</strong>: Why the approach <strong>to</strong> <strong>VAT</strong> compliance has changed <strong>and</strong> how<br />

European multinationals need <strong>to</strong> respond in order <strong>to</strong> achieve effective <strong>and</strong> transparent <strong>VAT</strong> compliance<br />

Multinational businesses with European shared services are quickly realising that they need <strong>to</strong> align their <strong>VAT</strong> <strong>and</strong> <strong>SAP</strong><br />

systems’ <strong>expertise</strong> in order <strong>to</strong> drive up efficiency <strong>and</strong> increase control. In this interesting opening session, Ryan Ostilly<br />

from Meridian International <strong>VAT</strong> Consulting, will be examining why these silos need <strong>to</strong> align themselves, <strong>to</strong> effectively<br />

respond <strong>to</strong> the compliance burden post 2010. In particular, Ryan will be looking at:<br />

• The key challenges that companies face in 2010 <strong>and</strong> how leading companies are responding <strong>to</strong> overcome these<br />

• The perception of risk – how can you be certain that your business’s view of risk marries with the tax authorities?<br />

• What tax administration ‘evolution’ looks like <strong>and</strong> how it effects you<br />

• What an effective response <strong>to</strong> risk looks like<br />

• The best practices that have been realised in the last 6 months<br />

Ryan Ostilly, Commercial Direc<strong>to</strong>r, Meridian International <strong>VAT</strong> Consulting<br />

Valuable<br />

CFO<br />

insight<br />

09.30 Keynote presentation: Successfully aligning <strong>VAT</strong> supply chain <strong>and</strong> <strong>SAP</strong> configuration at Dimension Data Europe<br />

Dimension Data is an evolving, multinational business with a complex supply chain model. Learn how European CFO,<br />

Anne Thonon identifies <strong>VAT</strong> compliance risk as a <strong>to</strong>p priority <strong>and</strong> how key finance <strong>and</strong> <strong>SAP</strong> stakeholders were brought<br />

brought <strong>to</strong>gether <strong>to</strong> implement a critical 2010 <strong>VAT</strong> project, focusing on:<br />

• Supply chain <strong>VAT</strong> modelling • 2010 Legislative changes<br />

• <strong>SAP</strong> system alignment • Training <strong>and</strong> embedding<br />

Anne Thonon, CFO, Dimension Data Europe<br />

Eric Finger, European <strong>SAP</strong> Systems Manager, Dimension Data Europe<br />

10.30 Morning coffee<br />

Industries represented:<br />

• Au<strong>to</strong>motive<br />

• IT <strong>and</strong> Electronics<br />

• Retail<br />

• Professional Services<br />

• Chemicals<br />

• Pharmaceuticals<br />

• Energy<br />

• Engineering<br />

• FMCG<br />

© All copy, titles <strong>and</strong> briefs are the property of Meridian Global Services <strong>and</strong> cannot be reproduced legally without the written consent of Meridian Global Services.


11.00 STREAMED SESSIONS: The 2010 <strong>VAT</strong> Package – Shared experiences, common obstacles, best practices<br />

The <strong>VAT</strong><br />

Package<br />

“do’s <strong>and</strong><br />

don’ts”<br />

12.30 Lunch<br />

STREAM A – THE <strong>VAT</strong> STREAM<br />

Facilitated by Walter Van Der Corput, Head of <strong>VAT</strong><br />

Knowledge IBFD<br />

This session will be led by Walter Van Der Corput<br />

<strong>and</strong> is geared <strong>to</strong> show you how two leading operations<br />

in Europe dealt with the preparation, <strong>and</strong> then the implementation<br />

<strong>and</strong> fine tuning of the changes. The session will be broken in<strong>to</strong><br />

engaging interactive exercises, designed <strong>to</strong> ensure you take away<br />

practical learnings from this stream.<br />

Scoring 10/10 for preparation - but what about the events that<br />

nobody forecasted?<br />

Michel Barbe was instrumental during the preparation for the <strong>VAT</strong><br />

Package at Amgen. “The cost of non compliance was never an<br />

issue for us - we had no choice but <strong>to</strong> be ready on time, with full<br />

compliance” he says. The real proof of their readiness was tested<br />

on January 31st <strong>and</strong> as far as Michel is concerned, they scored<br />

10/10. “<strong>How</strong>ever, there is always scope for improvement”. In this<br />

fascinating case study presentation Michel will share with you:<br />

• The key aspects of the project that enabled the project team<br />

at Amgen <strong>to</strong> have such confidence<br />

• The challenges they encountered across the organisation <strong>and</strong><br />

how they were h<strong>and</strong>led both effectively <strong>and</strong> efficiently<br />

• Open technical issues <strong>and</strong> various inconsistencies across countries<br />

• <strong>How</strong> they prepared for the unknowns, <strong>and</strong> what open issues<br />

are still being addressed<br />

• The importance of the continuing programme of AP training <strong>and</strong><br />

company-wide education<br />

• <strong>How</strong> Michel <strong>and</strong> the team look <strong>to</strong> secure <strong>100</strong>% compliance for<br />

2010 <strong>and</strong> beyond<br />

Michel Barbe, Indirect Tax Senior Manager, Amgen<br />

<strong>How</strong> DuPont implemented <strong>and</strong> fine tuned their significant<br />

<strong>VAT</strong> Package changes<br />

Paula Regales speaks on behalf of the entire European tax<br />

community when she says “the <strong>VAT</strong> Package change is the biggest<br />

change in EU <strong>VAT</strong> law since 1993”. As a result, DuPont, a company<br />

which puts compliance first, has implemented <strong>and</strong> fine tuned their<br />

<strong>VAT</strong> Package project with almost military precision. In this excellent<br />

presentation, Paula Regales will be examining in detail:<br />

• The critical success fac<strong>to</strong>rs <strong>to</strong> building the right project team<br />

• <strong>How</strong> they identified the stakeholders <strong>and</strong> communicated the<br />

impacts of change <strong>to</strong> them early <strong>and</strong> <strong>successfully</strong><br />

• <strong>How</strong> they have fine tuned the implementation spending time<br />

with smaller <strong>and</strong> mid-sized suppliers who continue <strong>to</strong> send<br />

erroneous invoices<br />

• <strong>How</strong> they are running their Post Go Live Plan <strong>to</strong> keep their<br />

compliancy high<br />

• <strong>How</strong> transport <strong>and</strong> working goods invoices have been a<br />

significant focus for them<br />

• What the key lessons learnt are<br />

• What Paula has identified as the single point of failure in DuPont<br />

Paula Regales, <strong>VAT</strong> Expert, DuPont EMEA<br />

Exercises moderated by Walter Van Der Corput, Head of <strong>VAT</strong> Knowledge, IBFD<br />

13.45 Feedback from this morning’s streamed session: Common issues, common solutions.<br />

Paul Quigley, Direc<strong>to</strong>r, Meridian International <strong>VAT</strong> Consulting<br />

Winning<br />

the<br />

tax man’s<br />

trust<br />

Overcoming<br />

<strong>SAP</strong><br />

complexities<br />

STREAM B – THE <strong>SAP</strong> STREAM<br />

Facilitated by Stef Cornelissen, Senior Project Manager,<br />

CIBER Nederl<strong>and</strong> BV<br />

This session will be led by Stef Cornelissen <strong>and</strong> is<br />

geared <strong>to</strong> demonstrate how leading <strong>SAP</strong> experts in<br />

Europe approached the complexities of implementing <strong>and</strong> fine<br />

tuning their <strong>SAP</strong> system-changes required <strong>to</strong> implement the<br />

2010 <strong>VAT</strong> Package.<br />

Getting the preparation piece for <strong>SAP</strong> <strong>and</strong> the <strong>VAT</strong> Package<br />

right first time<br />

As a senior project manager for CIBER, Stef was tasked <strong>to</strong><br />

manage the <strong>SAP</strong> systems changes required <strong>to</strong> implement the<br />

provisions of the 2010 <strong>VAT</strong> package in 10 <strong>SAP</strong> systems at<br />

Royal Philips Electronics. Having managed complicated legal<br />

change projects in the past, Stef knew from the beginning<br />

that a successful outcome required careful planning <strong>and</strong><br />

coordination between finance, business <strong>and</strong> <strong>SAP</strong> teams. In<br />

this insightful presentation, Stef will share his experiences <strong>and</strong><br />

illustrate some of the key challenges that he faced <strong>and</strong> how<br />

these were overcome, including:<br />

• Defining the fundamental changes <strong>and</strong> risks <strong>to</strong> Philips<br />

• Formulating the change requirements<br />

• <strong>SAP</strong> OSS notes - use, adapt or ignore?<br />

• Could st<strong>and</strong>ard <strong>SAP</strong> configuration achieve the objectives, or<br />

was cus<strong>to</strong>misation <strong>and</strong> additional coding required?<br />

• Impact on billing documents<br />

• Impact on reporting<br />

Dr. Stef Cornelissen, MBA Senior Project Manager,<br />

CIBER Nederl<strong>and</strong> BV<br />

The EU <strong>VAT</strong> Package implementation in a highly cus<strong>to</strong>mised<br />

<strong>SAP</strong> environment<br />

Most companies left the <strong>VAT</strong> Package changes <strong>to</strong> the<br />

last minute. With <strong>SAP</strong> unsure of how the Package would<br />

be changing the system in 2010, how realistic was it for<br />

multinationals <strong>to</strong> expect complete readiness for January 1st?<br />

In this frank <strong>and</strong> fascinating presentation, Michael will be talking<br />

about how DuPont has been deeply involved in the <strong>SAP</strong><br />

changes across its global multinational processes. In particular<br />

we will be examining:<br />

• <strong>How</strong> the <strong>VAT</strong> Package’s impact on <strong>SAP</strong> was left until<br />

Oc<strong>to</strong>ber 2009 <strong>to</strong> be fully communicated <strong>and</strong> unders<strong>to</strong>od<br />

• Which project approach was followed for ensuring correct<br />

<strong>and</strong> on time implementation of the legal requirements in <strong>SAP</strong><br />

• The system changes that were unders<strong>to</strong>od <strong>and</strong> those that<br />

sat in grey areas<br />

• <strong>How</strong> technical <strong>and</strong> business groups responded <strong>to</strong> each other<br />

<strong>and</strong> the change<br />

• The challenges we faced <strong>and</strong> the benefits we achieved<br />

Michael Budai, Global <strong>VAT</strong> <strong>SAP</strong> Advisor, DuPont EMEA<br />

14.15 <strong>How</strong> <strong>to</strong> <strong>successfully</strong> manage complex <strong>VAT</strong> structures <strong>and</strong> supply chains in <strong>SAP</strong> - A case study<br />

Complex <strong>VAT</strong> structures <strong>and</strong> supply chains are a common feature in multinational businesses such as Kraft. Throw in a<br />

corporate restructuring project <strong>and</strong> you create a tax manager’s nightmare. In this excellent session, hear how Stefan<br />

Kuhen tackled this dilemma, identifying compliance risk associated with st<strong>and</strong>ard <strong>SAP</strong> functionality <strong>and</strong> how he<br />

worked around this <strong>to</strong> achieve compliance across his <strong>SAP</strong> determination <strong>and</strong> billing document routines. The result of<br />

his <strong>and</strong> his team’s efforts helped improve <strong>VAT</strong> compliance <strong>and</strong> gain further trust from the tax administration.<br />

In particular the session will be examining:<br />

• Why ‘out of the box’ <strong>SAP</strong> cannot cater for business complexity • Our optimal approach <strong>and</strong> why this works<br />

• <strong>VAT</strong> compliance risk associated with complexity • Results <strong>and</strong> benefits for Kraft<br />

<strong>and</strong> corporate restructuring<br />

Stefan Kuehn, Manager Indirect Taxes, Kraft<br />

© All copy, titles <strong>and</strong> briefs are the property of Meridian Global Services <strong>and</strong> cannot be reproduced legally without the written consent of Meridian Global Services.


14.45 Afternoon tea<br />

15.00 STREAMED SESSIONS – Power technical sessions<br />

Au<strong>to</strong>motive<br />

<strong>and</strong><br />

Retail<br />

insights<br />

STREAM A – Who is your cus<strong>to</strong>mer?<br />

Facilitated by Paul Quigley, Direc<strong>to</strong>r,<br />

Meridian International <strong>VAT</strong> Consulting<br />

This insightful session, opened by Paul Quigley, will<br />

be examining specific <strong>VAT</strong> issues which are affecting<br />

businesses <strong>to</strong>day, in particular the importance of correctly<br />

identifying the true legal recipient of a supply of goods or<br />

services for determining the correct <strong>VAT</strong> treatment. Once the<br />

scene has been set, Paul will then turn <strong>to</strong> our Expert Panel <strong>to</strong><br />

ask them what their views, thoughts <strong>and</strong> experiences are on the<br />

following key themes:<br />

• “Sold <strong>to</strong>” vs “Ship <strong>to</strong>” vs “Bill <strong>to</strong>” vs “Payer”<br />

• Place of establishment<br />

• Chain transactions<br />

• Global contracts<br />

• Recharges <strong>and</strong> disbursements<br />

• Disclosed <strong>and</strong> undisclosed agency<br />

Expert Panelists include:<br />

Catherine O’Neill, Tax Manager, Amazon.co.uk Limited<br />

Thomas Lang, Tax Direc<strong>to</strong>r, Continental<br />

Complex <strong>VAT</strong> implications concerning call offs, <strong>to</strong>oling <strong>and</strong><br />

warranties<br />

At Continental, the company’s business model means that<br />

their supply chain is impacted with various regulations which<br />

are deeply complex <strong>and</strong> uncommon in their treatment from one<br />

country <strong>to</strong> the next. The lack of harmonisation across Europe<br />

has implications, not just in the <strong>VAT</strong> <strong>and</strong> <strong>SAP</strong> operations, but<br />

also in Procurement <strong>and</strong> Finance. In this fascinating session<br />

which closes off this stream, Thomas Lang will be examining:<br />

• <strong>How</strong> <strong>to</strong> h<strong>and</strong>le <strong>deliver</strong>ies elegantly across Europe<br />

• <strong>How</strong> <strong>to</strong> set up your <strong>VAT</strong> <strong>to</strong> help Procurement negotiate<br />

better deals<br />

• <strong>How</strong> <strong>to</strong> fully underst<strong>and</strong> your warranty costs<br />

• What system changes need <strong>to</strong> be made <strong>and</strong> how<br />

• Why <strong>SAP</strong> masterdata needs re-engineering as a result of the<br />

<strong>VAT</strong> Package<br />

Thomas Lang, Tax Direc<strong>to</strong>r, Continental<br />

<strong>VAT</strong> <strong>and</strong> <strong>SAP</strong><br />

working in<br />

step for better<br />

results<br />

Your<br />

key<br />

problems<br />

solved<br />

STREAM B – Complex <strong>VAT</strong> <strong>and</strong> <strong>SAP</strong> scenarios<br />

Facilitated by Roger Lindelauf, ERP <strong>VAT</strong> Consulting Lead,<br />

Meridian International <strong>VAT</strong> Consulting<br />

Opening up with a presentation on trends in<br />

complex <strong>VAT</strong> <strong>and</strong> <strong>SAP</strong> set-ups, this session will then<br />

move in<strong>to</strong> a Virtual Board scenario where you can bring your<br />

particular problems <strong>to</strong> the table where they will be brains<strong>to</strong>rmed<br />

<strong>and</strong> solved within the group. They will then be presented <strong>to</strong><br />

the expert panel who will add thought <strong>to</strong> the key problems <strong>and</strong><br />

solutions <strong>and</strong> help deepen an overall confidence on the remedy.<br />

Key items under the spot light in the opening session include:<br />

• Integrated direct <strong>deliver</strong>ies<br />

• Export EU <strong>to</strong> non-EU with re-invoicing<br />

• ABC transactions with integrated <strong>deliver</strong>ies<br />

• Sales within same legal entity/ <strong>VAT</strong> group<br />

• Invoice number range issues<br />

• Plants abroad functionality<br />

Roger Lindelauf, ERP <strong>VAT</strong> Consulting Lead,<br />

Meridian International <strong>VAT</strong> Consulting<br />

16.15 Concluding plenary from the experts<br />

Today’s Masterclass has focused on how <strong>to</strong> manage your <strong>VAT</strong> <strong>and</strong> <strong>SAP</strong> resource more effectively, resulting in increased<br />

control, a better response <strong>to</strong> risk, improved supply chain management <strong>and</strong> a more cohesive relationship across various<br />

segments of the business. This concluding session will examine the closing conclusions of some of the key speakers<br />

of the day, focusing in particular on:<br />

• What they have learned as a result of <strong>to</strong>day<br />

• What they will do differently back in the office <strong>and</strong> how<br />

• What they believe the ramifications of these changes will be<br />

Facilitated By Paul Quigley, Direc<strong>to</strong>r, Meridian International <strong>VAT</strong> Consulting<br />

16.45 Top ten take aways from <strong>to</strong>day’s unique masterclass<br />

17.00 Close<br />

Virtual Board<br />

This Virtual Board is an excellent<br />

opportunity for you <strong>to</strong> bring your<br />

burning issue concerning complex <strong>VAT</strong><br />

<strong>and</strong> <strong>SAP</strong> <strong>to</strong> the table <strong>and</strong> have your peers<br />

help you unpick the problem <strong>and</strong> find a very effective<br />

solution. You are invited <strong>to</strong> bring your one burning issue<br />

with you <strong>and</strong> present this <strong>to</strong> the ‘board’. This will then be<br />

examined <strong>and</strong> you’ll leave this session with all the answers<br />

you’ve been seeking. Our Virtual Board model is an<br />

excellent <strong>to</strong>ol <strong>to</strong> empower you <strong>to</strong> make the right decisions<br />

when you return <strong>to</strong> the office. The results of this session<br />

will significantly impact your performance.<br />

What will you take back <strong>to</strong> the office?<br />

So many multinationals in Europe running off <strong>SAP</strong> are being hindered because <strong>VAT</strong> <strong>and</strong> <strong>SAP</strong> are not as synchronised as they<br />

should be. This Masterclass will leave you <strong>to</strong>oled up on how <strong>to</strong> best <strong>blend</strong> the two groups <strong>to</strong> enable you <strong>to</strong> return <strong>to</strong> the office<br />

with a clear plan on how <strong>to</strong> align these two functions <strong>and</strong> significantly improve your compliance results.<br />

© All copy, titles <strong>and</strong> briefs are the property of Meridian Global Services <strong>and</strong> cannot be reproduced legally without the written consent of Meridian Global Services.


BOOKING FORM Tel: +44 (0)20 7337 2290 Fax <strong>to</strong>: +44 (0)20 7337 2298<br />

<strong>How</strong> <strong>to</strong> <strong>successfully</strong><br />

<strong>blend</strong> <strong>VAT</strong> <strong>and</strong> <strong>SAP</strong><br />

<strong>expertise</strong> <strong>to</strong> <strong>deliver</strong><br />

<strong>100</strong>% compliance<br />

across Europe<br />

Please register me for:<br />

Packages<br />

St<strong>and</strong>ard price<br />

Early bird ticket – Register <strong>and</strong> pay by Friday 9th April<br />

Really early bird ticket – Register <strong>and</strong> pay by Friday 19th March<br />

<strong>VAT</strong> <strong>and</strong> <strong>SAP</strong> special joint ticket<br />

This ticket is for teams of two only where the delegates represent IT <strong>and</strong> <strong>VAT</strong><br />

Registration details<br />

Full Name<br />

Email<br />

Telephone Mobile<br />

HOW TO REGISTER<br />

Go <strong>to</strong>: www.sharedserviceslink.com<br />

Call: +44 (0)20 7337 2290<br />

Fax: +44 (0) 7337 2298<br />

Email: register@sharedserviceslink.com<br />

Thursday 6th May<br />

The Grosvenor Hotel<br />

101 Buckingham Palace Road<br />

London SW1W 0SJ<br />

Tel: 0871 376 9038 / +44 845 305 8337<br />

Fax: 0871 376 9138 / +44 845 305 8376<br />

Payment made by credit card only.<br />

Prices<br />

£599 + <strong>VAT</strong><br />

£499 + <strong>VAT</strong><br />

£399 + <strong>VAT</strong><br />

£777 + <strong>VAT</strong><br />

Debit my credit card Visa Mastercard<br />

Card Number<br />

Issue Date /<br />

Expiry Date / Sec Code<br />

Name on card<br />

Signature Date<br />

Payment Terms: Payment is due in full upon completion <strong>and</strong> return of the registration form. Due <strong>to</strong> limited conference space we advise early registration <strong>and</strong> payment by credit card <strong>to</strong> avoid disappointment. Your registration will<br />

not be confirmed until payment is received. Admission <strong>to</strong> the conference will be refused if payment has not been received.<br />

Cancellation <strong>and</strong> Substitution Policy: Provided the fee has been paid in full, substitutions at no extra charge can be made up <strong>to</strong> 7 business days before the start of the conference. Cancellations must be received in writing or<br />

by fax <strong>to</strong> 44 (0)207 337 2290, more than 7 days before the conference is <strong>to</strong> be held in order <strong>to</strong> obtain a full credit for any future conference. Cancellations received 7 days or less (including the seventh day) prior <strong>to</strong> the conference<br />

will not be credited. If you cancel at any time after registering <strong>and</strong> before payment has been made you will be charged a cancellation fee of £200. In the event that SHAREDSERVICESLINK.COM cancels an event, payments received<br />

at the cancellation date will be credited <strong>to</strong>wards attendance at a future conference, or in the event of postponement by SHAREDSERVICESLINK.COM, a rescheduled date. Credit notes remain valid for twelve months.<br />

SHAREDSERVICESLINK.COM reserves the right postpone or cancel an event, <strong>to</strong> change the location of an event or <strong>to</strong> alter the advertised speakers for an event. SHAREDSERVICESLINK.COM is not responsible for any loss or<br />

damage as a result of substitution, alteration, postponement, or cancellation of an event due <strong>to</strong> causes beyond its control including without limitation, acts of God or public enemies, civil war, insurrection or riot, fire, flood, explosion,<br />

earthquake, sabotage, accident, change of law, strike, labour trouble or work interruption, terrorism or any cause beyond its reasonable control (“Force Majeure Event”).<br />

Speaker Changes: Occasionally it is necessary for reasons beyond our control <strong>to</strong> alter the content <strong>and</strong> timing of the programme or the identity of the speakers.<br />

Data Protection: Personal data is gathered in accordance with the Data Protection Act 1998. Other companies may wish <strong>to</strong> communicate with you with offers related <strong>to</strong> your business activities. If you wish <strong>to</strong> receive these offers,<br />

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